Instructor Led Conflict Training in Canada

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Conflict Training Seminars and Classes
From World Class Productivity Inc
People Skills The Secret Behind Project Success ...nd with people, there are differing opinions, personality conflicts, office politics, and sometimes hidden agendas. Your people skills often make the difference between road blocks versus opportunities, and project success versus failure. Interacting effectively with others is at the heart of good project management. Poor communication and relationships result in significant issues and  more...
Hands-on Microsoft Project workshop / seminarcomputer lab ...in MSP - whether it is learning how to resolve a resource conflict, or how to use project filters - is taught within the context of the project simulation. The course begins with essentially a blank sheet, but by the end of the second day, participants have input a complete project into MSP - including resources, costs, task dependencies and constraints. They are all the while learning tips and  more...
From Corporate Training Services
Supervisor Training instructor led traininggroup study and discussionworkshop / seminar ...bjective decisions, communication skills and dealing with conflict, and planning and goal setting strategies. By the end of this workshop, participants will have a clear understanding of their functions, their weaknesses, and their strengths as a leader. This program enhances the understanding of the managera ™s roles and functions. The learning processes used are informational  more...
From Global Innovative Campus
Resolving Conflict in the Construction Project Environment ...n for disputes and disagreements to escalate into serious conflict. This conflict can be phenomenally expensive, both financially and personally. Delays in resolution, the financial costs of using the legal system and the added expenses of document management all contribute to increasing the cost of construction. The stress of litigation loaded onto the daily burdens of dealing with disputes  more...
ESL - English for Engineers Technicians and Technologists 40 Hrs ...written English Communicate better and reduce workplace conflict Reduce miscommunication Have more confidence in English communication Better understand the rights and responsibilities as a member of the Canadian society Take your career to the next level Participants will be assessed during the first session and assigned to the appropriate level based on CLB and  more...
Construction Contract Claims Avoidance and Resolution Description The objective of this presentation is to demonstrate that problem free (minimal) project delivery is possible through real example and a review of project management techniques. In reviewing Public Works statistics vis a vis the effort in time and money to defend against claims it is certainly more prudent to put the effort into contract administration as a preventative effort  more...
From Last Minute Training
Managing Conflict Course Description This course will assist you in understanding and implementing strategies that will help to manage conflict effectively. Course Objective You will identify the sources of conflict and how to manage conflict effectively.  more...
Conflict Resolution Training At the conclusion of this program, you'll understand the factors that contribute to workplace conflict. You'll know how to evaluate situations to determine how serious they are or might become, & the procedure for conflict resolution & sources....  more...
Leadership Grid Program workshop / seminar The LGP is a four day development program focusing on individual leadership; team skills and values based change management. Outcomes Through the session, participants: Gain a deep understanding of actual impact on others. Often contrary to intended or desired behaviour, this presents a starting point for change. Discovering how to achieve desired behaviour enables  more...
Best Practices for the Multi Project Manager - 2 Day Seminar workshop / seminar ...how to balance staff and workload while reducing risk and conflict * Recognize which projects are top priority and which are not * Improve personal time management and communication throughout the organization * Keep projects on track, on time and on budget What You Will Cover * Prioritize projects * Negotiate stakeholder expectations to establish scope  more...
Critical Skills for Supervisors and Managers workshop / seminar Location: Ottawa Date: 2008-01-22 List Price: $1495 Offered Price: $995.00 Seats Available: 2 Module 0: Introductions, Learning Objectives, Agenda Module 1: Pre-assignment Discussion - skills Inventory for Supervisors" Module 2: The Role of the Supervisor Module 3: The Thinking and Planning Process Module 4: Leadership Module 5: Day 2 Reconnect Module 6: Working As a Team Module 7:  more...
Facilitation Skills for Business Analysts 2 Days Business Analysis Facilitation Skills is a solid base for planning and facilitating effective meetings is imperative to success. Limited course enrollment ensures plenty of opportunity to practice and interact with other course participants as well as allowing time to focus on issues specific to their situation. Case-study driven workshops and simulations provide all participants with full  more...
Powerful Communication Strategies Would having the ability to build instant rapport with associates and clients be of value to you? Do you a manager, supervisor or team leader want to increase your leadership capability? Do you want to learn how to communicate more effectively with customers and employees? Are you looking to ease frustration and reduce conflict in the workplace? Do you want to be better understood up, down, and  more...
Resolving Conflict in the Workplace Participants who complete this workshop will: * Keep their attitude when others begin to wear them down. * Make commitments and follow through. * Reduce and eliminate indecisiveness by practicing regular goal setting. * Build a stronger platform for public speaking and making presentations. * Look ahead and focus on growth and opportunities. For more information  more...
The Management Success Formula (3 Days) This workshop will equip you with a comprehensive set of tools, techniques and information that will enable your success as a manager. Competencies addressed in the program include delegating, resolving conflict, motivating, setting expectations, planning and prioritizing, discipline, training and team-building.  more...
The Leading Edge: Leadership through Effective Communication ...ching and Feedback, Courage, Self Control and Acceptance, Conflict Resolution and Active Listening and Responding. * Demonstrate accountability and courage when executing decisions and communicating with staff. * Improve staff performance by identifying and overcoming the causes that block achievements. * Accept others and their opinions to combine their skills for the most  more...
Coaching A Leadership Skill This workshop addresses the needs of those who want to lead and inspire others in the corporate world. Completion of this workshop will result in: learning the key competencies of leadership including personal awareness, coaching and feedback, courage, self control and acceptance, conflict resolution...; demonstrate accountability and courage when executing decisions and communication with staff;  more...
Understanding Conflict and Adversity This workshop addresses the needs of individuals who want to set goals and say what they mean, in the corporate world. Participants who complete this workshop will: Keep their attitude when others begin to wear them down. Make commitments and follow through. Reduce and eliminate indecisiveness by practicing  more...
Contact Center Manager Certification Training ...ced stress by using a variety of proven assertiveness and conflict management techniques. * Enhance onea ™s effectiveness in leading and facilitating meetings for purposes of information exchange, decision-making, brainstorming, team-building, and customer-related topics, policies, and issues. * Delegate with more focus and confidence to achieve buy-in and commitment from others  more...
Conflict Resolution Negotiating Win-Wins ...conflict, negotiate and problem solve are an invaluable set of skills that all managers, team leaders and team members need to help build high performing, collaborative teams. This workshop provides all participants with a simple, direct way to understand the different fears that drive much of the conflict and resistance they see. Participants will gain confidence in their ability to  more...
Elite Customer Service Module 26 # In this full day session, participants will discover many of the essential skills, qualities, behaviours and traits that will increase their ability to service their clients in a professional, socially acceptable and business like manner. # You will learn why it is important to take personal ownership of customer concerns, situations and challenges and show people that you truly care through  more...
Client Care Representative CCR Certified Training Program 2 Days ...ve behaviour Act assertively on the job Consequences of conflict Negative attitudes Worry Module 5 - Face to face Listening Techniques Active listening Skills Telephone techniques Voice quality & stereotyped perceptions Module 6 - How to handle Difficult Clients Client support summary Difficult Customer exercises Day 2 Module 7 - Managing Stress Defining stress Bodily  more...
The Leading Edge Leadership through Effective Communication ...ching and Feedback, Courage, Self Control and Acceptance, Conflict Resolution and Active Listening and Responding. * Demonstrate accountability and courage when executing decisions and communicating with staff. * Improve staff performance by identifying and overcoming the causes that block achievements. * Accept others and their opinions to combine their skills for the most  more...
Facilitation Techniques for Requirements Development - nexient Learn How to: Identify the use of facilitation in business analysis Explain the role and responsibilities of a business analysis facilitator Plan a facilitation session Use the appropriate facilitation techniques for a given session Conduct a facilitation session using best practices Manage conflict during a session Identify facilitation opportunities in business analysis  more...
Negotiation Skills for Project and Contract Managers ...your own and the other party's negotiation style, diffuse conflict and turn it into an advantage, and negotiate more effectively. You will also learn how to negotiate for efficient cost and schedule performance and achieve successful results on time. Participants will receive coaching and feedback from the instructor and the other participants. By the end of the course, you will have  more...
Negotiation Skills for Project and Contract Managers - nexient ...your own and the other party's negotiation style, diffuse conflict and turn it into an advantage, and negotiate more effectively. You will also learn how to negotiate for efficient cost and schedule performance and achieve successful results on time. Participants will receive coaching and feedback from the instructor and the other participants. By the end of the course, you will have  more...
Facilitation Techniques for Requirements Development 2 day course Learn How to: Identify the use of facilitation in business analysis Explain the role and responsibilities of a business analysis facilitator Plan a facilitation session Use the appropriate facilitation techniques for a given session Conduct a facilitation session using best practices Manage conflict during a session Identify facilitation opportunities in business analysis  more...
Dealing with Difficult People Conflict Resolution- EMPOWER Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they cana ™t deal with the difficult people in their lives. This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you  more...
Negotiation Skills for Project and Contract Managers 3 day course -nexient ...your own and the other party's negotiation style, diffuse conflict and turn it into an advantage, and negotiate more effectively. You will also learn how to negotiate for efficient cost and schedule performance and achieve successful results on time. Participants will receive coaching and feedback from the instructor and the other participants. By the end of the course, you will have  more...
Life Coaching Leadership Development Course Develop your Life and Leadership skills. This program provides the foundation you will need, ensuring you have strong skills in time management, conflict resolution, setting & achieving goals  more...
Manage Conflict to your Advantage Upon completion, students will understand: How their attitudes & actions impact others, What their own natural Conflict Resolution style is, New & effective techniques for dealing with difficult people, Coping strategies for dealing with difficult people  more...
Conflict Management This workshop focuses on the application and practice of the skills necessary to: Identify conflict resolution styles, Choose an effective conflict resolution strategy, Provide negative feedback, Respond to criticism, Disagree diplomatically.  more...
The Leadership Grid Program Throughout a 40 hour session, teams of 5 7 participants work to achieve high quality team dynamics. Consensus based decision making, conflict management, candid communication & continuous improvement through critique.  more...
Project Management Leadership and Communication The skills you ll learn in this course will enable you to apply effective leadership strategies, improve your interpersonal communication, become more influential, help guide your staff through change, deal with conflict & practice ethical principles...  more...
Conflict Resolution Getting Along in the Workplace Learn: What conflict is & how it can escalate; 5 most common conflict resolution styles; How to increase positive information flow through non-verbal & verbal communication skills; Some effective techniques for intervention; How to strengthen staff trust  more...
Conflict Resolution Dealing with Difficult People During this one-day workshop you will learn, attitudes and actions impact others, techniques for dealing with difficult people, Coping strategies for dealing with difficult people and difficult situations, Techniques for managing and dealing with anger  more...
From Ignite Success
Your Attitude is Showing ...e face similar situations at work or home that indicate a conflict of values between themselves and another individual or group. In Your Attitude is Showing, you will learn to recognize and interact with others and to adapt to different values and beliefs systems. The workshop includes a values assessment with report to give a more complete understanding of how your values impact your decisions  more...
From Morris Interactive
Leadership Development Series ...nce: Recognize how you IMPACT and INFLUENCE others The Conflict Artist Learn how and why to have COURAGEOUS conversations Module #3 a March 14, 2011 Performance Management Understand how to work with employees to set performance standards and goals Documenting performance and conducting performance reviews The Secrets to Successful Goal Setting SMART Goals Setting standards and  more...
From PMC - Project Management Centre Inc
Managing Multiple Projects instructor led traininggroup study and discussioncoursewareworkshop / seminar Participants will learn to deal with the various challenges in managing schedules and resources in a multi-project environment. Proven tools, techniques and tips will be shared for increased work productivity and efficiency, reduced stakeholder stress and conflict with accurate tracking and reporting promoting successful multi-project completion. This course is designed for all levels (beginner/  more...
From MotivatedMinds, Inc
Appreciative Team Building Appreciative Inquiry (AI) is a strength-based process used to generate positive, sustainable change in organizations, teams, and individuals. Appreciative Team Building is a 1-day workshop that helps teams define their best team experiences and use that as a model for team development. Through dialogue and a series of exercises, teams envision their potential and develop actionable plans to  more...
Team Coaching Teams exist to produce results. The nature and measure of results vary from team to team, yet ultimately all teams are evaluated on their ability to produce results over time. Team coaching is a dynamic process that helps teams strengthen and sustain performance by equipping them with practical skills and tools to generate positive engagement and neutralize negativity. Ideal for leaders  more...
The Genius Inside Workshop Series The Genius Inside Workshop Series is an adapted version of a leadership development coaching program designed for groups. Ita s the perfect solution for organizations with budgetary constraints who want coaching for managers, executives and leaders. The workshops are interactive and efficient. At the outset of the program, personal effectiveness is linked to job  more...
From CorEmpower
Professional Development Workshops instructor led traininggroup study and discussioncoursewarebookworkshop / seminartrain the trainer Time Management Stress Management Conflict Resolution Interacting with Difficult People Effective Communications Skills Customer Service Team Building  more...
From Excel Thru Learning
Leading for Success ...ership, coaching, hiring, managing performance, training, conflict resolution, understanding personalities and diversity. Program Content: Leading for Today a Workshop - Leader vs. Manager a The Seven Laws of Being a Leader a Errors Leaders Make a How Do You Avoid Them Coaching Skills a The Importance of Feedback a Coaching and Effective Feedback Communication  more...
Conflict Is Not Your Enemy ...h both the tools and practice sessions required to handle conflict effectively. It also offers proven methods for recognizing and resolving conflict. Program Content: Introduction a What is Conflict? a Program Objectives Gaining Perspective a Are You Really in Conflict? a Understanding Conflict What Causes Conflict? a 1) Change a 2) Stress a 3) People a  more...
5-Star Customer Service This program teaches you how to provide structured superior Customer Service. It gives participants the tools necessary to provide outstanding support as well as effective communication skills, techniques to handling difficult customers and learn conflict resolution strategies. It encourages ways to build strong relationships and teaches participants how to manage business related stress.  more...
From Intelligent Management Inc
Increasing Revenue Using Systemic Marketing Sales A companya ™s success is based on the level of satisfaction of their customers. Any organization that wishes to be successful in the long term must build one reliable system that has customers and their needs in the forefront. Marketing and sales act as the companya ™s representatives towards the customer. By satisfying customer needs of today we are changing their current reality and  more...
Creating Breakthrough Solutions Our ability to create successful solutions, strategies and projects depends on how much we allow our limiting beliefs to influence us. We can train ourselves to systematically challenge our limiting beliefs. In this way we broaden our understanding of reality and, consequently, increase our ability to identify the actions we can take to change our current reality in the direction we want.  more...
From Psychometrics Canada
Myers-Briggs Type Indicator MBTI Step I and Step II Certification Program workshop / seminar .... Empower employees, enhance team productivity and reduce conflict. http://www. psychometrics. com/ en-us/ mbti_certification. htm Benefits of attending: - apply the MBTI assessment to improve training, team building and communication in your organization or for your clients - gain the skills you need to interpret this powerful tool successfully - understand unique personality  more...
From KoreView Performance Group
Difficult Conversations instructor led trainingworkshop / seminar Do you avoid conflict? Would you like to be able to engage in "Difficult Conversations" easier? This presentation will provide theory and practice to help you communicate your real thoughts and feelings more easily. You will also learn how to react on the other side of a difficult conversation.  more...
From Live to Learn
Management Development instructor led trainingon-line e-learning cbt (computer based)group study and discussionworkshop / seminartrain the trainerblended learning The challenge for all management today is to gain the respect, trust, enthusiasm and commitment of their employees. The Management Development Program is designed to help individuals increase their productivity and ability to manage other people, processes and performance within a complex and changing workplace. As with most of our programs, the MDP is customized to address your specific  more...
DiSC Behavioural Styles instructor led trainingon-line e-learning cbt (computer based)group study and discussionself directedDVDworkshop / seminartrain the trainerblended learning How do you foster trust, cooperation, understanding and acceptance at a time of broadening diversity? You can start by administering the DiSC Classic Profile to the people in your organization. The DiSC Classic Profile is based on the DiSC Dimensions of Behaviour model, which groups behavioural responses into four dimensions or clusters: Dominance, Influence, Steadiness, and  more...
From Affinity Consulting and Training Group
Managing Conflict & Resistance instructor led traininggroup study and discussionDVDworkshop / seminarDiSC Classic Profile ...e oftentimes come across as difficult because they handle conflict differently than we do. In fact, others approaches to conflict can often seem counterproductive, confusing, or even bizarre. This course provides managers with a simple, direct way to understand the different fears that drive much of the conflict and resistance they see. Through DiSC , managers learn their style of handling  more...
Improving Individual and Team Effectiveness instructor led traininggroup study and discussionDVDworkshop / seminarDiSC Classic Profile Think of the first team you were on.You probably quickly discovered that each person had a unique way of doing things. Sometimes team differences are easily accepted and laughed about, and may even complement each other. But too frequently teams find that those differences can also cause confusion, stagnation, or frustration. Only when people have a framework to make sense of their differences can  more...
Reducing Team Conflict instructor led traininggroup study and discussionDVDworkshop / seminarDiSC Classic Profile ...conflict. So why is it so pervasive, so enduring, and so difficult to resolve? One of the primary reasons is that we all have a natural instinct to see just one side of an issue: our own. Can this instinct be reshaped? Twenty-five years of DiSC training shows that it can. This is a simple but powerful program that helps individuals and groups develop the understanding and empathy to work  more...
From Morris Interactive
Harmony in the WorkPlace instructor led traininggroup study and discussion This session is based on clarity in the workplace, good two-way communications, giving and taking criticism in a constructive manner, and how to create good rapport with employees, co-workers, prospects and customers. It addresses how to get on the same page as the group listed above to get the most out of business relationships.  more...
Impact Leadership Training instructor led traininggroup study and discussion Morris Interactive has over 75 live, instructor led course pertaining to the topics of confluict resolution, communciation, customer service, leadership, presentation skills, strategic planningetc. For more information on any of our custoimized programs delivered by subject matter experts, please contact us at info@morrisinteractive. ca, or view our website at http://www. morrisinteractive. ca  more...
From Performance Management Consultants
Supervisory and Management instructor led training ...Conflict Resolution Coaching and Teambuilding Dealing with Difficult People Effective Performance Appraisals La gestion efficace des employ s - notions fondamentales en supervision Managing for Superior Results I: The Fundamentals of Supervision Managing for Superior Results II: Managerial Leadership Managing for Superior Results III: Transformational Leadership  more...
From Leadership Centre Canada
Fundamentals of Supervision instructor led traininggroup study and discussionworkshop / seminarInteractive Fundamentals of Supervision is a practical guide to help participants expand and enhance their basic supervisory skills. This innovative four module, 16-hour program focuses on effective communication, problem solving, conflict resolution and leadership.  more...
Fundamentals of Leadership instructor led traininggroup study and discussionworkshop / seminarInteractive Fundamentals of Leadership is a practical guide to help participants expand and enhance their leadership skills. The emphasis is on motivation, commitment, and sound decision making. This innovative four-session program focuses on effective communication, problem solving, conflict resolution and leadership.  more...
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