From Serebra Learning Corporation
Project Management: Quality Standards 
This course covers the characteristics of quality, addresses the key issues of quality management, and describes the contributions of quality management pioneers
Deming,
Juran, and
Crosby. This program also covers quality planning issues and techniques. In addition, you will learn how to perform specific planning activities that will positively impact project quality, as well as how to use
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Java 2 Programming Part 3: Core Language APIs, Threads, and Exceptions 
This is the third course in a five-part series on
Java 2 Programming. The Java platform is based on the idea that the same software should run on many different kinds of computers, consumer goods, and other devices. Java software works on any device from mobile phones to supercomputers and is incorporated into all major
Web browsers. This course covers the function of packages in Java, including
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Customer Satisfaction Analysis and Implementation 
What you get out of a well-designed customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are
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Introduction to Project Process Groups and Initiating a Project 
In a relay race, the baton handoff from one runner to the next has a dual purpose. For the first runner, the handoff represents the end of his phase of the race. For the second runner, the handoff represents the beginning. The baton handoff is both a result and an input. In any project, there are many baton "handoffs" that must happen, making the whole project highly interactive. During this
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The Role of Critical Thinking in Organizations 
In the organizational arena, applied critical thinking skills provide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay
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Organizational Scope of Critical Thinking 
In any complex environment systems are necessary, but they must serve an organization rather than become its masters. This is how
Ralph S. Larsen, chairman and chief executive officer of
Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid
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Optimizing Email at Work 
In today's business world, e-mail is used to do everything from processing orders to supplying information. Because of the limitations of telephone communication when people who are very busy or sometimes in different time zones work together, e-mail use is on the rise in U.S. E-mail offers a plenitude of new opportunities for business, but understanding how to properly use it is essential in
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Continuous Performance Assessment 
This course shows you how to make performance appraisal a continuous process. The first stage of continuous performance assessment is planning. Appraisal must be linked to performance goals that matter, and these goals need to encompass both the organization and the individual before a performance plan can be agreed on by appraiser and appraisee. Even with conventional roles and relationships this
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Employee Benefit Programs HRCI PHR 
The Human Resource Certification Institute's (
HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the work rules and practices that apply to employee benefit programs. As a human resources professional, you are responsible for helping to ensure that your company's practices comply with any legislation governing employee benefits and that the
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Accounting for Partnerships 
Partnerships are voluntary organizations between two or more people that combine different resources in a business venture. These resources can be money, expertise, personal connections, or experience. Accounting procedures are established to ensure that each partner gets his/her share of the business income or loss. This course explores the accounting methods that pertain to partnerships and the
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International Finance 
Perhaps you have wondered how one can successfully navigate the maze of options and opportunities offered by the international financial markets. Are there ways to maximize profits while effectively minimizing risk when it comes to dealing on the global level? This course will demonstrate why you would want to transform your purely domestic firm into a multinational corporation; how you decide
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Experimenting for Process Improvement 
...Six
Sigma DMAIC methodology concerns locating the optimal conditions of a process. Many improvement techniques used in
Six Sigma concentrate on the impact of single factors on response or yield. In order to achieve breakthrough improvements, however, it is necessary to determine how multiple interacting factors impact response. This course introduces the sophisticated statistical tools used to
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Building Brand Equity 
Every time a corporate merger or buy-out occurs, you are sure to see plenty of headlines about the number of subsidiary companies each corporation owns. Here's why: brand equity. It's a fact that each subsidiary of a corporation has a value linked to its brand names, in addition to its base dollar-value. This value is measured by the consumer's attitudes and loyalties toward the brand.
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Fair Labor Standards Act FLSA 
...aim was to respond to growing concerns about poor working conditions in many industries. The
FLSA regulates wages, maximum hours of work and overtime, as well as child labor. This one-hour course enables participants to understand the main provisions of the act, helping both employees and employers understand their rights and responsibilities in relation to those provisions. SkillSoft's
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Visual Basic 6 Introduction Part II 
...structures to control how a program responds to different conditions. In the last unit, you will be introduced to various controls and functions that can be used to increase the functionality and usability of programs. This unit also discusses the importance of input validation and how to implement input validation measures in a program. Related
Exam:
Microsoft Exam #070-176:
Designing and
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Working with Laptops and Portable Devices 
To understand the features of laptops and portable devices, including major components, communication methods, and peripherals The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (
220-601)
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CICS ESA File Processing and Program Execution 
This course covers the coding techniques, source language statements, and
CICS commands needed to code an application program for the CICS/
ESA environment. It covers reading, writing, and deleting records from
VSAM KSDS, handling exception conditions, and preparing a CICS program for execution. While each CICS solution is designed to run on a particular operating system and hardware platform, this
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Troubleshooting Wireless LAN Installations 
In this module, we discuss the more common obstacles to successful implementation of a wireless
LAN, and how to troubleshoot them. Wireless
LANs have their own set of challenges, mainly dealing with the behavior of RF signals. There are different methods of discovering when these challenges exist and each of the challenges discussed has its remedies and workarounds.
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PBX and ACD Systems 
This
WestNet e-Learning module focuses on the private branch exchange (
PBX) telephone switching system. We will see how a combination of telephone switching and dedicated lines can create a wide area voice and data network that can treat most intraoffice calls as "local."
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Cisco ONT 1 0 Network Requirements and Introduction to VoIP 
To recognize the converged network requirements within the
Cisco conceptual network models, the basic principles of
VoIP networks and conversion to them, call control mechanisms, and how voice is digitized for data transport
Individuals preparing for the Cisco Certified Network Professional CCNP and the Cisco Certified Design Professional CCDP certifications; senior-level network support
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Blueprint Reading Geometric Dimensioning and Tolerancing R 
This course covers the standard symbols and terminology used in drawings to specify size tolerance of interrelated parts. This course will be valuable for employees whose duties require a thorough understanding of the principles of dimensioning and tolerancing. This includes mechanics, quality control personnel, and production workers involved in the manufacture of machined parts.
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IATA 3 Packaging 
This training course will introduce the packaging requirements of the International Air Transport Association's
Hazardous Materials Regulations. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the
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Defensive Driving Techniques 
This one-hour course will provide advanced defensive driving techniques to reduce your chances of being involved in a motor vehicle accident. The content in this course is designed to comply with the intent of the applicable regulatory requirements. specify concerns to be addressed before and while driving use safe driving techniques to avoid collisions drive safely in various weather
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Heat and Cold Exposure Management HAZWOPER 
This training is intended for personnel who may be exposed to temperature extremes at hazardous waste sites. Heat-related illness is a major hazard, especially for workers wearing personal protective clothing. Cold-related injuries can cause loss of limbs or even death. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify
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Storm Water Pollution Prevention 
This one-hour course describes the nature and occurrence of storm water pollution, its environmental effects, and ways to address this important water quality problem. Rainwater that enters a surface water body, by flowing either overland or through a storm sewer system, is called storm water or storm water runoff. Storm water runoff is one of the leading causes of pollution in rivers and lakes.
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General Skills - General Troubleshooting Skills 
The units in this course will cover protection methods safe working conditions documents and drawings experience and technical support troubleshooting steps feedback systems and analysis practical troubleshooting and preventive actions.
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GUI Testing Essentials 


This course will demonstrate a structured approach to using industry standard methods to perform a unit test on
GUI-based business applications. These methods will include test plans, expected results, test data generation and documentation. Emphasis will be on the scope of test conditions/steps included in the overall unit test plan. Where appropriate, the course compares test plans for a
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From 123-CBT Computer Based Training
Oracle9i SQL Data Retrieval Techniques 

This course covers joins, group functions, subqueries, and the iSQL*Plus report variables. Additionally, this course shows students how to access data from multiple table using joins, aggregate data using group functions, create subqueries, and use iSQL*Plus commands to create customized queries. Learn To: o
Identify the four
Oracle join types used to display data from more than one table. o
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Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure 

...etwork of an organization. Identify the current business conditions that may affect the design of the
Active Directory structure. Identify the growth and reorganization factors that affect the Active Directory design plan. Identify the impact of Active Directory on the existing and planned technical environment. Identify the considerations involved in designing a naming strategy. Identify
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Windows NT 4 0 Administration Fundamentals - Part 1 

... of groups that can access a shared folder.
Identify the conditions under which a user is authorized to assign
NTFS permissions.
Assign NTFS permission in a single-domain network.
Assign NTFS permission in a multiple-domain network.
Identify the functions performed by the
Disk Administrator to administer disk resources.
Identify the methods to secure an
Internet server.
Take ownership of
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Windows NT 4 0 Administration Fundamentals - Part 1 

... of groups that can access a shared folder. Identify the conditions under which a user is authorized to assign
NTFS permissions. Assign NTFS permission in a single-domain network. Assign NTFS permission in a multiple-domain network. Identify the functions performed by the
Disk Administrator to administer disk resources. Identify the methods to secure an
Internet server. Take ownership of
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Oracle Form Builder R6 Writing and Debugging Code 

...g. Match the different types of commit triggers with the conditions under which they fire. Match the different types of commit triggers with their common uses. Write a
Pre-Delete trigger to implement validation before the deletion of a row. Write a
Pre-Insert trigger to assign sequence numbers to records. Write a
Post-Update trigger to record audit information about the changes applied to
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Oracle Form Builder Writing and Debugging Code 

...g.
Match the different types of commit triggers with the conditions under which they fire.
Match the different types of commit triggers with their common uses.
Write a
Pre-Delete trigger to implement a validation before the deletion of a row.
Write a
Pre-Insert trigger to assign sequence numbers to records.
Write a
Post-Update trigger to record audit information about the changes applied
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SAP R 3 SD Overview and Master Data 

Course Overview
The purpose of this course is to provide detailed knowledge of the structure, features and functionality within
SAP R/3 SD, including SD Master
Data and the skills to work with
Master Data. The course will use practical examples to illustrate functions and Master Data.
L earn To:
Document flow within the company.
Functional elements within SD.
Organizational
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Exchange Server 5 5 Design Implementation - Part 1 

...f a Microsoft Exchange Server Organization. Identify the conditions when defining site boundaries. Identify how users need impact the design process. Identify the most appropriate server hardware design plan in a given situation. Identify
Organizational requirements that are best satisfied by a specific arrangement of servers. Match the appropriate connectors with the scenarios. Match the
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Visual Basic 6 0 Designing Implementing Distributed Applications - Part 1 

...ment tools. Identify the attributes of an interface and conditions of using the interfaces and the functions of the different types of interfaces. Create, implement and access an interface. Identify the type of binding to be implemented and handle errors in an interface. Identify the advantages of
COM components. Create a project to test a
DLL and pass an error back to a client
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Sales Skills Developing a Winning Strategy 

...a
Winning Strategy, you will learn how to research market conditions and analyze your competitors using a
SWOT matrix. You will also learn the steps of the consulting strategy and what questions you should ask when planning solutions for clients. In addition, you will learn the steps to take to help clients find solutions to their needs. Learn To Complete a
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Oracle Database 10g PL SQL Fundamentals Part 1 

...ing nulls.
Identify considerations for building
Boolean conditions.
Identify the syntax of loop statements.
Identify the syntax for controlling explicit cursors.
Identify the syntax for using cursor FOR loops.
Identify the syntax used to obtain status information about a cursor using explicit cursor attributes.
Identify the syntax of the
FOR UPDATE clause.
Identify the syntax of
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Oracle Database 10g SQL Fundamentals I Part 1 

...e query results.
Identify the operators used in logical conditions to restrict query results.
Identify the rules of precedence associated with the
WHERE clause.
Identify methods of sorting the result set of a query by using the
ORDER BY clause.
Identify substitution variables that are used while retrieving data by using
SQL statements.
Unit 3:
SQL Functions
Identify features of
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Process and Function Modeling 

...n hierarchy diagram.
Identify functions that satisfy the conditions of an elementary business function.
Identify documentation that can be recorded about the function.
Unit 5:
Cross Referencing the
Models
Duration: 1 Hour(s)
Identify the purpose of the data model.
Identify the components of a data model.
Identify the difference between the function model and the data model.
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Oracle SQL Tuning Tuning SQL and the Optimizer 

...hat are most likely to benefit from tuning.
Identify the conditions that will block the use of indexes in a given code.
Identify the guidelines for writing the
SQL code that requires low response time.
Identify whether or not a query to accomplish a given task should use a given view.
Identify the type of query that will be appropriate in a given situation.
Select the query that will
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SQL and PL SQL Data Retrieval Techniques 

...o tables by using an equijoin. Specify additional search conditions in an equijoin by using the
AND operator in the
WHERE clause. Simplify a query by using a table alias in an equijoin. Retrieve rows from more than two tables by using an equijoin. Retrieve rows from two tables by using a non-equijoin. Retrieve rows from two tables by using an outer join. Retrieve rows within the same
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Oracle SQL for End Users--Part 1 

Course
Overview Oracle SQL and
SQL*Plus are powerful components of
Oracle's relational and object relational database management systems. This course is designed for end users who want to learn how to write
SQL SELECT statements to retrieve data from a database. This course identifies relational database properties, introduces the Oracle server, and indicates how SQL and SQL*Plus are used in the
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Oracle SQL for End Users--Part 2 

...o tables by using an equijoin. Specify additional search conditions in an equijoin by using the
AND operator in the
WHERE clause. Retrieve rows from two tables by using a non-equijoin. Retrieve rows within the same table by using a self join. Retrieve rows from more than two tables by using an equijoin. Unit 2:
Group Functions Duration: 1 - 2 Hour(s) Identify the features of a
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SAP R 3 Variant Configuration Config Scenario 

SAP R/3 Variant
Configuration is intended to provide all the employees of your company who are involved in designing and constructing product variants with an overview of how master data is used to build up the knowledge base used to describe a variant product in the R/3 System. Furthermore, the learner will be shown how to use the simulation function and the single level production order
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Stress Management Fundamentals for Managers 

...he symptoms of stress in others.
Identify environmental conditions that lead to stress.
Know when stress is caused by poor job fit.
Recognize methods for reducing workplace stress.
Identify when you should intervene.
Recognize methods for preventing employee burnout.
Unit 3: Preventing Management-Induced Stress
Identify manager behaviors that cause stress.
Understand how
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Creativity Innovation Thinking Creatively 

...that enhance creativity. Avoid job conditions that stifle creativity. Simulation Overview: In this simulation, you will meet with your mentor who will provide you with an overview of creative thinking. She will also help you identify how often you use creative thinking. Unit 3:
Generating Creative Ideas (0.5 - 1 hour)
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Financial Statements Reading Analyzing an Annual Report 

...icant commitments. Select the conditions for reporting concentrations. Identify the characteristics of extraordinary items. Select the purpose of reporting prior period adjustments. Identify the purpose of reporting earnings per share. Choose the purpose of
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Organizational Communication Managing Communication 

...ntal contexts and situations. Learn To
Identify conditions necessary for change. Apply strategies for innovation and change appropriately. Apply methods for managing stress. Use organizational communication to address organizational conflict. In a given situation, identify the appropriate form of communication. Audience
Managers, employees, team leaders, or team
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Sexual Harassment Resolving Sexual Harassment Claims 

...al harassment claims. Identify the conditions that constitute a corporate awareness of sexual harassment and require an investigation. Identify the types of support investigators need from management. Identify areas in which management should provide investigators with training. Simulation Overview:
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Advanced Project Mgmt Setting Up a Project Office 

...anage resources. Identify the conditions you can use to determine the need for a project office. Sequence the steps for devising a project office implementation plan. Sequence the steps for implementing a project office. Audience
Project managers who are responsible for managing all aspects of a project from
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Commerce Server 2000 Design Impl Part 4 Ad Campaigns Websites 

...ampaign item. o
Create a target group to define a set of conditions. o Create a page group. o
Identify guidelines for shopping and checkout strategies in a business-to-consumer (
B2C) e-commerce
Web site. o Identify considerations for delivering personalized content to users. o Identify guidelines for updating the content of a Web site. o Create a campaign customer by using Business
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