Instructor Led Competitive Training in United Arab Emirates

Certified Customer Service Professional Understand the importance of a customer service culture in a competitive environment. Analyze basic behavioral patterns of different customer personalities and the best way to deal with them. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Define the process of managing a customer complaint system. Discuss and practice the techniques of effective  more...

Excellence in Customer Service ...competitive environment. Practice the techniques of managing customer expectations and delighting customers. Agree on a strategy to recover from major setbacks and regain the loyalty of customers. Deliver better, faster service and increase customer satisfaction. Recognize the signals of customer irritation and how to respond appropriately and assist in quickly finding a workable  more...

Middle Management Differentiate among the three levels of management and understand the responsibilities of each level. Discuss the principal challenges managers face in an increasingly competitive environment. Practice advanced managerial skills needed for management positions. Resolve conflict based on a win-win approach. Introduce and manage change leading to continuous improvement.  more...

Certified Lean Principles Practioner Understand lean concepts and importance for organizations. Identify typical process waste in organizations and the importance of removing such waste on organization's profits, competitive edge, and customer satisfaction. Recognize how lean concepts can directly address the elimination/reduction of operating costs, cycle time, and non value-added activities. Develop an effective lean  more...

Certified Marketing Professional Understand the marketing framework of a business organization. Focus on best practices, tools and models to implement an effective marketing and sales management system. Emphasize planning and executing advanced marketing strategies. Develop strategies, initiatives and programs to build and sustain a competitive market advantage.  more...

Marketing for Better Results Define the nature and concept of marketing in a competitive environment. Understand the process of planning for marketing activities. Apply the techniques used in assessing market opportunities. Gather information necessary for implementing successful marketing strategies. Understand the implications of the 4Ps in marketing.  more...

Sales and Marketing in a Competitive Environment Analyze the various principles underlying sales management functions. Practice human relations skills pertaining to management of sales teams. Demonstrate professional behavior as sales managers/supervisors with their teams. Apply sales competency models in interviewing, training and evaluating sales professionals. Manage the buyer/seller relationship and make an impact on sales  more...

Corporate Planning and Strategy ... understand what corporate planning is all about and what competitive advantage is. Differentiate between low-cost, differentiation, focus, and best-cost strategies. Identify the differences between strategic alliances, mergers and acquisitions, and outsourcing. Acquire the basic concepts, tools, and frameworks of Blue Ocean Strategy. Gain knowledge of value innovation practices and  more...

Customer Service Excellence: How to win & keep customers Objectives: By the end of the program, participants will be able to: Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting them. Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.  more...

Basics of Human Resources Management Objectives: By the end of the program, participants will be able to: Explain the main functions in Human Resources and the role of each. Learn the basics of the recruitment and selection function and explain the main steps in attracting and hiring qualified candidates. Learn the cycle of the training and development function and how T&D works from identification of training needs to evaluation  more...