Instructor Led Comprehensive Training in Egypt

Customer Focused Selling Skills ...comprehensive and flexible sales development programs that will train your sales force to build successful business relationships by helping customers achieve both their business and personal objectives. Customer-focused Selling teaches your team a plan for developing an understanding between the customer and your salespeople throughout the sales process. Key Learning Objective and  more...

Foundation of Customer Service Program ...rement in today's business environment. This program is a comprehensive program that provides a strong foundation of skills and knowledge to succeed in the customer service industry. We will highlight various knowledge areas which cover evolution of customer service, value of customer service, reasons and impacts of bad service, dimensions of quality customer service, quality service measures.  more...

How to Manage Anger and Violence in the Workplace ... violence. That is why this two days workshop will take a comprehensive look at workplace violence: how to prevent it on an individual and an organizational level, and how to respond to it if it does occur. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Understand what workplace violence is? Be able to identify some warning signs of  more...

AT&T Certificate for Call Center Team Leaders ...roach is to address core competencies and skill sets in a comprehensive manner. AT&T Solutions training treats Contact Center team leaders as critical and highly valued resources with the intent of continuing to strengthen leadership abilities. This helps you enhance your overall value to the business. The result: better-trained professionals with improved abilities to solve problems and manage  more...

Egyptian Labor and Social Insurance Laws - English Today's organizations demand that HR function should provide a real value-added service. This requires a sharp business focus on integrated high quality HR systems. One of the major subjects within the HR activities is the correct application of both Labor & social Security Laws This program will provide a major opportunity for participants to review, reflect and focus on their existing  more...

Business Process Reengineering Business Process Reengineering (BPR) is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in key performance indicators like cost, quality, cycle time, and customer satisfaction. The latest information technology is implemented in new designs to provide breakthrough results in the vital performance measures. BPR has gained, over the past decade,  more...