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Intermediate XML Creating a DTD Read and write a Document Type Definition, modeling the structure for all your XML documents. This is a self-paced course, where you walk through the materials, and compare your answers with those in the back of my book.  more...

Microsoft Windows Architecture I: Component and Database Technologies This course is the first part of the four part series for the Microsoft Windows Operating Systems and Services Architecture (WOSA) exams I and II.  more...

Computer Telephony Integration This WestNet e-Learning module provides a broad overview of the way CTI typically works. We will then describe the different levels of automation that fall under the general category of CTI and define some of the key terms and concepts necessary to understand CTI functionality.  more...

Cisco IP Phones and CallManager Configuration To explain how to compare IP Phones and functions and configure Cisco CallManager to support IP phones IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Performance Metrics for an Inbound Call Center The call center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze  more...

Project Management Professional Procurement Management Project Management: Procurement Management, is the tenth of eleven courses in this curriculum. After the completion of this course you will be able to identify the key components of a formal solicitation, compare providers in terms of multiple criteria and identify the key contract types. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques  more...

Decimals and Percents A basic understanding of decimals and percentages is key to any businessperson, whether tallying costs for warehouse supplies or estimating resource allocation. This course instructs the learner in the following: how to use decimals, including addition, subtraction, multiplication, and division; how to solve problems involving percentages to determine portions, a rate, a whole unit, and increases  more...

Ratios Averages and Graphs Whether tracking profitability or portraying the rate of inventory consumption, knowledge of ratios and averages is indispensable in the business world. Using real-world scenarios, this course explains the concepts of ratio, proportion, and how to compare different kinds of numbers; and discusses simple, weighted, and moving averages. Anyone who needs to apply basic math skills to business  more...

Talent Management Knowing Talent This course explains what talent is and how it differs from skills and knowledge. It also introduces the process of talent management and compares this process with traditional processes. Finally, it covers the importance of recognizing and retaining talent. This course is for HR professionals and managers within a company responsible for managing and developing employees.  more...

Leading Change from the Front Line ...s course is designed to help you. It suggests how you can compare your fears of negative outcomes against the potential gains of making a change. It explains the ways you can find out if others want the change, too, so that you know ahead of time what kind of resistance your idea will face. It even offers suggestions for making office politics work for you when you make suggestions. Finally, it  more...

Selecting the Best Applicant Making decisions is always difficult, and that applies particularly to choosing a new employee. This course will show you the most effective methods for evaluating and choosing the best applicants. It will show you how to analyze the information from the interview--by working in a focused framework--and how to compare candidates. You will examine and avoid the most common problems with decision  more...

Master Budgets Will you be able to expand? Will you be able to afford that new piece of equipment? What kind of profit can be expected if you do? To answer these questions about your business will not require a fortune teller. It will require the creation of a master budget. No matter the size of your company, if you are to succeed and continue to grow, you must carefully plan for your company's future. Master  more...

JavaScript Fundamentals ...compares JavaScript with other technologies, such as Java. The course also covers the fundamentals of JavaScript programming, JavaScript variables, operators, loops, and conditional statements. This course is designed for application developers and authors who plan, design and implement web-based business solutions on intranets, extranets, and internets. The student should have prior experience  more...

Software Engineering Concepts The Software Engineering Concepts WBT provides an introduction to the basic concepts of software engineering. It examines the software development process, and the relative strengths and weaknesses of various software process models. It also describes various approaches to requirement gathering and problem analysis. The students will also learn to specify and validate requirements. Managers,  more...

Moving to Visual Basic NET To outline the language differences between Visual Basic 6.0 and Visual Basic .NET and to describe the new Visual Studio .NET features Application developers with experience using previous versions of Microsoft Visual Basic who wish to start working with Microsoft Visual Basic .NET  more...

Building ADO NET DataSets To describe how to use ADO.NET's disconnected DataSet object model, including DataSets, DataAdapters, DataTables, DataRelations, DataRows, and DataColumns C# programmers and candidates for the Microsoft MCSD and MCAD certification paths  more...

Inside C To compare and contrast the features of the C# programming language with those of C Application developers with experience in object-oriented programming, especially in C , who wish to start working with C#  more...

Beginning C To compare and contrast the features of the C# programming language with VB6 Application developers with experience in object-oriented programming, especially Visual Basic 6.0, who wish to start working with C#  more...

Fundamentals of C Programming This course introduces the C language and the concept of object-orientation to students. The students also learn about objects and classes and their relation to functions. Finally, the students learn how to create functions, pass arguments and return values. Programmers who have functional experience in programming using a structured language like C or Pascal constitute the primary audience for  more...

ANSI C Programming Functions To introduce functions in ANSI C and describe how to write and use them in programs Programmers and software developers new to ANSI C  more...

Deploying and Initializing UNIX Systems To describe the maintenance and optimization of UNIX systems IT professionals working in a UNIX environment for the first time  more...

Working with UNIX Files and Directories To demonstrate common UNIX commands and programs used to perform basic tasks involving files and directories End users and IT professionals working in a UNIX environment for the first time  more...

Introduction to UNIX To introduce the UNIX operating system IT professionals needing to familiarize themselves with the UNIX environment  more...

Installing and Configuring Linux The Installing and Configuring Linux WBT is the first course in the Linux Fundamentals curriculum. It acquaints the students with the Linux's history, design, and distributions. It also enables students to install and configure Linux. End users and Application developers who want an overview of Linux and learn about installing and configuring Linux.  more...

Linux Commands and Shell Scripting The Linux Commands and Shell Scripting WBT is a course developed for Application Developers who are already or somewhat familiar with the Unix and DOS environment. This course describes the execution and function of various Linux commands and describes the concept of shell in the Linux environment. The course provides an overview of the various Linux commands and their use in manipulating and  more...

ISPF with TSO E II Provides an extensive and practical introduction to the MVS TSO/E system and using the ISPF Program Development Facility (ISPF/PDF). End users, programmers, operators, production support, technical support, analysts.  more...

Electronic Commerce Security Issues This course describes the technologies of ecommerce, including electronic commerce security issues and electronic payment systems. Also presented are business strategies for electronic commerce, including branding and technology-enabled relationship management. The course ends with a discussion of topics that are important to e-commerce but are neither business nor technology issues. These topics  more...

Introduction to Wireless LANs This module discusses the wireless LAN market, presenting an overview of the past, present, and future of wireless LANs and provides an introduction to the standards that govern wireless LANs.  more...

Beyond 3G B3G To describe B3G technologies Technical professionals; IT and business managers who need to learn about emerging broadband wireless technologies; students studying or researching broadband wireless communications and technologies  more...

Non-Cellular Wireless Technology To explain non-cellular wireless technology Technical professionals; IT and business managers who need to learn about emerging broadband wireless technologies; students studying or researching broadband wireless communications and technologies  more...

Wireless LAN Technologies To introduce wireless LAN technologies Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students investigating or researching wireless communications and related technologies  more...

Routing TCP IP This WestNet e-Learning module introduces the routing protocols and shows how they do their jobs. We will discuss the routing process, different routing types, Exterior Gateway Protocols (EGPs), and advanced routing practices.  more...

WAN Physical Layer Protocols This WestNet e-Learning module looks at the most widely used choices for connecting networks in a point-to-point fashion.  more...

Securing Access to Networks To introduce and discuss authentication systems Network administrators, firewall administrators, system administrators, application developers, and IT security officers  more...

Communications Security To introduce the key issues in communications security Network administrators, firewall administrators, system administrators, application developers, and IT security officers  more...

How Wide Area Networks Work This WestNet e-Learning module discusses the technologies used to connect two or more local area networks (LANs) over an extended distance, resulting in either a metropolitan area network (MAN) or wide area network (WAN). The difference between a MAN and a WAN will also be explored.  more...

How ATM LANs Work This WestNet e-Learning module will focus on ATM Architecture, LAN Emulation, ATM Devices, and ATM Deployment.  more...

LAN Software In this WestNet e-Learning module, you will be guided through a brief description of the most important NOS solutions. We will examine how NOSs compare to the Open Systems Interconnection (OSI) model, and we will look at the key elements of each major NOS vendor's products.  more...

The Basics of Novell NetWare This WestNet e-Learning module outlines server and client environments, compares NetWare 5.1 services to previous versions of NetWare, looks at NDS and its management tools, and presents an overview of NetWare protocol stacks.  more...

Layer 2 Devices This WestNet e-Learning module presents detailed explanations of the way bridges and switches work. It discusses the differences between Ethernet and Token Ring switches and describes the very different functions of switches in Asynchronous Tranfer Mode (ATM) networks.  more...

How a Local Exchange Works This WestNet e-Learning module focuses on telephone central offices (COs), the telephone numbering system, and the physical connections that transmit signals between customers and COs.  more...

VoIP Network Integration with Legacy Services This module focuses on how we interface legacy PSTN services with an H.323 network. First, we trace the steps involved in setting up and tearing down an H.323 call. Next, we explore how we can translate Signaling System 7 (SS7) interswitch signaling into packetized network traffic, carrying such advanced call features as call forwarding, calling and called party identification information, and  more...

Frame Relay Signaling and Applications To introduce the various Frame Relay signaling mechanisms and applications Technical professionals; IT and business managers who need to learn about wide area network technologies; students investigating or researching telecommunications technologies; nontechnical business managers, project managers, and end-users who require information on the capabilities of communications technologies to make  more...

Digital Subscriber Line To explain the various technologies used to provide digital subscriber lines Network managers, builders of wide area networks, systems engineers, and technical support staff  more...

Implementing Routing Protocols on Cisco Networks To describe the operation and configuration of popular modern routing protocols Network administrators responsible for implementing and managing small and medium-sized business networks; network technicians who install network devices in small business environments; Cisco channel resellers who are new to Cisco products and services  more...

Cisco IP SoftPhone IP Communicator and Extension Mobility To explain how to configure the Cisco IP Softphone, IP Communicator, and extension mobility features IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Introducing Voice Over IP To identify the components and signalling protocols of VoIP, recognize how VoIP works with the centralized and distributed architectures, and determine the gateway requirements to support both architectures in enterprise and service provider environments IT professionals responsible for preparing, configuring, and maintaining a voice and data network; candidates preparing for the Cisco Certified  more...

Cisco ONT 1 0 Network Requirements and Introduction to VoIP To recognize the converged network requirements within the Cisco conceptual network models, the basic principles of VoIP networks and conversion to them, call control mechanisms, and how voice is digitized for data transport Individuals preparing for the Cisco Certified Network Professional CCNP and the Cisco Certified Design Professional CCDP certifications; senior-level network support  more...

Cisco BCMSN 3 0 Implementing Trunks and the Virtual Trunking Protocol VTP To explain the procedure for configuring both 802.1Q and ISL trunking between two switches, how VLAN configuration of switches within a management domain can be automated with VTP, and identify common VLAN configuration errors and explain the solutions to those errors. Network administrators, network engineers, network managers, systems managers, or network designers.  more...

Cisco BCMSN 3 0 Implementing Spanning Tree To implement spanning tree operation in a hierarchical network Network administrators, network engineers, network managers, systems managers, or network designers.  more...

Cisco BCMSN 3 0 Wireless LANs To recognize the features of WLANs and compare wireless LANs with wired LANs, the different WLAN topologies, and explain WLAN technology, standards, and security. Network administrators, network engineers, network managers, systems managers, or network designers.  more...

CCNT Broadband Technologies v6 0 Part 3 This course teaches ATM and SMDS. It also covers DSL and wireless broadband and VPN technology including VPN security. Candidates work in the data and telecommunications industries and are preparing for the Broadband Technologies module of the CCNT exam. Typical job roles include Telecommunications Technicians, Data/Internet/Telecommunications Professionals. Average computer literacy is desirable.  more...

Managing Large and Collaborative Documents The Managing Large and Collaborative Documents WBT is the fourth course of the Office XP: Word 2002 curriculum. It is meant for advanced Word users who need to manage large Word documents by creating master documents, footnotes, endnotes, cross-references, and indexes. Apart from managing long documents, the course also focuses on reviewing documents as well as incorporating changes. It also  more...

Using Advanced Data Management Techniques The Using Advanced Data Management Techniques WBT is the third course in the Office XP: Excel 2002 curriculum. This course teaches the users how to create lists in Excel and manage them by filtering, sorting, subtotaling data, and specifying validation criteria. Additionally, it explains the procedures involved in importing data in Excel from external sources, such as Access databases, text files,  more...

Microsoft Word 97 Advanced This highly interactive CBT contains six units that cover advanced Word skills. Through step-by-step instruction within a realistic simulation of Microsoft Word 97, students learn how to work with larger documents and collaborate with others working on the same document, arrange text and text objects, create and modify charts and forms, and customize the Word environment. Performance-based Pre-  more...

Microsoft Project 98 Intermediate Microsoft Project 98 is the leading project management software tool. This course explains several advanced features of Project 98 to help you manage projects. After completing this course, you will be able to use Project 98 to assist in managing multiple projects, customizing the Project environment, using Project in a workgroup, and using Project with other applications. This course is designed  more...

Advanced Features of Word 2003 The Advanced Features Of Word 2003 WBT is the second course in the Word 2003 curriculum. This course describes how to visually enhance your documents by formatting paragraphs and using lists and styles. It also describes various search and proofreading tools used for searching text, finding files, and proofreading documents. In addition, the course acquaints users with creating a custom  more...

Searching the Internet The Searching the Internet WBT is meant for acquainting the students with the basic concepts of searching on the Internet and the proper usage of various search techniques. End-users who want to search the Internet effectively.  more...

Microsoft Word 2000 Advanced This highly interactive CBT contains six units that cover advanced Word skills. Through step-by-step instruction within a realistic simulation of Microsoft Word 2000, students learn how to work with larger documents and collaborate with others working on the same document, arrange text and text objects, create and modify charts and forms, and customize the Word environment. Performance-based Pre-  more...

Overview of Internet Technologies This WestNet e-Learning module covers the historical perspective, organizations, structure, and most common connections used by the Internet.  more...

Lean Manufacturing - Application of Lean Manufacturing Lean Manufacturing is a methodology that focuses on eliminating waste in manufacturing processes. This course will explain discuss and compare Lean Manufacturing metrics prepare you for Lean implementation and discuss how you can implement Lean across the enterprise.  more...

C# Programming for MS .NET - Part 5: Operators, Properties, and Attributes This is the final course in a five part series that covers operators, properties, and attributes. The learner will understand how to implement operators, delegates, and events, and how to use properties to enable field-like access and indexes to enable array-like access. The course also teaches how to create custom user-defined attributes.  more...

Budgeting: Creating and Analyzing a Budget Budgeting: Creating and Analyzing a Budget gives the student an overview of the purpose of budgeting the types of budgets and the elements of a successful budget. The program includes a process for creating a budget ways to analyze and compare budgets and important guidelines to apply during the budgeting process.  more...

Microsoft Networking Fundamentals In this course, students will learn to plan, implement, and support a Microsoft-based network. This course prepares students for the Microsoft Networking Essentials Certification Exam 70-58.  more...