Instructor Led Competence Training Classes in United States

HOW TO ACHIEVE EXCELLENT CUSTOMER SERVICE ...ormance at any level in an organization is the feeling of competence, importance, and being appreciated. How to Achieve Excellent Customer Service is a one-day seminar designed to help attendees realize they possess the potential to meet their personal needs and enjoy their job, while at the same time fulfilling the mission of service for the organization. The techniques revealed in this  more...

Six Thinking Hats Certification (Train-the-Trainer) ...aster Trainers who have demonstrated a very high level of competence in developing others in the de Bono methods across various industries/companies/professions. They have developed the capability to train instructors to teach the tools to others. Six Thinking Hats Certification Process 1) Certification Application: Six Thinking Hast Certification candidates must first apply for  more...

Lateral Thinking Certification (Train-the-Trainer) ... They have repeatedly demonstrated a very high level of competence in developing others in the de Bono methods across various industries/ companies/ professions They have developed the capability to train instructors to teach the tools to others How will time be spent at certification? Learners taking the certification course participate with those attending just the two-day  more...

CULTURAL DIVERSITY SKILLS TRAINING ...iversity in the workplace and with clients. This cultural competence skills workshop is critical for managing cultural diversity and enables your organization and your leaders to meet the high-performance demands of an increasingly global economy. The most popular programs are American cultural values, Chinese cultural values and the culture of Mexico. These cultural courses result from  more...

Championing Sustainability: A creative forum for organizational change leaders Championing Sustainability is a one day "creative forum:" an interactive collaborative exploration of what it means to lead sustainability efforts. The outcomes of this one day forum are: * Help you understand key principles for sustainability and how to begin incorporating them into your organization * Introduce you to diverse frameworks to assist you in generating innovative ideas and  more...

Interpersonal Communication Interpersonal communication ability can have a major impact on both professional and personal effectiveness and success. Develop a better understanding of the processes and functions of communication and learn keys to increasing your communication competence. Topics covered will include interpersonal perception and response, verbal and nonverbal communication, and tips for improving listening  more...

Communicating Effectively Communicating Effectively Overview How do you make sure that the customers are receptive to us? Approach each interaction with the right mindset AND with a strong set of communication skills — presence, listening, questioning, relating, and checkbacks. Customers expect to be heard. Customers expect to be dealing with a competent, knowledgeable rep. Customers expect you to be  more...

Management Skills for New Managers ...iagnose follower development levels by analyzing follower competence and commitment -Understand the short and long-term effects of "over-supervision" and "under-supervision" on follower performance and morale -Use the skills of Situational Leadership to develop follower competence and commitment -To use the Management Action Planner, a tool for implementing DISC and Situational Leadership  more...