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Strategic Planning and Management


...des a strong foundation and global perspective around the concepts and tools used for Strategic Planning and Management.
In the 21st Century, and its global economy, the art of planning is critical to the future focus of organizations. Performing at a higher level is now paramount to organizational longevity. Often times there is need for split second decison making.
This course provides a
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Strategic Thinking
Strategic thinking teaches you to take a circumspect look at your long range goals, obsticals, and solutions. Learn how to effectively plan for the future and choose the path most likely to bring you to your goals. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner.
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Team Management - Enabling Teams
... business training in laymen's terms. He presents complex concepts in ways that all employees in an organization or an individual student can understand. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is
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Team Management - Leading Teams
... business training in laymen`s terms. He presents complex concepts in ways that all employees in an organization or an individual student can understand. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is
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Team Management - Team Participation
... business training in laymen's terms. He presents complex concepts in ways that all employees in an organization or an individual student can understand. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is
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Teams Management - Managing Team Conflict
... business training in laymen's terms. He presents complex concepts in ways that all employees in an organization or an individual student can understand. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is
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Beginning Webmastering Techniques( with site design/management focus )


...amming experience is helpful. Familiarity with networking concepts will also be helpful. Software/Hardware Requirement : A student will need to have access to a PC( 486 or higher ), internet connection through a modem with reasonable speed/DSL etc. Also students will have to have access to some kind of web hosting service that will host the sites they design as their assignments. Course
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Architecting Web Content (Master Class)-Self Directed


...ou will complete a course project that will integrate the concepts of the course and will tie it all together for you.
You can email me questions, stray thoughts, or concerns at any time, and I will get back to you as quickly as I can.
The course is designed to help you become a professional, so I invite you to ask any questions that occur to you, along the way. Text Book: Web Page Design in
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Effective Business Presentations Using Flash


...duct demonstrations and other business-oriented marketing concepts.
This course is designed for beginner level Flash users who wish to apply the power of Flash to business presentations and product demonstrations. Even if you do not consider yourself an artist, mastering Flash can help you create professional business presentations, product demonstrations, cartoons, and even marketing style
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Excellent English: A Writing Review - Part I: Sentence Structure


Need help with your writing? This full review of the basics of sentence structure and parts of speech will get you started.
This is the first of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity.
Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the
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Excellent English: A Writing Review - Part II: Punctuation


Get your mechanics and punctuation up to specs under the watchful eye of our expert instructor.
This is the second of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. While it is preferable that students take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II
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Excellent English: A Writing Review - Part III: Achieving Clear, Concise Writing


...tutoring and mastery quizzes help students understand the concepts and revise their own writing to be more clear, concise, and dynamic. Topics include clear reference; using synonyms and transitions; avoiding redundancy and achieving concise, strong sentences; appropriate use of jargon; effective use of invented words; choosing strong verbs, etc. Required Book: The Classic Guide to Better
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Cisco CCNA WAN Protocols HDLC, PPP
...
You will also configure and monitor PPP, learn the basic concepts of Synchronous Data Link Control (SDLC), link types, and topologies supported by SDLC, learn the SDLC frame format. This unit further discusses protocols such as High-Level Data Link Control (HDLC), Link-Access Procedure, Balanced (LAPB), IEEE 802.2, and Qualified Logical Link Control (QLLC). The HDLC frame format compared with
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Java 2 -- Handling Exceptions & Implementing Threads
...unit describes multithreading in Java by illustrating the concepts of threads and process.
You will learn about the advantages and disadvantages of multithreading. This unit also describes the lifecycle of a thread and shows you how to identify the priorities of a thread. The unit also presents the various methods in the Thread class. This unit lists the steps for creating and executing a
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Java 2 -- Networking
...ent/server architecture that forms the core of networking concepts. The unit also explains frequently used networking terms, such as UDP, socket, proxy server, datagram, and port. In the second unit, you will learn about the Socket class and its important methods, such as close( ), getInetAddress( ), getInputStream( ), getLocalPort( ), getLocalAddress( ), getOutputStream( ), and getPort( ).
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Dreamweaver 8 Series
...hout the course Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, in a
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Flash 8 Series
...hout the course Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises. Supplied sample files include sample documents, application files, programs, and programming code that
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Flash MX Series
This series provides a practical guide for using Macromedia Flash MX to create animations and interactive Web sites. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student.
Welcome to Flash MX Series This series provides a practical guide for using Macromedia Flash MX to
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Architecting Web Content (Master Class)
...ou will complete a course project that will integrate the concepts of the course and will tie it all together for you.
You can email me questions, stray thoughts, or concerns at any time, and I will get back to you as quickly as I can.
The course is designed to help you become a professional, so I invite you to ask any questions that occur to you, along the way. Text Book: Web Page Design in
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Cisco CCNA IP Routing Concepts
In this unit, you will learn about the routing process, and addressing schemes of the Network Layer under the OSI Reference model. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA)
In this unit, you will learn about the routing process, which determines the best path to destination
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Sexual Harassment in the Workplace Series
... scenarios use real world situations to illustrate course concepts. Decision Point activities allow learners to work toward an outcome in an interactive environment. Exercises allow learners to practice in the actual application being studied. Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank. A
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Writers At Work: A Review for Professionals - Part I



Covers the most basic aspects of good writing on the job.
This is the first of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style.
Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the most basic aspects of good writing on the job: understanding good
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Writers At Work: A Review for Professionals - Part II: Punctuation



This, the second of four review courses, focuses on punctuation.
This is the second of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II of the review covers punctuation,
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Writers At Work: A Review for Professionals - Part III: Achieving Clear, Concise Writing



...d exercises help students ensure that they understand the concepts and can revise their own writing to be more clear, concise, and dynamic. Topics include clear reference; using synonyms and transitions; avoiding redundancy and achieving concise, strong sentences; appropriate use of jargon; effective use of invented words; choosing strong verbs, etc. Required Book: The Classic Guide to Better
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Writers At Work: A Review for Professionals - Part IV: Achieving A Professional Style



...ery quizzes help students ensure that they understand the concepts and can revise their own writing to emphasize important points, flow logically, and appeal to the eye. Topics include managing sentence emphasis, creating parallel structures in sentences and paragraphs, maintaining flow and focus in sentences and paragraphs, and designing documents. Required book: The Classic Guide to Better
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Writing Standards-Based Assessments
Give your students an edge on state assessments by learning how to develop test items aligned to your state academic standards. Through participation in this course, you will learn to write questions that meet your state and local standards, including those that use higher order thinking skills. Additionally, you will learn techniques item writers use to make it difficult for test-wise students to
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Writing for Business Professionals
... Tucker. Joe Tucker, a consultant/trainer for Intelligent Concepts, Inc. has extensive experience in technologies such as DNS, DHCP, VPNs and TCP/IP routing and configuration. He has trained many clients on use of Technology and trains in a classroom and lecture environment on how to install and administer Windows NT/2000/2003. His experience in the deployment of operating systems and
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Working With Digital Pictures Level 2



...matic and creative controls, accessories, and basic color concepts. Using a camera, students will also zoom, record dates and times, and use red-eye reduction. Then, using Adobe Photoshop Elements, students learn how to brighten images, lighten shadows, work with color saturation, remove color, work in layers, use the clone tool, rotate images, and add artistic effects. Finally, students will
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Using a Digital Camera
Acquaint yourself with the basics of using a digital camera. Learn how to capture images, focus, zoom, adjust the resolution/size settings, view images, delete images, and how to upload images to your computer.
Using a Digital Camera is a seven day online course.
You will learn the basics of using a digital camera. Learn how to capture images, focus, zoom, adjust the resolution/size settings,
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Using a Scanner
Learn how to scan a document using various formats, make annotations and save/export documents. Discover how to use scanned documents in various applications.
Using a Scanner is a seven day online course. This is an introductory course and provides the basics pertaining to using your scanner. Learn how to scan a document, make annotations and save/export documents. Discover how to use scanned
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The Entrepreneurship Certificate in Marketing Mastery Program
...ill be given an opportunity to work on their own business concepts. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. This is a certificate program where upon
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Technology Integration - Best Practices
Discover some of the best practices used by educators to integrate technology into their classrooms. Learn about the tools used to facilitate instruction of core-curricular objectives.
Technology Integration - Best Practices is a?seven day online course.
It will help you discover some of the ?best practices? used by educators today to integrate technology into their classrooms.
This course
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Technical Communication Industry Certificate - Mastery Level
...rs to enhance your skill set and become familiar with the concepts presented in this comprehensive program. After completing all nine modules, you will have gained a well-rounded education allowing you to... Perform effective audience and purpose analyses for user-centered documents Write specifically to fit your audience needs Create powerful technical documents including descriptions,
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The Art of Active Listening
Why do we like talking to some people more than others? Because they are good listeners. If someone is a good listener we not only like them more, we think they understand us and our business. We all understand the basics of good listening. Good listening, in part, is just being courteous. However, it is requires more than just being quiet and paying attention, although those are aspects of being
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Systems Requirements Analysis and Design Writing


Learn how to effectively write business requirements for systems analysis and design.
This course is for both technical and non-technical professionals who will need to gather and write business and technical requirements for the purposes of systems analysis and eventual systems design and implementation. Modules covered include: ?Introduction to Requirements Writing and Writing Tips
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Supply Management Contract Writing
You ve noticed the changes in purchasing over the past few years, haven t you? The changes that have purchasers doing less order processing and more contracting and relationship building with suppliers? This new role requires that you have a new skill set contract writing. Yet most purchasers don t know how to write a contract. This is troublesome. Because if you aren t familiar with the
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Starting A Business?: How To Develop An Effective Business Plan



...ess Planning. Dr. Frank Leibold integrates solid business concepts he teaches MBA`s with invaluable tips he has acquired over 40 years of progressive executive business experience. He has developed and evaluated numerous plans, in a variety of industries, as a unit manager, V.P., CEO and consultant assisting small and large companies with their plans and strategy. Before you pass on this
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Six Sigma Green Belt Personal Training Library
...es understanding and applying statistical process control concepts easy. Basic statistics used to analyze patterns of variations, the use of control charts, and measures of measures of process capability are covered in the course. (3 Units; 3 Assessments; Approximately 6 hours of training.) Mistake-Proof It! training includes a comprehensive background on techniques as well as the steps
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Stack Sampling Methods 1-5
... to the methods and provides a basic understanding of the concepts, equipment, procedures and calculations used in the methods. Helpful hints and suggestions are also incorporated into the material.
US-EPA Methods 1-5 are sampling methods developed for sampling of particulate emissions from stationary sources such as power plants and other industrial facilities. These methods appear in title
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SalesPlus
Successful professional sales people bring a set of skills and attitudes to potential sales opportunities that result not only in sales but in developing customers who will continue to do business with them time and time again. Identifying potential sales opportunities, making the sale, and creating a customer relationship that will result in future business is the art of selling. By the end of
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Savings Strategy Development
Your CEO wants to know: "Are you executing a cost savings strategy or are you just 'winging it'?" Could you respond by producing a top-notch written strategy? If not, the highly personal and interactive online class "Savings Strategy Development" can help you. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date.
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Senior Professional In Supply Management (SPSM ) Certification Program
Are you tired of not getting enough opportunities, respect, and money out of your purchasing career? Well, guess what? Nothing will change unless you take action towards becoming a world-class purchasing professional. You can earn your purchasing certification in less than 3 months if you devote more than 4 hours per week to this course of study. Accordingly, 2 hours per week will take
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QuickBooks Pro 2008
Quickbooks Pro 2008 is small business accounting software. With Quickbooks, you can manage your customers, vendors, and employee accounting needs. In this course, you can learn the basics of Quickbooks 2008 such as how to use the interface, setup your companies, use lists, work with inventory, sell your products, invoice customers, process accounts receivable, work with bank accounts, and accounts
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QuickBooks Pro 2005
Learn how to get the most out of Intuit's QuickBooks Pro 2005 software. This interactive training provides an easy to follow self-paced format. You determine when you want to learn and the instructor is always there to provide you the expert instruction you want. Learn, practice and assess your skills as you become an expert user of the World's most popular accounting software.
Welcome to the
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QuickBooks Pro 2006
Learn how to get the most out of Intuit`s QuickBooks Pro 2006 software. This interactive, self-directed training provides an easy to follow self-paced format. You determine when you want to learn and the virtual video instructor is always there to provide you the expert instruction you want. Learn, practice and assess your skills as you become an expert user of the World`s most popular accounting
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Project Management Concepts and Strategies
...ies provides a detailed examination of project management concepts and strategies. It discusses the seven components of a management system and the five phases of the project life cycle, and looks at factors that affect cost and quality. You may complete this course within a time span of your choosing. We recommend study commence and be completed within 90 days or less. The course may be
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Principles of Home Inspection: 100 Hour Professional Development Certificate
...s Over 400 detailed technical illustrations reinforce key concepts Interactive exercises keep students focused and increase material retention Thematic graphics keep the material fresh and compelling Unit exams test subject mastery and identify topics requiring additional review Carson Dunlop Professional Associations The firm or its technical staff, are members of the following organizations:
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Powerful Negotiation For Successful Buying
Have your suppliers figured out how to neutralize your negotiation strategies? Most savvy sellers go through negotiation training at least yearly. Unless you ve been just as diligent at improving your negotiation skills, your chances of getting the best deals from your suppliers are very slim. The student can complete their course of study within anytime frame as long as it does not exceed 60
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Online Research Techniques
You will learn how to effectively conduct research online using Grolier Online and GaleNet. Learn how to find specific information using these comprehensive Web-based resources.
Online Research Techniques is a seven day online course.
This course will help you develop online research skills and gain knowledge on Grolier Online and GaleNet resources.
This course is offered by a State Accredited
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Object-Oriented Analysis & Design using UML


... of development process, Use Cases, Class Diagrams( basic concepts ), Interaction Diagrams, Class Diagrams( advanced concepts ), Packages & Collaborations, State Diagrams, Activity Diagrams, Physical Diagrams, Case study using UML. Prerequisite : Some analysis & design experience is helpful. Software/Hardware Requirement : Access to a PC( 486 or better ) with internet access through a modem
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NETS`S - National Education Technology Standards for Students
...hnology standards for students. From basic operations and concepts to social, ethical, and human issues to technology research tools, and more, many topics are covered that will help students with the technology skills needed to be successful in life. This courseware library contains training designed to address the performance indicators included in NETS?S and help students acquire the subject
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NETS`T - National Education Technology Standards for Teachers
...ion of Teacher Education (NCATE), defines the fundamental concepts, knowledge, skills, and attitudes for applying technology in educational settings. All candidates seeking certification or endorsements in teacher preparation should meet these educational technology standards.
It is the responsibility of faculty at cooperating schools to provide opportunities for teacher candidates to meet
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Microsoft Project For Purchasing Professionals
Have you struggled with completing your purchasing projects on time? You probably would not have if you used Microsoft Project. By taking the highly personal and interactive online class "Microsoft Project For Purchasing Professionals," you will not only learn how to use the software, you'll learn how to apply it to your purchasing work. You'll also learn project management principles that will
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Microsoft Excel For Purchasing Professionals
Are you failing to take advantage of Microsoft Excel's powerful techniques for purchasing? Look, even if you are an experienced Excel user, you may not be utilizing the tools that can help you make sound purchasing decisions and deliver top-notch presentations. The highly personal and interactive online course "Microsoft Excel For Purchasing Professionals" will enable you to perform sophisticated
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Manufacturing Statistics Personal Training Library
...es understanding and applying statistical process control concepts easy. Basic statistics used to analyze patterns of variations, the use of control charts, and measures of measures of process capability are covered in the course. (3 Units; 3 Assessments; Approximately 6 hours of training.) The Advanced SPC course will help you develop a comprehensive understanding of advanced statistical
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Mastering Purchasing Fundamentals
If you are new to purchasing, are you ready for the many challenges you'll face in the months ahead? The highly personal and interactive online class "Mastering Purchasing Fundamentals" walks you through the purchasing process step-by-step. You'll be ready for these challenges. And you won't need the years of experience usually required to learn how to deal with these challenges. You'll get more
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Lean Manufacturing Personal Training Library
...ovides a comprehensive introduction to lean manufacturing concepts, terminology, techniques, and practices. In the first unit students will learn how to identify (and eliminate) waste and how to use value-stream mapping to capture the current state and visualize the future state. Overviews of the eight components of lean: Value Stream Mapping, Workplace Organization, Predictability &
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Keep Them Coming Back: Customer Retention Strategies That Work--Instructor-Led
...do just that. In addition to learning essential marketing concepts, this course will provide you with the tools and technical know-how to put these ideas into practice.
You will assume the role of co-owner of CityShape, a fictional gym in downtown ?Empire City.? Working with your partner, Mike Vito, and a marketing consultant, Tammy Fuller, you will help to fix a potentially devastating
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Keep Them Coming Back: Customer Retention Strategies That Work--Self-Directed
...do just that. In addition to learning essential marketing concepts, this course will provide you with the tools and technical know-how to put these ideas into practice.
You will assume the role of co-owner of CityShape, a fictional gym in downtown ?Empire City.? Working with your partner, Mike Vito, and a marketing consultant, Tammy Fuller, you will help to fix a potentially devastating
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J2EE Part I ( JSP/servlet )


...ming Language and basic HTML, familiarity with networking concepts, basic database concepts and Object-Oriented methodologies. Software/Hardware requirements : PC with 486 or better processor. Internet connection through modem with reasonable speed/modem. Access to an web server that can run JSP/servlet code. Access to JSP compiler and servletrunner are needed. Access to an IDE like Visual Caf?
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Introduction to Teaching Online
Learn the technologies educators are using all over the world to present online courses. Through participation in this course, you will learn what tools work best in your classroom.
Introduction to Online Teaching is a seven day online course.
This course is designed to give you an understanding of online course delivery.
It is a basic level course and will prepare you to begin to develop an
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Introduction to Inspiration and Kidspiration
This course introduces you to Inspiration and Kidspiration. Help students organize and develop their ideas! Learn how to navigate the toolbars and manipulate text within the program. Discover how to integrate this program into your classroom.
Introduction to Inspiration and Kidspiration is a seven day online course.
This course introduces you to Inspiration and Kidspiration, a software package
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Introduction to Respondus
This course will focus on the basic use of Respondus, a test generation tool. Discover how to integrate online assessments into your classroom.
Introduction to Respondus course is a seven day online course that focuses on the basic use of Respondus a test generation tool, and helps you discover how to integrate online assessments into your classroom.
This course is offered by a State Accredited
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Introduction to WebQuests
Learn the basics involved in developing a WebQuest for your own classroom use.
Introduction to Webquest is a seven day online course.? Learn the basics involved in developing a WebQuest for your own classroom use.
You will have the opportunity to evaluate other WebQuests and evaluate them based on a set list of criteria This course is offered by a State Accredited University and offers State
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Introduction to Customer Relationship Management-Part 1
In today`s highly competitive business environment, knowing your customers well and effectively interacting with them is a mission-critical exercise. This emphasis on developing and enhancing customer loyalty has evolved over the years and is now called Customer Relationship Management or CRM. This is an Instructor-Led course.
Introduction to Customer Relationship Management (CRM)-Part 1 In
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Internet Explorer 7 Series
...hout the course Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a
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Instructional Design for the Online Learning Environment
Learn how to adapt your course materials into an online model for effective learning. Discover how traditional instructional strategies can be implemented into the online learning environment.
Instructional Design for the Online Learning Environment is a seven day online course.
It will help you learn how to adapt your course materials into an online model for effective learning and discover how
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Information Technology Infrastructure Library (ITIL)
...s been designed to offer a high level introduction to the concepts, terms, benefits, and relationships within the core IT Service Management processes and functions, according to the Information Technology Infrastructure Library (ITIL) best practice framework. ITIL is becoming the standard of choice for many organizations in terms of operating IT practice as well as demanding ITIL certification
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HyperStudio Basics
This introductory course will provide you with an overview of using HyperStudio. Learn how to create a stack, add cards, buttons and navigation. In addition, discover how to add sound, video, graphics and hyperlinks into your presentation.
HyperStudio Basics is a seven day online course. This class will explore educational applications and implications of hypermedia, provide you with an overview
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HTML 4
Learn the in`s and out`s of HTML. Follow along with HTML expert Rob Tracy as he shows you how to create well formed HTML code, understand the basics of Java script, and introduces you to Cascading Style Sheets.
Welcome to the HTML 4 Training Series Learn the in`s and out`s of HTML. Follow along with HTML expert Robb Tracy as he shows you how to create well formed HTML code, understand the basics
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Graphics & Digital Imaging Fundamentals
Learn the basics of acquiring pictures with a digital camera, with a scanner, by screen capture and from the Internet.
Graphics & Digital Imaging Fundamentals is a seven day online course.
It is designed to help you learn the basics on acquiring pictures with a digital camera, with a scanner, by screen capture and from the Internet.
You also learn the basics with regard to file types, file size
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Getting More From Books: Intro to Literary Analysis



This course makes reading more fun and more meaningful by teaching basic literary analysis.
It`s easy to skim through a novel -- but getting involved in the book can teach you more about yourself, your world, and the human experience! Whether you like dense novels or "just for fun" fiction, this course will help you get more out of the books you read. All it takes is a curious mind. You`ll learn
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Financial Basics for Non-financial Managers



...helps a non-financial manager make sense of the terms and concepts that are used in managing the financial aspects of a business. It explains basic financial structure and discusses the financial information you must have to run a business. You will learn how to read financial reports and understand the purpose and limitations of each. You will also get tools and methods to give you a complete
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Expert Purchasing Management
Are you a purchasing manager who worries about balancing the many demands of your leadership role? You're not alone. Today's companies are expecting more than ever from their purchasing managers. And today's environment is confronting purchasing managers with more challenges than ever. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from
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Effective Business Communication Series
... scenarios use real world situations to illustrate course concepts. Audio accompanies each lesson page throughout the course. Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. Courses challenge the learner with a variety of question formats, including multi-step simulations,
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Doing Business in China
... scenarios use real world situations to illustrate course concepts. Streaming video scenarios illustrate real world issues and solutions discussed in the course. Audio accompanies each lesson page throughout the course. MindNotes provide printable quick-reference sheets and other files to be used as learners apply their skills on the job. Decision Point activities allow learners to work toward
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Doing Business in India
... scenarios use real world situations to illustrate course concepts. Streaming video scenarios illustrate real world issues and solutions discussed in the course. Audio accompanies each lesson page throughout the course. MindNotes provide printable quick-reference sheets and other files to be used as learners apply their skills on the job. Decision Point activities allow learners to work toward
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Database Design Concepts


...concepts of database design, the SQL language and how to design and implement a simple relational database.
The course is suitable for all kinds of audiences, as it starts with the very basic concepts of database design and presents the subject in an easy manner. Coursework focuses on the real-life implementation of database solutions and on practical design and administration skills. By the
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Developing Curriculum for Online Programs
This course outlines success strategies for the development of an online program. Instructional design guidelines are also presented.
Developing Curriculum for Online Programs? is a seven day online course.
It will help you explore special requirements and the tools needed for effective online curriculum development.
This course is offered by a State Accredited University and offers State Board
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Customer Service Certificate
...to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student.
Welcome to Customer Service Certificate This series is
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Customer Service Plus
The difference between success and failure in today s business environment is customer service. In this course you ll learn the basics of customer service and how to consistently provide high-quality customer service. User is given 1 year access to this course.
Customer Service Plus The difference between success and failure in today?s business environment is customer service. In this course
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Database Management
... used throughout the course to illustrate database design concepts.
You will need to purchase a book. Information about the book will be given upon contacting the instructor.
The course is 10 weeks and is self-paced. An instructor is available to answer questions about your database projects.
This course provides you with hands-on experience using Microsoft Access 2002. There are several
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Crystal Reports XI
...concepts of Crystal Reports XI by learning to build reports, use formulas, build groups, work with records, and create charts.
Crystal Reports XI Receive a fundamental understanding of the concepts of Crystal Reports XI by learning to build reports, use formulas, build groups, work with records, and create charts. Follow Jason Manibog as he teaches you many advanced features including the use
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Customer Astonishment: The Commitment to World-Class Customer Care
...ional presentations. Early in the 1990s, he developed the concepts of Customer Astonishment that have helped to transform many organizations. His clients range from federal government agencies to Fortune 500 companies to small and rapidly growing firms in all industries. He is the author of eight books. Frequently Asked Questions How long will it take me to complete the course? The amount of
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CSS
...llow along with Robb H. Tracy as he introduces you to the concepts of XHTML, Cascading, and setting and understanding property values for CSS rules. As the course progresses, Robb will instruct you in more advanced concepts such as floating elements, colors, advanced selectors and lists. Course may be extended up to 1 year if needed.
Welcome to the CSS Training Series Cascading Style Sheets
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Computer Fundamentals
You don't have to know everything to be at ease with your computer. This course covers hard drives, memory, operating systems and more.
Computer Fundamentals is a seven day online course.? This course is introductory and provides the basics pertaining to using a computer.
It includes the knowledge and skills required to identify different types of computers, the components of a personal
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Client/Server Development and Remote Data Access in Visual Basic


...knowledge of Visual Basic Basic familiarity with database concepts Required Materials: Visual Basic 6.0 MS Access 2000 Internet access Course material is presented through the use of a website with a username and password given to new students. Some of the material takes the form of Word Documents with screen captures of Visual Basic Forms. The remaining material takes the form of actual Visual
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Cisco CCNA Complete Set



...orking layer, IP addressing, an SNMP overview, IP routing concepts, static versus dynamic routing, distance vectoring, Link States, static routing configuration, IGRP configuration, Introduction to EIGRP, IPX routing, enabling IPX on Cisco Routers, Introduction to Apple Talk, Decnet Routing, Router monitoring and security, IP and IPX access lists, introduction to WAN services, PPP, HDLC, DDR,
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Blackboard Basics for K12
Learn the basics of Blackboard, one of the nation's leading online course tools. Prepare and post documents in a course shell, use outside resources, and create discussion threads, prepare tests, and design quizzes.
Blackboard Basics is a twenty-one day online course which is designed to not only teach you about the online classroom but to immerse you in it so that you are experiencing and
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Basics Of Smart International Procurement
Are you responsible for increasing your organization s international procurement and don t know where to begin? International procurement is a challenge. Buying internationally is much more complex than buying domestically. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to
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AutoCAD 2006 2D
Learn to control the many features of AutoCAD 2D, including commands, plotting, crosshatching, and pallets. Follow along with Kristen Kurland as she shows you how to work with dimensions, regions, boundaries, as well as understanding isometrics and viewports. The course can be completed within 90 days or less. The student will have 1 year unlimited access to the course.
Welcome to the AutoCAD
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AutoCAD 2006 3D
Learn to control the many features of AutoCAD 3D including commands, objects, surfaces, and solids. Follow along with Kristen Kurland as she shows you how to manipulate backgrounds, light, material, and landscaping to your needs.The course can be completed within 90 days or less. The student will have 1 year unlimited access to the course.
Welcome to the AutoCAD 2006 3D Training Series The
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Advanced Customer Relationship Management -Part 2
Advanced CRM is the second and final part of our program. The course will teach you how to independently develop a CRM plan for your organization after conducting a focused analysis of your organization`s business processes and customer profile. This is an Instructor-Led course
Advanced Customer Relationship Management (CRM)-Part 2 In todays highly competitive business environment, knowing your
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Adobe PhotoShop CS
...concepts of Adobe s PhotoShop CS by learning basic color correction, touch-up, image manipulation, and document management techniques.
Adobe PhotoShop CS From professional graphic design to in-house image management, Photoshop is today?s tool of choice. Learn basic color correction, touch-up, image manipulation, and document management techniques. Then move on to advanced use of layers,
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Adobe PhotoShop CS to CS2 Upgrade
...a knack for simplifying technical information and complex concepts so that you are able to quickly understand and apply his training. His engaging personality and technical expertise have made him one of the top-rated computer trainers anywhere.
You will come away well prepared to fully utilize today?s up-to-the-minute computer technology to enhance your on-the-job effectiveness. Harold?s
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Accounting In An Hour
...fresher, this course demystifies accounting and financial concepts by providing the basics in just 60 minutes. It prepares non-financial learners to understand and get involved in financial discussions and to make better decisions on financial matters. It is suggested that the student realistically consider their abilities and knowledge in the subject area and review the course description
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A Workshop Approach to Mastering RoboHelp Office (Latest Release)


...em solving situations will be introduced to reinforce the concepts presented in the lesson plan. By actually working through these problems, individuals will learn how to effectively apply troubleshooting techniques to real life predicaments that are encountered during online help development. This interactive method will enhance the individual?s knowledge of the RoboHelp authoring tool and
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5S TRAINING
5S is more of a people process than it is a manufacturing technique. And it is much more than simply cleaning up your area it is a discipline that truly can enable you and your organization to achieve greater results. You have access to this online course for 1 year but can complete it as quickly as you care to. We estimate that you could take up to 24 hours to complete this course but many
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7 Steps to A Lot More Sales
The 7 STEPS TO A LOT MORE SALES course is a comprehensive marketing/sales training course designed to help business owners and marketing managers discover hidden sales opportunities within their business. Upon completion participants will be able to implement the 7 STEPS and new bonus step on Internet Marketing to unlock the hidden sales opportunities discovered for exponential increases
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14 Purchasing Best Practices
Wouldn't it be great if you could implement the purchasing best practices that are used by the world's top corporations? Do you think it is impossible because your existing staff is so busy and you don't have the budget to hire an expensive consulting firm? Think again! The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start
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QuickBooks Pro 2007


QuickBooks Pro 2007 Quickbooks Pro 2007 is small business accounting software. With Quickbooks, you can manage your customers, vendors, and employee accounting needs. In this course, you can learn the basics of Quickbooks 2007 such as how to use the interface, setup your companies, use lists, work with inventory, sell your products, invoice customers, process accounts receivable, work with bank
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Dreamweaver MX 2004
...es and throughout Canada has helped him breakdown complex concepts into language that anyone can understand. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the video instruction is close to 6 hours. However to maximize the learning
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Delegation - Leveraging Through Others
Delegation - Leveraging Through Others This course will teach you delegation techniques to allow you to develop your subordinates, train them in all aspects of the business, use your human resources most effectively, and open your time up for items that need your particular set of skills Your expert-led training is presented by Casey McNeal. Casey has been speaking professionally for over nine
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Basics of Organizational Communication
... Tucker. Joe Tucker, a consultant/trainer for Intelligent Concepts, Inc. has extensive experience in technologies such as DNS, DHCP, VPNs and TCP/IP routing and configuration. He has trained many clients on use of Technology and trains in a classroom and lecture environment on how to install and administer Windows NT/2000/2003. His experience in the deployment of operating systems and
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A Day 1 - Chapters 1-5



This course is designed to teach the computer technician the skills needed to pass the CompTIA A+ Certification tests. This first of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers basic concepts of DOS, including commands and navigation; Windows 9x and 2000, including folders and files; control settings, such as CMOS, DMA, and IRQ; explanation and
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From 123-CBT Computer Based Training
Java Programming with Java SE 6 0 Basic GUI Development in Java
Course Overview
To demonstrate how to build GUI applications using the Swing API
Prerequisites: Knowledge of programming principles and experience in procedural programming or scripting languages, such as Visual Basic, C, or JavaScript; understanding of object-oriented languages, such as C++ or C#, is an advantage.
Target Audience
Programmers with an understanding of procedural programming
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Java Programming with Java SE 6 0 Basic GUI Development in Java
Java Programming with Java SE 6 0 Java Applets
Course Overview
To demonstrate how to build applets and place them on web pages
Prerequisites: Knowledge of programming principles and experience in procedural programming or scripting languages, such as Visual Basic, C, or JavaScript; understanding of object-oriented languages, such as C++ or C#, is an advantage.
Target Audience
Programmers with an understanding of procedural programming
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Selections and Layers in Photoshop CS3
...ools, it is first necessary to understand the fundamental concepts of selecting portions of images, and isolating image components into layers. This course introduces the new Quick Selection tool and its refinement settings, and explains other selection tools including an assortment of lasso and marquee tools and the Magic Wand tool. The course also describes layers, and demonstrates how layer
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The Role of Critical Thinking in Organizations
In the organizational arena, applied critical thinking skills provide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay
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Critical Thinking Skills for Managing
...e Critical Thinking Skills for Managing course charts the concepts and skills that can transform competent leaders into discerning situation analysts, focused problem solvers, and powerful decision makers. The course offers analysis methodology that will sharpen managerial ability through all the stages of the critical thinking process; situation assessment, problem solving, and decision
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Managing the Quality of the Customer Support Service Center
...er can use them to best effect. The course introduces the concepts behind incident management, demonstrates how to deal with and close incidents correctly, and teaches how to apply Service Level Agreement terms and Quality Assurance principles. The course helps to prepare learners interested in the HDI Customer Support Specialist Certification, which is targeted at individuals wishing to
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The EXCEL Acronym Instilling Service Excellence
..., it's helpful to have an easy way to remember additional concepts that can make you a service superstar. Since the goal is customer service excellence, this course uses the word E-X-C-E-L as an acronym for five important behaviors that impact the service mindset. It might surprise you, but seeking help and knowing where to find it can improve your service abilities. That's why E, for "Enlist
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A Manager s Introduction to Business Law
...concepts of business law. It begins by exposing some prevalent legal misconceptions shared by management and establishes the true role that law plays in society and business. The relationship between business ethics and law is explained and how managers serve as vital role models for demonstrating ethical business practices. This course also presents the basis and structure of the U.S. legal
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Editing and Reviewing in Adobe Acrobat 8
Using Adobe Acrobat 8, you can perform comprehensive reviews of PDF documents. This application allows you to review and add your comments to a document using a wide variety of commenting and markup features, including notes, stamps, and text insertion tools. This course highlights the main concepts of participating in a review using Adobe Acrobat 8.
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Principles of Marketing - Fundamentals of Marketing
Principles of Marketing: Fundamentals of Marketing offers the student an overview of the information required to identify key marketing terms, language, and concepts. The program details the elements of the marketing mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process.
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Building XML Web Services in Microsoft NET
To introduce the concepts of XML Web Services, publishing, and accessing web services
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Setting up a Site and Adding Content in Dreamweaver CS3
Adobe Dreamweaver CS3 is a web site development authoring and editing tool, suitable for personal and enterprise development environments. This course explores the concepts of creating a new site in Dreamweaver CS3, including configuring site properties and application preferences, adding content, and manipulating text. A look at the major interface elements of Dreamweaver CS3, and how to
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Windows 2000 - Security Solutions
To provide the information and skills necessary to design secure Windows 2000 networks, and to introduce the major security concepts, threats, risks, and the principal security features of Windows 2000
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Testing and Instrumenting Web Applications in C
To introduce the concepts of software testing and debugging and to describe how to instrument an application for tracing and debugging in .NET
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Estimating Activity Costs
Most project managers are familiar with the sinking feeling that occurs when project costs exceed expectations. Project cost management is concerned with estimating and controlling the cost resources used to complete different project activities. This course will highlight the importance of project cost management to project performance. It will cover the project inputs, tools and techniques, and
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Elements of Project Human Resource Management
When project managers set their sights on delivering creative project solutions on time and within budget, they must select and manage a team of experienced and competent professionals who can meet the challenge. This requires that project managers understand the Project Human Resource Management processes of planning, selecting, developing, and managing a project team. Such an understanding
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Implementing Project Human Resource Management
Most project managers have experienced the synergy of a well-functioning project team. When such a team exists, a project seems to run itself. A few of the secrets to a project's success include building a project team through obtaining the necessary human resources, developing team competencies, and monitoring performance to boost project performance. Project Human Resource Management is
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Initiating a Project and Preparing the Project Plan
Project integration management is concerned with ensuring the proper coordination of project processes so project objectives are achieved. Successful project managers use project integration management to integrate project processes, maximize performance, and meet project goals throughout the life cycle of a project. This course will highlight the importance of project integration management to
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Project Integration Executing and Completing a Project
Project managers regularly face tough decisions about where to concentrate project resources when met with competing priorities and demands. Project integration management helps with these decisions by ensuring the proper coordination of project processes during project plan development and execution. Successful project managers use project integration management throughout the project life cycle
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An Introduction to Project Management
...sive elaboration. They'll identify key project management concepts and terms, be introduced to the PMBOK?? Knowledge Areas, and be given information about the variables that can influence project outcomes. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations.
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Project Life Cycles and Stakeholders
...fluence it.In this course, learners will be introduced to concepts and information about project lifecycles. They'll have the opportunity to define project phases and recognize the differences between project and product life cycles. Additionally, learners will begin to identify, and factor in, how project stakeholders can affect projects. Whether learners are experienced or first-time project
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Introduction to Project Process Groups and Initiating a Project
...itiating--to discover how a project is started.All of the concepts and information presented in this course reflect the PMBOK?? Guide - Third Edition. By completing this course, learners will gain valuable and cutting-edge information about the field of project management. This course will assist in preparing the learner for the PMBOK?? certification exam.This course is aligned with "A Guide to
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Planning for Quality
...s and real-life scenarios, the learner will explore these concepts and gain a better understanding of the inputs, tools and techniques, and outputs of the Project Quality Management processes. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the Project Management Institute (PMI??), Inc., 2004. Copyright and all
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Planning Project Scope
...s and real-life scenarios, the learner will explore these concepts and gain a better understanding of the inputs to, the tools and techniques for, and the outputs of the project scope management processes that deal with creating a Project Scope Management Plan and developing a Project Scope Statement. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK??
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Controlling Project Scope
...s and real-life scenarios, the learner will explore these concepts and gain a better understanding of the project management processes of the Scope Management knowledge area. This course will cover the project inputs, tools and techniques, and outputs of the scope management processes that deal with creating work breakdown structures, accepting the completed project scope, and controlling
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Elements of Project Time Management
Project Time Management is a critical aspect of any project; if project success is to be achieved, a time management system must be used. This course will cover the inputs, tools and techniques, and outputs of the Project Time Management processes that deal with defining project activities, sequencing project activities using the Precedence Diagramming Method, and estimating the resources needed
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Project Scheduling
Typically, when people hear the words "project management," they think of schedules. Even though project management is much more than just scheduling, one aspect of it--project time management--is about planning when project activities will occur. This course introduces the basic principles of creating and maintaining a project schedule. It will cover the project inputs, tools and techniques, and
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Windows 2000 Core Technologies - Network Fundamentals
To provide an overview of networking concepts and how they apply to Windows 2000
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Windows 2000 Core Technologies - TCP IP
To provide an overview of TCP/IP concepts and how they apply to Windows 2000
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Oracle Database 11g Using SQL to Query Your Database
To identify the concepts and components of an Oracle Database 11g database, recognize how to retrieve information from it using SQL, and identify the steps for sorting, limiting, modifying, and formatting this information.
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Oracle 11i Concurrent Elements
To submit and manage requests, create request groups and request sets, and identify the concepts and tools associated with concurrency and concurrency administration
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Introduction to Portfolio Management
Portfolio managers have a great deal of responsibility within an organization; not only do they have to be mindful of individuals responsible for managing portfolio components, but they also have to be mindful of executive management, which sets the strategy. All the project managers within the portfolio might think that their projects are the most important. But it's the portfolio manager who
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Oracle Database 10g Installing Oracle Database 10g Release 2
To introduce the concepts of RDBMS and Oracle database administration, and explain how to install Oracle Database 10g software
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Oracle Database 11g Performance Monitoring Recovery Concepts and Backup
identify the steps for ensuring an Oracle Database 11g database is available to users when needed, by monitoring its performance, anticipating and avoiding database failure, setting up instance recovery options, and creating backups.
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Controlling the Oracle Listener and Enabling Distributed Transactions in Oracle
To outline the concepts and processes to secure the Oracle listener and to work with remote and distributed transactions
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Site Maintenance and Advanced Concepts in Dreamweaver 8
To use advanced options and site maintenance tools
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Web Services and Service-oriented Architecture
To understand the concepts underpinning web services
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Using UDDI
To understand the concepts behind and the implementation of the UDDI 2.0 and 3.0 specifications
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Microsoft Office 2000 - Beginning FrontPage
To provide an introduction to the core concepts of Microsoft FrontPage 2000
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Introducing Microsoft NET
To introduce the concepts, environment, technology, and tools for Microsoft .NET
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XML Web Services and Microsoft NET
To introduce the concepts of XML web services, publishing, and accessing
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Testing and Instrumenting VB NET Applications
To introduce the concepts of software testing and debugging and to describe the use of the Debug and Trace programmatic classes in the .NET Framework class library and the Visual Studio .NET and SDK interactive debuggers
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Testing and Instrumenting C Applications
To introduce the concepts of software testing and debugging and to describe the use of the Debug and Trace programmatic classes in the .NET Framework class library and the Visual Studio .NET and SDK interactive debuggers
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Testing and Instrumenting Web Applications in VB NET
To introduce the concepts of software testing and debugging and to describe how to instrument an application for tracing and debugging in .NET
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An Overview of Database Design
To describe the process of relational database design to model real-world concepts
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Core Concepts in Business Analysis
Business analysis is a set of knowledge, tasks, and techniques used to identify business needs and determine solutions to business problems. These solutions can be the specific development of a new system component or, more significantly, the redesign of a process or organizational structure. Those who practice business analysis are typically known as business analysts. In this course, learners
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C Programming Structured Programming
To provide the student with structured programming concepts used in C
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C Programming Programming Techniques
To give the student an appreciation of advanced concepts in C programming
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Design Concepts for Web Sites
To describe, explain, and equip students to use the basic techniques of web site design and development
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Advanced Technology Concepts for Web Designers
To introduce users to the incorporation of JavaScript and other technologies such as DHTML, cookies and plug-ins in web sites, and to web site publishing, web site maintenance, and database integration
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Getting Started with Programming
To introduce structured programming concepts, coding design, and style
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Basic Concepts of Exchange 2000 Server
To introduce the capabilities and structure of Exchange 2000 Server
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Statistics and Probability in Six Sigma
...ix Sigma projects. This course explores basic statistical concepts that apply to Six Sigma. It distinguishes between enumerative and analytical statistics and population and sample characteristics, and describes the Central Limit Theorem. It also examines basic probability concepts and looks at dependent, independent, and mutually exclusive events, and multiplication and addition rules. This
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Summarizing and Presenting Data in Six Sigma
...dentify possible trends. This course deals with the basic concepts of descriptive statistics, such as measures of central tendency and dispersion, and their significance in Six Sigma data analysis. The course also shows how to apply graphical methods, such as stem-and-leaf plots, box-and-whisker plots, run charts, and scatter diagrams, for illustrating relationships among various components of
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Measuring Process Capability and Performance in Six Sigma
...ss and its sigma levels. This course will examine the key concepts of process capability and performance, and the methods of measuring and interpreting them in a process capability study. It covers the calculation and interpretation of process capability and performance measurements. It also identifies key considerations for measuring process capability, such as short-term and long-term
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Six Sigma and Lean in the Organization
Six Sigma is a highly disciplined, data-driven improvement program that helps companies focus on eliminating defects in any process and delivering near-perfect products and services. Six Sigma has been globally accepted as a profitable and winning business strategy. More and more companies are embracing Six Sigma in a time when competition and sluggish markets have left operational efficiency and
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Introduction to Six Sigma
...he course traces Six Sigma's roots in traditional quality concepts, but also shows that it is not just about quality; it is also a metric, a philosophy, a balanced scorecard, and a quality management system. This course demonstrates how to estimate Sigma level and how Six Sigma methodologies are strategically applied to a broad array of manufacturing and service organizations. The course also
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Six Sigma--Statistical Process Control
If you were an engineer charged with the health of a dam, would you fix a leak by pressing a cork into the crack? Would you consider such a solution permanent? When a Six Sigma?? team imposes control measures on a process it has improved, it does so with the idea of making its improvements long-lasting. The Control phase of the DMAIC model (Define, Measure, Analyze, Inform, Control) doesn't rely
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Lean Concepts
Most business processes are 90 waste and 10 value-added work. The challenge for businesses today is to find new ways to dramatically reduce costs and improve investment returns while better serving their customers. To meet these challenges, organizations have turned to Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business
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Processes and Customer Analysis in Six Sigma Projects
...akeholders in an organization. They will also learn about concepts and tools for collecting and analyzing customer information and feedback. The course also explains how customer requirements are translated into goals and deliverables using such tools as Kano analysis, CTQ analysis, and the House of Quality matrix. The course is aligned to the ASQ Certified Six Sigma Green Belt certification
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Human Resources Fundamentals HRCI PHR
...nning and employment issues, including core knowledge and concepts fundamental to the field of human resources. The HRCI certification examinations are widely recognized as the industry standard for evaluating human resource professionals' competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides testing and certification services. As a human resources
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Cost Accounting Decisions
Cost accounting is an activity that provides financial and nonfinancial information to business managers and other internal decision makers of an organization. This course examines how cost accounting information is gathered, and how it is used by business professionals to make effective decisions. Topics such as Cost-volume-profit (CVP) Analysis, Standard Costing and Variance Analysis, and
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Principles of Financial Statements
This course presents an overview of the principles of financial statements, introducing the learner to critical concepts and terminology necessary for understanding the rules impacting the presentation of numbers on financial statements, and the cash cycle of financial management.
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Components of Financial Statements
This course presents an overview of the relationship between business management decisions and financial statements, introducing the learner to critical concepts and terminology that are necessary for conducting an applied interpretation of financial statements.
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Overview of Managerial Accounting
Managerial accounting is an activity that provides financial and nonfinancial information to business managers and other internal decision makers of an organization. This course examines how managerial accounting information is gathered, and how it is used by business professionals to make effective decisions. Lessons such as fundamentals of managerial accounting, cost accounting concept, and
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Managerial Decisions and Capital Budgeting
Business decisions involve choosing between alternative courses of action and developing formal plans for future action. This course explains several methods of analysis that can help business managers to choose alternatives that offer the highest rate of return on investment or the greatest reduction in costs. In this course, topics such as capital budgeting and managerial decisions provide you
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Succession Planning Overview
Do you have people in your organization that are indispensable for its success? Would losing them create a hole that would be hard to fill? Have you planned to fill these vacancies? This course introduces you to succession planning--the planning process of identifying, assessing, and developing leadership and talent for future vacancies. This course will familiarize you with the key concepts that
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Accounting Fundamentals
... requires a prerequisite knowledge of certain principles, concepts, terms, and common accounting records. This practical course gives you the why's and how's to accurately conduct accounting activities. "Accounting Fundamentals" examines the theories of accounting, how to maintain accounting records, and how to generate financial statements. A business deals with many transactions in a single
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Introduction to Advanced Finance
Don't be intimidated by corporate finance and choosing appropriate investment projects. If you are a corporate manager faced with choosing between different investment projects, this course will be helpful. You will review Time Value of Money concepts, and learn how to choose corporate projects using accounting models and cash flow models.
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Introduction to Auditing
Have you noticed that auditing is becoming an increasingly important business function? First and foremost, auditing is a way in which clients and businesses in a global marketplace are able to ensure quality, consistency, efficiency and reliable financial reports. This course will familiarize you with the basic terminologies, concepts, and approaches to performing a quality audit. You will
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Introduction to External Auditing
Do you know what external auditing is and why it's important? Do you know that external auditors are subject to some of the most stringent legal responsibilities of any profession? This course will introduce you to the terminology, concepts, strategies, and techniques to promote effective and efficient auditing practices. You will also learn some of the major legal responsibilities that external
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Principles of External Auditing
The thought of an external auditor coming to your company may make you feel uneasy. This course will help you understand how external auditors and companies work together to ensure an accurate audit report. This course will familiarize you with terminology, concepts, strategies, and techniques that are specific to external auditing and its practice. You can expect to develop a solid understanding
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Organizational Culture and Leadership
What is organizational culture? How would you describe your company's culture? How is leadership related to culture? In this course, you'll explore the concepts related to organizational culture, and learn how the different cultures relate to leadership. You'll learn about the dynamics of cultural change and how you, as a leader, can influence the direction of your organization's culture. The
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Cross-generational Workers in the 21st Century
... to the workplace today. Contributions will center on the concepts of outlook, work ethic, and preferred leadership style. The second lesson in the course focuses on the training needs of the generational groups that will foster their success in the workplace of the new century. The generational groups' learning styles will be tied into the training needs. The third and final lesson focuses
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Operations Management - Fundamentals of Operations Management
Operations Management: Fundamentals of Operations Management offers the student an overview of the components of operations management. The program defines each of the components and introduces the student to the concepts of quality and project management. In addition, the program offers examples of how changing operations affects a company's operation processes.
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Total Quality Management - Essentials of TQM
In Total Quality Management Fundamentals you will learn concepts and the history of Total Quality Management. Beginning with the benefits of a total quality solution, the course then explores the origins of total quality, comparing it with traditional management practices. It then goes on to teach the learner about the cost of quality, building a quality framework, managing organizational change
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Design of Experiments and Validation of Solutions in Six Sigma
...his course explains the basic design of experiments (DOE) concepts and outlines how to select, test, and validate improvement solutions in the final stages of a Six Sigma project. During the course, basic DOE concepts such as factors, levels, interactions, and main effects are introduced. The course also explores the full and fractional factorial designs and the DOE process. In addition, it
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Statistical Process Control and Control Plans in Six Sigma
...This course aims to introduce basic SPC and control chart concepts and how to develop a control plan to hold the gains prior to the closure of a Six Sigma project. The course identifies the key objectives and benefits of SPC and explains the concept of rational subgrouping. It also introduces the different types and the key elements of control charts, and identifies control chart patterns that
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The Principles of Financial Management
Financial management is a key tool in controlling and directing the resources of any business organization. Managers--not only financial professionals but also managers whose responsibilities are largely non-financial--can use this tool to generate and analyze the financial information that is essential to decision making in business. Understanding the principles of financial management helps all
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The Basics of Budgeting
Running a department without understanding the budget process is like driving a car without knowing how to steer. Every manager needs a basic understanding of how to plan, use, and monitor adherence to a budget. Addressing the needs of your own budget process will help you support the financial processes and goals of your organization as a whole. In this course, non-financial managers will learn
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Introduction to Hypothesis Testing and Testing for Means in Six Sigma
...of failure. This course covers the key hypothesis testing concepts and the tests used in Six Sigma. The course will explore the steps for testing hypotheses for one-sample t-tests and two-sample t-tests with the help of real-life examples and case studies. The key terms and the common procedures used to test hypotheses are also introduced. This course is aligned with the ASQ Certified Six Sigma
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Supply Chain Management Using Models

This course provides the learner with an understanding of efficiency and cost savings strategies, utilizing collaboration and technology to maximize the effect of supply chain processing, and product design and product life cycle management as elements of the improvement effort. In addition to, performance measures and metrics, and models for improving all major processes within a supply chain.
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Oracle SQL PL SQL Using Procedure Builder Curriculum

...concepts of relational databases and the SQL and PL/SQL programming languages. Students learn how to create and maintain database objects and to store, retrieve, and manipulate data. In addition, students learn to create PL/SQL blocks of application code that can be shared by multiple forms, reports, and data management applications. This curriculum consists of four Skill Builder courses:
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HTML 4 Part 2 Advanced Topics

...ed to have an understanding of basic Internet and Website concepts. In addition, students should have taken the first part of this series (86041). Content Emphasis Skills-Based Deployment Options Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 7 hours 86042 Objectives Unit 1: Web Page Enhancement 3 hours
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HTML 4 Part 2 Advanced Topics

...ed to have an understanding of basic Internet and Website concepts. In addition, students should have taken the first part of this series (86041). Content Emphasis Skills-Based Deployment Options Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 7 hours 86042 Objectives Unit 1: Web Page Enhancement 3 hours
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HTML 4 Part 1 HTML Fundamentals

...n a two part series that presents learners with the basic concepts and skills in HTML 4.01. The course covers World Wide Web basics, formatting web pages and creating links, images and multimedia, tables and frames, and placing information online. Learn To Identify the concepts of HTML. Create different types of lists. Describe the creation of links to HTML
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HTML 4 Part 1 HTML Fundamentals

...n a two part series that presents learners with the basic concepts and skills in HTML 4.01. The course covers World Wide Web basics, formatting web pages and creating links, images and multimedia, tables and frames, and placing information online. Learn To Identify the concepts of HTML. Create different types of lists. Describe the creation of links to HTML
more...
CIW Security Professional Network Security Firewalls

The CIW Security Professional series focuses on the management and deployment of e-business transaction and security solutions. These courses teach learners to implement e-business security policies by identifying security threats, developing counter measures using firewall systems, and attack-recognition technologies.
Learn To:
Identify the layers of the TCP/IP protocol stack and trace
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Directory Technologies Part 1 Directory Server Model

...rver Technology. Learn To: o Identify the fundamental concepts of Directory services, which include the X.500 Directory standard and the FSD model. o Understand the LDAP fundamentals. o Understand the configuration of LDAP. o Understand Netscape Directory Server. o Identify how to deploy Netscape Directory Server on a network by setting up and configuring it. o Identify the
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NDS 8 0 Advanced Tools Diagnostics Part 2

...as. Learn To Cover NDS design guidelines, the concepts of a replica, and NDS operations. Cover the background processes and the steps for checking the completion of an operation. Audience The intended audience for this course includes End Users, Technical Managers, System Administrators, Software Engineers, Network Administrators, and Help Desk/Support. This course
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Oracle9i Database Admin Recover Databases

... course introduces students to Oracle9i database recovery concepts. The recovery concepts course includes recovery with and without archiving, recovery of offline and online databases, recovery with missing data files, and incomplete recovery with and without archiving. Additional concepts covered by this course include time-based recovery, cancel-based recovery, recovery manager components,
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Oracle9i Database Admin Perform Database Backups

... methods for Oracle9i database administration. The backup concepts covered by this course include backup strategies and requirements, Oracle Architecture, archiving data, backup methods, and working with a standby database. Students perform backup procedures using operating system utilities, Oracle9i utilities such as RMAN, standard SQL*Plus commands, and the Oracle Enterprise Manager Console.
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Oracle9i Database Admin Manage Security

...s provided in Oracle9i. In this course you will learn the concepts and methods associated with implementing security and resource consumption in an Oracle9i database. Learn To Define and maintain the five components of the security domain of a user in a given environment. Define and maintain a named set of resource and password limits. Demonstrate the use of
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Oracle9i Database Admin Manage Data Storage

...nd procedures provided in Oracle9. This course covers the concepts associated with tables, maintaining data integrity, clusters and index-organized tables, and methods for loading and reorganizing data. Learn To Identify the row storage method used by the various tables and the components of the row structure in an Oracle database. Identify the features of the Oracle
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Oracle9i Database Admin Manage Storage Structures

...vided in Oracle9i. In this course, participants learn the concepts associated with storage structure components. In addition, this course teaches users the procedures for managing segment free space, undo space, temporary segments, and indexes. Learn To Identify the types of segments in the storage hierarchy. Identify the benefits, working, and packages of automatic
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Oracle9i Database Admin Create a Database

...edures provided in Oracle9i. Participants learn about the concepts associated with storage structure components, management of rollback segments, temporary segments, and indexes. In addition, this course discusses how to create and maintain databases. The course also covers the new features of Oracle9i, such as Oracle Managed Files and Undo tablespaces, and the new features of the LogMiner
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Oracle9i Database Admin Manage an Instance

... Oracle9i. This course introduces the participants to the concepts and procedures associated with Oracle architectural components. The participants learn the various tasks of a database administrator that are performed by using OEM and the steps to start and shut down an instance. This course also explains the various dynamic performance views and initialization parameters and the globalization
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Oracle9i SQL Basic SELECT Statements

...s course covers relational database principles and Oracle concepts; writing basic SQL statements; restricting and sorting data; and using single-row functions. Additionally, this course provides an introduction to relational database concepts and the use of SQL for storing, retrieving, and manipulating data in a relational database. Learn To: o Identify the components of the relational
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C Programming for the Microsoft NET Platform Part 3

...-oriented programming. You will learn the terminology and concepts required to create and use classes in C#. The course also teaches how to use reference-type variables and how to create and destroy objects in C#. Learn To Identify characteristics of a class. Identify characteristics of an object. Identify differences between structs and classes. Identify
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C Programming for the Microsoft NET Platform Part 3

...-oriented programming. You will learn the terminology and concepts required to create and use classes in C#. The course also teaches how to use reference-type variables and how to create and destroy objects in C#. Learn To Identify characteristics of a class. Identify characteristics of an object. Identify differences between structs and classes. Identify
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C Programming for the Microsoft NET Platform Part 3

...-oriented programming. You will learn the terminology and concepts required to create and use classes in C#. The course also teaches how to use reference-type variables and how to create and destroy objects in C#. Learn To Identify characteristics of a class. Identify characteristics of an object. Identify differences between structs and classes. Identify
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SQL Server 2000 Querying with Transact SQL Part 2 Working with Queries

Course Overview This course will teach students how to work with queries. The course will also introduce views, stored procedures, triggers, and user-defined functions. Learn To Identify advantages of using aliases for table names. Identify the guidelines for using joins. Identify the considerations for using inner joins. Identify considerations for using subqueries. Create a derived
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SQL Server 2000 Querying with Transact SQL Part 1 Manipulating Data

Course Overview This course presents students with both theoretical and practical instruction in the subject of manipulating data with Transact-SQL. Learn To Identify the basic types of statements used in Transact-Structured Query Language (SQL). Identify the functions of Data Definition Language (DDL) statements. Identify the functions of Data Control Language (DCL) statements.
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SQL Server 2000 Design Implement Databases Part 5 Dist Data Locks

...ted to have an understanding of basic relational database concepts and have knowledge of basic Transact-SQL syntax. In addition, learners should have taken the first four parts of this series (73480-73483). Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options American English Total
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SQL Server 2000 Design Implement Databases Part 4 Managing Indexes

Course Overview This is the fourth course in a five part series that will teach students how to work with SQL Server indexes. Students will learn how to plan for index creation, how to create and manage indexes, as well as learn how to optimize query performance and how to analyze queries. Learn To Identify the features of clustered indexes. Identify the features of nonclustered
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SQL Server 2000 Design Implement Databases Part 3 Managing Objects

Course Overview This is the third course in a five part series that will teach students how to work with SQL Server data objects. Students will learn how to create and manage view, stored procedures, user-defined functions, and triggers. Learn To Identify the features of views. Identify the considerations for creating views. Create a view by using Transact-SQL. Match the different
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SQL Server 2000 Design Implement Databases Part 2 Managing Data

Course Overview This is the second course in a five part series that will teach students how to work with SQL Server data. Learn To Identify the SQL Server 2000 system-supplied data types. Add a user defined data type. Match the parts of a data row with their features. Identify characteristics of entity modeling. Identify features of attributes. Identify requirements for logical
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SQL Server 2000 Design Implement Databases Part 1 Intro to SQL Server

Course Overview This is the first course in a five part series that presents students with both theoretical and practical instruction in the areas of an overview to SQL Server, the Transact-SQL language, and SQL Server Databases. Learn To Identify the features and functions of SQL Server 2000. Match the components of the client-server communication process with their features. Identify
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SQL Server 2000 Database Admin Part 5 Maint SQL Server 2000

Course Overview This is the last course in a five part series that deals with managing, monitoring, and troubleshooting SQL Server 2000. Learn To Identify guidelines for configuring SQL Server Agent. Identify guidelines for using SQLAgentMail and SQL Mail. Configure a Microsoft Outlook Exchange profile for your administrative account. Identify the goals of SQL Server 2000 monitoring.
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SQL Server 2000 Database Admin Part 4 Managing Data

Course Overview This course deals with transferring data, managing replication services, and maintaining high availability. Learn To Identify guidelines for importing and exporting data. Match SQL Server 2000 tools used to import and export data with their functions. Identify the features and functions of the Data Transformation Services (DTS) process. Identify the features of
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SQL Server 2000 Database Admin Part 3 Security Data Recovery

Course Overview This is the third course in a five part series that deals with the backup and restore strategies for SQL Server 2000 and with managing security and permissions with SQL Server 2000. Learn To Identify how login accounts are processed. Identify the characteristics of the two authentication modes. Sequence the steps to implement an authentication mode. Identify the
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SQL Server 2000 Database Admin Part 2 Manag Databases

Course Overview This is the second course in a five part series that will teach students how to plan for managing databases with SQL Server 2000. This course also includes both theoretical and practical instruction in the creation and management of objects. Learn To Identify the database option categories. Identify features of the tools used to view database properties. View database
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SQL Server 2000 Database Admin Part 1 Install SQL Server 2000

This is the first course in a five part series that presents the students with both theoretical and practical instruction in the subject of installing SQL Server 2000. Learn To Identify the features and functions of SQL Server. Identify the components involved in the client-server communication process. Identify the steps in the client-server communication process. Identify the minimum
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Java Exceptions Assertations

...concepts related to exceptions and assertions. Under exceptions, the course covers what are exceptions and why they arise. The course also covers types of exceptions, exception handling, and the ways to declare and throw exceptions. Under assertions, the course focuses on assert statements, compilation of classes that use assertions, enabling and disabling assertions at run time, and uses of
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Java Exceptions Assertations

...concepts related to exceptions and assertions. Under exceptions, the course covers what are exceptions and why they arise. The course also covers types of exceptions, exception handling, and the ways to declare and throw exceptions. Under assertions, the course focuses on assert statements, compilation of classes that use assertions, enabling and disabling assertions at run time, and uses of
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Advanced OOP Java Concepts

...overs advanced Object-Oriented Programming (OOP) and Java concepts. It explains the concepts and use of abstract classes, interfaces, and nested classes. The course also covers creation, initialization, garbage collection, and finalization of objects in Java.
Learn To:
Identify key concepts related to class initialization.
Identify key concepts related to constructors.
Identify
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Advanced OOP Java Concepts

...overs advanced Object-Oriented Programming (OOP) and Java concepts. It explains the concepts and use of abstract classes, interfaces, and nested classes. The course also covers creation, initialization, garbage collection, and finalization of objects in Java.
Learn To:
Identify key concepts related to class initialization.
Identify key concepts related to constructors.
Identify
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Intro to Object-Oriented Programming with Java

...voke methods. In addition, the course covers advanced OOP concepts like encapsulation, inheritance, polymorphism, and method overloading, overriding, and hiding.
Learn To:
Identify advantages of using Object-Oriented Programming (OOP).
Identify features of a class declaration.
Identify key concepts related to objects.
Identify key features of encapsulation.
Differentiate
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Intro to Object-Oriented Programming with Java

...voke methods. In addition, the course covers advanced OOP concepts like encapsulation, inheritance, polymorphism, and method overloading, overriding, and hiding.
Learn To:
Identify advantages of using Object-Oriented Programming (OOP).
Identify features of a class declaration.
Identify key concepts related to objects.
Identify key features of encapsulation.
Differentiate
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Java Operations Flow Control

...concepts related to Java operations and flow control. It covers data type conversion and data type casting for primitive data types. Further, it covers associativity and precedence rules for operators. In addition, it covers various operators that include arithmetic operators, assignment operators, unary operators, relational operators, logical operators, bitwise operators, short-circuit
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Java Operations Flow Control

...concepts related to Java operations and flow control. It covers data type conversion and data type casting for primitive data types. Further, it covers associativity and precedence rules for operators. In addition, it covers various operators that include arithmetic operators, assignment operators, unary operators, relational operators, logical operators, bitwise operators, short-circuit
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Java Concepts

...concepts, the Java Virtual Machine (JVM), Java 2 Software Development Kit (J2SDK), and Java programs. It also covers the Java language elements, such as identifiers and keywords, used to create various constructs. In addition, the course covers the data types, variables, and constants used in Java.
Learn To:
Identify key features of the Java language.
Identify key concepts related
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Java Concepts

...concepts, the Java Virtual Machine (JVM), Java 2 Software Development Kit (J2SDK), and Java programs. It also covers the Java language elements, such as identifiers and keywords, used to create various constructs. In addition, the course covers the data types, variables, and constants used in Java.
Learn To:
Identify key features of the Java language.
Identify key concepts related
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IBM DB2 Universal Database V6 1--App Development

...nderstanding of relational database technology, including concepts of databases, tables, rows/columns, data types, etc., prior to taking this course. Limited exposure to SQL is also assumed. Application Development students must also have solid programming skills using C, C++, Java, or equivalent programming language. In addition, participants should have taken the first part in this series,
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IBM DB2 Universal Database V6 1--App Development

...nderstanding of relational database technology, including concepts of databases, tables, rows/columns, data types, etc., prior to taking this course. Limited exposure to SQL is also assumed. Application Development students must also have solid programming skills using C, C++, Java, or equivalent programming language. In addition, participants should have taken the first part in this series,
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IBM DB2 Universal Database V6 1 App Devel Curriculum

...nderstanding of relational database technology, including concepts of databases, tables, rows/columns, data types, etc., prior to taking this course. Limited exposure to SQL is also assumed. Application Development students must also have solid programming skills using C, C++, Java, or equivalent programming language. When coupled with appropriate on-the-job experience, these courses will help
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IBM DB2 Universal Database V6 1 App Devel Curriculum

...nderstanding of relational database technology, including concepts of databases, tables, rows/columns, data types, etc., prior to taking this course. Limited exposure to SQL is also assumed. Application Development students must also have solid programming skills using C, C++, Java, or equivalent programming language. When coupled with appropriate on-the-job experience, these courses will help
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IBM DB2 Universal Database V6 1--Administration

...nderstanding of relational database technology, including concepts of databases, tables, rows/columns, data types, etc., prior to taking this course. Limited exposure to SQL is also assumed. Learners must have an understanding of the general database administrator role and function. In addition, participants should have taken the first part of this series, IBM DB2 UDB V6.1 Fundamentals (course
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IBM DB2 Universal Database V6 1--Administration

...nderstanding of relational database technology, including concepts of databases, tables, rows/columns, data types, etc., prior to taking this course. Limited exposure to SQL is also assumed. Learners must have an understanding of the general database administrator role and function. In addition, participants should have taken the first part of this series, IBM DB2 UDB V6.1 Fundamentals (course
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IBM DB2 Universal Database V6 1--Fundamentals

.../2 environment. This course will teach students the basic concepts of DB2 UDB V6.1, creating and accessing database objects, basic Structured Query Language (SQL), and managing databases. L earn To: Identify DB2 UDB product editions, their installation and verification, user interfaces, and security features. Create and access DB2 database objects, ensure data validation and
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IBM DB2 Universal Database V6 1--Fundamentals

.../2 environment. This course will teach students the basic concepts of DB2 UDB V6.1, creating and accessing database objects, basic Structured Query Language (SQL), and managing databases. L earn To: Identify DB2 UDB product editions, their installation and verification, user interfaces, and security features. Create and access DB2 database objects, ensure data validation and
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IBM DB2 Universal Database V6 1 Admin Curriculum

...nderstanding of relational database technology, including concepts of databases, tables, rows/columns, data types, etc., prior to taking this course. Limited exposure to SQL is also assumed. Learners must have an understanding of the general database administrator role and function. When coupled with appropriate on-the-job experience, these courses will help prepare students for the IBM
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IBM DB2 Universal Database V6 1 Admin Curriculum

...nderstanding of relational database technology, including concepts of databases, tables, rows/columns, data types, etc., prior to taking this course. Limited exposure to SQL is also assumed. Learners must have an understanding of the general database administrator role and function. When coupled with appropriate on-the-job experience, these courses will help prepare students for the IBM
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UNIX--Part 2 Advanced Topics for Users

... and symbolic links between files. Unit 3: Networking Concepts and Commands Duration: 2 Hour(s) Identify the benefits of networking. Identify the features of local area networks (LANs). Identify the features of wide area networks (WANs). Identify the features of Transmission Control Protocol/Internet Protocol (TCP/IP). Identify the features of network file systems. Identify the
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Designing Cisco Network Service Architectures Part 1

...les and the learner has the opportunity to apply acquired concepts in case studies.
Learn To:
Identify features of the Cisco Architecture for Voice, Video and Integrated Data (AVVID) framework.
Identify concerns associated with optimal network deployment.
Identify features of Cisco Architecture for Voice, Video and Integrated Data (AVVID) network solutions.
Identify features of
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ZENworks 2 0 Desktop Mgmt Part 2

...concepts and skills to establish ZENworks 2.0 on a NetWare 5 network and use the ZENworks components (i.e., Application Launcher, Remote Management and Workstation Manager) to manage Windows workstations through NDS. L earn To: Identify how to establish the desktop environment using ZENworks 2.0. Identify how to manage remote workstations using ZENworks 2.0. Identify how to
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ZENworks for Desktops 2 0 Part 1--Application Mgmt

...concepts and skills to establish ZENworks 2.0 on a NetWare 5 network and use the ZENworks components (i.e., Application Launcher, Remote Management and Workstation Manager) to manage Windows workstations through NDS. L earn To: Identify ZENworks Design guidelines and installation processes. Identify the Novell Client upgrade processes, register and import workstations, and configure
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Windows 2000 Network Infrastructure Admin --Part 1 DHCP DNS WINS

...tion of this course, students will learn to identify DHCP concepts; identify procedures to configure, manage, and monitor DHCP servers; troubleshoot DHCP servers and clients; and configure and manage WINS servers and clients. L earn To: Identify DHCP concepts in detail. Identify procedures to configure, manage and monitor DHCP servers and clients. Troubleshoot DHCP servers and
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Windows 2000 Network Infrastructure Admin --Part 1 DHCP DNS WINS

...tion of this course, students will learn to identify DHCP concepts; identify procedures to configure, manage, and monitor DHCP servers; troubleshoot DHCP servers and clients; and configure and manage WINS servers and clients. L earn To: Identify DHCP concepts in detail. Identify procedures to configure, manage and monitor DHCP servers and clients. Troubleshoot DHCP servers and
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Interconnecting Cisco Networking Devices Part 2

...orking Devices. The course introduces fundamental routing concepts. It describes the features, operation, and configuration of Routing Information Protocol (RIP), Interior Gateway Routing Protocol (IGRP), Enhanced Interior Gateway Routing Protocol (EIGRP), and Open Shortest Path First (OSPF) routing protocols. This course also describes the operation of different types of access lists.
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Oracle8i Network Administration Net8 Additional Config Troubleshooting

...ralized naming using the Oracle Names service. Describe concepts related to the setup of an Oracle Names server. Configure and use an Oracle Names server. Identify the concepts related to the multithreaded server (MTS), a configuration option of Net8. Examine the working of Connection Manager. Identify the checks and configurations that can be performed for troubleshooting network
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