Instructor Led Confidence Training Classes in Canada

Inside Selling Skills Module 27 In this session, participants will discover many of the essential skills, qualities, behaviours and traits that will increase their ability to service their clients in a professional and profitable manner. You will learn how to properly greet incoming callers and walk-in customers in order to make a connection, build rapport, earn their confidence and trust. Suited for those who want to learn how  more...

Conflict Resolution Negotiating Win-Wins ...lict and resistance they see. Participants will gain confidence in their ability to confront issues and reach positive solutions. Participants will learn proven techniques and strategies that reinforce teamwork, improve communication, and reduce stress and they will discover skills for relating more effectively with people of all styles. Anyone who works in a management position, a  more...

No Pressure Prospecting ~ Sales prospecting seminar in Toronto Prospecting Workshop in Toronto. Prospects lie to "salespeople", but that doesn't mean they are bad people. In fact, most people feel it's okay to lie to get rid of a "salesperson". Do you sound too much like a "salesperson" or a "telemarketer" when you call a prospect? Consider whether you always tell the truth to a salesperson. Our first impulse is to be wary of a salesperson, so why would we  more...

Critical Elements of Customer Service This workshop is for any employee who deals with external customers or who serves those who do. The a Service Edgea is what keeps customers coming back to do business with you. Many customer decisions are based on how well they were treated by your front-line personnel. Does the customer feel valued? Are your staff members able to respond to customer requests and needs quickly? Is your staff  more...

Introduction to Computers the Internet This course provides a broad foundation for students so that they will have a greater awareness and confidence using personal computers. Students will gain practical information and skills, such as what a computer is, how to manage personal files and folders that they create, and how to use many of the programs that come with the Computer  more...

Computers 101 - Windows Operating System This one day course provides a broad foundation for students so that they will have a greater awareness and confidence using personal computers. Students will gain practical information and skills, such as what a computer is, how to manage personal files and folders that they create, and how to use many of the programs that come with Windows XP.  more...

Contact Center Manager Certification Training * Learn and practice new concepts and techniques for dealing with people, tools, and operations more effectively in a management and leadership capacity. * Broaden your understanding of the unique challenges of managing a contact centre most effectively in a customer service environment and learn new ways to bring about change despite resistance. * Acquire access to unique tools and  more...

Master Class Certification Toronto The BartenderOne MasterClass is the MUST HAVE program according to industry standards! If you're serious about getting a job in the bartending industry, this is the most complete bartender training program available. You will learn how to apply speed and accuracy techniques to Shooters, Martinis, Cocktails, Beer and Wine. Not to mention you will be serving with style and confidence with your flair  more...

Budget and Cost Planning For managers in todays business world, its essential to have a working knowledge of finance. We all play a role in our organizations finances, whether we realize it or not. For those who dont have training or a background in finance, you may be at a disadvantage as you sit around the management table. Understanding the cycle of finance will help you figure out where you fit into your companys  more...

Managing Yourself During Change Uncertainty Transition 2 Days For most people in an organization the prospect of change brings feelings of fear and apprehension. They need to learn ways to handle their emotional reactions to the unknown future. Participants who complete this program will feel empowered to handle the change, uncertainty and transition in their life and workplace. They will have the tools to move towards control when their environment is  more...

Accelerated Master Class Certification Toronto The BartenderOne MasterClass is the MUST HAVE program according to industry standards If you're serious about getting a job in the bartending industry, this is the most complete bartender training program available. You will learn how to apply speed and accuracy techniques to Shooters, Martinis, Cocktails, Beer and Wine. Not to mention you will be serving with style and confidence with your flair  more...

Master Class Certification Mississauga The BartenderOne MasterClass is the MUST HAVE program according to industry standards If you're serious about getting a job in the bartending industry, this is the most complete bartender training program available. You will learn how to apply speed and accuracy techniques to Shooters, Martinis, Cocktails, Beer and Wine. Not to mention you will be serving with style and confidence with your flair  more...

Accelerated Master Class Certification Niagara Falls The BartenderOne MasterClass is the MUST HAVE program according to industry standards! If you're serious about getting a job in the bartending industry, this is the most complete bartender training program available. You will learn how to apply speed and accuracy techniques to Shooters, Martinis, Cocktails, Beer and Wine. Not to mention you will be serving with style and confidence with your flair  more...

Public Speaking Presentation Survival School ...has two unique qualities, appropriate skills and personal confidence. This confidence comes from knowing what you want to say, and being comfortable with your communication skills. In this comprehensive two-day workshop, you will master the skills that will make you a better speaker and presenter. It s like preparing every detail of a party. You are prepared, and it s going to be a smashing  more...

BartenderOne - Master Class Certification Mississauga The BartenderOne MasterClass is the MUST HAVE program according to industry standards! If you're serious about getting a job in the bartending industry, this is the most complete bartender training program available. You will learn how to apply speed and accuracy techniques to Shooters, Martinis, Cocktails, Beer and Wine. Not to mention you will be serving with style and confidence with your flair  more...

ISO 20000 Consultant Certification ...ed quality of service and increased business and customer confidence * Improved reputation, consistency & interoperability * Impartial and external standard method of assessment and audit * Assessments recognized internationally within the industry * Process improvement through assessment and benchmarking * Superiority over competitors * Better understanding of business roles and processes by  more...

Batending & Mixology Certification Mississauga Location: City of Mississauga Date: 2007-07-09 List Price: $249 Offered Price: $165.00 Seats Available: 10 If the MasterClass is not an option for you, the next best alternative is the Introduction to Bartending and Mixology certification program. This program covers the essentials of bartending, including Cocktails, Shooters and Martinis and will give you the knowledge and confidence to make  more...

Making the Transition to Management - 2 Day Seminar Location: Toronto Date: 2007-07-16 List Price: $1795 Offered Price: $1256.00 Seats Available: 1 How You Will Benefit * Understand your new managerial responsibilities - make a quick, effective transition to your new role * Establish credibility and effective work styles * Build alliances with peer Managers * Master the basics of coaching, communication, motivation,  more...

Bartender One Dare to Flair Want to accelerate your flair? This value bundle includes our signature Working Flair and Exhibition Flair workshops and will help you build confidence fast! From practical working techniques to show stopping tricks, this is the way to flair!  more...

Bartender One Dare to Flair Want to accelerate your flair? This value bundle includes our signature Working Flair and Exhibition Flair workshops and will help you build confidence fast! From practical working techniques to show stopping tricks, this is the way to flair!  more...

Bartender One Dare to Flair Want to accelerate your flair? This value bundle includes our signature Working Flair and Exhibition Flair workshops and will help you build confidence fast! From practical working techniques to show stopping tricks, this is the way to flair!  more...

No Pressure Prospecting ~ Sales prospecting March 22, 2007 8:00am - 2:00pm What you will learn: The 7 Integrated Keys to Sales Success The 25 Most Powerful Rules of Prospecting How to state your business to get a REAL prospect's attention How to engage a prospect with NO PRESSURE How to use "Voice Mail" to get prospects to call you back How to get past "Gatekeepers" How to make you "Cold Calls" wamr In this practical workshop,  more...

The Genius Inside Coaching Program ...Gamea which gave me clarity, focus and higher levels of confidence. Proper coordination of my talents allowed me to take some big leaps - I now have an incredible job where my strengths are highly valued and provides a passionate life that Ia m energized about every day." L. T.; Managing Director, Real Estate Investment Services Ideal for executives or managers facing  more...