From Serebra Learning Corporation
Face to Face Communications : Face to Face Role Play 


Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course gives you the opportunity to practise and explore your listening, questioning and non-verbal communication skills in a comprehensive and entertaining simulation
Developing excellent communication skills requires investment, but the
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Project Management Professional Time Management II 


Project
Management:
Time Management II, is the fourth of eleven courses in this curriculum. After the completion of this course you will be able to determine the appropriate project activities to crash, determine the appropriate project activities to fast track and identify the implications of resource leveling. The Prime-Project Management Professional curriculum introduces advanced level project
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The Art of Global Communication 
Considering that communication is something you do every day, how many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the
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Sales Telephone Communications 


Communicating &
Managing:
Telephone Communication, is the fifth of sixteen courses in this curriculum. After the completion of this course you will be able to identify barriers to communication, identify techniques to overcome the limitations to communicating by telephone and implement guidelines for good telephone communication. The
PrimeSales curriculum engages sales professionals in a top-down
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Sales Written Communications 


Communicating &
Managing:
Written Communication, is the seventh of sixteen courses in this curriculum. Writing a good sales proposal helps to convince the buyer of the
Seller's merits and of the benefits of buying from him or her. Written
Communications highlights the reasons for and benefits of writing a sales proposal. sellers become familiar with the twelve components that constitute a good
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Telecommunications Industry Overview Version 1 
...communications industry stands as one of the most essential elements of the business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of rapidly developing
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Information Technology IT Industry Overview Version 1 
...communications technologies run in the trillions of dollars, this giant industry continues to struggle through fluctuating markets and must concentrate on continuous improvement to survive. Most agree that the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar in order to justify IT spending. Rather than ad hoc
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Building Dynamic Teams Thrive on Teamwork 
This course describes techniques that will enable teams to streamline communications and improve overall performance. Professionals who want to work more effectively with others to achieve shared goals.
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Performance Reporting and Stakeholder Management 
...f the project--project managers need to understand what a communications model is, and how it helps promote success and resolve differences. They need to plan out a strategy to ensure that needed information is gathered and produced efficiently. Finally, the project manager is responsible for distributing information to all stakeholders--internal and external--concerning all project management
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Project Management Executing a Project 


Project
Management:
Executing a
Project, is the sixth of eight courses in this curriculum. After the completion of this course you will be able to identify the four goals of a project start-up meeting, identify the five guidelines of effective team leadership and provide balanced project communications. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful
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Project Management Professional Scope Management 


Project
Management:
Scope Management, is the second of eleven courses in this curriculum. After the completion of this course you will be able to identify sources of scope creep, identify the steps in controlling scope creep and identify the steps in scope verification. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques within the areas
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Project Management Professional Time Management I 


Project
Management:
Time Management I, is the third of eleven courses in this curriculum. After the completion of this course you will be able to calculate the critical path, calculate float and identify essential network concepts. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques within the areas of organization, resource management,
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Project Management Professional Cost Management 


Project
Management:
Cost Management, is the fifth of eleven courses in this curriculum. After the completion of this course you will be able to calculate a cost performance index, calculate a schedule performance index and calculate your estimate at completion using three different methods . The Prime-Project Management Professional curriculum introduces advanced level project coordination
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Project Management Professional Communications Management 


...Communications
Management, is the eighth of eleven courses in this curriculum. After the completion of this course you will be able to identify the six evaluation criteria for a project communication system, identify five situations where exception reporting is required and measure the performance of a project using earned value analysis. The Prime-Project Management Professional curriculum
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Project Management Professional Risk Management 


Project
Management:
Risk Management, is the ninth of eleven courses in this curriculum. After the completion of this course you will be able to identify the four responses to risk, identify methods of prioritizing risks and calculate the expected monetary value for different decisions. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques
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A Process for Business Writing The POWER Writing Process 
This course contextualizes all that follows. It outlines the typical concerns of business document readers and introduces the five stage process for creating reader-based documents. Professionals who want to enhance their written business communications by effectively addressing audience needs.
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Developing Fundamental Critical Thinking Skills 
You may not need an
MBA to succeed in the corporate arena, but regardless of position or industry, you do need to be able to analyze, reason, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing
Fundamental more...
The Impact of Culture on Communication 
Everything you say is influenced by culture. You operate with a set of invisible beliefs, values, and assumptions that become apparent to other people in the way you behave. Culture is important to the way you communicate, even though it is often hidden. Understanding more about culture can be a real bonus when working as part of any global organization. Showing your customers and coworkers in
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Improving Your Cross-cultural Communications 
...here are things you can do to improve your cross-cultural communications and ensure that your clients or coworkers across the world become your greatest allies. In this course, you'll find out how to build rapport, appeal to receivers' motivations, and consider the importance of rank and respect in global communication. Cross-cultural communication is often boosted by global e-communication
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Cross-cultural Communications Simulation 
You're the newly hired general manager of the
Springfield Strikers, a women's professional soccer team. The team had a mediocre record over the past season and did not draw as many fans as the more successful teams in the league. Now it's the off-season, and your job is to make changes to improve the team's on-field performance without going over budget. First, you'll meet with
Maria Adalberto,
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The Process of Interpersonal Communications 
It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of
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The Mentoring Manager 
Looking for ways to enhance your managing skills? In this course, you'll acquire expertise as a mentor that will benefit your employees, your organization, and your own career. You'll examine how mentoring differs from managing, and you'll brush up on essential communication skills. Finally, you'll learn to use mentoring to improve on team organization, dynamics, and performance. Managers,
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Communicating Successfully Speak Without Talking 
This course uses examples to demonstrate how body language can affect the meaning of the message being communicated. Non verbal signals are introduced to improve the participant's managerial communications skills. All levels of professionals who supervise the performance of other staff members.
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Strategic Approaches to Labor Relations HRCI SPHR 
HR professionals develop organizational strategies to secure and develop a company's successful and profitable operations. The employee plays a central role in such operations. As such it has become essential for HR professionals to constantly be on the lookout for strategies that allow them to develop a good working relationship between the employee and employer. This course covers strategies
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Using Effective Business Communication 
Someone walks into your office and tells you that the ten important packages you couriered have safely arrived in
Albany,
New York. Unfortunately, they were supposed to go to Albany,
Georgia. This is an announcement no one wants to hear. This course is designed to help you use effective business communication as an effective administrative support professional. Learn about etiquette in the
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The Six Sigma Change Agent 
...urse will introduce you to the components of a successful communications strategy. Many organizations, and often even
Six Sigma team members, are resistant to change. That's why this course offers you an introduction to the forms resistance to change takes at both the organizational and team levels. You'll also explore ways of overcoming resistance to change and of building a change-friendly
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Supply Chain Management 
At what level are your suppliers performing? Are the relationships with your suppliers benefiting the organization? A quality-centered relationship with a supplier can play a vital role in the success of organizations, providing a competitive advantage in today's aggressive global marketplace. Without sound performance measurement and communication strategies, the relationship between you and your
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Code of Conduct - The Work Place 
This course enables you to identify guidelines for working in a secure and healthy environment and to recognize the importance of clear boundaries and effective communication both internal and external to the company. Compliance areas covered include discrimination and harassment,
EEO, violence, safety and health, environmental safety, political activities, quality communications, and crisis
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E-mail and Internet Use 
E-mail and
Internet technologies are rapid communication and information tools that spell success for any person or business that knows how to take advantage of them. However, there are dangers in the use of this advanced technology. This course outlines the pitfalls involved in using e-mail and accessing the Internet through a company's network, and the policies that are often implemented to
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Attorney-Client Privilege 
...course covers the attorney-client privilege that protects communications between attorneys and their clients and ensures their confidentiality. Many corporate businesspeople are not sure of their rights under the attorney-client privilege, and as such risk destroying the privilege and losing their rights. This course defines attorney-client responsibilities and examines how the privilege
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Webmaster Essentials 
WebMaster is a title given to an individual responsible for maintaining a web site and responding to queries about it. In this course, the student will learn how to create a web site. The student will choose communications connections and server platforms for the web site development. The student will then use
HTML and
CGI to develop simple and complex web sites. This course is designed for
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Design Concepts for Web Sites 
To describe, explain, and equip students to use the basic techniques of web site design and development
Web authors, webmasters, marketing and communications professionals, PR professionals, graphic designers, desktop designers, technical writers, and library scientists
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Advanced HTML Design Elements 
To describe, and equip students to use, advanced
HTML elements such as complex tables, frames and framesets, metadata and the
META tag, and style sheets
Web authors, webmasters, marketing and communications professionals, PR professionals, graphic designers, desktop designers, technical writers, and library scientists
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Advanced Technology Concepts for Web Designers 
To introduce users to the incorporation of
JavaScript and other technologies such as
DHTML, cookies and plug-ins in web sites, and to web site publishing, web site maintenance, and database integration
Web authors, webmasters, marketing and communications professionals, PR professionals, graphic designers, desktop designers, technical writers, and library scientists
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HIPAA Evaluating the Impact of the Privacy Rule 
...ts--including electronic transfers, documents, and spoken communications. Managers and staff will need to use new forms to track the way they use and disclose confidential information, and they'll need to implement changes at the workplace. This course helps employers evaluate the impact of
HIPAA privacy requirements upon their organizations. It teaches them which practices they will need to
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OOAD Unified Modeling Language UML 2 0 
...rams. Behavioral diagrams include the
Use Case,
Sequence,
Communications,
Interaction Overview,
Timing,
Activity, and
State Machine diagrams. Further, the course covers requirements modeling. Additionally, the course covers the use case approach, modeling of actors, use cases, and use case relationships. It also covers use case narrative and actor/system workflow scenarios. The target audience
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OS 390 eNetwork Server 
This course provides an introduction to the capabilities and business uses of the
IBM OS/390 eNetwork
Server. It covers platform and protocol support, and a system-wide view of the function of a communications server in business. This course is written to OS/390 2.x. This course is designed as an introductory course for managers, system administrators, and programmers.
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IMS DC Programming I 
This course teaches new
IMS/DC developers to maintain existing systems, or develop new IMS/DC systems. The major components of the
IMS Data Communications environment, as well as retrieving input messages and sending output messages in an IMS/DC environment, are covered. Other areas of interest include the differences between conversational and non-conversational processing, using the
Scratch Pad more...
Large Systems Overview II 


This course continues with the basics learned in
Large Systems Overview I, and expands to further explain the world of large
IBM and compatible computer systems. It covers such areas of interest as data communications and networks, client/server architecture, and the
Internet and intranets. Anyone interested in data processing basics.
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RF Fundamentals 
This module discusses the properties of radio frequency (RF) radiation and how its behavior can affect the performance of a wireless
LAN. We introduce the uses and properties of antennas and explain the mathematical relationships that exist in RF circuits and why they are important, as well as how to perform the necessary RF math calculations.
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Physical Layers 
In this module, we discuss some of the media access control (
MAC) and
Physical Layer characteristics of wireless
LANs that are common to all wireless
LAN products, regardless of the manufacturer. We also explain the difference between
Ethernet and wireless LAN frames and how wireless LANs avoid collisions.
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Beyond 3G B3G 
To describe
B3G technologies
Technical professionals; IT and business managers who need to learn about emerging broadband wireless technologies; students studying or researching broadband wireless communications and technologies
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4G Communication Systems 
To explain the elements of 4G communication systems
Technical professionals; IT and business managers who need to learn about emerging broadband wireless technologies; students studying or researching broadband wireless communications and technologies
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4G Implementations 
To outline 4G wireless networks and applications
Technical professionals; IT and business managers who need to learn about emerging broadband wireless technologies; students studying or researching broadband wireless communications and technologies
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Non-Cellular Wireless Technology 
To explain non-cellular wireless technology
Technical professionals; IT and business managers who need to learn about emerging broadband wireless technologies; students studying or researching broadband wireless communications and technologies
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Getting Started with Wireless Home Networking 
To explain network concepts and components and to demonstrate the installation and configuration of a wireless local area network adapter, wireless mini
PCI card, and wireless base station
End users; anyone interested in setting up a wireless home network
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Wireless LAN Technologies 
To introduce wireless
LAN technologies
Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students investigating or researching wireless communications and related technologies
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Getting Started with Wireless Networking 
To explain network concepts and components and to demonstrate the installation and configuration of a wireless PC card, wireless mini
PCI card, and access point
End users; anyone interested in setting up a wireless network for a home or small business
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Security and the Wireless Environment 
To describe security in the wireless environment
Technical and security professionals; IT and business managers who need to learn about information security for current and emerging wireless technologies; students studying or researching wireless communications and technologies
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Securing WLANs 
To explain how to secure
WLANs Technical and security professionals; IT and business managers who need to learn about information security for current and emerging wireless technologies; students studying or researching wireless communications and technologies
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Securing Future Wireless Networks 
To explain how to secure future wireless networks
Technical and security professionals; IT and business managers who need to learn about information security for current and emerging wireless technologies; students studying or researching wireless communications and technologies
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Wireless Communication Basics 
To discuss the development and functionality of wireless communication
Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies
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1G and 2G Communication Systems 
To discuss the history, development, and functionality of
GSM,
IS-136, and
IS-95 telecommunications technology
Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies
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3G Communication Systems 
To describe and discuss various third-generation telecommunications technologies, including
W-CDMA,
EDGE, and cdma2000 Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies
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2 5G Communication Systems 
To discuss the history, development, and functionality of
GPRS,
HSCSD, and 2.5G CDMA telecommunications technologies
Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies
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Bluetooth and HomeRF 
To describe and discuss the major issues surrounding
Bluetooth and
HomeRF technology, their respective architectures, functionalities, and application environments
Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies
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Alternative Access Methods in a Wireless Environment 
To discuss the history, development and functionality of fixed wireless-access, satellite, and trunked-radio technologies
Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies
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Networking Basics 
This course teaches the student basic networking concepts and skills. It also provides an understanding of data communication standards. Further, it helps the student understand networking terminology and technologies. It also provides an overview of how data is transferred in a real-world network environment. This course is designed for technical managers, help desk/support personnel and
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LAN Fundamentals 
This course provides students with an introduction to the concepts, components, and various architectures of
LAN technologies. It also helps the student understand the fundamentals of network management and LAN security. This course is designed for technical managers, help desk/support personnel and professionals who require an understanding of data communications and networking.
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WAN Fundamentals 
This course explains the emerging
WAN internetworking technologies. It also covers the basics of data communication, digital data services. This course is designed for technical managers, help desk/support personnel and professionals who require an understanding of WAN,
MAN, internetworking, digital data services, and advanced data communications.
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Convergence of Communications 
This
WestNet e-Learning module discusses how wide area network (
WAN) technologies support and help implement converged communications, voice, video, and data all transported over the same physical network topologies. We will also investigate components key to integrating puclic swiched telephone network (
PSTN) and data communications.
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WAN Components 
Upon completion of this
WestNet e-Learning module, you will understand the basic concepts and components used to move information from source to destination across a telecommunications network.
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Mobile IP 
To identify the critical components of
Mobile IP and recognize how the protocol operates
Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students investigating or researching wireless communications and related technologies
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IP Mobility 
To differentiate between macromobility and micromobility protocols and between various micromobility protocols such as
HAWAII and cellular IP Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students investigating or researching wireless communications and related technologies
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