Online Communications eLearning - Training Resources

Introduction to Technical Writing for Industry ... day. Each lesson focuses on a specific area of technical communications and you will receive information, resources, questions and assignments geared towards the specific area. You can email any questions, thoughts, or concerns you may have at any time. After your writing assignment has been completed and submitted, it will be reviewed and returned with comments. The course is designed to  more...

Brilliant Business Writing and Communication ...so understanding the relationship between writing, spoken communications, and overall business relations. Practical lessons draw from real-world business situations that professionals face every day, and a special section on e-mail communication addresses the challenges of using this new medium. The course is written in a lively, down-to-earth style that`s focused explicitly on the most common  more...

How to Build And Maintain Rapport With Your Clients ...h child, rapport skills are the foundation for successful communications. As we think of rapport being a degree of harmony that we have with someone, it takes on powerful dimensions in developing relationships. And when a person is responsive to you and your intentions, it could be related to your rapport skills. And whom do we respond to most favorably? People who are like us --- in ideas,  more...

21st Century Professional Networking ... networking methodologies and practices in today`s global communications environment. Participants will network with each other utilizing practices and prescriptions for networking success. From grass roots communications to technology based networking, this course will examine the catalysts to successful networking practices. Participants will network via e-mail, discussion threads, online  more...

Write for Business-Proofreader`s Guide-eBook The Proofreader`s Guide is a handy, quick reference guide containing all the information you need to accurately proofread your documents. The Proofreader`s Guide is a handy, quick reference guide containing all the information you need to accurately proofread your documents. This easy-to-search eBook covers punctuation, capitalization, spelling, usage, grammar, and more. The concise explanations,  more...

Technical Communication Industry Certificate - Mastery Level ...eliverables that are geared exclusively towards technical communications. This course provides resources and information that will enable you to advance your skill set to a mastery level. We invite both experienced and novice technical communicators to enhance your skill set and become familiar with the concepts presented in this comprehensive program. After completing all nine modules, you  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Instructor-Led ...er the gym is back on its feet, and develop an Integrated Communications Plan to help grow the gym`s business by reaching out to new customers. Combined, the work you do in these assignments will help prepare you to do marketing for your own business. Feedback on your work will be provided in the form of automated expert solutions. You can also see feedback on your submissions from others in  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Self-Directed A Trump U Course- Offering the right products and services often isn`t enough: smart marketing is the key to revenue growth. Take this course to find out how to do terrific, affordable marketing on your own. You will learn how to do the kind of marketing that will unlock your business`s potential. And you will start creating the kind of message that truly resonates with your customers.Students may  more...

How To Master Communications ...tal to an organization`s effectiveness. The How to Master Communications bundle builds on the basics of effective communication and shows how to apply sound communication skills to a variety of interpersonal and leadership situations, such as intervening in conflict and providing feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this  more...

ESL for Business - Letters and Memos ... Business courses which target different kinds of written communications that you use everyday: e-mail, letters and memos, and those special documents particular to your job. You can take all the courses in the series or only those that fit your needs. What Makes This Course Unique? You might say, "what's different about this course from other ESL courses you can take online?" Unlike "one size  more...

ESL for Business - Special Documents ... Business courses which target different kinds of written communications that you use everyday: e-mail, letters and memos, and those special documents particular to your job. You can take all the courses in the series or only those that fit your needs. What Makes This Course Unique? You might say, "what's different about this course from other ESL courses you can take online?" Unlike "one size  more...

ESL for Business - E-mail Communication ... of written English? Welcome to ESL for Business - E-mail Communications. This is one of three ESL For Business courses which target different kinds of written communications that you use everyday: e-mail, letters and memos, and those special documents particular to your job. You can take all the courses in the series or only those that fit your needs. What Makes This Course Unique? You might  more...

Client/Server Development and Remote Data Access in Visual Basic ...e is broken up into three main sections: Database Access, Communications, and the Final Project. The first section teaches different methods of data access and manipulation by creating a standalone Visual Basic application that binds a MS Access database. The second section introduces the student to communicating over the Internet with TCP/IP by creating simple server and client Visual Basic  more...

Build a Powerful Marketing Strategy--Instructor-Led ...ased. You could try increasing them even further through communications. What if you decided to tell the teenagers that using the football would decrease the national statistics for high-school drop-out rates? The message is noble and potentially appealing to teenagers, but probably not enough to encourage them to spend their allowance on your product. Now, add another element to the equation:  more...

Build a Powerful Marketing Strategy--Self-Directed ...ased. You could try increasing them even further through communications. What if you decided to tell the teenagers that using the football would decrease the national statistics for high-school drop-out rates? The message is noble and potentially appealing to teenagers, but probably not enough to encourage them to spend their allowance on your product. Now, add another element to the equation:  more...

Build a Powerful Branding Strategy--Instructor-Led ...eloping visual and non-visual identifiers to developing a communications and PR message. At every step of the way, you will build a brand that supports exactly what you want your customers to think of when they hear your company name. After each assignment in this course, you will be able to compare your answers to those of an expert. Feedback on your work will be provided in the form of  more...

Build a Powerful Branding Strategy--Self-Directed ...eloping visual and non-visual identifiers to developing a communications and PR message. At every step of the way, you will build a brand that supports exactly what you want your customers to think of when they hear your company name. After each assignment in this course, you will be able to compare your answers to those of an expert. Feedback on your work will be provided in the form of  more...

Better Business Writing in One Week This practical course helps business professionals write with greater confidence and accuracy. Business letters, memos, e-mails, proposals...not everyone?s a writer, yet every businessperson is expected to write -- a scary prospect for professionals without formal writing training! Fear no more -- you?re only one week away from clearer, more confident writing. This unique course includes one  more...

Basics Of Smart International Procurement ... when buying domestically. Differences in cultures, laws, communications, currencies, and more have to be understood to support international procurement. And if you don?t have a good foundation, your international procurement efforts will have a higher probability of failing. But the good news is that the details of successful international procurement don?t have to be a mystery. The highly  more...

Basics of Organizational Communication ...Communications Communication is the most important determining factor for success in the business world. This course is a must for those wishing to become effective communicators. Content Includes such topics as a verbal and non-verbal communication, persuasion, conflict and anger, and listening. Your expert-led training is presented by Joe Tucker. Joe Tucker, a consultant/trainer for  more...

How To Master Business Management Course description -- Every employee and manager needs to know a number of basic business management principles and processes, regardless of his or her function or discipline. This bundle includes topics that will build an employee's mastery of several essential business processes and issues, including financial basics, contracts, and business communications. It includes something for everyone,  more...

A Day 4 - Chapters 14-18 ...000, including the alerter service, the Recovery Console, communications, and file protection. This section also explains networks and how to configure TCP/IP, share resources and drives in the different Windows operating systems, create paths, identify network components, and use the Internet. There are also sections on system maintenance, virus protection, and backups, as well as a complete  more...

Securing Wireless and Remote Communications in Windows Server 2003 To outline the considerations and procedures for securing wireless and remote commmunications  more...

Sales Communications Foundations ...l, you are a professional persuader. You must possess the communications skills to effectively instruct your prospective customers and help them discover the value of your offerings, and you must seduce them with the customer experience you offer. Every buying decision that has ever been made, or ever will be made, is an emotional decision rationalized with facts. Your communications skills are  more...

Sales Communications Essentials ... master how to craft and communicate your message. "Sales Communications Essentials" will help you cultivate the skills to successfully send your sales message. Think about it: sales professionals act as counselors by helping customers bring clarity to their wants and needs; act as persuaders, impressing customers with the value of offerings to fulfill their wants and needs; act as negotiators,  more...

Telesales Communications ...1876, the telephone has become the major person-to-person communications tool. It has taken a place of dominance in the sales industry. As a professional salesperson, it is vital that you have effective telesales techniques.As a communications medium, the telephone has a dampening effect on our interpersonal communications. This course will help compensate for this effect by introducing you to  more...

Recovering from Business Crises The crisis is contained and being effectively managed. Now it's time to move on. The first steps deal with communicating--to your employees and to the outside world. How and what you communicate can have significant repercussions. Miscommunication, or misleading communication, can actually lead to another kind of crisis. With the right intentions and actions, your communications can help to  more...

Industry Overview Information Technology ...communications technologies run in the trillions of dollars, this giant industry continues to struggle through fluctuating markets and must concentrate on continuous improvement to survive. Most agree that the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar in order to justify IT spending. Rather than ad hoc  more...

The Impact of Culture on Communication Everything you say is influenced by culture. You operate with a set of invisible beliefs, values, and assumptions that become apparent to other people in the way you behave. Culture is important to the way you communicate, even though it is often hidden.Understanding more about culture can be a real bonus when working as part of any global organization. Showing your customers and coworkers in  more...

The Art of Global Communication Considering that communication is something you do every day, how many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the  more...

Improving Your Cross-cultural Communications ...here are things you can do to improve your cross-cultural communications and ensure that your clients or coworkers across the world become your greatest allies.In this course, you'll find out how to build rapport, appeal to receivers' motivations, and consider the importance of rank and respect in global communication.Cross-cultural communication is often boosted by global e-communication  more...

Advanced Business Communication - Effective Business Communication ...Communications: Effective Business Communication course focuses on effective messages in letters and memos, intercultural communication, and communication with the media, and crisis communication. Students will cover the guidelines for writing effective messages. Students will learn about effective intercultural communication, how to deal with cultural diversity, communicating through the  more...

Performance Reporting and Stakeholder Management ...f the project--project managers need to understand what a communications model is, and how it helps promote success and resolve differences. They need to plan out a strategy to ensure that needed information is gathered and produced efficiently. Finally, the project manager is responsible for distributing information to all stakeholders--internal and external--concerning all project management  more...

Communications Planning and Information Distribution ...communications to manage day-to-day activities and ensure success of the project. Project managers need to understand the processes of Project Communications Management, and how those processes help promote success and resolve differences among project stakeholders. Project managers need to plan out a strategy to ensure that needed information is gathered and produced efficiently. Finally,  more...

Introducing Security Best Practices in VB NET Applications To determine best practices for securing the .NET Framework, identify how to secure communications for distributed applications, recognize key defensive coding techniques, and specify how best to minimize the security threats associated with untrusted users  more...

Introducing Security Best Practices in C NET Applications To determine best practices for securing the .NET Framework, identify how to secure communications for distributed applications, recognize key defensive coding techniques, and specify how best to minimize the security threats associated with untrusted users  more...

Data Communications To identify the standards and technology used in data communication  more...

Data Protection in Exchange Server 2007 ...ail becoming one of the most popular choices for business communications, it is now more important than ever for e-mail to always be accessible to users. This can be accomplished using a number of techniques, including clustering, backups and load balancing. This course discusses high availability solutions using Cluster Continuous Replication, Single Copy Clusters, as well as Network Load  more...

The Six Sigma Change Agent ...urse will introduce you to the components of a successful communications strategy. Many organizations, and often even Six Sigma team members, are resistant to change. That's why this course offers you an introduction to the forms resistance to change takes at both the organizational and team levels. You'll also explore ways of overcoming resistance to change and of building a change-friendly  more...

Tomorrow s Managers Competencies "It takes all the running you can do to keep in the same place." Lewis Carroll's words in Through the Looking Glass, have never been more applicable than today. The workplace is changing. Today's managers are competing for skilled workers, facing high turnover, and coping with technology changes that occur at warp speed. Effective managers must be less product-oriented, and more people-oriented.  more...

BizTalk Server 2000 Part 1 Intro to BizTalk Server 2000 ...perations, identifying the main challenges of EAI and B2B communications. BizTalk is contextualized in terms of a solution to these various challenges. This course covers the BizTalk administration model and its tools and services. It also covers the installation requirements for BizTalk and the various installation options. Learn To • Match the challenges of Enterprise Application  more...

BizTalk Server 2000 Curriculum ...perations, identifying the main challenges of EAI and B2B communications. This curriculum covers creating maps using BizTalk Mapper, creating objects in and managing BizTalk Messaging Manager, and the submission of documents to BizTalk Server. Additionally, it covers the tracking of interchanges and business documents using BizTalk Document Tracking. This curriculum consists of five Skill  more...

IBM DB2 Universal Database V6 1--Administration ...truct a schema using the CREATE SCHEMA statement. Change communications parameters using the UPDATE DATABASE MANAGER CONFIGURATION command. Unit 2: Maintenance of an Existing Database Duration: 3 - 4 Hour(s) Match Control Center tools with their functions. Create a scheduled script using the Script Center. Identify which type of logging is required for a given recovery situation.  more...

IBM DB2 Universal Database V6 1--Administration ...truct a schema using the CREATE SCHEMA statement. Change communications parameters using the UPDATE DATABASE MANAGER CONFIGURATION command. Unit 2: Maintenance of an Existing Database Duration: 3 - 4 Hour(s) Match Control Center tools with their functions. Create a scheduled script using the Script Center. Identify which type of logging is required for a given recovery situation.  more...

Oracle8 Network Administration Net8 Configuration and Troubleshooting ...of using MTS. Sequence the steps by which a user process communications with a dispatcher in the MTS. Sequence the steps by which the dispatcher interacts with the shared servers to process a user request in the MTS. Match the MTS configuration parameters with their functions. Match the data dictionary views used to verify MTS setup with their contents. Sequence the steps involved in the  more...

Outlook 2000 Expert User ...ate Outlook 2000 Components. L earn To: Explore Communications Options. Share Information. Work Offline and Remotely. Integrate Outlook 2000 Components. C ontent Emphasis Skills-Based A udience This course is intended for end users using Microsoft Outlook 2000. Students will learn the basic features as well as the advanced capabilities of Outlook 2000.  more...

Sales Skills Overcoming Obstacles ...eet with Jessica Stone, the Purchasing Manager for Access Communications. She is in the process of purchasing several new pieces of office equipment. As a Sales Representative for Icon, it is your responsibility to address her objections to your products. In order to fulfill Jessica's needs and make the sale, you must understand her decision-making practices. When overcoming her objections,  more...

Sales Skills Effectively Closing a Sale ...u will meet with Jessica Stone, Office Manager for Access Communications, and Paul White, Purchasing Manager for the same company. Jessica and Paul are considering the purchase of a large quantity of modular office furniture. In an initial phone conversation with you, they mentioned that they are interested in buying from Icon. It is your responsibility to demonstrate the benefits of Icon's  more...

Brand Management Branding on the Web ...line. The team is made up of Jessica Stone, the Marketing Communications Manager; Marcus D'Angelo, the Senior Web Developer/Designer; and Elizabeth Thomas, the Senior Market Research Analyst. Your goal is to ensure that the online brand will expand the customer base by helping the team determine whether a secondary brand is necessary, what type of Web site would be best for the brand, and what  more...

Principles of Marketing Fundamentals of Marketing ...ing mix for three products. Carol Chung, Icon's Marketing Communications Manager, will be in the conference room with you, while James Cahill, Icon's Senior Product Manager, will be participating in the meeting by phone. As the Marketing Director, James and Carol will provide you with background information and recommendations, but you will need to make the final decision on developing the  more...

Oracle Workflow 11i10 Communications Function Activities This course covers the fundamentals of Oracle Workflow processes. This course covers function activities, activity details, activity attributes, and standard assign activity. You'll learn about Oracle Workflow directory service, local directory service tables, and loading roles in a workflow process definition. The course also covers systems, agents, and external system registration. Finally, it  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 4 ...ure SNMP agent services on a Windows NT computer. Verify communications between the SNMP service and an SNMP management systems by using the SNMPUTIL utility. Sequence the steps by which the SNMP service processe information requests from management systems. Unit 4: Troubleshooting Microsoft TCP/IP Duration: 2 Hour(s) Match the TCP/IP-related problems with their common  more...

Designing for Cisco Internetwork Solutions Part 4 ...ures of local loops and trunks with regard to interswitch communications. Identify characteristics of Voice over IP (VoIP) solutions. Match H.323 components with their descriptions. Identify components of IP telephony. Identify characteristics of voice delay. Identify guidelines for calculating voice bandwidth requirements when designing Voice over IP (VoIP) networks. Identify  more...

Oracle Workflow 11i10 Curriculum The Oracle Workflow 11i10 Curriculum includes the following courses: Oracle Workflow 11i10: Components & Planning Workflow Processes Oracle Workflow 11i10: Developing Processes Oracle Workflow 11i10: Interacting with Processes & Notifications Oracle Workflow 11i10: Business Event System & Subscriptions Oracle Workflow 11i10: Communications & Function Activities Oracle Workflow 11i10:  more...

SCO SVR 5 --Part 2 Network Administration ...ctions of the Modem and Dialup Systems managers in serial communications. Create an outgoing Point-to-Point Protocol (PPP) connection. Create an incoming Point-to-Point Protocol (PPP) connection. Configure a Dynamic Host Control Protocol (DHCP) server. Identify the features of the DNS Manager. Identify the features of routing in UnixWare 7. Identify the methods for configuring routes in  more...

IBM AIX--Part 2 Network Administration ... Protocol (SLIP). Identify the features of Unix-to-Unix Communications Protocol (UUCP). Identify the features of File Transfer Protocol (FTP). Identify the Basic Network Utilities (BNU) options. C ontent Emphasis Conceptual A udience The Audience Profiles associated with this Course are aimed at an end user and the other covering all the UNIX implementation tracks aimed at  more...

Organizational Skills Managing Information ...evelop effective verbal, written, and electronic outgoing communications. Audience Managers and employees who want to learn to manage their incoming and outgoing information. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...

Creativity Innovation Thinking Creatively In Creativity and Innovation: Thinking Creatively, you will learn to meet the demands of creative thinking in the workplace. This program will help you develop your creative thinking skills and allow you to practice using the creative thinking process. Learn To Identify the stages of the creative process. Recognize techniques that will  more...

Windows 2000 Implementing Security Part 5 ... • To match methods for verifying IPSec communications with their descriptions. • To identify features of Internet Authentication Service (IAS). • To sequence the stages to install Internet Authentication Service (IAS). • To identify features of Remote Authentication Dial-In User  more...

Windows 2000 Implementing Security Part 5 ... • To match methods for verifying IPSec communications with their descriptions. • To identify features of Internet Authentication Service (IAS). • To sequence the stages to install Internet Authentication Service (IAS). • To identify features of Remote Authentication Dial-In User  more...

Understanding Wireless Sol Part 1 Wireless Fund WPANs ... To identify developments in the history of wireless communications. To identify applications of wireless technology. To identify the principal Wireless Personal Area Networks (WPAN) technologies. To identify features of Radio Frequency Identification (RFID). To identify features  more...

Understanding Wireless Sol Part 3 WWANs Wireless Security ... Identify ways in which Global System for Mobile Communications (GSM) technology contributed to the worldwide deployment of Second Generation (2G) networks. Identify features of Second Generation (2G) technology. Identify features of Web phones. Identify features of 2.5 Generation (2.5G) technology.  more...

Interpersonal Communication Listening Skills Interpersonal Communication: Listening Skills teaches you how to develop the skills you need to be a critical listener and how to respond appropriately to speakers. In this program, you will have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace.  more...

Interpersonal Communication Effective Communication Interpersonal Communication: Effective Communication will help you develop the skills needed to communicate a message effectively by identifying the receiver, choosing a proper channel, and responding to feedback. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication.  more...

Interpersonal Communication Telephone Skills Interpersonal Communication: Telephone Skills will help you develop the skills needed to project a positive image on the telephone, properly address callers, and establish good rapport. You will be provided with opportunities to incorporate positive personal attributes into telephone interactions, employ strategies to control a conversation, and effectively handle situations with difficult  more...

Advanced Interpersonal Communication Building Relationships Advanced Interpersonal Communication: Building Relationships offers the student guidelines for asking and answering questions, using nonverbal communication and power, and giving feedback when building relationships. The program also describes the various communication styles and offers techniques to use when communicating with them. Learn To Interact with an  more...

Advanced Interpersonal Communication Communicating with Co-Workers Advanced Interpersonal Communication: Communicating with Co-Workers offers the student suggestions for communicating with individuals who hold various roles in an organization, such as peers, supervisors, subordinates, and customers/vendors. This program also offers guidelines for promoting ideas and handling human resource issues, such as negotiating raises and dismissing subordinates. Learn  more...

Advanced Interpersonal Communication Comm to Build a Positive Culture Advanced Interpersonal Communication: Communicating to Build a Positive Culture gives the student an overview of the dimensions of organizational culture and how communication perpetuates an organization's culture. This program also defines what a cultural network is and offers guidelines for using the cultural network to your advantage. Steps for empowering employees are also offered in this  more...

Listening Skills The Fundamentals of Listening This course highlights general benefits and misconceptions about listening as a means of introducing the concept of listening. It also teaches the learner how to interpret messages and identifies three common types of listening. It provides a step-by-step process on how to become a critical listener and explains the benefits of providing feedback to speakers. It details how to provide feedback by  more...

Listening Skills Listening Challenges This course's aim is to help the learner overcome listening problems and enable him or her to communicate more effectively. It identifies barriers to listening and provides useful guidelines for improving the learner's listening skills. This course concentrates on how to interpret, use, and improve body language as a form of communication. Finally, it identifies common listening styles so the  more...

Implementing Wireless LANs Part 1 Concepts Technologies ... To identify guidelines from the Federal Communications Commission (FCC) for Radio Frequency (RF) exposure. To identify features of wireless LAN (WLAN) access points (APs). To identify features of wireless client adapters. To match antenna types with their features. To  more...

Human Resource Law Understanding Privacy Rights ... policies regarding searches, seizures, monitoring, and e-communications. You will also learn how, as an employer, you can protect employees' rights, how to conduct lawful e-communications, and how to minimize your organization's liability. Learn To Match privacy laws with their definitions. Apply privacy protection steps in the  more...

Conducting Meetings Effective Meeting Communication ... Understand and interpret others' nonverbal communications. Audience Managers and employees who want to improve their ability to communicate effectively during meetings. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4  more...

Managing the Expert Developing a Successful Environment Managing the Expert: Developing a Successful Environment explains management strategies, incentive programs, and the challenges of maximizing experts' creative potential. It identifies the processes for designing and implementing expert-appropriate incentive programs, managing renegade creativity, and managing barriers to expert creativity. Learn To Provide  more...

Organizational Crisis Mgmt Anticipating Planning for Crises ... means of planning, essential templates, and planning for communications. Learn To To define organizational crisis. To identify types of crisis situations. To identify the phases of a typical crisis. To forecast risks. To identify key elements of a  more...

Organizational Crisis Mgmt Resolving Crises in Organizations ...derlines the vital importance of effective and controlled communications. Guidelines are presented on handling calls, controlling the communication flow, messages and audiences, and communicating in the crisis aftermath. The course looks at communication with non-media stakeholders, giving particular attention to employees. The final section covers communication with the media, providing clear  more...

Project Management Project Communications Management ...Communications Management, you will learn how to plan project communications, taking into account the various communication flows found in project environments and the influence that personal perceptions have on communication. You will also learn about the importance of distributing information to project stakeholders, as well as how to report project performance by using a variety of tools and  more...

Team Conflict Working in Diversified Teams ... will meet with Drew Canfield, Sales Director for the Telecommunications Division, Carla Jackson, the division's Trade Show Coordinator, and Greg Baldwin, the division's Marketing Communications Director. You are joining the team as the Public Relations Director. You are meeting to discuss how to market Icon's new Web TVXD (Web Television Exploration Device) in the upcoming Regional Consumer  more...

Advanced Interpersonal Communication Series The Advanced Interpersonal Communication Series includes the following courses: Advanced Interpersonal Communication: Building Relationships Advanced Interpersonal Communication: Communicating with Co-Workers Advanced Interpersonal Communication: Communicating to Build a Positive Culture To review individual course descriptions, please return to the previous page and select the desired  more...

CIW Site Designer Curriculum ...tion Developers. Additionally, Web authors, marketing and communications professionals, PR professionals, Webmasters, graphic designers, technical writers, and library scientists. Learners will have completed either the CIW Foundations certification or the i-Net+ certification. Both of these provide a foundational knowledge about Internet networking, servers and clients, design and development,  more...

CIW Site Designer Part 1 Web Design Concepts Site Development ...tion Developers. Additionally, Web authors, marketing and communications professionals, PR professionals, Webmasters, graphic designers, technical writers, and library scientists. Learners will have completed either the CIW Foundations certification or the i-Net+ certification. Both of these provide a foundational knowledge about Internet networking, servers and clients, design and development,  more...

CIW Site Designer Part 2 Basic Web Technologies ...Users, Application Developers, Web authors, marketing and communications professionals, PR professionals, Webmasters, graphic designers, technical writers, and library scientists. Learners will have completed either the CIW Foundations certification or the i-Net+ certification. Both of these provide a foundational knowledge about Internet networking, servers and clients, design and development,  more...

CIW Site Designer Part 3 Using FrontPage Dreamweaver HomeSite ...Users, Application Developers, Web authors, marketing and communications professionals, PR professionals, Webmasters, graphic designers, technical writers, and library scientists. Learners will have completed either the CIW Foundations certification or the i-Net+ certification. Both of these provide a foundational knowledge about Internet networking, servers and clients, design and development,  more...

CIW Site Designer Part 4 Using Paint Shop Pro Flash JavaScript DHTML ...Users, Application Developers, Web authors, Marketing and Communications Professionals, PR Professionals, Webmasters, Graphic Designers, Technical Writers, and Library Scientists. Students will have completed either the CIW Foundations certification or the i-Net+ certification. Both of these certifications provide a foundational knowledge about Internet networking, servers and clients, design  more...

CIW Site Designer Part 5 Advanced Web Tech Web Site Publishing ...Users, Application Developers, Web authors, Marketing and Communications Professionals, PR Professionals, Webmasters, Graphic Designers, Technical Writers, and Library Scientists. Students will have completed either the CIW Foundations certification or the i-Net+ certification. Both of these certifications provide a foundational knowledge about Internet networking, servers and clients, design  more...

Project Management PMBOK Third Edition Aligned Series The Project Management (PMBOK Third Edition Aligned) Series includes the following courses: Project Management: Project Management Framework Project Management: Project Management Processes Project Management: Project Integration Management Project Management: Project Scope Management Project Management: Project Time Management Project Management: Project Cost Management Project  more...

Advanced Business Communication Series The Advanced Business Communication Series includes the following courses: Advanced Business Communication: Guidelines for Effective Communication Advanced Business Communication: Business Writing for Results Advanced Business Communication: Enhancing the Communication Message To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Interpersonal Communication Series The Interpersonal Communication Series includes the following courses: Interpersonal Communication: Telephone Skills Interpersonal Communication: Effective Communication Interpersonal Communication: Listening Skills To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Listening Skills Series The Listening Skills Series includes the following courses: Listening Skills: The Fundamentals of Listening Listening Skills: Listening Challenges To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

WebSphere MQ Essentials Introduction ...urse explains how WebSphere MQ can be used as part of the communications infrastructure to connect application environments such as Lotus Notes, the Web, enterprise transaction systems, and data base systems. Learn To To identify key features of WebSphere MQ. To match program-to-program communication styles with their descriptions.  more...

WebSphere MQ Essentials Introduction ...urse explains how WebSphere MQ can be used as part of the communications infrastructure to connect application environments such as Lotus Notes, the Web, enterprise transaction systems, and data base systems. Learn To To identify key features of WebSphere MQ. To match program-to-program communication styles with their descriptions.  more...

CCNT Basic Data Communications v6 0 Part 1 ... terminals. Learn To: Identify features of data communications. Identify features of analog and digital transmission. Identify features of data terminal equipment (DTE)-to-DTE communication. Identify features of transmission service providers. Identify characteristics of transmission modes. Identify features of circuit types. Audience: Candidates for this exam work in  more...

CCNT Basic Data Communications v6 0 Part 2 ...ce: Candidates for this exam work in the data and telecommunications industries. Their typical job titles include: Network Administrators, Network Engineers, Database Administrators, Telecommunications Technicians, Help Desk/Supports, IT/Data Product Managers, and Data/Internet/Telecommunications Sales Personnel. Deployment: e-Learning Language Options: US English Total  more...

CCNT Basic Data Communications v6 0 Part 3 ...communications equipment and media. The LANs and Communications equipment section teaches about the Institute for Electrical and Electronic Engineering (IEEE), analog and digital communication, modulation, multiplexers, and the Synchronous Optical Networks (SONET) protocol. The Transmission Media section teaches about transmission media cables and wireless transmission media. Learn To:  more...

Complete CCNT v6 0 Curriculum ...v6.0 Curriculum includes the following: CCNT Basic Telecommunications v6.0: Part 1 CCNT Basic Telecommunications v6.0: Part 2 CCNT Basic Data Communications v6.0: Part 1 CCNT Basic Data Communications v6.0: Part 2 CCNT Basic Data Communications v6.0: Part 3 CCNT Local Area Networks v6.0: Part 1 CCNT Local Area Networks v6.0: Part 2 CCNT Local Area Networks v6.0: Part 3 CCNT  more...

IMS Essentials Curriculum ... with an IMS system, whether Database (DB), Database/Data Communications (DB/DC), or Database Control Subsystem (DBCTL). Learners should be able to describe the fundamentals of data processing, including the function of operating systems, access methods and Job Control Language (JCL). These skills can be obtained from on-the-job experience. Deployment Options e-Learning Accreditation  more...

IMS Essentials Part 1 IMS Database Manager ... with an IMS system, whether Database (DB), Database/Data Communications (DB/DC), or Database Control Subsystem (DBCTL). Learners should be able to describe the fundamentals of data processing, including the function of operating systems, access methods and Job Control Language (JCL). These skills can be obtained from on-the-job experience. Deployment Options e-Learning  more...

IMS Essentials Part 2 IMS Transaction Manager ... To identify features and functions of Data Communications Control (DCCTL) To identify the key aspects of Intersystem Communication (ISC) message routing. Audience The primary audience includes users who want a basic understanding of the IMS Database (IMS DB) and IMS Transaction Manager (IMS TM) products. Additionally, data processing individuals  more...

IMS Essentials Part 3 DEDBs Advanced IMS Systems DB2 ... with an IMS system, whether Database (DB), Database/Data Communications (DB/DC), or Database Control Subsystem (DBCTL). Learners should be able to describe the fundamentals of data processing, including the function of operating systems, access methods and Job Control Language (JCL). These skills can be obtained from on-the-job experience. Deployment Options e-Learning  more...

E-Business Part 6 Working with Employees ... a Identify the guidelines for an effective employee communications policy. a Identify guidelines relating to employee privacy in the workplace. a Identify features of an intranet that facilitate the exchange of information within an organization. a Identify the benefits of an intranet for organizational decision-making. a Identify the benefits of an  more...

Business Etiquette Communicating in Today s Workplace ... the student an overview of how to use etiquette in daily communications and practice etiquette in meetings. The program details how to introduce people and become a good conversationalist. In addition, the program teaches the learner how to apply courtesy in telephone, e-mail, and written communications. Learn To Given a set of guidelines, introduce someone correctly. Identify  more...

Advanced Business Comm Guidelines for Effective Comm In the Advanced Business Communication: Guidelines for Effective Communication, you will be introduced to the world of business communication in general and to areas that are fundamental to effective business communication today. You will learn about typical barriers to effective communication and guidelines for overcoming them. You will also learn about steps in the communication process, uses of  more...

Advanced Business Comm Business Writing for Results In the Advanced Business Communication: Business Writing for Results course, students will learn about writing reports, proposals, and case reports with the audience in mind. Students will cover how to effectively use visual support, including tables, graphs, drawings, and diagrams. In addition, students will learn about planning, preparing, and delivering business presentations and speeches.  more...

Advanced Business Comm Enhancing the Comm Message ...Communications: Effective Business Communication course focuses on effective messages in letters and memos, intercultural communication, and communication with the media, and crisis communication. Students will cover the guidelines for writing effective messages. Students will learn about effective intercultural communication, how to deal with cultural diversity, communicating through the  more...

Negotiating Advanced Negotiation Tactics ...arcus D'Angelo, Appleton's Computer Network Manager. As a Communications Consultant at Icon's Computing Hardware and Software Division, you have been working with Janet and Marcus on Appleton's purchase of one of Icon's video-conferencing systems. Paul White, one of Icon's Computer Systems Analysts, has worked with you on this sale from the beginning, and he is assisting you in this  more...