Online Concept eLearning

Statistical Process Control and Control Plans in Six Sigma ...This course aims to introduce basic SPC and control chart concepts and how to develop a control plan to hold the gains prior to the closure of a Six Sigma project. The course identifies the key objectives and benefits of SPC and explains the concept of rational subgrouping. It also introduces the different types and the key elements of control charts, and identifies control chart patterns that  more...

The Ins and Outs of Capital Budgeting The Ins and Outs of Capital Budgeting Capital budgeting is an essential part of every company's financial management. It involves examining investment assets and deciding whether or not those assets will achieve the company's desired returns over an extended period of time. To effectively manage your company's finances, you must evaluate a number of factors in making investment  more...

Cisco CVOICE 8 0 Path Selection Calling Privileges Cisco CVOICE 8.0: Path Selection & Calling Privileges Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Path selection is one of the most important aspects of a well-designed VoIP system. High availability is desirable so that there is usually more than one path for a call to take to its final destination. Multiple paths  more...

What is Emotional Intelligence What is Emotional Intelligence? Do you pay attention to your emotions and the feelings of those around you? The answer to this question can help you discover how in tune you are with your emotions and help determine your emotional intelligence quotient, or your EQ. Your emotional intelligence quotient is your capacity to reason and analyze emotional information. Becoming aware of your  more...

Workplace Ethics ...er focus on ethics in business. This course considers the concept of ethics and its role in today's corporate culture. It looks at the impact of business ethics on both the individual and the organization and covers how the use of an ethical framework can promote ethically driven behavior. The course also focuses on how the learner can use an ethical filter to help negotiate ethical dilemmas.  more...

Workplace Diversity Awareness Simulation ...sion, the CEO has instructed you to begin introducing the concept of inclusiveness through a diversity initiative. This simulation contains links to the following course: lchr_01_a03_lc_enus. The types of responses this simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees  more...

Introduction to Operational Support and Analysis Introduction to Operational Support and Analysis ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam Within the context of ITIL , service operation is sometimes referred to as the 'factory' of IT. It focuses on the daily activities and organizational infrastructure that are used to deliver services to the organization and the  more...

Introduction to Green Business Sustainability ...uction to Green Business & Sustainability While the concepts of green business and sustainable enterprise are not new, they are becoming increasingly vital in today's business climate. Natural resources are being depleted at previously unheard of levels, organizations are faced with new challenges in resource and waste management, and consumers are becoming more curious about the origins  more...

Critical Requirements and Benchmarking for Six Sigma Critical Requirements and Benchmarking for Six Sigma ASQ Six Sigma Black Belt (SSBB) The success of Six Sigma deployment in an organization largely depends on the success of individual Six Sigma projects. Organizational stakeholders, including customers, suppliers, and employees, have a strong influence on the implementation of Six Sigma projects. In turn, these projects impact the  more...

Cisco CVOICE 8 0 QoS Mechanisms ...y of service (QoS) techniques. This course introduces the concept of a converged network, identifies four problems that could lead to poor quality of service, and describes solutions to those problems. It also explains and evaluates the three generic models of implementing QoS. Differentiated services (DiffServ) is a multiple-service model for implementing quality of service (QoS) in the  more...

The Time Value of Money Investment Decisions for Non-financial Professionals The Time Value of Money & Investment Decisions for Non-financial Professionals The notion of Time Value of Money is at the foundation of many financial decisions and activities in an organization. Regardless of your functional or departmental role, you may be required to choose between investment options in assets, plants and equipments, new businesses, advertising campaigns, employee  more...

Marketing Essentials Product and Price ...urse then covers the product and development process, the concept of product differentiation in today's marketplace, and what this ultimately requires from marketing professionals and companies in order to be successful. This course also provides essential insight into the concept of product lifecycle with a focus on how product evolution can help meet ever-changing customer needs and help  more...

Marketing Essentials Promotion Marketing Essentials: Promotion How do you get customers interested in your products and services? What kinds of sales and advertising strategies will you use? How will public relations support your promotional strategies, if at all? Promotion, a key aspect of the marketing mix, focuses on raising awareness about your product and service offerings among key customer target groups. This  more...

Marketing Essentials Marketing and Ethics ...ent that cannot be overlooked. This course introduces the concept of ethics in marketing and its close connection to corporate responsibility. It also provides insight into how to ensure marketing practices are ethical, and outlines the benefits ethical marketing can generate for an organization and its corporate culture. You'll learn about societal marketing, the dangers associated with  more...

Lean Tools Techniques for Flow Pull Lean Tools & Techniques for Flow & Pull The Lean approach is to eliminate waste from an organization's production and fulfillment processes and to maximize every opportunity to improve efficiencies and customer satisfaction. By applying Lean tools and techniques, organizations can become more competitive and responsive to customer demands. For example, the Visual Workplace is a Lean tool  more...

SAP Product Lifecycle Management SAP Product Lifecycle Management SAP SAP Product Lifecycle Management (PLM) provides a comprehensive solution for managing all product-related information required in support of processes including planning, innovation, design, quality management, and engineering. As an integrated solution to SAP's enterprise resource planning (ERP) system, all information stored and maintained using the PLM  more...

Reducing Waste Streamlining Value Flow Using Lean Reducing Waste & Streamlining Value Flow Using Lean Eliminating waste is one of the most effective ways to increase the profitability of any organization. Processes either add value or waste to the production of a product or service. The seven wastes originated in Japan, where waste is known as muda. Seven types of waste were originally identified by Toyota's Chief Engineer Taiichi Ohno.  more...

SharePoint 2010 Security Business Intelligence ...nd configuring item-level security. It also discusses the concept of sandbox solutions. SharePoint Business Intelligence solutions allow you to collect, store, and analyze business data to help in making business decisions and streamlining business processes. SharePoint dashboard and reporting features give users on-demand access to important business data. This course also covers the use of  more...

Microsoft Office 2007 Collaborating with Groove and Communicator Microsoft Office 2007: Collaborating with Groove and Communicator Microsoft Collaboration is at the heart of effective teamwork. When operating in traditional work structures, with all team members in one office location having regular face-to-face meetings, this collaboration was relatively easy. But work environments have changed. Offices are no longer confined to a room or a building and  more...

SAP Supplier Relationship Management SAP Supplier Relationship Management SAP Supplier relationship management (SRM) involves collaboration with suppliers that are crucial to the success of an enterprise. The goal of SRM is to maximize the value of the collaborative relationships with suppliers. SAP SRM represents a strategic approach to procurement and supply that is tightly integrated with other components of the SAP Business  more...

Identity Presence Privacy ...ocols used to extend identity to the cloud. It covers the concept of federation between different CSPs and businesses, the need for proper identity and access control management, and it also explores the use of a Cloud Identity as a Service (IDaaS) offering. The course also discusses the importance of understanding the presence and privacy factors when conducting business in the cloud and how  more...

Executing Projects with Project Server 2007 ...ved. The course also explores time and timesheets and the concept of administrative time using Office Project Server 2007. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft Office Project Server 2007: Managing Projects 70-633 exam. Passing this exam will earn the learner the MCTS: Enterprise Project Management  more...

Hazard Communication (HazCom) ... right to know law. This standard is based on a simple concept: that employees have both a need and a right to know the hazards and the identities of the chemicals they are exposed to when working. This course is designed to assist both employers and employees in learning about work hazards and how to protect themselves. This course can be completed as quickly as you care to, depending on  more...

How to Find Legitimate Home Employment ...ects of owning a business. In order to get a well-rounded concept of what you need to do, purchase of supplemental material is required. This material was written by yours truely and adds to what the course provides: How to Find and Start a Legitimate Home Business. This is a treasure and will help you to find real work at home jobs. This is a must-read for all work at home enthusiast. After  more...

Herbal Energetics: Learn How Herbs Work Within Your Body ...health problem. In this course you will examine the Basic Concept of Disease, the Elemental Models and the Degree of Action that herbs take within the body along with the different herb types and applications. This course will help you to understand the basic concept of disease and how to choose which herbs (that you hear about in the national news) are right for you. I will also offer you  more...

Object-Oriented Analysis & Design using UML ... eight week course introducing OO Analysis & Design. Each concept taught will be applied to a real world system in a step-by-step modeling of the same. Topics Covered : Why OO, What is UML, Outline of development process, Use Cases, Class Diagrams( basic concepts ), Interaction Diagrams, Class Diagrams( advanced concepts ), Packages & Collaborations, State Diagrams, Activity Diagrams, Physical  more...

Essential Legal and Ethical Principles of the Medical Office ...concept of medical assisting and its relationship to the other health fields. It emphasizes medical ethics, legal aspects of medicine, and the medical assistant's role as an agent of the physician. The course also provides the student with knowledge of medical jurisprudence and the essentials of professional behavior. Topics include: introduction to medical assisting; introduction to medical  more...

Learn Authorware In 45 Days ... interactions, Target area interactions, Pull-Down menus, Concept of variables, Building Framework pages, and Navigate with Hypertext. I live in the Chicago area. If you need additional information let me know. Someone taking this course should have experience using a computer in a windows environment. No programming experience is required. This course provides you with a hands-on experience  more...

Access 2000 Level 1 As students are introduced to the basic elements that compose an Access database, they will learn what a database is and how an effective database should be designed and set up. The students will also learn how to create their own databases and how to enter and manipulate data. This course introduces students to the basic elements that compose an Access database. Students will learn what a  more...

Access 2000 Proficient This comprehensive course teaches students both the basic and more advanced elements that compose an Access database. The course will teach skills such as database creation; creation and use of tables, forms, filters and sorts, queries, and reports; as well as some techniques designed to make data entry in Access databases faster, easier, and less error-prone. This comprehensive course teaches  more...

FrontPage 2000 Level 1 Students will learn the tricks to help them create, edit, and manage Web pages easily. The skills introduced include examining the working screen; getting familiar with the new Task Panes; creating new Webs; entering, modifying, and formatting text; incorporating graphics; applying themes; managing Webs; and previewing and publishing Webs. This course is designed to familiarize users with key  more...

FrontPage 2000 Level 2 Students will learn advanced Web development techniques, such as using HTML, designing frames pages, creating interactive forms, developing dynamic Web pages using DHTML, integrating databases, publishing Webs, and working with forms and tables. This course teaches students the additional advanced features of Microsoft FrontPage 2000. Students will learn advanced Web development techniques, such  more...

Getting Started With Microsoft Windows XP This course introduces students to the basic features in Microsoft Windows XP. This course will teach the end-user necessary skills like using the mouse, working on the Desktop, using windows, and operating the Start menu and Taskbar. The course will also walk the students through formatting disks, printing documents, using system tools, and shutting down the computer. This course introduces  more...

Lotus Notes 5.0 Level 1 This introductory course will teach students the basic features of Lotus Notes 5.0. They will learn to send and receive e-mail, as well as schedule appointments and write to-do lists. This introductory course will teach students the basic features of Lotus Notes 5.0 so they can easily send and receive e-mail and manage databases. Specifically, students will learn the basics of sending and  more...

Microsoft Excel 2002 Core This comprehensive course teaches students the basic and intermediate features of Excel 2002 so they can easily create and modify spreadsheets. Students will become familiar with Excel`s introductory-level new features, such as smart tags and speech recognition, as well as how to manage workbooks, print worksheets, create charts, and integrate workbooks with the Web. This comprehensive course  more...

Microsoft FrontPage 2002 Core Students will learn the tricks that will help them create, edit, and manage Web pages easily. The skills taught include examining the working screen; getting familiar with the new Task Panes; creating new Webs; entering, modifying, and formatting text; incorporating graphics; applying themes; managing Webs; and previewing and publishing Webs. This course is designed to familiarize users with key  more...

Microsoft FrontPage 2002 Level 1 This course is designed to familiarize users with key introductory features of Microsoft FrontPage, as well as introduce them to some of the new 2002 capabilities. The skills include becoming familiar with the new Task Panes; creating new Webs; entering, modifying, and formatting text; incorporating graphics; applying themes; managing Webs; and previewing and publishing Webs. This course is  more...

Microsoft Office XP New Features This course introduces students to some of the new features of the Office XP suite. It covers the major new features of Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, and Microsoft Outlook. This course introduces students to some of the new features of the Office XP suite. It covers the major new features that apply to all of the applications, including smart tags and  more...

Microsoft Outlook 2002 Level 1 This introductory course teaches students the basic features found in Microsoft Outlook 2002. Some skills students will learn include sending, receiving, and managing e-mail messages; creating contacts; using the Calendar to schedule appointments; and understanding and using tasks. This introductory course teaches students the basic features found in Microsoft Outlook 2002. Some skills students  more...

Microsoft Windows XP Level 1 This course introduces students to the basic features in Microsoft Windows XP by including lessons on customizing the Desktop and using Windows Explorer. The course will walk the students through formatting disks, printing documents, using system tools, and shutting down the computer. This course introduces students to the basic features in Microsoft Windows XP. This course will teach the  more...

Microsoft Word 2002 Core This comprehensive course teaches students the introductory and intermediate features of Microsoft Word 2002. They will learn the basic steps to create and edit their text-based documents, and will also discover how to enhance the look and functionality of them. This comprehensive course teaches students the introductory and intermediate features of Microsoft Word 2002 so not only will they learn  more...

Microsoft Word 2002 Expert Students will learn advanced formatting skills and how to customize Word 2002 to maximize its potential for the type of work they do, such as customizing toolbars and menus and automating tasks. Other skills taught include formatting one part of a document differently than another and combining Word with other Office applications such as Access. This course builds upon intermediate Word skills by  more...

Microsoft Word 2002 Level 1 This course is designed to familiarize students with key introductory features of Microsoft Word, as well as introduce them to some of its new capabilities introduced with the 2002 version. Some of the skills taught include examining the working screen, getting familiar with the new Task Panes, creating new documents, modifying bodies of text, and previewing and printing documents. This course is  more...

Microsoft Word 2002 Level 3 In this course, users will learn how to customize Word 2002 to maximize its potential for the type of work they do, such as customizing toolbars and menus and automating tasks. Students will also gain insight into how Word can be combined with other Office applications such as Access. This course builds upon intermediate Word skills by teaching students skills in creating and managing large  more...

Microsoft Works Suite 2002 Level 1 Students will learn how to organize their schedules and manage their time and money by using and editing spreadsheets and databases in this introductory course. Microsoft Works 2002 will also teach students how to create, modify, and save documents using Microsoft Word. This course will introduce students to the basic functionalities of Microsoft Works 2002. Students will learn how to organize  more...

Navigating And Exploring The Internet This introductory course teaches students the fundamental skills they need to know in order to use the Internet. Skills students will learn include connecting to the Internet, learning about and searching the Web, and sending e-mail. This introductory course teaches students the fundamental skills they need to know in order to use the Internet. Skills students will learn include connecting to the  more...

Navigating And Exploring The Internet 2002 This introductory course teaches students the fundamental skills they need to know in order to use the Internet. Skills students will learn include understanding and sending e-mail, learning about the Web, and using browsers such as Internet Explorer and Netscape Navigator to view Web pages. This introductory course teaches students the fundamental skills they need to know to use the Internet.  more...

Office XP (2002) Introduction This course introduces students to the basic features of Microsoft Office XP. It covers the major new features that apply to all of the applications. This includes Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Microsoft FrontPage, and Microsoft Outlook. Students will learn the intoductory features that each of these applications has to offer. This course introduces  more...

Outlook 2000 Level 1 This introductory course teaches students the basic features found in Microsoft Outlook 2000. Some skills students will learn include sending, receiving, and managing e-mail messages; using the Calendar to schedule appointments; and understanding and using tasks. This introductory course teaches students the basic features found in Microsoft Outlook 2000. Some skills students will learn include  more...

Outlook 2000 Level 2 This intermediate course teaches students some of the more advanced features of Microsoft Outlook 2000. Some skills they will learn include using and customizing mail features and organizing items using categories. This intermediate course teaches students some of the more advanced features of Microsoft Outlook 2000. Some skills they will learn include using and customizing mail features; using  more...

Outlook 2000 Proficient This comprehensive course teaches students both the basic and more advanced features found in Microsoft Outlook 2000. Skills taught include sending, receiving, and managing e-mail messages; using the Calendar; understanding and using tasks; exploring contacts and the Journal; and integrating Outlook and Office. This comprehensive course teaches students both the basic and more advanced features  more...

Quicken 2002 Level 1 ...s of Quicken Deluxe 2002, familiarizing students with the concept of financial management and the use of financial software. This course establishes a basic understanding of the essential features of Quicken Deluxe 2002, familiarizing students with the concept of financial management and the use of financial software, and it introduces new features such as automatic online account  more...

Windows NT Introduction Students will learn how to understand and use networking resources in this course that introduces basic features of Microsoft Windows NT. The course also includes lessons on managing files by renaming, copying, and moving folders. This course introduces students to the basic features of Microsoft Windows NT. Students will learn skills such as working on the Desktop, using windows, and operating  more...

Word 2000 Level 1 This course is designed to familiarize students with key introductory features of Microsoft Word 2000. Students will learn the tricks that will help them create, edit, and modify text-based documents easily. This course is designed to familiarize students with key introductory features of Microsoft Word 2000. Students will learn the tricks that will help them create, edit, and modify text-based  more...

Word 2002 This course is designed to to familiarize users with the key introductory, intermediate, and advanced features of Microsoft Word 2002. The course starts out by introducing the users to some of the application's basic capabilities and works up to showing them how to enhance the look of their text-based documents. Finally, the course builds upon intermediate Word skills by teaching students skills  more...

Works 2000 Level 1 This course will introduce students to the basic functionalities of Microsoft Works 2000. Students will learn a little about databases and spreadsheets, as well as learn to create, modify, and save text documents using Microsoft Word. This course will introduce students to the basic functionalities of Microsoft Works 2000. Students will learn how to organize their schedules and manage their time  more...

Learn MS Explorer 2000 online with eBooks! ... Each software skill is explained in terms of the overall concept and its typical use. This is followed by a series of step-by-step instructions. Practical applications and examples are used to illustrate each skill. All complete eBooks contain full color pages, a linked table of contents, a quick search bookmark section, a glossary of common terms and an index. The Series is mapped to MOUS  more...

Learn MS Access 2000 online with eBooks! ... Each software skill is explained in terms of the overall concept and its typical use. This is followed by a series of step-by-step instructions. Practical applications and examples are used to illustrate each skill. All complete eBooks contain full color pages, a linked table of contents, a quick search bookmark section, a glossary of common terms and an index. The Series is mapped to MOUS  more...

Learn MS Excel 2000 online with eBooks! ... Each software skill is explained in terms of the overall concept and its typical use. This is followed by a series of step-by-step instructions. Practical applications and examples are used to illustrate each skill. All complete eBooks contain full color pages, a linked table of contents, a quick search bookmark section, a glossary of common terms and an index. The Series is mapped to MOUS  more...

Administering Microsoft ® SQL Server 2000 (SQL) ...bases. This course is design to help students master the concept of administering Microsoft? SQL Server 2000 (SQL) databases effectively. When a student completes this course he/she will be able to plan and complete a successful installation or upgrade, configure and tune SQL Server 2000 databases, manage users and security, automate basic database tasks, import and export data, use transact  more...

Newsletter Writing for Non-Profit Organizations ...tudent will learn how to create a quality newsletter from concept through mailing on a limited budget. Non-Profit Organizations have unique budgetary issues when it comes to collateral materials such as newsletters. Often an information source as inexpensive to produce and distribute as a newsletter is overlooked due to misunderstanding the amount of work and expense involved. In this course  more...

The Entrepreneurship Certificate in Marketing Mastery Program ... business means more than having a good idea. The hottest concept will cool off in a minute if it isn ™t fueled by the knowledge and skills that are needed to transform it into a real and sustainable business. Students will be given an opportunity to work on their own business concepts. Students may complete this course within a reasonable period of time. Contact Hours give an indication  more...

Cisco CCNA Monitoring and Security ...concept, purpose, and operation of the Access List. It explains two types of Access List, the Standard Access List and the Extended Access List, and the differences between them. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit introduces the concept, purpose, and  more...

Cisco CCNA WAN Protocols-Configuring X.25 ...s of X.25. In addition, you will become familiar with the concept of packet switching as well as with the features of two types of virtual circuits. You will be presented with information that describes the need for Address Resolution and how it relates to transferring data across a network. This unit also introduces the X.25 protocol suite as it is mapped against the OSI reference model.  more...

Java 2 - Language & Semantics Students will learn basic Java programming fundamentals, operators and expressions as well as, control statements and arrays. In this unit, you will learn about the Java syntax and lexical issues. It covers identifying the range and declaring the constants, literals, and variables of the three main categories of primitive data types. You will learn to identify Java keywords and identifiers.  more...

Java 2 -- Classes & Inheritance ...n the Java Programming Language This unit introduces the concept of classes and objects, and discusses the procedure for declaring classes and creating objects. You will learn to declare instance variables, methods, and local variables by using permitted modifiers such as public, protected, private, and package. You will also learn to invoke overloaded constructors and chain constructors.  more...

Java 2 -- Handling Exceptions & Implementing Threads ...lains the basics of exception handling by introducing the concept and highlighting the advantages of exception handlers in a program. It draws a distinction between errors and exceptions. In this unit, you will learn about the keywords used in exception handling. In addition, you will also learn to deal with the various methods for handling exceptions and percolation of exceptions in the  more...

Java 2 -- Applets & Imaging ...nder graphics for printing. The fourth unit discusses the concept of imaging. It lists the classes and interfaces provided by the java.awt.image package, and gives a brief description of each of them. The unit explains the use of the ImageObserver interface for loading an image. You will learn to obtain a Graphics object from an Image object. The unit also describes the use of the  more...

Java 2 -- File I/O ...er stream and Piped stream classes. The unit explains the concept of filter streams in Java, and lists the various Filter classes and their functionality. You will learn how to perform read and write operations using the Filter stream classes. This unit also explains the significance of the PipedInputStream and PipedOutputStream classes. The third unit will introduce you to the concept of  more...

Java 2 -- Advanced Java ... to apply a secure signature. The third unit explains the concept of Internationalization. You will learn about the functions of the Locale class. You will be able to identify the classes involved in localizing resources. Finally, you will learn to write programs using the methods of the Calendar class and the TimeZone class. The fourth unit explains the component model and the relationship  more...

Java 2 -- Extending the GUI This course contains 3 units: Creating Fonts, Dialog Boxes, and Menus, Using Listener Methods, and Handling Events. Each unit covers detail the elements of Java necessary to implement these features and functions as you program in the Java language. In the first unit, you will learn to use fonts in a program. The unit explains the Font and FontMetrics classes and their methods. You will learn to  more...

Java 2 -- Networking ...ent/server architecture that forms the core of networking concepts. The unit also explains frequently used networking terms, such as UDP, socket, proxy server, datagram, and port. In the second unit, you will learn about the Socket class and its important methods, such as close( ), getInetAddress( ), getInputStream( ), getLocalPort( ), getLocalAddress( ), getOutputStream( ), and getPort( ).  more...

Advanced Certificate in Technical Writing ...anced Certificate in Technical Writing is born out of the concept that when given choices, adult learners can best choose for themselves a course of study that is applicable to their needs in the workplace. This program offering allows students to choose from over 20 different topic areas and to propose a course of study that they may engage in under the guidance and direction of a seasoned  more...

Design a Winning Business Based on Your Idea--Instructor-Led ...ined business plan turns dreamers into winners. To turn a concept into a golden success, you need a plan for financing, market research, marketing, operations and more. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to  more...

Design a Winning Business Based on Your Idea--Self-Directed ...ined business plan turns dreamers into winners. To turn a concept into a golden success, you need a plan for financing, market research, marketing, operations and more. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to  more...

Build Your Own BIZ - Customer Service That Sells ...ce happens when your employees understand and embrace the concept of customer service. This course will help you define how you are currently doing with your customer service efforts and implement action steps to improve the level of customer service your are providing. The class includes video, text, and downloadable resources. Description of Course Customer Service That Sells will help you  more...

Overview of Managerial Accounting Managerial accounting is an activity that provides financial and nonfinancial information to business managers and other internal decision makers of an organization. This course examines how managerial accounting information is gathered, and how it is used by business professionals to make effective decisions. Lessons such as fundamentals of managerial accounting, cost accounting concept, and  more...

Team Conflict The Seeds of Dissent ...otal quality teams, and project teams--not to mention the concept of "The Dream Team." If there's anything that's predictable about these high-powered teams, it's the inevitability of conflict. Many teams fail to recognize that there's power in conflict. Healthy dissent actually breeds team success, and that's the essence of this course. What do you need to know about the roots of conflict and  more...

Lean Logic ...tuitive. That's because Lean Manufacturing is more than a concept, it is a philosophy based on definitions, vocabulary, and principles that may be foreign to you. In this course, you'll receive an explanation of lean manufacturing logic and learn about its evolution, definition, philosophy, and critical principles. In Lesson 1 you'll uncover what lean is and what it isn't, how it came to be,  more...

Lean Value ...don't go far enough. They still departmentalize the value concept. Lean experts propose a more holistic view of value that stretches beyond organizational boundaries and stream from manufacturer to supplier to producer. This course explores this value principle in depth. In Lesson 1 you'll consider the benefits of the lean transformation for your own business and look through the lean  more...

Standard Business Etiquette ...changing. In many corporations, middle management and the concept of seniority are being replaced by a flat organizational structure and intense competition. Such an environment makes the need for appropriate behavior especially crucial, particularly if you're looking to advance your career. How do you maintain your private "space" when you sit in one of a dozen cubicles? How should you address  more...

Coping with Criticism and Feedback ...nd to use the feedback effectively. This course links the concept of emotional intelligence, and EQ, to the practice of receiving feedback. By doing this, it provides you with a powerful approach that enables you to deal effectively with criticism and feedback. You will learn how to seek feedback from those best able to help you, and how to deal with feedback, regardless of how it is given.  more...

NetWare 5 Administration - Part 3 ...assigned as a trustee in a given scenario. Identify the concept of inheritance and block inheritance by creating new trustee and an Inherited Rights Filter (IRF). Calculate effective rights of a user. Identify the set of rights inherited by a folder in a given situation. Set a new trustee assignent to block the inheritance of rights. Set an IRF to block the inheritance of rights.  more...

Oracle 11i10 System Admin Printer Management Form Personalization ...concepts and tasks associated with printer management, such as registering a new printer, printing with the pasta utility, and customizing print options. The course also focuses on demonstrations essential for personalizing forms. In addition, the course contains information about the basic, intermediate, advanced, and administrative concepts related to forms personalization. Learn To:  more...

Oracle 11i10 System Admin Personalization Workflow Components ...concept and configuration of personalizations at different levels. The course also introduces the learners to the benefits of the workflow process and describes different types of workflow components. Learn To: Identify features of personalizations. Match the profile options configured to enable or disable page personalization with their features. Identify steps to perform  more...

Oracle 11i10 Project Foundation Fundamentals Part 5 ... tasks in Oracle Projects. The course also introduces the concept of extending project functionality and project lifecycles. Learn To: Identify features of a project template. Identify the steps to define a project template. Identify the uses of different Quick Entry options on a project template. Identify the features of a work breakdown structure (WBS). Identify the  more...

Macromedia Flash MX 2004 Getting Started ...ing. The Movie Clips and ActionScript unit introduces the concept of movie clips and covers the basics of ActionScript. Learn To: Identify the key features of Macromedia Flash MX 2004. Identify the main components of a Timeline in Macromedia Flash MX 2004. Identify the various methods of working with layers in Macromedia Flash MX 2004. Identify the key procedures related  more...

Oracle Database 10g Adminsitration Workshop I Part 3 ...ring. It also covers Database Listeners and Services. The concept of shared and dedicated servers is also covered. After going through this course, the learners would be able to tune the system for best performance by configuring automatic alerts and thresholds. Learn To: Identify security practices and principles that are implemented in Oracle Database 10g. Identify advantages  more...

SAP R 3 Supply Chain Management ...ng Time 3 - 6 Hour(s) Course Contents Unit 1: Concept and Objectives Duration: 1 - 2 Hour(s) What do we mean by Supply Chain Management? Logistics through the ages. Different views on the supply chain. What is new within about Supply Chain. Defining the position of Supply Chain Management. Supply Chain Management: A vision. Elements of Supply Chain Management.  more...

C Programming - Part 1 Course Overview This course is the first in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course will give students a basic understanding of some of the fundamental  more...

C Programming - Part 1 ...n C++ as compared to a C-language program. Identify the concept of classes and the components of a class in the C++ programming language. Identify the concept of objects and the member functions of an object in C++. C ontent Emphasis Skills-Based A udience Application developers, software engineers, systems engineers, and programming specialists are some of the people who  more...

NetWare 5 Administration - Part 3 ...assigned as a trustee in a given scenario. Identify the concept of inheritance and block inheritance by creating new trustee and an Inherited Rights Filter (IRF). Calculate effective rights of a user. Identify the set of rights inherited by a folder in a given situation. Set a new trustee assignent to block the inheritance of rights. Set an IRF to block the inheritance of rights.  more...

Building an E-Commerce Business Case ...e-commerce can impact secondary activities. Define the concept of the law of digital assets. Identify an approach for incorporating the virtual value chain model into a business plan. Identify processes that facilitate business transition to e-commerce. Identify new product and service opportunities. Identify the key criteria for winning online market share. Identify the role  more...

SQL and PL SQL Basic SELECT ...urse introduces the learner to Oracle relational database concepts and the use of SQL for storing, retrieving, and manipulating data in a relational database. This course covers relational database principles and Oracle concepts; writing basic SQL statements; restricting and sorting data; and using single-row functions. L earn To: Identify relational database concepts and properties.  more...

Oracle8i Database Admin Manage Security ...acle8i. In this course, participants will learn about the concepts and tasks associated with managing security. L earn To: Define and maintain the security domains for users in a given environment. Define and maintain a named set of resources and password limits. Understand the concept of resource limits and how to set them. Manage system and object privileges. Control the  more...

Intro to Object-Oriented Programming with Java ... (OOP) and OOP features specific to Java. It explains the concept and use of classes, objects, arrays, class members, and scope of variables. It also describes how to invoke methods. In addition, the course covers advanced OOP concepts like encapsulation, inheritance, polymorphism, and method overloading, overriding, and hiding. Learn To: Identify advantages of using  more...

Intro to Object-Oriented Programming with Java ... (OOP) and OOP features specific to Java. It explains the concept and use of classes, objects, arrays, class members, and scope of variables. It also describes how to invoke methods. In addition, the course covers advanced OOP concepts like encapsulation, inheritance, polymorphism, and method overloading, overriding, and hiding. Learn To: Identify advantages of using  more...

IBM DB2 Univ Database V7 1 Transition Part 2 Business Intelligence ...a two part series that students will be introduced to the concept of business intelligence. This course also covers administrative enhancements, and it discusses DB2 family enhancements. Learn To Identify the components of the data warehousing process. Identify the enhancements in Business Intelligence (BI) products available for DB2 version 7.1 Identify the components of Visual  more...

IBM DB2 Univ Database V7 1 Transition Part 2 Business Intelligence ...a two part series that students will be introduced to the concept of business intelligence. This course also covers administrative enhancements, and it discusses DB2 family enhancements. Learn To Identify the components of the data warehousing process. Identify the enhancements in Business Intelligence (BI) products available for DB2 version 7.1 Identify the components of Visual  more...

Directory Technologies Part 2 NDS eDirectory ...vice Directory model. Learn To • Understand the concept of NDS eDirectory 8.5. • Understand how to install NDS eDirectory 8.5 on NetWare 5.0, Windows 2000, and Linux operating systems. • Identify the tasks involved in configuring and managing NDS eDirectory 8.5. • Identify the ways to troubleshoot NDS eDirectory and the way in which eDirectory supports the  more...

SAP R 3 PP Production Planning SOP ...nning in SAP R/3. o Introduction to the MRP II Planning Concept. o Representation of Planning Levels in R/3. o R/3 Integrative Options. o Planning Levels and Planning Steps in R/3. o Plans on the SOP Level. o Plans on the MP Level. o Plans on the MRP Level. o Features and Strategies in SOP. o Master Data and Overview of SOP Features. o Selected Features of Standard SOP. o  more...

mySAP com Workplace Overview .... The Workplace unit takes a closer look at the Workplace concept, paying particular attention to roles, MiniApps, Customizing, and integrating component systems in the Workplace. Learn To: o mySAP.com Basics o Overview o Navigating in mySAP.com o Administration o Architecture o Security o Central User Administration o Workplace o Roles o MiniApps o Customizing Settings  more...

SAP Web Application Server Development ...er (ITS). Furthermore, the user will be introduced to the concept on which the programming model of the Web Application Server is based. Learn To: o SAP WebAS: Architecture. o Architecture. o ITS versus the Web Application Server. o SAP WebAS: Programming Model. o Introduction: Business Server Pages. o Business Server Page Events. o Data Administration for BSPs. o User  more...

ABAP Objects 6 10 Overview ...urse ABAP Objects 6.10 Overview describes the programming concepts used in SAP. It also explains a number of basic object-oriented concepts, and provides a brief introduction to the conceptual phase of ABAP Object program systems. The course also provides a detailed description of the object-oriented programming concept. It also discusses the special features of the object-oriented concept and  more...

Organizational Skills Managing Information In Organizational Skills: Managing Information, managers and employees learn how to assimilate and make the best use of the stream of information that flows through their work environment on a daily basis. They explore ways to process, retain, prioritize, and preserve messages and data that are key to their productivity and effectiveness. Learn To Appropriately  more...

WordPerfect Office 11 Quattro Pro 11 ...concept of notebooks and related worksheets. It also covers the basics of data entry, editing, and how to select data. Mathematical and logical functions as well as basic formatting principles are also covered. Finally, the learner explores print options available within Quattro Pro. Learn To Match elements of the Quattro Pro interface with their functions.  more...

WordPerfect Office 11 Curriculum ...document, and how to enhance documents. It introduces the concept of notebooks and related worksheets, and covers the basics of data entry, editing, and how to select data. Finally, it teaches how to create presentations and to insert text, shapes, graphics, Clipart, and charts. This curriculum consists of three Skill Builder courses: WordPerfect Office 11: WordPerfect 11 (ID#8909)  more...

Home Networking With Windows XP ...easy setup of a small network. This course introduces the concept of home networking, the technologies involved and the various possible topologies. It then covers planning and setup of a home network, security considerations and firewall use and troubleshooting guidelines for the most common problem areas. After the course, the learner will understand the area of home networking and be in a  more...

Java for Procedural Programmers Object Technology ...o object technology and analysis, design, and programming concepts. It explores Java Technologies such as JavaBeans, Applets, Servlets, and JSPs. Java Development Technologies such as JVM and the JIT Compiler are also discussed. The Object Concept Fundamentals section discusses objects, classes, and introduces basic UML concepts. These concepts include class and object diagrams. Inheritance and  more...

Java for Procedural Programmers Object Technology ...o object technology and analysis, design, and programming concepts. It explores Java Technologies such as JavaBeans, Applets, Servlets, and JSPs. Java Development Technologies such as JVM and the JIT Compiler are also discussed. The Object Concept Fundamentals section discusses objects, classes, and introduces basic UML concepts. These concepts include class and object diagrams. Inheritance and  more...

Listening Skills The Fundamentals of Listening ...conceptions about listening as a means of introducing the concept of listening. It also teaches the learner how to interpret messages and identifies three common types of listening. It provides a step-by-step process on how to become a critical listener and explains the benefits of providing feedback to speakers. It details how to provide feedback by providing an explanation of the types of  more...

Wireless LAN Security Part 1 Specifications Standards ...concepts of security. It then covers authentication and encryption. It also covers the importance of security and how to secure the enterprise network. Finally, it covers wireless LAN Standards and security specification standards. Learn To To match wireless network security definitions with their features. To identify features of  more...

Brand Management Fundamentals of Brand Management ...to 4 hours Objectives Unit 1:Introducing the Brand Concept (0.5 - 1 hour) Identify the definition of a brand. Match the common branding terms with their descriptions. Select the characteristics of an effective brand name or brand mark Simulation Overview: In this  more...

ASP NET Part 3 Web Services Web Apps ...s by using ASP.NET. The learner will be introduced to the concept of Web services, learn to call and use a Web service and to create a Web service using Microsoft Visual Basic. Topics also covered are enhancing Web application functionality, technologies such as state maintenance, caching, and authentication. Lastly, the learner has the opportunity to deploy an ASP.NET application. Learn To  more...

ASP NET Part 3 Web Services Web Apps ...s by using ASP.NET. The learner will be introduced to the concept of Web services, learn to call and use a Web service and to create a Web service using Microsoft Visual Basic. Topics also covered are enhancing Web application functionality, technologies such as state maintenance, caching, and authentication. Lastly, the learner has the opportunity to deploy an ASP.NET application. Learn To  more...

IMS Essentials Part 3 DEDBs Advanced IMS Systems DB2 ...The Advanced IMS Systems section introduces DBCTL and the concept of data sharing in IMS. The Common Service Layer (CSL) architecture is explained. Finally, the relationship between IMS and DB2 is explained, including the IMS to DB2 attachment. This course is current to IMS v.8, but generally applicable to v.7 and beyond. Learn To To identify when Fast Path  more...

The Reasons Why Diversity Matters ... will debunk many of the common myths associated with the concept of workplace diversity and it will explore the compelling reasons that make it necessary in today's business climate. Another lesson will explore the far-reaching implications of diversity initiatives on business. It will examine the ways in which diversity within organizations, or lack of it, touches every aspect of the  more...

Changing Corporate Culture ...from federal mandate, why some workers will object to the concept of diversity, and how to handle their opposition. This course describes the challenges of providing a climate of acceptance, explains policies and practices that further the goal of diversity, and suggests ways to leverage diversity and build inclusion. This SkillSoft product has been reviewed by the Employment Practice Group of  more...

The EXCEL Acronym Instilling Service Excellence ..., it's helpful to have an easy way to remember additional concepts that can make you a service superstar. Since the goal is customer service excellence, this course uses the word E-X-C-E-L as an acronym for five important behaviors that impact the service mindset. It might surprise you, but seeking help and knowing where to find it can improve your service abilities. That's why E, for "Enlist  more...

Design for X DFX Successful organizations, in both the manufacturing and service sectors, are becoming more customer focused. New products and services to meet the existing and future needs of customers are being introduced. In the continued quest for superior products and services, there is a drive to reduce cycle time and times to market while reacting faster to market and technology changes. A number of  more...

Crime Scene Cleaners Training Academy ...irus (Bird Flu) Decontamination * Business Marketing Concept Please visit the following link to view our courses and packages of courses which we offer; http://www. CTS-Decon-Training-Academy. com/ courses. htm : to view a detailed description. At this time we are currently offering a "SPECIAL" discounted rate for a limited time. This Special discount rate will expire at 11: 59  more...

Stimulus Package On-Line Training (NO HANDS-ON) ...irus (Bird Flu) Decontamination * Business Marketing Concept * Starter Pack Additional Equipment: Included as part of your training course, CTS Decon Training Academy will provide each student with a "Starter Pack" Each package will contain the following: 1. 6-Tyvek Suits with Hood/ Booties (Disposable) 2. 1-Half Face Respirator (Disposable) 3. 1-Box Gloves (Nitrile/  more...