Online Communications eLearning

UNDERSTANDING EVALUATING RFID TECHNOLOGY FOR YOUR BUSINESS UNDERSTANDING & EVALUATING RFID TECHNOLOGY FOR YOUR BUSINESS  more...

ADVANCED WIRELESS TECHNOLOGIES ADVANCED WIRELESS TECHNOLOGIES  more...

Fundamentals of Cross Cultural Communication Fundamentals of Cross Cultural Communication  more...

ICND1 1 0 Network Communications and Connections ICND1 1.0: Network Communications and Connections Cisco Cisco Certified Network Associate (CCNA ) 640-822 Interconnecting Cisco Networking Devices 1.0 - Part 1 To recognize how TCP and UDP protocols transfer data between hosts, the architecture and functionality of Ethernet LANs, and gather information about network connections  more...

ICND1 1 0 Network Communications and Connections ICND1 1.0: Network Communications and Connections Cisco Cisco Certified Entry Networking Technician (CCENT ) 640-822 Interconnecting Cisco Network Devices 1.0 - Part 1 To recognize how TCP and UDP protocols transfer data between hosts, the architecture and functionality of Ethernet LANs, and gather information about network connections  more...

Data Protection in Exchange Server 2007 ...ail becoming one of the most popular choices for business communications, it is now more important than ever for e-mail to always be accessible to users. This can be accomplished using a number of techniques, including clustering, backups and load balancing. This course discusses high availability solutions using Cluster Continuous Replication, Single Copy Clusters, as well as Network Load  more...

Cisco CVOICE 8 0 Path Selection Calling Privileges ... (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Path selection is one of the most important aspects of a well-designed VoIP system. High availability is desirable so that there is usually more than one path for a call to take to its final destination. Multiple paths provide several benefits, including redundancy in case of a link failure  more...

Culture and its Effect on Communication Culture and its Effect on Communication Effective communication is always a challenge, and when diverse cultures are introduced, good communication can become even more challenging. In today s global economy, understanding how context, style, beliefs, and value systems influence the way we communicate and decode others' messages is more important than ever. This course attempts to explain  more...

Improving Communication in Cross-cultural Relationships Improving Communication in Cross-cultural Relationships Cross-cultural communication has assumed even greater significance in the current global business context where people from diverse cultures share common business goals and working spaces on a day-to-day basis. It is essential for a skilled communicator to recognize and deal with cross-cultural differences and other barriers in the way  more...

Communicating Across Cultures Communicating Across Cultures Communicating effectively across cultures can be very difficult. Not only must you pay attention to the cultural distinctions of your audience and adjust your style to them, but you also need to adjust your style to different forms of communication. This course offers guidelines and best practices for speaking and writing across cultures. The course also  more...

Stakeholders and the Communications Management Plan ...Communications Management Plan PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Experts say that up to 90 of a project manager's time is spent communicating, whether it's with external stakeholders, members of the project team, suppliers, or other managers within their organizations. That speaks volumes  more...

Processes for Managing Project Communications ...Communications PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned A project manager is the communication hub through whom all project information flows, receiving and distributing dozens of messages per day. Customers, suppliers, project team members, and company executives all rely on the project manager for  more...

Project Management Process Groups ...ty Management, Project Human Resource Management, Project Communications Management, Project Risk Management, and Project Procurement Management. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing learners for the PMBOK  more...

Cisco CVOICE 8 0 SIP MGCP Signalling Protocols ... (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Session Initiation Protocol (SIP) is one of the most important voice signaling protocols within service provider VoIP networks and is supported by most IP telephony system vendors. As such, it is an ideal protocol for interconnecting different VoIP systems and networks. An understanding of  more...

NFPA 1600 Disaster Emergency Management NFPA 1600: Disaster/Emergency Management Over the past decade, emergency management and business continuity planning have been recognized as necessary to continued operational success in both the public and private sectors. Key to this was the development and widespread use of the National Fire Protection Association (NFPA) Standard on Disaster/Emergency Management and Business Continuity  more...

Cisco CVOICE 8 0 VoIP Call Legs ... (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) The inherent characteristics of a converged voice and data IP network create challenges for network engineers and administrators in delivering voice traffic. This course describes the challenges of integrating a voice and data network and offers solutions for designing a VoIP network for  more...

Understanding the Risks of Using Internet Media Electronic Communications ...erstanding the Risks of Using Internet Media & Electronic Communications Regular use of the Internet and electronic communications is a way of life for most people, as technology makes it easier to communicate with coworkers, clients, family, and friends. The near constant availability of e-mail, social and professional networking web sites, personal digital assistants (PDAs), cell  more...

Interpersonal Communication Communicating with Confidence Interpersonal Communication: Communicating with Confidence Are you reluctant to voice your opinions to your colleagues for fear they'll be judged negatively? Do you find yourself avoiding awkward communication situations? Confident interpersonal communication skills are essential for healthy and successful relationships, whether personal or professional. Once you've learned how to apply  more...

Planning Business Analysis Communication Monitoring ...actually performed? A proposed structure and schedule for communications, a requirements management plan, and a clear plan to ensure business analysis activities are executed as efficiently as possible are all key elements of successful business analysis. This course provides an overview of planning business analysis communication using techniques like the structured walkthrough as prescribed  more...

Business Analysis Requirements Management Communication ...t tracking techniques, and through consistent and planned communications with stakeholders. This course provides an overview of managing solution scope and requirements using techniques like baselining and problem tracking as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). This course also  more...

Cisco CVOICE 8 0 Cisco Unified Communication Manager ... (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Cisco Unified Communications Manager Express provides call processing for Cisco Unified IP phones for small-office or branch-office environments. It enables the large portfolio of Cisco integrated services routers to deliver unified communications features that are commonly used by business  more...

Site Control HAZWOPER Site Control (HAZWOPER) This training describes measures designed to minimize your exposure to hazardous substances, and prevent the migration of contamination to "clean" areas of the site. OSHA requires that employees who work at hazardous material sites, or respond to spill emergencies, receive training to eliminate unnecessary risk of exposure to hazardous substances. The content in this  more...

Cisco CVOICE 8 0 Cisco Unified Communications Manager Express Endpoints ...Communications Manager Express Endpoints Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) This course describes how to configure the Skinny Client Control Protocol (SCCP) and Session Initiation Protocol (SIP) endpoints in the Cisco Unified Communications Manager Express. The SCCP endpoints are defined as the Ethernet  more...

Recovering from Business Crises Recovering from Business Crises The crisis is contained and being effectively managed. Now it's time to move on. The first steps deal with communicating--to your employees and to the outside world. How and what you communicate can have significant repercussions. Miscommunication, or misleading communication, can actually lead to another kind of crisis. With the right intentions and actions,  more...

Cisco CVOICE 8 0 Call Routing Dial Plans ... (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) To integrate VoIP networks into existing voice networks, you must have the skills and knowledge to implement call routing and design an appropriate numbering plan. A scalable numbering plan establishes the baseline for a comprehensive, scalable, and logical dial plan. This course describes  more...

Communicating Effectively with Project Stakeholders Simulation Communicating Effectively with Project Stakeholders: Simulation PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned A project manager is the communication hub through whom all project information flows. Customers, suppliers, project team members, and company executives all rely on the project manager for  more...

Sales Communications Foundations ...Communications Foundations William Safire, a columnist for the New York Times, said, "To communicate, put your thoughts in order; give them a purpose; use them to persuade, to instruct, to discover, to seduce." This is true especially for the sales professional. As a sales professional, you are a professional persuader. You must possess the communications skills to effectively instruct  more...

Sales Communications Essentials ...Communications Essentials For your value proposition to be perceived as credible and persuasive, you need to master how to craft and communicate your message. "Sales Communications Essentials" will help you cultivate the skills to successfully send your sales message. Think about it: sales professionals act as counselors by helping customers bring clarity to their wants and needs; act as  more...

Telesales Communications ...Communications Since Alexander Graham Bell said, "Mr. Watson, come here, I want you," to his assistant on March 10, 1876, the telephone has become the major person-to-person communications tool. It has taken a place of dominance in the sales industry. As a professional salesperson, it is vital that you have effective telesales techniques.As a communications medium, the telephone has a  more...

Attorney Client Privilege ...course covers the attorney-client privilege that protects communications between attorneys and their clients and ensures their confidentiality. Many corporate businesspeople are not sure of their rights under the attorney-client privilege, and as such risk destroying the privilege and losing their rights. This course defines attorney-client responsibilities and examines how the privilege  more...

Service Desk Metrics and Outsourcing Service Desk Metrics and Outsourcing ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam Service Desks are an integral part of any IT service-providing organization, and it's vital to accurately and consistently measure how your Service Desk is performing to ensure it is addressing the needs of customers and users, and also to make  more...

Securing Wireless and Remote Communications in Windows Server 2003 Securing Wireless and Remote Communications in Windows Server 2003 Microsoft To outline the considerations and procedures for securing wireless and remote commmunications  more...

Cisco CVOICE 8 0 Gatekeeper Cisco Unified Border Element ... (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Gatekeepers play a major part in medium and large H.323 VoIP network solutions. Gatekeepers allow for dial-plan scalability and reduce the need to manage global dial plans locally. This course describes the functions of a gatekeeper and explains how to configure gatekeepers to interoperate  more...

Cisco CVOICE 8 0 QoS Mechanisms ... (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) IP networks must provide a number of services to adequately support voice transmission using VoIP. These services include security, predictability, measurability, and some level of delivery guarantee. Network administrators and architects achieve this service level by managing delay, delay  more...

Cisco CVOICE 8 0 Congestion Rate Limiting AutoQos ... (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Queuing algorithms are one of the primary ways to manage congestion in a network. Network devices manage an overflow of arriving traffic by using a queuing algorithm to sort traffic and determine a method of prioritizing the traffic onto an output link. Traffic policing controls the maximum  more...

IMPLEMENTING CISCO VOICE COMMUNICATIONS QOS CVOICE v8 0 IMPLEMENTING CISCO VOICE COMMUNICATIONS & QOS (CVOICE v8.0) Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0)  more...

Communication Strategies for the Remote Employee Communication Strategies for the Remote Employee With the trend toward telecommuting on the rise in many sectors, employees are faced with the growing challenges of working and communicating in virtual offices. Virtual offices can span countries and continents, and effective communication skills are not only important, but are the very key to telecommuters' success and their ability to move  more...

Communicating with Professionalism Etiquette ...ssionalism & Etiquette Organizations rely on proper communications to build strong relationships among employees and develop their customer base. Those who excel in professional environments understand the difference proper communication etiquette makes in demonstrating professionalism and competence. Following the accepted norms and behaviors of communicating in the workplace can help  more...

CISSP Domain Cryptography ...rs to secure messages, identities, vital information, and communications mechanisms. This course covers the invention of cryptography, the use of algorithms and ciphers, and the secure mechanisms used for message authentication and certificate authority. This course guides you through the Common Body of Knowledge (CBK) recommended by the International Information Systems Security Certification  more...

Managing Enterprise Content with MOSS 2007 ...grated content and workflow management, collaboration and communications capabilities and is a direct upgrade to Microsoft SharePoint Portal Server 2003. This course provides an overview of Microsoft Office SharePoint Server 2007 and describes the principal features employed when managing enterprise content including document policies, managing records, and creating and deploying web content.  more...

Cryptography ...rs to secure messages, identities, vital information, and communications mechanisms. This course analyzes the invention of cryptography, the use of algorithms and ciphers, and the secure mechanisms used for message authentication and certificate authority. And the course examines electronic security measures and the hacking tools that can be used to break encryption. This course also assists  more...

Communications Security in Windows Server 2008 ...Communications & Security in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Active Directory Configuration (Exam 70-640) Windows Server 2008 introduces Read-Only Domain Controllers (RODCs) which can be deployed by organizations in locations where physical security may be an issue. A RODC will improve security, provide faster login times and  more...

CompTIA Security 2008 Ports Protocols Network Security ... SY0-201 CompTIA Security 2008 Edition Internetwork communications are the foundation of the modern Internet. Selecting the correct devices, properly configuring those devices, and placing them in the correct locations both within and outside a network to defend against attack is a task every network administrator faces on a daily basis. This course discusses, TCP/IP configuration and  more...

Exchange Server 2010 Transport Rules Message Compliance Security ... As e-mail is now the most popular form of business communications, messages that contain sensitive information need to be protected. Information Rights Management (IRM) can provide protection for messages both online and offline. Messages can be protected manually by users of Microsoft Outlook and Outlook Web App. And automatic protection of messages can be configured with Transport  more...

Planning for Exchange Server 2010 Planning for Exchange Server 2010 Microsoft Microsoft Certified Technology Specialist Exchange Server 2010, Configuration (Exam 70-662) Microsoft Exchange Server 2010 is the latest release in Microsoft's e-mail and messaging software. The core functionality of Exchange Server remains the same; however, there has been key improvements in the areas of security and compliance, unified  more...

Cisco Switch 1 0 Configuring Layer 3 High Availability ...intranet and Internet services for their mission-critical communications require and expect their networks and applications to be continuously available to them. A network with high availability provides an alternative means by which all infrastructure paths and key servers can be accessed at all times. It is important for you as a Cisco administrator to know how to implement high availability  more...

RFID Applications Management RFID Applications Management To recognize how RFID technology can be used in various industries and analyze RFID applications management programs.  more...

Non-Cellular Wirelss Technology Non-Cellular Wirelss Technology To explain non-cellular wireless technology.  more...

RFID Technology Business Applications RFID Technology & Business Applications To recognize the applications of RFID technology, how it operates, the function of the EPCglobal Network, and determine how to implement RFID in an organization based on business and deployment issues.  more...

4G Implementations 4G Implementations To outline 4G wireless networks and applications.  more...

4G Communication Systems 4G Communication Systems To explain the elements of 4G communication systems.  more...

Beyond 3G B3G Beyond 3G (B3G) To describe B3G technologies.  more...

Communications Skills ...Communications Skills HDI HDI Customer Service Representative Customer Service Representative Certification Library Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service  more...

Exchange Server 2010 High Availability ...ail becoming one of the most popular choices for business communications, it is now more important than ever for e-mail to always be accessible to users. Exchange Server 2010 introduces Database Availability Groups (DAG), which ensures e-mail will always be available to users; DAG replaces Cluster Continuous Replication (CCR) and Standby Continuous Replication (SCR). Also discussed is  more...

Project Communications Management PMBOK GUIDE -Fourth Edition- Aligned Project Communications Management (PMBOK GUIDE -Fourth Edition- Aligned) PMI  more...

Cisco CVOICE 8 0 Voice Port Implementation Codecs DSPs ... (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Connecting voice devices to a network infrastructure requires an in-depth understanding of the signaling and characteristics that are specific to each type of interface. Digital trunks are used to connect to the public switched telephone network (PSTN), to a PBX, or to the WAN, and are  more...

Cisco CVOICE 8 0 Transporting Voice Over IP Networks ... (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) H.323 gateways are among the most common Cisco IOS voice gateways within Cisco Unified Communications Manager environments. H.323 gateways are the endpoints on a LAN that provide real-time, two-way communications between H.323 terminals on the LAN and other ITU-T terminals on the network.  more...

Cisco CVOICE 8 0 Introduction to Voice Gateways ... (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Cisco voice gateway relays high quality voice and fax traffic across an IP network. This course describes the operational modes of a voice gateway and how it fits in the Cisco Unified Communications architecture. It explains the voice gateway functions in each Cisco Unified Communications  more...

Business Contact Manager with Outlook 2007 Business Contact Manager with Outlook 2007 Microsoft Microsoft Outlook 2007 with Business Contact Manager helps to save time and improve sales and marketing to ensure excellent customer service by providing customer and contact management in one central location. It allows you to easily manage all your contacts, customer information, and opportunities in one location making it easier to find  more...

IT Project Management Essentials Executing IT Projects ...'s important for the project manager to establish regular communications with project stakeholders - management, the development team, sponsors, and others - to keep them informed on how the project is progressing. In addition to communicating regularly with stakeholders, a project manager should ensure that the team works well together and that the deliverables are meeting the quality  more...

Preparing to Communicate Effectively at the C Level Preparing to Communicate Effectively at the "C" Level Does your job require you to communicate mission-critical data with senior executives? Perhaps you have opportunities to influence executive decision-making, but don't know how best to deliver your message. In order to make the most of your communication with the "C" level, you need to be prepared. This course helps you shape and clarify  more...

Techniques for Communicating Effectively with Senior Executives Techniques for Communicating Effectively with Senior Executives Understanding how to communicate effectively with senior executives is a valuable skill for any professional. How else will you pitch your great idea to your CEO or report on key successes or failures? What if you've got only a few minutes to get your message across? This course provides direction on how to carry out  more...

Introduction to Technical Writing for Industry ... day. Each lesson focuses on a specific area of technical communications and you will receive information, resources, questions and assignments geared towards the specific area. You can email any questions, thoughts, or concerns you may have at any time. After your writing assignment has been completed and submitted, it will be reviewed and returned with comments. The course is designed to  more...

Client/Server Development and Remote Data Access in Visual Basic ...e is broken up into three main sections: Database Access, Communications, and the Final Project. The first section teaches different methods of data access and manipulation by creating a standalone Visual Basic application that binds a MS Access database. The second section introduces the student to communicating over the Internet with TCP/IP by creating simple server and client Visual Basic  more...

How To Master Business Management Course description -- Every employee and manager needs to know a number of basic business management principles and processes, regardless of his or her function or discipline. This bundle includes topics that will build an employee's mastery of several essential business processes and issues, including financial basics, contracts, and business communications. It includes something for everyone,  more...

How To Master Communications ...tal to an organization`s effectiveness. The How to Master Communications bundle builds on the basics of effective communication and shows how to apply sound communication skills to a variety of interpersonal and leadership situations, such as intervening in conflict and providing feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this  more...

A Day 4 - Chapters 14-18 ...000, including the alerter service, the Recovery Console, communications, and file protection. This section also explains networks and how to configure TCP/IP, share resources and drives in the different Windows operating systems, create paths, identify network components, and use the Internet. There are also sections on system maintenance, virus protection, and backups, as well as a complete  more...

Communicate With Confidence ...uation and mechanics used in every-day written and verbal communications. Don?t know where to put that apostrophe? Bamboozled by ?who? and ?whom?? It?s hard to communicate with confidence when you?re uncertain about the rules of English grammar. Here?s an easy and fun way to learn. Packed with fun explanations, examples, and memory devices, this course will teach you the crucial aspects of  more...

Better Business Writing in One Week This practical course helps business professionals write with greater confidence and accuracy. Business letters, memos, e-mails, proposals...not everyone?s a writer, yet every businessperson is expected to write -- a scary prospect for professionals without formal writing training! Fear no more -- you?re only one week away from clearer, more confident writing. This unique course includes one  more...

Brilliant Business Writing and Communication ...so understanding the relationship between writing, spoken communications, and overall business relations. Practical lessons draw from real-world business situations that professionals face every day, and a special section on e-mail communication addresses the challenges of using this new medium. The course is written in a lively, down-to-earth style that`s focused explicitly on the most common  more...

How to Build And Maintain Rapport With Your Clients ...h child, rapport skills are the foundation for successful communications. As we think of rapport being a degree of harmony that we have with someone, it takes on powerful dimensions in developing relationships. And when a person is responsive to you and your intentions, it could be related to your rapport skills. And whom do we respond to most favorably? People who are like us --- in ideas,  more...

21st Century Professional Networking ... networking methodologies and practices in today`s global communications environment. Participants will network with each other utilizing practices and prescriptions for networking success. From grass roots communications to technology based networking, this course will examine the catalysts to successful networking practices. Participants will network via e-mail, discussion threads, online  more...

Build a Powerful Marketing Strategy--Instructor-Led ...ased. You could try increasing them even further through communications. What if you decided to tell the teenagers that using the football would decrease the national statistics for high-school drop-out rates? The message is noble and potentially appealing to teenagers, but probably not enough to encourage them to spend their allowance on your product. Now, add another element to the equation:  more...

Build a Powerful Marketing Strategy--Self-Directed ...ased. You could try increasing them even further through communications. What if you decided to tell the teenagers that using the football would decrease the national statistics for high-school drop-out rates? The message is noble and potentially appealing to teenagers, but probably not enough to encourage them to spend their allowance on your product. Now, add another element to the equation:  more...

Write for Business-Proofreader`s Guide-eBook The Proofreader`s Guide is a handy, quick reference guide containing all the information you need to accurately proofread your documents. The Proofreader`s Guide is a handy, quick reference guide containing all the information you need to accurately proofread your documents. This easy-to-search eBook covers punctuation, capitalization, spelling, usage, grammar, and more. The concise explanations,  more...

Basics of Organizational Communication ...er is given 1 year access to this course. Organizational Communications Communication is the most important determining factor for success in the business world. This course is a must for those wishing to become effective communicators. Content Includes such topics as a verbal and non-verbal communication, persuasion, conflict and anger, and listening. Your expert-led training is presented by  more...

Basics Of Smart International Procurement ... when buying domestically. Differences in cultures, laws, communications, currencies, and more have to be understood to support international procurement. And if you don?t have a good foundation, your international procurement efforts will have a higher probability of failing. But the good news is that the details of successful international procurement don?t have to be a mystery. The highly  more...

Build a Powerful Branding Strategy--Instructor-Led ...eloping visual and non-visual identifiers to developing a communications and PR message. At every step of the way, you will build a brand that supports exactly what you want your customers to think of when they hear your company name. After each assignment in this course, you will be able to compare your answers to those of an expert. Feedback on your work will be provided in the form of  more...

Build a Powerful Branding Strategy--Self-Directed ...eloping visual and non-visual identifiers to developing a communications and PR message. At every step of the way, you will build a brand that supports exactly what you want your customers to think of when they hear your company name. After each assignment in this course, you will be able to compare your answers to those of an expert. Feedback on your work will be provided in the form of  more...

ESL for Business - E-mail Communication ... of written English? Welcome to ESL for Business - E-mail Communications. This is one of three ESL For Business courses which target different kinds of written communications that you use everyday: e-mail, letters and memos, and those special documents particular to your job. You can take all the courses in the series or only those that fit your needs. What Makes This Course Unique? You might  more...

ESL for Business - Letters and Memos ... Business courses which target different kinds of written communications that you use everyday: e-mail, letters and memos, and those special documents particular to your job. You can take all the courses in the series or only those that fit your needs. What Makes This Course Unique? You might say, "what's different about this course from other ESL courses you can take online?" Unlike "one size  more...

ESL for Business - Special Documents ... Business courses which target different kinds of written communications that you use everyday: e-mail, letters and memos, and those special documents particular to your job. You can take all the courses in the series or only those that fit your needs. What Makes This Course Unique? You might say, "what's different about this course from other ESL courses you can take online?" Unlike "one size  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Instructor-Led ...er the gym is back on its feet, and develop an Integrated Communications Plan to help grow the gym`s business by reaching out to new customers. Combined, the work you do in these assignments will help prepare you to do marketing for your own business. Feedback on your work will be provided in the form of automated expert solutions. You can also see feedback on your submissions from others in  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Self-Directed A Trump U Course- Offering the right products and services often isn`t enough: smart marketing is the key to revenue growth. Take this course to find out how to do terrific, affordable marketing on your own. You will learn how to do the kind of marketing that will unlock your business`s potential. And you will start creating the kind of message that truly resonates with your customers.Students may  more...

Technical Communication Industry Certificate - Mastery Level ...eliverables that are geared exclusively towards technical communications. This course provides resources and information that will enable you to advance your skill set to a mastery level. We invite both experienced and novice technical communicators to enhance your skill set and become familiar with the concepts presented in this comprehensive program. After completing all nine modules, you  more...

Microsoft Office 2000 - Advanced Outlook To describe how to use Outlook 2000 in the integration of desktop applications and to show how Outlook 2000 can be used in most organizational and communications tasks  more...

Microsoft Office 2000 - Beginning Outlook To describe how to use Outlook 2000 in the integration of desktop applications and to show how Outlook 2000 can be used in most organizational and communications tasks  more...

Tomorrow s Managers Competencies "It takes all the running you can do to keep in the same place." Lewis Carroll's words in Through the Looking Glass, have never been more applicable than today. The workplace is changing. Today's managers are competing for skilled workers, facing high turnover, and coping with technology changes that occur at warp speed. Effective managers must be less product-oriented, and more people-oriented.  more...

Introducing Security Best Practices in C NET Applications To determine best practices for securing the .NET Framework, identify how to secure communications for distributed applications, recognize key defensive coding techniques, and specify how best to minimize the security threats associated with untrusted users  more...

Introducing Security Best Practices in VB NET Applications To determine best practices for securing the .NET Framework, identify how to secure communications for distributed applications, recognize key defensive coding techniques, and specify how best to minimize the security threats associated with untrusted users  more...

Industry Overview Information Technology ...communications technologies run in the trillions of dollars, this giant industry continues to struggle through fluctuating markets and must concentrate on continuous improvement to survive. Most agree that the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar in order to justify IT spending. Rather than ad hoc  more...

Communications Security To introduce the key issues in communications security  more...

HIPAA Evaluating the Impact of the Privacy Rule ...ts--including electronic transfers, documents, and spoken communications. Managers and staff will need to use new forms to track the way they use and disclose confidential information, and they'll need to implement changes at the workplace. This course helps employers evaluate the impact of HIPAA privacy requirements upon their organizations. It teaches them which practices they will need to  more...

Data Communications To identify the standards and technology used in data communication  more...

The Impact of Culture on Communication Everything you say is influenced by culture. You operate with a set of invisible beliefs, values, and assumptions that become apparent to other people in the way you behave. Culture is important to the way you communicate, even though it is often hidden.Understanding more about culture can be a real bonus when working as part of any global organization. Showing your customers and coworkers in  more...

The Art of Global Communication Considering that communication is something you do every day, how many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the  more...

Improving Your Cross-cultural Communications ...here are things you can do to improve your cross-cultural communications and ensure that your clients or coworkers across the world become your greatest allies.In this course, you'll find out how to build rapport, appeal to receivers' motivations, and consider the importance of rank and respect in global communication.Cross-cultural communication is often boosted by global e-communication  more...

Sales Skills Overcoming Obstacles ...eet with Jessica Stone, the Purchasing Manager for Access Communications. She is in the process of purchasing several new pieces of office equipment. As a Sales Representative for Icon, it is your responsibility to address her objections to your products. In order to fulfill Jessica's needs and make the sale, you must understand her decision-making practices. When overcoming her objections,  more...

Sales Skills Effectively Closing a Sale ...u will meet with Jessica Stone, Office Manager for Access Communications, and Paul White, Purchasing Manager for the same company. Jessica and Paul are considering the purchase of a large quantity of modular office furniture. In an initial phone conversation with you, they mentioned that they are interested in buying from Icon. It is your responsibility to demonstrate the benefits of Icon's  more...

Brand Management Branding on the Web ...line. The team is made up of Jessica Stone, the Marketing Communications Manager; Marcus D'Angelo, the Senior Web Developer/Designer; and Elizabeth Thomas, the Senior Market Research Analyst. Your goal is to ensure that the online brand will expand the customer base by helping the team determine whether a secondary brand is necessary, what type of Web site would be best for the brand, and what  more...

Principles of Marketing Fundamentals of Marketing ...ing mix for three products. Carol Chung, Icon's Marketing Communications Manager, will be in the conference room with you, while James Cahill, Icon's Senior Product Manager, will be participating in the meeting by phone. As the Marketing Director, James and Carol will provide you with background information and recommendations, but you will need to make the final decision on developing the  more...

Oracle Workflow 11i10 Communications Function Activities This course covers the fundamentals of Oracle Workflow processes. This course covers function activities, activity details, activity attributes, and standard assign activity. You'll learn about Oracle Workflow directory service, local directory service tables, and loading roles in a workflow process definition. The course also covers systems, agents, and external system registration. Finally, it  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 4 ...re SNMP agent services on a Windows NT computer. Verify communications between the SNMP service and an SNMP management systems by using the SNMPUTIL utility. Sequence the steps by which the SNMP service processe information requests from management systems. Unit 4: Troubleshooting Microsoft TCP/IP Duration: 2 Hour(s) Match the TCP/IP-related problems with their common  more...

Outlook 2000 Expert User ... Outlook 2000 Components. L earn To: Explore Communications Options. Share Information. Work Offline and Remotely. Integrate Outlook 2000 Components. C ontent Emphasis Skills-Based A udience This course is intended for end users using Microsoft Outlook 2000. Students will learn the basic features as well as the advanced capabilities of Outlook  more...

Designing for Cisco Internetwork Solutions Part 4 ...ures of local loops and trunks with regard to interswitch communications. Identify characteristics of Voice over IP (VoIP) solutions. Match H.323 components with their descriptions. Identify components of IP telephony. Identify characteristics of voice delay. Identify guidelines for calculating voice bandwidth requirements when designing Voice over IP (VoIP) networks. Identify  more...

Oracle Workflow 11i10 Curriculum The Oracle Workflow 11i10 Curriculum includes the following courses: Oracle Workflow 11i10: Components & Planning Workflow Processes Oracle Workflow 11i10: Developing Processes Oracle Workflow 11i10: Interacting with Processes & Notifications Oracle Workflow 11i10: Business Event System & Subscriptions Oracle Workflow 11i10: Communications & Function Activities Oracle Workflow  more...

SCO SVR 5 --Part 2 Network Administration ...ctions of the Modem and Dialup Systems managers in serial communications. Create an outgoing Point-to-Point Protocol (PPP) connection. Create an incoming Point-to-Point Protocol (PPP) connection. Configure a Dynamic Host Control Protocol (DHCP) server. Identify the features of the DNS Manager. Identify the features of routing in UnixWare 7. Identify the methods for configuring routes in  more...

IBM AIX--Part 2 Network Administration ... Protocol (SLIP). Identify the features of Unix-to-Unix Communications Protocol (UUCP). Identify the features of File Transfer Protocol (FTP). Identify the Basic Network Utilities (BNU) options. C ontent Emphasis Conceptual A udience The Audience Profiles associated with this Course are aimed at an end user and the other covering all the UNIX implementation tracks aimed at  more...

BizTalk Server 2000 Curriculum ...perations, identifying the main challenges of EAI and B2B communications. This curriculum covers creating maps using BizTalk Mapper, creating objects in and managing BizTalk Messaging Manager, and the submission of documents to BizTalk Server. Additionally, it covers the tracking of interchanges and business documents using BizTalk Document Tracking. This curriculum consists of five Skill  more...

BizTalk Server 2000 Part 1 Intro to BizTalk Server 2000 ...perations, identifying the main challenges of EAI and B2B communications. BizTalk is contextualized in terms of a solution to these various challenges. This course covers the BizTalk administration model and its tools and services. It also covers the installation requirements for BizTalk and the various installation options. Learn To • Match the challenges of Enterprise Application  more...

Organizational Skills Managing Information ...evelop effective verbal, written, and electronic outgoing communications. Audience Managers and employees who want to learn to manage their incoming and outgoing information. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...

Creativity Innovation Thinking Creatively In Creativity and Innovation: Thinking Creatively, you will learn to meet the demands of creative thinking in the workplace. This program will help you develop your creative thinking skills and allow you to practice using the creative thinking process. Learn To Identify the stages of the creative process. Recognize techniques that will  more...

Windows 2000 Implementing Security Part 5 ... • To match methods for verifying IPSec communications with their descriptions. • To identify features of Internet Authentication Service (IAS). • To sequence the stages to install Internet Authentication Service (IAS). • To identify features of Remote Authentication Dial-In User  more...

Windows 2000 Implementing Security Part 5 ... • To match methods for verifying IPSec communications with their descriptions. • To identify features of Internet Authentication Service (IAS). • To sequence the stages to install Internet Authentication Service (IAS). • To identify features of Remote Authentication Dial-In User  more...

Understanding Wireless Sol Part 1 Wireless Fund WPANs ... To identify developments in the history of wireless communications. To identify applications of wireless technology. To identify the principal Wireless Personal Area Networks (WPAN) technologies. To identify features of Radio Frequency Identification (RFID). To identify features  more...

Understanding Wireless Sol Part 3 WWANs Wireless Security ... Identify ways in which Global System for Mobile Communications (GSM) technology contributed to the worldwide deployment of Second Generation (2G) networks. Identify features of Second Generation (2G) technology. Identify features of Web phones. Identify features of 2.5 Generation (2.5G) technology.  more...

Interpersonal Communication Listening Skills Interpersonal Communication: Listening Skills teaches you how to develop the skills you need to be a critical listener and how to respond appropriately to speakers. In this program, you will have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace.  more...

Interpersonal Communication Effective Communication Interpersonal Communication: Effective Communication will help you develop the skills needed to communicate a message effectively by identifying the receiver, choosing a proper channel, and responding to feedback. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication.  more...

Interpersonal Communication Telephone Skills Interpersonal Communication: Telephone Skills will help you develop the skills needed to project a positive image on the telephone, properly address callers, and establish good rapport. You will be provided with opportunities to incorporate positive personal attributes into telephone interactions, employ strategies to control a conversation, and effectively handle situations with difficult  more...

Advanced Interpersonal Communication Building Relationships Advanced Interpersonal Communication: Building Relationships offers the student guidelines for asking and answering questions, using nonverbal communication and power, and giving feedback when building relationships. The program also describes the various communication styles and offers techniques to use when communicating with them. Learn To Interact with an  more...

Advanced Interpersonal Communication Communicating with Co-Workers Advanced Interpersonal Communication: Communicating with Co-Workers offers the student suggestions for communicating with individuals who hold various roles in an organization, such as peers, supervisors, subordinates, and customers/vendors. This program also offers guidelines for promoting ideas and handling human resource issues, such as negotiating raises and dismissing subordinates. Learn  more...

Advanced Interpersonal Communication Comm to Build a Positive Culture Advanced Interpersonal Communication: Communicating to Build a Positive Culture gives the student an overview of the dimensions of organizational culture and how communication perpetuates an organization's culture. This program also defines what a cultural network is and offers guidelines for using the cultural network to your advantage. Steps for empowering employees are also offered in this  more...

Listening Skills The Fundamentals of Listening This course highlights general benefits and misconceptions about listening as a means of introducing the concept of listening. It also teaches the learner how to interpret messages and identifies three common types of listening. It provides a step-by-step process on how to become a critical listener and explains the benefits of providing feedback to speakers. It details how to provide feedback by  more...

Listening Skills Listening Challenges This course's aim is to help the learner overcome listening problems and enable him or her to communicate more effectively. It identifies barriers to listening and provides useful guidelines for improving the learner's listening skills. This course concentrates on how to interpret, use, and improve body language as a form of communication. Finally, it identifies common listening styles so the  more...

Implementing Wireless LANs Part 1 Concepts Technologies ... To identify guidelines from the Federal Communications Commission (FCC) for Radio Frequency (RF) exposure. To identify features of wireless LAN (WLAN) access points (APs). To identify features of wireless client adapters. To match antenna types with their features. To  more...

Human Resource Law Understanding Privacy Rights ... policies regarding searches, seizures, monitoring, and e-communications. You will also learn how, as an employer, you can protect employees' rights, how to conduct lawful e-communications, and how to minimize your organization's liability. Learn To Match privacy laws with their definitions. Apply privacy protection steps in the  more...

Conducting Meetings Effective Meeting Communication ... Understand and interpret others' nonverbal communications. Audience Managers and employees who want to improve their ability to communicate effectively during meetings. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4  more...

Managing the Expert Developing a Successful Environment Managing the Expert: Developing a Successful Environment explains management strategies, incentive programs, and the challenges of maximizing experts' creative potential. It identifies the processes for designing and implementing expert-appropriate incentive programs, managing renegade creativity, and managing barriers to expert creativity. Learn To Provide  more...

Organizational Crisis Mgmt Anticipating Planning for Crises ... means of planning, essential templates, and planning for communications. Learn To To define organizational crisis. To identify types of crisis situations. To identify the phases of a typical crisis. To forecast risks. To identify key elements of a  more...

Organizational Crisis Mgmt Resolving Crises in Organizations ...derlines the vital importance of effective and controlled communications. Guidelines are presented on handling calls, controlling the communication flow, messages and audiences, and communicating in the crisis aftermath. The course looks at communication with non-media stakeholders, giving particular attention to employees. The final section covers communication with the media, providing clear  more...

Project Management Project Communications Management ...Communications Management, you will learn how to plan project communications, taking into account the various communication flows found in project environments and the influence that personal perceptions have on communication. You will also learn about the importance of distributing information to project stakeholders, as well as how to report project performance by using a variety of tools and  more...

Team Conflict Working in Diversified Teams ... will meet with Drew Canfield, Sales Director for the Telecommunications Division, Carla Jackson, the division's Trade Show Coordinator, and Greg Baldwin, the division's Marketing Communications Director. You are joining the team as the Public Relations Director. You are meeting to discuss how to market Icon's new Web TVXD (Web Television Exploration Device) in the upcoming Regional Consumer  more...

Oracle8 Network Administration Net8 Configuration and Troubleshooting ...of using MTS. Sequence the steps by which a user process communications with a dispatcher in the MTS. Sequence the steps by which the dispatcher interacts with the shared servers to process a user request in the MTS. Match the MTS configuration parameters with their functions. Match the data dictionary views used to verify MTS setup with their contents. Sequence the steps involved in the  more...

IBM DB2 Universal Database V6 1--Administration ...truct a schema using the CREATE SCHEMA statement. Change communications parameters using the UPDATE DATABASE MANAGER CONFIGURATION command. Unit 2: Maintenance of an Existing Database Duration: 3 - 4 Hour(s) Match Control Center tools with their functions. Create a scheduled script using the Script Center. Identify which type of logging is required for a given recovery situation.  more...

IBM DB2 Universal Database V6 1--Administration ...truct a schema using the CREATE SCHEMA statement. Change communications parameters using the UPDATE DATABASE MANAGER CONFIGURATION command. Unit 2: Maintenance of an Existing Database Duration: 3 - 4 Hour(s) Match Control Center tools with their functions. Create a scheduled script using the Script Center. Identify which type of logging is required for a given recovery situation.  more...

Advanced Interpersonal Communication Series The Advanced Interpersonal Communication Series includes the following courses: Advanced Interpersonal Communication: Building Relationships Advanced Interpersonal Communication: Communicating with Co-Workers Advanced Interpersonal Communication: Communicating to Build a Positive Culture To review individual course descriptions, please return to the previous page and select the desired  more...

CIW Site Designer Curriculum ...tion Developers. Additionally, Web authors, marketing and communications professionals, PR professionals, Webmasters, graphic designers, technical writers, and library scientists. Learners will have completed either the CIW Foundations certification or the i-Net+ certification. Both of these provide a foundational knowledge about Internet networking, servers and clients, design and development,  more...

CIW Site Designer Part 1 Web Design Concepts Site Development ...tion Developers. Additionally, Web authors, marketing and communications professionals, PR professionals, Webmasters, graphic designers, technical writers, and library scientists. Learners will have completed either the CIW Foundations certification or the i-Net+ certification. Both of these provide a foundational knowledge about Internet networking, servers and clients, design and development,  more...

CIW Site Designer Part 2 Basic Web Technologies ...Users, Application Developers, Web authors, marketing and communications professionals, PR professionals, Webmasters, graphic designers, technical writers, and library scientists. Learners will have completed either the CIW Foundations certification or the i-Net+ certification. Both of these provide a foundational knowledge about Internet networking, servers and clients, design and development,  more...

CIW Site Designer Part 3 Using FrontPage Dreamweaver HomeSite ...Users, Application Developers, Web authors, marketing and communications professionals, PR professionals, Webmasters, graphic designers, technical writers, and library scientists. Learners will have completed either the CIW Foundations certification or the i-Net+ certification. Both of these provide a foundational knowledge about Internet networking, servers and clients, design and development,  more...

CIW Site Designer Part 4 Using Paint Shop Pro Flash JavaScript DHTML ...Users, Application Developers, Web authors, Marketing and Communications Professionals, PR Professionals, Webmasters, Graphic Designers, Technical Writers, and Library Scientists. Students will have completed either the CIW Foundations certification or the i-Net+ certification. Both of these certifications provide a foundational knowledge about Internet networking, servers and clients, design  more...

CIW Site Designer Part 5 Advanced Web Tech Web Site Publishing ...Users, Application Developers, Web authors, Marketing and Communications Professionals, PR Professionals, Webmasters, Graphic Designers, Technical Writers, and Library Scientists. Students will have completed either the CIW Foundations certification or the i-Net+ certification. Both of these certifications provide a foundational knowledge about Internet networking, servers and clients, design  more...

Project Management PMBOK Third Edition Aligned Series The Project Management (PMBOK Third Edition Aligned) Series includes the following courses: Project Management: Project Management Framework Project Management: Project Management Processes Project Management: Project Integration Management Project Management: Project Scope Management Project Management: Project Time Management Project Management: Project Cost Management  more...

Advanced Business Communication Series The Advanced Business Communication Series includes the following courses: Advanced Business Communication: Guidelines for Effective Communication Advanced Business Communication: Business Writing for Results Advanced Business Communication: Enhancing the Communication Message To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Interpersonal Communication Series The Interpersonal Communication Series includes the following courses: Interpersonal Communication: Telephone Skills Interpersonal Communication: Effective Communication Interpersonal Communication: Listening Skills To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Listening Skills Series The Listening Skills Series includes the following courses: Listening Skills: The Fundamentals of Listening Listening Skills: Listening Challenges To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

WebSphere MQ Essentials Introduction ...urse explains how WebSphere MQ can be used as part of the communications infrastructure to connect application environments such as Lotus Notes, the Web, enterprise transaction systems, and data base systems. Learn To To identify key features of WebSphere MQ. To match program-to-program communication styles with their descriptions.  more...

WebSphere MQ Essentials Introduction ...urse explains how WebSphere MQ can be used as part of the communications infrastructure to connect application environments such as Lotus Notes, the Web, enterprise transaction systems, and data base systems. Learn To To identify key features of WebSphere MQ. To match program-to-program communication styles with their descriptions.  more...

CCNT Basic Data Communications v6 0 Part 1 ...minals. Learn To: Identify features of data communications. Identify features of analog and digital transmission. Identify features of data terminal equipment (DTE)-to-DTE communication. Identify features of transmission service providers. Identify characteristics of transmission modes. Identify features of circuit types. Audience: Candidates for this exam  more...

CCNT Basic Data Communications v6 0 Part 2 ...: Candidates for this exam work in the data and telecommunications industries. Their typical job titles include: Network Administrators, Network Engineers, Database Administrators, Telecommunications Technicians, Help Desk/Supports, IT/Data Product Managers, and Data/Internet/Telecommunications Sales Personnel. Deployment: e-Learning Language Options: US English  more...

CCNT Basic Data Communications v6 0 Part 3 ...communications equipment and media. The LANs and Communications equipment section teaches about the Institute for Electrical and Electronic Engineering (IEEE), analog and digital communication, modulation, multiplexers, and the Synchronous Optical Networks (SONET) protocol. The Transmission Media section teaches about transmission media cables and wireless transmission media. Learn To:  more...

Complete CCNT v6 0 Curriculum ....0 Curriculum includes the following: CCNT Basic Telecommunications v6.0: Part 1 CCNT Basic Telecommunications v6.0: Part 2 CCNT Basic Data Communications v6.0: Part 1 CCNT Basic Data Communications v6.0: Part 2 CCNT Basic Data Communications v6.0: Part 3 CCNT Local Area Networks v6.0: Part 1 CCNT Local Area Networks v6.0: Part 2 CCNT Local Area Networks v6.0: Part 3 CCNT  more...

IMS Essentials Curriculum ... with an IMS system, whether Database (DB), Database/Data Communications (DB/DC), or Database Control Subsystem (DBCTL). Learners should be able to describe the fundamentals of data processing, including the function of operating systems, access methods and Job Control Language (JCL). These skills can be obtained from on-the-job experience. Deployment Options e-Learning Accreditation  more...

IMS Essentials Part 1 IMS Database Manager ... with an IMS system, whether Database (DB), Database/Data Communications (DB/DC), or Database Control Subsystem (DBCTL). Learners should be able to describe the fundamentals of data processing, including the function of operating systems, access methods and Job Control Language (JCL). These skills can be obtained from on-the-job experience. Deployment Options e-Learning  more...

IMS Essentials Part 2 IMS Transaction Manager ... To identify features and functions of Data Communications Control (DCCTL) To identify the key aspects of Intersystem Communication (ISC) message routing. Audience The primary audience includes users who want a basic understanding of the IMS Database (IMS DB) and IMS Transaction Manager (IMS TM) products. Additionally, data processing individuals  more...

IMS Essentials Part 3 DEDBs Advanced IMS Systems DB2 ... with an IMS system, whether Database (DB), Database/Data Communications (DB/DC), or Database Control Subsystem (DBCTL). Learners should be able to describe the fundamentals of data processing, including the function of operating systems, access methods and Job Control Language (JCL). These skills can be obtained from on-the-job experience. Deployment Options e-Learning  more...

E-Business Part 6 Working with Employees ... a Identify the guidelines for an effective employee communications policy. a Identify guidelines relating to employee privacy in the workplace. a Identify features of an intranet that facilitate the exchange of information within an organization. a Identify the benefits of an intranet for organizational decision-making. a Identify the benefits of an  more...

Business Etiquette Communicating in Today s Workplace ... the student an overview of how to use etiquette in daily communications and practice etiquette in meetings. The program details how to introduce people and become a good conversationalist. In addition, the program teaches the learner how to apply courtesy in telephone, e-mail, and written communications. Learn To Given a set of guidelines, introduce someone correctly. Identify  more...

Advanced Business Comm Guidelines for Effective Comm In the Advanced Business Communication: Guidelines for Effective Communication, you will be introduced to the world of business communication in general and to areas that are fundamental to effective business communication today. You will learn about typical barriers to effective communication and guidelines for overcoming them. You will also learn about steps in the communication process, uses of  more...

Advanced Business Comm Business Writing for Results In the Advanced Business Communication: Business Writing for Results course, students will learn about writing reports, proposals, and case reports with the audience in mind. Students will cover how to effectively use visual support, including tables, graphs, drawings, and diagrams. In addition, students will learn about planning, preparing, and delivering business presentations and speeches.  more...

Advanced Business Comm Enhancing the Comm Message ...Communications: Effective Business Communication course focuses on effective messages in letters and memos, intercultural communication, and communication with the media, and crisis communication. Students will cover the guidelines for writing effective messages. Students will learn about effective intercultural communication, how to deal with cultural diversity, communicating through the  more...

Negotiating Advanced Negotiation Tactics ...arcus D'Angelo, Appleton's Computer Network Manager. As a Communications Consultant at Icon's Computing Hardware and Software Division, you have been working with Janet and Marcus on Appleton's purchase of one of Icon's video-conferencing systems. Paul White, one of Icon's Computer Systems Analysts, has worked with you on this sale from the beginning, and he is assisting you in this  more...

The Six Sigma Change Agent ...urse will introduce you to the components of a successful communications strategy. Many organizations, and often even Six Sigma team members, are resistant to change. That's why this course offers you an introduction to the forms resistance to change takes at both the organizational and team levels. You'll also explore ways of overcoming resistance to change and of building a change-friendly  more...

Advanced Business Communication - Effective Business Communication ...Communications: Effective Business Communication course focuses on effective messages in letters and memos, intercultural communication, and communication with the media, and crisis communication. Students will cover the guidelines for writing effective messages. Students will learn about effective intercultural communication, how to deal with cultural diversity, communicating through the  more...

OSHA 30 Hour Construction Outreach Training - Online The OSHA 30 Hour training is part of OSHA's Outreach Program to train workers in the basics of occupational safety and health. In this course, students will be introduced to the basic safe practices of identifying, reducing, eliminating and reporting hazards commonly found on a construction work site. New to the OSHA 30 Hour program is the 2010 addition of "Introduction to OSHA". This is a  more...

Hazard Communication ...Communications Standard is outlined by OSHA under 29 CFR 1910. 1200. This OSHA Standard, more commonly known as HAZCOM, provides information to workers and employers about various chemical hazards that exist in the workplace, and what protective measures they can take in order to prevent the adverse effects of such hazards. This self-paced, online course gives you a basic understanding of  more...

HAZWOPER 40 Hour Initial Training The 40-Hour HAZWOPER course is specifically designed for workers who are involved in clean-up operations, voluntary clean-up operations, emergency response operations, and storage, disposal, or treatment of hazardous substances or uncontrolled hazardous waste sites. The HAZWOPER course covers topics included in 29 CFR 1910 120. Topics discussed include protection against hazardous chemicals,  more...

Business Communications Communication is the exchange of thoughts or information using speech, signals, writing or behaviour. The Business Communications title is a series of ready to deliver courses that introduce how such exchanges take place in a business environment  more...

Negotiation Skills You negotiate and persuade every day, just by living and working with people. Preparation, confidence and persuasion are skills that will help you to obtain as much as is reasonably possible. In this course you will learn how you can be more influential and persuasive when you negotiate, without resorting to bullying, manipulation or misuse of authority. This course provides in depth training in  more...