Online Company eLearning - Training Resources

The Power of Animation: Learn Flash in Five Days This course is designed for first time Flash users who are interested in exploring the possibilities of animation. This course is designed for first time Flash users who are interested in exploring the possibilities of animation. Even if you do not consider yourself an artist, mastering Flash can help you create business presentations, product demonstrations, cartoons, and even video games!  more...

Effective Business Presentations Using Flash This comprehensive, interactive, instructor-led 10 lesson course is designed for beginning level Flash users who wish to apply the power of Flash to business presentations, product demonstrations and other business-oriented marketing concepts. This course is designed for beginner level Flash users who wish to apply the power of Flash to business presentations and product demonstrations. Even if  more...

Brilliant Business Writing and Communication ...riting coach. What does a business letter say about your company? What does a memo say about you? Countless business professionals are not trained writers, yet they`re expected to write every day, producing letters, proposals, and e-mail messages that communicate a great deal about themselves and their employers. Many don`t feel comfortable writing, and worry that the impression they`re making  more...

Boost Your Self-Confidence And Enjoy Selling Success ...en your self-image, set and achieve goals that reach your company`s and your own expectations and reinforce your self-motivation to take control of what you can to reach your goals. Understand the importance of your own attitude and self-confidence in the selling process and how to use this to help your customer to buy. Highly recommend scheduling online chats between sessions, about 15 to 30  more...

Introduction to Customer Relationship Management CRM -Part 1 DISCONTINUED--Step into the world of CRM with this foundation course in Customer Relationship Management and learn how the practice of effective CRM can not only transform you into a highly successful business professional but also improve your company`s bottom line by helping you expand and retain your valuable customer base.  more...

Introduction to ISO 9001:2000 ...own pace to understand how ISO 9001:2000 will affect your company. This course takes approximately 2 hours to complete. After you place your order, you will receive a user name, password and log-in instructions. You will log-in and work through our interactive training, complete with audio. Complete the chapters as your schedule allows. Return anytime and begin where you left off. Complete  more...

Writing User Guides ...f a user guide writer. Whether writing for the users of a company?s computer system, for cashiers who need to know how to use a scanner, or for owners of a new appliance, user guide writers are needed. And, writing for the end user is one way to enter the technical writing field. Many writers start their jobs at companies maintaining and creating end user materials. Coursework focuses on how to  more...

Understanding Health Insurance: A Guide To Professional Billing & Coding This is a complete and comprehensive medical billing course, taken online, through which you will quickly and easily learn this complex discipline. Understanding Health Insurance: A Guide To Professional Billing & Coding) This course is designed to teach you about medical billing and the proper usage of the International Classification Diagnostic Coding System (ICD-9) and the Current Procedural  more...

Trade Secrets & Their Protection ...ade secrets. In most cases, it is an act or omission of a company`s employees that leads to a loss, theft or misappropriation of trade secrets. More and more companies are taking steps to prevent the loss or misappropriation of their confidential business information. One of the best ways to do this is through employee education ? communicating the risks and setting out procedures to address  more...

Starting A Business?: How To Develop An Effective Business Plan ...lop, analyze and sell an effective business plan for your company or organization. This is not your ordinary "cook-book" workshop on Business Planning. Dr. Frank Leibold integrates solid business concepts he teaches MBA`s with invaluable tips he has acquired over 40 years of progressive executive business experience. He has developed and evaluated numerous plans, in a variety of industries, as  more...

Six Sigma Black Belt Personal Training Library The Black Belt Library gives one learner access to our four core Black Belt courses: FMEA Investigator, Advanced SPC, Measurement System Analysis, DOE: Screening Experiments. It is recommended that you take the Green Belt Library as a prerequisite for the Black Belt Library. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project  more...

Safety Director Program (OSHA Emphasis) ...company safety directors. The course will help those safety directors master the essentials. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day period. It is always a best practice to take your time and make sure that you understand each lesson in full detail. The Safety Director course is an online,  more...

QuickBooks Pro 2005 ...ase orders and invoices to grow your business Enable your company to use all the features QuickBooks has to offer Enroll today in this course to start your learning. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the video instruction is  more...

Record Management & Retention Policy Use ...company's corporate records are one of its most important and valuable assets. Almost every employee is responsible for creating or maintaining corporate records of some kind, whether in the form of paper, computer data, microfilm, electronic mail or voice-mail. Letters, memoranda and contracts are obviously corporate records, as are things such as a desk calendar, an appointment book or an  more...

QuickBooks Pro 2000 Level 1 ...000. The topics that will be discussed include creating a company file using the EasyStep Interview, adding and modifying employee information, setting up a service company`s inventory items, and adding and changing vendors and purchases. Also included will be basic information on creating sales and invoices, setting up payroll accounts, and performing end-of-month duties, such as paying  more...

QuickBooks Pro 2001 Level 2 This course will introduce students to the more advanced features of QuickBooks Pro 2001, such as generating balance sheets, creating customized reports and invoices, and amending payroll information. This course will introduce students to the more advanced features of QuickBooks Pro 2001, such as generating balance sheets, creating customized reports and invoices, and amending payroll  more...

MSHA Part 46 Refresher ...pulations not covered here. You must have a copy of your company?s training plan or know the time constraints for each topic of study and be sure your study meets the minimum hours outlined in your particular plan. Note that while this course covers the majority of subjects recommended for the refresher training, you must also fulfill some of the training requirements outside the scope of this  more...

MSHA Part 48 Surface Mining Refresher ...pulations not covered here. You must have a copy of your company?s training plan or know the time constraints for each topic of study and be sure your study meets the minimum hours outlined in your particular plan. Note that while this course covers the majority of subjects required for the refresher training, your plan may require material not covered here or additional subjects required by  more...

Manufacturing Statistics Personal Training Library ... instructions will guide you through the process. If your company is implementing a six sigma (6S) or lean manufacturing initiative, you know how important it is to optimize your manufacturing processes with DOE. This Design of Experiments training course will give you the tools you need to get the most from this powerful statistical quality improvement technique. (3 Units; 3 Assessments;  more...

Lockout Tagout ...n a life worth? We re sure that this is a question your company never wants to answer. Welcome to Lockout Tagout How much is a hand, an eye, or even a life worth? We?re sure that this is a question your company never wants to answer. Your employee may have used your equipment for years, doing the same thing every day, but one day something is different. The machine starts working  more...

Learning to Avoid Questionable Interview Questions Many aspects of employment are heavily regulated in the U.S., none more than the interviewing and hiring process. State and federal statutes and court decisions prohibit employers from discriminating against certain groups of people and from taking actions that impact those groups adversely and unfairly. Questionable Interview Questions Many aspects of employment are heavily regulated in the  more...

Lean Manufacturing Personal Training Library ...tep problem-solving methodology popularized by Ford Motor Company. With the 8-D problem-solving process (or Global 8-D as Ford calls it), teams address and solve problems by uncovering and eliminating the root cause of the problem. The 8-D course includes tutorials on over 50 data analysis tools and helps the student determine when and where the various tools can most effectively be applied in  more...

ISO 13485 Medical Devices General Employee Training ...ding of ISO 13485: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later. ISO 13485 Medical Devices General Employee Training ISO 13485:2003 is a quality management system for an organization making medical devices and related services that consistently meet  more...

ISO 9001:2000 General Employee Training ... of ISO 9001:2000: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later. ISO 9001:2000 General Employee Training) ISO 9000 has become an international reference for quality management requirements in business-to-business dealings, and can be applied to any  more...

How to Critically Evaluate Your Business Plan ...nts of a business plan based upon that of a real start-up company, Surfparks, LLC. You will need to determine the plan`s overall viability, and recommend whether your firm should invest in the idea. As you take on this responsibility, you will have access to experts who, through video and text, will help you learn the tools and strategies you`ll need to answer the seven critical questions. We  more...

HTML 4 ...ute, Inc.; an Information Technology training development company. When he`s not working madly to meet the next deadline, Robb can be found floating on a high-mountain lake with a fishing pole in hand.Enroll today in this course to start your learning. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon  more...

Forklifts ...ith OSHA requirements, but also to prevent losses at your company by introducing responsible patterns of inspection, operator care, operation, load handling precautions, stacking, driving, unloading, and parking. Meant to appeal to everyone who works with or around lift-trucks, this course can insure that everyone in your organization is prepared for the threats that forklifts pose. This  more...

Expert Certificate Course in Medical Billing ...s and treatments, and prepare them for entry in insurance company records. This course will prepare you for a career in this challenging profession. Course work is presented in a modular format and will focus on medical billing techniques and the preparation of claims. Specific information will be provided for all major health insurance providers. Students are provided with exhaustive  more...

Fair & Unfair Competition Rules ... is fair and unfair competition affect virtually all of a company's business decisions hiring, marketing, sales, customer-relations, and research and development, among others and are important for employees to understand. Violations of these rules can be very damaging to a company generally and, in some cases, to individual employees. Unfair Competition The rules regarding what is fair  more...

ESL for Business - Letters and Memos ...ndors, and even associates and management within your own company. How do you feel about what you write: Do you feel that because English is your second language, you don't communicate as well as others? Do you find your weak writing skills leave you at a disadvantage when it comes to advancement? Do you feel you need to improve your understanding of written English? Welcome to ESL for  more...

ESL for Business - Special Documents ...ndors, and even associates and management within your own company. How do you feel about what you write: Do you feel that because English is your second language, you don't communicate as well as others? Do you find your weak writing skills leave you at a disadvantage when it comes to advancement? Do you feel you need to improve your understanding of written English? Welcome to ESL for  more...

Ethics and Compliance Basics ...company members about compliance with the law is an ongoing and important responsibility. A company is only as ethical and compliant as its directors, managers and employees. Ethics and Compliance Basics Reinforcing ethical principles and educating company members about compliance with the law is an ongoing and important responsibility. A company is only as ethical and compliant as its  more...

Entrepreneur Assessment Profile ...trengths and compensate for my weaknesses? Should I run a company or work alone as a self-employed freelancer? What kind of business should I own? The dimensions measured by the Profile were developed and refined by Dr. John Lounsbury, a recognized expert in psychometrics and personality assessment. Dr. Lounsbury is the president of Resource Associates, Inc., a full professor in the department  more...

Effective Management Principles Within the Law ...company. Too often, individuals who have excelled in a company due to a specific skills set are promoted to managerial positions before having adequate management training or any at all. Managing within the Law Effective management is vital to a successful company. Too often, individuals who have excelled in a company due to a specific skills set are promoted to managerial positions before  more...

E-mail Gems ...company resemble screen versions of the junk mail cluttering mailboxes today? E-Mail Gems helps participants develop screen savvy as they create electronic messages readers view not as junk but as gems. Welcome to E-mail Gems Do e-mail messages in your company resemble screen versions of the junk mail cluttering mailboxes today? E-Mail Gems helps participants develop screen savvy as they  more...

ESL for Business - E-mail Communication ...ndors, and even associates and management within your own company. How do you feel about what you write: Do you feel that because English is your second language, you don't communicate as well as others? Do you find your weak writing skills leave you at a disadvantage when it comes to advancement? Do you feel you need to improve your understanding of written English? Welcome to ESL for Business  more...

Defensive Driving What`s the most dangerous thing you do? You might hand glide? Sky dive? Hunt? Deep-sea dive? Smoke? No! They probably didn`t tell you in driver`s training, but the most hazardous activity in which you`ll ever engage is driving a vehicle on public roads. Welcome to Defensive Driving What`s the most dangerous thing you do? You might hand glide? Sky dive? Hunt? Deep-sea dive? Smoke? No! They  more...

Customer Service Certificate ...good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Welcome to Customer Service Certificate This series is designed to help users create and  more...

Customer Astonishment: The Commitment to World-Class Customer Care ...in 1985. He began his post-college career with Ford Motor Company in Dearborn, Michigan. He later served as Corporate Quality Services Manager for Digital Equipment Corporation in Maynard, Massachusetts. As a division vice president of Wicat Systems of Orem, Utah, he helped to pioneer Computer-Based Training methodologies. He has also served as a manufacturer?s sales representative and as a  more...

CSS ...ute, Inc.; an Information Technology training development company. When he`s not working madly to meet the next deadline, Robb can be found floating on a high-mountain lake with a fishing pole in hand.Enroll today in this course to start your learning. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon  more...

Copyright Law Basics & Workplace Activities Copyright law affects the workplace activities of many employees on a daily basis. Copyright protection extends to newspaper and magazine articles, instructional videos, web sites, computer Courses, and even elevator music. Most people recognize the presence of a copyright by the symbol , but even in the absence of the symbol the material may be protected by copyright law. Copyright Law Basics  more...

Business Ethics Conduct Policy Statements ...company needs to have a policy statement on legal and ethical conduct. The Organizational Sentencing Guidelines require that a company "must have taken steps to communicate effectively its standards and procedures to all employees and other agents, e.g., by requiring participation in training Courses or by disseminating publications that explain in a practical manner what is required."  more...

Build Your Own BIZ(tm) - Teamwork ...will help you build teams that perform well and help your company gain a competitive advantage. The class includes video, text, and downloadable resources. Description of Course Teamwork explores the following areas: The costs of teamwork The benefits of teamwork When not to use the team approach What makes teams work Putting your team together Laying the foundation for teamwork Giving the team  more...

Build Your Own BIZ(tm) - Using Financial Statements ...ze financial statements to help you measure how well your company is doing. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. You will  more...

Build Your Own BIZ(tm) - Writing a Business Plan ...company up and running. They help you clearly define your goals, expectations, and needs. This online course will help you craft a successful business plan for your organization by providing valuable insights via video, text, and downloads. The course of study has been expertly developed by an accredited college and can be completed within the prescribed period of time or even sooner. You will  more...

Build Your Own BIZ(tm) - How to Borrow Money ...w to borrow money for business needs in a responsible and company-building manner. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.  more...

Build a Powerful Marketing Strategy--Instructor-Led A Trump U Course- Without great marketing, your businesses can fail. With the right marketing strategy, you gain a big edge over your competition. In this course, learn to increase your sales through marketing. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials. Students may complete this course within a reasonable period  more...

Build a Powerful Marketing Strategy--Self-Directed A Trump U Course- Without great marketing, your businesses can fail. With the right marketing strategy, you gain a big edge over your competition. In this course, learn to increase your sales through marketing. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of  more...

Build a Powerful Branding Strategy--Instructor-Led ...o effectively use branding to support and strengthen your company`s positioning towards your target market.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. Build  more...

Build a Powerful Branding Strategy--Self-Directed ...o effectively use branding to support and strengthen your company`s positioning towards your target market.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. Build  more...

Build Your Own BIZ(tm) - Employee Handbook ...u communicate the mission, vision, and objectives of your company. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Communicate Your  more...

Basic Internet Specialist Certificate ...s will have gained enough knowledge to be an asset to any company. Who should take this program? Those students who need a basic understanding of the Internet, including sales, administration, customer support, entry level, general office, tech support, and many more.Instructional materials and other support: Download of a textbook will be required. The link to order the e-book is here:  more...

AS9100 Aerospace Standard General Employee Training ...tanding of AS9100: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later. Aerospace Standard General Employee Training AS9100 includes the requirements of ISO 9001:2000 along with the addition of 80 additional requirements critical to Aerospace Quality. This  more...

An Entrepreneur`s Guide To Starting A Medical Billing Company ...ide you on how to establish yourself as a medical billing company. Additionally, this course is also designed to guide you on how to market your services with mailers, what to expect when you hear from a potential client, and pricing your services. The contents of this course will give you an outline of what to expect, say, and bring with you when you meet with a provider. Everything from start  more...

Accounting In An Hour ...inancial statements, helping you quickly understand how a company makes and loses money and how assets and liabilities are recorded. If you?ll invest just sixty minutes in this course, you?ll not only think about your role in your organization in an entirely different manner, everyone else will think about you differently, too. You?ll have the tools to take part in meetings, contribute in  more...

Accelerate your Business Growth--Instructor-Led A Trump U Course- Business is dynamic. If you`re not able to adapt and change your competitors will. Only the innovative survive. In this course, learn to grow your business with new products and services. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials. Students may complete this course within a reasonable period of  more...

Accelerate your Business Growth--Self-Directed A Trump U Course- Business is dynamic. If you`re not able to adapt and change your competitors will. Only the innovative survive. In this course, learn to grow your business with new products and services. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of  more...

7 Steps to A Lot More Sales ...CRISP publications. Richard?s experience implementing the company?s unique 7 STEPS TO A LOT MORE SALES system with businesses in all industries and his Masters in Business Degree combine to train consultants and business owners throughout the world . 21st Century Marketing Systems, Inc. has established over 200 affiliated marketing offices throughout North America and Europe helping thousands  more...

Negotiating for the Sales Professional Course description -- An effective sales professional knows how to meet customer needs while assuring reasonable terms and profit for his or her own company. This course has techniques for identifying customer expectations and determining how to meet them in a way that both parties are satisfied by the results. There are checklists and discussion guidelines to help a sales professional master this  more...

Telephone Skills for Quality Customer Service ...d often aid in your customersa first impression of your company. This course identifies telephone skills needed to be successful and more professional. It provides strategies to enable you to give your callers the quality service they deserve. You will learn tips for handling the telephone, ways to manage the discussions, and how to influence your customera s perception of the company.  more...

Building Strong Customer Relationships Course description -- This course will help you get to know your customer as you use the tools that are provided to conduct customer audits and listen to customer feedback. There are techniques for developing a customer focus and gaining the commitment of all employees to excellent customer service. A company-wide customer friendly culture will be just one of the payoffs youa ll get from using  more...

How To Master Customer Service Course description -- Customer service personnel are the frontline in making your customers happy and developing your reputation as a quality company. The How to Master Customer Service bundle addresses three vital aspects of customer servicea developing a customer-oriented culture, using effective telephone skills for quality customer service, and dealing with those occasional, but very  more...

Negotiating to Mutual Benefit The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep both your company and your customer  more...

Conducting Effective Sales Research Meetings ...ou need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together in strategic account sales (SAS) research meetings. You'll start by learning how to prepare for an effective research meeting. Next, you'll explore how to conduct research meetings to gather desired information. And  more...

Communicating in Sales Teams ...vel, at the sales level, and indeed at every level of the company. At a time when rapid change is now the norm, employees need information so that they can make the best decisions quickly.In this course, you'll learn the sales manager's role in fostering communication skills within the sales team environment. You'll learn about the importance of encouraging your employees to use supportive  more...

Approaches to Risk Management Whether you are investing in stocks, deciding what to eat, hiring an assistant, or merging corporate divisions, you're making decisions based on evaluating risks and benefits. When you need to make a difficult business decision, knowing the numbers can provide a clearer picture of your upside and downside. As an executive in today's explosive business world, your ability to take the right risk can  more...

Introduction to Brand Management ...company needs for branding success: a brand manager, a brand, and the consumer. But how do these ingredients relate and what are they comprised of that makes them so important? This course will demonstrate how each ingredient reacts to the other in order to create a valuable, long-lasting brand. First, you will learn about the responsibilities of a brand manager, from conception of a brand to  more...

Building Brand Equity ...ies toward the brand. Brand equity adds dollar-value to a company's worth.So, what are the components that make brand equity? How do you create brand equity? How do you make your company worth more in the consumer's eyes? This course will answer each of these questions in depth. You will analyze the components of brand equity. You will utilize the psychology of a consumer's perceptions and  more...

Promoting Your Brand to Consumers ...tion: the act of generating awareness for your product or company through the use of multiple forms of media.However, there are over 220 forms of media. Which is right for you and your company's brand? How do you determine this? This course begins with the primary tools of the trade: advertising, personal selling, public relations, and promotions. Your next step is utilizing specialized  more...

Evaluating Brand Effectiveness ...company spends a lot of time and energy creating and building brand name products. From the most memorable name, to the most enticing packaging, to the perfect combination of media, you want everything to be right. Now the question is: Is it working? This course explores why you need measurement systems to examine your brand's effectiveness with consumers and to evaluate your brand equity.Where  more...

Marketing Management So, now you're a marketing manager. What are the expectations you and others have of this position? What skills do you need? How do you put together a marketing team? How do you lead that team to success? How can you tell if you're doing a good job? In this course you'll look at marketing management from top to bottom--starting from the basic skills you need as a marketing manager, through  more...

Addressing Problem Performance ...o avoid causing substantial litigation problems for their company. The conventional staged disciplinary approach based on a punitive style is considered in detail so that managers can feel confident in the way they progress form verbal warnings, through written warnings, and finally to the termination of a problem performer. Finally, an alternative to the conventional disciplinary approach is  more...

Responding to Business Crises ...company may have a crisis. If so, what will it do? Your company's crisis preparations are now put to the test--a real test. Knowing how to respond to a crisis is vital to your company's well-being. It could mean the difference between your company surviving or not. In this course, you'll learn how to respond to business crises. There are three fundamental phases to crisis response: detection,  more...

Assessing Customer Behavior In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in  more...

About 360-Degree Performance Feedback ...company evaluates and develops its management staff? Perhaps you are dissatisfied with the effectiveness of your current efforts to help your managers work to their potential? The 360-degree performance feedback process may be the solution to your needs. Although the use of 360-degree feedback is relatively new (approximately ten years old), public, private and non-profit sector organizations  more...

Delivering 360-Degree Performance Feedback Are you familiar with how to give 360-degree performance feedback? Do you know how to make 360-degree feedback meaningful? The effective delivery of 360-degree performance feedback can make or break your performance review program. You can ensure that performance feedback is effective when you, or your company, use good interviewing techniques, conduct an effective performance interview, and  more...

Facilitative Leadership ...o make some changes, become a facilitative leader in your company. By utilizing facilitative techniques, you can change attitudes and create a more cohesive, supportive learning environment. This course starts by identifying the differences between group facilitators and facilitative leaders. You will learn techniques to recognize and work with all levels of interaction. You will discover what  more...

Attracting Motivating and Retaining Technical Professionals If you're having problems finding and keeping technical professionals, you're not alone. In our financially competitive and technologically advanced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining  more...

Models for Managing Technical Professionals Because technical professionals set a high value on autonomy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of  more...

Developing Career Plans for Your Technical Professionals ... you supervise? Because it's good for them, good for your company, and good for you. One of your major challenges as a manager of technical people is retaining them. And you may also need to recruit technical people to fill higher-level positions in your company. This course will help you use career development as a technique to both motivate and retain technical professionals, as well as to  more...

Managing the Quality of the Customer Support Service Center ...th your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident management and how a support center can  more...

The Customer Support Specialist CSS It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Today's Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring customers'  more...

Inbound Call Centers People Management ...company and its customers. As a call center manager, you want to hire agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to select the best candidates, accommodate agent  more...

The Customer Service Agent in Action ...sts to more complex nurturing of the customer, supporting company profitability by building customer loyalty. CSAs collect more detailed data than ever before, assess more varied and more complex problems, and use increasingly sophisticated technology. Working under intense time pressure, they must meet customer needs and exceed customer expectations.Of course, the crux of the CSA job in a call  more...

Identifying Your Customers Expectations ...t, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate customers' expectations, and how your company's ability to fulfill expectations at various levels impacts on customer satisfaction.  more...

Bridge the Expectations Gap ... fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how to find out if dealing with your company is a delight or a  more...

The Call Center Industry When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts:  more...

The Customer s Voice ...ive marketplace, it's important to make yourself and your company necessary to a lot of "somebodys". Those somebodys are your customers. This course provides the tools to learn all that you can about your customers. The focus is on recognizing and ultimately anticipating customer expectations. There are any number of ways to hear "The Customer's Voice", but you have to know how to listen. Learn  more...

Making Telephone Calls Count ... you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer talks. You listen. But how well do you listen on the telephone? Are you missing key opportunities to address the caller's needs? Does the caller feel like she has really been "heard" and understood? By fine-tuning your listening skills, you'll  more...

The Technical Professional as Internal Consultant ...t. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the organization to accomplish similar results. This course is designed to provide technical professionals with the basic skills necessary to succeed as  more...

E-mail as a Marketing Tool How can you find new customers? How can you build stronger relationships with new and existing customers? How can you boost sales of your company's products and services? This course will provide you with useful strategies to help you incorporate electronic mail into your marketing approach. Learn how to communicate effectively with your customers through e-mail. You and your company will benefit  more...

Emotional Intelligence and Teamwork ...company at the same time in similar positions. Both were bright women. Both were at the top of the class at prestigious universities. Both had exceptional technical skills. Yet, after six months in the organization, Elizabeth seemed to be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many other people throughout the organization.  more...

Contracts in Commercial Transactions ...r, the hiring of a new employee, the acquisition of a new company, or countless other formal and informal business practices. This course introduces the laws, which determine whether such agreements are legally binding and enforceable by the courts. To begin, this course explains the legal requirements for contracts and their different legal classifications. In order to make effective business  more...

Effective Interfunctional Relationships ...ross functional boundaries. The products or services your company offers require a cooperative effort to produce. But by nature, most companies are structured territorially. Every department head and manager has his or her own troops on call and a personal domain to defend. Protecting your turf may be instinctual, but it's also counterproductive. By not cooperating openly with other sections or  more...

Effective Relationships with Business Partners ...nt to extend your base of business resources: Expand your company, acquire another company, or partner with a complimentary company. In many instances, partnering is the most advantageous choice. Creating an alliance confers the same kind of benefits as an acquisition--but with fewer risks and better definition. The key to creating a successful partnership lies in the ways in which you define  more...

Business Etiquette for Supervisors Some supervisors seem to be able to energize their employees to give their best efforts. Other supervisors have to engage in a battle of wills to accomplish the simplest tasks. What's the difference? According to a 19th-century management thinker, a supervisor: "has the power to make employees happy or unhappy; and to make their jobs a pleasure or a burden. A supervisor's power lies in words and  more...

Communicating for Contacts ...s with influential people both inside and outside of your company has definite benefits. You know the importance of creating a good impression and raising your profile with those who can have a positive impact on your future success with the company, but how exactly do you go about achieving this? Not surprisingly, appropriate communication plays a large part. In this course, you will learn how  more...

Avoiding Grammatical Errors in Business Writing Grammar: the very word strikes terror into the hearts of learners everywhere. For many people, it recalls the most difficult or most boring classes they can remember from childhood. Yet using correct grammar is one of the key skills for any business writer. Poor grammar skills interfere with communicating a clear message; moreover, they may suggest that the writer is careless and perhaps  more...

Getting the Most from Business Documents How often have you or one of your colleagues stayed at work late to finish an important report or proposal to meet a deadline? Then two days later you receive a call from the intended recipient asking you where the report is. You faxed it over and it got lost in their fax room. Now you've missed the benefit of having met your deadline. This familiar scenario illustrates the importance of selecting  more...

Customer Relationship Management - Fundamentals of CRM Customer Relationship Management: Fundamentals of CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the  more...

Sales Forecasting - Forecasting Your Own Accounts In "Sales Forecasting - Forecasting Your Own Accounts," you will learn how to apply the principles of forecasting to your own accounts. Specifically, you will learn how to use different types of forecasting, as well as how to avoid excessive detail in your forecasts. You will also learn how to reduce forecasting errors and how to predict the likelihood of winning a sale. Finally, you will learn  more...

Stakeholder Interests and Cultural Diversity ...rests of stakeholders--including those of the client, the company, the legal and social environment, and the team itself--are your responsibility. Weighing these interests in the most fair and productive manner is an acquired art you can't afford to neglect.But that's not all. In an increasingly global network, project managers won't get far without an understanding of cultural diversity, and  more...

Advanced Project Leadership - Organization Strategy and Business Needs Advanced Project Leadership: Organization, Strategy and Business Needs teaches project managers how to be successful managing high profile projects in large corporations by learning how to navigate different organization types, and what role project management plays in the different organization types. You will acquire the skills necessary to determine company strategy and the process to use that  more...

Analyzing Requirements and Resources for Microsoft Exchange 2000 Server To identify what company requirements and resources need to be analyzed before a messaging solution can be designed  more...

Using Six Sigma Analysis Tools and Metrics for Project Decisions ...thodology that begins by comparing the current state of a company's products and processes to their desired levels. The goal of the Define phase in the Six Sigma DMAIC methodology is to identify improvement opportunities that have the maximum potential for return on time, money, and resource investments. Knowing what projects to select for improvement requires an assessment and analysis of  more...

Six Sigma Listening to the Voice of the Customer ...ntense across all industries and markets, so now it's the company itself which is being admonished to beware. That means businesses should be looking for the best way to gauge what its customers really need and want. In "Six Sigma: Listening to the Voice of the Customer," Six Sigma Green Belts and team members learn that best way. The course consists of two lessons: "Understanding Customer  more...

Define the Six Sigma Opportunity ...mplemented in a backward manner. One example of this is a company that begins to make organization-wide improvements before identifying which improvements would provide optimal benefits. This course, Define the Six Sigma Opportunity, is a guide for choosing those processes that will reap the greatest corporate benefit from Six Sigma?? projects. Besides being given guidelines for establishing an  more...

Building a Firm Foundation The behavioral-based interviewing process begins with laying a firm foundation for success. Before you bring a candidate in for the interview, much work must be done behind the scenes. This course will help you set the stage for success. You'll understand why hiring is the key to your organization's success, and you'll learn about the legalities of hiring. You'll explore various hiring options and  more...

What to Consider When Hiring ...ive, time consuming, and damaging to the good name of the company. This course will give you a brief overview of the major employment legislation that affects recruitment. Then the course will explore the options that any manager has when faced with hiring a new employee. Hiring is an expensive process, so the course explores a cost-benefit analysis of the various hiring methods, examining in  more...

Developing Employees HRCI PHR ...onal, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet the current and future needs of the company. This course will help you prepare for the HRCI certification examinations in the areas of employee training and development. In the area of employee training, you will learn methods for effectively training adult  more...

Compensating Employees HRCI PHR ...onal, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet the current and future needs of the company. This course will help you prepare for the HRCI certification examinations in the area of employee compensation. You will learn methods for effective total compensation.This course will also help you understand the  more...

Health and Safety in the Workplace HRCI PHR ...onal, you are responsible for helping to ensure that your company meets particular standards and requirements for safety and health, most notably those established by the Occupational Safety and Health Administration (OSHA). Toward that end, this course will help you prepare for the HRCI certification examinations with regard to OSHA and the OSH Act. In this course, you'll learn about such  more...

The Reasons Why Diversity Matters ...ame cloth, where do the new ideas come from? How will the company ever be able to see things from a different point of view? Without diversity in the workplace, companies run the risk of becoming monocultural organizations that see things from a very limited perspective. The effects of this are far-reaching, right down to the company's bottom line. Establishing diversity in the workplace is not  more...

Changing Corporate Culture ...company is a difficult task. It requires changing existing views and practices that until now have defined the workplace. You can overcome ingrained attitudes by learning how a diversity initiative differs from federal mandate, why some workers will object to the concept of diversity, and how to handle their opposition. This course describes the challenges of providing a climate of acceptance,  more...

Planning a Diversity Initiative ...Rather, diversity is an initiative that must permeate the company culture to be truly successful. Perhaps you've asked yourself, "How can I create an environment in which all team members, with their diverse backgrounds, can contribute to their full potential?" This course will explore the steps associated with creating, launching, and evaluating a diversity initiative. This course will explore  more...

Diversity the Future ...practices for hiring, retention, and interaction with the company. This course explores the need for a holistic approach to workplace diversity, and the effects of incorporating a work/life initiative into business strategy. This SkillSoft product has been reviewed by the Employment Practice Group of Sheehan Phinney Bass Green. As of the date reviewed, the content of this course is in  more...

Managing for Asset Control ...company must take actions to safeguard, control, and manage the assets it owns. As a business manager, it's your responsibility to set up policies and procedures to safeguard your company's assets--especially cash assets. In this course, you will learn about cash transactions, inventory control, and accounts receivable management. These lessons will provide you with the knowledge and skills you  more...

Creating and Analyzing an Operating Budget ...ompared to playing Pin the Tail on the Donkey. Although a company might know the direction in which it wants or needs to go, without a budget it must simply feel around in the dark and hope it comes close to its target. Unfortunately, if a business uses this approach, it will eventually fall victim to cash flow problems that could result in its downfall.As many would agree, the budget process  more...

The Ins and Outs of Capital Budgeting ...company's financial management. It involves examining investment assets and deciding whether or not those assets will achieve the company's desired returns over an extended period of time. To effectively manage your company's finances, you must evaluate a number of factors in making investment decisions.This course will explain what a capital budget is and present the different types of assets  more...

Analyzing Cash Flow Would a family survive if it didn't know where its available cash was coming from, how much cash it had to spend, or how to get more cash for its needs? If you answered no, you are right. Just like a family that has to understand cash issues for survival, a business also has to understand information about its usable cash in order to sustain its life. This course will teach you how to read, and  more...

Managing Upward Relationships ...hip with the top management and Board of Directors of the company. Taking advantage of that responsibility will strengthen motivation, productivity, and overall life quality of all concerned. This course attempts to explain the dynamics of power and politics and explores the common grounds between two levels in the organizational hierarchy. Managers need to have necessary interpersonal skills  more...

Managing and Rewarding Top Performers ...company have a policy in place for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and ultimately retain top performers through a  more...

A New Manager and the Company s Future ...in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the output of your department can have on other parts of the organization. Complacency is the enemy of continuing business success and, as a manager, it is vital that you always look for ways in which to "do things better." This may include enhancing the  more...

Surpassing the Competition ..., weaknesses, capabilities, and strategies can leave your company vulnerable to unexpected competitive moves. This course presents you with the tools and methods for identifying competitors; collecting competitor information; creating a competitor SWOT matrix by determining a competitor's objectives, strategies, strengths, and weaknesses; and developing a competitor response profile by  more...

Analyzing Cash Flow Statements ... hard to make, especially since a bad decision can ruin a company. Fortunately there is a way to make a more informed and better business decision; by analyzing your company's financial statements. They contain information that can help you improve your company's efficiency and overall effectiveness. Cash flow statement analysis focuses on determining your company's ability in the following  more...

Master Budgets Will you be able to expand? Will you be able to afford that new piece of equipment? What kind of profit can be expected if you do? To answer these questions about your business will not require a fortune teller. It will require the creation of a master budget. No matter the size of your company, if you are to succeed and continue to grow, you must carefully plan for your company's future. Master  more...

Raising Capital and Financing Decisions The goal of every financial manager is to maximize firm value and shareholder wealth. How does a manager reach this objective? To be successful, financial managers must be aware of the financing options available to them, and the procedures they must follow to begin financing. Most important, managers must be able to choose the best financing mix for their company.  more...

Introduction to Internal Auditing ...company. Developing in-house strategies to ensure that internal processes are being followed and quality expectations are being met is a powerful tool for avoiding surprises. This course, Introduction to Internal Auditing, will introduce you to internal auditing strategies and techniques that help accomplish this end. Specifically, you will learn how to plan and report an internal audit and  more...

Principles of External Auditing ...company may make you feel uneasy. This course will help you understand how external auditors and companies work together to ensure an accurate audit report. This course will familiarize you with terminology, concepts, strategies, and techniques that are specific to external auditing and its practice. You can expect to develop a solid understanding of planning an audit and assessing audit risk  more...

Creating a Business Execution Culture ...xecute is paramount to its survival. After all, how can a company be constantly evolving and improving if no one within the organization is getting anything done? In companies that execute well, the principles of business execution permeate the entire organization and become part of the company's culture. But how does an execution culture come to be? A business execution culture starts with an  more...

Leadership and the Knowledge Worker ...company's most valuable assets? For many of today's companies, it's the knowledge and experience of their workers. Does your company know how to best use this intellectual capital? Is your company a nurturing environment for knowledge workers? In this course, you'll learn about intellectual capital, how to lead your company from the front line to retain and increase its intellectual capital,  more...

Dynamics of Leadership ...company status, be a leader? Yes Leaders can be found at all levels in the work force. When you're learning how to lead, is it possible also to be responsible for discovering new future leaders? You bet it is. Even though you aren't in management, do you have the power to influence someone to change his behavior? Again, the answer is yes. In this course, you'll learn how to become a leader; how  more...

The Art of Knowledge Management Knowledge management has become a cornerstone for corporate success in the 21st century. Companies that create an environment for safely discovering and using the knowledge in their organization will prosper. Those that fail to truly use what they know will eventually fall by the wayside.This course provides a framework for growing knowledge in your company. Itprovides big-picture information  more...

Knowledge as Capital ...company valued on just its physical assets and income streams. A quick look at many Internet focused organizations points to a basic fact: There is a new kind of asset being valued in our economy. That asset is knowledge, the intellectual capital of the organization. The high potential return of leveraging the knowledge capital of an organization has led to company valuations that far exceed  more...

Putting Knowledge to Work ...company investing in a powerful machine and then just letting it sit in the warehouse? Knowledge, like a machine, must be used to create something positive for your company. If not, it's wasted. Unlike a machine, the beauty of knowledge is that it can be used, leveraged, and applied without diminishing. The key is to find the knowledge in your company, share it, and leverage it. This is the  more...

Managing Knowledge Workers The era of the knowledge worker has arrived. An increasing number of companies gain more value from the knowledge and experience of their workers than they do from physical assets or products. This is most vividly captured in the Internet economy, in which knowledge workers are in high demand. Talented workers often won't hesitate to jump to a company that offers a higher salary or more stock  more...

Being a Knowledge Activist ... to succeed. Knowledge management can never flourish in a company without people like you--the activists. You know your company, the people, and the potential. And one more thing. You care. You want your company to succeed and your cohorts to have a creative, successful environment within which to work. That's why you've chosen to learn about knowledge management. The final step is to take what  more...

Management of Cash Flows ...company with a positive net worth run short of cash? Without sound cash management, it certainly can. Every organization, large and small, must manage the generation and expenditure of cash to ensure that bills can be paid on time. This course covers the principles of sound cash flow management, including cash management strategies, the best use of credit collection, and ways to reduce  more...

Managing High Performers - Creating a Retention Strategy Managing High Performers: Creating a Retention Strategy asks what a company needs to do to attract and then retain high performers. It assists learners in developing an effective retention strategy by creating an awareness of the importance of managing organizational talent and by teaching strategies for retaining this talent.  more...

EnjoySAP Features Functions ...s and Functions aims to provide all the employees of your company, who want to learn more about the new interface Enjoy SAP with an overview of it's handling, features and functions. Having been given the background to the development of the EnjoySAP interface and its new features, the trainee will learn how to access the 4.6 System and to use the different EnjoySAP menus. The learner will also  more...

Designing Cisco Network Service Architectures Part 4 ...Services decisions for the Celestal Curtain Manufacturing Company. Identify optimal decisions for designing QoS services in a given scenario. Unit 2: Designing IP Telephony Solutions 1 (3 hours) Identify features of the CallManager component of a Cisco IP telephony solution. Identify features of the gateway and control protocol components of a Cisco IP telephony solution. Identify  more...

GroupWise 5 5 Admin Part 2--Clients Post Offices ... system modeled after the organizational structure of the company by adding a second post office. C ontent Emphasis Skills-Based A udience System Administrators who are responsible for the setup, maintenance, and administration of a corporate groupware communication installation. Students should have administration experience with NetWare Administrator and NDS. They should also  more...

SAP R 3 v4 x FI Payments ...a. Configuring Payments. Payment Block Reasons. Paying Company Code. Sending Company Code. Payment Methods for the Country. Payment Methods for the Company Code. Bank Selection. Unit 2: Parameters for Payment Transactions Duration: 2 - 3 Hour(s) Vendor Presettings. Overview of Vendor Parameters. Calling up Vendor Data. General Data on Payment Transactions. Payment Data for  more...

PDM and SAP R 3 PDM Introduction ...w This course aims to provide all the employees of your company that work with Product Data with an overview of the topic Product Data Management and with an overview of the SAP R/3 PDM module as an integral component of the SAP R/3 ERP System. L earn To: Introduction to PDM. Product Data Management. Product Data in R/3. Classification/Configuration. Process and  more...

SAP R 3 Supply Chain Management ... The course Supply Chain Management is intended to give company executives and interested experts in various industries an overview of the content, goals, possibilities and challenges of Supply Chain Management. As most chores within the supply chain today cannot do without the use of computer software, the course shows concrete examples using SAP within different industry areas. The course  more...

SAP R 3 System Management Advanced Administration CCMS ... course SAP R/3 System Management is intended to give all company employees, working in the area of system administration a thorough overview of all areas within system administration and possibilities of use. Subjects such as software logistics and the CCMS are discussed. L earn To: The Basis System for Advanced Users. Software Logistics. TMS. Other Software Logistics  more...

SAP R 3 System Management System Administration ... course SAP R/3 System Management is intended to give all company employees, working in the area of system administration a thorough overview of all areas within system administration and possibilities of use. L earn To: Introduction to the R/3 Basis System. Architecture/System Landscape. R/3 Services. R/3 Networks. Basic Administration Principles. Installing the  more...

SAP R 3 SD Overview and Master Data ...aster Data. L earn To: Document flow within the company. Functional elements within SD. Organizational structures. External organization of sales. Internal organization of business. C ontent Emphasis Skills-Based A udience This course has been primarily designed for employees working within: management, logistics, and sales, using the modules sales support,  more...

SAP R 3 v4 0 Profit Center Accounting ... and SAP R/3 organization structures. Profit Centers and company structure. Profit Center master data. Post assignments and the connection to Profit Centers. Profit Center planning. Unit 2: Transfer of Costs into the Profit Center Invoice Duration: 1 - 2 Hour(s) Company Processes causing costs. Automatically books within the Profit Center invoice. Manual Bookings within the  more...

SAP R 3 v4 0 Retail Order Management via Distribution Center ... an example of a possible process chain, between a retail company and its clients. L earn To: The Retail Process. Basic scenario and related processes. Delivery Scheduling. Subsequent Settlement. C ontent Emphasis Skills-Based A udience All those involved in the use of SAP R/3 for Retail tasks. IT Support staff and SAP Project Team members needing training in  more...

Brand Management Developing a Brand Strategy ...er in the Marketing Department of Avenport, an Icon-owned company that makes automobiles. You are specifically responsible for managing the Qualera, which is the upscale, luxury car manufactured by Avenport. You will meet with your assistants, Jennifer Webber and Matt Engles, who perform research duties and aid in preparing presentations for marketing team meetings. They have been assisting you  more...

Brand Management Integrated Marketing ...des you a process for integrating a brand throughout your company. Additionally, the program defines brand diver components and how these components can be used to communicate an integrated brand through the appropriate media. The program also provides you with guidelines and processes for managing both financial and market resources as well as organizational structures. By applying the  more...

Sales Skills Effectively Closing a Sale ...ications, and Paul White, Purchasing Manager for the same company. Jessica and Paul are considering the purchase of a large quantity of modular office furniture. In an initial phone conversation with you, they mentioned that they are interested in buying from Icon. It is your responsibility to demonstrate the benefits of Icon's office furniture by identifying and addressing their key issues.  more...

Brand Management Branding on the Web ... Evaluate proposed Web sites for your company. Select Internet abilities that you can leverage to strengthen your brand. Use the abilities of the Internet to strengthen your brand. Create an online vision for your company. Audience The target audience for this series is brand managers,  more...

Professional Selling Over the Phone Prospecting Professional Selling Over the Phone: Prospecting offers the student examples of sources for finding telesales prospects and information to leave on prospects' voice mail. The program provides a process for maintaining a positive attitude and identifies the components of the soft sell. In addition, the program offers the student guidelines for building and maintaining relationships with prospects.  more...

Essentials of Business Law Employment Law ...h him today to try to orient him into his new role in the company. The two of you will discuss Kent a a s responsibilities as an agent and your responsibilities as his principal. Unit 2: Employment Laws (0.5 - 1 hour) Identify the provisions of wage and hour laws. Identify the components of an implied contract. Address  more...

Consulting Skills The Consulting Process Consulting Skills: The Consulting Process explains your responsibilities throughout the seven-step consulting process. It identifies the processes for selecting a problem resolution, implementing the solution, and closing the consulting contract. Learn To Identify the steps for creating an outline of need. Follow the process for choosing  more...

Essentials of Business Law The Legal Environment ...rts affect business. Determine company liability. Demonstrate an understanding of liability issues. Audience Managers, supervisors, or team leaders who want to gain a basic knowledge of Business Law and how to apply it in a working business environment. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits  more...

Consulting Skills Serving as an Internal Consultant ... a proposal for proprietary software that will allow your company to track inventory. You will first meet with a Distribution Manager, to convince her of the merits of your proposal and your own abilities. Next, you will meet with your supervisor to discuss redistribution of your duties. Unit 2: Improving Internal Consulting Abilities (0.5 - 1 hour) Identify the  more...

Strategic Management Analyzing Strategic Options ...g a strategic audit, and use the SWOT review to analyze a company's situation. The program describes how to evaluate internal resources, capabilities, and core competencies, and analyze external factors, such as industry trends and competition. Learn To Identify reasons to conduct a strategic analysis. Recognize the definition of a  more...

Competitive Intelligence Analysis Dissemination ... available techniques for analyzing industry, market, and company information. It also covers the steps for distributing CI results, various methods of counterintelligence to protect an organization's information, and the steps for protecting an organization's information from its competitors. Learn To Use the guidelines for performing ethical competitive  more...

Managing Business Risk Developing a Risk Management Plan ...e business-related risks. Identify company-specific factors that can affect the risk management environment. Identify methods that can be used to assess potential risks. Simulation Overview: In the simulation at the end of this unit, you will meet with your friend Dean Kramer, Chief Analyst and Training  more...

Managing Business Risk Risk Assessment Control Managing Business Risk: Risk Assessment and Control teaches learners about risk identification and environmental scanning. Students will also learn about evaluation and control of risk within organizations and the methods for classifying various organizational risks. Learn To Identify typical information sources used in an environmental scan.  more...

Managing Business Risk Financing Contingency Planning ...ce. Identify factors influencing a company's decision to self-insure. Simulation Overview: In the simulation at the end of this unit, Icon Industries has increased its influence as a corporate powerhouse. Through strategic investments, Icon's business investors have positioned the organization for diversification in the near  more...

Advanced Six Sigma The Define Phase of DMAIC ...ems. Finding & Engaging the Six Sigma Champion within a Company. Setting project expectations regarding duration, time involved, and results to expect. Establish Kano model as a key tool for customer satisfaction. Specify and agree on the customer's Critical to Quality (CTQ) characteristics. Understand the 5 Why technique and how it helps in understanding customer needs. Establish  more...

SAP R 3 v4 0 Retail Organizational Structures and Master Data Course Overview The purpose of this course is to give users working in retail companies knowledge of the organizational structure and master data of the SAP R/3 retail system. This course also provides essential skills in daily activities associated with use of Master Data in IS Retail. L earn To: Logistics organizational structure. Organization of financial accounting. Create  more...

SAP R 3 and the Euro ...rn To: Effects on corporate strategy. Effects on company areas. Purchasing and sales. Business objectives. General and special objectives. Conversion scenarios. C ontent Emphasis Informational A udience This course has been primarily designed for Managers and employees who are responsible for the EURO project and those who require an understanding of the  more...

SAP R 3 CO Activity Based Costing ...y Based Costing is designed to provide all employees of a company involved in Cost Accounting an overview of the possibilities supported by activity-based costing and to explain how the available functions can be used. The user will also be given the basic information required to carry out day-to-day chores within the SAP R/3 System. L earn To: Tasks and Objectives of Activity Based  more...

SAP R 3 PDM Product Development ...w This course aims to provide all the employees in your company working with Product Data, the basic information they require to carry out their day-to-day work with the PDM module. It is assumed here that you are using SAP R/3 4.x, the CAD system AutoCAD 14.01, and AutoCAD SAP R/3 3.1 on Windows NT 4.0. The scenario PDM - Product Data Management semi-finished and finished products without  more...

SAP R 3 FI AR AP Organization Master Records and Posting ...ounts Payable. L earn To: Describe how R/3 maps company structures. Describe how FI integrates with other R/3 Modules. Describe how system settings are commonly customized. Create, maintain, and change master data. Manage postings for invoices, credit memos, and outgoing payments. Display balances. Display and change items. Post reversals. Clear  more...

Business Code of Conduct Confidentiality Company Assests This course examines the importance of confidentiality at all levels and provides examples of breaches of confidentiality. It also covers employee obligations and the consequences of confidentiality breaches. Learn To: Identify internal and external breaches of confidentiality. Identify consequences of breaching confidentiality. Identify measures for protecting confidential  more...

International Business Essentials Succeeding as a Global Manager ...is unit, you are part of a team that will discuss how the company can establish itself in the Asian marketplace over the next two years. You've been briefed on the appropriate steps that must be taken to complete the globalization process. In this preliminary meeting, you will need to discuss the workforce and organizational changes that will need to take place over the next few months to  more...

International Business Essentials Conducting Business in Europe International Business Essentials: Conducting Business in Europe offers students an understanding of how to conduct business successfully in Germany, France, and Great Britain. The program covers historical, political, and religious characteristics of these countries, how to negotiate successfully in Europe, how to successfully communicate, and how to conduct effective meetings and presentations  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning ...ntify the network security planning guidelines related to company processes. Match organizational structures with their implications on the network security plan. Identify the guidelines for a network security plan at various stages of the service and product life cycle. Identify the guidelines for the change management plan to ensure network security. Identify the most appropriate security  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning ...ntify the network security planning guidelines related to company processes. Match organizational structures with their implications on the network security plan. Identify the guidelines for a network security plan at various stages of the service and product life cycle. Identify the guidelines for the change management plan to ensure network security. Identify the most appropriate security  more...

Balanced Scorecard Corporate Strategy The first course in the Balanced Scorecard series focuses on developing and formalizing strategy in an organization. This course explores why corporate strategy is important, the process of formalizing your corporate strategy, and aligning the organization to the strategy. Learn To: Identify the difference between strategic planning and operational efficiency. Identify the importance of  more...

Advanced Project Leadership Navigating Corporate Structures ...nsor. Identify the three levels of sponsorship within a company. Identify responsibilities of an Operational Sponsor. Identify responsibilities of a Tactical Sponsor. Identify responsibilities of a Strategic Sponsor. Identify ways to help a Project Sponsor be successful. Identify impact of the type of organization on Project Sponsors. Identity the structure of a Functional  more...

Advanced Project Leadership Organization Strategy Business Needs ...types. You will acquire the skills necessary to determine company strategy and the process to use that knowledge to determine whether or not the project supports company strategy. Lastly, you will learn what questions to use when preparing a Project Charter that is consistent with company strategy. Learn To: Identify the different types of organizations. Identify major  more...

EnjoySAP What s New in Release 4 6 ... in release 4,6 aims to provide all the employees of your company, who want to learn more about the new interface Enjoy SAP with an overview of it's handling, features and functions. The trainee will learn about the new features and functions of this release using a number of examples taken from the R/3 Basis system and cross-application components as well as see the most important details of  more...

SAP R 3 Variant Configuration Master Data ...guration is intended to provide all the employees of your company who are involved in designing and constructing product variants with an overview of the objectives, functions, options, and product specific prerequisites of Variant Configuration. It also shows you the different ways in which Variant Configuration can be used. Learn To: a Identify how Variant Configuration is mapped in  more...

SAP R 3 Variant Configuration Config Scenario ...guration is intended to provide all the employees of your company who are involved in designing and constructing product variants with an overview of how master data is used to build up the knowledge base used to describe a variant product in the R/3 System. Furthermore, the learner will be shown how to use the simulation function and the single level production order scenario. Learn To: a  more...

mySAP com - Overview ... mySAP.com Overview aims to provide all employees of your company an introduction to SAP's answer to e-business, and the possibilities that mySAP.com offers. Trainees will be shown why mySAP.com was developed and the key components it contains. Furthermore, it shows how application hosting can be controlled throughout the system's entire life cycle, describes the different types of hosting  more...

SAP R 3 v4 6 AR Accountant ...ata. - Create Customer: Initial Screen. - General Data. - Company Code Data. o Invoice: - Enter Customer Invoice Screen. - Entering Basic Data. - Entering Item Data (GL Account). o Incoming Payment: - Incoming Payment. - Entering Basic Data. - Entering Bank Data. - Selecting Open Items. - Assigning Open Items. Unit 3: Document and Periodic Processing 1.5 - 2 hours o Balance Display: -  more...

SAP R 3 v4 6 AP Accountant ...r Data. - Create Vendor Initial Screen. - General Data. - Company Code Data. o Invoice: - Enter Vendor Invoice Screen. - Entering Basic Data. - Entering Item Data (General Ledger Account). o Outgoing Payment: - Outgoing Payment. - Entering Basic Data. - Entering Bank Data. - Selecting Open Items. - Assigning Open Items. Unit 3: Document and Periodic Processing 1 - 2 hours o Balance  more...

Business Travel Safety Forming a Corporate Travel Safety Program ... - 2 hours) Sequence the steps a company can take to prepare for travel emergencies. Sequence the steps a company should follow to respond to a travel emergency. Simulation Overview: In this simulation, Icon has decided to expand its sales into markets in Asia and South America. As a result of this decision, some employees  more...

QuickBooks 2003 Getting Started ... the EasyStep Interview wizard, which is used to set up a company in QuickBooks 2003. Finally, the course outlines how to set up customers, accounts, and budgets. Learn To Identify component parts of the QuickBooks 2003 interface. Identify options in the EasyStep Interview wizard. Match Navigators with their  more...

mySAP EBP 3 0 Overview Self Service Desktop Buying ...ng an overview of the possible procurement structure of a company, continuing right through the selection of articles to be purchased to the goods receipt approval and approving invoices . It also explains how the roles fit into the overall context of EBP. Learn To: o Desktop Buying with mySAP EBP: Overview. o Procurement with Desktop Buying. o Roles and Their Functions in mySAP EBP.  more...

SAP R 3 FI AR AP Organization Master Records Posting SAP's FI module is a powerful, integrated environment, dynamically interfacing Accounts Receivable/Payable functions with General Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures  more...

Organizational Skills Time Management Develop the skills you need to manage your time effectively in Organizational Skills: Time Management. You will use various time management techniques to meet your own deadlines as well as help your employees meet theirs. Learn To Understand the importance of time management. Recognize the myths of time management.  more...

SAP R 3 4 6 FI General Ledger Organization G L Account ... Basis o Organisation o FI as a Module within R/3 o Company Structure and System Settings o G/L Accounts o To create G/L Accounts o To display and change G/L Accounts o Reference and Sample Accounts Audience The following audiences are targeted: All those involved in the use of R/3 for Financial Accounting tasks such as General Ledger management and goods accounting. User  more...

Creativity Innovation Thinking Creatively In Creativity and Innovation: Thinking Creatively, you will learn to meet the demands of creative thinking in the workplace. This program will help you develop your creative thinking skills and allow you to practice using the creative thinking process. Learn To Identify the stages of the creative process. Recognize techniques that will  more...

Creativity Innovation Fostering a Ceative Environment ...ognize the factors that attract creative individuals to a company. Demonstrate an understanding of various methods of recruiting creative individuals. Identify the factors to determine the best creative individuals for a company. Practice using the factors that will encourage retention of creative employees.  more...

Financial Management Cash Analysis Management This course provides a basic understanding of cash analysis and management concepts and techniques. Learn To: Identify the benefits of free cash flow. Identify components of the cash conversion cycle. Identify techniques for controlling cash. Identify the procedure for preparing a cash budget. Identify categories of cash flow activities in a cash flow statement. Identify  more...

Business Accounting Accounting for Liabilities ...ers the student an overview of the types of liabilities a company may accrue when conducting business activities, how to manage those liabilities, and how to calculate the time value of money. The program details types of current and long-term liabilities and how they are accounted for on financial statements, as well as how to calculate the present value, future value, interest rate, and  more...

Business Accounting Accounting for Stockholders Equity ...the student an overview of the information contained in a company's statement of stockholders' equity and in the stockholders' equity portion of the balance sheet. The program details components of stockholders' equity, stock transactions, and financial analysis ratios used to evaluate a company's long-term solvency. Learn To • Identify the components used  more...

Financial Statements Financial Statements Analysis ...g variances. • Calculate a company a a s financial ratios. • Interpret a company a a s financial ratios. Audience Managers or employees interested in learning more about the importance of financial statements to daily business processes. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE  more...

Financial Statements Reading Analyzing an Annual Report .... • Identify information a company must disclose in an annual report. • Choose the purpose of an internal control report. • Analyze financial data using the duPont equation. Audience Managers or employees interested in learning more about the importance of financial statements to daily business  more...

Financial Statements Analyzing Cash Flows ... Learn To • Evaluate a company using two accounting methods. • Identify ways a financial statement impacts my company. • Demonstrate how different financial instruments impact financial statements. • Identify the characteristics of the statement of cash flows.  more...

E-mail Etiquette E-mail in the Workplace ... the steps management can take to ensure employees follow company e-mail policy. Identify the guidelines for attaching files. Audience Managers, employees, and anyone who needs to learn how to use e-mail in order to communicate more effectively at work. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language  more...

Call Center Inbound Customer Service ... Understand your role as a representative of your company. Maintain a positive attitude when providing service. Open and close a customer service telephone call properly. Solve a customer's problem. Handle a situation with an angry caller. Audience This course is for  more...

Call Center Mgt Managing an Inbound Call Center ...rmine the necessary technologies needed to best serve the company's customers. Learn To Select the functions of a call center. Identify the functions of an inbound call center agent. Provide consultation to a company that wants to establish a call center. Select building  more...

Call Center Mgt Measuring Quality Performance ... Identify guidelines for presenting a positive company image to your customers. Apply methods for managing call volume. Calculate a rostered staff factor. Gain employee approval for a new scheduling decision. Identify reports that call center managers should use.  more...

Customer Relationship Mgt Fundamentals of CRM ... incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the CRM process, as well as critical success factors a company should evaluate before using a specific type of CRM. Learn To Identify the  more...

Customer Relationship Mgt eCRM ... Identify eCRM opportunities for automating a company a a s sales processes. Identify the types of eCRM users. Identify ways a company can customize its eCRM marketing efforts. Identify ways eCRM enables companies to achieve CRM goals. Audience This series is intended for managers,  more...

Sexual Harassment Resolving Sexual Harassment Claims ...dence. Identify the actions a company should take if a claim of sexual harassment is determined to be true. Audience The target audience for this program is HR professionals and other managers who need to learn how to prevent and resolve sexual harassment claims. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU  more...

Recruiting Retention Staffing Your Organization ... for the employment process that can help determine how a company identifies candidates, decides on a job source, and advertises job openings. In addition, the program defines and outlines ways to comply with the many employment laws impacting the entire employment process. Learn To Use the five steps for creating a human resource plan.  more...

Exit Interviewing Skills Preparing for an Exit Interview ...tortion. Audience HR Managers and other managers in a company who are responsible for conducting exit interviews. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding Exit Interviews (0.5 - 1 hour)  more...

Exit Interviewing Skills Conducting an Exit Interview ... report. Audience HR Managers and other managers in a company who are responsible for conducting exit interviews. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Conducting Effective Exit Interviews (0.5 - 1 hour)  more...

Exit Interviewing Skills The Termination Process ...meeting. Audience HR Managers and other managers in a company who are responsible for conducting exit interviews. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Monitoring Employee Performance (0.5 - 1 hour)  more...

Human Resource Law Understanding Privacy Rights ...hts in the workplace and how those laws might impact your company policies regarding searches, seizures, monitoring, and e-communications. You will also learn how, as an employer, you can protect employees' rights, how to conduct lawful e-communications, and how to minimize your organization's liability. Learn To Match privacy laws with their definitions.  more...

Decision Making Problem Solving Decision Making Fundamentals ... In this simulation, you will meet with your company's Finance and Marketing Directors. You have received an offer from an Asian manufacturer to buy your Phone Equipment Line. You need to make a decision to sell or keep the line given certain time constraints. Unit 3: Team Decision Making (0.5 - 1 hour) Understand the importance of group decision making.  more...

Decision Making Problem Solving Problem Solving Fundamentals ... are the General Manager in an integrated power resources company. Three of your employees have requested a meeting with you to discuss problems with the proposed budgets for the next fiscal year. You are meeting with them to discuss the problems and create a solution for the financial overruns. Unit 3: Generating Solutions Options (0.5 - 1 hour) Identify the  more...

Leading the Way Learning to Lead ...lities for decision-making or strategic planning in their company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1 : The Leader (0.5 - 1 hour) Identify the three components of leadership. Identify the actions  more...

Strategic Decision Making Making the Right Decision ...lities for decision-making or strategic planning in their company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Generating Options (0.5 - 1 hour) Identify the techniques for developing options.  more...

Strategic Decision Making Advanced Decision Making ...lities for decision-making or strategic planning in their company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Managing Complex Decisions (0.5 - 1 hour) Identify the types of scenario planning.  more...

Business Problem Solving Problem Solving Teams ...address this problem and make the decision that is in the company a a s best interests. Your goals are to effectively manage a problem-solving team and overcome the barriers of a problem-solving team while you lead the meeting. Unit 2: Driving a Successful Problem-Solving Team (1 - 2 hours) Sequence the steps for motivating team members.  more...

Delegation Understanding Delegation ...bility as well as the team a a s visibility within the company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Delegation Fundamentals (0.5 - 1 hour) Identify the benefits of delegation.  more...

Delegation The Delegation Process ...bility as well as the team a a s visibility within the company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:Analyzing and Appointing (0.5 - 1 hour) Identify how you should use a task log.  more...

Delegation Monitoring Evaluating Results ...own visibility as well as the teams visibility within the company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:Reviewing Delegates (0.5 - 1 hour) Identify guidelines for giving delegates feedback on their  more...

Value Chain Management Elements of the Value Chain ...the various organizational activities that add value to a company a a s product or service. This course details the key components of successful products or services, the importance and benefits of customer loyalty, and customization. This course teaches how collaboration, delivery, production, and outsourcing change the scope of a business and improve a company a a s profits. You will  more...

Essentials of Management Negotiating Skills ...software. You want to establish a relationship with their company and negotiate a short-term agreement for the installation and customization of software. Unit 3: Mutually Beneficial Negotiating (0.5 - 1 hour) Counteract strong emotions. Communicate clearly to the other party. Explore different options for win-win  more...

Conducting Meetings The Meeting Process ...ployees to finalize plans for the implementation of a new company-wide payroll system. The deadline is rapidly approaching and there have been some hiring and recruiting problems hindering the team's progress. It is up to you, the Chief Operations Officer, to identify the source of the problems and help the team create solutions that will address them. Unit 4: Closing a Meeting (0.5 - 1 hour)  more...

Conducting Meetings Managing a Meeting ... 15%. This impromptu meeting was called to decide how the company should respond to this change. It is your responsibility to manage the meeting and control the flow of discussion. Unit 3: Eliminating Groupthink (0.5 - 1 hour) Understand how groupthink affects meetings. Recognize the characteristics of a group suffering from groupthink.  more...

Value Chain Management Managing the Transition to a Value Chain ... for Icon's sales team. Icon is about to merge with an IT company, ITWare, which has its own software sales team. As Area Sales Manager, you will need to convince management that your team members are ready for the change and that they are aware of their roles and responsibilities. Unit 2: Managing Transition to the Value Chain (1 - 2 hours) Identify models to drive  more...

Change Management Adapting to Change ...Manager to discuss a competitor's recent acquisition of a company that is similar to Icon, but has a superior product line. The team will need to identify how the organization is responding to change and apply strategies to manage the endings phase of a transition. Unit 3: Coping with Uncertainty (0.5 - 1 hour) List three common emotions experienced during the  more...

Total Quality Management Implementation and Tools ...have been asked to attend a meeting on whether or not the company is ready for this implementation. Also present at the meeting are Barbara Connor, Quality Assurance Director, Don Hamilton, Regional Vice-President of Sales, and Nathan Iverson, an external consultant. Unit 2: Basic Tools of Quality (0.5 - 1 hour) Identify reasons for measuring key process variables.  more...

Managing the Expert Developing a Successful Environment Managing the Expert: Developing a Successful Environment explains management strategies, incentive programs, and the challenges of maximizing experts' creative potential. It identifies the processes for designing and implementing expert-appropriate incentive programs, managing renegade creativity, and managing barriers to expert creativity. Learn To Provide  more...

Business Ethics Ethical Decision Making ...sen, a recently hired Account Executive. Being new to the company, Trina is unsure of certain procedures at Icon. She believes that several of her co-workers have been taking office supplies and equipment home. She realizes that theft is wrong, but is unsure of her ethical responsibility. She is tempted to report the theft, but doesn't want to overstep her bounds or anger her new co-workers. It  more...

Operations Management Operations Components ...ram offers examples of how each component is applied to a company a a s operations. Learn To Select your responsibilities concerning Human Resources and job design operations. Identify common problems in facility layout operations. Match the qualitative methods of forecasting with their definitions.  more...

Managing High Performers Creating a Retention Strategy ...igh Performers: Creating a Retention Strategy asks what a company needs to do to attract and then retain high performers. It assists learners in developing an effective retention strategy by creating an awareness of the importance of managing organizational talent and by teaching strategies for retaining this talent. Learn To The importance of training and  more...

Managing High Performers Implementing Recognition Programs ...ognition programs which will ensure the retention of your company a a s high performers. Effective coaching, mentoring, and feedback delivered in tandem with a recognition program are the focus in this course, and learners will find invaluable guidelines for each. Learn To To identify the importance of empowering high performers.  more...

HIPAA Privacy Insurers In a HIPAA Privacy and Insurers a you will learn the fundamentals of HIPAA Privacy training. The course explains HIPAA, as well as the concepts of administrative simplification, covered entities, and how HIPAA training impacts the insurance industry and its workforce. Learn To Identify how health insurance becomes portable under HIPAA  more...

Advanced Project Mgmt Building Productive Stakeholder Relationships ...nd Mildred Parcells. You are an employee of Icon Bottling Company, one of the largest manufacturers of non-alcoholic beverages in the world. As the Project Manager, you've been asked to lead the creation of a new installment called Tour in a Bottle, which would replicate the manufacturing process for visitors in a condensed form, with the equipment being contained in a gigantic glass bottle. In  more...

Advanced Project Mgmt Managing Accelerated Projects Advanced Project Management: Managing Accelerated Projects teaches learners the limitations of project management scheduling packages, schedule compression techniques, and the risks of using the different techniques. It also covers how ERP benefits project management, how to calculate the percent efficiency of resources, and what elements project managers should consider when planning for  more...

Advanced Project Mgmt Setting Up a Project Office ...ng out candidates to take over as Project Manager for the company-wide computer upgrade process. You have expressed some interest in the position, so Paul has requested a meeting to help determine your qualifications. Paul will ask you a series of questions designed to test your knowledge and understanding of the terms associated with project management, as well as the parameters and staff  more...

Advanced Project Mgmt Portfolio Management ... a proposal for a new client database that will allow the company to improve its customer relationships. The goal of this meeting is to discuss the proposal and how it fits into the organization's strategy, determine if this project has the potential to achieve the company's goals, and decide if the proposal fits into the company's portfolio. If your team determines that it meets these three  more...

Advanced Project Mgmt Project Management Maturity ... Identify project management processes a company at maturity level one would use to plan projects. Identify what executive actions could help elevate a company from maturity level one to maturity level two. Identify responsibilities that are new to a project office at level four maturity.  more...

Team Management High Performance Teams ... a strong team leader, you will successfully release your company's product before the competition and save your company. Learn To Set challenging, but achievable, team goals. Resolve conflict among team members. Build trust in your team members. Build trust in your team  more...

Six Sigma Six Sigma Essentials ... Identify the benefits of benchmarking your company against the best in class companies. Recognize reasons for benchmarking failure. Audience This course is suitable for HR Managers, HR Directors, Executive Management, and Quality Personnel. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30  more...

Team Participation Team Communication ...tly, the confusion resulted in negative publicity for the company. Unit 3: Nonverbal Communication (0.5 - 1 hour) State the types of information gained about a speaker through nonverbal cues. List the five types of nonverbal communication. Describe the connection between nonverbal and verbal communication.  more...

Team Participation Resolving Conflict in Teams In Team Participation: Resolving Conflict in Teams, participants develop an understanding of the nature of team conflict and an awareness of different conflict resolution styles. Using the program's eight-step process for resolving conflict, they are able avoid many of conflict's negative consequences and maximize its real benefits. Learn To Differentiate between  more...

Project Teams Participating on a Project Team ...arch and Development Assistant. They are all members of a company-based project team that you are leading for the Accounts Receivable Department of Icon's Computing Hardware and Software Division in San Francisco. This team has been assembled by upper-management to assess the effectiveness of the billing software used by the Accounts Receivable Department and determine what updates and changes  more...

Cross-Functional Teams Cross-Functional Team Development Cross-Functional Teams: Cross-Functional Team Development offers the student an overview of the information needed to develop communication, achievement, and synergy tools for cross-functional teams. The program details how to develop time lines and how to make consensus decisions. The program also provides information about encountering and overcoming task achievement challenges, as well as  more...

Essentials of Business Law Contract Law Essentials of Business Law: Contract Law offers the student an overview of contract law essentials. This program identifies the elements of contract formation, classifications of contracts, and contract strategies applying to validity and successful contract negotiations. The program also covers rules of consideration, validity, illegality, the statute of frauds, third-party rights, and breach of  more...

SAP R 3 3 0 Fundamentals ...ty to surpass the boundaries between departments within a company. Understand how the integrated R/3 3.0 modules work together and support the individual departments in an organization. Describe the menu structure of the graphical user interface (GUI) and how it is used with the aid of a mouse, keys and function keys. Understand how a complete business management task is processed.  more...

Operations Management Fundamentals of Operations Management ...gram offers examples of how changing operations affects a company a a s operation processes. Learn To Choose types of operations. Identify definitions of the components of operations management. Select the six most important forces that affect processes. Identify the types of  more...

Achieving Success Without Authority Focusing on Results ...out authority they still have influence to the success of company goals. Employees must harvest their influence and use it appropriately to their advantage. Learn To Identify guidelines to create a positive mental attitude. Identify steps to achieve a desired outcome when dealing with people. Identify  more...

SAP R 3 QM in Procurement ...all the employees working in the inspections area of your company, who want to learn more about SAP software or who are planning to work with it, with the knowledge to deal with QM within the R/3 System. The first unit explains how Quality Management is integrated in Materials Management and discusses the variants in QM. In the following unit entitled Quality Management - Inspection Completion,  more...

SAP R 3 QM Master Data Analysis ...all the employees working in the inspections area of your company, who want to learn more about SAP software or who are planning to work with it, with the knowledge to deal with QM within the R/3 System. In the first unit, the trainee will learn how to activate the Quality Management functionality for a material, handle QM info records, maintain quantitative and qualitative characteristics as  more...

SAP R 3 CO Cost Center Acct Organization Basic Settings ... tasks. Learn To: o Cost Center Accounting in R/3. o Company and Cost Accounting Structure. o Customizing. o Basic Data. o Number Ranges for CO Documents. o Customizing Master Data. Audience The following audiences are targeted: All personnel managing or contributing to cost and profit controlling activities using the SAP R/3 CO system. User Support and Project Team members  more...