Using Surveys to Measure Customer Satisfaction If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere. It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will more...
Customer Satisfaction Analysis and Implementation ...sulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are applied. In this course, you'll examine how to transform data into information that can be acted on. You'll learn the tools of basic statistical analysis as well as those that show relationships and more...
The Life Cycle of an IT Project Did you know that your information technology (IT) project becomes more vulnerable as it goes through the various stages of development? That's because during each stage of development the project becomes more complex, increasing the chances of something going wrong. Incorporating a structured framework for developing IT projects, also known as a life cycle, enables your corporation to implement more...
Exit Interviewing Skills Preparing for an Exit Interview Exit Interviewing: Preparing for an Exit Interview offers the student an overview of the purposes and types of exit interviews, how to set up exit interviews, and how to conduct them. The program covers who, when, and where the interviews should be conducted, as well as how they should be structured. It also covers guidelines for interviewing effectively, steps to prepare for exit interviews, more...
Measurement Systems ...t of variation. An important part of process improvement--conducted before collecting measurement data--is analyzing the measuring system to ensure that measurements are made without bias, are reproducible by all measuring instruments, and are repeatable by all operators. In this course, you will learn about Measurement Systems Analysis (MSA). You will see how to assess properties of a more...
Principles of Marketing Writing a Marketing Plan Principles of Marketing: Writing a Marketing Plan offers the student an overview of the elements of a marketing plan, covers the processes used to develop marketing objectives and strategies, and covers how to create a marketing plan. The program also details how to write, present, execute, and evaluate a marketing plan. Managers, supervisors, and executives who can influence the marketing and more...
Doing Business on the Internet ...ness transactions can take place forever. Business can be conducted across vast geographical distances with a much greater degree of ease than was possible even twenty years ago. However, while advancements in technology have enabled the development of new business models, the impact of these changes on issues related to the protection of personal and business information has been immense. more...
Exit Interviewing Skills Preparing for an Exit Interview ...gram covers who, when, and where the interviews should be conducted, as well as how they should be structured. It also covers guidelines for interviewing effectively, steps to prepare for exit interviews, communication techniques, and guidelines to prevent information distortion. Learn To Identify the three factors you should consider before conducting exit more...
Conducting Meetings The Meeting Process ... Understand why meetings should be conducted. Learn the difference between formal and informal meetings. Recognize common misconceptions about meetings. Simulation Overview: In this simulation, you will be meeting with Janet Porter to discuss the process for conducting meetings. more...
Principles of Marketing Writing a Marketing Plan ... Identify the four types of analyses that should be conducted before creating a marketing plan. Identify methods for implementing marketing strategies. Select the purpose of considering target markets when creating marketing plans. Identify the characteristics of an appealing marketing plan. more...
Organizational Learning Deploying a Knowledge Mgmt System ...es a knowledge management system, a pilot project must be conducted to test the effectiveness of a customized knowledge management. Taking into account the possibility that a pilot project could unnecessarily deplete resources, research team determined that $25,000 and a team of twelve members (six from the publishing sector, three from marketing, three from integration) will need three weeks more...
VoIP Application & Installation The Redwood VoIP training programs are the most comprehensive and advanced methods of training and certification preparation available today. Here's why....
It's a complete, professional VoIP training and certification program. Approved by the Electronics Technician's Association - International, our program is the most comprehensive "plain language" VoIP training system on the market. You will more...
Fiber Optics Installer The Redwood Fiber Optic training programs are the most comprehensive and advanced methods of training and certification preparation available today. Here's why....
It's a complete, professional Fiber Optics training and certification program. Approved by the Electronics Technician's Association - International, our program is the most comprehensive "plain language" fiber optic training system on more...
Fiber Optics Technician The Redwood Fiber Optic training programs are the most comprehensive and advanced methods of training and certification preparation available today. Here's why....
It's a complete, professional Fiber Optics training and certification program. Approved by the Electronics Technician's Association - International, our program is the most comprehensive "plain language" fiber optic training system on more...
Cambridge International Diploma for Teachers and Trainers ... 240 hours (inclusive of self-study and preparation time) conducted over 4 - 6 months for part-time study. The course is conducted through Online Forum.
Duration of Course
The course commences every quarterly on the 15th:
January, April, July, October.
Admission Criteria
* A minimum of A levels or Diploma and above.
* In-Service Teachers/ Trainers
* Mature candidates by interview and more...
A+ by Remote Intructor-led Training Learn A+ by Remote instruction course.
The A+ Certification is the most widely recognized certification program that addresses PC Repairs and Maintenance. It is funded and promoted by the entire major IT companies such as Compaq, Microsoft, IBM, Novell, Dell, HP, etc.
The remote instruction course is instructor-led training (ONE-ON-ONE, ON-REQUEST and Personalized) conducted via e-mail/the more...
Managing Teleworkers An Online Course for Employers ...er neighborhood telecenters , a
research project conducted at the University of California , Davis . From 1984-1992 he directed
the planning and execution of the State of California telecommuting
pilot program, resulting in 1990 legislation formally establishing the
telecommute work option in California government and the
"Innovations Award" more...
Understanding Telework An Online Course for Employees ...lti-employer neighborhood telecenters, a research project conducted at the University of California, Davis. From 1984-1992 he directed the planning and execution of the State of California telecommuting pilot program, resulting in 1990 legislation formally establishing the telecommute work option in California government and the "Innovations Award" from the Council of State Governments. He more...
Online Certificate in Applied Project Management ...ssroom environment that includes the 21 one hour sessions conducted with voice over IP or phone bridge, e-mail, discussion groups, homework postings, and optional chat sessions. Team projects can be completed remotely or face to face when the members of a team are located at the same site. The design of the program insures that interaction between participants and instructors and participants more...
40-Hour HAZWOPER Online ...ere dress-out exercises, and multiple site exercises are
conducted by our staff of experienced Hazmat Instructors. The hands-on courses are
conveniently offered in 42 locations throughout the U.S. (tentative dates and locations
can be accessed by clicking the link at the end of this
course description). After the student completes the hands-on training, a
password protected final exam is more...
Spanish 8-Hour HAZWOPER Training-Online The 8-Hour HAZWOPER Annual Refresher
Seminar-Spanish provides OSHA required annual refresher training for
employees who have completed the initial 24 or 40-Hour HAZWOPER course. Mandated
training can be found in 29
CFR1910.120. Workers attending this course will cover changes in related
regulations, several class safety activities, a mock dress-out, health and
safety procedures, and more...