Instructor Led Conduct Training in United Arab Emirates

Negotiating Contracts Effectively Recognize the importance of developing a solid scope of work and the implications of failing to do so. Decide when to negotiate, as opposed to tendering. Plan and conduct several contract-related negotiations. Use communication and planning skills that will allow reaching a win-win outcome. Successfully negotiate contractual claims and change orders.  more...

Advanced Customer Service Develop objectives and programs to maximize customer satisfaction. Supervise the design, implementation and analysis of customer satisfaction surveys. Conduct customer segmentation exercises and create relevant strategies. Control the service aspect of the department through well chosen KPIs. Use customer complaints as a springboard for service improvement.  more...

Advanced Employee Relations and Services ... approach in dealing with personal issues of employees. Conduct reliable opinion surveys aimed at assessing organizational health. Provide tangible support to other HR functions in establishing and implementing a fair performance management culture. Implement a recognition system aimed at enhancing employee retention. List the main steps in dispute resolutions and use them to protect  more...

Recruitment Interviewing and Selection Define recruitment, list its main steps and learn the best methods/sources for attracting qualified candidates. Practice the various techniques used for short listing and assessing candidates and the reliability and validity of each. Discover the main types of selection interviews and when and how to use each. Prepare and conduct a probing interview for any vacancy/level in the  more...

Win-Win Negotiation Skills ...ft, hard and principled styles in negotiating. Plan and conduct (individually or within a team) effective negotiations. Use the 10-point planning format that will allow reaching a win-win outcome. Appreciate and apply (if need be) different negotiating tactics. Identify, through several self-assessment tests, their preferred negotiating style and how it affects the negotiating outcome.  more...

Health and Safety in the Workplace Define the sources of harmful acts. Understand and accept that safety is a function whereby everyone is responsible. Establish that accidental injuries are caused by unsafe acts, behavior and conditions. Perform job safety analysis and give job safety instructions. Conduct an accident investigation and fill a meaningful accident report. Handle and react to various work accidents and  more...

Leading a Safety Culture Demonstrate their ability to assign safety responsibilities. Develop a hazard prevention and control system. Conduct an effective incident investigation. Intervene as a Behavior-Based Agent. Identify and list safety and health training needs. Assess and measure a safety and health culture.  more...

Inventory Planning and Stock Control List the objectives of inventory management and its impact on costs and customer service. Perform proper classification of inventory and use best practices for item specification/cataloging. Use forecasting techniques to predict demand and better manage lead times. Identify the optimum ordering quantity and determine safety stocks and reorder points. Conduct cycle counts, improve  more...

Process Management Mapping and Improvement Understand process definitions and importance of processes in their organizations. Examine elements of a business process. Create process maps and measure performance. Conduct process assessments for core, support and linkage processes. Analyze, simplify and improve processes.  more...

Advanced Selling Skills ...Conduct a SWOT analysis to enable them to properly position their products/services. Respond to customer needs in order to adapt their selling approach to those needs. Provide advanced selling knowledge and skills for dealing with customer objections. Gain awareness of professional behavior during all phases of the sales call. Explain how to develop a long-term relationship and  more...

Certified Sales Manager Analyze personal strengths and weaknesses in sales management. Demonstrate traits of an excellent sales manager. Plan forecasts and quotas with more accuracy and precision. Conduct sales coaching and counseling sessions effectively. Focus the sales team to generate increased sales and profits. Provide sales training for colleagues. Review sales tactics from best practices so they  more...

Power Selling Identify the behaviors and skills of a successful sales professional. Describe different types of selling models. Prospect and conduct a powerful sales call. Use a customer centered selling approach to provide value. Choose a closing technique to earn the business. Manage the customer relationship on an ongoing basis. Develop an action plan to apply new skills.  more...

Developing and Implementing the Business Plan Explain the critical importance of a well thought-out business plan for the success of the organization. Analyze the business environment and conduct an effective SWOT analysis. Define the most appropriate goals and strategies using techniques such as gap analysis and portfolio management. Choose and implement tactics and programs designed to maximize operational success. Develop a  more...

Certified Master Trainer Integrate training with the core competencies and strategy of the organization. Identify the various methods to conduct a Training Needs Assessment (TNA). Write Instructional Learning Objectives (ILOs) and design a training session on a topic of their choice. List ways to facilitate the transfer of skills from the workshop to the workplace. Deliver a thirty-minute training session and  more...

Certified Training Professional Identify the strategic significance of training through particular emphasis on aligning training with strategy, marketing training within the organization and partnering with managers and supervisors. List the strategic, tactical and administrative competencies of the training professional. Use appropriate methods to conduct a Training Needs Assessment (TNA). Examine ways to select and  more...

Managing and Coordinating Training Proactively Distinguish between the proactive/strategic approaches of managing training and the traditional/reactive approaches. Use appropriate methods to identify training needs. Design and conduct a Training Needs Assessment (TNA). Analyze the components of human performance and determine how managers and/or the corporate culture may enhance performance. Evaluate the effectiveness of training.  more...

Win-Win Negotiation Skills This program is designed for All those involved in business, managerial and other kinds of negotiations. This program is worth 25 NASBA CPE s.Recognize the soft, hard and principled styles in negotiating and identify their own personal negotiating styles.Plan and conduct, individually and within a team, several negotiations.Use the 10-point planning format that will allow reaching a win-win  more...

Win-Win Negotiation Skills This program is designed for All those involved in business, managerial and other kinds of negotiations. This program is worth 25 NASBA CPE s.Recognize the soft, hard and principled styles in negotiating and identify their own personal negotiating styles.Plan and conduct, individually and within a team, several negotiations.Use the 10-point planning format that will allow reaching a win-win  more...

Win-Win Negotiation Skills This program is designed for All those involved in business, managerial and other kinds of negotiations. This program is worth 25 NASBA CPE s.Recognize the soft, hard and principled styles in negotiating and identify their own personal negotiating styles.Plan and conduct, individually and within a team, several negotiations.Use the 10-point planning format that will allow reaching a win-win  more...

Win-Win Negotiation Skills This program is designed for All those involved in business, managerial and other kinds of negotiations. This program is worth 25 NASBA CPE s.Recognize the soft, hard and principled styles in negotiating and identify their own personal negotiating styles.Plan and conduct, individually and within a team, several negotiations.Use the 10-point planning format that will allow reaching a win-win  more...

Maintenance Management for Buildings & Facilities Objectives: By the end of the program, participants will be able to: Understand how to manage effectively building and facilities maintenance. Structure a cost saving project and determine the required changes. Set up a work order system, PM procedures and task lists. Estimate custodial work, conduct craft training and increase the motivation of maintenance staff.  more...

Certified Purchasing Professional Objectives: By the end of the program, participants will be able to: Learn the important organizational role of the purchasing department. Conduct accurate supplier analysis. Evaluate the performance of the department at the macro level. Know when and how to train the purchasing staff. Decide when to buy or lease based on key purchasing factors. Improve the efficiency of buying goods and  more...