Instructor Led Computer Training in Egypt

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Computer Training Seminars and Classes
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AT&T Certification for Managers The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...
AT&T Diploma for Agents instructor led trainingworkshop / seminar ... improving the quality of customer contact. The advent of Computer Telephony due to the convergence of Computing and Telecommunications has created new avenues for companies to provide better service to customers by leveraging the interaction of customer calls with the company s customer databases providing access to rich customer data helping the call center agent provide better support to the  more...
From Next Levels Consulting
ITIL V3 Service Design Duration: 3 days Description and Learning Objectives The course syllabus covers the management and control of the activities and techniques within Service Design, but not the detail of each of the supporting processes. The candidates will gain competencies in the following areas: -Management and control of all Service Design activities -Management and application of Service Design concepts,  more...
ITIL V3 Service Transition Duration: 3 days Description and Learning Objectives The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. The candidates will gain competencies in the following areas: -Introduction to Service Transition -Service Transition Principles -Management and control of all  more...
ITIL V3 Service Operation Duration: 3 days Description and Learning Objectives The course syllabus covers the management and control of the activities and techniques within Service Operation, but not the detail of each of the supporting processes. The candidates will gain competencies in the following areas: -Introduction to Service Operation -Service Operations Principals -Service Operation Processes -Common  more...
ITIL V3 CSI Duration: 3 days Description and Learning Objectives The course covers the management and control of the activities and techniques within the Continual Service Improvement stage, but not the detail of each of the supporting processes. The candidates will gain competencies in the following areas: -Introduction to Continual Service Improvement -Continual Service Improvement Principles  more...
ITIL V3 MALC Duration: 5 days Description and Learning Objectives The course is final module of the Service Lifecycle and/ or Service Capability Intermediate courses that leads to the ITIL Expert in IT Service Management recognition. This 5-day course immerses learners in the contents of the ITIL V3 publications; focusing on business, management and supervisory objectives, purpose, processes, functions and  more...
ITIL V3 Service Strategy Duration: 3 days Description and Learning Objectives This course talks about the concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. It focuses on managing and controlling of the activities and techniques within the Service Strategy phase, without going into the details of each of the supporting processes. The candidates will gain  more...
ITIL V3 Foundation instructor led trainingcoursewareworkshop / seminar Duration: 3 days Description and Learning Objectives The purpose of this course is to help you gain knowledge of the ITIL ® terminology, structure and basic concepts and to comprehend the core principles of ITIL ® practices for Service Management. The ITIL ® Foundation course is not intended to enable application of the ITIL ® practices for Service Management without further  more...
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