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Instructor Led Conflict Training in United Kingdom

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Conflict Seminar Schedule

	Program	Location
June, 2012
4th Jun	Team Dynamics Team Leadership	London, London	[Register]
11th Jun	Executive Leadership and High Performance Team Management	London, London	[Register]

July, 2012
2nd Jul	Corporate Governance and Strategic Management	London, London	[Register]
2nd Jul	Tourism and International Relations	London, London	[Register]
9th Jul	Communication Dynamics and Networking in Organisation	London, London	[Register]
16th Jul	Training Expenditure or Inv... For Accelerated Rate of Return	London, London	[Register]
30th Jul	Managing Individuals and Groups in an Organisation	London, London	[Register]
30th Jul	Managing Individuals and Groups in an Organisation	London, London	[Register]

August, 2012
6th Aug	Managing Internal and External Cultural Diversity	London, London	[Register]
13th Aug	Women In Management	London, London	[Register]
27th Aug	Anti-Dumping and Anti-Subsidy Claims Measures and Stance	London, London	[Register]
27th Aug	The Management of Organisational Resources	London, London	[Register]

September, 2012
3rd Sep	Executive Leadership and High Performance Team Management	London, London	[Register]
17th Sep	Team Dynamics Team Leadership	London, London	[Register]

October, 2012
8th Oct	Training Expenditure or Inv... For Accelerated Rate of Return	London, London	[Register]
8th Oct	Communication Dynamics and Networking in Organisation	London, London	[Register]
15th Oct	Managing Individuals and Groups in an Organisation	London, London	[Register]
15th Oct	Corporate Governance Principles and Practice	London, London	[Register]

November, 2012
2nd Nov	Six Thinking Hats for Meetings	Central London, London	[Register]
5th Nov	Managing Organisational Quality and Resources	London, London	[Register]

December, 2012
10th Dec	Executive Leadership and High Performance Team Management	London, London	[Register]
16th Dec	Client or Customer Care	London, London	[Register]
17th Dec	Diversity Management a Value Added Inclusion	London, London	[Register]

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Conflict Training Seminars and Classes

From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute

Advanced Agricultural Project Management ...mum team size Providing team incentives Encouraging conflict Averting Groupthink Avoiding the risky shift syndrome Employing transactional analysis Employing effective diversity management and discouraging resonation Encouraging members Harmonising team Performance Management Solving Interpersonal Problems Among Team Members. Helping Team Members To Channel more...

Accounting and Finance World Bank Compliant Course ...ow Income Countries Middle Income Countries Fragile and Conflict-Affected Countries Development Effectiveness Harmonization Alignment Aid Effectiveness Review Project Database Country lending Summaries What is a Project? Project Major Sector Procurement Method How the Project Cycle Works Project Status Board Work Program Monthly Operational Summary Status of Projects in more...

Project Management in Action Managing World Bank Projects ...ffective functioning Demonstrate their ability to manage conflict effectively, incorporating the occasions when it should be encouraged Outline the steps that they will take to avert groupthink and promote teamthink Demonstrate their understanding of the a risky shift syndromea ™, outlining the steps that they will take to avert them Demonstrate their ability to employ transactional more...

Comprehensive Real Estate Management

...ers, when faced with difficult situations - Dealing with conflict between client/ customer and front-line staff. - The responsibility of service provider/ goods retailer under The Sale and Supply of Goods to Consumers Regulations 2002. - Client Service: The Legal Environment - Obligations of the service provider under the a Sale of Goods Act 1979a ™ - The responsibility of service more...

Community Management Skills

...ng Meetings; Gate keeping; Managing Information; Managing Conflict in Meetings; Dealing with Reports; - The Legal Status and Requirements of Community Groups Gaining Charitable Status; The Charity Commission; The Register of Charities; The Role of The Named Correspondent; Completing and Submitting Annual Returns; Submitting Annual Return and the Trustee Update form on the more...

Communication Dynamics and Networking in Organisation

... * Withdrawal * Special pleading - Inter-team conflict; - Sources of inter-team conflict; - Consequences of dysfunctional conflict; - Team decision-making; - Social identity theory - Team building and maintenance roles: Improving team effectiveness - Encouraging members - Harmonising - Standard setting - Gate-keeping - Determining the optimum team more...

Executive Leadership and Corporate Communication

... * Withdrawal * Special pleading - Inter-team conflict; - Sources of inter-team conflict; - Consequences of dysfunctional conflict; - Team decision-making; - Social identity theory - Team building and maintenance roles: Improving team effectiveness * Encouraging members * Harmonising * Standard setting * Gate-keeping more...

Tourism and International Relations

...ar security Module Two - INTERNATIONAL RELATIONS AND CONFLICT RESOLUTION Objectives: By the conclusion of the specified learning experiences, delegates will be able to: - Demonstrate an understanding of the extent to which International Relations affects our daily lives; - Conceptualize International Relations as a field of political science that is concerned mainly with more...

Managerial Facilitation of Value-Added Customer Service Excellence Course

...r / Client Loyalty 4. RESPONSIBILITY - Dealing With Conflict Between Client / Customer And Front Line Staff - The Responsibility Of Service Provider And Manufacturer - Client Service: The Legal Environment - Obligations Of The Retailer/ Service Provider Under The a Sale Of Goods Act 1979a ™ - The Responsibility Of Service Provider And Manufacturer 5. INTERNAL more...

Tourism and International Relations Module 2

...Conflict Resolution 1. OBJECTIVES: By the conclusion of the specified learning experiences, delegates will be able to: - Demonstrate an understanding of the extent to which International Relations affects our daily lives; - Conceptualize International Relations as a field of political science that is concerned mainly with explaining political outcomes in international security more...

Tourism and International Relations Module 3

...n the light of the GATS. - Use cases to illustrate the conflict that persists between National Security and free service promotion under GATS. - Use the case of US Ports Authority (P and O Ferries) and the (Dubai Ports Authority) to support the nation that there is some element of protectionism in the international service trade agreement under GATS. - Evaluate the US Stance towards more...

Tourism and International Relations Modules 2 and 4

...Conflict Resolution Module Contents, Concepts and Issues - International Law - Theories of International Relations - The effect of International Relations on Daily lives - International Relations as a field of political science - Role and intended outcome of political science in international security affairs - Role of political science in international political economy more...

Tourism and International Relations Modules 1 and 3

Tourism and International Relations - Module 4

... to appreciate the nature of controversy and intellectual conflict, and how to balance the needs and interests of opposing points of view. - Demonstrate and understanding the various components of the tourism system on a local, state, regional, national, and international level. - To identify the role of government in establishing regulations and policies to protect, conserve, and more...

Human ResourceTraining and Development Management ...hip Between Strategic Management And Resource Management Conflict Between Corporate And Operational Management In Relation To Resource Utilisation0 6 Training Expenditure or Investment?: Training Needs Analysis, Costing & Budgeting For Accelerated Rate of Return a Part 2 a The Functions of Management a Planning As A Function Of Management a Strategic Plans a Tactical Plans a more...

Managing Individuals and Groups in an Organisation

...y e) Withdrawal and f) Special pleading - Inter-team conflict; - Sources of inter-team conflict; - Consequences of dysfunctional conflict; - Team decision-making; - Social identity theory - Team building and maintenance roles: improving team effectiveness - Encouraging members - Harmonising - Standard setting - Gatekeeping - Determining the optimum team size - Providing team more...

Women In Management

PROGRAMME OUTLINE: - Gender Disparity In Organisations - Women and 'The Class Ceiling': Why Does It Exist and What We Can Do About It? - Overcoming Negative Perceptions About Women - Halting The Perpetuation Of The a Queen Bee Syndromea ™: Women Acknowledging The Plight Of Their Less Successful Female Counterparts. - Women and Leadership Styles: Creating Compatibility Between more...

Training Expenditure or Investment Training Needs Analysis Costing Budgeting For Accelerated Rate of Return

...Between Strategic Management And Resource Management - Conflict Between Corporate And Operational Management In Relation To Resource Utilisation - The Functions of Management - Planning As A Function Of Management - Strategic Plans - Tactical Plans - Operational Plans - Standing Plans - Co-ordinating as a Function of Management: Training and Development Modification more...

The Management of Organisational Resources

...ment & resource management - Exhibit awareness of the conflict, which is likely to persist between corporate & operational managers regarding allocation & utilisation of resources - Demonstrate awareness of the traditional ways of controlling organisational resources, their benefits & drawbacks - Simulate the design, operation & analysis of responsibility centres - i. e.: - more...

Team Dynamics Team Leadership

...tive functioning - Demonstrate their ability to manage conflict effectively, incorporating the occasions when it should be encouraged - Outline the steps that they will take to avert groupthink and promote teamthink - Demonstrate their understanding of the a risky shift syndromea ™, outlining the steps that they will take to avert them - Demonstrate their ability to employ more...

Talent Management

... - Providing members with the expertise to address mutual conflict resolution - Monitor, unhinderingly, the output of high performance teams - Relaxing managerial presents, without losing control - Influencing high performance teams 5.) Talent Management Reward Structure OBJECTIVES: - Provide the impetus for talents to perform effectively through equitably rewards - View equity more...

Managing Organisational Quality and Resources

...agement & resource management - Exhibit awareness of the conflict, which is likely to persist between corporate & operational managers regarding allocation & utilisation of resources - Demonstrate awareness of the traditional ways of controlling organisational resources, their benefits & drawbacks - Have simulated the design, operation & analysis of responsibility centres - i. e.: - Revenue more...

Managing Internal and External Cultural Diversity

...s-management of multiculturalism - Gender differences - Conflict between body language and spoken words - Efforts to avert or eliminate communication barriers - The type and level of communication that each organisational culture encourages - The extent to which particular organisational cultures encourage or impair communication 4.) The Management of Workforce Diversity: A Value more...

Corporate Governance Principles and Practice

...advice to managers regarding the aversion or reduction of conflict the a Legal-Professional Authoritya ™ mix pose, so as to enhance organisational effectiveness - Demonstrate an understanding of the concept of power and how it might be applied for the benefit of the organisation - Identify sources of power in organisation and their implications for effective management and more...

Corporate Governance and Strategic Management

Executive Leadership and High Performance Team Management

...hips in autonomous work teams - Suggest how effective conflict management might enhance the lifespan of high productivity teams - Demonstrate the ability to place equity in the context of organisational reward - Demonstrate and understanding of the place of equity in the functioning of high productivity teams - Illustrate the role of the internal and external Organisational more...

Diversity Management a Value Added Inclusion

...ee career & promotion system and reduction in work-family conflict; - Demonstrate their understanding of a sentiencea ™ as a basis for discrimination; - Have devised a system by which gender, racial and ethnic heterogeneity are promoted; - Be aware of the de-moralising effect of a resonationa ™; - Be able to recognise resonation, taking the necessary steps to avert or prevent more...

Client or Customer Care

...s, when faced with difficult situations 23. Dealing with conflict between client/ customer and front-line staff. 24. The responsibility of service provider/ goods retailer under The Sale and Supply of Goods to Consumers Regulations 2002. 25. Client Service: The Legal Environment 26. Obligations of the retailer/ service provider under the a Sale of Goods Act 1979a ™ 27. The more...

Anti-Dumping and Anti-Subsidy Claims Measures and Stance

...UKa ™s Stance on Anti-Dumping: A Departure from, and conflict with Europe - The UK Trade And Investment White Paper, 'Making Globalisation A Force For Good' - Analytical Support For The Trade And Investment White Paper - The UKa ™s response to the EU Commissiona ™s concern on anti-subsidy Some Anti-Dumping Conclusions: - The Tendency Of All Countries To Take Action To more...

MSc Human Resource Training and Development Management

...mployee resourcing process - Managing the potentially conflicting concerns of stakeholders in employee resourcing - Dealing with stakeholdersa ™ values and expectations - Traditional approaches to employee resourcing - Emergent and contingency approaches to employee resourcing - The role of employee resourcing in business and subsystem strategy - The role of employee more...

Human ResourceManagement a Practitioners Approach

...ee career & promotion system and reduction in work-family conflict. - Demonstrate their understanding of a sentiencea ™ as a basis for discrimination. - Have devised a system by which gender, racial and ethnic heterogeneity are promoted. - Be aware of the de-moralising effect of a resonationa ™. - Be able to recognise resonation, taking the necessary steps to avert or prevent more...

From Wise Owl Business Solutions Ltd

Microsoft Project 2007 We can not make you a perfect project manager, but we can show you how to use Microsoft Project effectively. Learn how to juggle tasks and resources, and create that all-important Gantt chart! This course also covers topics such as creating and assigning resources, conflict levelling and splitting tasks. For a full list of course topics, see our website more...

From H2 Training & Consultancy Ltd

Assertive Communication for Women

...ertiveness, ways to build my confidence and how to manage conflict/difficult situations. This course more than met my objectives" "This course provided a good breakdown of what it means to be assertive and gave good practical advice about how I can change at work." "It was very helpful to discuss approaches from the past and how to improve on these in future." "A very practical and useful more...

Dealing with Difficult Relationships at Work

Increasing numbers of people have to deal with difficult relationships at work. If the issue is left un-addressed, it is likely to cause severe stress, poor performance and declining morale. This H2 training will enable participants to deal more professionally, confidently and calmly with difficult encounters at work. It will provide explanations and practice of the essential skills needed to more...

From Resourceful Change

Licensed NLP Practitioner training 7- Day Intensive

...praisals, interviews and time more effectively * Resolve conflict more quickly and effectively * Create empowering new beliefs to break through personal barriers * Communicate more powerfully, flexibly and confidently to any audience * Understand and manage the link between your mind and body * Apply advanced language patterns to influence yourself and others easily * Elicit specific more...

From Control Security Limited

Triplicate train the trainers program ...deliver training to adults and in community colleges. The Conflict management level 3 for deliverers of conflict management, this award is not just for those in the security industry, it is also very usefull for thos eof whom deliver to the health sector and other teaching professions and finally the Physical Intervention level 3 for deliverers. This is an approved programe that we are more...

BTEC Level 3 Award in the Delivery of Conflict

...Conflict Management Training Two mandatory core units: Principles and Practices of Conflict Management and Training Scenario-based Learning and Training in Conflict Management This is the programme you must complete to delievery conflict management training for SIA licencing . Please review our website :www. securitycourses. co. uk If you have any questions email more...

From WWP Training Ltd

Successful Negotiating Skills ...conflict to a win-win situation If you struggle to get what you want from people whose help you need but over whom you have little direct authority, you may need to brush up your a win-wina ™ negotiation skills. Successful negotiation helps you to resolve situations where what you want conflicts with what someone else wants. In a win-win situation, you find a solution that is more...

Resolving Conflict How to produce positive outcomes from difficult situations This programme gives greater insight into human behaviour, identifying why some people are difficult and how to deal with different types of people problems. This programme is for you if you need to understand, manage or prevent the potential development of situations involving aggression and conflict, or deal with difficult people. more...

Personal Impact First impressions count. Get yourself noticed in a positive way and make a real difference to your relationships with both colleagues and customers. This programme is for you if you want to find your own personal power, deal effectively with conflict and project a stronger image. You will discover your own personal style and learn how to use communication techniques and body language that will more...

From Control Security Limited

BTEC EDEXCEL LEVEL 2Door Supervisor Training Door Supervisor Training Level 2 Award in Door Supervision. Control Security Ltd has a team of Trainers with vast expertise in the Security Industry including Door Supervision. For the last few years there have been many changes in the security industry including the licensing of Door Supervisors and the improvement in training standards. Our Door Supervisors training use real scerinos that more...

BTEC Level 2 Control Security Ltd offer training in vehicle immobilisation once a month in a Central London Location for trainees within the wheel clamping industry. Courses are designed for people just starting out within the Wheel clamping industry of for people who may be returning to the industry. Who is the course for? For those currently working as a Wheel Clamping or those wishing to begin work as a more...

Edexcel Level 3 BTEC Award in the Delivery of Conflict Management This course is taught to people who will be provding Conflict mangement training to staff within the workplace . This is a requirement to teach the SIA conflict mangement section of the Door Supervisors Vehicle Immobilsation course and many more more...

From Spectrum Training Services

Fabulous Facilitation

Introduction: Facilitation skills are essential for anyone seeking to guide people through a process of learning or change. Successful facilitators use a variety of techniques to enable all members of the group to participate, encourage them learn from each other and use their collective wisdom to develop solutions to which they are committed. Course Aim: This event provides training for more...

Appraising for Peak Performance

...y is performance appraisal one of the greatest sources of conflict in organisations? Often people are often unclear about what it is that appraisal actually achieves. For many people experience of appraisal is inevitably linked with problematic issues such as pay awards or difficulties with performance. Perhaps this contributes to the confusion. There are 3 reasons for ineffective more...

From Cosensa Learning & Development Ltd

Positive influencing skills Course Objectives: It is not positional, but personal power that really matters. Positive influencing skills is designed specifically to help you develop the confidence and practical influencing skills that can ensure you make a positive impact even in difficult situations. The programme also forms the ideal starting point for your development journey; helping you understand where you are now, more...

Negotiation Skills for senior leaders and managers ...uations Use creative thinking to plan Understanding why conflict is inevitable but can be positive Day Two Patterns of behaviour Highlight the importance of body language Conflict strategies -Develop the skills necessary to handle a variety of everyday confrontational situations Identify the areas of potential causes of stress where you can "take control" and plan a positive course more...

Coaching for Leaders Managers ...ively on an individual and group basis Understanding why conflict is inevitable but can be positive Conflict strategies -Develop the skills necessary to handle a variety of everyday confrontational situations Exercises and role play of current situations Identify the areas of individual, potential causes of stress where you can "take control" and plan a positive course of action Turn more...

Managing Conflict in the Workplace ...Conflict in the workplace can have a significant effect upon productivity, motivation and the retention of personnel. This highly participative programme analyses the types of conflict that occur and sets guidelines for managing those situations. By the end of this course, delegates will be able to use techniques that enable them to deal confidently with conflict, disagreement, aggression and more...

Managing difficult situations on the telephone ...esigned to help delegates reduce resistance and potential conflict when they are talking to people on the telephone. Delegates will learn how they can use these situations to their advantage to develop their relationship with a customer and control situations in order to achieve a positive outcome whilst on the phone. Contents: By the end of the session delegates will be able to: more...

Managing Effective Meetings ...chniques for fostering creative thinking and dealing with conflict, difficult people and issues during the meeting. Ultimately, this course shows delegates how to effectively prepare for, control, chair and manage meetings and associated follow up activities. Contents: By the end of this course, each delegate will be able to: Identify the most effective ways to communicate a message more...

From Illumine Training

Rapid Team Building

The Rapid Team Building programme is an effective route for an organisation to offer learning and team building to enhance productivity, creativity, reduce-conflict and develop team working skills. They are structured to bring out an individuala ™s potential as well as that of the team as a whole. A focused half day team building programme for groups and teams in your organisation. For more...

Six Thinking Hats for Meetings

...conflict and poor judgement if not managed well. If this sounds familiar, then a creativity and problem solving programme geared towards more effective group dynamics is what you need. The Six Thinking Hats ® programme uses techniques from Edward de Bonoa ™s landmark book 'Six Thinking Hats'. The programme teaches a surprisingly simple and proven technique that provides everyone with a more...

Train the Coach In today's ever-changing business environment, coaching is probably the most effective method available to managers and team members to develop skills and thereby increase performance. Many organisations now support a coaching culture; however it is only the most dedicated of managers who implement this effectively as part of their management style. Coaching is the technique that enables us to more...

From Beyond The Blue Ltd

Conflict Management and Resolution

...Conflict Management and Resolution is a course designed specifically to help candidates deal with conflict, aggression and violence they may face in their workplace. Workplace violence represents itself in many different forms and does not always mean physical violence, it includes; bulling, verbal aggression, threats and harassment. Workplace violence is estimated to cost organisations in more...

From Watt Works Consulting Ltd

Raise Your Game

This course will show you how to create real momentum to achieve the changes you want to make in your personal or professional life. Youa ™ll learn how to manage conflict within yourself and with others, how to manage stress, maintain your focus and cope with multiple tasks and demands. If you want to begin tap into your true potential and accelerate your progress towards your desired future, more...

Conflict Resolution

Provides a wide range of techniques to help you manage conflict within either a work or personal context. Wea ™ll share a number of powerful and practical techniques and strategies with you, enabling you to defuse situations, deal with aggressive behaviour, enhance communication and negotiation, generate commitment and improve relationships a and much more. more...

NLP Skills for Classroom Management

This course provides a thorough grounding in the use of NLP within a teaching and classroom management context and will provide skills in establishing rapport, the effective use of language for influencing pupils, dealing with difficult behaviour, defining and agreeing outcomes, use of metaphor and using a variety of techniques to ensure engagement and commitment. more...

From Skills Matter

Michael Vizdos ScrumMaster Certification Michael Vizdos is an experienced agile coach, Certified Scrum Trainer, speaker, and author (including co-author of the book the Enterprise Unified Process, 2005). He has more than 19 years of experience in the IT industry LEARN HOW TO: a Define "done" for Agile teams and how to help them get there a Lead retrospectives a Build High Performing teams a Create product backlogs a more...

From Iridium HRD Consulting Limited

Communicating and Influencing with Integrity

This two day presentation skills training course/ workshop covers : understanding how different people communicate because they have different filters, building rapport, excellence in listening, handling conflict, assertiveness. It is delivered by Gill Graves author of Presenting Yourself With Impact. Effective presentation skills are key to success in today's business environment; whether it is more...

From Corporate Coach Group

Management Training

The programme is designed for managers who need a practical method to help them to become immediately more effective. The purpose of the training is to help managers interact with people in such a way as to improve productivity and create a good atmosphere. Team leaders will achieve additional skills that will help them to be more effective and confident. The training style is practical, more...

Conflict Management Training

...conflict very well. Instead, they sometimes mismanage conflict and make the situation worse. Conflict in a team is inevitable and could even be beneficial, but only if it is managed according to correct principles. On this course, you will learn exactly how to handle conflict situations and difficult people. The purpose of the training is to help managers interact with people in such a way more...

Communication Skills Training

Clear and confident communication is a vital skill to everyone in business. Poor communication costs time, money and effort. This Communication Skills Training Course will provide you with essential skills to communicate more effectively. Clear and confident communication will make your team function more effectively. Learn how to be more accurate and persuasive. Explain your ideas with more...

From The Office Training Company

Communicating With Confidence

...s that get you the answers you need? - Manage and resolve conflict effectively and positively? - Know how to impact positively on other people s feelings? - Get the best from those around you? - Build rapport easily? - Feel successful? What would your life be like if you did? Communicating effectively requires a balance of listening, questioning and responding appropriately to the people more...

From Pearlcatchers Ltd

Crucial Conversation - personal effectivenss and communication skills

...r-performing employee, asking for a pay rise or resolving conflict with a colleague. All too often, we fail to achieve our objectives in these conversations, not because we use the wrong words to express our desires, but because we unconsciously send negative signals to other people. In other words it s not what you say, but the way that you say it. Behaviourists have known of this more...

Dealing Positively with Conflict

...conflict, leaving issues unresolved? Do you lack understanding and confidence in the face of conflict? Do you waste valuable time fire fighting disagreements between colleagues? If you answered yes to any of these, then you might need to learn more about curing conflict . Conflict is not always a bad thing but can become problematic if it gets out of hand. Managing conflict costs more...

From Aspire Leadership

Line Management

Our line management programme contains a selection of modules that we think are invaluable for those looking to develop their people management skills. We know from experience that line managers benefit from exploring issues like time management, understanding conflict and conflict resolution, delegation and giving feedback. So they are all in here. This is an interactive 2 day public course, more...

From CP Training Consortium

Conflict Resolution This Three-day programme provides participants with the tools to face and resolve conflicts in a win-win manner. The challenge in managing Conflicts is to differentiate between harmful conflicts and those that may be channelled to realise better solutions. It is well recognised that some conflict is considered a good thing as it generates dialogue to create more synergistic outcomes, leading to more...

From Potential Unearthed Ltd

Assertiveness and Confidence Building I am sure that all of us would like to be more assertive at times? Being assertive is a great behavioural characteristic to have and this course is aimed at everyone across all levels of business who would like to move away from being passive or agressive and into the world of assertion. The session will provide you with lots of practical and realistic tools that you can use to reduce the more...

From Welsh Association of Anger Management

Temper your Anger

Temper your Anger is an intensive weekend groupwork course that has been designed to help you explore and understand your anger. We will show you the tools that you need in order to safely manage it and to express it in an appropriate manner and we will develop an accurate profile of your anger and stress levels, thereby giving you an insight into what triggers your reactions. Some of the more...

Anger Management One to One This is a One to One Anger Management programme that has been designed to help you explore and understand your anger. We will show you the tools that you need in order to safely manage it and to express it in an appropriate manner and we will develop an accurate profile of your anger and stress levels, thereby giving you an insight into what triggers your reactions. more...

Conflict ResolutionDealing with Anger in the Workplace This course has been designed to prepare those people who come into contact with hostile and difficult behaviour as part of their everyday or working lives, on how to deal with it appropriately. We will show you effective strategies that will help you defuse a hostile confrontation and equip you with the skills needed in order to de-escalate the situation safely. more...

Anger Essentials

ANGER ESSENTIALS is a one day workshop that will show you some of the tools that are required in order to develop a healthy relationship with your anger. The workshop will offer you the opportunity to have a close look at your own anger type, your stress levels and provide you with effective coping and calming strategies. Anyone over the age of 16 is welcome to attend. Some of the topics that more...

From Aspect Training

Core Management Skills ...vation, leadership, understanding & developing your team, conflict handling, delegation, and coaching. The aim is that every participant should leave with a solid practical skills base, and also a specific action plan in relation to their own team. Successful organisations contain managers who are enthusiastic, motivated, can influence and are able to get the best out of others, whilst more...

From Natural Health House

Reiki Beginners First Degree Level I

...pite its 'spiritual' nature Reiki has no dogma and has no conflict with any religion, so is fine for people of all beliefs or those of none at all! Unlike other Therapies , the ability to channel Reiki energy is passed on from Reiki Master to student, after which, the ability to channel Reiki stays with you for life. The Next Reiki I Beginners course is starting in Ashford Kent on more...

From ALE Associates Ltd

Hospitality sector training ...alification or as part of induction training Award in Conflict Management Duration One day a Helps staff to avoid and manage conflict within their work environment a Designed in conjunction with conflict management specialists in the licensed retail sectorAward in Customer and Drinks Service (Licensed Hospitality) Duration 10 guided learning hours a Provides candidates more...

From Get Set 4 Success

NLP Practitioner

... conditioning at your fingertips How to resolve internal conflict - parts integration, the key to personal congruence and focus Presentation skills and communicating effectively to your audience AND ON THE ADDITIONAL TRAINING: Time Line Therapy (TLT) Practitioner Certification Elicit the Time Line Discover the root cause of presenting problems TLT allows you to take control of your more...

From Frost & Sullivan

Channel Management - Get the Most out of Your Sales Distributors

... segmentation techniques and using segmentation to reduce conflict Deliver two practical methodologies for determining initial inventory Set targets for non-stocking partners Identify the critical role of the partner business plan in establishing and maintaining channel control Deliver channel partner performance using an audit model Identify why and how to use more...

From The Door Supervisor Training Organisation

SIA Door Supervisor Security Guard Course

...t was not so easy for me, never worked a door or hands of conflict. I was put at ease; Tommy is a great guy, wealth of experience and a way of getting the training over in a simple and uncomplicated way. Mind you he may tell you different, his students were hard work, there was quite a language barrier he had to get over and also using slang and local words. Again Tommy had this guy wanting to more...

From The Training Experts Ltd

De-escalation Breakaway Techniques People in certain working environments often face potentially dangerous or threatening situations on a daily basis and therefore need to learn effective techniques of calming and negotiation; a process which should always precede any physical coping strategies such as control and restraint. Target Group This course is aimed at any personnel who work in potentially volatile environments. more...

Conflict Resolution With high levels of crime in society, it is not surprising that violence and aggression finds its way into the workplace. Regardless of whether the aggression emanates from the challenging behaviour of vulnerable service users, angry clients, members of the public or our own employees, organisations have a duty of care to provide relevant and effective training to reduce workplace violence. more...

Counselling Skills ...individuals where difficult situations need addressing or conflict is a significant or ongoing factor. Target Group This course is aimed at team leaders and senior management who have the responsibility of dealing with staff issues. Objectives Upon successful completion of this course delegates will: Have a structured overview of how counselling skills are relevant to workplace more...

Anger Management This is a stand alone two day workshop giving participants the basic tools of anger management. In this model participants work together in a safe, supportive environment and the emphasis is on the experiential aspect of being part of a group. This workshop will help participants to develop a greater understanding of their anger and to learn and practise effective anger control techniques. more...

Operation Management Program ...ve techniques, manage performance and deal with pressure, conflict and stress within the workplace Target Group This program is designed for those who are either new to the role of Operations Manager, who current Ops managers who wish to refresh their skills. Objectives By the end of the course, participants will be able to: Identify their role within the organisation; Highlight more...

Lone Outreach Worker Development Program ...ions arise and develop; Demonstrate techniques to handle conflict / potential conflict effectively; Demonstrate an awareness of the impact we have on others; Understand customer perceptions; Demonstrate verbal and non verbal communication techniques; Deal effectively with complaints and aggressive behaviour; Confidently adapt to the changing demands of their role; Understand the effects more...

Management Development Program ...improving personal effectiveness, and deal with pressure, conflict and stress within the workplace Target Group This program is aimed at those who are either new to a managerial role, who current managers who wish to refresh their skills. Objectives By the end of this module, delegates will be able to; Identify their role within the organisation; Understand the impact of poor more...

Managing Conflict ...ng ever increasing levels of aggression in the workplace, conflict management is vital. This course focuses on equipping the delegate with the skills to cope effectively when conflicts occurs, and be able to reduce the likelihood of it arising in the first place. Using a variety of training methods, this course is designed to be highly informative, interactive and relevant to the more...

From DSM Assessment & Training

EMOTIONAL INTELLIGENCE - MANAGING YOUR EMOTIONS Course Aims: Discover and explore the role your emotions play in your perception of the world, personally and at work. Emotional Intelligence Training will help you realise that far from hindering you, your emotions can help you a if you listen, understand and master them. By improving your emotional potential, you considerably reduce your stress and improve your ability to listen, adapt and more...

From Linx Training - SIA Security Training courses from 90

SIA Door Supervision

...try, Unit 2 Working as a Security Door Supervisor, Unit 3 Conflict Management for the Private Security Industry Unit 4 Physical Inervention Skills for the Private Security Industry. Course assessment and Duration SIA Door Supervisor course will be assessed by 3 multiple choice exams. Course is usually run over 3 consecutive days. Book online now or call 020 8622 3742 to speak to an more...

From Ice-Training

Conflict Management

...Conflict Management courses are bespoke to the needs of the client. Whether the role is a front line security position, confrontational situations at airport check in desk for example or simply operating in an environment where there is likely be anti social behaviour - this course will be tailored to suit the specific needs of your organisation. The course is typically run over two days more...

From GET LICENSED - UK's Largest SIA Licence Training Provider

SIA Licence Door Supervisor Training

...e to follow procedures for emergency situations UNIT 3 Conflict Management for the Private Security Industry Guided Learning Hours: 8 Learning Outcomes LO1: Understand the principles of conflict management appropriate to their role LO2: Understand how to recognise, assess and reduce risk in conflict situations LO3: Understand how to communicate effectively in emotive more...

From Integrated Safety Associates

SIA Door Supervisors

Under the Private Security Industry Authority Act 2001, all individuals wishing to work in the private security industry must undertake a recognised qualificationbefore applying for a licence. The Level 2 Award in Door Supervision has been developed to meet the requirements of the Security Industry Authority (SIA). It is based on the relevant SIA Specifications for Learning and Qualifications more...

From Timian Training and Development

Challenging Behaviour and Physical Interventions

a Legal Perspectives a Policies, procedures and documentation a Causes of challenging behaviours including violence and aggression a Acceptability of procedures a The low arousal approach o SPACED a Passive avoidance strategies a Breakaway techniques a Behaviour management strategies o Developing Individual Reactive Strategies more...

From Team Training Services

SIA Retail Guarding To work within the retail security industry, an individual must have undergone a structured programme of training as specified by the Security Industry Authority (SIA). Retail Security Officer The course is aimed at anyone who wishes to work as a Security Officer within the retail security area, such as shopping centres, malls or retail parks. more...

SIA Static and Patrol Guarding To work within the retail security industry, an individual must have undergone a structured programme of training as specified by the Security Industry Authority (SIA). Static Guarding This nationally accredited course is aimed at anyone who wishes to work as a Security Officer within the Retail Guarding, Static Guarding & Patrol Guarding security areas. more...

SIA Security Door Supervision To work within the security industry, an individual must have undergone a structured programme of training as specified by the Security Industry Authority (SIA). Security Door Supervisor Team Contracts Services will ensure that training is designed and delivered to suit the needs of your staff, customers and your organisation, and to facilitate this, we deliver the nationally accredited more...

Maybo Communications Conflict Manag Violence in the workplace is on the increase, particularly when your employees deal with the general public. All employers are responsible for the safety of their employees whilst at work. This includes taking action to prevent violence and offering support should this happen. There can be serious consequences if this is not addressed. more...

IOSH Working Safely ...y * IOSH Working Safely * Maybo Communication & Conflict Management * CIEH Principles of Manual Handling * CIEH Principles of COSHH * CIEH Intermediate Cert in Supervising Health & Safety * CIEH Level 3 Award in Risk Assessment Principles and Practice Security Operations Courses * SIA Door Supervision (including Conflict Management) * SIA more...

From PROSEC Consultancy Limited

EDEXCEL Level 2 BTEC Award in Door Supervision

... of 2 units :- * Unit 1 - Door Supervision * Unit 2 - Conflict Management and Communication. Key Areas * The role of door supervisors * Customer care * Social skills * Licensing law * Health & safety at work * First aid * Fire safety * Emergencies and emergency procedures * Drugs * Searches * Refusing entry * Eviction * Use of force * Offensive weapons * Arrest * Scene more...

From RPD UK Limited

Understanding the role of 'manager'

Managers need to be aware of the 'bigger picture'. This course considers the organisation as a whole and looks at the attributes, skills, and business awareness that a manager needs in order to be effective and successful. This two-day course looks at the complexities of managing in the 21st Century. It gives the participant the opportunity to think about the organisation from a manager's more...

Leadership and customer service management

This course considers the organisation as a whole and looks at the management attributes and skills needed to effectively look after staff and at the same time provide good customer service. The aim is to teach practical management and customer service skills that can be put into practice the day after the course. more...

From Reveal Solutions

NLP Practitioner training

Comprehensive 16 day INLPTA Practitioner, scheduled conveniently in 4 blocks of Thursday to Sunday:- 1 - 4 September, 6 - 9 October, 3 - 6 November & 1 - 4 December 2011. Our modular Practitioner course is designed for individuals who want to understand what underpins the techniques of NLP and to make changes in their lives that are sustainable and that work for them. The course is ideal more...

From Claybrook NLP

Practitioner Training NLP Time Line TherapyTM NLP Coaching Hypnosis ...ccessible anytime, anywhere) a How to Resolve Internal Conflict (Start focussing on what you want and make decisions easily) a Reframing (Turn negative events into learning opportunities) a Presentation Skills (Make your presentation memorable and interesting for your audience) a Time Line Therapya Techniques (Remove negative emotions from past events so they don't effect more...

From Square 3 Training

Project Management People Skills Who would benefit from this programme: This course is for people who manage all or part of projects and will develop the knowledge, skills and awareness to achieve greater success by improving their interpersonal relationships. The course is a mixture of personal reflection, discussion and input from the trainer with practical exercises and role plays to practice techniques in a supportive more...

From NLP Centre of Excellence ltd

NLP Practitioner ...nt Perspective. Learn how to resolve personal and group conflicts quickly and easily. Gain fundamental insights about other peoplea s points of view, to aid decision-making and leadership. Learn powerful tools and techniques to help you to become your own best adviser. Strategies & Techniques - How do we do what we do? Find out the processes of how others make decisions. Learn how more...

From Professional Mediation Resolutions (PMR) Limited

OCN Certificate Mediation in the Workplace Train to be a Workplace Mediator OCN accredited National Certificate 'Mediation in the Workplace' in Derbyshire - residential(with Special Offer of FREE ensuite room and FREE breakfast/ lunch/ dinner) every May/ June and central London non residential every Oct/ Nov the lowest cost, highest value mediation courses in UK and Worldwide Book your place on our web site: www. more...

From Showsec

SIA Level 2 Award in Door Supervision and Level 2 Award in CCTV ... Private Security Industry Working as a Door Supervisor Conflict Management Physical Intervention Level 2 Award in CCTV which is a 4 day course Working in the Private Security Industry Working in CCTV Operation Practical CCTV Operation Upon the completion of the course, all candidates will receive their certificates in Level 2 Door Supervision and the cost of the course includes the more...

From Syndicate Training Services

Managing yourself through difficult times ... Further areas include dealing with anger, stress and conflict and an opportunity to look at how you can manage your work and leisure to achieve greater satisfaction. The programme is delivered either as one to one sessions for those who wish to have more personal attention or can be delivered in small groups as a workshop. Telephone and internet chat is also available through Skype. more...

From Blueprint Training Solutions

Close Protection Body Guarding Training ...dilemmas a Venue based security a Communication and conflict management skills The training scenarios will give you the opportunity to practice the skills and knowledge that you have gained throughout the course in a realistic but safe environment prior to heading out into the field as a Close Protection Officer. Cost 999 ILA accepted (www. ilascotland. org. uk) Venue Bath more...

From Dynamis Education Centre

SIA Door Supervisor Security Guarding The course is designed to meet all requirements laid down by the SIA (Security Industry Authority) and enables all candidates that successfully complete and pass the course, to apply for an official SIA Door Supervisor Licence. As an approved SIA Contractor, the Dynamis programme is delivered by accredited and experienced training personnel in order to ensure quality and maximise success rates. more...

From Simply Conflict Training Services Limited

BIIAB BII Personal Licence Holders Course NCPLH (Online avalible) (NCPLH)

...Option one Cost: 95 Option two cost 130 Simply conflict screens all clients individually for disabilities and learning difficulties and recognized that there are clients who require additional support throughout the course. We offer additional staff on our courses to assist with any identified needs resulting in exceptional pass rates. If you wish to make an enquiry about our more...

From Just ONE Recruitment and Training Limited

Managing Conflict Aggression Violence ...alth & Safety Executive. Glynis M Breakwell's Model of Conflict which allows staff to gain a practical understanding of the various levels of personal arousal which occur during the onset of agitation, aggression and/ or violence. The teaching & exploration of appropriate response options to each stage of the model. (Includes Welcoming Diversity, Risk Assessment, De-fusion & Active more...

From Dynamis Insight

The Law and Using Reasonable Force, Briefing for Managers

This briefing and workshop is designed to help your managers to understand the answers to common questions in regards to the use of Physical Restraint in care environments and in relation to Vulnerable People: As a manager, what are the Health and Safety implications with regards to personal safety in the workplace? What laws govern the use of force by staff in our occupation? What are more...

From Achilles UK

BII National Certificate for Door Supervisors

Achilles UK offers SIA approved training courses to those looking to work as Security Guards or Door Supervisors. Once you have completed the course you will be fully qualified and able to apply for your SIA license. As part of your Achilles UK training course we will obtain your SIA license application form and assist you with completion. Remember, results are available 24 hours after your more...

From Positive solutions u. k

Combat Kickboxing We are offering private courses in combat kickboxing. This is designed to give every student maximum knowledge in the shortest time frame, and therefore making this very useable in any conflict situation. All training equipment is provided and we can cater for up to twenty people at a time. more...

From Dynamis Insight

Confrontation Management Essentials

Our CME course incorporates leading research and innovations from the Personal Defense Readiness programme developed by pioneer personal safety educator, Tony Blauer. The essence of this self-defence and breakaway course is in reducing the risk of a violent confrontation as much as possible through detection and defuse strategies while enabling the learner to defend themselves appropriately if more...

From blue concept training

Public sector workers conflict training

... a global decrease in resources, public sector staff need conflict management skills more than ever. Through the 'public sector partnership agreement' we are able to deliver training programmes at subsidised rates. Please contact us for more details. The 'public sector partnership agreement' subsidised rates do not apply to open courses. Typical participants include: Housing & benefits more...

Conflict Management Skills for dealing with customers

...conflict management training benefits individuals and teams who have to deal with conflict and difficult people in the workplace. We adapt our training to meet the specific customer issues and the needs of participants. During the course we will work with participants to develop bespoke solutions for real-life situations. We learn very early in our development as human beings various ways to more...

Lone worker training

...aving to deny people money, claims advisors can risk conflict and physical injury. Engineers go into lonely places (e.g. blocks of flats to do routine maintenance). Sometimes staffing levels mean areas are single manned by staff who are exposed to the public are at some risk of conflict, violence or abuse. This training is designed for both people who are new to the lone worker role more...

From Achilles UK

Physical Intervention

The Physical Intervention course demonstrates techniques in the context of using reasonable force in the United Kingdom. By attending and successfully completing this one day programme delegates learn and practice Physical Intervention techniques for use in: Self defence Defence of others Escort, eviction and arrest We recommend that the delegate has received formal conflict management more...

From Vocaltrademark

Voice Workshop Yorkshire

Where does your voice come from? Vocal clues to how we feel Developing vocal musicality Reading emotion in others voices Sonic re-inforcement Understanding the sounds of conflict Resolving conflict with your voice more...

From Motivational Training

Re-inventing Leadership

... How to handle conflict. How to read body language from one of the world’s leading experts; to have more control. How to develop a positive mental attitude. more...

From Easy Management of Aggression Ltd

Training in the Management of Violence and Aggression

EMA Ltd provides nationally recognised training to organisations large and small anywhere within the UK. We can tailor our training to the needs of your organisation to ensure that your staff are competent in the areas that are beneficial to your organisations needs. We can provide outstanding training programs to your staff at all levels. EMA is innovative in its approach to teaching, focusing more...

From Arcadia Alive Ltd

Conflict Management Skills

...conflict management course benefits individuals and teams who have to deal with conflict and difficult people in their workplace. The course is modularised to adapt to the needs of participants who may be dealing with conflict from either external customers, internal customers or within their team. It is a highly practical course and participants learn through a range of training approaches more...

Handling Conflict on the Phone

This course benefits individuals and teams who have to respond to 'external' or 'internal' customers over the phone. It equips participants with the understanding and ability to manage conflict and difficult situations on the phone. This is a practical course, participants learn through a range of training approaches including short demonstrations, skills practice, reflection and discussion. more...

Safe Lone Working

Small things account for big risks when you are working alone, particularly if the environment is 'off-site' and unknown to you. These risks need to be addressed in order to ensure the personal safety of lone workers. If you are a health visitor, care worker, taxi driver, meter reader, transport or delivery worker, emergency services or security worker, to name but a few, you will need to know more...

From Blueprint Intelligence IT Training

Positive and Effective Conflict Management Skills (for the workplace)

... for this very special seminar on Positive and Effective Conflicts Management . At this specially organised event, you will discover how to do the following; Learn how to keep your cool with conflict management strategies that work Understand how to assert your position positively Learn how to handle difficult situations with confidence and poise Gain a lifetime of confidence more...

From Solutions in Mind NLP

7 Day Licensed NLP Practitioner.

7 Day Licensed NLP Practitioner Course 2007 21st May-24th May and the 4th, 5th + 6th of June Investment is 1400 Venue :The Campanile Inn, at the SECC, Glasgow During the NLP Practitioner Programme you will learn how to: * Let go of unwanted habits and behaviours in yourself and others and replace them with new more useful ones. * Become more centred and aligned * Access instant motivation and more...