Instructor Led Communication Skills As Training

Certified Administration and Office Management Professional Define and understand the role of the office manager/administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Discover communication strategies needed for carrying out responsibilities in an effective manner. Develop a service  more...

Efficient Administration Skills Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/her work more effectively. Handle telephone calls properly and professionally. Develop self-management techniques and learn ways for dealing with time wasters.  more...

Advanced Communication Skills Identify different approaches to interpersonal relationships. Improve organizational communication. Discover different personal listening styles. Develop skills in building rapport with others. Practice and use assertiveness skills in different situations. Assertively say No and disagree with others. Enhance the ability to influence different personalities.  more...

Advanced Presentation Skills Prepare and deliver high-power and captivating presentations. Employ effective techniques for voice projection, eye contact and body language. Engage and hold an audience's attention. Channel stage fright into contagious positive energy. Create effective and relevant visual aids to support the presentation. Structure and deliver different styles of presentations for different  more...

Interpersonal Communication Skills Develop the necessary skills to become better communicators. Improve cross-cultural communication with others. Use verbal and non-verbal communication messages. Develop skills in listening actively and empathetically to others. Communicate assertively and apply effective ways to deal with conflict on the job. Give and receive feedback and criticism in a constructive manner.  more...

Presentation Skills Practice the basic techniques and skills necessary to design dynamic presentations. Structure and build effective presentations. Develop greater confidence in speaking publicly. Acquire the qualities of a dynamic presenter and ways for sustaining them. Deliver a winning presentation and interact with the audience.  more...

Negotiating Contracts Effectively Recognize the importance of developing a solid scope of work and the implications of failing to do so. Decide when to negotiate, as opposed to tendering. Plan and conduct several contract-related negotiations. Use communication and planning skills that will allow reaching a win-win outcome. Successfully negotiate contractual claims and change orders.  more...

Certified Customer Service Professional Understand the importance of a customer service culture in a competitive environment. Analyze basic behavioral patterns of different customer personalities and the best way to deal with them. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Define the process of managing a customer complaint system. Discuss and practice the techniques of effective  more...

Project Management Skills Plan, schedule, implement and control projects in a structured and professional style. Review the financial aspects of the projects they are currently handling. Deal with all parties concerned through better negotiation and communication skills. Develop an awareness of own personal strengths and weaknesses while managing projects. Work with the problems and constraints related to  more...

Advanced Public Relations Strategies Understand the functions of Public Relations (PR) in a changing environment. Practice the key communication skills and techniques essential for performing their public relations duties. Demonstrate a better understanding of how to communicate effectively with the internal and external publics of the organization. Play an active role in supporting the image and reputation of the  more...

Public Relations and Media Skills Analyze and assess the latest public relations concepts and strategies in a variety of contexts. Appraise certain public relations techniques and approaches appropriately geared to the working environment of Arab institutions. Practice key public relations skills relating to verbal and written communication, as well as editorial, layout and production techniques. Improve their awareness  more...

Advanced Public Relations ' This program is designed for Managers, supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are  more...

Public Relations and Media Skills ' This program is designed for Public relations officers and other key personnel in the organization whose work involves contact and interaction with the internal/ external public, particularly managers and supervisors in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Analyze and assess the latest public relations concepts and  more...

Advanced Public Relations ' This program is designed for Managers, supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are  more...

Advanced Public Relations ' This program is designed for Managers, supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are  more...

Advanced Public Relations ' This program is designed for Managers, supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are  more...

Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...

Efficient Administration Skills ' This program is designed for Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators. This program is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in  more...

Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...

Efficient Administration Skills ' This program is designed for Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators. This program is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in  more...

Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...

Efficient Administration Skills ' This program is designed for Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators. This program is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in  more...

Efficient Administration Skills ' This program is designed for Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators. This program is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in  more...

Supervisory Skills: Level 2 Objectives: By the end of the program, participants will be able to: Plan and control work and contribute towards the attainment of company's objectives. Use effective communication techniques. Work in teams and resolve conflicts. Practice professional techniques in policy enforcement and corrective guidance. Use time in an effective way.  more...

Project Management Skills Objectives: By the end of the program, participants will be able to: Plan, schedule, implement and control projects in a structural and professional style. Review the financial aspects of the projects they are currently handling. Be more prepared to deal with all parties concerned through better negotiation and communication skills. Develop an awareness of own personal strengths and weaknesses  more...

CPSM Certification Bridge Exam Preparation Course For those with the Certified Procurement Manager (CPM) designation, this 2-day course prepares participants for success on the Bridge Exam of the Certified Professional in Supply Management offered by the Institute for Supply Management. CPSM Certification Courses - CPSM Bridge Exam 2-Day Review For Bridge Exam a I passed the CPSM Certification Tests in less than 30 days using the  more...

Managing Conflict Understand the elements of conflict, recognize conflict management styles, tips for handling conflict, tips for avoiding conflict, enhance conflict management skills. 1/2 day for staff and additional 1/ 2 day for managers.  more...

Professional Customer Service Skills Our customized training programs help businesses: Increase first point of contact problem resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction to reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and  more...

Communications and Customer Relations Our customized customer service training programs help businesses achieve the following goals: Increase first point of contact resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction Reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The  more...

Target Listening - Listen, Learn & Remember DO YOU... * "Zone out" during meetings or discussions? * Have difficulty "reading" a person's body language? * Respond inappropriately during meetings or discussions? * Take poor notes during meetings or discussions? * Avoid speaking with certain people because of personality conflicts? * Have trouble retaining complex information during meetings or discussions? If "YES" to any of  more...

Target Writing - Getting the Reader to Take Action As busy writers, we tend to think mainly about efficiently disseminating information and not how the readers will react to the formatting, the sentence structure, and the writing tone. For example, if a document is poorly formatted, readers can't quickly find the relevant information they need (or want); consequently, they'll put the document aside with the intention of "reading it later when they  more...

Target Supervision - Leadership by Design Many managers remain stuck in their "comfort zone" - a thinking style that prevents them from accepting new ideas and from working effectively with different personalities. EXAMPLE: An employee approaches a linear-oriented (i. e. detail-oriented) manager with a request - and the manager is currently working on another project - the manager's "comfort zone" would be to tell the employee,  more...

Telephone Etiquette Training The way your staff handles phone calls is critical to your company's success. How well your personnel entertains the call may help close a sale or offend a customer if not done well. This seminar-workshop on telephone communication skills will provide the proper training so that your staff will know what to say and how to say it positively to your valued callers.  more...

Communication Dynamics and Networking in Organisation A. OBJECTIVES: 1. Oral-Visual Presentation By the conclusion of the specified learning activities, participants will be able to: - a Explicitly demonstratea ™ that they took the necessary steps in the preparation for their oral-visual presentation - Prepare and deliver electronic presentations - Demonstrate their understanding of the importance of the introduction - in  more...

Tourism and International Relations A. COURSE OUTLINE: Module One - INTERNATIONAL ORGANISATIONS Objectives: By the conclusion of the specified learning experiences, delegates will be able to: - Explain the objectives and principles of the United Nations - Illustrate, with period or dates, the progressive development of International Organizations - Exhibit their comprehension of The United Nations, as an  more...

Tourism and International Relations Modules 2 and 4 A. Module 2 A. 1 International Relations and Conflict Resolution Module Contents, Concepts and Issues - International Law - Theories of International Relations - The effect of International Relations on Daily lives - International Relations as a field of political science - Role and intended outcome of political science in international security affairs - Role of political  more...

Tourism and International Relations - Module 4 Module 4 International Tourism and International Relations 1. Objectives: By the conclusion of the specified learning experiences, delegates will be able to: - Explain the economic values that are associated with tourism; - Calculate the likely contribution of tourism to a countrya ™s overall gross domestic product; - Position tourism as an a economic growth factora  more...

Travel and Protocol Management COURSE CONTENTS, CONCEPTS and ISSUES: I. Visa and Immigration Formalities - Visa Processing - Visa Arrangements - Passport Processing - Hotel Visa Processing - Business Travel Requirements - reservation II. General Travel Management - Nature of Strategic Public Relations III. Booking Arrangement - Hotel Reservation - Airline Reservation - Corporate Hotel  more...

Human ResourceTraining and Development Management THE PROGRAMME: Week # Module Title Objectives Contents 1 . Human Resource Planning By the conclusion of the established learning activities, delegate will be able to: a Determine the factors influencing human resource planning a Suggest the importance of human resource planning in organisation management. a Illustrate the significance of effective human resource. a Determine the  more...

Training Needs Analysis Determining Training Needs Seminar Contents, Concepts and Issues - Rationale For and Definition of Training Needs Analysis (TNA) - Organisational Training Needs Analysis - Subsystem Training Needs Analysis -Individual Training Needs Analysis - Approaches, Methods and Techniques of Training Needs Analysis. - Approaches to and Methods of Training Needs Analysis - Approaches to Training Needs Analysis  more...

Training Expenditure or Investment Training Needs Analysis Costing Budgeting For Accelerated Rate of Return Seminar Contents, Concepts and Issues - Organisational Control - Organisational Control Systems - Operational Control - Loading a - Sequencing - - Detailed Scheduling: a) Other control mechanism include: b) Inventory control c) Cost control d) Quality control - Budgeting As an Control Mechanism - Budgeting and the Controlling of  more...

Talent Management The details of the modules: 1.) Fundamentals of Talent Management OBJECTIVES: - Demonstrate an understanding of the bases of organisational talent management - Determine the role that might be identified as talent management positions - Assume the correct perimeters within which the psychological contract will be applied - Make assumptions regarding the perceptions and expectations of  more...

SAP and Joint Venture Accounting Training methodology The seminar provides the conceptual framework and theoretical background to some key areas of financial management and decision making, which are put into a real world context by providing a practical a toolkita ™ of financial techniques. It includes many worked examples and case studies of real companies relating to each of the topics covered. Delegates are therefore  more...

Organisational Structure and Control Systems The details of the modules: 1.) Organisational Control Systems OBJECTIVES: - Demonstrate their understanding of the different bases of co-ordination - Determine the organisational benefits of Zero base budgeting - Determine the place of mutual adjustment, as a co-ordinating mechanism within specific organisational settings a determined by their sizes and stages of development, and work  more...

Organisational Improvement Revitalising Organisations Through Organisational Development and Change The details of the modules: 1.) Organisational Development OBJECTIVES: - Demonstrate an understanding of organisational development as a process; - Exhibit a heightened awareness of the constituents of organisational development; - Demonstrate an understanding of organisational climate and how it can be gauged; - Be able to strike a balance between macro organisational development and  more...

Modern Quality Systems and ISO 9000 The details of the course: Objectives: - Demonstrate their appreciation for consumer and client demand for quality - Demonstrate their awareness of consumersa ™ increasing quality consciousness - Exhibit an understanding of the role of Quality Systems in: a. Creating a positive organisational image b. Lowering operational costs c. Reducing or averting product or service liability  more...

Modern Quality Systems The details of the course: Objectives: - Demonstrate their appreciation for consumer and client demand for quality - Demonstrate their awareness of consumersa ™ increasing quality consciousness - Exhibit an understanding of the role of Quality Systems in: - Creating a positive organisational image - Lowering operational costs - Reducing or averting product or service liability  more...

Corporate Governance Principles and Practice A. COURSE OBJECTIVES: 1. Functions of Management: An Introduction At the conclusion of the specified learning and development activities included in this course, delegates will be able to: - Accurately profile managers at different organisational levels - Outline, with examples, the planning process, as it applies to different organisational levels - Outline the planning  more...

Corporate Governance and Strategic Management A. COURSE OBJECTIVES: 1. Functions of Management: An Introduction At the conclusion of the specified learning and development activities included in this course, delegates will be able to: - Accurately profile managers at different organisational levels - Outline, with examples, the planning process, as it applies to different organisational levels - Outline the planning  more...

Communication Information Gathering Analysis and Report Writing A. COURSE OBJECTIVES A. 1. Use of English By the end of the specified Learning and development activities, delegates will be able to: - Demonstrate their ability to spell unusual words - Demonstrate their Mastery of the English a Peculiarsa ™ - Identify words with silent consonants, reflecting this factor in their spelling - Demonstrate their ability to  more...

Executive Leadership and High Performance Team Management The details of the course: Objectives: 1.) Team Dynamics - Distinguish between groups and mere aggregations - Suggest the difference in interpretation of groups and teams - Demonstrate your understanding of the social and psychological relevance of the stages of formation of a group - Distinguish between task forces, committees, command groups and boards - Suggest how informal  more...

Advanced Financial Accounting Seminar Objectives: Understand strategic planning and decision-making framework Provide a strategic view of the business environment Understand and explain the nature and role of financial statements and their interpretation Understand accounting and finance terminology and use the necessary accounting and financial jargon to communicate effectively with the financial professionals  more...

MSc Human Resource Training and Development Management A. Semester 1 A. 1 OBJECTIVES: A. 1. 1 Human Resource and Personnel Management By the conclusion of the established learning activities, delegate will be able to: - Demonstrate understanding of distinction between personal management and human resource management. - Indicate the significant aspects in development of human resource management and personal management. -  more...

Organisational Development OD in Action Improving Organisational Effectiveness OBJECTIVES: By the conclusion of the specified learning and development activities, delegates will be able to: - Demonstrate an understanding of organisational development as a process; - Exhibit a heightened awareness of the constituents of organisational development; - Demonstrate an understanding of organisational climate and how it can be gauged; - Strike a balance between  more...

The Hollywood Challenge Hollywood blockbusters require countless months and millions of dollars to produce. Replicating this high pressure environment a with everything on the line a the Hollywood Challenge requires each team to plan, script, direct, perform and edit a 5 minute Hollywood blockbuster of their own. With a deadline to meet and pitfalls every step of the way, anything and everything can go wrong in this  more...

The Chocolate Challenge The Chocolate Challenge is a great team development activity. It simulates a complete business process from initial concept through design, production, marketing and promotion. Ita ™s all done in a light-hearted and highly creative environment requiring co-operation, mental and artistic skills (and several kilos of chocolate!). In this chocolate team building activity participants are  more...

Corporate Outdoor Teambuilding Training & Events Organization Dragon Teambuilding Int. Ltd. has been created in June 2004 by Charles GEORG, from France. Big enough to be the best - Small enough to be personal and attentive, Dragon Teambuilding is one of the Shanghai's largest providers of interactive Teambuilding events, specialized in Corporate HR Team Building and Team Development through Problem-Solving and Strategy-Planning activities in a fun/  more...

Leadership Skills for Technical and Professional Managers Course Description: The high performance organization requires dynamic leaders who can fully develop the potential of the firma ™s most valuable assets a its employees. This seminar looks at the specific skills needed to manage and motivate professional and salaried employees. Managers, Directors and staff will explore their roles and how they relate to your companya ™s mission.  more...

Diploma in Instructional Designing KBuffer, as you may be aware, is one of the leading institutes in India providing many job-oriented courses. Instructional Designing is one of the major process of E Learning. There are many good opportunities available for Instructional Designers (IDs). We have signed up with many companies for placing our successful candidates. Any graduate who clears our English Admission Test is eligible to  more...

Comptia A The CompTIA A Certification course is the first step in the preparation for a career as an entry-level information technology (IT) professional or personal computer (PC) service technician. The course will present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, upgrade, repair, configure,  more...

Personality Development this program covers overall personality development. Major topic's that are covered in the courses are body language, soft skills, telephone etiquette, dressing sense, communication skills, voice modulation etc This Program is designed for 3 hours training which cover's the main area's of personality development training. This program also help's in confidence building and over all  more...

Communication Skills This program covers communication skills, which provides enhancement to all the communication barriers like public speaking, etiquette, body language, soft skills, telephone etiquette, dressing sense, communication skills, voice modulation etc This Program is designed for 5 hours training which cover's the main area's of communication skills training. This program also help's in confidence  more...

Interview Management Job Interview "Secret" Gets You Hired Fast. its a fast track program which helps you get hired soon and make you understand every thing about resume / cv, questions, interviews skills, Management job interview questions, explore the candidate's management-related competencies, personal management style, Popular interview questions are outlined with practical answer guidelines. This Program  more...

Voice And Accent Voice and Accent course allows you to pick 4 different accents *UK *US *Australia *Neutral This Program is designed for 10 days training Module each. Voice and accent training imparts the basic concepts of the English alphabet and its corresponding letters, which further represent their respective sounds, and thereby improves overall conversational skills. several other factors like  more...

Communication and Interpersonal Skills This 2-day Communication and Interpersonal skills is highly interactive and participants will learn to improve their communication skills and change behaviors to create a people-oriented environment. The need to be receptive to new ideas and selling ideas to others will be highlighted. Participants will learn how to motivate others and build a successful team; give and receive constructive  more...

Customer Service Skills This 2-day Customer Service Skills program is highly interactive and participants will learn the importance of a customer-focused attitude, building relationships, and using positive language, voice/tone, projection, posture, and gestures. The organization's mission will be covered, and the keys to customer service will be employed. Hands on exercises will be used to demonstrate the appropriate  more...

Improving Communication in Procurement This 1-day program will focus on improving participants' written and oral communication skills, including effective listening skills. Participants will learn to improve letter and memo writing, as well as the keys to writing effective reports. Resolving communication problems and conflict resolution will be discussed. An assessment tool will be used to provide feedback to participants on their  more...

Written Communications in Purchasing This 1-day program will focus on improving written communication skills. The principles behind clear and dynamic writing will be covered. Participants will learn how to organize writing projects; assess the audience for communications; apply various tools for writing projects; and evaluate written materials to improve results. Exercises, together with a self-assessment tool, will be used to  more...

Secrets of Master Presenters The Art and Science of Selling Your Message "The effective presenter makes it easy for the audience to grasp ideas without having to work. The effective presentation story leads the audience to an irrefutable conclusion. The journey gives the audience a psychological comfort level that makes it easy for them to say 'YES' to whatever the presenter is proposing. Presenting...is selling." --Jerry  more...

Effective Communication Getting Your Message Across One of the greatest barriers to effective communication is the assumption that message sent = message received. Too often, we presume that the words and ideas we choose for communicating a message hold the same meaning to others as they do to us. In addition, we are often unaware of how our nonverbal communication influences our message. As a result, we are often confused by the reactions we  more...

You Can Speak with Confidence How often have you admired and envied those who speak before groups with such ease and confidence? Do you find yourself wishing that you had the talent to motivate, persuade, and hold the attention of a group? You can have it. Confident speaking is not strictly for talented naturals or geniuses or loud people. Speaking is for everyone who has a message to impart; a purpose to fulfill, and  more...

Powerful Presentations Training Seminar Powerful Presentations Improve your face-to-face presentation skills with public speaker training that focuses on: - Public Speaking Training Skills - Presentation Training - Sales Presentations - Technical Presentations - IT Training - Executive Presentations - Scientists and Engineers Presentation Training Seminar & Workshops: Our presentation skills workshop will  more...

Negotiating Success Negotiating Success! is a two day training workshop that transforms the way professionals negotiate. The old ways of highly competitive negotiations that produce win-lose results are history. In the long run, win-lose is lose-lose! Negotiating Success! is based on the three pillars of Mutuality, Proactivity and R. E. S. P. E. C. T. Mutuality encourages negotiators on both sides to look for  more...

Think On Your Feet ® Think On Your Feet ® is a core competency in leading edge organizations. It is the platform on which to build speaking, presenting, writing & negotiation skills. Think On Your Feet ® introduces the capsules-of persuasion concept along with 10 plans that structure ideas quickly for Clarity, Brevity, and Impact. This globally acclaimed workshop actually trains leaders and front line  more...

Creating Customer Loyalty Creating Customer Loyalty is a one day training program that transforms the way professionals see opportunities for customer service. Creating Customer Loyalty is based on the premise that EVERYONE is our customer; and both internal and external customers need to be satisfied. To truly serve, one must first become more intensely self-aware and then heighten onea ™s ability to notice their  more...

Situational Frontline Leadership Situational Frontline Leadership is designed to foster successful frontline managers. It teaches them how to build people. Build trust. Build teamwork. To bridge the gap between what is and what could be for each employee and the company. Situational Frontline Leadership shows frontline managers how to diagnose individual situations and employ core communications skills to partner for performance.  more...

Thriving In Times of Change Thriving in Times of Change is an experiential training workshop for professional teams. It enables participants to master the competencies of workplace resilience to see how resilience impacts team dynamics in the midst of rapid change. Participants explore the dynamics of team resilience from relationships to solution-finding to corporate culture, utilizing components of the S. U. P. P. O. R. T.  more...