Online Conducted eLearning - Training Resources

Listening Skills for the Workplace ...e average each day. More than 35 general business studies conducted over the past few years demonstrate that listening-centered communication improves results. The studies demonstrate that: Schools devote too little direct instruction in to listening as part of their language arts curricula even though it is a basic skill required of all employees in the workplace. (U.S. Dept. of Labor, What  more...

Job Safety Analysis "Ju are zuffering from fear of ze vorkplace," was the analysis while reclined in the dimly lit book-lined office. You will be fixated on our new safety course, Job Safety Analysis. Welcome to Job Safety Analysis "Ju are zuffering from fear of ze vorkplace," was the analysis while reclined in the dimly lit book-lined office. You will be fixated on our new safety course, Job Safety Analysis.  more...

Introduction to Customer Relationship Management-Part 1 ...ed a crucial role in the enterprise. According to a study conducted by the Aberdeen Group entitled "Customer Relationship Management: Year 2000 Edition" the CRM market will experience continuous growth from $8 billion in 1999 to more than $24 billion by 2003. This course will provide you with an overview of CRM, its components and relevance in a fast-paced business arena. Recommendations:Those  more...

Crystal Reports XI ...ight years, five of those as a trainer/consultant. He has conducted numerous classes in Crystal Reports, from versions eight through 11 and has done a wide variety of consultations in Crystal Reports and other database tools, including Microsoft Access and SQL. FREQUENTLY ASKED QUESTIONS How long will it take me to complete the course? The amount of time it takes to complete the course is  more...

Advanced Customer Relationship Management -Part 2 ...ed a crucial role in the enterprise. According to a study conducted by the Aberdeen Group entitled "Customer Relationship Management: Year 2000 Edition" the CRM market will experience continuous growth from $8 billion in 1999 to more than $24 billion by 2003. This course will provide you with an overview of CRM, its components and relevance in a fast-paced business arena. Recommendations:Those  more...

Dreamweaver MX 2004 ... print design, Adobe InDesign, and QuarkXPress. David has conducted training seminars for Johns Hopkins University, the U.S. Army, Roche Pharmaceuticals, the training staff of ITT Technical Institute, and countless others. Since 1988, he has been involved in desktop publishing and computer graphics. His experience from presenting over 600 full-day seminars to thousands of attendees in 48 of the  more...

Customer Satisfaction Analysis and Implementation ...sulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are applied.In this course, you'll examine how to transform data into information that can be acted on. You'll learn the tools of basic statistical analysis as well as those that show relationships and  more...

Using Surveys to Measure Customer Satisfaction ...t to measure customer satisfaction, whether this is being conducted in-house or by outside consultants. Not only must you measure the right areas--you must also have a system in place that will allow you to act on its findings. Cross-functional backing is essential if the survey is to have the maximum effect on how customers view your service in the future. The success of any customer survey is  more...

Portfolio Management Processes and the Organization ...ght organizational decisions. Portfolio management is not conducted in a vacuum; oftentimes the roles and processes will relate throughout the organization. This course will examine the importance of understanding how portfolio management processes function within the organization, and relate the importance of portfolio management processes and Process Groups. This course is aligned with "A  more...

Measurement Systems ...t of variation. An important part of process improvement--conducted before collecting measurement data--is analyzing the measuring system to ensure that measurements are made without bias, are reproducible by all measuring instruments, and are repeatable by all operators. In this course, you will learn about Measurement Systems Analysis (MSA). You will see how to assess properties of a  more...

Affirmative Action and the EEO HRCI PHR The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee rights, such as equal employment opportunity (EEO) and affirmative action (AA). The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's competencies.  more...

Introduction to Auditing Have you noticed that auditing is becoming an increasingly important business function? First and foremost, auditing is a way in which clients and businesses in a global marketplace are able to ensure quality, consistency, efficiency and reliable financial reports. This course will familiarize you with the basic terminologies, concepts, and approaches to performing a quality audit. You will  more...

Exploratory Data Analysis in Six Sigma ...stage, to a few probable ones. This analysis is generally conducted through the use of two important toolsets: exploratory data analysis and hypothesis testing. Methods and tools used in these broad toolsets help to identify a few probable root causes impacting process performance and the Six Sigma project goal. This course introduces some key exploratory data analysis tools used in Six Sigma  more...

Exit Interviewing Skills Preparing for an Exit Interview ...gram covers who, when, and where the interviews should be conducted, as well as how they should be structured. It also covers guidelines for interviewing effectively, steps to prepare for exit interviews, communication techniques, and guidelines to prevent information distortion. Learn To Identify the three factors you should consider before conducting exit  more...

Conducting Meetings The Meeting Process ... Understand why meetings should be conducted. Learn the difference between formal and informal meetings. Recognize common misconceptions about meetings. Simulation Overview: In this simulation, you will be meeting with Janet Porter to discuss the process for conducting meetings.  more...

Virtual Teams Participating in Virtual Meetings ...am. Identify the types of meetings conducted in a virtual setting. Differentiate among the types of work completed by virtual team members. Simulation Overview: In this simulation, you will meet with Janet Porter, Icon's Director of Business Development. Janet is an experienced member of virtual teams,  more...

Principles of Marketing Writing a Marketing Plan ... Identify the four types of analyses that should be conducted before creating a marketing plan. Identify methods for implementing marketing strategies. Select the purpose of considering target markets when creating marketing plans. Identify the characteristics of an appealing marketing plan.  more...

Organizational Learning Deploying a Knowledge Mgmt System ...es a knowledge management system, a pilot project must be conducted to test the effectiveness of a customized knowledge management. Taking into account the possibility that a pilot project could unnecessarily deplete resources, research team determined that $25,000 and a team of twelve members (six from the publishing sector, three from marketing, three from integration) will need three weeks  more...