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From Learn Skills
Leadership and Motivation



To compete in today's business environment, it is vital that all employees are working to their potential. Motivating an employee is a complex process. It requires an understanding of the needs, wants and expectations of that employee - in short, the psychological contract. This course offers a comprehensive introduction to leadership and the steps one must take to become an effective leader. In
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Leadership and Motivation
Managing Teams



An important organising structure, teams support integrated decision making and provide complex problem resolution using multi-disciplinary input. This course provides in depth training in all aspects of modern workplace teams including the key concepts underlying teams, the various roles and relationships within teams, the practical aspects of operating teams and group dynamics.
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From Serebra Learning Corporation
Getting Started w Word 2003
The Getting Started with Word 2003 WBT is the first course in the Word 2003 curriculum. This course introduces the features and functionality of Word 2003. It acquaints users with the Word 2003 interface and introduces simple concepts, such as creating, editing, and saving a file. Additionally, this course enables a user to navigate Word documents, use different views, customize the display, and
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System Analysis and Design
The System Analysis and Design WBT provides an overview of various systems concepts, such as characteristics and elements, in an organization. It also describes the various phases involved in developing a new system and the role of the system analyst. Its discusses various steps and tools used for gathering information that will be required for preliminary investigation. The course identifies the
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Software Engineering Concepts
...Concepts WBT provides an introduction to the basic concepts of software engineering. It examines the software development process, and the relative strengths and weaknesses of various software process models. It also describes various approaches to requirement gathering and problem analysis. The students will also learn to specify and validate requirements. Managers, developers, engineers,
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GUI Programming with Swing
The GUI Programming with Swing WBT is meant for Java and AWT application developers who want to create sophisticated user interfaces using Swing. The course will enable students to acquire an understanding of the Swing container, action, and event classes. The course also describes basic Swing concepts and features in addition to its packages and class hierarchy. It provides sample programs and
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Software Project Management
The Software Project Management WBT is the final course in the Software Engineering curriculum. This course is meant for professionals whose responsibilities include design, development, or management of software systems and who want to understand the basics of software project management. The course provides an introduction to the basic concepts of software project management. It examines the
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Configuring Communication Services - Linux
The Configuring Communication Services WBT describes the concepts of configuring the Linux network and communication services. It provides an overview of the TCP/IP network that forms the basic platform for Linux networking, and discusses network programming in terms of building a connection to the Linux server and configuring and troubleshooting the various network services under Linux. The
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Configuring Network Services - Linux
The Configuring Network Services WBT is an intermediate user course that describes the concepts of the network services management system supported by Linux. It provides an in depth explanation of installing, configuring, networking, and administrating various servers, which can be installed through Linux. The course covers all the important concepts of Linux network and server administration in
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Introducing TCP IP
The Introducing TCP/IP WBT is the first course in the Working with TCP/IP curriculum. This course familiarizes the audience with the fundamentals of TCP/IP, such as its various features, architecture, installation procedures, network support, and maintenance. The course also discusses installation, configuration, and maintenance of WINS server as well as the Domain Name System. Network
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Fundamentals of Data Warehousing
The Fundamentals of Data Warehousing WBT is the first course in the Data Warehousing curriculum. It provides students with an introduction to the core technologies, concepts, architecture, and various features of data warehouses and models. It also provides students with the preliminary knowledge for planning and implementing data warehouses. People who have a fairly good knowledge of the concepts
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Building a Data Warehouse
The Building a Data Warehousing WBT is the second course in the Data Warehousing curriculum. It provides students with an overview of the core technologies, concepts, architecture, and various features of data warehouses, models, and data extraction tools. People who have a fairly good knowledge of the concepts of database systems, relational database management systems, and their architecture.
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Fundamentals of Networking
The Fundamentals of Networking WBT is the first course of the Network Certification curriculum, which prepares the students for the CompTia's Network Certification exam. This course is meant for system administrators and network professionals who want to understand concepts on various networking technologies. The course describes the networking concepts, such as topologies and OSI model and
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OSI Network Layers
The OSI Network Layers WBT is the second course of the Network curriculum, which prepares students for the Comptia's Network Certification exam. This course is meant for system administrators and network professionals who want to understand the OSI layers, such as the physical, data link, network, and transport layers in detail. The course describes the problems that can occur in the physical
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TCP IP Protocol
The TCP/IP Protocol WBT is the third course of this curriculum. This curriculum prepares the students for the CompTia's Network Certification exam. The course is meant for system administrators and network professionals who want to understand and apply TCP/IP concepts, such as IP subnetting, DHCP, DNS, WINS, and host files. The course describes the main protocols that constitute the TCP/IP
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Accessing Remote Networks
The Accessing Remote Networks WBT is the fourth course of this curriculum. This curriculum prepares the students for the CompTia's Network Certification exam. The course is meant for system administrators and network professionals who want to understand and apply remote connectivity concepts, such the distinction between PPP and SLIP, the purpose and function of PPTP, and the advantages and
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Implementing Networks
The Implementing Networks WBT is the fifth course of this curriculum. This curriculum prepares the students for the CompTia's Network Certification exam. The course is meant for system administrators and network professionals who want to understand how to install, maintain, and troubleshoot networks. The course covers the planning process for a network installation, and the installation of a
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Basics of Telecommunications
The Basics of Telecommunications WBT is meant for professionals whose responsibilities include design, management, or operation of telecommunications systems and who want to understand the basics of telecommunications. The course provides an introduction to the fundamental techniques and technologies used in the emerging and expanding field of telecommunications. It explores the history and
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Getting Started with Word 2002
The Getting Started with Word 2002 WBT is the first course in the Office XP: Word 2002 curriculum. This course introduces the basic features and functionality of Word 2002 in the Office XP suite of products. It acquaints users with the interface of Word 2002 and introduces simple concepts, such as opening, creating, editing, and saving a file. It also teaches users to navigate Word documents and
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Getting Started with Access 2002
The Getting Started with Access 2002 WBT is the first course of the Office XP: Access 2002 curriculum, which familiarizes users with basic database concepts and the features of Access. This course describes the concepts and processes involved in creation and design of databases and tables in Access 2002. Additionally, this course guides users on efficiently relating, managing, and customizing
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Getting Started with Outlook 2002
The Getting Started with Outlook 2002 WBT is the first course in the Office XP: Outlook 2002 curriculum. This course introduces the Outlook 2002 environment and describes its various features. It also provides students hands on training of the concepts and processes involved in managing e-mails, contacts, and other information, using Outlook. Additionally, this course guides students to
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Advanced Features of Outlook 2002
The Using Advanced Features of Outlook 2002 WBT is the second course of the Office XP: Outlook 2002 curriculum. It provides users with an in depth knowledge of customizing the Outlook 2002 interface and its various features based on individual requirements. It also provides students hands on training about the concepts and processes involved in using MS Outlook 2002 with the Exchange server and
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Advanced Features of PowerPoint 2002
The Advanced Features of PowerPoint 2002 WBT is the second course of the Office XP: PowerPoint 2002 curriculum. It familiarizes users with the advanced features of PowerPoint that can be used to enhance their presentations. These features include inserting objects, such as charts and animations. Additionally, this course guides users to efficiently share their presentations with a workgroup and
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Basics of FrontPage 2000
The Basics of FrontPage 2000 WBT is the first course in the FrontPage 2000 curriculum. It acquaints the students with the basic concepts of Web designing, and the usage of FrontPage 2000. Users who need to plan, design and implement Web sites.
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Searching the Internet
The Searching the Internet WBT is meant for acquainting the students with the basic concepts of searching on the Internet and the proper usage of various search techniques. End-users who want to search the Internet effectively.
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Fundamentals of Photoshop 6 0


The Fundamentals of Photoshop 6.0 WBT is the first course in the Photoshop 6.0 curriculum. This course acquaints users with the features of Photoshop 6.0. Additionally, this course enables users to create and modify images using various Photoshop tools. This course is designed for users who want to learn the basic concepts of Photoshop 6.0, and use it for creating and editing images for the print
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Administering Network Services and Protocols
Administering Network Services and Protocols WBT is the third course in the Windows 2000 Professional curriculum that caters to Microsoft Certified Professional exam 70-210, Installing, Configuring, and Administering Microsoft Windows 2000 Professional. This WBT helps users understand networking concepts and relate them to the Windows 2000 Professional environment. The course familiarizes the
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Managing Resources in Windows 2000 Professional
Managing Resources in Windows 2000 Professional WBT is the fourth course in the Windows 2000 Professional curriculum that caters to the Microsoft Certified Professional exam 70-210, Installing, Configuring, and Administering Microsoft Windows 2000 Professional. The course is designed to enable Network administrators manage resources, including files, folders, printers, users, and groups. This
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Advanced Concepts of Windows 2000 Professional
Advanced Concepts of Windows 2000 Professional WBT is the fifth and the final course in the Windows 2000 Professional curriculum that caters to the Microsoft Certified Professional exam 70-210, Installing, Configuring, and Administering Microsoft Windows 2000 Professional. The course is designed to familiarize Network administrators with the advanced concepts of Windows 2000 Professional and
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Oracle SQL and PL/SQL: Basic Concepts
The Oracle SQL and PL/SQL: Basic Concepts WBT is the first course in this curriculum. This course will explain basic concepts regarding a DBMS, RDBMS, and ORDBMS and give an Oracle implementation of these. It will also provide users with the basic functionality of PL/SQL for creating, viewing, maintaining, and altering data in Oracle.
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Introduction to Operating Systems
Introduction to Operating Systems WBT is designed to acquaint users with the concepts of operating systems and the important features of some of the popularly used operating systems.
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Instructional Design Concepts
The Instructional Design Concepts WBT describes the basic principles of instructional design (ID) and writing. It describes the phases in the development of an ID project and the tasks involved in each phase.
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Basic Concepts of a PC
The Basic Concepts of a PC WBT is the first course in the A+ Certification curriculum and caters to the A+ Core Service Technician Examination. This course is meant for entry level hardware technicians who want to acquire basic knowledge of various hardware components of a PC. This course provides users with an overview of structural and functional aspects of different hardware components of a PC
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From BMC Software, Inc
BMC BladeLogic Foundation 75 Administering - Part 1 WBT
The BMC BladeLogic 7. 5: Foundation - Part 1 online course introduces students to the core components that comprise the BMC BladeLogic environment and the user interface used to provide end-user functionality. Through examples, students learn about key benefits and features of the BladeLogic 7. 5 suite. Students are also introduced to the technology and concepts that drive the BMC BladeLogic
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BMC Remedy AR System 75 Foundation - Part 1 WBT


This course provides BMC Remedy ITSM 7. 5 administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Remedy ITSM 7. 5 applications, including BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including the Release Management module), and BMC Remedy Asset Management. Using a workshop
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BMC Remedy ITSM 75 Administering - Part 1 WBT

This online course provides ITSM application administrators, developers and consultants with an introduction to ITSM 7. 5. x application administration, and introduces the architecture and common configuration elements of the BMC Remedy ITSM 7. 5. x applications. It provides BMC Remedy IT Service Management 7. 5. x administrators with the concepts and skills needed to incorporate best practices
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