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Introduction to ISO 9001:2000 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ISO 9000 is increasingly becoming the standard for doing business. Organizations worldwide are implementing ISO 9000 Quality Management Systems. What is ISO 9001:2000 and what does it require? Learn to understand the requirements and apply the standard within an organization. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and  more...
Writing User Guides on-line e-learning cbt (computer based)study at homecourseware ...technical writing field. Many writers start their jobs at companies maintaining and creating end user materials. Coursework focuses on how to write reader-friendly documentation, what to look for in maintaining existing guides, the steps involved in creating new guides, working with style considerations, the differences between editing and proofreading, and the job of the user guide writer.  more...
Violence in the Workplace on-line e-learning cbt (computer based) ...ety-training program, you will learn what individuals and companies can do to reduce the frequency and severity of violent incidents. Welcome to Violence in the Workplace This isn?t a video game or a television show; this is real. Violence in the workplace is a real problem, but in this important safety-training program, you will learn what individuals and companies can do to reduce the  more...
Violence in the Workplace on-line e-learning cbt (computer based) ...ety-training program, you will learn what individuals and companies can do to reduce the frequency and severity of violent incidents. Welcome to Violence in the Workplace This isn?t a video game or a television show; this is real. Violence in the workplace is a real problem, but in this important safety-training program, you will learn what individuals and companies can do to reduce the  more...
Trade Secrets & Their Protection on-line e-learning cbt (computer based) ...cting trade secrets is more important than ever today, as companies look for ways to get ahead and stay ahead of the competition. Prudent companies are recognizing the need not only to protect their own confidential business information as trade secrets, but also to guard against the misappropriation of others` trade secrets. Trade Secrets Protecting trade secrets is more important than ever  more...
The Internet - Applying the Basics to your Business on-line e-learning cbt (computer based)study at homecourseware ...o do effective business research. Gathering data on other companies? backgrounds, competitive intelligence, market studies, sales prospecting, stocks and investment research, suppliers, and making new contacts. The participants do a practical exercise so that they understand what they have been taught and will be able to apply it to their own research needs. There will also be an opportunity  more...
Starting A Business?: How To Develop An Effective Business Plan on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...nager, V.P., CEO and consultant assisting small and large companies with their plans and strategy. Before you pass on this tutuorial, please review his credentials at the end of this course outline...it may save you endless hours of formulating a business plan that either gets rejected or doesn`t leverage your organizations global comparative advantage. And, if you think you understand your  more...
Six Sigma Management and Leadership Training Program on-line e-learning cbt (computer based) This course will teach you about the methodology and implementation of Six Sigma in your organization. Self-Directed. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project components internally on real life (versus contrived) situations. In the 21st Century, and its global economy, the skills of Process Efficiency is paramount to an  more...
QuickBooks Pro 2008 on-line e-learning cbt (computer based) ...ckbooks 2008 such as how to use the interface, setup your companies, use lists, work with inventory, sell your products, invoice customers, process accounts receivable, work with bank accounts, and accounts payable. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory  more...
Record Management & Retention Policy Use on-line e-learning cbt (computer based) ... desk calendar, an appointment book or an expense record. Companies are required by law to maintain certain types of corporate records, usually for a specified period of time. The failure to retain such documents for these minimum periods can subject a company to penalties, fines or other sanctions or could put it at a serious disadvantage in litigation. Accordingly, every company should  more...
Principles of Home Inspection: 100 Hour Professional Development Certificate on-line e-learning cbt (computer based) ... & Associates, one of the most successful home inspection companies in North America, Principles of Home Inspection is based on years of practical experience in both inspecting homes and training inspectors. This course of study can be reasonably completed within 2 months to 1 year depending on your study schedule and available time. It is important to grasp the knowledge presented and  more...
Payroll Accounting on-line e-learning cbt (computer based)study at homecourseware Learn quickly from an accounting expert how to carry out the entire payroll process. This course is designed to introduce individuals, entrepreneurs and small businesses to the cost of labor and its related payroll taxes. In some companies, payroll costs represent more than one-third of the operating costs. The employer is liable for meeting reporting requirements and for the money withheld from  more...
Medical Terminology Training on-line e-learning cbt (computer based)study at homecourseware ...nizations (HMOs), mental healthcare facilities, insurance companies and government agencies; some work from home as independent consultants using medical billing and coding programs and other computer software. Our Medical Terminology Home Training Program is designed for those who require a solid medical terminology background for health-related careers. It is the prerequisite program for our  more...
Manufactured Housing Appraisal/Valuation Course on-line e-learning cbt (computer based)study at homecourseware This course will teach each student how to determine the value of a Manufactured Home, using the NADA Manufactured Housing Guide and other methods. This course is designed to allow you to sit for various exams that may lead to Certification. Successful completion of this course will enable the graduate to prepare for various exams that may lead to becoming a Certified Manufactured Home Appraiser.  more...
Legal Transcription Training on-line e-learning cbt (computer based) ...his area. In addition, large national legal transcription companies now hire home-based transcriptionists. They eagerly await graduates. According to the findings of NFPA ( National Federation of Paralegal Associations)the need for legal assistants is increasing rapidly. The demand is for more than 200,000 individuals who are employable in the U.S., working in law firms, corporations,corporate  more...
How to Control Your Worker s Compensation Cost on-line e-learning cbt (computer based) ...ogram. You will work with workers compensation insurance companies and state rating bureaus to receive the lowest experience modification rating possible. Learn to perform thorough insurance claims investigations. Finally you will learn to manage claims until each is worker has returned to their regular duties, settled, or fraudulent workers compensation claims are fully prosecuted. Are you  more...
Green Driving Techniques Learn how to drive smarter and more efficiently to reduce your fuel consumption and lower your environmental impact. Green Driving Techniques We all notice the impact of fuel prices in one way or another, whether it is the cost of our daily commute or work-related driving, or higher prices for food and other consumer products. People are also increasingly concerned about their individual  more...
Expert Certificate Course in Medical Coding on-line e-learning cbt (computer based) ...n to ensure proper financial reimbursement from insurance companies and government agencies. Numerical codes provide the clarity that insurance firms need to keep paperwork and payments flowing. Learning this numeric language puts a new world of employment possibilities at your fingertips. This course offers expertly prepared material that will train you to become a professional medical coder  more...
Expert Certificate Course in Medical Transcription with Work Placement Program on-line e-learning cbt (computer based) ...jobs all over the country when you graduate. More than 50 companies have hired our grads, and the US Department of Labor forecasts the annual growth rate of the MT profession to be 21%-35% through 2012. This means a continuation of excellent job potential over the next eight years. Medical transcription is an ideal career for anyone with typing skills and an interest in healthcare. Common  more...
Expert Purchasing Management on-line e-learning cbt (computer based) ...emands of your leadership role? You're not alone. Today's companies are expecting more than ever from their purchasing managers. And today's environment is confronting purchasing managers with more challenges than ever. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest  more...
Ethics and Compliance Basics on-line e-learning cbt (computer based) Reinforcing ethical principles and educating company members about compliance with the law is an ongoing and important responsibility. A company is only as ethical and compliant as its directors, managers and employees. Ethics and Compliance Basics Reinforcing ethical principles and educating company members about compliance with the law is an ongoing and important responsibility. A company is  more...
Employment Closure Training & Certification Program on-line e-learning cbt (computer based) ...er at one time or over several sessions. Employees leave companies on a daily basis, yet few people understand the scope and complexities involved with processing a termination. This course covers the numerous tasks and procedures that must be completed whenever an employee terminates, and includes details on pre- and post-termination responsibilities, the various labor and benefit laws such  more...
Discover the Benefits of Self-Publishing! on-line e-learning cbt (computer based) ...d sell it. Course Description Fewer and fewer publishing companies are taking on new authors and self-publishing is becoming a very viable and profitable option for many authors. If you are considering self-publishing your book, this course will provide you with a systematic approach for accomplishing that task. You will learn how to format your manuscript so that it is ready for the  more...
Crystal Reports 8 on-line e-learning cbt (computer based) This self-paced interactive course will give the student in-depth knowledge of Crystal Reports 8 and all of its functionality. One of the greatest challenges in working with data and databases is creating useful, effective, and efficient reports that people will use to enhance the business capabilities of their companies. Upon completion of this course, the student will be able to quickly create  more...
Customer Astonishment: The Commitment to World-Class Customer Care on-line e-learning cbt (computer based) ...nts range from federal government agencies to Fortune 500 companies to small and rapidly growing firms in all industries. He is the author of eight books. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is  more...
Comprehensive Medical Coding Training on-line e-learning cbt (computer based)study at homecourseware ...nizations (HMOs), mental healthcare facilities, insurance companies, law offices, and government agencies. Coders may work from home as independent consultants using medical billing and coding programs and other computer software. Medical coding is the process of using a system of numbers to represent various medical problems, (diagnoses), and treatments. The treatment codes, Current Procedural  more...
COBRA Training & Certification Program on-line e-learning cbt (computer based) Learn how to adminster the federally-mandated COBRA rules and earn a "Certified COBRA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Fully Updated and Current Regulations! Changing rules, regulations, and court cases make COBRA compliance extremely complex. And as  more...
Certificate in Technical Writing For Current Technical Writers on-line e-learning cbt (computer based)study at homecourseware ...nal communication. Prepare and deliver training for their companies Advance into documentation management positions. Advance career objectives and increase salary in the workplace. Frequently Asked Questions What credits do you receive by completing this course? These are CEU credits (Continuing Education Credit). They do not transfer to a "for-credit" institution. However, you can expect to  more...
Certificate in Technical Writing on-line e-learning cbt (computer based)study at homecourseware ...nal communication. Prepare and deliver training for their companies Advance into documentation management positions. Advance career objectives and increase salary in the workplace. FAQ Common Questions What credits do you receive by completing this course? These are CEU credits (Continuing Education Credit). They do not transfer to a "for-credit" institution. However, you can expect to take  more...
Build a Powerful Branding Strategy--Instructor-Led on-line e-learning cbt (computer based) ...ave a direct impact on your revenues. For consumer market companies, brands that are properly managed typically account for 50 to 80 percent of a business`s revenues. For industrial markets companies, brands that are responsibly managed usually account for 10 to 30 percent of a company`s net worth. As you complete the assignments in this course, you`ll be guided through a systematic process for  more...
Build a Powerful Branding Strategy--Self-Directed on-line e-learning cbt (computer based) ...ave a direct impact on your revenues. For consumer market companies, brands that are properly managed typically account for 50 to 80 percent of a business`s revenues. For industrial markets companies, brands that are responsibly managed usually account for 10 to 30 percent of a company`s net worth. As you complete the assignments in this course, you`ll be guided through a systematic process for  more...
Accounting In An Hour on-line e-learning cbt (computer based) ...t-paced course that has been such a hit with employees at companies like Pitney Bowes, International Paper, Canon, Harrah?s Entertainment, and Cendant. In a matter of minutes, Accounting In An Hour demystifies financial statements, helping you quickly understand how a company makes and loses money and how assets and liabilities are recorded. If you?ll invest just sixty minutes in this course,  more...
QuickBooks Pro 2007 on-line e-learning cbt (computer based)study at homecourseware ...ckbooks 2007 such as how to use the interface, setup your companies, use lists, work with inventory, sell your products, invoice customers, process accounts receivable, work with bank accounts, and accounts payable. In the advanced level, you can learn additional features such as customizing Quickbooks, working with various Quickbooks accounts, creating reports, creating and use graphs, dealing  more...
How To Master Personal And Family on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...companies expected employees to give their all to the job and sacrifice their lives in order to get ahead. Now most organizations understand that employees are whole people who show up for work each day, people who want to be effective not just on the job, but in their personal lives as well. This bundle helps employees deal with some of the thorny issues facing people at various stages of  more...
Managing a Virtual Office on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...companies are finding that flexibility for employees in both work hours and work location help them attract and retain the best talents and actually improve productivity. This course identifies the potential benefits and pitfalls in managing a a virtuala ? workforce, gives guidelines for maintaining communication, monitoring productivity, and encouraging peak performance. There are methods for  more...
Managing Your 401 k on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...companies are providing a 401k as a benefit. Human resource managers frequently counsel their employees on the mechanics and planning of their 401k programs. This course provides a foundation for you to know how to appreciate vesting, select wise investment packages, and understand diversification. You will also be given tools and strategies for understanding and managing your involvement in  more...
From 123-CBT Computer Based Training
Building Brand Equity on-line e-learning cbt (computer based) ...to see plenty of headlines about the number of subsidiary companies each corporation owns. Here's why: brand equity. It's a fact that each subsidiary of a corporation has a value linked to its brand names, in addition to its base dollar-value. This value is measured by the consumer's attitudes and loyalties toward the brand. Brand equity adds dollar-value to a company's worth.So, what are the  more...
Social Responsibility in Corporations on-line e-learning cbt (computer based) ... don't end at the door of the factory or office building. Companies are citizens of the communities where they do business. Every organization bears social obligations to the community that provides the environment for the organization's existence and growth. This course explores an organization's ethical responsibilities outside its own walls. The course provides ethical decision makers with a  more...
Industry Overview Federal Government on-line e-learning cbt (computer based) ...nd millions of dollars in potential contracts are lost to companies who do not understand government procurement processes. However, budget shortfalls, redundant spending, and other challenges facing the government have resulted in new initiatives to streamline the procurement process. This course will provide you with an understanding of how the government works with businesses, the regulatory  more...
The Automotive Industry Overview Version 2 on-line e-learning cbt (computer based) ...costs, operational efficiency, and innovation, automotive companies are challenged to deliver higher value more efficiently than ever before. This dynamic automotive environment is also characterized by increasingly sophisticated consumers and redefined supplier relationships. Although regions such as South and Central Asia, South America, and Eastern Europe present enormous opportunities for  more...
The Oil and Gas Industry Overview Version 2 on-line e-learning cbt (computer based) ...emand have pushed oil prices to an all-time high. Big oil companies, even while investing heavily in exploration, technology, operational improvement, and research and development, are still left with huge surpluses in an industry so far known only as a modest return. In reality, there has never been a more challenging time for the oil and gas industry. While oil companies face tough challenges  more...
The Pharmaceutical Industry Overview Version 2 on-line e-learning cbt (computer based) ...ng, safety, marketing and regulatory issues. In order for companies to remain competitive in a highly regulated and rapidly changing pharmaceutical industry, they must constantly improve the way products are developed, produced and marketed, and the way the supply chain is managed. This course provides a high-level overview of the pharmaceutical industry environment, including its key players,  more...
The Banking Industry Overview Version 2 on-line e-learning cbt (computer based) Can you imagine a world without banks? In the past, banks focused on loans and deposits, debits, and credits. Now, due to dramatic changes in the world economy, banking is a far more complex business. On a daily basis, the industry must deal with margin pressures, consolidation, and technological and marketing challenges, not to mention unforeseen financial and political crises. However, with cash  more...
The Manufacturing Industry Overview Version 2 on-line e-learning cbt (computer based) ...iness has only two functions - marketing and innovation." Companies in the manufacturing industry seem to be taking this lesson from the legendary management guru, Peter F. Drucker, very seriously now. The manufacturing industry - the powerhouse driving many economies - has been reeling under the most challenging time in its history. Manufacturers are striving to be more innovative, compete  more...
The Retail Industry Overview Version 2 on-line e-learning cbt (computer based) Retail is one of the largest industries and one of the most visible to consumers. The retail industry includes businesses such as automobile dealers, retail gas stations, and department stores. Over the years, it has gone through various sales-channel shifts, from catalog sales to online selling. Yet, throughout these changes, the brick-and-mortar stores have remained strong. In today's retail  more...
The Insurance Industry Overview Version 2 on-line e-learning cbt (computer based) ...cushion of investment returns begins to shrink, insurance companies are looking to sharpen their marketing efforts, cut overheads, and reduce claims leakage. They are also finding ways to optimize the use of technology to cope with the changing regulatory and competitive landscape, and capitalize on opportunities thrown open by emerging markets. This course provides insight into the insurance  more...
About 360-Degree Performance Feedback on-line e-learning cbt (computer based) ...of the mid-1990s, nearly all Fortune 500 and Fortune 1000 companies were using it. As well, many Global 2000 companies have incorporated this process as an essential complement to existing performance appraisal schemes. Upon the completion of this course, you will be able to soundly decide if 360-degree performance feedback is right for your organization. As well, you will be aware of issues  more...
Doing Business with Independent Contractors on-line e-learning cbt (computer based) ...Many employers don't, and in some cases it has cost their companies millions of dollars in taxes, insurance, overtime, fines and penalties. That's why it's important to understand the standards for judging if a temporary, leased or outsourced worker is really an employee. This course will acquaint you with the law and give you the knowledge to manage independent contractors  more...
Cross-selling in a Customer Service Call on-line e-learning cbt (computer based) ...companies have learned to appreciate in recent years, it's "flexibility". Technology, the economy, and global events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers.As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing efficient solutions. At the end of  more...
ITIL Continuity and Availability Management on-line e-learning cbt (computer based) ...ervices, disasters such as these can disable or even ruin companies in the blink of an eye.The delivery and support of IT services are divided into core processes within the IT infrastructure library. This course covers two of the service delivery processes: IT service continuity management and availability management. IT service continuity management is the process of dealing with disasters  more...
ITIL V3 - ITIL and the Service Lifecycle on-line e-learning cbt (computer based) Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal customer satisfaction. To be successful, an organization needs to have the capabilities to manage these services and good practices to  more...
ITIL V3 - Service Transition Processes and Principles on-line e-learning cbt (computer based) IT organizations need to transition their service designs into operations. Service Transition processes are important to provide companies with information to ensure that their service design solutions will achieve their expectations. This course will help learners understand Service Transition processes.  more...
Identifying Your Customers Expectations on-line e-learning cbt (computer based) ...companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate customers' expectations, and how your  more...
The Technical Professional as Internal Consultant on-line e-learning cbt (computer based) Traditionally, consultants have been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the  more...
Team Feedback A Guide on-line e-learning cbt (computer based) ...reasingly significant role in the majority of today's top companies. This is based on the assumption that working in teams leads to better business performance. In that case, you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's performance, and how the team is  more...
Essentials of Electronic Communication on-line e-learning cbt (computer based) Everyone seems to be using e-mail lately--family members keeping in touch, university students submitting assignments, companies offering products for sale, and office workers carrying out their daily business tasks. Most e-mail users can improve their e-mail skills by learning more about the basic features and potentials of e-mail. Any business person will benefit from developing an understanding  more...
American Business Formations in the 21st Century on-line e-learning cbt (computer based) ...r organization, you likely conduct business with numerous companies from different industries and of varying sizes and complexity. And just as you interact with individuals differently based upon their personalities and positions, so too, you conduct business with other companies based upon their different formations. In American business, there are four primary formations: Sole  more...
Effective Interfunctional Relationships on-line e-learning cbt (computer based) ...uire a cooperative effort to produce. But by nature, most companies are structured territorially. Every department head and manager has his or her own troops on call and a personal domain to defend. Protecting your turf may be instinctual, but it's also counterproductive. By not cooperating openly with other sections or departments, you not only interfere with their ability to accomplish their  more...
An Introduction to Project Management on-line e-learning cbt (computer based) ...field of project management is rapidly expanding, as more companies become project-based organizations. However, not all organizations and industries manage projects well. Some continue to waste time, money, and resources even after establishing procedures and protocols. A 1995 Standish Group survey showed that only 16 percent of software development projects finished on time and under budget,  more...
Initiating and Planning a Project on-line e-learning cbt (computer based) Initiating and Planning are crucial phases in developing and executing any successful project. Companies that are embarking on a new project initiative must assign people to gather facts and decide what exactly they want to produce and how they are going to produce it. This course examines which factors should weigh in during the project selection process and how to effectively plan a project from  more...
Six Sigma and Lean in the Organization on-line e-learning cbt (computer based) ...y disciplined, data-driven improvement program that helps companies focus on eliminating defects in any process and delivering near-perfect products and services. Six Sigma has been globally accepted as a profitable and winning business strategy. More and more companies are embracing Six Sigma in a time when competition and sluggish markets have left operational efficiency and quality  more...
Six Sigma and Critical Customer Requirements on-line e-learning cbt (computer based) ..." Unlike the weather, serving customer needs is something companies actually can do something about. Quality Function Deployment (QFD) is a systematic process for motivating a business to focus on its customers. In a Six Sigma?? environment, such a focus is central to success. In this course, you'll learn how QFD works. You'll explore ways to listen to the voice of the customer and how to  more...
Lean Tools on-line e-learning cbt (computer based) At its heart, being Lean seeks to eliminate waste from the organization. By applying Lean tools and techniques, organizations can become more competitive, agile, and responsive to customer demands. This course highlights the implementation of Lean tools in the production and manufacturing environment. These tools have derived largely from the development of the Toyota Production System (TPS). In  more...
Recruiting for the 21st Century Strategies on-line e-learning cbt (computer based) "We'll just stick an ad in the paper, and we'll fill the slot. Right?" You don't sound so sure--and with good reason. The old ways of recruiting no longer make the grade. With unemployment hovering below 5 percent, innovative companies and human resources professionals are turning to online recruiting and other creative techniques to locate quality talent. This course investigates those  more...
Affirmative Action and the EEO HRCI PHR on-line e-learning cbt (computer based) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee rights, such as equal employment opportunity (EEO) and affirmative action (AA). The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's competencies.  more...
The Reasons Why Diversity Matters on-line e-learning cbt (computer based) ...ferent point of view? Without diversity in the workplace, companies run the risk of becoming monocultural organizations that see things from a very limited perspective. The effects of this are far-reaching, right down to the company's bottom line. Establishing diversity in the workplace is not limited to laws that pertain to the hiring of women and minorities. Nor is it limited to managing or  more...
Managing in a Global Business Environment on-line e-learning cbt (computer based) ...Companies now face intense competition all around the globe. In this challenging environment companies seek to adopt strategies that sustain their business growth. As a result organizations are changing the way they conduct and operate their businesses, transforming themselves in order to cope with these demanding circumstances. For today's business managers the need to comprehend these  more...
Managing and Rewarding Top Performers on-line e-learning cbt (computer based) ...ir resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and ultimately retain top performers through a combination of benefits packages, performance reviews, improved management policies and other non-financial reward strategies. You will also learn how to promote your company in  more...
Competitive Strategies for a Global Marketplace on-line e-learning cbt (computer based) ...landscape and trends toward globalization and technology, companies need to develop new strategies to effectively compete in the global marketplace. To stay competitive in today's marketplace, companies need to shift their focus from selling products to meeting needs. This course starts by painting a picture of the changing economic landscape and the new consumer. It continues by presenting  more...
Principles of External Auditing on-line e-learning cbt (computer based) The thought of an external auditor coming to your company may make you feel uneasy. This course will help you understand how external auditors and companies work together to ensure an accurate audit report. This course will familiarize you with terminology, concepts, strategies, and techniques that are specific to external auditing and its practice. You can expect to develop a solid understanding  more...
Benchmarking for Best Practices on-line e-learning cbt (computer based) Benchmarking is an old idea with a new slant toward performance improvement. Learning from other companies to improve the practices of your own is not just making site visits or talking to other companies about how they operate. It's a disciplined process requiring careful research and analysis. Find out who should benchmark, how to benchmark, and what to do with the benchmarked data once you've  more...
Creating a Business Execution Culture on-line e-learning cbt (computer based) ... one within the organization is getting anything done? In companies that execute well, the principles of business execution permeate the entire organization and become part of the company's culture. But how does an execution culture come to be? A business execution culture starts with an organization's leaders and trickles down to virtually every level of the company. This course contains  more...
Leadership and the Knowledge Worker on-line e-learning cbt (computer based) What are your company's most valuable assets? For many of today's companies, it's the knowledge and experience of their workers. Does your company know how to best use this intellectual capital? Is your company a nurturing environment for knowledge workers? In this course, you'll learn about intellectual capital, how to lead your company from the front line to retain and increase its intellectual  more...
Attracting Developing and Retaining Generations on-line e-learning cbt (computer based) How can you create a work force that blends the skills and knowledge of all four contemporary generations? Members of the silent generation, baby boomers, Generation X, and Generation Next are attracted to companies for different reasons. They have a variety of developmental needs and are loyal for a variety of reasons.  more...
Training for Business Results on-line e-learning cbt (computer based) ...performance behaviors and organizational objectives. Many companies understand that evaluation and assessments should be linked to organizational objectives, competency profiles, and intellectual capital development. But forward-looking organizations are recognizing and monitoring this industry trend by actually linking training and assessment to strategic objectives. The bottom line is that  more...
The Art of Knowledge Management on-line e-learning cbt (computer based) ... a cornerstone for corporate success in the 21st century. Companies that create an environment for safely discovering and using the knowledge in their organization will prosper. Those that fail to truly use what they know will eventually fall by the wayside.This course provides a framework for growing knowledge in your company. Itprovides big-picture information about knowledge--where it comes  more...
Managing Knowledge Workers on-line e-learning cbt (computer based) ...the knowledge worker has arrived. An increasing number of companies gain more value from the knowledge and experience of their workers than they do from physical assets or products. This is most vividly captured in the Internet economy, in which knowledge workers are in high demand. Talented workers often won't hesitate to jump to a company that offers a higher salary or more stock options. But  more...
BizTalk Server 2000 Part 4 Components Solutions Troubleshooting on-line e-learning cbt (computer based)cd rom ...000 uses. The course continues to build upon the scenario companies that form the scenario core of the curriculum, presenting contexts of business requirements and considerations. Learn To • Identify key features of application integration components (AICs). • Identify features of pipeline components. • Identify features of the IPipelineComponent interface. •  more...
BizTalk Server 2000 Part 2 Documents Mapping Managing Submitting on-line e-learning cbt (computer based)cd rom ...k Server. The course continues to build upon the scenario companies that form the scenario core of the curriculum, presenting learners with contexts of business requirements and considerations. Learn To • Match the elements of the BizTalk Mapper interface with their functions. • Create a map by using BizTalk Mapper. • Identify factors to consider when creating links  more...
Introduction to E-Commerce on-line e-learning cbt (computer based)cd rom ...urse also addresses issues and technologies available for companies wishing to engage in e-commerce. Learn To: Introduction to E-commerce. E-Commerce Standards. E-commerce in Enterprise. E-commerce Technology Building Blocks. Audience: This course is intended for Managers and technical staff with little experience of e-commerce. Deployment: e-Learning/Self-Study  more...
SAP R 3 Supply Chain Management on-line e-learning cbt (computer based)cd rom ...to show the different views regarding the supply chain in companies and its possibilities of use within different business areas. L earn To: What does Supply Chain Management mean? Supply Chain Management vision. Elements of the Supply Chain Management. Goals and possibilities. Solution starting points with SAP and examples for use. Principles of various system  more...
SAP R 3 v4 0 Retail Order Management via Distribution Center on-line e-learning cbt (computer based)cd rom ...purpose of this course is to give users working in retail companies, dealing with orders, an overview of the possible processes of customer order processing. This course illustrates the training knowledge using an example of a possible process chain, between a retail company and its clients. L earn To: The Retail Process. Basic scenario and related processes. Delivery  more...
NDS Design and Implementation Part 1 on-line e-learning cbt (computer based)cd rom ...n cycle. Identify the design implications of merging two companies. Unit 2: Designing an NDS Tree Duration: 1 - 2 Hour(s) Sequence the steps to design an NDS tree. Match the NDS concepts with their descriptions. Sequence the steps to create a naming standards document. Identify exceptions to using location-based design. Identify criteria that affect lower layer tree design.  more...
Strategic Management Establishing Strategic Focus on-line e-learning cbt (computer based)cd rom Strategic Management: Establishing Strategic Focus offers the student an overview of the information required to identify appropriate terms and language associated with strategic management, recognize benefits gained from a successful strategic plan, and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making, and  more...
Competitive Intelligence Implementing a Competitive Intelligence System on-line e-learning cbt (computer based)cd rom Competitive Intelligence: Implementing a Competitive Intelligence System offers the student an overview of what competitive intelligence (CI) entails, and how to develop and implement a CI system in an organization. The program covers in detail the benefits of having CI in an organization, as well as the steps of the CI process. It also covers the types of CI systems and how to select one.  more...
Advanced Six Sigma The Define Phase of DMAIC on-line e-learning cbt (computer based)cd rom ...ds. Establish Process Maps as a necessity for Six Sigma companies. Define the scope of your project using SIPOC. Discuss how a Deployment Map can identify problems and wastes in a process. Audience: This course is intended for individuals pursuing a Six Sigma Green Belt or Six Sigma team members within organizations that have implemented or plan to implement Six Sigma. There are no  more...
SAP R 3 v4 0 Retail Organizational Structures and Master Data on-line e-learning cbt (computer based)cd rom ...purpose of this course is to give users working in retail companies knowledge of the organizational structure and master data of the SAP R/3 retail system. This course also provides essential skills in daily activities associated with use of Master Data in IS Retail. L earn To: Logistics organizational structure. Organization of financial accounting. Create merchandise  more...
SAP R 3 and the Euro on-line e-learning cbt (computer based)cd rom ...rse Contents Unit 1: Determining Factors, Markets and Companies Duration: 1 - 1.5 Hour(s) Convergence criteria. Dates and participants. Markets and EURO strategies. The European Market. Influences on markets outside Europe. Effects on corporate strategy. Effects on company areas. Purchasing and sales. Financial accounting. Controlling. Human Resources. Law. IT/Software  more...
International Business Essentials Conducting Business in Europe on-line e-learning cbt (computer based)cd rom ...on. The overseas joint venture will be invaluable to both companies. Success entails agreement on the part of your German clients to discuss merger with Icon. Unit 2: France (0.5 - 1 hour) Identify historical, political, and religious characteristics of France. Identify ways that France's orientation toward time impacts negotiations. Identify ways that France's orientation toward  more...
Building Scalable Cisco Internetworks Part 1 on-line e-learning cbt (computer based)cd rom ...nning new Cisco internetworks for small, medium, or large companies. Deployment: Self-Study Accreditation: CEU credits: 0.70 CEUs Language Options: US English Total Learning Time: 6-8 hours Objectives: Unit 1: Extending IP Addressing (1 - 2 hours) Identify benefits of effective network design. Identify benefits of extending IP-addressing within a  more...
Building Scalable Cisco Internetworks Part 2 on-line e-learning cbt (computer based)cd rom ...nning new Cisco internetworks for small, medium, or large companies. Deployment: Self-Study Accreditation: CEU credits: 0.70 CEUs Language Options: US English Total Learning Time: 6-8 hours Objectives: Unit 1: OSPF Protocol Concepts (1 - 2 hours) Identify features of Open Shortest Path First (OSPF) areas. Identify the steps involved in Open Shortest  more...
Building Scalable Cisco Internetworks Part 3 on-line e-learning cbt (computer based)cd rom ...nning new Cisco internetworks for small, medium, or large companies. Deployment: Self-Study Accreditation: CEU credits: 0.80 CEUs Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1: EIGRP Protocol Concepts (2 hours) Identify the relationships between the Enhanced Interior Gateway Routing Protocol (EIGRP) database and the IP  more...
Building Scalable Cisco Internetworks Part 4 on-line e-learning cbt (computer based)cd rom ...nning new Cisco internetworks for small, medium, or large companies. Deployment: Self-Study Accreditation: CEU credits: 0.90 CEUs Language Options: US English Total Learning Time: 8-10 hours Objectives: Unit 1: Introduction to BGP Configuration (1 - 2 hours) Identify key aspects of Border Gateway Protocol (BGP) path-vector routing. Identify  more...
SAP R 3 Business Info Warehouse BW - Config Overview on-line e-learning cbt (computer based)cd rom ...companies can benefit from using a business information warehouse. The SAP BW component, and its underlying data model, will also be presented. Furthermore, the trainee will be introduced to two key tools for configuring the BW system. Learn To: o Basics. o Objectives of a Data Warehouse. o SAP Business Information Warehouse. o Data Model. o Implementation Tools. o Administrator  more...
SAP Strategic Enterprise Management SEM on-line e-learning cbt (computer based)cd rom ...SAP SEM is, which business processes it covers, and which companies use it. The student will be introduced to the components of the SAP SEM System and their functions. Learn To: o Overview of SAP SEM. o Integration and Components. o Data Basis and Implementation Scenarios. o Components of the SAP SEM System. o SEM BIC and SRM. o SEM Business Consolidation System. o SEM Business  more...
Effective Presentations Essentials of Persuasion on-line e-learning cbt (computer based)cd rom ...al Exhibition. Icon's research shows that the majority of companies attending the International Exhibition are multinational corporations with large operational structures. Unit 3: Organizing a Persuasive Presentation (0.5 - 1 hour) Organize your persuasive presentation using three major sections. Accomplish four essential goals when presenting  more...
Advanced Interpersonal Communication Communicating with Co-Workers on-line e-learning cbt (computer based)cd rom ...u analyzed what other Quality Control Managers in similar companies are paid. While Dean is an efficient and well-respected manager, there are some aspects of his personality the affect his interactions with his subordinates. To successfully negotiate your raise, you must identify and deal with the aspects of his personality that make communicating with him difficult. Unit 2: Communicating  more...
Customer Relationship Mgt eCRM on-line e-learning cbt (computer based)cd rom ...s. Identify ways eCRM enables companies to achieve CRM goals. Audience This series is intended for managers, supervisors, customer service representatives, and anyone within an organization who wants to better understand the techniques of building customer loyalty. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU  more...
Sexual Harassment Preventing Sexual Harassment Claims on-line e-learning cbt (computer based)cd rom ... the student an overview of how sexual harassment affects companies and how they can be legally responsible for incidents of sexual harassment. The program details how to create a sexual harassment policy, what criteria should be included in an effective policy, and how to implement the policy. In addition, the program teaches the learner strategies for preventing sexual harassment, including  more...
Strategic Decision Making Making the Right Decision on-line e-learning cbt (computer based)cd rom ...which provides outsource call center support for American companies. Many executives look at the cost savings of approximately $7,020,000 a year and think the decision to close the Graytown center is obvious. However, others anticipate that the negative PR associated with the decision could end up costing the company at least that much in lost sales and lowered customer perception. The  more...
Essentials of Management Negotiating Skills on-line e-learning cbt (computer based)cd rom In "Essentials of Management: Negotiation Skills" you will learn about the basic types of negotiations and the skills required to use them. You will also learn how to prepare effectively for negotiation by setting your goals and limits and applying logic. Because negotiation is essentially about communication, you learn about the value of mutual benefit and positional negotiation and other  more...
Managing the Expert Understanding Experts on-line e-learning cbt (computer based)cd rom ...trial customers. Laura has worked for a several different companies in this industry, including vendors, so she has a unique knowledge of vendors and pricing. In the simulation, you will need to set effective goals with Laura and help prevent burnout. Unit 3: Coaching the Expert (1 - 2 hours) Identify factors to evaluate when monitoring an expert's performance.  more...
Managing the Expert Managing the Unique Needs of Experts on-line e-learning cbt (computer based)cd rom ...ise in Numerical Analysis. Bruce has a history of pushing companies to the cutting edge of technology and integrating that technology with the Internet. Recently, Market Researchers have tracked an increase in popularity of Internet-accessible training software. The trend has some executives concerned, so they have ordered the migration of all Icon training software to the Internet. In the  more...
Windows Server 2003 Managing a Server Env Part 1 on-line e-learning cbt (computer based)cd rom ...ypically complex computing environment of medium to large companies. An MCSA candidate should have 6 to 12 months of experience administering client and network operating systems in medium to large environments. Before taking this course, students must have: A+ certification, or equivalent knowledge and skills; Network+ certification, or equivalent knowledge and skills. Deployment  more...
HIPAA Privacy Business Associates on-line e-learning cbt (computer based)cd rom ...ntities, and how HIPAA training impacts preferred partner companies and repricing organizations, as well as other business associates. Learn To Identify the value of administrative simplification. Identify HIPAA titles. Identify covered entities specified under the HIPAA Privacy rule.  more...
HIPPA Security Awareness Part 1 Intro for End Users on-line e-learning cbt (computer based)cd rom ...ves, claims agents, those employed by third-party billing companies, clearinghouse staff, staff of Human Resources, Business Associates, and Benefits departments. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: HIPAA Security Introduction (1 - 2 hours)  more...
Advanced Project Mgmt Project Management Maturity on-line e-learning cbt (computer based)cd rom ...ta Cobb, a Project Manager, to discuss characteristics of companies at project management maturity levels one and two. Throughout your conversation, she will ask you questions to gauge your understanding of the maturity levels. Unit 2: Maturity Levels Three, Four, and Five (0.5 - 1 hour) Identify project management processes a company at maturity level three would use  more...
Six Sigma Six Sigma Essentials on-line e-learning cbt (computer based)cd rom ...ts of benchmarking your company against the best in class companies. Recognize reasons for benchmarking failure. Audience This course is suitable for HR Managers, HR Directors, Executive Management, and Quality Personnel. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US  more...
SAP R 3 Structure Operation on-line e-learning cbt (computer based)cd rom ...m explains what SAP R/3 means, and describes the kinds of companies in which it can be used, as well as the system architecture on which it is based. Additionally, it will describe how the trainee will be introduced to R/3 as an integrated system, as well as its organizational structure, and components. The trainee will also be shown how to customize the R/3 System. Learn To: o Structure of  more...
Network Certification Curriculum on-line e-learning cbt (computer based)cd rom ...eir functions. o Identify uses of computer networks for companies and individuals. o Match network connectivity devices with their functions. o Identify the features and functions of Network Interface Cards (NICs). o Identify functions and features of hubs. Identify features of the Open Systems Interconnection (OSI) model. o Identify differences between the Transmission Control  more...
Network Part 1 Media Topologies on-line e-learning cbt (computer based)cd rom ...eir functions. o Identify uses of computer networks for companies and individuals. o Match network connectivity devices with their functions. o Identify the features and functions of Network Interface Cards (NICs). o Identify functions and features of hubs. Audience The intended audience for this course includes experienced end users, a novice to moderate level of experience in the  more...
Windows Server 2003 Managing a Server Env Part 1 on-line e-learning cbt (computer based)cd rom ...ypically complex computing environment of medium to large companies. An MCSA candidate should have 6 to 12 months of experience administering client and network operating systems in medium to large environments. Before taking this course, students must have: A+ certification, or equivalent knowledge and skills; Network+ certification, or equivalent knowledge and skills. Deployment  more...
Windows Server 2003 Managing a Server Env Part 2 on-line e-learning cbt (computer based)cd rom ...ypically complex computing environment of medium to large companies. An MCSA candidate should have 6 to 12 months of experience administering client and network operating systems in medium to large environments. Before taking this course, students must have: A+ certification, or equivalent knowledge and skills; Network+ certification, or equivalent knowledge and skills. Deployment  more...
Windows Server 2003 Managing a Server Env Part 2 on-line e-learning cbt (computer based)cd rom ...ypically complex computing environment of medium to large companies. An MCSA candidate should have 6 to 12 months of experience administering client and network operating systems in medium to large environments. Before taking this course, students must have: A+ certification, or equivalent knowledge and skills; Network+ certification, or equivalent knowledge and skills. Deployment  more...
Windows Server 2003 Managing a Server Env Part 3 on-line e-learning cbt (computer based)cd rom ...ypically complex computing environment of medium to large companies. An MCSA candidate should have 6 to 12 months of experience administering client and network operating systems in medium to large environments. Before taking this course, students must have: A+ certification, or equivalent knowledge and skills; Network+ certification, or equivalent knowledge and skills. Deployment  more...
Windows Server 2003 Managing a Server Env Part 3 on-line e-learning cbt (computer based)cd rom ...ypically complex computing environment of medium to large companies. An MCSA candidate should have 6 to 12 months of experience administering client and network operating systems in medium to large environments. Before taking this course, students must have: A+ certification, or equivalent knowledge and skills; Network+ certification, or equivalent knowledge and skills. Deployment  more...
Windows Server 2003 Skills Update for MCSAs Part 1 on-line e-learning cbt (computer based)cd rom ...ypically complex computing environment of medium to large companies. The related upgrade exam is available only to candidates who are currently certified as MCSAs or as MCSEs on Windows 2000. Prerequisites include either an MCSA on Windows 2000 or an MCSE on Windows 2000 certification, or equivalent knowledge and skills. Candidates should have experience of administering client and network  more...
Windows Server 2003 Skills Update for MCSAs Part 1 on-line e-learning cbt (computer based)cd rom ...ypically complex computing environment of medium to large companies. The related upgrade exam is available only to candidates who are currently certified as MCSAs or as MCSEs on Windows 2000. Prerequisites include either an MCSA on Windows 2000 or an MCSE on Windows 2000 certification, or equivalent knowledge and skills. Candidates should have experience of administering client and network  more...
Windows Server 2003 Skills Update for MCSAs Part 2 on-line e-learning cbt (computer based)cd rom ...ypically complex computing environment of medium to large companies. The related upgrade exam is available only to candidates who are currently certified as MCSAs or as MCSEs on Windows 2000. Prerequisites include either an MCSA on Windows 2000 or an MCSE on Windows 2000 certification, or equivalent knowledge and skills. Candidates should have experience of administering client and network  more...
Windows Server 2003 Skills Update for MCSAs Part 2 on-line e-learning cbt (computer based)cd rom ...ypically complex computing environment of medium to large companies. The related upgrade exam is available only to candidates who are currently certified as MCSAs or as MCSEs on Windows 2000. Prerequisites include either an MCSA on Windows 2000 or an MCSE on Windows 2000 certification, or equivalent knowledge and skills. Candidates should have experience of administering client and network  more...
From Compliance Solutions
Confined Space Entry-Online on-line e-learning cbt (computer based) Confined Space Entry Online: This online training course allows the entrant, attendant, or supervisor to safely and confidently understand and evaluate the hazards and procedures associated with confined spaces. This training will help you to differentiate between a Permit-Required confined space and a Non-Permit-Required confined space. The course will address the hazards associated with confined  more...
40-Hour HAZWOPER Online on-line e-learning cbt (computer based) ...s and dress-out that we offer in 42 cities. Unlike other companies who are not in compliance with OSHA's suggested training guidance, we provide this training to EVERY 40-Hour HAZWOPER student and we do it without charging an additional fee!. Included with your registration is our exclusive "Dress-Out Pac " that provides all the materials you will need to complete the class as well and  more...
From Certified Foreclosure Agent Program
Working with REO Buyers 235 Webinar description: Buying homes from banks, mortgage companies or other lending institutions is unlike closing deals with private sellers. From negotiations to forms, coordinating distressed real estate transactions is an entirely different animal. In addition, REO sellers often have different policies, procedures and timelines. This is part of the Specialist program.  more...
Jump Start a Booming REO Business 230 on-line e-learning cbt (computer based)courseware Real Estate Owned (REO) business is currently bursting at the seams nationwide - distressed real estate sales continue to increase while traditional sales struggle. Large amounts of money are changing hands every day as lenders attempt to balance their books and move inventory as efficiently as possible. As a result, REO agents who have forged solid relationships with lenders are reaping the  more...
From 6P International, LLC
Managing Electronic Communication on-line e-learning cbt (computer based) COURSE DESCRIPTION: This course covers the purpose of an email policy and identifies the issues faced by organizations using emails. It also discusses creating and deploying an effective email policy for companies. Finally, the legislations regarding email monitoring are identified with special emphasis on Banking & Finance Regulatory Compliance  more...
From Compliance LLC
($297) - Basel ii certification and training program - Become a Certified Basel ii Professional CBiiPro on-line e-learning cbt (computer based)study at homeself directed Certified Basel ii Professional (CBiiPro) - Basel ii certification and training program The Cost: US$ 297 What is included in this price: A. The official presentations we use in our instructor-led classes (430 slides) You can find the course synopsis at www. basel-ii-association. com/ Certified_Basel_ii_Professional. htm B. Up to 3 Online Exams If you fail, you must study  more...
From Radiofrequency Safety International Corporation
Intro to Two Way on-line e-learning cbt (computer based) Introduction Every agency, company, or organization that has field personnel has a need to communicate with the elements in the field; this function is largely met by wireless telecommunications of some type. This course explains the fundamental parts of Two Way Radio Communication Systems, the protocol needed to have order on the system, and the basic operation of the radio units. Two Way  more...
From Serebra Learning Corporation
The Process of Globalizing a Product or Service on-line e-learning cbt (computer based) Actually going global takes both planning and doing. In this course, you'll learn about the three major steps you need to cover to globalize a product or service. First, pick the right geographic location for your corporate goals and create a good plan for globalizing the product or service you're working with. Then "globalize" your product or service and let the world know you're open for  more...
Federal Government Industry Overview Version 1 on-line e-learning cbt (computer based) ...nd millions of dollars in potential contracts are lost to companies who do not understand government procurement processes. However, budget shortfalls, redundant spending, and other challenges facing the government have resulted in new initiatives to streamline the procurement process. This course will provide you with an understanding of how the government works with businesses, the regulatory  more...
The Automotive Industry Overview Version 2 on-line e-learning cbt (computer based) ...costs, operational efficiency, and innovation, automotive companies are challenged to deliver higher value more efficiently than ever before. This dynamic automotive environment is also characterized by increasingly sophisticated consumers and redefined supplier relationships. Although regions such as South and Central Asia, South America, and Eastern Europe present enormous opportunities for  more...
The Oil and Gas Industry Overview Version 2 on-line e-learning cbt (computer based) ...emand have pushed oil prices to an all-time high. Big oil companies, even while investing heavily in exploration, technology, operational improvement, and research and development, are still left with huge surpluses in an industry so far known only as a modest return.In reality, there has never been a more challenging time for the oil and gas industry. While oil companies face tough challenges  more...
The Pharmaceutical Industry Overview Version 2 on-line e-learning cbt (computer based) ...ng, safety, marketing and regulatory issues. In order for companies to remain competitive in a highly regulated and rapidly changing pharmaceutical industry, they must constantly improve the way products are developed, produced and marketed, and the way the supply chain is managed.This course provides a high-level overview of the pharmaceutical industry environment, including its key players,  more...
The Food and Beverage Industry Overview Version 2 on-line e-learning cbt (computer based) The discovery of a new dish does more for human happiness than the discovery of a new star, says Anthelme Brillat-Savarin in his famous work, The Physiology of Taste. However, when leading food and beverage manufacturers introduce more than 15,000 new products every year with an average success rate of only 25 , such happiness can be fleeting. Few industries have as much pressure placed upon them  more...
The Health Care Industry Overview Version 2 on-line e-learning cbt (computer based) There is growing evidence that the current health systems around the world will be unsustainable if they go unchanged over the coming years. The health care industry is under constant pressure to streamline operations and cut extraneous spending, while providing quality, safe, and cost-effective care to its patients. In addition, operating in a highly regulated environment, industry players need  more...
The Banking Industry Overview Version 2 on-line e-learning cbt (computer based) Can you imagine a world without banks? In the past, banks focused on loans and deposits, debits, and credits. Now, due to dramatic changes in the world economy, banking is a far more complex business. On a daily basis, the industry must deal with margin pressures, consolidation, and technological and marketing challenges, not to mention unforeseen financial and political crises. However, with cash  more...
The Manufacturing Industry Overview Version 2 on-line e-learning cbt (computer based) ...siness has only two functions - marketing and innovation. Companies in the manufacturing industry seem to be taking this lesson from the legendary management guru, Peter F. Drucker, very seriously now. The manufacturing industry - the powerhouse driving many economies - has been reeling under the most challenging time in its history. Manufacturers are striving to be more innovative, compete  more...
The Retail Industry Overview Version 2 on-line e-learning cbt (computer based) Retail is one of the largest industries and one of the most visible to consumers. The retail industry includes businesses such as automobile dealers, retail gas stations, and department stores. Over the years, it has gone through various sales-channel shifts, from catalog sales to online selling. Yet, throughout these changes, the brick-and-mortar stores have remained strong. In today's retail  more...
The Telecommunications Industry Overview Version 2 on-line e-learning cbt (computer based) Connecting the globe, the telecommunications industry is an essential element of the modern business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of rapidly  more...
The Insurance Industry Overview Version 2 on-line e-learning cbt (computer based) ...cushion of investment returns begins to shrink, insurance companies are looking to sharpen their marketing efforts, cut overheads, and reduce claims leakage. They are also finding ways to optimize the use of technology to cope with the changing regulatory and competitive landscape, and capitalize on opportunities thrown open by emerging markets.This course provides insight into the insurance  more...
Telecommunications Industry Overview Version 1 on-line e-learning cbt (computer based) Connecting the world, the telecommunications industry stands as one of the most essential elements of the business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of  more...
Introducing Contact Centers CSR Success Criteria on-line e-learning cbt (computer based) This course describes the essential skills and qualities that will ensure successful customer service operations. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
ITIL Continuity and Availability Management on-line e-learning cbt (computer based) ...ervices, disasters such as these can disable or even ruin companies in the blink of an eye. The delivery and support of IT services are divided into core processes within the IT infrastructure library. This course covers two of the service delivery processes: IT service continuity management and availability management. IT service continuity management is the process of dealing with disasters  more...
Cross-selling in a Customer Service Call on-line e-learning cbt (computer based) ...companies have learned to appreciate in recent years, it's "flexibility". Technology, the economy, and global events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers. As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing efficient solutions. At the end of  more...
Identifying Your Customer s Expectations on-line e-learning cbt (computer based) ...companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate customers' expectations, and how your  more...
Consulting with the Internal Client Simulation on-line e-learning cbt (computer based) ...ess world today. Rather than hiring an outside firm, many companies are building their own internal consulting units. These units are faster, cheaper, and more connected to the projects they manage. Internal consultants within these units must have strong communication, research, diagnostic, and presentation skills. In this simulation, you are a marketing manager at Millennium Mobility, a  more...
Customer Support Specialist Simulation on-line e-learning cbt (computer based) ...adBandCast Inc., one of the world's leading communication companies. Digital cable TV, high-speed Internet, and phone service are among the company's products. You are a recent hire. An added challenge to your new position is that you have been assigned to work the graveyard shift. Your challenge is to figure out how to handle dealing with angry, difficult, and demanding phone customers before  more...
The Technical Professional as Internal Consultant on-line e-learning cbt (computer based) ...rove employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the organization to accomplish similar results. This course is designed to provide technical professionals with the basic skills necessary to succeed as consultants. It provides an overview of the profession, identifies the consultant's role, and provides techniques for establishing  more...
An Introduction to Project Management PMBOK-Third Edition aligned on-line e-learning cbt (computer based) ...field of project management is rapidly expanding, as more companies become project-based organizations. However, not all organizations and industries manage projects well. Some continue to waste time, money, and resources even after establishing procedures and protocols. A 1995 Standish Group survey showed that only 16 percent of software development projects finished on time and under budget,  more...
Initiating and Planning a Project on-line e-learning cbt (computer based) ...hases in developing and executing any successful project. Companies that are embarking on a new project initiative must assign people to gather facts and decide what exactly they want to produce and how they are going to produce it. This course examines which factors should weigh in during the project selection process and how to effectively plan a project from beginning to end. This course is  more...
Team Feedback A guide on-line e-learning cbt (computer based) ...reasingly significant role in the majority of today's top companies. This is based on the assumption that working in teams leads to better business performance. In that case, you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's performance, and how the team is  more...
Essentials of Electronic Communication on-line e-learning cbt (computer based) ...ing in touch, university students submitting assignments, companies offering products for sale, and office workers carrying out their daily business tasks. Most e-mail users can improve their e-mail skills by learning more about the basic features and potentials of e-mail. Any business person will benefit from developing an understanding of e-mail essentials. Individuals who use e-mail for  more...
Understanding Technical Professionals on-line e-learning cbt (computer based) As a manager, have you felt that technical professionals are sometimes difficult to understand? Do you find that the usual management models are not as effective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new  more...
e-Mentoring on-line e-learning cbt (computer based) Rapid changes in the way organizations look and do business have generated a new business tool: e-Mentoring. Here's an opportunity to examine the challenges and advantages of e-Mentoring and explore how to adapt communication skills to electronic media. Learn how to grow and manage e-Mentoring relationships by effectively selecting and matching e-Mentors and proteges, developing trust, using  more...
Leadership and the Knowledge Worker on-line e-learning cbt (computer based) ... your company's most valuable assets? For many of today's companies, it's the knowledge and experience of their workers. Does your company know how to best use this intellectual capital? Is your company a nurturing environment for knowledge workers? In this course, you'll learn about intellectual capital, how to lead your company from the front line to retain and increase its intellectual  more...
Attracting Developing and Retaining Generations on-line e-learning cbt (computer based) How can you create a work force that blends the skills and knowledge of all four contemporary generations? Members of the silent generation, baby boomers, Generation X, and Generation Next are attracted to companies for different reasons. They have a variety of developmental needs and are loyal for a variety of reasons. Managers, HR professionals, team leaders, department leads, and company  more...
About 360-Degree Performance Feedback on-line e-learning cbt (computer based) ...of the mid-1990s, nearly all Fortune 500 and Fortune 1000 companies were using it. As well, many Global 2000 companies have incorporated this process as an essential complement to existing performance appraisal schemes. Upon the completion of this course, you will be able to soundly decide if 360-degree performance feedback is right for your organization. As well, you will be aware of issues  more...
Elements of a 360-degree Performance Review on-line e-learning cbt (computer based) Are you familiar with the elements of the 360-degree performance review process? Are your participants familiar with them? Implementing a 360-degree performance review within your organization is a large undertaking; however, with proper preparation of your participants, the resulting feedback is far more likely to be accurate and useful. Failure to consider the crucial elements of the review  more...
Delivering 360-Degree Performance Feedback on-line e-learning cbt (computer based) Are you familiar with how to give 360-degree performance feedback? Do you know how to make 360-degree feedback meaningful? The effective delivery of 360-degree performance feedback can make or break your performance review program. You can ensure that performance feedback is effective when you, or your company, use good interviewing techniques, conduct an effective performance interview, and  more...
360-Degree Performance Appraisal Simulation on-line e-learning cbt (computer based) In this simulation, you will assume the role of Northeast Regional Director of Sales for IpSwitch Components, a seller and service provider of computer networking hardware. Recently, the company decided to experiment with a 360-degree performance feedback system, hoping to replace the traditional manager-level review process. This simulation is based on the SkillSoft series 360-Degree Performance  more...
Managing in a Global Business Environment on-line e-learning cbt (computer based) ...Companies now face intense competition all around the globe. In this challenging environment companies seek to adopt strategies that sustain their business growth. As a result organizations are changing the way they conduct and operate their businesses, transforming themselves in order to cope with these demanding circumstances. For today's business managers the need to comprehend these  more...
Managing and Rewarding Top Performers on-line e-learning cbt (computer based) ...ir resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and ultimately retain top performers through a combination of benefits packages, performance reviews, improved management policies and other non-financial reward strategies. You will also learn how to promote your company in  more...
Affirmative Action and the EEO HRCI PHR on-line e-learning cbt (computer based) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee rights, such as equal employment opportunity (EEO) and affirmative action (AA). The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's competencies.  more...
Strategic Approaches to Workforce Planning and Employment HRCI SPHR on-line e-learning cbt (computer based) In order to remain competitive in the business world, organizations must ensure that they employ the right people in the right numbers at the right time. Workforce planning and employment involves the processes of planning, developing, implementing, administering, and ongoing evaluation of recruiting and hiring to ensure that the workforce will meet the organization's strategic goals and  more...
EEO and Affirmative Action HRCI PHR on-line e-learning cbt (computer based) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee rights, such as equal employment opportunity (EEO) and affirmative action (AA). The (HRCI) certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's  more...
Introduction to Advanced Finance on-line e-learning cbt (computer based) Don't be intimidated by corporate finance and choosing appropriate investment projects. If you are a corporate manager faced with choosing between different investment projects, this course will be helpful. You will review Time Value of Money concepts, and learn how to choose corporate projects using accounting models and cash flow models. This course is designed specifically for business  more...
Investment Project Analysis and Selection on-line e-learning cbt (computer based) Don't be intimidated by corporate finance and choosing appropriate investment projects. If you are a corporate manager faced with choosing between different investment projects, this course will be helpful. You will learn how to choose corporate projects based on the different project analysis models and advanced analysis tools. This course is designed specifically for business managers, financial  more...
Corporate Restructuring on-line e-learning cbt (computer based) Corporate restructuring is frightening, but it doesn't have to scare you to death This course will show you how to initiate successful mergers or resist hostile takeovers. As well, it will improve your chances of surviving financial distress. Whatever your restructuring situation, you will be prepared to handle it by taking this course This course is designed specifically for business managers,  more...
Sustaining Competitive Advantage on-line e-learning cbt (computer based) ...an help a company gain and sustain competitive advantage. Companies build their strength around three key strategic areas: competitive positioning, core competence, and talent. By focusing on these strategic approaches, this course demonstrates how competitive advantage can be created, grown, and sustained in a company. Those in management who are engaged in or preparing for a more strategic  more...
Thinking Strategically on-line e-learning cbt (computer based) ...companies are discovering the importance of strategic thinking. Being lean and mean and process efficient is no good if you don't have the correct business strategy. But what is strategic thinking and what does it look like in the context of your business? This course is focused on discovering and using the key elements of successful strategic thinking. Those in management who are engaged in or  more...
The Imperatives of Innovation and Leadership in Strategy on-line e-learning cbt (computer based) ...nvironment, the need for innovation increases. While some companies focus on incremental and continuous innovations, other companies have managed to create disruptive innovations, challenged existing incumbents, and created entirely new markets for their products or services. However, without leadership, many of these innovations go unrealized, as not all managers have the leadership qualities  more...
Six Sigma and Critical Customer Requirements on-line e-learning cbt (computer based) ..." Unlike the weather, serving customer needs is something companies actually can do something about. Quality Function Deployment (QFD) is a systematic process for motivating a business to focus on its customers. In a Six Sigma environment, such a focus is central to success. In this course, you'll learn how QFD works. You'll explore ways to listen to the voice of the customer and how to  more...
Lean Tools on-line e-learning cbt (computer based) At its heart, being Lean seeks to eliminate waste from the organization. By applying Lean tools and techniques, organizations can become more competitive, agile, and responsive to customer demands. This course highlights the implementation of Lean tools in the production and manufacturing environment. These tools have derived largely from the development of the Toyota Production System (TPS). In  more...
Six Sigma Reducing Variation to Improve Quality on-line e-learning cbt (computer based) What, do you expect everything to be perfect? How would you respond if one of your employees said that to you? You might consider saying, "Well, yes " In fact, striving for near perfect quality is reasonable and achievable. It's a matter of reducing variation through the use of Six Sigma. "Variation," or deviation from what the customer wants, may be inherent in the business world, yet by  more...
Six Sigma Listening to the Voice of the Customer on-line e-learning cbt (computer based) Let the buyer beware. That old business maxim of caveat emptor once struck fear in the hearts of many wary consumers. Now there's a new reality: Competition for consumer attention is intense across all industries and markets, so now it's the company itself which is being admonished to beware. That means businesses should be looking for the best way to gauge what its customers really need and want.  more...
Six Sigma DMAIC Defining the Problem on-line e-learning cbt (computer based) What's your problem? It could be said that this is one way to get to the heart of a matter. Of course, there's a better way. In this course, Six Sigma DMAIC: Defining the Problem, Six Sigma Green Belts and team members are given a systematic, objective, and measurable process for quantifying the challenges facing your organization. In lesson one, "The Project Charter," you'll learn guidelines for  more...
Six Sigma DMAIC Measuring the Process on-line e-learning cbt (computer based) Would you use your thumb and forefinger to measure how much carpet you need to buy for a new room in your house? By the same token, do you have the right tools for measuring a process in your organization that just isn't working? "Six Sigma DMAIC: Measuring the Process," provides Six Sigma Green Belts and team members with techniques for precisely pinpointing the source of problems--and precisely  more...
Six Sigma DMAIC Analyzing the Data on-line e-learning cbt (computer based) There's one thing that doctors, mechanics, and detectives sometimes share in common--getting to the source of something that's gone wrong in a system. Things go wrong in business systems too, and to get at the source of the problem, you have to dig down deep. This course is all about making sure Six Sigma Green belts and team members dig deep enough, to where the solutions are simplest. In order  more...
Six Sigma DMAIC Analyzing the Process on-line e-learning cbt (computer based) Imagine the perfect cup of coffee--it tastes and smells great, it's served at exactly the right temperature, and, best of all, it satisfies you every time. Because it's perfect, you find yourself returning again and again to the cafe that sells it. The perfect cup of coffee--or the perfect product or service--is what Six Sigma is all about. To achieve Six Sigma, a product or service has to be 99.9  more...
Six Sigma and the Corporate Enterprise on-line e-learning cbt (computer based) ...ial development of Six Sigma; Six Sigma's uses in leading companies to date; the benefits to be realized by successful deployment, and the metrics and core competencies crucial to its use. You'll also learn why Six Sigma emphasizes the alignment of business systems and processes; how to create a framework for business process management; and the applications for Six Sigma in manufacturing,  more...
Inventory Management on-line e-learning cbt (computer based) ...companies must be able to move large quantities of product quickly to locations across the globe. Overnight delivery methods have drastically altered customers' expectations regarding delivery times. Lead times of four to six weeks are no longer acceptable. In light of these changes, effective Inventory Management is no longer static- the emphasis is on movement, and quick response to changing  more...
Building Brand Equity on-line e-learning cbt (computer based) ...to see plenty of headlines about the number of subsidiary companies each corporation owns. Here's why: brand equity. It's a fact that each subsidiary of a corporation has a value linked to its brand names, in addition to its base dollar-value. This value is measured by the consumer's attitudes and loyalties toward the brand. Brand equity adds dollar-value to a company's worth.  more...
Foreign Corrupt Practices Act on-line e-learning cbt (computer based) U.S. firms seeking to do business in foreign markets must be familiar with the Foreign Corrupt Practices Act (FCPA). The act prohibits corrupt payments to foreign officials for the purpose of obtaining or keeping business. This course provides an overview of the FCPA. It illustrates how the act can impact your business and gives advice on the steps you can take to make sure that your business  more...
Doing Business on the Internet on-line e-learning cbt (computer based) ...mer records are kept, is a difficulty faced by almost all companies that engage in Internet-based commercial activity. Regulation of the digital marketplace is very difficult to achieve and currently, in the United States, much legislation on this area is pending but not yet enacted. The main areas requiring regulation are issues related to Internet advertising, the protection of intellectual  more...
Insider Trading on-line e-learning cbt (computer based) ...nd criminal penalties incurred by insider traders and the companies that they work for. It identifies the main procedures that companies should take to prevent insider trades generally and specifically during pension fund blackout periods. The main rules regarding the reporting of insider trading are also discussed. SkillSoft's Legal Compliance courses are developed and maintained with subject  more...
Record Retention on-line e-learning cbt (computer based) ... you should use? Following the Arthur Andersen case, many companies are reexamining what documents they keep and how long they must keep them. Having a carefully planned and documented record retention policy supports your company's internal documentation and accounting systems and addresses the compliance requirements of state and federal law. While disposing of too many records can increase a  more...
Independent Contractors and Temporary Employees on-line e-learning cbt (computer based) ...companies are hiring contract or temporary employees to meet their changing staffing needs. Before hiring an independent contractor or temporary employee--also referred to as a contingency worker--companies should be aware of the costs involved along with the relevant legal and taxation issues. It is important that both parties have a clear understanding of the terms of their agreement with the  more...
The Sarbanes-Oxley Act of 2002 on-line e-learning cbt (computer based) On July 30, 2002, President Bush signed into law the Sarbanes-Oxley Act of 2002. Sparked by a wave of dramatic corporate and accounting scandals, this federal securities legislation attempts to combat corporate fraud and to enhance the accuracy and reliability of corporate disclosures made pursuant to the securities laws. The act's provisions have helped to enhance audit committee responsibility  more...
Drug-free Workplace on-line e-learning cbt (computer based) ...are employed, and that substance abusers tend to apply at companies that never administer drug tests. Substance abuse costs businesses millions of dollars each year in lost productivity and increased insurance costs. Creating a drug-free workplace program at your organization will help keep employees healthy and productive. In this course, you'll learn about the Drug-free Workplace Act, the  more...
Sarbanes Oxley Whistleblower Protection on-line e-learning cbt (computer based) ...reinforces the act of whistleblowing, and requires public companies to adopt a code of business ethics and protocols for receiving and reviewing reports of ethical wrongdoing. More importantly, the Act enforces compliance by making both corporations and individuals accountable for their actions via administrative, civil, and criminal enforcement mechanisms. In this course, you'll learn about  more...
Supervisor and Manager Sexual Harassment Awareness on-line e-learning cbt (computer based) Sexual harassment can have a very negative impact on victims, offenders, and the company in which the offense occurs. There are many forms of prohibited conduct that can create a hostile working environment. Training managers and supervisors about the areas of prohibited conduct is an important part of reducing liability. Company managers have an additional responsibility to both their employees  more...
Managing Workplace Harrassment Complaints on-line e-learning cbt (computer based) ...ch of Pennywise Rental Car, one of the largest car rental companies in the world. The company has provided you with workplace harassment training for managers. All of the employees at this particular Pennywise location report to you. When one of the rental agents, Violet Pham, comes to you to complain that her shift supervisor, Cliff Kinsler, has been harassing her, you will need to take action  more...
Supervisor and Manager Sexual Harassment Awareness Multi-State Edition on-line e-learning cbt (computer based) Sexual harassment can have a very negative impact on an organization's work environment. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to sexual harassment. This role includes knowing the laws, guidelines, policies, and resources for correcting, preventing, and investigating sexual harassment complaints.  more...
HIPAA Securing Protected Health Information on-line e-learning cbt (computer based) ...les to make it easier for healthcare providers, insurance companies, and information clearinghouses to provide adequate care for patients. By using a single set of standards for exchanging electronic data, healthcare organizations can send and receive health information more quickly and at a lower cost. However, standardizing the electronic "language" of healthcare data creates a threat to a  more...
Interviewing and Hiring Practices on-line e-learning cbt (computer based) ...judgment in the hiring and interviewing process. Not many companies nowadays specify discriminatory characteristics either directly or openly in an advertisement, unless these are required by a bona fide occupational qualification. Your advertising medium, the questions you ask on forms, what you discuss in company publications, and your interview questions combine to create an impression of  more...
Antitrust--Talking with the Competition on-line e-learning cbt (computer based) Collaboration is an agreement to engage in some form of economic activity with another party. In modern markets, competitors may decide to collaborate for a number of reasons. These include funding innovation projects, sharing marketing or distribution costs, or implementing best practices in production or services. Collaborating with a competitor can help your company to cut costs and deliver a  more...
Small Business Server 2000 on-line e-learning cbt (computer based) To provide an overview of Microsoft Small Business Server (SBS) 2000 and its main features, such as its management consoles and monitoring tools, and to show how Microsoft Exchange 2000, ISA Server 2000, and Microsoft SQL Server 2000 integrate with SBS 2000 Network administrators for companies of up to 50 users; IT solutions companies that wish to deploy SBS 2000  more...
Microsoft Small Business Server 2000 Administration on-line e-learning cbt (computer based) To introduce students to the network planning and security issues involved in deploying Microsoft Small Business Server 2000 Technical personnel at IT solution companies who wish to deploy Microsoft Small Business Server 2000 to small businesses and network administrators of small businesses  more...
Microsoft Small Business Server 2000 Features on-line e-learning cbt (computer based) To introduce students to the communication and advanced features of Microsoft Small Business Server 2000 Technical personnel at IT solution companies who wish to deploy Microsoft Small Business Server 2000 to small businesses and network administrators of small businesses  more...
Introduction to e-Commerce on-line e-learning cbt (computer based) This course provides the learner with an overview of the state of e-commerce today. It defines electronic commerce and discusses electronic commerce elements. An overview of business-to-consumer and business-to-business electronic commerce is given. This course also addresses issues and technologies available for companies wishing to engage in e-commerce. This course is intended for Managers and  more...
Overview of the Telecommunications Industry on-line e-learning cbt (computer based) This WestNet e-Learning module will trace the development of the telecommunication industry from the early Bell monopoly to today's competitive marketplace. We will explore how regulatory rulings, the Telecommunication Act of 1996, and changing market demands have affected both telecommunication carriers and consumers.  more...
Overview of Telephony Services on-line e-learning cbt (computer based) This WestNet e-Learning module focuses our attention to the various types of services carried by wires and switching systems.  more...
DOT Drug and Alcohol Awareness on-line e-learning cbt (computer based) ...he US today. These problems can affect profits and expose companies to increased medical and insurance costs, and any related financial loss due to compensation. Several US laws have been enacted to combat drug and alcohol abuse in the workplace. The Department of Transportation (DOT) interprets these laws and provides employers who are responsible for transportation employees with guidelines  more...
DOT Security for Shipment of Hazardous Materials on-line e-learning cbt (computer based) According to the US Department of Transportation (DOT), over 800,000 shipments of hazardous materials are transported in the United States every day. The materials shipped include those of chemical, petroleum, radioactive, explosive, and poisonous natures. Of the 800,000 shipments, almost 769,000 are transported by truck on the nation's roads, with the rest divided among rail, pipeline, water, and  more...
SAP Strategic Enterprise Management SEM on-line e-learning cbt (computer based) SAP Strategic Enterprise Management (SEM) shows what SAP SEM is, which business processes it covers, and which companies use it. The student will be introduced to the components of the SAP SEM System and their functions. The audience for this course includes students who need to learn how to use SAP Strategic Enterprise Management, members of project teams (organizational and conceptual phases).  more...
SAP Business Information Warehouse BW - Configuration Overview on-line e-learning cbt (computer based) ...companies can benefit from using a business information warehouse. The SAP BW component, and its underlying data model, will also be presented. Furthermore, the trainee will be introduced to two key tools for configuring the BW system. The audience for this course would include students who need to learn how to use SAP Business Information Warehouse, members of project teams (organizational and  more...
Understanding Budgeting and Finance: Understanding Balance Sheets on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...companies: What's a healthy business? What's the right balance of debt in company funding? How should a company's funds be employed? Most of us have no idea of the financial realities that underpin our companies. That's where this course will help! It introduces some basic financial principles. You'll understand your own role in your company's financial well-being and be able to gauge a  more...
Managing People : Resolving Team Conflicts on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...des have seen a revolution in the way businesses operate. Companies now recognise that their people are their most precious asset. Today's manager needs leadership skills to shape people into effective working units ...called teams ...and lead them to success. Conflict between team members is inevitable as a team forms and grows. This course helps you act to resolve conflict before it's too  more...
Managing People : Developing your team on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...des have seen a revolution in the way businesses operate. Companies now recognise that their people are their most precious asset. Today's manager needs leadership skills to shape people into effective working units ... called teams ... and lead them to success. In this course you can examine why its better to lead a team rather than a group of people and what the benefits are for you, the team  more...
Managing Yourself : Are you a Leader? on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The last few decades have seen a revolution in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff have become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills.  more...
Managing Yourself : Strengthening your Position as Leader on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The last few decades have seen a revolution in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff has become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills.  more...
Windmaster Case Study 1: The 3 Phases of Strategic Planning on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Competing in the business world isn't a peaceful game. Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions.  more...
Windmaster Case Study 2: Industry Analysis on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course examines the role analysis plays in strategic planning and introduces you to industry analysis. You  more...
Windmaster Case Study 3: Company Analysis on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course introduces you to company analysis and explains its aim of assessing how well a business is performing  more...
Windmaster Case Study 4: Portfolio Analysis on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course introduces you to portfolio analysis as means of reviewing an organisation's range of products. You  more...
Analysis Question Bank on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Competing in the business world isn't a peaceful game. Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions.  more...
Windmaster Case Study 5: Identifying Strategic Options on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course takes you onto the second stage of strategic planning, choice, and shows you how to identify the  more...
Windmaster Case Study 6: Evaluating Strategic Options on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course examines evaluation and selection, the final critical steps of strategic choice. You will investigate a  more...
Choice Question Bank on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Competing in the business world isn't a peaceful game. Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions.  more...
Windmaster Case Study 7: Strategy Implementation on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course examines the issues involved in implementing a strategy and its complex and iterative nature. You will  more...
Implementation Question Bank on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Competing in the business world isn't a peaceful game. Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions.  more...
Apply the 4 Phase Process: First Pacific Case Study on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course examines how the theories and principles of strategic analysis stand up to real world events using a  more...
KAZ (Keyboard AZ) Typing Tutor on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd KAZ (short for Keyboarding A-Z) was created by a UK team of typing teachers and computer experts to make it possible for anyone to learn to touch type the A-Z keys in an average of just 90 minutes. Learning times vary as the course is designed to allow learners to work at their own pace. The KAZ accelerated touch-typing learning method is based on 11 words in just 5 phrases. The KAZ approach to  more...
Oracle Applications 11i General Ledger: Set Up on-line e-learning cbt (computer based) ...es, develop budgets, manage transactions between multiple companies, and prepare financial reports. The course guides students through the entire general ledger accounting cycle. Students create a set of books by defining a chart of accounts, a calendar, and currencies. Simulations allow students to practice tasks such as creating, adjusting, and posting different types of journal entries,  more...
Customer Relationship Management eCRM on-line e-learning cbt (computer based) Customer Relationship Management: eCRM introduces the students to managing customer relationships over the Internet. The program details the characteristics of eCRM, how departments can use eCRM to automate processes, and how to customize eCRM interfaces for each type of eCRM user. This series is intended for managers, supervisors, customer service representatives, and anyone within an  more...
Introduction to e-Commerce on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This course provides the learner with an overview of the state of e-commerce today. It defines electronic commerce and discusses electronic commerce elements. An overview of business-to-consumer and business-to-business electronic commerce is given. This course also addresses issues and technologies available for companies wishing to engage in e-commerce.  more...
Microsoft BizTalk Server 2000: Part 2 - Documents: Mapping, Managing, Submitting on-line e-learning cbt (computer based) This is the second course in a five part series that deals with the mapping and managing of document flow. This course covers creating maps using BizTalk Mapper creating objects in and managing BizTalk Messaging Manager and the submission of documents to BizTalk Server. The course continues to build upon the scenario companies that form the scenario core of the curriculum presenting learners with  more...
Microsoft BizTalk Server 2000: Part 4 - Components, Solutions, and Troubleshooting on-line e-learning cbt (computer based) This is the fourth course in a five part series that presents the knowledge and skills necessary to create application integration components (AICs) for use with BizTalk Messaging Services. It also covers the deployment and management of an automated business process between trading partners using BizTalk Server 2000. In this respect it presents a type of practical application of much of the  more...
Sexual Harassment: Preventing Sexual Harassment Claims on-line e-learning cbt (computer based) ... the student an overview of how sexual harassment affects companies and how they can be legally responsible for incidents of sexual harassment. The program details how to create a sexual harassment policy what criteria should be included in an effective policy and how to implement the policy. In addition the program teaches the learner strategies for preventing sexual harassment including  more...
HIPAA Privacy and Affiliated Agents on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In a HIPAA Privacy and Business Associatesa ? you will learn the fundamentals of HIPAA Privacy training. The course explains HIPAA as well as the concepts of administrative simplification covered entities and how HIPAA training impacts preferred partner companies and repricing organizations as well as other business associates.  more...
SAP Business Information Warehouse (BW) - Configuration Overview on-line e-learning cbt (computer based) SAP Strategic Enterprise Management - Overview shows how companies can benefit from using a business information warehouse. The SAP BW component and its underlying data model will also be presented. Furthermore the trainee will be introduced to two key tools for configuring the BW system.  more...
SAP Strategic Enterprise Management (SEM) on-line e-learning cbt (computer based) SAP Strategic Enterprise Management (SEM) shows what SAP SEM is which business processes it covers and which companies use it. The student will be introduced to the components of the SAP SEM System and their functions.  more...
SAP R/3 Structure and Operation on-line e-learning cbt (computer based) This course describes the structure of the R/3 System and how it works. The SAP R/3 System explains what SAP R/3 means and describes the kinds of companies in which it can be used as well as the system architecture on which it is based. Additionally it will describe how the trainee will be introduced to R/3 as an integrated system as well as its organizational structure and components. The  more...
Introduction to e-Commerce on-line e-learning cbt (computer based) This course provides the learner with an overview of the state of e-commerce today. It defines electronic commerce and discusses electronic commerce elements. An overview of business-to-consumer and business-to-business electronic commerce is given. This course also addresses issues and technologies available for companies wishing to engage in e-commerce.  more...
SAP R/3 Retail Organizational Structures & Master Data on-line e-learning cbt (computer based) The purpose of this course is to give users working in retail companies knowledge of the organizational structure and master data of the SAP R/3 retail system. This course also provides essential skills in daily activities associated with use of Master Data in IS Retail.  more...
SAP Retail Order Management in the Wholesale Sector on-line e-learning cbt (computer based) The purpose of this course is to give users working in retail companies dealing with orders an overview of the possible processes of customer order processing. This course illustrates the training knowledge using an example of a possible process chain between a retail company and its clients.  more...
Supply Chain Management on-line e-learning cbt (computer based) The course Supply Chain Management is intended to give company executives and interested experts in various industries an overview of the content goals possibilities and challenges of Supply Chain Management. As most chores within the supply chain today cannot do without the use of computer software the course shows concrete examples using SAP within different industry areas. The course transfers  more...
Getting the Most out of the Internet on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The course will focus on teaching users (individuals and companies) how to use the Internet effectively and efficiently. This includes a high level treatment of the Internet terminology and technology; a client-side look at using the Internet as a resource; a server-side look at using the Internet as a business tool; emerging technologies and strategies for the future.  more...
From International Career Institute
Advertising Correspondence Course - Certificate and Diploma cd rombook ...uburban and country newspapers * Magazine publishing companies * Television and television stations * Marketing departments * Retail advertising department Previous Assessment Details This course includes in-depth written assessments that you complete as part of your course work and then forward to your tutor. Once your tutor has marked and graded your work you will  more...
From Dbametrix Solutions
Oracle Database 11g 2 days DBA instructor led trainingon-line e-learning cbt (computer based)courseware ...else in Online IT Training courseware and Online Training companies- there is really NO substitute or alternate for "real experience". Affordable fee for all Online Oracle training courses: We are offering very affordable and low cost fee for all our online Oracle courses. DBAMETRIX offers some great fast track online Oracle training coures as per following. These course would be  more...
Oracle Database 10g 2 days DBA on-line e-learning cbt (computer based)courseware ...else in Online IT Training courseware and Online Training companies- there is really NO substitute or alternate for "real experience". Affordable fee for all Online Oracle training courses: We are offering very affordable and low cost fee for all our online Oracle courses. DBAMETRIX offers some great fast track online Oracle training coures as per following. These course would be  more...
From ProTrain Online
Medical Coding, Medical Billing - Combined on-line e-learning cbt (computer based)study at homeself directed ...he fastest growing opportunities in healthcare. Insurance companies and government agencies are spending more time and money researching and controlling claims fraud, abusive practices and medical necessity issues. Because of this, most companies and practices are looking for employees who are highly trained in the field. And, studies show that Medical Billers are paid accordingly for their  more...
From SpeedTeach
Business Corporate Coaching on-line e-learning cbt (computer based)self directedE-learning The Corporate Coaching course was created to pass on knowledge regarding coaching in general and organizational coaching in particular as well as the skills needed to become a successful coach. The course gives you and/or your organization the following advantages: Increased performance. Coaching develops the best qualities of people and teams and enables the use of these qualities at work  more...
From Jidaw Systems Limited
A+ by Remote Intructor-led Training on-line e-learning cbt (computer based) Learn A+ by Remote instruction course. The A+ Certification is the most widely recognized certification program that addresses PC Repairs and Maintenance. It is funded and promoted by the entire major IT companies such as Compaq, Microsoft, IBM, Novell, Dell, HP, etc. The remote instruction course is instructor-led training (ONE-ON-ONE, ON-REQUEST and Personalized) conducted via e-mail/the  more...
From Knowledge Matters LLC
Certified Coding Associate ...Associate assign medical codes for submittal to insurance companies or the Federal Government for payment, data collection, research, billing and quality improvement. Troy University offers you the most effective way to become a Certified Coding Associate in the growing healthcare industry. TROY's course for Certified Coding Associate provides a structured online training program to give you  more...
Certified Medical Claims Professional on-line e-learning cbt (computer based) ...for the accuracy and submittal of bills sent to insurance companies or to the Federal government for payment. Some Coders/ Billers and Transcriptionists are self-employed and work from their homes. Troy University offers you the most effective way to become a Certified Medical Claims Professional in the growing healthcare industry. TROYa ™s course for Certified Medical Claims Professional  more...
From Improsys
Six sigma Training Program instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewaree-book ...companies to make improvements in their profits by designing and monitoring every day business activities in ways which minimizes all types of waste and non-value adding activities and maximizes customer satisfaction Six Sigma is a data driven approach focused on analyzing the root causes of business problems and solving them. Six Sigma Training Instructor led Class Room Training Online  more...
From Multi-media Access
Electrical Safety on-line e-learning cbt (computer based)coursewareinteractive ...ment. Electrical accidents can damage equipment, putting companies "out of production" for days or even weeks. Sparks from frayed wires and machinery can start fires and cause explosions. Electricity can harm people even more directly through shock and electrical burns. Your employees will learn how electricity works, how to work with it safely, and how to properly respond to an emergency  more...
From Ideal Performance Training
Indoor Cycling Instructor Course on-line e-learning cbt (computer based)study at homeself directed ...value and excellent support which our 'live' students and companies have always enjoyed and guarantee you comprehensive, professional online learning resources and personal tutor support second to none!! The content of the online course mirrors as closely as possible our 'gold standard' live 2 day indoor cycling instructor course, with some additional underpinning knowledge to refresh  more...
From eDrishyaa IT India
FREE SAP WORKSHOP IN COIMBATORE .......... Overview ( SAP is in boom. There are 60, 000+ companies, who have already implemented SAP across 120 countries, employing more than 10 million SAP professionals and posses an amazing IT market share of 22%. According to a survey conducted by Yoh Index of Technology Wages, SAP Professionals are the highest paid ($75. 09/ hour) professionals. Most of the MNCs are implementing SAP and  more...
From Artisan Business Group
Introduction to China's Safety and Security Market instructor led trainingon-line e-learning cbt (computer based)workshop / seminar "Introduction to China's Safety and Security Market" seminar is intended to educate U.S. firms and executives in the Safety and Security Industry on the promising opportunities in China. The session will review the potential business opportunities in China's public safety and security market, and coach you on building effective business network and government ties. Overview: China s safety and  more...
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