Online Computer-telephony Integration eLearning Training

CCNT Computer-Telephony Integration Essentials This course introduces Computer-Telephony Integration Essentials (CTI). CTI architecture, hardware, market applications and system development are covered in this course.  more...

Computer Telephony Integration This WestNet e-Learning module provides a broad overview of the way CTI typically works. We will then describe the different levels of automation that fall under the general category of CTI and define some of the key terms and concepts necessary to understand CTI functionality.  more...

Computer Telephony Integration Implementation This WestNet e-Learning module introduces the systems approach, and then works through the five key steps of a technology implementation.  more...

CCNT Computer-Telephony Integration Essentials v6 0 This course introduces CTI and covers CTI architecture and CTI hardware. It also teaches CTI markets and CTI system development. Candidates work in the data and telecommunications industries and are preparing for the Computer-Telephony Integration Essentials module of the CCNT exam. Typical job roles include telecom and call center managers. Average computer literacy is desirable.  more...