Complaints Web-based Seminars

Conducting Discrimination Investigations Webinar ...estigations of discrimination, harassment and retaliation complaints. Sign up Now! Date: June 26, 2012 Time: 1: 00-2: 00p. m. EST Cost: $199 per attendee per computer terminal Registration: Purchase on-line now. Add to your shopping cart. About Your Speaker Ms. Fleischer is the Founder and President of HR Learning Center LLC, a human resources consulting firm specializing in the  more...

Top Tips For Managers to Prevent Harassment in your Workplace ...pplicable managers to whom sexual and unlawful harassment complaints should be reported. HR Learning Centera ™s Anti-Harassment Training Seminar provides an in-depth look at sexual and unlawful harassment including a definition of sexual harassment, discussions of quid pro quo and hostile work environment harassment. The Seminar provides examples from actual court cases. It focuses on  more...

Customer Service Training ...mer-friendly language, and deal effectively with customer complaints and problems. Finally, students learn how to build rapport with customers, interpret non-verbal communication skills, provide quality customer service over the telephone, and communicate effectively through e-mail. This customer service class by teaching how to determine what customers want, and evaluate the service provided.  more...

Best Practices in Complaint Management - Webinar By GlobalCompliancePanel Negative customer feedback about a medical device's performance or safety is a strong indicator of whether a firm's manufacturing process is in control. This feedback is therefore subject to many requirements in both the QSR and ISO 13485. Failure to follow up on complaints about medical devices is among the most frequently cited observations on FDA-483s. Wednesday, November 2, 2011 10: 00  more...

Calculating Overtime Correctly - Webinar By TrainHR ...e and hour investigators were hired in 2009 to respond to complaints and violations. By the end of 2010 the DOL announced they had collected more than $300 million in back wages for more than 385, 000 workers. Penalties for overtime violations can be severe with the possibility of fines, imprisonment or both! Add civil suits to the mix and the results can be devastating to any business no  more...

Preventing Harassment in the Workplace by TrainHR ...nsible for assuring compliance. Also included is handling complaints, documenting charges and conduct and addressing any situation that may be construed as harassment. It will also describe liability for the company and/ or its supervisors. It will discuss the rights of the employee and how important it is to have a no retaliation policy to protect employees who make a charge or claim. There  more...

HIPAA Enforcement and Compliance Audits What the auditors want and how to be ready before they call - Webinar By GlobalComplianc ...tities and business associates even if there have been no complaints or problems reported. * Find out what HHS OCR is likely to ask you if you are selected for an audit, and what you'll have to have prepared already when they do. * Find out what the rules are that you need to comply with and what policies you can adopt that can help you come into compliance. * Learn how the HIPAA  more...

Recalls Vigilance - When to Report Complaints - Webinar By GlobalCompliancePanel ... lessons learned from over 30 years of adverse events and complaints. FDA has issued warning letters for failing to properly evaluate medical device complaints for reporting under 803 & 806 regulations. Vigilance reporting is also required in Canada, the European Union and many other countries. Warning letters and recalls are posted on FDA's website and published in trade magazines,  more...

Conducting Successful Product Complaint Investigations - Webinar By GlobalCompliancePanel ... what action is necessary to prevent further occurrences. Complaints cannot be ignored. They are an excellent indicator of problems with the use, design, and/ or manufacture of a product. A single complaint that is thoroughly investigated may lead a company to take remedial or corrective action. It may also take an ongoing analysis of numerous complaints before a trend is spotted that causes a  more...

A Comparison of the Pharmaceutical and Medical Device Good Manufacturing Practices - A Study of Similarities and Differences - W ... & Returns * Module 15 - Problem Solving-Deviations, Complaints, and CAPA * Module 16 - How about Part 11 * Module 18 - Current Trends * Module 17 - Review and Wrap-up Who Will Benefit: * Quality, quality control, regulatory affairs, operations working in the FDA regulated medical products industry (Pharma & Device) in the design, scale-up, regulatory approval,  more...

Regulatory Complaint Handling Vigilance Recalls - Webinar By GlobalCompliancePanel ...U & Canada. Suggestions for investigating and documenting complaints & pitfalls will be included. Areas Covered in the Session: * Complaints Definitions; FDA, EU & Canada * How to Document Complaints & Adverse Events * US & Foreign Regulatory Reporting * Recall, Vigilance, Correction & Removals * Enforcement Actions Who Will Benefit: * Regulatory  more...

Avoiding FDA 483 Observations by Identifying the Root Cause of Deviations - Webinar By GlobalCompliancePanel ...ed in the Session: * What should be investigated - Complaints, audit observations, deviations, discrepancies, calibration out-of-tolerances * FDA expectations for investigations * The investigation-problem resolution process - understand the problem, identify possible causes, data collection, data analysis, root cause identification, root cause elimination, solution  more...

Best Practices in Complaint Management - Compliance Webinar by GlobalCompliancePanel ...ts in both the QSR and ISO 13485. Failure to follow up on complaints about medical devices is among the most frequently cited observations on FDA-483s. This session will include the requirements for defining, documenting, and implementing a complaint-handling system, including the requirements for complaint review, investigation, and corrective action, as well as the ISO-specific implications.  more...