Instructor Led Communication Skills Training in United States - Training Resources
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Upcoming Communication Skills Training Classes
| Title | Start Date | City | State | Country |
| NCRC presents 2010 Winter Institute on The Art Practice of Mediation | ||||
| Tuesday, February 9, 2010 - [Register] | La Jolla | CA | United States | |
From Learning Technologies, Inc.
Sales Success



...tch your style to your customer, and how to enhance basic communication skills (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real,
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Essential Listening Skills



...communication skills we possess. Unfortunately, the ability to do it well does not come naturally. In our listening skills programs we focus on assessing how well you listen, different listening tips and techniques, and what non-verbals can tell you (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By
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From Mitchell Phoenix
Expert Presentation Skills Development



...r trainers, speakers and presenters wishing to take their communication skills to the next level.
Gaining immediate buy-in
Audience engagement
Persuasive content
Gaining commitment
Creating active reference
Dealing with interruptions
Handling difficult questions
Confidence boosters
The program develops world class skills and insight into the art of public speaking. The level of
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From Dale Carnegie Training of Ohio and Indiana
Strictly Business The Dale Carnegie Immersion Seminar


If you've always wanted to take the Dale Carnegie Course but could never find the time, then this program is the one for you.
Focusing strictly on business issues and communication, you will gain the benefits of the Dale Carnegie Course to enhance your business operations. In this program, you will focus on building stronger teams, communicating for clarity and becoming more effective in your
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The Leadership Advantage


This 3-day program gives you the essential pieces for understanding and cultivating leadership abilities. It emphasizes the principles of superior leadership - from listening creatively and fostering trust to forging collaborative relationships and boosting team results. But this training goes beyond theory - giving you the practical tactics and techniques to become an effective leader. Fully
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From The Training AdvantEdge
Getting Boomers, Gen Xers, and Gen Yers to Work Together




There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course examines the history and reality of the generation gap.
This course explores whether defining the actual limits of each generation is most important, or whether the merits of people within the context of
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Avoid Toxic Communication Becoming a More Skilled Communicator




This two-day workshop is designed to help participants improve his or her communication skills with other people in their workplace or at home.
This workshop will also help participants who are struggling to find that middle ground between being too aggressive and too passive and how to counter the manipulative tactics of difficult people.
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From Dale Carnegie Training of Ohio and Indiana
The Dale Carnegie Course on Effective Communications and Human Relations


Look around you at successful business people, world leaders, professional athletes and entertainers. You'll find a disproportionately high number of Dale Carnegie Course: Effective Communications and Human Relations graduates.
This course will help you master the capabilities demanded in today's tough business environment. You'll learn to strengthen interpersonal relationships, manage stress
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From Taylor Performance Solutions, Inc.
Professional Customer Service Skills
...educe turnover
The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and focused on skill development. Your employees will practice enhancing their skills using case studies and exercises that make them feel as if they are having actual interactions with your
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Communications and Customer Relations
Our customized customer service training programs help businesses achieve the following goals:
Increase first point of contact resolution
Develop customer satisfaction and loyalty
Enhance employee job satisfaction
Reduce turnover
The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are
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From ITSM Academy
ITIL Service Manager
Course Objectives:
The ITIL Service Manager is the highest achievement in ITIL training and certification. The path to earning an ITIL Service Manager certification is an intense 10 day in-course learning experience with expected interim self study. The class covers 40% theory, maintaining 60% of the curriculum for practical application through case studies. Candidates are also evaluated
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From Treeline Training, Inc.
Conflict Resolution
This program offers approaches that will help you identify and enhance the most important aspects of conflict resolution. Develop communication skills that support conflict prevention and practice tools that will end conflict in even the most difficult situations. When you feel that conflict has gone beyond your means, this program offers the benefits of using a third party, as well as procedures
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The Communication Mystery Solved
This is an accelerated learning program in which learners will complete a series of activities through which they will learn communication skills, as well as uncover a murder mystery. In this course the instructor plays both the trainer, as well as a cantankerous police chief. The theme transports participants through assertive speaking skills, active listening skills and appropriate conflict
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The Art and Science of Communication
This program will provide methods and information to analyze and improve your own communication and help you assist others. We communicate in many ways: with our words, tone, eyes, and bodies to name a few. Understand the hidden meanings behind the various communication methods and devise strategies to communicate more effectively and avoid unnecessary conflict.
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Communication Skills for Technical Professionals
...communication skills to accompany their technical prowess. The ability to communicate, cooperate, coordinate, resolve differences and persuade others effectively will determine success as much as the ability to perform the technical aspects of the job. This program will help technical employees build rapport with a wide variety of individuals, prepare effective business documents and prevent
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Communication Skills for Emerging Leaders
This course shares the basic communication model, helps employees identify common barriers to effective communication, and tailor different communication styles to various personalities.
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From National Conflict Resolution Center
NCRC presents 2010 Winter Institute on The Art Practice of Mediation



NCRCa s classic facilitative mediation model is introduced and reinforced over two weeks of sequential learning. The courses can be taken separately or together for a total of 64 hours of mediation training. Introductory Mediation Skills Training (32 hours) in the first week is followed after a weekend break with Advanced Mediation Skills Training (32 hours) which introduces new techniques
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From Target Learning
Target Listening - Listen, Learn & Remember




In this 4, 6 or 8-hour seminar you will learn how to:
* Identify your listening mistakes before they happen
* Identify the true intentions of speakers to avoid misinterpretation
* Take effective notes during meetings and classroom sessions
* Improve your overall concentration skills
You will also learn how to listen and respond appropriately during:
* Meetings and presentations
*
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Target Writing: Communicating for Results





Poor written communication among staff, vendors and customers will always cost you time and money. For instance, calculate the amount of time required to create a document (i.e. e-mail, letter, memo or report). Now calculate the time it takes to send out clarifications, or answer questions because your readers failed to comprehend a message you thought was clearly stated.
The primary
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From TrainSmart, Inc.
Conversation Skills Training - Conversation SMART
...MARTa is to provide you with techniques to enhance your communication skills and increase your results during critical conversations. a Supervisors, team leaders, all levels of management will learn how to conduct those challenging conversations by using tact and confidence. This is accomplished by planning and rehearsing the conversation which will be practiced using specific strategies
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Communicating Effectively
This workshop looks at behavior as a choice and increases awareness of the consequences behavioral choices have on others.
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From Fathom Corporate Training
ASSERTIVE COMMUNICATION SKILLS WORKSHOP


It s no mistake and should come as no surprise that those who are assertive in life and at work achieve success. Many times though, we are afraid to ask for what we need, feeling we are pushing or being rude to others. Today s business environment requires that we have the flexibility to step up to those challenges we are dealt with to win. This workshop helps participants understand that
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From Mobile Technical Institute
Interpersonal Communication

Interpersonal communication ability can have a major impact on both professional and personal effectiveness and success. Develop a better understanding of the processes and functions of communication and learn keys to increasing your communication competence. Topics covered will include interpersonal perception and response, verbal and nonverbal communication, and tips for improving listening
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From Service Strategies
Problem Solving and Troubleshooting Workshop
...ive technical problem resolution includes using excellent communication skills with customers at different knowledge levels while simultaneously making judgments about the information provided and asking key questions to gather the appropriate information. This can present a significant challenge to support professionals - especially in today's market where customer satisfaction is derived from
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From ProComm Ltd
Present with Confidence
Confidence, credibility and your personal style are essential components in connecting with your listener. In Present with Confidence, you will learn how to
o Project confidence and credibility
o Organize information that motivates your listener to take action.
o Deliver your messages in a compelling, believable and confident manner utilizing your personal style.
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Training with Confidence
ProComm Ltd.'s Training with Confidence Program, was designed with the philosophy that learning should be fun as well as effective. This program will enable trainers to be more focused, more interactive and more creative when conducting their training sessions.
Your Trainers will learn to:
* Establish a productive, adult learning climate
* Hone their delivery skills to become more
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From The Leaders Institute
High Impact Leaders
...ng how to remember names
Eliminate public speaking fear
Communication skills and listening
Clear and concise presentations
Shorter, faster, more productive meetings
How to persuade individuals and groups
How to gain enthusiastic cooperation from others
Day Two: 8: 00 AM - 4: 30 PM Add enthusiasm / energy to your projects and presentations
Gestures and body language to sell your ideas
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From Canvas InfoTech Inc
QA Training at CANVAS INFOTECH STARTING MID DECEMBER 08
...nd Citizens welcome) with average or above average
Communication skills and want to get into IT field with minimal effort.
a H1 B Filing for eligible candidates / Green Card Processing through PERM
a You are a Consultant with a valid H1B Visa & your employer is not giving you any support
a You are a Candidate with valid working status & want to start their career with
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Business Analyst Training Starting December 1st at Canvas Infotech Inc (Bay Area, CA)
...mputer MS Office skills background coupled with excellent communication skills.
Education: Bachelors/ Masters Degree (Any Major/ University)
Experience level: Open
Training Providers: Experienced Senior Project Manager and QA Manager.
Training Location: Union City, CA [SILICON VALLEY; BAY AREA] (near Union City BART station)
Training Results: Training that will guarantee a
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From Writing Development Associates
Clear Business Writing


CLEAR BUSINESS WRITING
This workshop is appropriate for any employee who writes e-mails, memos, letters or proposals. It is a very interactive and entertaining workshop that will help people get started more quickly by planning their writing and organizing ideas in a clear, flowing way.Participants will learn to put the main point of their writing up front and support this point concisely by
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From Learning LAB Associates
Assertive Communication


In our Assertiveness a Communication Skill Workshop, we identify three major factors that keep us from communicating assertively (rank, intimidation, fear of change). We explore the current communication style of your organization to identify how this style influences day-to-day working relationships. Does your organization encourage free communication or reward the passive yes man/woman?
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From Succeed In Every Way
NLP Practitioner Certification
Enhance your
communication skills:
Optimize your business and sales
Improve your relationships
Experience personal growth and change
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From Wintrac Inc.
Communication Skills for IT Professionals
...communication skills are the key to influencing others and to establishing and maintaining good relationships. This interactive workshop describes how to achieve mutual understanding and greater clarity in interpersonal communication, identifies and develops communication skills, and provides opportunities for refining skills through role-playing activities.
You can get a complete list of
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Survival Skills for Analysts
...dynamics and resolving interpersonal conflicts; improving communication skills; planning and managing meetings more effectively and achieving greater consensus and commitment. To help ensure students continue to cultivate these critical skills after completion of the workshop, an action plan is developed for ongoing personal development in the workplace environment. PDUs = 16.
You can get a
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From Karen Golob Anger Management Services
Anger Management Private Sessions
All Anger Management Programs are private and one-to-one.
I utilize the Anderson & Anderson model when working with Anger Management and Executive Coaching clients referred by the Superior Court, as well as clients coming from the private sector and workplace referrals. I am located in the Palm Springs and Palm Desert, CA areas.
I am a member of the American Counseling Assoc., CAADAC, NAADAC,
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From JEM Business Solutions
Effective Communication
Effective communication is an essential skill in today s fast-paced business world. Effective communicators understand that communication is a complex process that can often be challenging.
Creating an organization in which communication is truly valued in more than just a good idea; it s good business. Organizations that choose to foster good communication skills will aid their employees in
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Communication Skills for Supervisors
Organizations that are strategically positioned to effectively compete in the global marketplace recognize that they must have supervisors who can communicate effectively.
This module will help supervisors understand the role communication plays in leadership. The role of a supervisor requires additional communication skills and developing those skills takes time and effort, but results in more
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From Morningstar Ventures
Advanced Consulting Skills Course
Individuals responsible for acting as catalysts for growth and change have development needs that are unique and demanding! Are you someone who gets results through influence rather than reporting authority? Are you a catalyst that helps other people in the organization achieve business goals?
Does your effectiveness depend upon developing a shared understanding of your internal clientsa
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From Onsite Performance Solutions
Powerful Communication Skills for Health Care Professionals
...Communication Skills for Health Care Teams
Course Overview
Powerful Communication Skills for Health Care Teams uses the FLEX Care communication model, a practical and valuable tool created specifically for medical staff. FLEX Care was developed from researched data collected from both patients and health care professionals over a six-year period. It is based upon the well-known and
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From Launsby Consulting
Design of Experiments - Public Seminar


... key skills. Knowledge of the relevant technologies, team communication skills, and some simple mathematical tools all come into play (in this session we rely upon the computer to crunch the numbers while we focus on interpretation of key graphics and output tables). The following is what makes our session world class:
Our dynamic instructors will share their expertise in lively sessions filled
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From Metrofuser
HP Laser Printer Repair Training & Certification
HP Laser Printer Repair Training & Certification Theses classes are for the novice technician. Class will cover: Brief history of laser printing technology with an introduction to major manufacturers equipment, theory of laser printer technology with an emphasis on major components, high mortality parts, evolution of design, and industry terminology, Basic troubleshooting, use of manuals and
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Basic color laser theory and troubleshooting
basic color laser theory and troubleshooting
This is a class for the beginning technician. Class will cover: Brief history of color laser printing technology with an introduction to major manufacturers equipment, theory of color laser technology with an emphasis on major component differences, major components, high mortality parts, evolution of design, and industry terminology, basic
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From The Stein Advantage, Inc.
Retooling Yourself to Win

Understand the Timeless Truth about Sales: It's All About Money
Learn to See Things Objectively
Get into Shape for Selling Bigger
Enhance Your Communication Skills
Transform Yourself from a Salesperson into a Businessperson
Become an Expert in the Industry into Which You Sell
Get into a Competitive State of Mind
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From Training Connection
Communication Training
...yet so few bother to put in the time to learn how. Solid communication skills can give any organization a huge competitive edge.
This one-day course is designed to help you improve your communication skills with other people in your workplace. The course is interactive, fast-paced, fun, and full of tips and techniques you can use immediately.
What you will learn
Different
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From Burgis Successful Solutions
Recognizing and Handling Workplace Stress: Are Temperatures Up in Your Workplace

...y stressful job really benefit from stress management and communication skills training. We need some stress in our life. Hans Selye, one of the pioneers of stress research said, "The absence of stress is death.".
The 21 th century has been called the age of anxiety. Stress related diseases are on the increase. It is estimated that 85 of the mental and physical ailments today are related to
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From Jacobsen Business Programs
Communications Mastery
WHAT YOU'LL LEARN:
Create instant rapport with everyone you meet
Learn to create trust, credibility, and respect among your co-workers
The eight cardinal mistakes of communication
How to be a better listener
How to get heard with People-Plotting
Understanding subconscious and subliminal body language
Promote cooperation between you, your co-workers, managers and staff
How to make a
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From HRDFusion
The Discovery Process: Recruiting & Interviewing


The Discovery Process is a course on the art of interviewing and hiring skills, covering: question development, legal questions, probing, resume screening, establishing priorties and competencies and communication skills. Participants are videotaped while practicing a live interview, and receive details feedback on their skills.
This seminar is available only to contracting clients on an
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From Boston University Corporate Education Center
Project Management for Everyone A non-technical approach
Increased productivity, reduced stress, greater confidence; these are some of the benefits of gaining control of your projects and your project team. This two day course provides practical skills which enable you to better manage all aspects of your projects and increase your team s performance by utilizing effective communication skills.
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From CSED/Culturally Sensitive to Ethnic Diversity, Inc.
Emotional Intelligence: In relationship building


Teach great communication skills for better relationship building.
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From SAI Global
RABQSA Certified Quality Management System Internal Auditing for ISO 9001:2000

This internal auditing course is designed to increase your understanding of auditing techniques. Using interactive workshops, simulated audits, tutorials and case studies, you will develop practical audit skills, improve your evaluation and communication skills, refine your reporting skills and increase your ability to implement corrective action programs. This three-day course includes continuous
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From Training To Go, Inc.
Advanced Communication Skills

...Communication Skills Workshop For many of us, communicating with others is a hit and miss affair. With some people, you may feel you have no communication problems. With others, you may feel like you're never really "getting through". This seminar will equip you with the skills you need to communicate more effectively with others both one-on-one and in group settings. Employees of all skill
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From Business Training Works, Inc.
Communication Skills Course


...Communication Skills Training, Communication Training, How to Communicate, Interpersonal Skills, Improving Interpersonal Skills, Communication Skills Seminar, Communication Skills Workshop, Communication Skills Class, Better Interpersonal Skills, Reading Body Language
Business Training Works, Inc. offers onsite training workshops, seminars, and classes for groups. Our courses are designed for
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Cross-Cultural Communication Skills Course


...Communication Skills Training, Cultural Awareness Training, Communicating Across Cultures, Intercultural Communication, Intercultural Communication Skills Training, Effective Cross-Cultural Communication Skills Training, Cultural Savvy
Business Training Works, Inc. offers onsite training workshops, seminars, and classes for groups. Our courses are designed for one-hour, half-day, full-day,
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Executive Cross-Cultural Communication Skills Course


...Communication Skills Training, Cultural Awareness Training, Communicating Across Cultures, Intercultural Communication, Intercultural Communication Skills Training, Effective Cross-Cultural Communication Skills Training, Cultural Savvy
Business Training Works, Inc. offers onsite training workshops, seminars, and classes for groups. Our courses are designed for one-hour, half-day, full-day,
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United States Cultural Briefings
Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend.
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Communication Skills for Technical Professional
Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend.
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Communication Skills for Managers and Supervisors
Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend.
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From Entelechy, Inc.
Enhancing Customer Courtesy Skills


Enhancing Customer Courtesy Skills
Overview
Some skills help elevate your customer relationship to the next level; others are prerequisites — they re simply tickets into the big game! Acting in a professional, predictable, and respectful manner is not just good sense, it s a business requirement. However, bad habits are hard to break and even the best of us need a refresher from time
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Communicating Effectively


Communicating Effectively
Overview
How do you make sure that the customers are receptive to us? Approach each interaction with the right mindset AND with a strong set of communication skills — presence, listening, questioning, relating, and checkbacks.
Customers expect to be heard. Customers expect to be dealing with a competent, knowledgeable rep. Customers expect you to be
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From Boston University Corporate Education Center
Communicating with Influence Building Successful Interpersonal Team Communication
Individual and team success depends upon the ability of individuals to communicate with others and be understood. The communication skills covered in this course are required to successfully exploit individual and group potential, focus a team s efforts, maximize creativity, influence another s thoughts and actions, and continually improve quality and productivity.
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From HRDFusion
Leadership Choices for the First Line



Leadership Choices for the First Line covers the fundamentals of leadership for new supervisors and managers as well as those people in the organization who have been identified as potential leaders. The course covers leadership practices, legal aspects of management, managerial communication skills, performance management and organizational skills.
This course is offered only on an "in-house"
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From TrainUtopia
Outstanding Customer Service
Just servicing customers is not enough. This Outstanding Customer Service course gives all participants a powerful new insight into client behavior, effective tools, and easy to learn skills for creating lasting client satisfaction, relationships, and repeat business. This focused, practical course is useful for anyone who operates or manages any business or department that deals directly with
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From WorkPlace Dynamics, Inc.
Emerging Leaders


... The next step to emerging as a leader is to develop your communication skills and learn how to adapt to the communication (or learning) styles of others. You will develop a style of communication that will lead to a greater understanding of yourself and those around you. Clear understanding and communication is essential to successfully leading others.
Level III Leadership - Leading Others
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From Calyptus Consulting Group
Communication and Interpersonal Skills

... interactive and participants will learn to improve their communication skills and change behaviors to create a people-oriented environment. The need to be receptive to new ideas and selling ideas to others will be highlighted. Participants will learn how to motivate others and build a successful team; give and receive constructive criticism and use positive reinforcement. Learning how to
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From Speech Advantage, LLC
Foreign Accent Modification

... apply rules of their native language to English.
Poor communication skills can impede productivity and sometimes even inhibit advancement within companies. Companies value employees who effectively communicate with co-workers, customers, and clients. Don't let marginal communication skills slow down your professional achievements!
Learn to communicate your ideas more efficiently and
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From TrainingConnections.ORG
Inside Selling (Retail Sales)
Inside selling focuses on transaction or retail sales. The target participant for this training is the retail rep who is new (less than 3 years) in their position, one performing at or below quota or for the seasoned rep looking for new ideas.
It addresses the selling process, handling customer complaints, communication skills and the importance of profit.
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From Proven Training Solutions
Defusing Difficult & Demanding Customers
More successfully handle the difficult, angry, emotional and demanding customers. Improve the quality of customer service and customer experiences through effective training in interpersonal communication skills, telephone techniques and soothing difficult personalities.
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From Alliance Training and Consulting, Inc.
Handling People with Tact and Diplomacy
This is a course for career minded professionals who want to excel in the interpersonal and communication skills needed to build a positive / influencing image. Learn how to resolve conflict, project self confidence and gain an understanding of non-verbal communication types.
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Customer Service in the Public Sector
Learn positive communication skills to deal effectively with the most demanding customers and difficult situations.
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Developing Essential Management Communication Skills
Learn the strategies needed to communicate to maximize results with minimum time while increasing the respect level for management.
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From Henderson Training
Pinpointing Facts
Pinpointing Facts
"Saying what you mean and meaning what you say"
When you think about it, clear communication is critical to the success of managers and employee alike. There is not a single management activity that is effective unless the manager clearly communicates. Can you imagine a manager trying to teach or delegate a task if he/she is not clear? What happens when a manager gives
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Correcting/Counseling Performance Problems
Correcting/Counseling Performance Problems
"Leading Improvement"
Many managers have been known to ignore employee performance and behavior problems. When this happens, managers pay the price in lowered employee morale, inconsistent levels of performance and ultimately poor results.
Counseling poor performance or dealing with other disciplinary problems involves several skills: objective problem
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From Calyptus Consulting Group
Improving Communication in Procurement

...am will focus on improving participants' written and oral communication skills, including effective listening skills. Participants will learn to improve letter and memo writing, as well as the keys to writing effective reports. Resolving communication problems and conflict resolution will be discussed. An assessment tool will be used to provide feedback to participants on their communication
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Written Communications in Purchasing

...communication skills. The principles behind clear and dynamic writing will be covered. Participants will learn how to organize writing projects; assess the audience for communications; apply various tools for writing projects; and evaluate written materials to improve results. Exercises, together with a self-assessment tool, will be used to provide feedback to participants on their
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From Bonnie Ross Coleman
Business Writing and Communication




A course on effective written and oral communication. Participants learn how to write an effective business letter, memo, and email. This includes developing the appropriate tone of the letter, standard paragraph format of a business letter, how to effectively communicate information, and ensuring understanding through clear and concise writing styles. Participants are asked to bring samples of
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