Instructor Led Competence Training in Canada

ST50 - ISTQB Foundation Level Being competent at software testing is not always enough to ensure your success in that field. More and more, people are being asked to certify their competence by passing a test set up by a standards body, such as QAIa or the ISTQB. This three-day course covers the entire ISTQB Foundation Level syllabus, and concludes with the ISTQB Foundation exam. Those wishing to go beyond the Foundation  more...

Understanding ISOIEC 17025 for Laboratories ...competence standard from one of its authors. Examine its underlying principles and concepts. Understand its requirements. This 2-day Training Course examines both the quality system and technical requirements within the standard, including traceability of measurement and estimations of uncertainty. It contains easy-to-understand approaches to continual improvement and handling of customer  more...

Introducing Diversity Inclusion and Cultural Competence An interactive workshop for up to 25 participants introduces diversity and inclusion as an organizational objective. Participants also learn what it means to be "culturally competent." Working together, participants develop practical options for themselves and their organization. This carefully crafted one-day workshop brings staff members from confusion or hostility or disinterest to active  more...

Customer Service Excellence ...ld be handled professionally with respect, expedience and competence. Allow us to help you develop a service culture, which sets you apart from the competition. The Customer Service Excellence program will guide participants through: - Understanding the Value of Customer Service - Recognizing External AND Internal Customers - Communicating with Customers - Demonstrating Telephone  more...

Decision Base ..., opening lines of communication and developing financial competence along the way, improving finanical acumen. More details "You know the program is effective when people from manufacturing, sales and marketing become sensitive to each other's needs and understand how the other operation works." Manager, 3M "I better understand my personal impact on financial results and hope to find  more...

Communicating For Better Business If you are reading this you are probably one of those professionals who spends up to 80% of their time engaged in some sort of communication. Studies have show that an executives overall performance is strongly related to their competence as communicators. It is the secret to all great relationships, business and personal.  more...