Instructor Led Complain Training
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From Contacts Plus
Complain Handling and Resolution
...Complain Handling and Resolution
Target Audience: All staff in customer service environment.
Program Duration: 2 days
Program Overview:
Todaya ™s workforce is experiencing job burnout and complaints in epidemic proportions. Workers at all levels may face complaints about a situation, a process, a person or people. The important thing for an organization to have a formal
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From Treeline Training, Inc.
Employee Initiative How to Make It Happen
...complain that their employeesa ™ work is incomplete and lacks professionalism. On the other hand, many employees complain that their managers dona ™t let them do interesting projects. The solution to both situations is accomplished by empowering employees and requiring accountability in return. In this program you will learn how to create a shared vision with your employees and
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From Marigold Consulting
How to Complain Effectively
...complain and get results. Topics covered include discovering your complaining style, learning the dos and don'ts of complaining, recognizing the difference between what you want and what you deserve, putting your complaint in writing, and learning how to take advantage of outside resources. Participants will take an inventory of their complaining style, understand the elements of an effective
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From Kwapele Learning & Consulting (Pty) Ltd
Care for customer
...of Customer Relationships
2. 4 Encouraging Customers to Complain
Module 3: Internal vs External Customer Service
3. 1 What is an Internal Customer?
3. 2 Why Internal Service Quality Can Be Poor
3. 3 How to Provide a Good Service to the Internal Customer
3. 4 The Internal Customer Service Audit
Module 4 Defusing Hostile Customers
4. 1 The Nature of Hostile, & Abusive Behaviour
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From Wintrac Inc.
Employee Initiative How to Make It Happen (leadership development)
...complain that their employeesa ™ work is incomplete and lacks professionalism. On the other hand, many employees complain that their managers dona ™t let them do interesting projects. The solution to both situations is accomplished by empowering employees and requiring accountability in return. In this program you will learn how to create a shared vision with your employees and
more...
From Ideaustry Training & Consultancy
Effective business writing
Are you still using outdated "model" company letters passed down from your seniors or your predecessors?
So, are you frustrated by the lack of the lack of "model" letters when your customers complain about their new needs in the 21st Century?
This course teaches you to communicate effectively in the 21st century.
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From Wintrac Inc.
Employee Initiative How to Make It Happen
...complain that their employeesa ™ work is incomplete and lacks professionalism. On the other hand, many employees complain that their managers dona ™t let them do interesting projects. The solution to both situations is accomplished by empowering employees and requiring accountability in return. In this program you will learn how to create a shared vision with your employees and
more...
From SineWave Consultancy
STRATEGIC THINKING
Leaders who plan to take the organization to the next level vise-a vise enhanced Brand equity must be strategic thinkers who can move beyond present limitations and see a better future for the company.
This entails a deliberate development of an analytical mind that thinks through a problem that others merely gloss over or complain about. This one-day, 2-part presentation examines the 10 steps
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Leaders who plan to take the organization to the next level vise-a vise enhanced Brand equity must be strategic thinkers who can move beyond present limitations and see a better future for the company.
This entails a deliberate development of an analytical mind that thinks through a problem that others merely gloss over or complain about. This one-day, 2-part presentation examines the 10 steps
more...
From Kirk Miller & Associates, Inc.
Dealing With Difficult Customers
Sharpen your customer service skills and build confidence in your ability to turn an angry complainer into a satisfied and loyal customer. This dynamic workshop is designed to help solve customer problems and build goodwill.
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Sharpen your customer service skills and build confidence in your ability to turn an angry complainer into a satisfied and loyal customer. This dynamic workshop is designed to help solve customer problems and build goodwill.
more...
