Instructor Led Communication Skills Training in Nd, USA

Professional Communicator Certification Program ...communication skills makeover? How would your organization change if suddenly everyone in it possessed the ability to communicate with clarity, power, tact, and finesse, on the telephone, in person, and in writing, both internally, and externally? Our Certified Professional Communicator Graduates can: Speak with professionalism and precision Deliver 5-star customer service effortlessly and  more...

Customer Service and Communication Skills for Call Centers Advanced free-style scripting and verbal patterns for telephone professionals Imagine if everyone in your call center communicated with more clarity, tact, and finesse even under pressure. Could your call center be more successful if the representatives were more strategic, tactical communicators? Do your customer service agents struggle to find the right words when the pressure is on?  more...

The Secret Language of Personality Types ... missing link youa ™ve been looking for to take your communication skills to the next level. After this course, you will be able to: Identify the 4 basic personality types and shift your language to meet the specific needs of each type Understand the 9 different compulsions that drive our negative behavior, and how to speak to that compulsion to break through communication barriers  more...

Step out of the Shadows and Speak Too often people remain silent, unable to find their voice because they fear ridicule, or they are simply shy, or they fear rejection, or they lack the training necessary for confidence. This course is designed to give those silent people the words they need--to speak up and be heard. This course includes: -Tactical Communication and Customer Service Tools -Scripts and Skills for Right AND  more...