Online Companies eLearning - Training Resources

Introduction to ISO 9001:2000 ISO 9000 is increasingly becoming the standard for doing business. Organizations worldwide are implementing ISO 9000 Quality Management Systems. What is ISO 9001:2000 and what does it require? Learn to understand the requirements and apply the standard within an organization. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and  more...

Writing User Guides ...technical writing field. Many writers start their jobs at companies maintaining and creating end user materials. Coursework focuses on how to write reader-friendly documentation, what to look for in maintaining existing guides, the steps involved in creating new guides, working with style considerations, the differences between editing and proofreading, and the job of the user guide writer.  more...

Violence in the Workplace ...ety-training program, you will learn what individuals and companies can do to reduce the frequency and severity of violent incidents. Welcome to Violence in the Workplace This isn?t a video game or a television show; this is real. Violence in the workplace is a real problem, but in this important safety-training program, you will learn what individuals and companies can do to reduce the  more...

Violence in the Workplace ...ety-training program, you will learn what individuals and companies can do to reduce the frequency and severity of violent incidents. Welcome to Violence in the Workplace This isn?t a video game or a television show; this is real. Violence in the workplace is a real problem, but in this important safety-training program, you will learn what individuals and companies can do to reduce the  more...

Trade Secrets & Their Protection ...cting trade secrets is more important than ever today, as companies look for ways to get ahead and stay ahead of the competition. Prudent companies are recognizing the need not only to protect their own confidential business information as trade secrets, but also to guard against the misappropriation of others` trade secrets. Trade Secrets Protecting trade secrets is more important than ever  more...

The Internet - Applying the Basics to your Business ...o do effective business research. Gathering data on other companies? backgrounds, competitive intelligence, market studies, sales prospecting, stocks and investment research, suppliers, and making new contacts. The participants do a practical exercise so that they understand what they have been taught and will be able to apply it to their own research needs. There will also be an opportunity  more...

Starting A Business?: How To Develop An Effective Business Plan ...nager, V.P., CEO and consultant assisting small and large companies with their plans and strategy. Before you pass on this tutuorial, please review his credentials at the end of this course outline...it may save you endless hours of formulating a business plan that either gets rejected or doesn`t leverage your organizations global comparative advantage. And, if you think you understand your  more...

Six Sigma Management and Leadership Training Program This course will teach you about the methodology and implementation of Six Sigma in your organization. Self-Directed. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project components internally on real life (versus contrived) situations. In the 21st Century, and its global economy, the skills of Process Efficiency is paramount to an  more...

QuickBooks Pro 2008 ...ckbooks 2008 such as how to use the interface, setup your companies, use lists, work with inventory, sell your products, invoice customers, process accounts receivable, work with bank accounts, and accounts payable. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory  more...

Record Management & Retention Policy Use ... desk calendar, an appointment book or an expense record. Companies are required by law to maintain certain types of corporate records, usually for a specified period of time. The failure to retain such documents for these minimum periods can subject a company to penalties, fines or other sanctions or could put it at a serious disadvantage in litigation. Accordingly, every company should  more...

Principles of Home Inspection: 100 Hour Professional Development Certificate ... & Associates, one of the most successful home inspection companies in North America, Principles of Home Inspection is based on years of practical experience in both inspecting homes and training inspectors. This course of study can be reasonably completed within 2 months to 1 year depending on your study schedule and available time. It is important to grasp the knowledge presented and  more...

Payroll Accounting Learn quickly from an accounting expert how to carry out the entire payroll process. This course is designed to introduce individuals, entrepreneurs and small businesses to the cost of labor and its related payroll taxes. In some companies, payroll costs represent more than one-third of the operating costs. The employer is liable for meeting reporting requirements and for the money withheld from  more...

Medical Terminology Training ...nizations (HMOs), mental healthcare facilities, insurance companies and government agencies; some work from home as independent consultants using medical billing and coding programs and other computer software. Our Medical Terminology Home Training Program is designed for those who require a solid medical terminology background for health-related careers. It is the prerequisite program for our  more...

Manufactured Housing Appraisal/Valuation Course This course will teach each student how to determine the value of a Manufactured Home, using the NADA Manufactured Housing Guide and other methods. This course is designed to allow you to sit for various exams that may lead to Certification. Successful completion of this course will enable the graduate to prepare for various exams that may lead to becoming a Certified Manufactured Home Appraiser.  more...

Legal Transcription Training ...his area. In addition, large national legal transcription companies now hire home-based transcriptionists. They eagerly await graduates. According to the findings of NFPA ( National Federation of Paralegal Associations)the need for legal assistants is increasing rapidly. The demand is for more than 200,000 individuals who are employable in the U.S., working in law firms, corporations,corporate  more...

How to Control Your Worker s Compensation Cost ...ogram. You will work with workers compensation insurance companies and state rating bureaus to receive the lowest experience modification rating possible. Learn to perform thorough insurance claims investigations. Finally you will learn to manage claims until each is worker has returned to their regular duties, settled, or fraudulent workers compensation claims are fully prosecuted. Are you  more...

Green Driving Techniques Learn how to drive smarter and more efficiently to reduce your fuel consumption and lower your environmental impact. Green Driving Techniques We all notice the impact of fuel prices in one way or another, whether it is the cost of our daily commute or work-related driving, or higher prices for food and other consumer products. People are also increasingly concerned about their individual  more...

Expert Certificate Course in Medical Coding ...n to ensure proper financial reimbursement from insurance companies and government agencies. Numerical codes provide the clarity that insurance firms need to keep paperwork and payments flowing. Learning this numeric language puts a new world of employment possibilities at your fingertips. This course offers expertly prepared material that will train you to become a professional medical coder  more...

Expert Certificate Course in Medical Transcription with Work Placement Program ...jobs all over the country when you graduate. More than 50 companies have hired our grads, and the US Department of Labor forecasts the annual growth rate of the MT profession to be 21%-35% through 2012. This means a continuation of excellent job potential over the next eight years. Medical transcription is an ideal career for anyone with typing skills and an interest in healthcare. Common  more...

Expert Purchasing Management ...emands of your leadership role? You're not alone. Today's companies are expecting more than ever from their purchasing managers. And today's environment is confronting purchasing managers with more challenges than ever. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest  more...

Ethics and Compliance Basics Reinforcing ethical principles and educating company members about compliance with the law is an ongoing and important responsibility. A company is only as ethical and compliant as its directors, managers and employees. Ethics and Compliance Basics Reinforcing ethical principles and educating company members about compliance with the law is an ongoing and important responsibility. A company is  more...

Employment Closure Training & Certification Program ...er at one time or over several sessions. Employees leave companies on a daily basis, yet few people understand the scope and complexities involved with processing a termination. This course covers the numerous tasks and procedures that must be completed whenever an employee terminates, and includes details on pre- and post-termination responsibilities, the various labor and benefit laws such  more...

Discover the Benefits of Self-Publishing! ...d sell it. Course Description Fewer and fewer publishing companies are taking on new authors and self-publishing is becoming a very viable and profitable option for many authors. If you are considering self-publishing your book, this course will provide you with a systematic approach for accomplishing that task. You will learn how to format your manuscript so that it is ready for the  more...

Crystal Reports 8 This self-paced interactive course will give the student in-depth knowledge of Crystal Reports 8 and all of its functionality. One of the greatest challenges in working with data and databases is creating useful, effective, and efficient reports that people will use to enhance the business capabilities of their companies. Upon completion of this course, the student will be able to quickly create  more...

Customer Astonishment: The Commitment to World-Class Customer Care ...nts range from federal government agencies to Fortune 500 companies to small and rapidly growing firms in all industries. He is the author of eight books. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is  more...

Comprehensive Medical Coding Training ...nizations (HMOs), mental healthcare facilities, insurance companies, law offices, and government agencies. Coders may work from home as independent consultants using medical billing and coding programs and other computer software. Medical coding is the process of using a system of numbers to represent various medical problems, (diagnoses), and treatments. The treatment codes, Current Procedural  more...

COBRA Training & Certification Program Learn how to adminster the federally-mandated COBRA rules and earn a "Certified COBRA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Fully Updated and Current Regulations! Changing rules, regulations, and court cases make COBRA compliance extremely complex. And as  more...

Certificate in Technical Writing For Current Technical Writers ...nal communication. Prepare and deliver training for their companies Advance into documentation management positions. Advance career objectives and increase salary in the workplace. Frequently Asked Questions What credits do you receive by completing this course? These are CEU credits (Continuing Education Credit). They do not transfer to a "for-credit" institution. However, you can expect to  more...

Certificate in Technical Writing ...nal communication. Prepare and deliver training for their companies Advance into documentation management positions. Advance career objectives and increase salary in the workplace. FAQ Common Questions What credits do you receive by completing this course? These are CEU credits (Continuing Education Credit). They do not transfer to a "for-credit" institution. However, you can expect to take  more...

Build a Powerful Branding Strategy--Instructor-Led ...ave a direct impact on your revenues. For consumer market companies, brands that are properly managed typically account for 50 to 80 percent of a business`s revenues. For industrial markets companies, brands that are responsibly managed usually account for 10 to 30 percent of a company`s net worth. As you complete the assignments in this course, you`ll be guided through a systematic process for  more...

Build a Powerful Branding Strategy--Self-Directed ...ave a direct impact on your revenues. For consumer market companies, brands that are properly managed typically account for 50 to 80 percent of a business`s revenues. For industrial markets companies, brands that are responsibly managed usually account for 10 to 30 percent of a company`s net worth. As you complete the assignments in this course, you`ll be guided through a systematic process for  more...

Accounting In An Hour ...t-paced course that has been such a hit with employees at companies like Pitney Bowes, International Paper, Canon, Harrah?s Entertainment, and Cendant. In a matter of minutes, Accounting In An Hour demystifies financial statements, helping you quickly understand how a company makes and loses money and how assets and liabilities are recorded. If you?ll invest just sixty minutes in this course,  more...

QuickBooks Pro 2007 ...ckbooks 2007 such as how to use the interface, setup your companies, use lists, work with inventory, sell your products, invoice customers, process accounts receivable, work with bank accounts, and accounts payable. In the advanced level, you can learn additional features such as customizing Quickbooks, working with various Quickbooks accounts, creating reports, creating and use graphs, dealing  more...

How To Master Personal And Family ...companies expected employees to give their all to the job and sacrifice their lives in order to get ahead. Now most organizations understand that employees are whole people who show up for work each day, people who want to be effective not just on the job, but in their personal lives as well. This bundle helps employees deal with some of the thorny issues facing people at various stages of  more...

Managing a Virtual Office ...companies are finding that flexibility for employees in both work hours and work location help them attract and retain the best talents and actually improve productivity. This course identifies the potential benefits and pitfalls in managing a a virtuala ? workforce, gives guidelines for maintaining communication, monitoring productivity, and encouraging peak performance. There are methods for  more...

Managing Your 401 k ...companies are providing a 401k as a benefit. Human resource managers frequently counsel their employees on the mechanics and planning of their 401k programs. This course provides a foundation for you to know how to appreciate vesting, select wise investment packages, and understand diversification. You will also be given tools and strategies for understanding and managing your involvement in  more...

Building Brand Equity ...to see plenty of headlines about the number of subsidiary companies each corporation owns. Here's why: brand equity. It's a fact that each subsidiary of a corporation has a value linked to its brand names, in addition to its base dollar-value. This value is measured by the consumer's attitudes and loyalties toward the brand. Brand equity adds dollar-value to a company's worth.So, what are the  more...

Social Responsibility in Corporations ... don't end at the door of the factory or office building. Companies are citizens of the communities where they do business. Every organization bears social obligations to the community that provides the environment for the organization's existence and growth. This course explores an organization's ethical responsibilities outside its own walls. The course provides ethical decision makers with a  more...

Industry Overview Federal Government ...nd millions of dollars in potential contracts are lost to companies who do not understand government procurement processes. However, budget shortfalls, redundant spending, and other challenges facing the government have resulted in new initiatives to streamline the procurement process. This course will provide you with an understanding of how the government works with businesses, the regulatory  more...

The Automotive Industry Overview Version 2 ...costs, operational efficiency, and innovation, automotive companies are challenged to deliver higher value more efficiently than ever before. This dynamic automotive environment is also characterized by increasingly sophisticated consumers and redefined supplier relationships. Although regions such as South and Central Asia, South America, and Eastern Europe present enormous opportunities for  more...

The Oil and Gas Industry Overview Version 2 ...emand have pushed oil prices to an all-time high. Big oil companies, even while investing heavily in exploration, technology, operational improvement, and research and development, are still left with huge surpluses in an industry so far known only as a modest return. In reality, there has never been a more challenging time for the oil and gas industry. While oil companies face tough challenges  more...

The Pharmaceutical Industry Overview Version 2 ...ng, safety, marketing and regulatory issues. In order for companies to remain competitive in a highly regulated and rapidly changing pharmaceutical industry, they must constantly improve the way products are developed, produced and marketed, and the way the supply chain is managed. This course provides a high-level overview of the pharmaceutical industry environment, including its key players,  more...

The Banking Industry Overview Version 2 Can you imagine a world without banks? In the past, banks focused on loans and deposits, debits, and credits. Now, due to dramatic changes in the world economy, banking is a far more complex business. On a daily basis, the industry must deal with margin pressures, consolidation, and technological and marketing challenges, not to mention unforeseen financial and political crises. However, with cash  more...

The Manufacturing Industry Overview Version 2 ...iness has only two functions - marketing and innovation." Companies in the manufacturing industry seem to be taking this lesson from the legendary management guru, Peter F. Drucker, very seriously now. The manufacturing industry - the powerhouse driving many economies - has been reeling under the most challenging time in its history. Manufacturers are striving to be more innovative, compete  more...

The Retail Industry Overview Version 2 Retail is one of the largest industries and one of the most visible to consumers. The retail industry includes businesses such as automobile dealers, retail gas stations, and department stores. Over the years, it has gone through various sales-channel shifts, from catalog sales to online selling. Yet, throughout these changes, the brick-and-mortar stores have remained strong. In today's retail  more...

The Insurance Industry Overview Version 2 ...cushion of investment returns begins to shrink, insurance companies are looking to sharpen their marketing efforts, cut overheads, and reduce claims leakage. They are also finding ways to optimize the use of technology to cope with the changing regulatory and competitive landscape, and capitalize on opportunities thrown open by emerging markets. This course provides insight into the insurance  more...

About 360-Degree Performance Feedback ...of the mid-1990s, nearly all Fortune 500 and Fortune 1000 companies were using it. As well, many Global 2000 companies have incorporated this process as an essential complement to existing performance appraisal schemes. Upon the completion of this course, you will be able to soundly decide if 360-degree performance feedback is right for your organization. As well, you will be aware of issues  more...

Doing Business with Independent Contractors ...Many employers don't, and in some cases it has cost their companies millions of dollars in taxes, insurance, overtime, fines and penalties. That's why it's important to understand the standards for judging if a temporary, leased or outsourced worker is really an employee. This course will acquaint you with the law and give you the knowledge to manage independent contractors  more...

Cross-selling in a Customer Service Call ...companies have learned to appreciate in recent years, it's "flexibility". Technology, the economy, and global events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers.As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing efficient solutions. At the end of  more...

ITIL Continuity and Availability Management ...ervices, disasters such as these can disable or even ruin companies in the blink of an eye.The delivery and support of IT services are divided into core processes within the IT infrastructure library. This course covers two of the service delivery processes: IT service continuity management and availability management. IT service continuity management is the process of dealing with disasters  more...

ITIL V3 - ITIL and the Service Lifecycle Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal customer satisfaction. To be successful, an organization needs to have the capabilities to manage these services and good practices to  more...

ITIL V3 - Service Transition Processes and Principles IT organizations need to transition their service designs into operations. Service Transition processes are important to provide companies with information to ensure that their service design solutions will achieve their expectations. This course will help learners understand Service Transition processes.  more...

Identifying Your Customers Expectations ...companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate customers' expectations, and how your  more...

The Technical Professional as Internal Consultant Traditionally, consultants have been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the  more...

Team Feedback A Guide ...reasingly significant role in the majority of today's top companies. This is based on the assumption that working in teams leads to better business performance. In that case, you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's performance, and how the team is  more...

Essentials of Electronic Communication Everyone seems to be using e-mail lately--family members keeping in touch, university students submitting assignments, companies offering products for sale, and office workers carrying out their daily business tasks. Most e-mail users can improve their e-mail skills by learning more about the basic features and potentials of e-mail. Any business person will benefit from developing an understanding  more...

American Business Formations in the 21st Century ...r organization, you likely conduct business with numerous companies from different industries and of varying sizes and complexity. And just as you interact with individuals differently based upon their personalities and positions, so too, you conduct business with other companies based upon their different formations. In American business, there are four primary formations: Sole  more...

Effective Interfunctional Relationships ...uire a cooperative effort to produce. But by nature, most companies are structured territorially. Every department head and manager has his or her own troops on call and a personal domain to defend. Protecting your turf may be instinctual, but it's also counterproductive. By not cooperating openly with other sections or departments, you not only interfere with their ability to accomplish their  more...

An Introduction to Project Management ...field of project management is rapidly expanding, as more companies become project-based organizations. However, not all organizations and industries manage projects well. Some continue to waste time, money, and resources even after establishing procedures and protocols. A 1995 Standish Group survey showed that only 16 percent of software development projects finished on time and under budget,  more...

Initiating and Planning a Project Initiating and Planning are crucial phases in developing and executing any successful project. Companies that are embarking on a new project initiative must assign people to gather facts and decide what exactly they want to produce and how they are going to produce it. This course examines which factors should weigh in during the project selection process and how to effectively plan a project from  more...

Six Sigma and Lean in the Organization ...y disciplined, data-driven improvement program that helps companies focus on eliminating defects in any process and delivering near-perfect products and services. Six Sigma has been globally accepted as a profitable and winning business strategy. More and more companies are embracing Six Sigma in a time when competition and sluggish markets have left operational efficiency and quality  more...

Six Sigma and Critical Customer Requirements ..." Unlike the weather, serving customer needs is something companies actually can do something about. Quality Function Deployment (QFD) is a systematic process for motivating a business to focus on its customers. In a Six Sigma?? environment, such a focus is central to success. In this course, you'll learn how QFD works. You'll explore ways to listen to the voice of the customer and how to  more...

Lean Tools At its heart, being Lean seeks to eliminate waste from the organization. By applying Lean tools and techniques, organizations can become more competitive, agile, and responsive to customer demands. This course highlights the implementation of Lean tools in the production and manufacturing environment. These tools have derived largely from the development of the Toyota Production System (TPS). In  more...

Recruiting for the 21st Century Strategies "We'll just stick an ad in the paper, and we'll fill the slot. Right?" You don't sound so sure--and with good reason. The old ways of recruiting no longer make the grade. With unemployment hovering below 5 percent, innovative companies and human resources professionals are turning to online recruiting and other creative techniques to locate quality talent. This course investigates those  more...

Affirmative Action and the EEO HRCI PHR The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee rights, such as equal employment opportunity (EEO) and affirmative action (AA). The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's competencies.  more...

The Reasons Why Diversity Matters ...ferent point of view? Without diversity in the workplace, companies run the risk of becoming monocultural organizations that see things from a very limited perspective. The effects of this are far-reaching, right down to the company's bottom line. Establishing diversity in the workplace is not limited to laws that pertain to the hiring of women and minorities. Nor is it limited to managing or  more...

Managing in a Global Business Environment ...Companies now face intense competition all around the globe. In this challenging environment companies seek to adopt strategies that sustain their business growth. As a result organizations are changing the way they conduct and operate their businesses, transforming themselves in order to cope with these demanding circumstances. For today's business managers the need to comprehend these  more...

Managing and Rewarding Top Performers ...ir resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and ultimately retain top performers through a combination of benefits packages, performance reviews, improved management policies and other non-financial reward strategies. You will also learn how to promote your company in  more...

Competitive Strategies for a Global Marketplace ...landscape and trends toward globalization and technology, companies need to develop new strategies to effectively compete in the global marketplace. To stay competitive in today's marketplace, companies need to shift their focus from selling products to meeting needs. This course starts by painting a picture of the changing economic landscape and the new consumer. It continues by presenting  more...

Principles of External Auditing The thought of an external auditor coming to your company may make you feel uneasy. This course will help you understand how external auditors and companies work together to ensure an accurate audit report. This course will familiarize you with terminology, concepts, strategies, and techniques that are specific to external auditing and its practice. You can expect to develop a solid understanding  more...

Benchmarking for Best Practices Benchmarking is an old idea with a new slant toward performance improvement. Learning from other companies to improve the practices of your own is not just making site visits or talking to other companies about how they operate. It's a disciplined process requiring careful research and analysis. Find out who should benchmark, how to benchmark, and what to do with the benchmarked data once you've  more...

Creating a Business Execution Culture ... one within the organization is getting anything done? In companies that execute well, the principles of business execution permeate the entire organization and become part of the company's culture. But how does an execution culture come to be? A business execution culture starts with an organization's leaders and trickles down to virtually every level of the company. This course contains  more...

Leadership and the Knowledge Worker What are your company's most valuable assets? For many of today's companies, it's the knowledge and experience of their workers. Does your company know how to best use this intellectual capital? Is your company a nurturing environment for knowledge workers? In this course, you'll learn about intellectual capital, how to lead your company from the front line to retain and increase its intellectual  more...

Attracting Developing and Retaining Generations How can you create a work force that blends the skills and knowledge of all four contemporary generations? Members of the silent generation, baby boomers, Generation X, and Generation Next are attracted to companies for different reasons. They have a variety of developmental needs and are loyal for a variety of reasons.  more...

Training for Business Results ...performance behaviors and organizational objectives. Many companies understand that evaluation and assessments should be linked to organizational objectives, competency profiles, and intellectual capital development. But forward-looking organizations are recognizing and monitoring this industry trend by actually linking training and assessment to strategic objectives. The bottom line is that  more...

The Art of Knowledge Management ... a cornerstone for corporate success in the 21st century. Companies that create an environment for safely discovering and using the knowledge in their organization will prosper. Those that fail to truly use what they know will eventually fall by the wayside.This course provides a framework for growing knowledge in your company. Itprovides big-picture information about knowledge--where it comes  more...

Managing Knowledge Workers ...the knowledge worker has arrived. An increasing number of companies gain more value from the knowledge and experience of their workers than they do from physical assets or products. This is most vividly captured in the Internet economy, in which knowledge workers are in high demand. Talented workers often won't hesitate to jump to a company that offers a higher salary or more stock options. But  more...

BizTalk Server 2000 Part 4 Components Solutions Troubleshooting ...000 uses. The course continues to build upon the scenario companies that form the scenario core of the curriculum, presenting contexts of business requirements and considerations. Learn To • Identify key features of application integration components (AICs). • Identify features of pipeline components. • Identify features of the IPipelineComponent interface. •  more...

BizTalk Server 2000 Part 2 Documents Mapping Managing Submitting ...k Server. The course continues to build upon the scenario companies that form the scenario core of the curriculum, presenting learners with contexts of business requirements and considerations. Learn To • Match the elements of the BizTalk Mapper interface with their functions. • Create a map by using BizTalk Mapper. • Identify factors to consider when creating links  more...

Introduction to E-Commerce ...urse also addresses issues and technologies available for companies wishing to engage in e-commerce. Learn To: Introduction to E-commerce. E-Commerce Standards. E-commerce in Enterprise. E-commerce Technology Building Blocks. Audience: This course is intended for Managers and technical staff with little experience of e-commerce. Deployment: e-Learning/Self-Study  more...

SAP R 3 Supply Chain Management ...to show the different views regarding the supply chain in companies and its possibilities of use within different business areas. L earn To: What does Supply Chain Management mean? Supply Chain Management vision. Elements of the Supply Chain Management. Goals and possibilities. Solution starting points with SAP and examples for use. Principles of various system  more...

SAP R 3 v4 0 Retail Order Management via Distribution Center ...purpose of this course is to give users working in retail companies, dealing with orders, an overview of the possible processes of customer order processing. This course illustrates the training knowledge using an example of a possible process chain, between a retail company and its clients. L earn To: The Retail Process. Basic scenario and related processes. Delivery  more...

NDS Design and Implementation Part 1 ...n cycle. Identify the design implications of merging two companies. Unit 2: Designing an NDS Tree Duration: 1 - 2 Hour(s) Sequence the steps to design an NDS tree. Match the NDS concepts with their descriptions. Sequence the steps to create a naming standards document. Identify exceptions to using location-based design. Identify criteria that affect lower layer tree design.  more...

Strategic Management Establishing Strategic Focus Strategic Management: Establishing Strategic Focus offers the student an overview of the information required to identify appropriate terms and language associated with strategic management, recognize benefits gained from a successful strategic plan, and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making, and  more...

Competitive Intelligence Implementing a Competitive Intelligence System Competitive Intelligence: Implementing a Competitive Intelligence System offers the student an overview of what competitive intelligence (CI) entails, and how to develop and implement a CI system in an organization. The program covers in detail the benefits of having CI in an organization, as well as the steps of the CI process. It also covers the types of CI systems and how to select one.  more...

Advanced Six Sigma The Define Phase of DMAIC ...ds. Establish Process Maps as a necessity for Six Sigma companies. Define the scope of your project using SIPOC. Discuss how a Deployment Map can identify problems and wastes in a process. Audience: This course is intended for individuals pursuing a Six Sigma Green Belt or Six Sigma team members within organizations that have implemented or plan to implement Six Sigma. There are no  more...

SAP R 3 v4 0 Retail Organizational Structures and Master Data ...purpose of this course is to give users working in retail companies knowledge of the organizational structure and master data of the SAP R/3 retail system. This course also provides essential skills in daily activities associated with use of Master Data in IS Retail. L earn To: Logistics organizational structure. Organization of financial accounting. Create merchandise  more...

SAP R 3 and the Euro ...rse Contents Unit 1: Determining Factors, Markets and Companies Duration: 1 - 1.5 Hour(s) Convergence criteria. Dates and participants. Markets and EURO strategies. The European Market. Influences on markets outside Europe. Effects on corporate strategy. Effects on company areas. Purchasing and sales. Financial accounting. Controlling. Human Resources. Law. IT/Software  more...

International Business Essentials Conducting Business in Europe ...on. The overseas joint venture will be invaluable to both companies. Success entails agreement on the part of your German clients to discuss merger with Icon. Unit 2: France (0.5 - 1 hour) Identify historical, political, and religious characteristics of France. Identify ways that France's orientation toward time impacts negotiations. Identify ways that France's orientation toward  more...

Building Scalable Cisco Internetworks Part 1 ...nning new Cisco internetworks for small, medium, or large companies. Deployment: Self-Study Accreditation: CEU credits: 0.70 CEUs Language Options: US English Total Learning Time: 6-8 hours Objectives: Unit 1: Extending IP Addressing (1 - 2 hours) Identify benefits of effective network design. Identify benefits of extending IP-addressing within a  more...

Building Scalable Cisco Internetworks Part 2 ...nning new Cisco internetworks for small, medium, or large companies. Deployment: Self-Study Accreditation: CEU credits: 0.70 CEUs Language Options: US English Total Learning Time: 6-8 hours Objectives: Unit 1: OSPF Protocol Concepts (1 - 2 hours) Identify features of Open Shortest Path First (OSPF) areas. Identify the steps involved in Open Shortest  more...

Building Scalable Cisco Internetworks Part 3 ...nning new Cisco internetworks for small, medium, or large companies. Deployment: Self-Study Accreditation: CEU credits: 0.80 CEUs Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1: EIGRP Protocol Concepts (2 hours) Identify the relationships between the Enhanced Interior Gateway Routing Protocol (EIGRP) database and the IP  more...

Building Scalable Cisco Internetworks Part 4 ...nning new Cisco internetworks for small, medium, or large companies. Deployment: Self-Study Accreditation: CEU credits: 0.90 CEUs Language Options: US English Total Learning Time: 8-10 hours Objectives: Unit 1: Introduction to BGP Configuration (1 - 2 hours) Identify key aspects of Border Gateway Protocol (BGP) path-vector routing. Identify  more...

SAP R 3 Business Info Warehouse BW - Config Overview ...companies can benefit from using a business information warehouse. The SAP BW component, and its underlying data model, will also be presented. Furthermore, the trainee will be introduced to two key tools for configuring the BW system. Learn To: o Basics. o Objectives of a Data Warehouse. o SAP Business Information Warehouse. o Data Model. o Implementation Tools. o Administrator  more...

SAP Strategic Enterprise Management SEM ...SAP SEM is, which business processes it covers, and which companies use it. The student will be introduced to the components of the SAP SEM System and their functions. Learn To: o Overview of SAP SEM. o Integration and Components. o Data Basis and Implementation Scenarios. o Components of the SAP SEM System. o SEM BIC and SRM. o SEM Business Consolidation System. o SEM Business  more...

Effective Presentations Essentials of Persuasion ...al Exhibition. Icon's research shows that the majority of companies attending the International Exhibition are multinational corporations with large operational structures. Unit 3: Organizing a Persuasive Presentation (0.5 - 1 hour) Organize your persuasive presentation using three major sections. Accomplish four essential goals when presenting  more...

Advanced Interpersonal Communication Communicating with Co-Workers ...u analyzed what other Quality Control Managers in similar companies are paid. While Dean is an efficient and well-respected manager, there are some aspects of his personality the affect his interactions with his subordinates. To successfully negotiate your raise, you must identify and deal with the aspects of his personality that make communicating with him difficult. Unit 2: Communicating  more...

Customer Relationship Mgt eCRM ...s. Identify ways eCRM enables companies to achieve CRM goals. Audience This series is intended for managers, supervisors, customer service representatives, and anyone within an organization who wants to better understand the techniques of building customer loyalty. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU  more...

Sexual Harassment Preventing Sexual Harassment Claims ... the student an overview of how sexual harassment affects companies and how they can be legally responsible for incidents of sexual harassment. The program details how to create a sexual harassment policy, what criteria should be included in an effective policy, and how to implement the policy. In addition, the program teaches the learner strategies for preventing sexual harassment, including  more...

Strategic Decision Making Making the Right Decision ...which provides outsource call center support for American companies. Many executives look at the cost savings of approximately $7,020,000 a year and think the decision to close the Graytown center is obvious. However, others anticipate that the negative PR associated with the decision could end up costing the company at least that much in lost sales and lowered customer perception. The  more...

Essentials of Management Negotiating Skills In "Essentials of Management: Negotiation Skills" you will learn about the basic types of negotiations and the skills required to use them. You will also learn how to prepare effectively for negotiation by setting your goals and limits and applying logic. Because negotiation is essentially about communication, you learn about the value of mutual benefit and positional negotiation and other  more...

Managing the Expert Understanding Experts ...trial customers. Laura has worked for a several different companies in this industry, including vendors, so she has a unique knowledge of vendors and pricing. In the simulation, you will need to set effective goals with Laura and help prevent burnout. Unit 3: Coaching the Expert (1 - 2 hours) Identify factors to evaluate when monitoring an expert's performance.  more...

Managing the Expert Managing the Unique Needs of Experts ...ise in Numerical Analysis. Bruce has a history of pushing companies to the cutting edge of technology and integrating that technology with the Internet. Recently, Market Researchers have tracked an increase in popularity of Internet-accessible training software. The trend has some executives concerned, so they have ordered the migration of all Icon training software to the Internet. In the  more...

Windows Server 2003 Managing a Server Env Part 1 ...ypically complex computing environment of medium to large companies. An MCSA candidate should have 6 to 12 months of experience administering client and network operating systems in medium to large environments. Before taking this course, students must have: A+ certification, or equivalent knowledge and skills; Network+ certification, or equivalent knowledge and skills. Deployment  more...

HIPAA Privacy Business Associates ...ntities, and how HIPAA training impacts preferred partner companies and repricing organizations, as well as other business associates. Learn To Identify the value of administrative simplification. Identify HIPAA titles. Identify covered entities specified under the HIPAA Privacy rule.  more...

HIPPA Security Awareness Part 1 Intro for End Users ...ves, claims agents, those employed by third-party billing companies, clearinghouse staff, staff of Human Resources, Business Associates, and Benefits departments. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: HIPAA Security Introduction (1 - 2 hours)  more...

Advanced Project Mgmt Project Management Maturity ...ta Cobb, a Project Manager, to discuss characteristics of companies at project management maturity levels one and two. Throughout your conversation, she will ask you questions to gauge your understanding of the maturity levels. Unit 2: Maturity Levels Three, Four, and Five (0.5 - 1 hour) Identify project management processes a company at maturity level three would use  more...

Six Sigma Six Sigma Essentials ...ts of benchmarking your company against the best in class companies. Recognize reasons for benchmarking failure. Audience This course is suitable for HR Managers, HR Directors, Executive Management, and Quality Personnel. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US  more...

SAP R 3 Structure Operation ...m explains what SAP R/3 means, and describes the kinds of companies in which it can be used, as well as the system architecture on which it is based. Additionally, it will describe how the trainee will be introduced to R/3 as an integrated system, as well as its organizational structure, and components. The trainee will also be shown how to customize the R/3 System. Learn To: o Structure of  more...

Network Certification Curriculum ...eir functions. o Identify uses of computer networks for companies and individuals. o Match network connectivity devices with their functions. o Identify the features and functions of Network Interface Cards (NICs). o Identify functions and features of hubs. Identify features of the Open Systems Interconnection (OSI) model. o Identify differences between the Transmission Control  more...

Network Part 1 Media Topologies ...eir functions. o Identify uses of computer networks for companies and individuals. o Match network connectivity devices with their functions. o Identify the features and functions of Network Interface Cards (NICs). o Identify functions and features of hubs. Audience The intended audience for this course includes experienced end users, a novice to moderate level of experience in the  more...

Windows Server 2003 Managing a Server Env Part 1 ...ypically complex computing environment of medium to large companies. An MCSA candidate should have 6 to 12 months of experience administering client and network operating systems in medium to large environments. Before taking this course, students must have: A+ certification, or equivalent knowledge and skills; Network+ certification, or equivalent knowledge and skills. Deployment  more...

Windows Server 2003 Managing a Server Env Part 2 ...ypically complex computing environment of medium to large companies. An MCSA candidate should have 6 to 12 months of experience administering client and network operating systems in medium to large environments. Before taking this course, students must have: A+ certification, or equivalent knowledge and skills; Network+ certification, or equivalent knowledge and skills. Deployment  more...

Windows Server 2003 Managing a Server Env Part 2 ...ypically complex computing environment of medium to large companies. An MCSA candidate should have 6 to 12 months of experience administering client and network operating systems in medium to large environments. Before taking this course, students must have: A+ certification, or equivalent knowledge and skills; Network+ certification, or equivalent knowledge and skills. Deployment  more...

Windows Server 2003 Managing a Server Env Part 3 ...ypically complex computing environment of medium to large companies. An MCSA candidate should have 6 to 12 months of experience administering client and network operating systems in medium to large environments. Before taking this course, students must have: A+ certification, or equivalent knowledge and skills; Network+ certification, or equivalent knowledge and skills. Deployment  more...

Windows Server 2003 Managing a Server Env Part 3 ...ypically complex computing environment of medium to large companies. An MCSA candidate should have 6 to 12 months of experience administering client and network operating systems in medium to large environments. Before taking this course, students must have: A+ certification, or equivalent knowledge and skills; Network+ certification, or equivalent knowledge and skills. Deployment  more...

Windows Server 2003 Skills Update for MCSAs Part 1 ...ypically complex computing environment of medium to large companies. The related upgrade exam is available only to candidates who are currently certified as MCSAs or as MCSEs on Windows 2000. Prerequisites include either an MCSA on Windows 2000 or an MCSE on Windows 2000 certification, or equivalent knowledge and skills. Candidates should have experience of administering client and network  more...

Windows Server 2003 Skills Update for MCSAs Part 1 ...ypically complex computing environment of medium to large companies. The related upgrade exam is available only to candidates who are currently certified as MCSAs or as MCSEs on Windows 2000. Prerequisites include either an MCSA on Windows 2000 or an MCSE on Windows 2000 certification, or equivalent knowledge and skills. Candidates should have experience of administering client and network  more...

Windows Server 2003 Skills Update for MCSAs Part 2 ...ypically complex computing environment of medium to large companies. The related upgrade exam is available only to candidates who are currently certified as MCSAs or as MCSEs on Windows 2000. Prerequisites include either an MCSA on Windows 2000 or an MCSE on Windows 2000 certification, or equivalent knowledge and skills. Candidates should have experience of administering client and network  more...

Windows Server 2003 Skills Update for MCSAs Part 2 ...ypically complex computing environment of medium to large companies. The related upgrade exam is available only to candidates who are currently certified as MCSAs or as MCSEs on Windows 2000. Prerequisites include either an MCSA on Windows 2000 or an MCSE on Windows 2000 certification, or equivalent knowledge and skills. Candidates should have experience of administering client and network  more...