Instructor Led Complaint Training Classes

Certified Customer Service Executive This program is designed for Managers/Supervisors and senior customer service staff. This program is worth 25 NASBA CPE sUnderstand the importance of customer service culture in a competitive environment.Practice the techniques of managing customer expectations and delighting them.Understand the process of managing a customer complaint system.Agree and practice strategies for service recovery  more...

Certified Customer Service Executive This program is designed for Managers/Supervisors and senior customer service staff. This program is worth 25 NASBA CPE sUnderstand the importance of customer service culture in a competitive environment.Practice the techniques of managing customer expectations and delighting them.Understand the process of managing a customer complaint system.Agree and practice strategies for service recovery  more...

Certified Customer Service Executive Objectives: By the end of the program, participants will be able to: Understand the importance of customer service culture in a competitive environment. Practice the techniques of managing customer expectations and delighting them. Understand the process of managing a customer complaint system. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Analyze basic  more...

Implementing and Managing a Customer Complaints System Objectives: By the end of the program, participants will be able to: Understand the concepts and importance of customer feedback. Understand the flow of customer feedback in an organization. Learn to use the customer feedback to enhance the organization's performance. Learn to develop an effective customer feedback system  more...

One-on-One Sexual Harassment Training Intervention In cases where a sexual harassment complaint investigation fails to reveal enough evidence of harassment to warrant terminating the accused, the company still must do due diligence in resolving the complaint. One-on-one sexual harassment awareness training conducted by an impartial third party can satisfy the company s obligation and may be the best solution.  more...

SALES MANAGEMENT TRAINING ...complaint that customers voice about sales people? Sales representatives simply dona t take the time to listen and determine real needs before proceeding. They "tell" and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you where you need it  more...

TIME MANAGEMENT FOR SALES WORKSHOP ...m. But, they also must produce revenues! The number one complaint that salespeople make is that they do not have enough time in their schedules to do what they are being paid to do: SELL. This course directly addresses the challenges that salespeople deal with as they try to better manage their time and meet internal and external customer requirements. Participants learn to effectively  more...

SALES SKILLS WORSKHOP ...complaint that customers voice about sales people? Sales representatives simply don t take the time to listen and determine real needs before proceeding. They tell and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you where you need it  more...

SALES PROCESS SEMINARS ...complaint that customers voice about sales people? Sales representatives simply don t take the time to listen and determine real needs before proceeding. They tell and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you where you need it  more...

Communication Training ...ting with Customers and Vendors Respond to customer complaints Reject a vendor contract without rejecting the vendor Address a complaint to a vendor Unit 7: Organizational Culture Determine the nature of organization culture Use the cultural network to your advantage Identify the elements of physical culture that affect interpersonal communication Identify  more...

de Bono's Focus on Facilitation: How to Lead Breakthrough Meetings that Deliver Results ...complaint in most organizations too much time is wasted in unproductive meetings. Unbelievable, isn t it, how many millions of dollars are wasted everyday. Yet, most businesses haven t thought to invest in equipping key employees with a set of practical tools and skills to lead productive thinking together meetings, breakthrough meetings that secure business futures. We can help you save  more...

Hitting the Mark Customer Service Hitting the Mark Customer Service - We strive to hit the mark every time with our guests. We know that may not always be possible; however, it is critical to your team s and your organization s success that when we miss the mark, we go for another try. Hitting the Mark Guest Satisfaction is a look at the Top 10 Service Attributes, Guest Complaint Facts, Words to Use and Body language. We  more...

Effective Complaint Handling How does your company handle complaints? Are they regarded as negative and troublesome issues that deflect resources from the 'real work' of the organization? If so you need this training. Keep customers happy and make more money!  more...

Dealing With Difficult Customers Sharpen your customer service skills and build confidence in your ability to turn an angry complainer into a satisfied and loyal customer. This dynamic workshop is designed to help solve customer problems and build goodwill.  more...

Federal Acquisition CCG provides services to Fortune 500 companies and to Federal and State Government agencies in the management of procurement and contracting activities. These services comprise strategy development, training and professional development, metric management, Contract and Contract modification administration, and the quality improvement of the procurement and contracting system. We offer expertise  more...

Customer Care - Putting People First & Complaint Handling for 'Happy Endings' Learn to understand key interpersonal skills that can make every communication with your customer a positive one. Understand the important stages of our communication and how your attitude can predetermine an outcome. Working on group and team activities during this one day course we examine customer care in detail and set clear standards of service. We look at the links between motivation and  more...