Online Complex eLearning Training

Solving Problems as a Team Course description -- This course identifies some of the most useful group problem-solving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course  more...

Basics of Effective Selling ...complex and sophisticated process, but successful sales begin and end with the basic essentials. This course includes an overview of the selling process, and provides worksheets and checklists to take you from contact list through sales call and on to follow-up and referrals. There are tools for identifying the features and benefits of your product and service, doing a competitive analysis, and  more...

Understanding Health Insurance A Guide To Professional Billing Coding This is a complete and comprehensive medical billing course, taken online, through which you will quickly and easily learn this complex discipline.  more...

Access 97 Level 3 In this course, accomplished Access users will be introduced to the most powerful features in Microsoft Access 97. Students will work with advanced forms, use parameter and crosstab queries, and employ complex calculation expressions and selection criteria.  more...

Access 97 This course introduces the database functions of Microsoft Access 97, such as working with Access menus and dialog boxes, creating and editing tables, formatting columns and rows, and planning table design. Accomplished users will work on advanced forms, use parameter and crosstab queries, and employ complex calculation expressions and selection criteria.  more...

Learn Spanish Online Intermediate Level Goals and Objectives WebSpanish Intermediate Level General Spanish has been carefully designed to provide high quality Spanish learning tuition, delivered in real time via the internet. Its objectives are: That students develop intermediate competence in oral and written comprehension and expression of the Spanish language. That students learn the Spanish language within the contemporary  more...

Learn Spanish Online Upper Intermediate Level Goals and Objectives WebSpanish Upper Intermediate Level General Spanish has been carefully designed to provide high quality Spanish learning tuition, delivered in real time via the internet. Its objectives are: That students develop upper intermediate competence in oral and written comprehension and expression of the Spanish language. That students learn the Spanish language within the  more...

Windmaster Case Study 7: Strategy Implementation ...es the issues involved in implementing a strategy and its complex and iterative nature. You will see the effect of implementation on activities and resources at a corporate and business unit level and how value chain analysis is a good place to start when considering resource allocation. You can explore how organisational structure can influence the effectiveness of a strategy and the factors  more...

ES/9000 Hardware Overview ES/900 Hardware Overview  more...

Cisco Internetwork Design Part 5: ATM Internetwork Design The fifth and final course in the Cisco Internetwork Design series covers ATM concepts, routing and implementation in LANs and WANs. It also covers SMDS concepts and implementation issues. In addition to providing an overview of SNA, it focuses on the hardware, software, and link and gateway components of an SNA network. This course also covers complex SNA internetworking concepts such as SDLC  more...

Microsoft Access 2000 Basic This highly interactive CBT contains five units that cover basic Access skills. Through step-by-step instruction within a realistic simulation of Microsoft Access 2000, students learn how to create and manage data and tables, create forms and reports, and modify a database structure. Performance-based Pre- and Post-Assessments create a custom course path for each learner covering only the topics  more...

Microsoft Access 97 Basic This highly interactive CBT contains five units that cover basic Access skills. Through step-by-step instruction within a realistic simulation of Microsoft Access 97, students learn how to create and manage data and tables, create forms and reports, and modify a database structure. This course is designed to help individuals who want to achieve basic proficiency in MS Access 97. Individuals who  more...

Large Network Case Studies In this module, we explore network availability, performance, and Internet connectivity. As you work through this module, you will come to appreciate that all network design issues are highly interrelated. Likewise, real-world design projects often include multiple broad goals, often creating large and complex trade-offs.  more...

VoIP Network Quality of Service Techniques This module investigates the QoS service details necessary to provide acceptable voice quality over the best effort data network. Here, we first discuss general converged network QoS requirements. We find that QoS parameters extend beyond just bandwidth and delay, but also include jitter, packet loss, network availability, and security. We discuss traffic shaping and admission control, and learn  more...

Configuring Basic and Advanced Route Plans To explain how to configure basic and advanced route plans in Cisco CallManager IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Progressing through the Complex Sale ...asy, which is why selling at an executive level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at supplying those resources. Salespeople who are tasked with selling at an executive level and who are currently involved with obtaining and maintaining key/major accounts. Also, those salespeople wanting to move up into  more...

Progressing through the Complex Sale Simulation You are a regional account representative with DME Corporation, a national direct marketing firm, which has recently opened its Fulfillment Services Division. You are charged with selling this service and have identified a potential prospect. In this simulation, the second of three in this series, you have gained access to the buying influences at MicroGalaxy, an electronic component supply  more...

The Banking Industry Overview Version 2 ...matic changes in the world economy, banking is a far more complex business. On a daily basis, the industry must deal with margin pressures, consolidation, and technological and marketing challenges, not to mention unforeseen financial and political crises. However, with cash and capital, banks are positioning themselves to succeed in the future, while coping with regulatory compliance, global  more...

The Manufacturing Industry Overview Version 2 ...sure to reduce costs and the need to effectively manage a complex supply chain have manufacturers shifting their production bases and spreading out operations well beyond their home grounds.This course provides an overview of the manufacturing industry. It first examines the state of affairs in the manufacturing industry, including its subsectors, key players, and trends. The course then  more...

The Customer Service Agent in Action There are now some 7 million customer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the  more...

Managing Challenges in Customer Service ...or product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all of these calls and customers with speed, skill, accuracy, and composure. This course helps CSAs to manage these challenges successfully. It teaches  more...

The Life Cycle of an IT Project ...during each stage of development the project becomes more complex, increasing the chances of something going wrong. Incorporating a structured framework for developing IT projects, also known as a life cycle, enables your corporation to implement specific guidelines, methodologies, and processes that will decrease the risk of something going wrong and increase your chances of a successful  more...

Ethics and Professional Knowledge PMBOK aligned ...ical mean? How does one make the best ethical choice in a complex project management environment? What are legal requirements, and how can you spot the moment when conflict of interest has occurred? In today's world, project managers must have a clear comprehension of these ethical responsibilities. Project managers must also be aware of their professional duty to contribute to the body of  more...

The Execution Process Group Once you have completed initiating and planning for your program, it is time to take the steps necessary to execute the program. The Executing process group is concerned with following established policies and plans to ensure effective benefits and stakeholder management, as well as program governance. Management of this process is complex involving costing, quality assurance, and scheduling,  more...

Organizational Scope of Critical Thinking ...complex environment systems are necessary, but they must serve an organization rather than become its masters. This is how Ralph S. Larsen, chairman and chief executive officer of Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid this  more...

Listening for Higher Purposes Do you sometimes have difficulty using your listening skills to effectively evaluate arguments or appreciate complex ideas and emotions? This course teaches you how to listen more effectively for critical and empathic purposes to maximize your understanding. Persons at all levels of an organization. It is particularly useful to those who need strong listening skills, such as managers and team  more...

Team Feedback A guide ...eing managed, are all vital. Managing team performance is complex, because effective teams depend on synergy between individual and team factors. In this course, you will learn what makes teams successful, and how effective feedback at team level contributes to this success. You will work through a process for giving feedback in a team situation, and explore methods for communicating feedback.  more...

Leadership Development for Technical Professionals ... the skills needed for an effective leader are varied and complex. For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as facilitation and conflict resolution in order to deal with work teams effectively and the problems that can arise in the work setting. This course will develop your  more...

Managing Cross-Functions ...complex problems and challenges of the current global business environment. Managers must now rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of value chains. These developments  more...

Offers Contracts and Organizational Exit HRCI PHR ...eation, and record-keeping requirements. In addition, the complex issues of organizational exit--including downsizing, severance, and termination--are explored. The Human Resource Certification Institute's (HRCI) examinations cover a broad range of workforce planning and employment issues. As a human resource professional, you are responsible for helping to ensure that your company's employment  more...

Offers Contracts and Exit from the Organization HRCI PHR ...eation, and record-keeping requirements. In addition, the complex issues of organizational exit--including downsizing, severance, and termination--are explored. The Human Resource Certification Institute's (HRCI) examinations cover a broad range of workforce planning and employment issues. As a human resource professional, you are responsible for helping to ensure that your company's employment  more...

Hiring Considerations ...complex and important activity for a manager. Effective hiring requires effective preparation. The recruitment process must be fair and safe, and there is plenty of legislation to trip up the unwary manager. Getting any part of this wrong is expensive, time consuming, and damaging to the good name of the company. This course will give you a brief overview of the major employment legislation  more...

Managerial Decisions and Capital Budgeting Business decisions involve choosing between alternative courses of action and developing formal plans for future action. This course explains several methods of analysis that can help business managers to choose alternatives that offer the highest rate of return on investment or the greatest reduction in costs. In this course, topics such as capital budgeting and managerial decisions provide you  more...

Overview of Managerial Accounting Managerial accounting is an activity that provides financial and nonfinancial information to business managers and other internal decision makers of an organization. This course examines how managerial accounting information is gathered, and how it is used by business professionals to make effective decisions. Lessons such as fundamentals of managerial accounting, cost accounting concept, and  more...

Webmaster Essentials WebMaster is a title given to an individual responsible for maintaining a web site and responding to queries about it. In this course, the student will learn how to create a web site. The student will choose communications connections and server platforms for the web site development. The student will then use HTML and CGI to develop simple and complex web sites. This course is designed for  more...

Web Graphics Concepts This WestNet e-Learning module introduces several Web design concepts. We will also look at the Americans with Disabilities Act (ADA) and how it affects Web design.  more...

Advanced Site Architecture In this WestNet e-Learning module, you will learn how to extend basic techniques to design more complex sites. You will also be introduced to the drawings and plans that must be delivered to a user interface developer.  more...

Advanced HTML Design Elements To describe, and equip students to use, advanced HTML elements such as complex tables, frames and framesets, metadata and the META tag, and style sheets Web authors, webmasters, marketing and communications professionals, PR professionals, graphic designers, desktop designers, technical writers, and library scientists  more...

Working with Complex Data in ColdFusion MX To describe how to work with queries, arrays, and structures in ColdFusion MX Existing ColdFusion 5 users wishing to gain experience in advanced ColdFusion MX development; web and enterprise application developers who have had an introduction to ColdFusion development and wish to learn advanced development techniques  more...

Working with Images in Macromedia Fireworks MX To discuss how to work with images in Fireworks MX Web designers; graphic designers; home users and end users with an interest in graphic design; Macromedia Dreamweaver MX users and Macromedia Flash MX developers using Macromedia Fireworks MX to create graphics  more...

Actuate Developer Workbench Fundamentals Actuate Developer Workbench Fundamentals WBT is meant for users who want to create reports based on data contained in databases. The course describes the features of Actuate Developer Workbench, and familiarizes users with creating simple and complex reports. Users who want to create simple and complex reports using Actuate Developer Workbench.  more...

Advanced C Programming ...complex data elements and many important functions. The elements of a structure can be accessed separately or manipulated as a single variable. The course also describes other data elements, functions for the manipulation of characters, logical operators (AND, OR, XOR, INV, and SHIFT), and dynamic memory allocation. This course is not written to a version. This course is designed for beginning  more...

COBOL Complex File Processing This course will present task-based, real-world scenarios covering the design, coding, and implementation of one type of COBOL application that is commonly required by businesses with large files. The first application accepts input from two files, the Customer Contact file and the Warranty file. The data is checked for the latest contact information and a master contact log file is generated. The  more...

E-Commerce 7 0 This WestNet e-Learning module explores the extensive, invisible "back-end" systems that make online business possible: credit cards and electronic cash, Web marketing strategies, search engines that bring customers to online storefronts, and integrated systems of specialized servers that handle complex transactions at a distance.  more...

Configuring Basic and Complex Route Plans To configure basic and complex route plans in Cisco CallManager featuring hunt groups with final forwarding and call coverage and to determine the outcomes for calls placed in call hunting and call forwarding scenarios. IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP  more...

Blueprint Reading Electrical Print Reading The units in this course will cover tracing circuits, difference between serial and parallel circuits, elementary diagrams, control logic tracing, power system wiring, equipment location and specifications, and installation of PLC prints. Individuals working with machinery or involved in maintenance of machinery.  more...

SAP R 3 4 6 FI Payments ...d assets accounting. You will learn to process simple and complex payment transactions. In addition, you will maintain data and systems settings for accurate and effective payment processing in this course. All those involved in the use of R/3 for automated payment transactions. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants  more...

Advanced Features of Word 2002 The Advanced Features of Word 2002 WBT is the second course in the Office XP: Word 2002 curriculum. The course is meant for users who want to proofread Word documents and use advanced Word features. The course describes various search and proofreading tools used for searching text, finding files, and proofreading documents. It also describes how to visually enhance your documents using lists and  more...

Advanced Document Features in Word 2007 ...an use macros in Word 2007 to easily automate repetitive, complex tasks. A macro is a set of instructions that can group a series of actions and keystrokes as a single command. You can also simplify the management of your Word 2007 files by using master documents. Master documents divide large files into related subdocuments through a series of links. This course demonstrates how to create,  more...

Microsoft Access 97 Intermediate ...tiple task queries, develop form as and sub-forms, create complex reports, share access information with other office programs and create advanced queries. Performance-based Pre- and Post-Assessments create a custom course path for each learner covering only the topics not yet mastered. A searchable index and online glossary make the CBT a great reference tool long after course completion. This  more...

Microsoft Access 97 Advanced ...ulation of Microsoft Access, individuals learn how to add complex objects to a form, manage database objects, create macros and modules and maintain a database. Performance-based Pre- and Post-Assessments create a custom course path for each learner covering only the topics not yet mastered. A searchable index and online glossary make the CBT a great reference tool long after course  more...

Microsoft Access 2000 Intermediate This highly interactive CBT contains six units that cover intermediate Access skills. Through step-by-step instruction within a realistic simulation of Microsoft Access 2000, students learn how to create complex queries, forms, and reports, share Access information with other programs, and add objects to a form. Related Exam: MOUS Access 2000 Expert. Designed to teach intermediate Access skills.  more...

Adobe Illustrator CS2 Establishing Depth Dimension ...d skills for working with Adobe Illustrator CS2 to create complex illustrations. The topics in this course cover tools of Illustrator that enable the learner to create advanced illustrations using fills, strokes, layers, and colors. The course is intended for the basic end user who wishes to use Adobe Illustrator CS2 to construct vector illustrations and type effects in order to create custom  more...

Building Scalable Cisco Internetworks Part 4 ...th selections. Configuring and troubleshooting BGP can be complex. This course outlines the various options involved in properly configuring BGP for scalable internetworking. The different means of controlling routing update information is also covered in this course. Methods of controlling information between these routing protocols include using filters changing the administrative distance  more...

Dynamic Site Technologies Each lesson in this module presents a general overview of a technology that can make dynamic sites possible. Each of these technologies is a complex subject in its own right so this module provides only a broad description of what they can do.  more...

IBM DB2 UDB Essentials Part 3 - SQL Fundamentals This course introduces the learner to the fundamental elements of the SQL language. Simple query running is covered before moving on to more complex procedures such as retrieving data from multiple tables and creating single reports from multiple queries. Scalar and column functions are covered. Coverage is also given to running subqueries and maintaining data. On completion of the course the  more...

Microsoft Access 2002 Expert User This course covers the more complex aspects of working with data using Access 2002. Assuming the learner is already proficient in Access, the course covers advanced features of database queries, and enhancing forms and reports.  more...

XML Schemas XML Schemas is a more formal approach in document structure and validation. Schemas work in a similar fashion as a DTD but can provide more stringent control over an XML document and as a result, schemas are becoming more popular in the IT industry. This course will cover the rules and specifications in developing a schema including Data types, simple and complex elements while retaining the  more...

XML Stylesheets XML Stylesheets is the technology which displays XML Documents. Since XML does not define specific display properties; XSL (Extensible Style Language) is the mechanism generally used for displaying. XML Stylesheets focuses on XSL, a complex and powerful styling language. There are 2 lessons in this course; the first lesson is a general understanding of CSS (Cascading Style Sheets) folowed by a  more...

MS Office 2000: Excel for Experts I This course teaches the student how to customize the Excel interface, automate tasks and perform complex calculations. The student will also look at generating customized reports to facilitate analysis and decision-making.  more...

Using MS Excel 97 This course covers the basic features of Excel and teaches the student how to effectively perform numeric data analysis, maintaining data, performing complex calculations, and generating charts and reports.  more...

Understanding Color Basics ...l with interactive color exercises to help you understand complex issues and give you the opportunity to experiment with new concepts. Each chapter has a short quiz allowing you to test your knowledge before moving to the next section. Your scores are maintained through each section providing you with a final grade at the end of the course. The course also contains a complete glossary that  more...

Novell NetWare 5 Advanced Administration - Part 1 This is the first course in a five-part series on Novell NetWare 5 Advanced Administration. This series provides the knowledge and skills necessary to design configure and administer a complex NetWare 5 network. This course will cover upgrading to NetWare 5 the NetWare server and the Server Console.  more...

Novell NetWare 5 Advanced Administration - Part 2 This is the second course in a five-part series on Novell NetWare 5 Advanced Administration. This series provides the knowledge and skills necessary to design configure and administer a complex NetWare 5 network. This course will cover queue-based network printing network file systems and network and server optimization.  more...

Novell NetWare 5 Advanced Administration - Part 3 This is the third course in a five-part series on Novell NetWare 5 Advanced Administration. This series provides the knowledge and skills necessary to design configure and administer a complex NetWare 5 network. This course will help participants learn Novell Network Backup and Restoration procedures and how to use Domain Name System (DNS)/Dynamic Host Configuration Protocol (DHCP) services.  more...

Novell NetWare 5 Advanced Administration - Part 4 This is the fourth course in a five-part series on Novell NetWare 5 Advanced Administration. This series provides the knowledge and skills necessary to design configure and administer a complex NetWare 5 network. This course will cover installing and maintaining a Web server installing and configuring a Novell File Transfer Protocol (FTP) server and securing the Novell Directory Services (NDS)  more...

Novell NetWare 5 Advanced Administration - Part 5 This is the last course in a five-part series on Novell NetWare 5 Advanced Administration. This series provides the knowledge and skills necessary to design configure and administer a complex NetWare 5 network. This course will cover maintaining Novell Directory Services (NDS) NDS troubleshooting and repair setting up remote access services and other Novell services.  more...

Microsoft Access 2002 Expert User This course covers the more complex aspects of working with data using Access 2002. Assuming the learner is already proficient in Access the course covers advanced features of database queries and enhancing forms and reports.  more...

Oracle Reports: Enhancing Reports This course is the second in a three-part Oracle Reports series that is based on Oracle Reports Release 6. The goal of this course is to enable developers to construct complex reports and charts using Oracle Reports. This course introduces the learner to the key features of the Data Model editor Layout Model objects and their properties. The course also enables the learner to enhance matrix  more...

SAP R/3 FI Payments - Rel 4.x Payment Processing is a component of SAP's R/3 Financial Accounting module (FI). FI is a powerful module integrating many activities including General Ledger accounts payable accounts receivable and assets accounting. You will learn to process simple and complex payment transactions. In addition you will maintain data and systems settings for accurate and effective payment processing in this  more...

Advanced Features of Flash 4.0 One of the most important features of Macromedia's Flash 4.0 is its programming capabilities. Flash enables the student to create movies that are dynamic have machine-calculated properties and can respond to user input. Movies can be used to send raw data to the server side applications and scripts and receive data from them. Flash 4.0 provides tools that help create truly advanced movies and  more...

Uncertainty Analysis of Complex-Valued Measurands This is a short course on how to perform uncertainty analysis of complex quantities that are a function of real or complex variables, or real quantities that are a function of complex variables.  more...

Introduction to Complex Arithemetic The purpose of this course is to give a rudimentary explanation of complex numbers and how you manipulate them. Complex numbers arise in many applications, and quite often in electrical engineering and measurement.  more...

Introduction to RF and Microwave Concepts EE104 - Introduction to RF/Microwave Concepts This course introduces some of the basic concepts that are involved with RF and Microwave measurements and devices. The fundamental difficulty with RF and Microwave measurements and design is that the wavelength of the electromagnetic fields involved are the same size as the devices used. Thus, approximations used in DC and AC electronics, or  more...

Introduction to RF and Microwave Concepts EE104 - Introduction to RF/Microwave Concepts This course introduces some of the basic concepts that are involved with RF and Microwave measurements and devices. The fundamental difficulty with RF and Microwave measurements and design is that the wavelength of the electromagnetic fields involved are the same size as the devices used. Thus, approximations used in DC and AC electronics, or  more...