From Serebra Learning Corporation
The Professional Teller: A Day in the Life of a Teller 


The
Professional Teller: A Day in the
Life of a
Teller reinforces in the student the skills and knowledge developed and learned in the previous programs of the series. The student will learn the customer service process and how to deal with an angry customer. The student will also learn the check cashing process, how to recognize the various types of endorsements, what represents an acceptable
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The OSI Model 
Upon completing this
WestNet e-Learning module, you will be able to explain why the
OSI model was created; name and understand the layers of the OSI reference model; and, describe what an open standard is and why it benefits both vendors and customers.
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Completing Your Field Sales Approach 
...f accomplishment and trust between you and your customer? Completing
Your Field Sales Approach highlights how to present sales solutions and close sales with your customers. Included in the course are steps and tips for overcoming customer objections effectively. You'll have opportunities to improve the flow of a sales call, handle objections and close a sale as you participate in role
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Completing Outbound Sales Calls 
You might have heard the saying, "it ain't over 'til it's over." This is especially true with inside sales calls. To be a successful inside sales consultant, you need to know how to keep your customer's attention all the way through the close of the sale. In this course, you will learn strategies for contacting the decision maker and for dealing with gatekeepers. You will learn the steps involved
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Completing Inbound Sales Calls 
Everything you do in an inbound sales call leads up to the completion of the sale. A successful inside sales consultant knows how to keep a customer's attention all the way through the close of the sale. In this course, you will learn the process for assessing a sales opportunity, the four factors used to qualify a sales opportunity, and strategies for qualifying a sales opportunity. You will also
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Sales Negotiations Negotiation Execution 
In
Sales Negotiations ? Negotiation
Execution, you will learn about the negotiation process, the key players in a negotiation, and ways to maintain control of the negotiation. Additionally, this course covers guidelines for dealing with difficult people and strategies for dealing with less-than-ideal scenarios and outcomes. After completing this course, you will be prepared to negotiate
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Consulting with the Internal Client Simulation 
Internal consultants have become more and more prevalent in the business world today. Rather than hiring an outside firm, many companies are building their own internal consulting units. These units are faster, cheaper, and more connected to the projects they manage. Internal consultants within these units must have strong communication, research, diagnostic, and presentation skills. In this
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Evaluating Internal Assignments 
So, is it success or failure? It's crucial that you take time to review your project and confirm outcomes on completion. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an internal consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This
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Evaluation and Review 
So, is it success or failure? It's crucial that you take time to review your completed project and confirm the outcomes. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This
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Project Integration Executing and Completing a Project 
Project managers regularly face tough decisions about where to concentrate project resources when met with competing priorities and demands. Project integration management helps with these decisions by ensuring the proper coordination of project processes during project plan development and execution. Successful project managers use project integration management throughout the project life cycle
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Introduction to Project Process Groups and Initiating a Project 
In a relay race, the baton handoff from one runner to the next has a dual purpose. For the first runner, the handoff represents the end of his phase of the race. For the second runner, the handoff represents the beginning. The baton handoff is both a result and an input. In any project, there are many baton "handoffs" that must happen, making the whole project highly interactive. During this
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Strategies for Transitioning into Management 
Making a smooth transition from technical professional to management is critical to your success as a manager. You've already demonstrated your technical expertise; now you're ready to take that next step. In your new role as a manager, you'll use technology in different ways -- focusing on managing production, not production itself. This course outlines management tactics for becoming an
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Accounting for Merchandising Businesses 
A merchandising business is a business that buys goods and sells them for profit. Merchandising businesses, which include wholesalers and retailers, typically handle inventory, therefore accounting procedures exist to record the cost of goods sold or not sold. This course will provide practical information about maintaining accounts and generating financial statements specifically for
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Managing Working Capital 
...g your goals for growth, investment, and financing. After completing this course, you will be aware of the risk-return tradeoffs that are implied in financial forecasting, know the process of financial planning, the importance of managing cash inflows and outflows, how to finance short-term assets, and make the right decisions on financing and investment for your firm. This course is designed
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Lean Value 
Finding methods to capture customer-driven value is not a new activity. You've probably analyzed processes, conducting customer surveys, and used audits to determine what customers want. Yet, according to lean thinkers these techniques don't go far enough. They still departmentalize the value concept. Lean experts propose a more holistic view of value that stretches beyond organizational
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Completing ISDN Calls on Cisco Networks 
To detail the operation and configuration of
ISDN and
DDR Network administrators responsible for implementing and managing small and medium-sized business networks; network technicians who install network devices in small business environments; Cisco channel resellers who are new to
Cisco products and services
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Microsoft Project 98 Basic 
Microsoft
Project 98 is the leading project management software tool. This course provides an introduction to project management and using Project 98 to help manage projects. After completing this course, you should understand basic principles of project management and be able to use Project 98 to assist in creating a project
Work Breakdown Structure and in sequencing tasks in order to create a
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Microsoft Project 98 Intermediate 
Microsoft
Project 98 is the leading project management software tool. This course explains several advanced features of Project 98 to help you manage projects. After completing this course, you will be able to use Project 98 to assist in managing multiple projects, customizing the
Project environment, using Project in a workgroup, and using Project with other applications. This course is designed
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Project Management: Communications 
This course covers the fundamentals and steps of communications planning, as well as how to provide a team with the information they need to fulfill their responsibilities. This course also addresses how to determine which form of communication to use in information distribution, as well as how to actively encourage informal team communication. Other information in this program includes: how to
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From 123-CBT Computer Based Training
Sales Skills The Fundamentals 

In
Sales Skills:
The Fundamentals, participants will learn the six basic steps of the sales process, how to understand their client's decision-making practices, and the meanings of commonly used sales terms. In addition, participants will learn how to establish credibility and how to take a proactive approach to sales. Learn To Ask specific questions to understand
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Brand Management Integrated Marketing 

...h brand. Sequence the steps of completing a marketing audit. Identify the steps of the budgeting process. Audience The target audience for this series is brand managers, product managers, and marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type
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NetWare 5 Advanced Administration - Part 3 

...e types of backup strategies.
Match time requiremets for completing a backup job with the backup job type.
Identify the rights that should be assigned to a user so that they can perform their backup responsibilities.
Match terms used in the backup sequence with their functions.
Identify guidelines used in the
NetWare backup and restore sequence.
Perform the steps to start preparing the
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SAP R 3 v4 0 MM Warehouse Management 

...and printing inventory records.
Entering count results.
Completing an inventory.
Unit 4:
Warehouse Stock Keeping
Duration: 1 Hour(s)
Storage unit management.
Stock placement.
Storage unit stock.
Stock removal.
Warehouse controlling.
Standard analyses.
Flexible analyses.
Goods receiving with warehouse stock keeping.
Goods receiving via an identification.
Release from bin
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PowerPoint 2000 Proficient User 

...style. Modify the shadow of a
WordArt style. Unit 5:
Completing a
Presentation Duration: 1 Hour(s) Change the placement of areas in the slides of a presentation. Change the
Slide Master design. Display the footer in the slides of a presentation. Add speaker notes to a slide. Customize the color scheme of a slide. Replace the font with another font in the entire presentation.
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NetWare 5 Advanced Administration - Part 3 

...e types of backup strategies.
Match time requiremets for completing a backup job with the backup job type.
Identify the rights that should be assigned to a user so that they can perform their backup responsibilities.
Match terms used in the backup sequence with their functions.
Identify guidelines used in the
NetWare backup and restore sequence.
Perform the steps to start preparing the
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Self Development Motivating Yourself to Perform 

...e behind schedule, and you must determine why you are not completing your assigned tasks on time. During your conversation, you must help each other overcome procrastination, so you can get the exhibit ready on schedule. Unit 3:
Applying Self-Discipline (0.5 - 1 hour) Identify the benefits of self-discipline. Select role models to increase your
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Time Management Developing a Plan 

...acey
Brighton and
Carol Chung, to discuss the benefits of completing a time audit. Stacey has been late with a number of call reports, and
Carol is behind on the customer evaluation project, making the time audit a necessary step in improving each employee's time management. First, you will meet with each
CSR separately to determine her personality type and to discuss various time management
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Crystal Reports 8 5 Introductory Report Design Part 2 

...s, creating charts, and creating geographical maps. After completing this course, learners will be able to use some of the advanced
Crystal Reports tools to create more interactive and visually appealing reports. Learn To Identify the types of formulas and functions that are used in building reports and creating links. Insert and format sections in a report. Insert
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Workplace Aggression Recognizing Aggressive Behavior 

... as well as the three stages of aggressive behavior. Upon completing this program, participants will also be able to identify the nine profiles of aggressive employees and the kinds of organizations that foster aggressive behavior. Learn To Fulfill their responsibility regarding workplace aggression. Recognize aggressive
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Word 2003 Expert Part 2 

...ation objectives for the
Word 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams, and have a solid foundation in basic
Word skills. Learn To To create a form. To secure a document. To navigate in a document and use a master document.
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Excel 2003 Curriculum 

...tion objectives for the
Excel 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams, and have a solid foundation in basic
Excel skills. The Microsoft Excel 2003 Expert User Part 1 and 2 courses map to the
Microsoft Office Expert certification objectives for the Excel 2003 Expert exams. Learners completing these courses should be well
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Change Management Managing Change 

Change
Management:
Managing Change will help you develop the skills to proactively address change and meet the challenges of transition in the workplace. You will practice your skills as you work with various employees to overcome the problems encountered when making changes in your organization. Learn To Identify the different levels of change.
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Correcting Performance Problems Disciplining Employees 

...Executives,
Eric Pullman. Eric has had problems correctly completing the order forms for his sales transactions, which could be deemed as a failure to meet
Icon's quality standard. If you determine there is sufficient cause to take action with
Eric, you must work with
Carla to prepare for the disciplinary interview. A good decision regarding the disciplinary action and thorough preparation will
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Word 2003 Expert Part 1 

...ation objectives for the
Word 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams, and have a solid foundation in basic
Word skills. Learn To To modify the format of a table. To manipulate data in a table. To manipulate a graphic.
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Word 2003 Proficient User 

...cation objectives for
Word 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam, and have a solid foundation in essential
Word skills. Learn To To match document views with their features. To identify options for arranging windows. To identify options for
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Word 2003 Fundamentals 

...cation objectives for
Word 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam, and have a solid foundation in essential
Word skills. Learn To To create a new document type from a template. To modify a folder. To identify options for saving different
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Excel 2003 Fundamentals 

...tion objectives for the
Excel 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams, and have a solid foundation in basic
Excel skills. Learn To To open a template-based workbook. To identify options for managing folders in the
Save As dialog box. To
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Excel 2003 Proficient User 

...tion objectives for the
Excel 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams, and have a solid foundation in basic
Excel skills. Learn To To cut, copy, and paste cell contents. To identify options in the
Paste Special dialog box. To insert and delete
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Excel 2003 Expert Part 1 

...tion objectives for the
Excel 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams, and have a solid foundation in basic
Excel skills. Learn To To format a worksheet. To manipulate a graphic. To manage Excel templates. To secure a
more...
Excel 2003 Expert Part 2 

...tion objectives for the
Excel 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams, and have a solid foundation in basic
Excel skills. Learn To To manage a named range. To manage a function in Excel. To check data in Excel. To use
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Outlook 2003 Curriculum 

...ion objectives for
Outlook 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam and have a solid foundation in essential
Outlook skills. This curriculum consists of two
Skill Builder courses: Microsoft Outlook 2003 Fundamentals Microsoft Outlook 2003 Proficient User Learn To See individual course descriptions for specific course
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