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Coaching and Counseling on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...se skills are. In addition, many people may have personal concerns that hinder work performance. By learning how to effectively coach and counsel, you can help your employees ease personal burdens and train them in the skills they need to be better employees. This course identifies situations in which coaching and counseling are necessary, guides you in planning the actual coaching or more...
LBD: Understanding and Managing Behavior on-line e-learning cbt (computer based)study at homecourseware Examines why individuals behave the way they do and how behavior may be taught, changed, or modified. Historical foundations of the study of behavior and behavior managements, cultural influences, and ethical and legal concerns are also addressed. more...
From Serebra Learning Corporation
The Retail Industry Overview Version 2 on-line e-learning cbt (computer based) Retail is one of the largest industries and one of the most visible to consumers. The retail industry includes businesses such as automobile dealers, retail gas stations, and department stores. Over the years, it has gone through various sales-channel shifts, from catalog sales to online selling. Yet, throughout these changes, the brick-and-mortar stores have remained strong. In today's retail more...
Call Center Operations Performance Measurement on-line e-learning cbt (computer based) This course describes how the manager must balance the sometimes conflicting interests of the center s stakeholders. It also demonstrates how KPIs (Key Performance Indicators) are applied to evaluate both agent and call center performance. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance more...
Preparing for Mutual Success Satisfy Customer Needs on-line e-learning cbt (computer based) This course helps learners to distinguish different customer characteristics, recognize appropriate techniques to successfully respond to each type of person and convert difficult situations into a positive experience. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies more...
Professional Skills for Customer Service Agents on-line e-learning cbt (computer based) ...tioning and listening skills to help you address customer concerns more effectively. You will learn skills that help CSAs to efficiently and respectfully gather customer information and, where appropriate, take action to place a customer on hold without offending the customer or losing the call. When combined, the behavioral skills covered in this course can lead to a more satisfying work exp more...
Selecting Your Strategy Legal and Ethical Concerns on-line e-learning cbt (computer based) ...Concerns, is the last of eleven courses in this curriculum. After the completion of this course you will be able to identify legal constraints to consider while negotiating, recognize how ethical standards vary between individuals and analyze unethical tactics to defuse improper behavior. The Negotiation Strategies curriculum helps today's busy professional identify and implement proven methods more...
A Process for Business Writing The POWER Writing Process on-line e-learning cbt (computer based) This course contextualizes all that follows. It outlines the typical concerns of business document readers and introduces the five stage process for creating reader-based documents. Professionals who want to enhance their written business communications by effectively addressing audience needs. more...
Writing a Business Case on-line e-learning cbt (computer based) Which would you rather do: prepare a business case for your latest project or go to the dentist? Given the choice, many of us would tend to choose the latter.Whether you want to invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned, written, and presented, especially when more...
Management Development for Technical Professionals on-line e-learning cbt (computer based) If you have ever considered moving up to a managerial position, certain personal and professional traits will be necessary when you make that move. In addition to the skills you have as a technical professional, you need to develop the skills of effective managers. This course will assist you in a self-assessment process that is essential to your efforts to become an effective manager. You will more...
Moving into Management Simulation on-line e-learning cbt (computer based) ...tions. This will involve confronting and overcoming their concerns and behaviors. You will also need to resolve conflict between team members. As a new manager, you will need to resist the temptation to continue doing your old job. When Sonya assigns your team to handle the launch of your company's newest electric car, you will need to effectively delegate the tasks involved, resisting the urge more...
E-Learning Essentials Pt 2 Marketing Your Solution on-line e-learning cbt (computer based) ...: Executives, Learners, HR, and Trainers. The most common concerns of these groups are identified, and guidelines for winning their support. Professionals who need guidance and the tools necessary to successfully implement e-Learning programs - such as Executives, Directors, Managers in large organizations (Fortune 500, etc.). It will also be of interest to Line Managers who are charged with more...
Introduction to Advanced Finance on-line e-learning cbt (computer based) Don't be intimidated by corporate finance and choosing appropriate investment projects. If you are a corporate manager faced with choosing between different investment projects, this course will be helpful. You will review Time Value of Money concepts, and learn how to choose corporate projects using accounting models and cash flow models. This course is designed specifically for business more...
Investment Project Analysis and Selection on-line e-learning cbt (computer based) Don't be intimidated by corporate finance and choosing appropriate investment projects. If you are a corporate manager faced with choosing between different investment projects, this course will be helpful. You will learn how to choose corporate projects based on the different project analysis models and advanced analysis tools. This course is designed specifically for business managers, financial more...
Setting the Stage for IT Success on-line e-learning cbt (computer based) ... over time? What can you do to bring together the diverse concerns of the IT department and top business managers? What are the best ways to convince management that your IT solutions are grounded in reality? Answers to these questions are presented in this course examining strategies that learners should know to understand the role of IT manager, to communicate successfully with management, more...
Strategic Decision Making on-line e-learning cbt (computer based) The field of IT management continues to evolve as new methodologies and technologies are made available and adopted by the marketplace at large. Deciding what kinds of work your firm should outsource, whether to lease or buy, and the kinds of projects best kept in-house are matters of crucial concern to any IT manager. At the same time, an array of resource planning and management tools--CRM, ERPmore...
IT Challenges Present and Future on-line e-learning cbt (computer based) With every improvement in information technology comes new challenge. Whether trying to upgrade systems, enhance e-commerce opportunities, or simply make projects more successful, your job as IT manager is to avoid the pitfalls inherent in each task. Meanwhile, new and demanding responsibilities are on the horizon for governance, cybersecurity, and incident response, fields that are still under more...
Strategic IT Planning Simulation on-line e-learning cbt (computer based) For the duration of this simulation, you will assume the role of Senior IT Manager (north-east region) of Easton National Bank. As a new hire, you will face lingering legacy issues and a senior management staff that is increasingly skeptical of IT value in light of costly expenditures that have yielded little return on investment. This simulation is based on the SkillSoft series "Strategic IT more...
Experimenting for Process Improvement on-line e-learning cbt (computer based) ...concerns locating the optimal conditions of a process. Many improvement techniques used in Six Sigma concentrate on the impact of single factors on response or yield. In order to achieve breakthrough improvements, however, it is necessary to determine how multiple interacting factors impact response. This course introduces the sophisticated statistical tools used to optimize performance during more...
Managing and Maintaining Brand Equity on-line e-learning cbt (computer based) There's a common saying: "The only thing constant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over more...
Doing Business on the Internet on-line e-learning cbt (computer based) The use of the Internet as a means of doing business has changed the way in which business transactions can take place forever. Business can be conducted across vast geographical distances with a much greater degree of ease than was possible even twenty years ago. However, while advancements in technology have enabled the development of new business models, the impact of these changes on issues more...
Fair Labor Standards Act FLSA on-line e-learning cbt (computer based) ...elt's New Deal--its primary aim was to respond to growing concerns about poor working conditions in many industries. The FLSA regulates wages, maximum hours of work and overtime, as well as child labor. This one-hour course enables participants to understand the main provisions of the act, helping both employees and employers understand their rights and responsibilities in relation to those more...
Maintenance and Performance Tuning in WebSphere 5 0 on-line e-learning cbt (computer based) To give an overview of how to maintain and tune the WebSphere environment Those wishing to qualify as an IBM Certified System Administrator for WebSphere Application Server 5.0; this Certified System Administrator is expected to perform the installation, configuration, and day-to-day tasks associated with ensuring the smooth and efficient operation of a WebSphere runtime environment, including more...
Web Strategies for Business on-line e-learning cbt (computer based) This WestNet e-Learning module begins with a review of the brief, but rapid, evolution of Web sites from static brochures to highly interactive online applications. We also trace the parallel development of e-commerce, and outline the major models of business on the Web. more...
Securing Future Wireless Networks on-line e-learning cbt (computer based) To explain how to secure future wireless networks Technical and security professionals; IT and business managers who need to learn about information security for current and emerging wireless technologies; students studying or researching wireless communications and technologies more...
Confined Space Entry on-line e-learning cbt (computer based) This one-hour course covers information about confined spaces, hazardous atmospheres, necessary equipment, and permits. The intent of the course is to provide the learner with information about the hazards and hazard control methods that will permit safe work in enclosed work areas or confined spaces. recognize terms commonly associated with confined spaces distinguish the difference between more...
Defensive Driving Techniques on-line e-learning cbt (computer based) This one-hour course will provide advanced defensive driving techniques to reduce your chances of being involved in a motor vehicle accident. The content in this course is designed to comply with the intent of the applicable regulatory requirements. specify concerns to be addressed before and while driving use safe driving techniques to avoid collisions drive safely in various weather more...
Laboratory Safety on-line e-learning cbt (computer based) ...cate the laboratory employee to diverse safety and health concerns related to their job. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify general requirements of the Laboratory Safety Standard recognize the importance of a Chemical Hygiene Plan in your workplace define the purpose of a Material Safety Data Sheet describe more...
Essentials of Management: Expert Negotiating on-line e-learning cbt (computer based) In Essentials of Management: Expert Negotiating you will learn what tactics are needed to negotiate effectively. This program challenges you to resolve several customer and employee concerns. You must demonstrate strong negotiation skills in order to be promoted to the head of a new division within your organization.  more...
From 123-CBT Computer Based Training
CIW Security Professional Operating System Security on-line e-learning cbt (computer based)cd rom The CIW Security Professional series focuses on the management and deployment of e-business transaction and security solutions. These courses teach learners to implement e-business security policies by identifying security threats, developing counter measures using firewall systems, and attack-recognition technologies. Learn To: Identify features of security levels. Identify features more...
CIW Security Professional Network Security Firewalls on-line e-learning cbt (computer based)cd rom ... Protocol (SMTP) servers. Identify features of security concerns associated with SMTP. Identify the default settings that should be changed for the Default SMTP Site service to secure an SMTP server. Identify guidelines to secure a network. Identify the types of tools used for testing network security. Unit 3: Firewalls (2 hours) Identify functions of firewalls. Identify rules more...
CIW E-Commerce Designer Part 1 Foundations on-line e-learning cbt (computer based)cd rom ...ectronic publishing (EP) that raise intellectual property concerns. Audience Candidates for this exam design and implement commerce-driven Web sites, identify customer needs, monitor customer usage patterns, determine order processes and service after sales, and consider how e-business solutions can increase sales. Candidates include system administrators, application developers, and other more...
Designing Cisco Network Service Architectures Part 1 on-line e-learning cbt (computer based)cd rom ..., Video and Integrated Data (AVVID) framework. Identify concerns associated with optimal network deployment. Identify features of Cisco Architecture for Voice, Video and Integrated Data (AVVID) network solutions. Identify features of Enterprise Campus Network design. Identify steps for designing an Enterprise Campus Network. Identify considerations for designing a logical Campus more...
Introduction to the Internet and World Wide Web on-line e-learning cbt (computer based)cd rom ...ces, business uses of the Internet, and Internet security concerns will be covered. In addition, participants will learn how to browse the Web, send and receive e-mail, post messages to newsgroups, and perform Web searches. L earn To: Identify the features of the Internet. Identify the features of the World Wide Web (WWW). Identify the business uses of the Internet and the more...
NetWare 5 Advanced Administration - Part 5 on-line e-learning cbt (computer based)cd rom ...n technologies to meet specific needs. Identify security concerns related to remote access. Identify methods for maximizing remote access performance. Perform the steps to install NIAS on a server. Perform the steps to configure a server for remote access. Perform the steps to configure basic NIAS remote access password security. Perform the steps to configure a Windows 95 client for more...
NetWare 5 Advanced Administration - Part 5 on-line e-learning cbt (computer based)cd rom ...n technologies to meet specific needs. Identify security concerns related to remote access. Identify methods for maximizing remote access performance. Perform the steps to install NIAS on a server. Perform the steps to configure a server for remote access. Perform the steps to configure basic NIAS remote access password security. Perform the steps to configure a Windows 95 client for more...
E-Learning Essentials Part 2 Marketing Your Solution on-line e-learning cbt (computer based)cd rom ...: Executives, Learners, HR, and Trainers. The most common concerns of these groups are identified, and guidelines for winning their support. Learn To To identify guidelines for creating the buzz for your e-learning solution. To identify characteristics of an organizational mindset that is receptive to e-learning. more...
Strategic Management Developing a Successful Process on-line e-learning cbt (computer based)cd rom ...et with your strategic planning team to address any final concerns about your strategic marketing plan for Icon before taking it to James Cahill, Icon's President, and Roger McAlister, Icon's Director of Operations, to secure it's acceptance. Your team, consisting of Robin Carlson, a Quality Assurance Technician, Ronald Spear, Marketing Manager, and Deborah Cowen, Director of Finance, has put a more...
Business Travel Safety Domestic Travel on-line e-learning cbt (computer based)cd rom ...role will be to answer Walter's questions and address his concerns. Unit 2: Safety During Transportation (0.5 - 1.5 hours) Identify ways to promote your safety during air travel. Identify ways to ensure your safety when traveling on a subway. Identify ways to ensure your safety when traveling on foot. more...
Emotional Intelligence Applying Emotional Intell in the Workplace on-line e-learning cbt (computer based)cd rom ...yle. Nathan has requested a meeting with you to voice his concerns. As the Department Manager, you need to discuss the situation with Nathan and effectively apply the LISTEN process of Emotional Intelligence to determine both the cause of the problem and an appropriate course of action. Unit 2: Emotional Intelligence and Teams (0.5 - 1 hour) Identify different types more...
Six Sigma Managing Six Sigma Projects on-line e-learning cbt (computer based)cd rom ...a Product Manager with Icon International, to discuss his concerns about the proposed quality changes to his department. You will then meet with Maggie Roberts, Vice President of Products and Services, and Bruce Madison, Director of Information Services, to discuss creating an internal support network. Unit 2: Advanced Six Sigma (0.5 - 1 hour) Identify the principles more...
Essentials of Management Succeeding as a New Manager on-line e-learning cbt (computer based)cd rom ...sa Brown, and Luis Encinias, all Account Executives, have concerns and productivity issues that need to be resolved. During this simulation, you need to deal with their concerns and respond in an appropriate manner. Additionally, you need to confront a rumor that the Account Executives' sales quotas are increasing in the next few weeks. Unit 3: Gaining Respect as a New Manager (0.5 - 1 hour) more...
Change Management Managing Change on-line e-learning cbt (computer based)cd rom Change Management: Managing Change will help you develop the skills to proactively address change and meet the challenges of transition in the workplace. You will practice your skills as you work with various employees to overcome the problems encountered when making changes in your organization. Learn To Identify the different levels of change. more...
Organizational Crisis Mgmt Managing a Crisis on-line e-learning cbt (computer based)cd rom ...ute audit. Identify the immediate concerns of an organization when a crisis occurs. Identify the tasks you should perform when a crisis arises. Identify guidelines for ensuring recovery from a crisis. Identify guidelines for relaunching a product after a crisis. Simulation more...
Virtual Teams The Fundamentals on-line e-learning cbt (computer based)cd rom ...interest in telecommuting for several months, but she has concerns about whether management will support her decision. It is your responsibility to discuss the challenges Carla will face and identify whether she has the skills needed to telecommute effectively. Unit 3: Using Technology to Develop Virtual Teams (0.5 - 1 hour) Identify four ways virtual team members can more...
Project Teams Applying Team Building Techniques on-line e-learning cbt (computer based)cd rom ...t, if anything, can be done to address Nancy's and Eric's concerns. You need to confidently and assertively communicate that you and your department have done everything in your power to address the numerous concerns and problems surrounding MECA. You will also need to offer feedback to the team leader as well as follow the steps for receiving feedback from team members. Unit 2: Team Roles more...
Managerial Leadership Leading Through Change on-line e-learning cbt (computer based)cd rom Managerial Leadership: Leading Through Change discusses the three phases of planned change and the importance of planning changes before implementing them. This program highlights the types of information employees need in order to understand the need for and accept organizational changes, as well as guidelines for motivating employees through a change process and a process for solving problems more...
Mentoring Using a Mentor to Your Advantage on-line e-learning cbt (computer based)cd rom ...Mentoring for Excellence, you want to alleviate Janelle's concerns and emphasize the benefits of mentoring. Your goal in this discussion is to help Janelle identify her learning style and explain the steps she can take to become an assertive learner in her next mentoring relationship. Unit 2: Building a Strong Mentoring Relationship (0.5 - 1 hour) Complete the more...
Advanced Six Sigma Leading Six Sigma Deployment on-line e-learning cbt (computer based)cd rom ...effectively and address many organizational questions and concerns, as well as develop a deployment plan, select appropriate metrics, and promote communication about Six Sigma. Additionally, you will gain understanding of the roles and responsibilities of executives and other key Six Sigma team members. Learn To: Understand who should be involved in deploying Six Sigma and how they more...
From Design / Building Consultants
Design / Building Consulting on-line e-learning cbt (computer based)study at homegroup study and discussionself directedworkshop / seminartrain the trainercomputer lab Design and Building Consulting is a self paced online course for the novice builder or construction professional that would like to enhance their knowledge of Design,Building,Client contact,Zoning and inspection concerns. The student will learn how to handle the every day concerns pertaining to construction and new and existing design solutions. Danny Jones-Instructor more...
From Telework Collaborative
Understanding Telework An Online Course for Employees on-line e-learning cbt (computer based)study at homegroup study and discussionself directedtrain the trainerOnline Instructors ...perience . Learn what and how to address your manager's concerns . Appreciate the dynamics of communication as an effective teleworker . Create mutual criteria for determining successful job performance . Plan and prepare your home office to manage risks . Prepare your plan and arrangements to telework Primary Instructor Information Name:David Fleming Biography: David Fleming is more...



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