Instructor Led Communication Skills Training in United States

Sales Success ...tch your style to your customer, and how to enhance basic communication skills (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real,  more...

Essential Listening Skills ...communication skills we possess. Unfortunately, the ability to do it well does not come naturally. In our listening skills programs we focus on assessing how well you listen, different listening tips and techniques, and what non-verbals can tell you (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By  more...

Listen Up Communication ...and accomplish our day-to-day jobs. Learn to develop your communication skills to collaborate, make decisions, and solve problems more effectively. Make sure your communication is truly understood and that you truly understand what others tell you. In our fun and interactive Listen Up! Communication workshop, you will learn: * How people's perceptions and viewpoints differ * To improve  more...

The Dale Carnegie Course on Effective Communications and Human Relations Look around you at successful business people, world leaders, professional athletes and entertainers. You'll find a disproportionately high number of Dale Carnegie Course: Effective Communications and Human Relations graduates. This course will help you master the capabilities demanded in today's business environment. You'll learn to strengthen interpersonal relationships, manage stress and  more...

The Leadership Advantage This 3-day program gives you the essential pieces for understanding and cultivating leadership abilities. It emphasizes the principles of superior leadership - from listening creatively and fostering trust to forging collaborative relationships and boosting team results. But this training goes beyond theory - giving you the practical tactics and techniques to become an effective leader. Fully  more...

Dale Carnegie Training Sales Advantage The Dale Carnegie Training Sales Advantage Program gives you a sales process that is second to none. However, if that were all the course did, it would only take you halfway to the sale. That's because how you talk to your prospect, how you present yourself and how you relate to the customer are as important as the facts about your product or service. Sales Advantage is the only course that  more...

Expert Presentation Skills Development ...r trainers, speakers and presenters wishing to take their communication skills to the next level. Gaining immediate buy-in Audience engagement Persuasive content Gaining commitment Creating active reference Dealing with interruptions Handling difficult questions Confidence boosters The program develops world class skills and insight into the art of public speaking. The level of  more...

Getting Boomers, Gen Xers, and Gen Yers to Work Together There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course examines the history and reality of the generation gap. This course explores whether defining the actual limits of each generation is most important, or whether the merits of people within the context of  more...

Avoid Toxic Communication Becoming a More Skilled Communicator This two-day workshop is designed to help participants improve his or her communication skills with other people in their workplace or at home. This workshop will also help participants who are struggling to find that middle ground between being too aggressive and too passive and how to counter the manipulative tactics of difficult people.  more...

Professional Communicator Certification Program ...communication skills makeover? How would your organization change if suddenly everyone in it possessed the ability to communicate with clarity, power, tact, and finesse, on the telephone, in person, and in writing, both internally, and externally? Our Certified Professional Communicator Graduates can: Speak with professionalism and precision Deliver 5-star customer service effortlessly and  more...

Customer Service and Communication Skills for Call Centers Advanced free-style scripting and verbal patterns for telephone professionals Imagine if everyone in your call center communicated with more clarity, tact, and finesse even under pressure. Could your call center be more successful if the representatives were more strategic, tactical communicators? Do your customer service agents struggle to find the right words when the pressure is on?  more...

The Secret Language of Personality Types ... missing link youa ™ve been looking for to take your communication skills to the next level. After this course, you will be able to: Identify the 4 basic personality types and shift your language to meet the specific needs of each type Understand the 9 different compulsions that drive our negative behavior, and how to speak to that compulsion to break through communication barriers  more...

Step out of the Shadows and Speak Too often people remain silent, unable to find their voice because they fear ridicule, or they are simply shy, or they fear rejection, or they lack the training necessary for confidence. This course is designed to give those silent people the words they need--to speak up and be heard. This course includes: -Tactical Communication and Customer Service Tools -Scripts and Skills for Right AND  more...

Course in Creativity Essential Skills to Drive Innovation: Six Thinking Hats AND Lateral Thinking Do You Have an Innovation Strategy? Even if you don't -- innovation is critical to your organization. The search is on for how to assure your organization's survival and prosperity into the future. What's desperately needed, and often missing, from innovation strategies are proven, repeatable methods for producing  more...

Target Listening - Listen, Learn & Remember Do you... * "Zone out" during meetings or discussions? * Have difficulty "reading" a person's body language? * Respond inappropriately during meetings or discussions? * Can't take effective notes during meetings or discussions? * Avoid speaking with certain people because of personality conflicts? * Have trouble retaining complex information during meetings or discussions? If  more...

Target Writing - Communicating for Results As busy writers, we tend to think mainly about efficiently disseminating information and not how the readers will react to the formatting, the sentence structure, and the writing tone. For example, if a document is poorly formatted, readers can't quickly find the relevant information they need (or want); consequently, they'll put the document aside with the intention of "reading it later when they  more...

John Sturtevant Business Writing Workshop Get the confidence and skills you need to think clearly & write what you mean. Information is plentiful in every organization. But how you communicate that information is critical. You must continually turn information into knowledge to help your managers, colleagues, and customers understand often complex ideas, and make educated decisions. Clear writing starts with clear thinking. John  more...

Write What You Mean Information is plentiful in every business. But how you communicate that information is critical. Business people must continually turn information into knowledge to help their managers, colleagues, and clients understand often complex ideas and make educated decisions. Write What You Mean! is a lively full-day session for groups of employees. It's ideal for people who want to learn practical  more...

10 Clear Ideas for Writing Well ...on events throughout the world. He also presents onsite communication skills training at organizations worldwide. People in these organizations learned to write what they mean. AEGON Insurance Group Alaska Society of Professional Engineers Anadarko Petroleum American Council of Engineering Companies American Institute of Graphic Artists American Society of Association  more...

NLP Practitioner Training ...possible before. Learn the latest blend of art, language, communication skills and neuroscience -- available anywhere. When you learn Neuro-Linguistic Programming, you'll be learning how to make major changes in yourself and others quickly, easily, exquisitely. Through exploring NLP, you reward yourself with the best techniques discovered in rapport, self-change, sales, & persuasion!  more...

Core Communication Mastery Get right to the business of learning the ICF Core Coaching Competencies essential to the professional coach. Boost your knowledge and stretch your abilities in communication, leadership and change management. Gain a firm grasp of the communications technology effective in creating safe, productive environments conducive to human excellence. 60 ICF hrs.  more...

ITIL Service Manager Course Objectives: The ITIL Service Manager is the highest achievement in ITIL training and certification. The path to earning an ITIL Service Manager certification is an intense 10 day in-course learning experience with expected interim self study. The class covers 40% theory, maintaining 60% of the curriculum for practical application through case studies. Candidates are also evaluated  more...