Instructor Led Company Training in Berkshire, uk
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From H2 Training & Consultancy Ltd
Report Writing


...d for anyone required to write reports on behalf of their company, and who would like to improve the quality, clarity and effectiveness of all their reports, whether they are formal or informal, or for internal or external use.
"A very practical and comprehensive course."
"I hadn't really considered the implications of the need to communicate directly to the target audience... until today.
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Negotiation Skills


...to negotiate deals, terms or contracts on behalf of their company, or for anyone required to provide a service for their colleagues, whilst wishing to be assertive about their own needs.
"Very interesting and well presented. Consideration of negotiation techniques will be taken into account in future"
"All of course was useful especially identifying the stages in negotiation, resolving
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Minute Taking


...ke formal minutes or notes at meetings on behalf of their company - whether they are a beginner, or an 'old-hand' who would like to increase their confidence and skills.
"I am very pleased with the course I have attended. The standard and quality is much higher than our current in-house training. I hope that your company is used again "
"The trainer helped lots with confidence, which is a lot
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From Pearlcatchers Ltd
Embracing Change in an Uncertain World



Do you struggle to keep up with the pace of change? Do you want to feel more comfortable in the ever-changing environment in which we work and live?
Change is happening to us all the time, both personally and professionally - so why are so many people fearful of / resistant to change? This invaluable workshop is aimed at helping individuals to understand their reactions to change, to feel more
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Managing Service Quality - the key to improving the customer experienc


Products have never been better. Service has never been worse. Lucky for you there are so many other disastrous customer experiences available yours won t stand out from the crowd.
But what an opportunity .
As organisations strive to get closer to their customers, the challenge of understanding, analysing and improving service quality becomes ever more important. Yet the tools to enable
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Crucial Conversation - personal effectivenss and communication skills



Learn how to maintain effective working relationships by
tackling those difficult conversations promptly and confidently
Every day, most people communicate easily with lots of people. But every so often we are faced with a difficult conversation where it is essential to get it right . This might be dealing with an under-performing employee, asking for a pay rise or resolving conflict
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Process Management - Why Make it Difficult?


The real difficulty lies not in developing new ideas,
but in escaping from the old ones. (John Maynard Keynes)
Nobody argues these days when someone suggests that it s important to define and manage our business processes. So why do so many organisations struggle to get to grips with process management effectively? This workshop will unveil some of the organisational inhibitors that most of us
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Introduction to Organisational Design


...plex global organisations together or designing a smaller company or department it provides both the necessity and the opportunity to create a new entity that is designed for even greater levels of success going into the future.
This design process entails almost innumerable decisions, each of which may impact on several others. A purposeful, systematic approach to these decisions is
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Introduction to Group Dynamics and Facilitation



An invaluable and practical workshop to understand and manage group dynamics
Group working is a vital part of achieving results in today s organisations. Whether you re a leader, manager, specialist or consultant creating the conditions for people to work together, at their best, is an essential part of the role. One example is quality decision making in a group. A group with low trust and
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Dealing Positively with Conflict



Do you shy away from conflict, leaving issues unresolved? Do you lack understanding and confidence in the face of conflict? Do you waste valuable time fire fighting disagreements between colleagues? If you answered yes to any of these, then you might need to learn more about curing conflict .
Conflict is not always a bad thing but can become problematic if it gets out of hand. Managing
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Ecological Sustainability


How can we balance our response as we strive to take account of all our stakeholders priorities?
Ecological Sustainability is a subject at the very forefront of everyone s consciousness today. A key element of Corporate Social Responsibility, more and more people are becoming aware that the goods and services they consume have direct impact on the world in which we all live.
Is it simply a
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Developing Internal Consultancy Skills



In these changing times, many managers and project leaders are expected to take on the roles of internal consultants responsible for implementing change across organisations. In addition specialists (such as HR and IT) are often required to perform consultancy roles as internal service partners.
The role of a consultant is very different to that of an operational manager and requires different
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Telling the Story - Advanced Presentation Skills


Hands up who dreads public speaking? Well you re not alone. The heart of any successful business person is the ability to communicate with ease and engage your audience but this is often easier said than done. Many managers have been on presentation skills training and know how to structure what they say / use visual aids, but few have learned how to make the best of the most powerful tool
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From Kinley Consulting Ltd
Deltek Cobra 5 Report Developer
...soft Excel templates. Once you know how, you can add your company logo to the report, add columns, modify formulae, and much more. Customised reports look better and are more useful for your project stakeholders.
The course will show you how the Excel templates function. We will look at configuration, and using tag syntax as well as standard Excel features and formulae. Youa ll learn
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From RWTC Limited
Introduction to AutoCAD
This two day programme uses the latest software and is designed to meet the growing need for personnel competent in design using the AutoCAD software. The course would also provide invaluable to personnel responsible for investigating the benefits of installing and implementing this design system. The course is designed to cover a wide range of industrial and commercial applications, and would
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