Instructor Led Company S Performance Training

Understanding and Managing Diversity Taking advantage of the diversity in your team and company is critical to success in today s world. Our diversity programs focus on appreciating differences and better understanding different cultures. We also explore how to benefit from diversity rather than allowing it to build walls (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your  more...

Situational Frontline Leadership We provide the worldclass management training seminar Situational Frontline Leadership. Situational Frontline Leadership is designed to foster successful frontline managers. It teaches them how to build people. Build trust. Build teamwork. To bridge the gap between what is and what could be for each employee and the company. Situational Frontline Leadership shows frontline managers how to  more...

ISO TS16949 Lead Internal Auditor training This course was developed and is only instructed by IATF certified ISO/ TS 16949 auditors with years of industry experience. Additionally, our instructors have been trained on adult learning concepts through Dale Carnegie. Recognizing the challenges of adult learning, many exercises and workshops have been integrated into the course materials for the students to immediately apply and enforce their  more...

ISO 50001 Lead Auditor - Conversion Auditor - IRCA accredited This course is IRCA certified (course # A17573) and RABQSA recognized and accepted. At the conclusion of this course, students will have been provided with: Understanding of key energy issues Understanding of concepts and methods of energy auditing Understanding of Energy management systems including the requirements ISO 50001: 2011 A detailed understanding of the principal  more...

QTP - Quick Test Professional The course is designed for individuals interested in learning software test automation with HP QTP (QuickTest Pro). It covers various aspects of creating projects in QTP as well as general test automation concepts. - Test automation concepts; - Planning for Test Automation; - Creating automated testing projects in QTP; - Data-driven test automation projects; Taken with out SQA program  more...

Quality Function Deployment (QFD) Course Description: In today's fiercely competitive market, quality and the customer are tightly intertwined. Customers are demanding consistently higher performance quality products at lower costs. Delivering quality to customers while designing and producing new products ahead of the competition is a steep challenge facing many companies today. This is a general course that will introduce the  more...

Introduction To Sage Line 50 COURSE AIMS This 2 day training course provides the basic knowledge required to operate the Sage Line 50 package. It provides a solid background for the day-to-day use of the Sage Line 50 package in a commercial environment. WHO SHOULD ATTEND? All staff who need to learn how to use the Sage Line 50 accounting package. Note : Participants should be competent in operating a PC. COURSE  more...

Stress management More and more employees are experiencing daily stress, pressure, long hours or rapid change. The nature of employment has now changed, and the idea of a job for life has been replaced by an emphasis on performance. How do you manage your stress levels? The relaxation and stress management classes are about crisis control a methods of restoring your sense of well being when things go wrong.  more...

Human Resources Training for the non HR Managers Human Resources Training for the non HR Managers Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This is a two-day overview of human resource issues facing today's business owners and managers. You do not always have the expertise to deal with the many employee relationship issues you face, and yet  more...

Communication Strategies Communication Strategies Target Audience All Staff in work environment. Program Duration: 2 days Program Overview: This two days workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of  more...

Get organized for peak performanceTime Management Get organized for peak performancea Time Managementa Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in customer service environment. Program Duration: 2 days Program Overview: Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This workshop will help you get a grip on your office space,  more...

Negotiating For Results Negotiating For Results Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace. Negotiating is a fundamental  more...

Working Smarter Using Technology to Your Advantage Working Smarter a Using Technology to Your Advantagea Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one  more...

The Minute-Takers Workshop The Minute-Takera ™s Workshop Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: No matter who you are or what you do, whether at work or in the community, you are involved in meetings. Meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are  more...

Developing Training Program Developing Training Program Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: How You Will Benefit, objectives: Training is an essential element of development in any organization. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation for newly  more...

Celebrating Diversity in the Workplace Celebrating Diversity in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: In the past ten years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection of individuals proud of whom they are: their gender, their sexual orientation, their  more...

Conflict Resolution Getting along in the Workplace Conflict Resolution a Getting along in the Workplacea Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that  more...

How to Manage Anger and Violence in the Workplace How to Manage Anger and Violence in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Violence of any sort has many roots. 99% of the time, there are warning signs of workplace violence. That is why this two days workshop will take a comprehensive look at workplace violence:  more...

Getting Employees Off To a Good Start Getting Employees Off To a Good Start Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: One reason people change jobs is that they never feel truly welcome or a part of the organization they join. If a company spends considerable money recruiting, interviewing, and perhaps even relocating  more...

Managing Employee Performance Managing Employee Performance Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into  more...

Employee Dispute Resolution Mediation through Peer Review Employee Dispute Resolution a Mediation through Peer Reviewa Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Have you ever been in a workplace situation where a supervisor has made a decision that you didna ™t agree with? Did you wish that you could ask someone else what they  more...

Closing the Generation Gap in the Workplace Closing the Generation Gap in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course  more...

Business Succession Planning Business Succession Planning Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Change is a hallmark of todaya ™s business world. In particular, our workforce is constantly changing a people come and go, and move into new roles within the company. Succession planning can help you  more...

Business Ethics for the Office Business Ethics for the Office Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This two days workshop will not provide you with  more...

Safety in the Workplace Safety in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in work environment Program Duration: 2 days Program Overview: This two days course is for supervisors who wish to better understand themselves and others through completing and interpreting personality typing, to develop their problem solving and decision making  more...

Advanced Skills for the Practical Training Advanced Skills for the Practical Training Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning. The facilitator has been able to  more...

Presentation Survival School Public Speaking Presentation Survival Schoola Public Speakinga Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: A great presenter has two unique qualities: appropriate skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your communication skills. In this two days workshop, you will  more...

Facilitation Skills Facilitation Skills Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, planning and coordinating meetingsa they all take time. There has been a growing realization that we have to pay attention to the process elements of  more...

Using Activities to Make Training Fun Using Activities to Make Training Fun Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Most people have been at a party or some other social occasion where someone has told an inappropriate joke and ruined the mood (at least temporarily). Likewise, wea ™ve all been somewhere where the class clown is able to lighten the mood and  more...

The Practical Trainer The Practical Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: If you do on the job training in your organization, this two days workshop can help you feel more comfortable and more competent. You will explore how adults learn and take a step-by-step approach to create training sessions that meet employee needs and you will  more...

Conquering Your Fear of Speaking In Public Speak Easily Conquering Your Fear of Speaking In Public a Speak Easilya Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this two days workshop is just for you! Ita  more...

Survival Skills for the New Trainer Survival Skills for the New Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Few people choose training and development while they are still in school, and yet there are talented and knowledgeable trainers working in every industry. Some individuals become trainers because they are passionate about sharing their knowledge and  more...

Advanced Writing Skills Advanced Writing Skills Target Audience HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 Days Program Overview: This is a two days workshop for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal or of action, that reflect current word usage and up-to-date  more...

Project Management Fundamentals Project Management Fundamentals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra  more...

Understanding Project Management Understanding Project Management Target Audience: Supervisors, Seniors, &Team Leaders in work environment. Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - and to get that  more...

Business Etiquette Business Etiquette Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: In todaya ™s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly  more...

Writing Reports Proposals Writing Reports & Proposals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: This two days workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you  more...

Control Anger Before It Controls You Anger Management Control Anger Before It Controls Youa Anger Managementa Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You dona ™t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well.  more...

Business Writing That Works Business Writing That Works Target Audience : All Staff in work environment. Program Duration: 2 days Program Overview: For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct. We can think about  more...

Skills for Administrative Assistant Skills for Administrative Assistant Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we dona ™t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest  more...

Secrets of Change Management Secrets of Change Management Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In today's world, change is inevitable and often difficult to deal with. During this two days course, you will learn how to implement, manage, and cope with change. How You Will Benefit, objectives: By the end of the  more...

Problem Solving Decision Making Problem Solving & Decision Making Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then  more...

Building Your Self Esteem and Assertiveness Skills Building Your Self Esteem and Assertiveness Skills Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be  more...

Developing High Performance Teams Developing High Performance Teams Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been  more...

Business Leadership Becoming Management Material Business Leadership a Becoming Management Materiala Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its  more...

The Professional Supervisor The Professional Supervisor Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In todaya ™s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They havena ™t had the  more...

Conducting Effective Performance Reviews Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: Performance reviews are an essential component of employee development. Someone once said, a If you always do what youa ™ve always done, youa ™ll always get what youa ™ve always got. a And, remember what the German philosopher Goethe  more...

Building Better Teams Building Better Teams Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Teams have become a principle building block of successful organizations. This two days workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an  more...

Ready made training content courses Looking for a course, but it is not cost effective for you to put everyone on it? then why not look at our ready-to-use training materials. Everything you need including detailed trainers notes, participant handouts, certificates, ppt slides etc WRITTEN WITH YOU IN MIND These packs have been written with non-trainers in mind. Our trainers notes will take you step-by-step, page by page and  more...

Ergonomics Ergonomics is a multidisciplinary science that applies principles based on the physical and psychological capabilities of people to the design and modification of jobs, equipment, products, and workplaces; hence it achieves the ultimate benefit from workers and employees capabilities and consequently increases productivity and profit. At the same time the health of the manpower in the company  more...

Call Center Excellence Keeping current and competitive has never been more challenging for customer contact centers as it is now; with the economy state, emerging competitors, global markets and continually evolving technologies. Still, well trained call center employees are at the heart of creating the competitive edge for any successful call center. As the voice of the company, call center representatives must be  more...

ASP.NET Using Visual Basic with VS2010 This five-day course provides a comprehensive and practical hands-on introduction to developing Web applications using ASP. NET 4. 0 and Visual Basic. It includes an introduction to ASP. NET MVC, a new Web programming framework that incorporates use of the Model-View-Controller (MVC) pattern. It also includes coverage of using ASP. NET AJAX to build rich client applications. The fundamentals  more...

ASP.NET Using C# with VS2010 This course provides a comprehensive and practical hands-on introduction to developing Web applications using ASP. NET 4. 0 and C#. It includes an introduction to ASP. NET MVC, a new Web programming framework that incorporates use of the Model-View-Controller (MVC) pattern. It also includes coverage of using ASP. NET AJAX to build rich client applications. The fundamentals of Web applications  more...

Superteams Team-building strategies and tactics for building powerful working relationships IMAGINE... How would your organization change if suddenly your team members could clearly identify your organizationa ™s mission and goals? quickly and easily make decisions as a group? share information without defending or explaining it to death? pinpoint and resolve critical issues that impact  more...

Speed Reading and Super Charged Learning Skills At the end of our one day program, you will be on your way to reading and remembering thousands of words per minute. You will stop falling asleep and losing your place while you read. And you can remember everything you need to. Why have people traveled literally thousands of miles to take our workshops? We have had students fly into Seattle from London, England and from all over Canada and the  more...

Discover the leader in you Introduction Leadership always has been a key differentiator between successful and unsuccessful organisations. But what is leadership? One of the best definitions is the one that is said to have been used by the great Arab leader Tariq Ibn Ziyad who said that: Leadership is the art of getting people to do willingly what they would not ordinarily do. This exciting event will provide total  more...

Instrumentation Process Measurement and Control Proper troubleshooting and maintenance of plant systems & equipment to reduce downtime and save money requires more than just replacing parts when they get broken. In fact, a a replace-part-when-brokena strategy for maintaining equipment is frequently the most expensive approach you can take. To be effective, maintenance technicians who fix equipment must know why a part needs to be changed out  more...

How to Effectively Manage and Control Quality in Products and Services Description The management and control of quality in organizations focus on these core principles: achieving customer satisfaction, striving for continuous improvement and encouraging the full involvement of the entire workforce. Because these principles are different from traditional management practices, many companies may be employing outdated work methods that rob their company of greater  more...

PMP CAPM Exam Preparation 4th Edition - Evening Class 385 PDUs Daily Schedule: 6: 00pm - Session begins 9: 30pm - Adjournment This workshop is delivered over eleven sessions. Description This Unique course is designed for the professionals who intend to register for the NEW PMP EXAM (PMBOK Fourth Edition) - i. e. Exams taken after June 30, 2009. PMP is the Project Managersa ™ most globally recognized and respected certification credential.  more...

Fundamentals of Project Management - Evening Class 12 CEUs Daily Schedule: 6: 00pm - Session begins 9: 00pm - Adjournment Description The goals of this seminar are to provide the participants with the essential knowledge, skills, and techniques to plan, organize, manage and control simple and complicated projects using a standardized project management approach. Basic project management and control essentials are presented throughout the project  more...

Six Sigma Black Belt Six Sigma is a data driven approach that tackles variation to improve the performance of products, services and processes, combining practical problem solving and the best scientific approaches found in experimentation and optimisation of systems. The approach has been widely and successfully applied in industry, notably by Motorola, AlliedSignal & General Electric. Black Belt is a qualification  more...

Building high-performing teams Building high-performing teams: Businesses increasingly need to develop people at all levels who have the skills to move between project teams and work groups. We focus on the underlying principles of high performance and the development of long-term skills. We help people understand the strength of collective working, and ensure they develop clear insights about themselves and the ways to  more...

Insurance accounting updates Insurance accounting updates: In recent years, the regulatory, accounting and financial reporting framework for insurance business has changed enormously. And in the near future it is expected to progress still further. Solvency II, Insurance Contracts phase II, new guidelines on Market-Consistent Embedded Values (MCEV), new IFRSs, and changes to regulatory returns to name but a few. These  more...

Credit and financial risk training Credit and financial risk training: At the heart of the credit decision are financial analysis and risk assessment. Our trainers use their financial backgrounds to demonstrate how to quickly break down the financial performance of a business to identify strengths and weaknesses. Where we add most value is in explaining how to interpret the data.  more...

Marketing and Sales A small marketing budget doesna ™t mean you cana ™t meet your goals and business objectives a you just have to be more creative in your marketing tactics. This one-day workshop will show you how to get maximum exposure at minimum cost. Learn effective, low-cost, and non-cost strategies to improve sales, develop your companya ™s image, and build your bottom line. LEARNING  more...