Instructor Led Conflict Training in United States

Team Building Boot Camp Send your team members to a one-day training to help them understand how to be effective team members. Team members will complete the DiSC personal profile system ® online prior to the workshop. The DiSC will help team members determine their preferred work style and collaborative approach. Key learnings will include the five practices of collaboration, how to manage conflict, getting your  more...

Workplace Violence Prevention One of the most critical components of any agencya ™s prevention program is training. Training is necessary for employees and supervisors, as well as for the staff in offices that may be involved in responding to an incident of workplace violence. By participating in our customizable 8 hour employee training sessions conducted by our subject matter experts, you will have access to proven  more...

Secrets to Management Success ...ers develop responsible employees, decrease struggles and conflict, encourage a accountable momentsa as learning opportunities and provide appropriate workplace counseling when needed. All the secrets will be revealed! Course Objectives : Successful completion of this course will increase your knowledge and ability to: a Develop responsible employees a Foster good decision making  more...

The Art of Influencing Others ...hods for de-escalating difficult situations and resolving conflict effectively. Through a series of structured experiences, develop and learn to apply skills that improve your effectiveness when marketing your services in any communication skill. Course Objectives : Successful completion of this course will increase your knowledge of and ability to: Build rapport and develop genuine  more...

Reestablishing Workplace Civility In this course participants will identify different types of disruptive behavior and techniques and approaches to overcome conflict, bullying and rudeness. They will create and implement organizational communication strategies to redefine the organizational culture into one of trust and teamwork. This course allows participants to practice techniques for running productive meetings and one on  more...

Conflict Resolution This program offers approaches that will help you identify and enhance the most important aspects of conflict resolution. Develop communication skills that support conflict prevention and practice tools that will end conflict in even the most difficult situations. When you feel that conflict has gone beyond your means, this program offers the benefits of using a third party, as well as procedures  more...

Communication Skills for Technical Professionals Technical professionals need effective communication skills to accompany their technical prowess. The ability to communicate, cooperate, coordinate, resolve differences and persuade others effectively will determine success as much as the ability to perform the technical aspects of the job. This program will help technical employees build rapport with a wide variety of individuals, prepare  more...

The Art and Science of Communication This program will provide methods and information to analyze and improve your own communication and help you assist others. We communicate in many ways: with our words, tone, eyes, and bodies to name a few. Understand the hidden meanings behind the various communication methods and devise strategies to communicate more effectively and avoid unnecessary conflict.  more...

The Communication Mystery Solved This is an accelerated learning program in which learners will complete a series of activities through which they will learn communication skills, as well as uncover a murder mystery. In this course the instructor plays both the trainer, as well as a cantankerous police chief. The theme transports participants through assertive speaking skills, active listening skills and appropriate conflict  more...

Diversity Awareness Training This course explores diversity in the workplace. It begins by examining the various aspects of diversity, defining diversity and guiding students through a look at the components of diversity that they personally bring with them. The impact of perception is also examined. Stereotypes are identified and defused through an experiential exercise. Techniques to manage conflict successfully,  more...

Developing and Maintaing Effective Teams ...able in the way they carry out their duties. Problems and conflicts within the team are addressed quickly and professionally. The quality of decisions made by the team is high and reached through collaboration and consensus. All members share a sense of satisfaction in the work they accomplish. The team is constantly learning, growing, and adapting itself, as necessary, to changing requirements  more...

Being an Effective Team Member An effective team is a group of interdependent people who agree on a goal and affirm that the best way to achieve that goal is to work together. An effective team also creates an enjoyable experience for its members, who look forward to team meetings and feel a real sense of progress and accomplishment. These characteristics of a team dona ™t just happen. They require contributions from each  more...

Resolving Conflict - Strategies for Improving Communication and Building Relationships ...'t always see things the same way we do. We seem to be in conflict. Sometimes conflict is disabling, preventing future progress. Sometimes conflict is laughable upon discovering a misunderstanding. This hands-on seminar provides a number of exercises to help you develop approaches and skills that allow you to move past conflict and work more effectively, both in one-on-one relationships  more...

Developing Your Project Management Skills - The Basics for Success ...ces in formal and real authority...managing and resolving conflict...obtaining team commitment Project planninga validation of the project missiona defining objectives ...aligning objectives with the goala developing the plan and budgeta work breakdown structure development Project schedulinga developing accurate estimates... resource leveling to prevent over  more...

Facilitating Group Collaboration Did you know that many judge your effectiveness and leadership skills by how well you run your meetings? The key to a successful group session is having an effective facilitator who can organize the meeting, control it and skillfully guide the team towards achieving their goal for the session. You may think a We already know how to facilitate group sessionsa ™ but you will be surprised at  more...

Conflict Resolution ...Conflict Resolution is a class that is taught on premsis. Typically we look for a class size of a minimum 20 employees. This can be split up over 2 classes in a two day period. I will travel to your location and teach the seminar to your employees and empower your employees to handle difficult situations with guests, customers, clients and other fellow employees. Your employees will learn  more...

Managing with Awareness Managing with Awareness is the step beyond traditional 'diversity' training and helps managers and supervisors apply the knowledge and increased awareness. The workshop specfically helps managers and supervisors: * Improve Morale * Handle Conflict More Effectively * Provide Better Employee Recognition * Support Inter-Cultural Communication * Handle Sensitive Issues  more...

Emotional Intelligence Individuals, who are not "emotionally smart" waste time on worry, stress, conflict, self-control, and sometimes undermine their own happiness and success. This course will help you learn how to build better interpersonal skills, manage reactions, raise your level of emotional intelligence, and gain greater success in working with individuals and teams.  more...

Communication Skills Manager As a leader, your communication skills are your most important asset. This skill-packed program will help you better communicate with your employees, respond to conflict, handle difficult situations, and build professional relationships. Learn interpersonal skills to help you conquer office politics, develop rapport, and defuse bad situations. Increase cooperation, enthusiasm, personal  more...

Interpersonal Business Communication This course builds a foundation of relationship skills to help you communicate, respond to conflict, handle difficult situations, and relate to customers and coworkers. You will earn interpersonal skills to help develop professional rapport and defuse bad situations. You will increase cooperation, enthusiasm, personal productivity, and most importantly, job satisfaction.  more...

Dealing With Difficult People Tired of difficult people ruining your day? This full-day course will provide you with new tools to better manage difficult people, such as employees, clients, disputants and family. This course provides an overview of the theory and practice of negotiation in difficult situations and/ or where emotions are volatile. Topics include power imbalances, apology and forgiveness, impasse strategies  more...

Mediating Family and Divorce Cases Kate Otting, lead instructor and practicing mediator has taught this course for over 15 years, with continuous updates reflecting the latest tools and research. This course provides trained mediators with in-depth theory, training, sample documents and practice in mediating divorce and family cases. Participants receive a Certificate of Completion at the end of the course. Attorneys: this  more...

Powerful Communication Skills ...sertively and get results! Manage emotions and confront conflicts with confidence. Be able to deliver feedback and respond to criticism with grace and strength. Project a professional image when in meetings and in presentations. Get your ideas heard and be able to respond to what ever comes your way with tact and finesse! Learn to promote yourself. Build rapport with coworkers, bosses,  more...

Child-Custody Mediation Training 20 Hour Basic Child Custody Mediation Training. Courses held approximately once a year but also available for presentation to groups by special arrangement. This course assumes prior basic mediation training and focuses on the basic knowledge and skills needed to mediate cases involving child custody issues. The curriculum is designed to meet the requirements for inclusion on the Idaho Supreme  more...

How to Deal with Difficult Demanding Customers Amazing Phone and In-Person Strategies November 18 9 AM - Noon Bellevue MASTER THE SECRETS TO DEALING WITH DIFFICULT, DEMANDING CUSTOMERS Reduce frustration, and know what to say when. Handle challenging situations while delivering excellent service. If you work in customer service, government agencies, or call centers, you may find yourself faced with challenging, difficult, frustrated or just plain rude people daily. Learn  more...

Dealing with Difficult Demanding People Amazing Phone and In-Person Strategies MASTER THE SECRETS TO DEALING WITH DIFFICULT, DEMANDING CUSTOMERS Reduce frustration, and know what to say when. Handle challenging situations while delivering excellent service. If you work in customer service, government agencies, or call centers, you may find yourself faced with challenging, difficult, frustrated or just plain rude people daily. Learn what it takes to handle them  more...

Dealing with Negativity in the Workplace Need an Attitude Adjustment? Morale Low? Under Stress? Surrounded by Negative People? It can be hard to stay positive when faced with challenges and change. And its even harder when youa ™re surrounded by negative people. Learn secrets to being up even when things are down! Eliminate negativity and increase your energy and productivity! Want to feel positive on the job again?  more...

The Art of Conflict Management in the Workplace ...Conflict in the workplace is inevitable. This seminar explores productive ways to diffuse workplace conflict. Topics covered include understanding the basic sources of workplace conflict, dealing with vertical and horizontal conflict, understanding the role personality types play in resolving conflict, using humor to diffuse volatile solutions, and understanding the value of employee assistance  more...

Tricycle Teambuilding Is your team a tricycle team? Find out at this unique teambuilding seminar with a focus on developing trust among team members, bringing out the best in each team member, and resolving team conflict. Additional topics include understanding the importance of team roles, recognizing how teams can get mired in quicksand, and re-starting momentum when your team gets stuck. Through a series of group  more...

The MIS Audit Leadership Institute This five-day, fast-track program has been specifically designed to provide senior-level audit leaders with the strategic approaches and critical skills they need to successfully guide the audit function in 2012 and beyond.  more...

Communication Calisthenics Composer John Powell once said, a Communication works for those who work at it. His quote suggests that being an effective communicator is not something that just magically happens. Rather, we must continually exercise our communication skills. This is particularly true in the workplace, where communication can often seem like a tug-of-war. Communication Calisthenics is a two-day seminar designed  more...

Workplace Communication Boot Camp During this seminar, attendees will strengthen their active listening skills and exercise giving and receiving constructive feedback. Through interactive activities, participants will discover how to voice disagreement without getting bent out of shape and learn how to work out conflict constructively. The session will conclude with a discussion of how to rid the workplace of the excess weight of  more...