Instructor Led Communication Skills Training in County Antrim, uk

Assertiveness at Work This comprehensive one day assertiveness training course is designed to enable delegates to use a more confident approach when developing productive working relationships. "Assertiveness at Work" defines assertive behaviour, and shows how assertiveness can assist in dealing with others and different situations. It encourages delegates to take responsibility for their own development, and enables  more...

Developing Confident Negotiation Skills Course Objectives: The ability to negotiate with skill and preparedness in a variety of different scenarios is an essential contributor to successful organisational performance. This one day programme introduces participants from all disciplines to the fundamental skills and techniques of negotiating, enabling them to become significantly more persuasive and influential by helping them develop  more...

Motivational techniques Course Objectives: This course provides delegates with practical strategies to motivate their team for optimum performance. It demonstrates how to identify common de-motivators and prevent those from attacking morale. You will learn about behavioural analysis, improving your skills in understanding the unique needs of individual and also the effective communication techniques that can be used to  more...

Reception and Telephony Skills ...lers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professional, efficient and courteous impression of your organisation. Contents: This course includes a variety of modules including: - The receptionist's role The welcome greeting and managing reception Image, appearance and behaviour Essentials of customer  more...

The art of effective communication Course Objectives: Confident and skilful communication in the workplace should be central to everyone's role, however too often issues arise purely as a result of poor or ill-thought out verbal communication. This practical short course will demonstrate tools and techniques you can use to communicate better with colleagues and customers. A variety of different day-to-day workplace situations  more...

Ethical Selling Techniques Course Objectives: Ethical Selling Techniques is an excellent one-day, hands-on workshop that introduces new sales people to the concept of effective selling, including identifying the needs of the customer and demonstrating to them the value of your product or service in meeting their need. We concentrate on the fundamentals of salesmanship whilst going well beyond traditional sales concepts.  more...

Managing the Salesforce ...communication skills are essential to good sales management practice. Both these skills are interwoven throughout this highly interactive two day course which is an invaluable programme for Sales Managers relatively new to the managerial role. This course is intended for Sales Managers who have gained some experience within their role, but have received little or no formal training, and  more...

Outbound Telephone Sales ...Describe and use a simple telesales structure Use simple communication skills to gather information and gain commitment Recognise and respond to buying signals Describe the structure for overcoming objections Understand the importance of relationship selling on the phone Enhance their company's image by dealing professionally with incoming calls Understand the difference between selling  more...

Interviewing successfully for recruitment ...ial" and "desirable" when forming a person specification Communication skills during the interview situation Determining competency through situational questioning Preparing the interview room Communication with the candidate - building rapport and the importance of putting the candidate at ease The five part structure - greeting, route mapping, investigating, providing information and  more...

Managing the Discipline Grievance Process ...onstructive and unfair dismissal questioning techniques communication skills planning the interview The Interview process includes Opening the interview Creating the right atmosphere Clarification of background data Probing techniques Listening skills Controlling the interview Gathering information Flow of information Gathering evidence for all criteria Recording the  more...