Instructor Led Company Training in Surrey, uk

Successful Telephone Selling ...st impressions a Dealing with gatekeepers a Know your company with confidence a Dealing with difficult people a Skills that sell a What makes people buy? a Probing questions a Hearing buying signals a Responsive selling a Objections, closing and making appointments Course Benefits Youa ™ll learn the techniques that you need to contact potential clients and help  more...

Telephone Selling ... First impressions Dealing with gatekeepers Know your company with confidence Dealing with difficult people Skills that sell What makes people buy? Probing questions Hearing buying signals Responsive selling Objections, closing and making appointments Target Audience Sales professionals who are looking to boost sales, make appointments, close deals over the phone.  more...

Effective Telephone Techniques ...tgoing calls a and getting the right person Know your company with confidence Dealing with difficult people Target Audience Customer service staff, administrators, call centre staff, receptionists and those who want to develop a professional telephone manner and great relationships with their customers. Pre Requisites A willingness to take part in the course. This course  more...

Train the Trainer An in-house only training course dedicated to your company: Matching training to company objectives Traineesa ™ needs and researching material How and why people learn Planning and structuring learning experiences Delivery skills Coaching and facilitating Getting management support Evaluation and results This course is available in house at your premises or as a closed  more...

Microsoft Word Intermediate Microsoft Word is the world's number one word processing application. Word documents are so ubiquitous that they are almost an IT standard in themselves. But Microsoft Word is a whole lot more than a simple word processor. It is a communication tool that allows you to share information in attractive and presentable formats. You can create comments and revisions in the proofing stage of document  more...

Train the Trainer ...hy Train the Trainer? Trainers set the foundation for any company with their professionalism and knowledge. Trainers create lasting impressions on your employees, as well as ensuring that employees have the necessary skills set to succeed. In the world of company training, the role and value of trainers is incalculable. A motivated and competent trainer can mean the difference between success  more...