Instructor Led Conflict Training Classes in United States

Anger Management Classes ...e stress and anger more effectively * Experience less conflict with teachers, parents, family members, co-workers and corporate management * Increase your capacity to create positive outcomes in your relationships with others and yourself * Improve your ability to communicate with others in a way that clearly states your feelings, moods and needs * Learn effective stress  more...

Transforming Workplace Conflict Learn to manage conflict by identifying conflicting personality styles in this dynamic one-day workshop. Discover the sources of conflict: differing perceptions of facts, methods, goals or values. And find out how to manage the conflict through strategies such as avoiding, smoothing, bargaining, forcing and problem solving.  more...

Performance Management This powerful two-day workshop for management teams covers the fundamental principles of human capital management and performance improvement. In the context of the manager s environment, we build a common framework for developing skills in communication, influence, behavioral, conflict and change management. This workshop also explains the use of the Performance Management Tools and explores how  more...

Managing Conflict Understand the elements of conflict, recognize conflict management styles, tips for handling conflict, tips for avoiding conflict, enhance conflict management skills.1/2 day for staff and additional 1/2 day for managers.  more...

Powerful Communication Skills for Health Care Professionals ...of a manager s time is spent dealing with interpersonal conflicts. The skills taught in this program help to reduces that time Improve levels of adherence with clinical advice Raise levels of patient satisfaction - Improved Communication: Communication breakdown is the #1 factor in a patients decision to litigate Enhanced effectiveness and cooperation within the health care  more...

ASSERTIVE COMMUNICATION SKILLS WORKSHOP It s no mistake and should come as no surprise that those who are assertive in life and at work achieve success. Many times though, we are afraid to ask for what we need, feeling we are pushing or being rude to others. Today s business environment requires that we have the flexibility to step up to those challenges we are dealt with to win. This workshop helps participants understand that  more...

LEADERSHIP MANAGEMENT SKILLS WORKSHOP Happy employees make happy customers! This workshop helps managers understand that increased communication and trust are the keys to leading team members and long-term organizational success. The course is critical for participants whose firms demonstrate management dysfunction. Best practices and case studies are taken from firms on the Fortune 100 Best Companies to Work For List. This  more...

Myers-Briggs Would you like to improve morale, productivity, communication, collaboration, leadership and customer satisfaction? We are certified to present Myers-Briggs Training in its many applications including: Teams Dealing with Conflict Individual Change Organizational Change Career Development Career Decisions Selling Culture  more...

Cultivating a Culture of Teamwork ...his seminar emphasizes different strategies for effective conflict management, and is designed to provide attendees with practical suggestions for improving the way they deal with conflict in the workplace. Just because people are employed by the same company does not mean that they see themselves as a team or that they engage in teamwork. Working together is not the same thing as teamwork.  more...

Reproducible Program Library - Customizable Soft Skills Training Programs ...including: Change Management Coaching Communication Conflict & Stress Management Customer Service & Sales Diversity & Harassment Emotional Intelligence Employee & Professional Development Finance Generational Human Resources Leadership & Management Negotiating & Sales Organization Development Performance Management Problem Solving & Decision Making Project Management Team  more...

CONFLICT RESOLUTION For Win/Win results ...Conflict is one of the most misunderstood aspects of human interactions. Improperly managed, conflict distracts from personal satisfaction and organizational productivity. Properly managed, conflict is the loam that nourishes growth and progress. Anger is a force that can move an organization forward to improve, or, it can be a force that destroys the organization's ability to fulfil it's  more...

Soft Skills Training These classes are not technical in nature and do not require the use of a computer. Such as Time Management, Technical Writing, and Conflict Resolution.  more...

Winning Negotiations ...ations, et., etc. Let s try to define the main sources of conflict; what makes so difficult to reach an agreement? Is it just interests or something more? Let s play a game, let s have a simulation and let s understand what we are really doing while negotiating. Let s understand the real impact of culture, social hierarchy, values, countable interests, etc. in negotiations. 3. There are  more...

Conflict Resolution Learn how to Turn Conflict into Collaboration. Conflict is inevitable because of a diverse workforce, constant change, stress from doing more with less, confusion over responsibilities, and miscommunication.  more...

Fighting Fires Without Burning Bridges Interactive course teaching: - Negotiation is not a competitive sport - Preparing for effective internal and external negotiations - Collaborative decision-making among corporate tribes - Using both the walking-in and dynamic BATNA to measure the balance of power and benefits of a given negotiating - Understand that information is the fundamental asset in negotiation - Recognize that successful  more...

Managing Troubled Projects Despite the rapid advancement of the profession of project management, every organization has projects that are not achieving from time to time. There is a need to recover or rescue these projects in order to meet their business objectives. Learn about the tools and techniques that help you take over an existing project and succeed in meetings its objectives.  more...

Newly Appointed Managers Whether you are a new or existing manager, you face unique challenges. New managers need to make the transition from individual contributor; they must accomplish their own work as well as motivate others to achieve results. Existing managers need to continually develop key skills in order to lead their staff toward achieving business goals. Through skill-building exercises and activities, group  more...

Resolving Conflict: Strategies for Improving Communication and Building Relationships ... t always see things the same way we do. We seem to be in conflict. Sometimes conflict is disabling, preventing future progress. Sometimes conflict is laughable upon discovering a misunderstanding. This hands-on seminar provides a number of exercises to help you develop approaches and skills that allow you to move past conflict and work more effectively, both in one-on-one relationships and  more...

Understanding Others: Essentials for Team Success ...ur new insights to communicate more effectively, minimize conflict, and work together much more effectively. This workshop employs team exercises and professionally facilitated discussions to help your team discover common roadblocks and how they can easily be avoided. The result is improved team decision-making skills, role clarity, enhanced team effectiveness and long term productivity.  more...

High Performance Teams SKILLS FOR HIGH PERFORMANCE TEAMWORK. The premise of this program is that organizations are much more healthy and productive when their relationships are strong and people know how to work together. In a highly interactive enviornment team members have fun whild learning principles and skills to ensure that they communicate, resolve conflict, solve problems, make decisions and maintqin a  more...

Respectful Relationships (The Positive Approach To Ending Harassment & Discrimination In The Workplace!) Merrily Archer, employment law attorney and former trial attorney for the EEOC explains the laws in her fun and folksy style and either Sam Lloyd or Tina Berthelot teaches what to do and how to do it to assure that interactions are perceived by others as appropriate and respectful. If you are seen as respectful you will not be accused of harassment or discrimination! This training has been used  more...

People Skills for Technical Professionals, Supervisors & Managers Most supervisors, managers and technical professionals receive little or no interpersonal skills training in preparation for their jobs. Most of their time is actually devoted to dealing with people and American Management Association studies reveal that 75% of managers who are terminated are let go because of their difficulties with people! This "How To" training has been one of our most popular  more...

Handling Conflict With Skill ...conflicts and even minor conflicts can have a negative impact upon morale, communication, teamwork and productivity. Most people have a spontaneous response to conflict situations that only adds fuel to the fire! Learn new responses that will help you resolve conflict situations with win-win outcomes. You will learn how to identify quickly which of the 3 conflict roles others are playing and  more...

Communicate Effectively With Practically Anyone! Most people depend upon rapport happening accidentally and most have rapport only with a limited number of people. Learn how to create and maintain rapport with almost anyone in this practical and valuable seminar You will learn how to use "Blending" to make a connection quickly and how to recognize and match communication styles to assure effective, win-win interactions while building rapport and  more...

Facilitating JAD Sessions ... work with customers/users, gather information and manage conflict. They will develop a complete and focused agenda that will help participants to achieve their goals. The program culminates in a mini JAD session. Who Should Attend IT Business Analysts and their managers What You Will Achieve  Hands on experience as you work in a team, performing the roles of Facilitator, Session Analyst  more...

Conflict Resolution Training Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend.  more...

Handling Challenging Situations Handling Challenging Situations Overview If your job was easy, anyone could do it! You re constantly facing challenges — in fact, that s your JOB! This module helps you address some of the challenges you face in trying to balance company policies and procedures while resolving customer issues and providing a positive customer experience.  more...

Running Effective Meetings Meetings are a part of everyday life for business people, teachers, all types of groups and associations. It is a chance for people to share information, learn from each other, and make decisions that will move a group forward. However, if meetings are not well planned or conducted, they can result in unnecessary conflict, lack of progress, and frustration on the part of group members, which can  more...

Symptoms of Troubled Teams & What to do About It Teams provide interesting challenges for today's businesses. On the one hand, specialized resources and a fast-paced environment often make teamwork necessary in order to compete. However, in reality teams can often be more inefficient, draining time and effort as hidden agendas and conflict derail performance. Identifying symptoms that your team is in trouble and not functioning at peak  more...

DiSC Classroom Certification for Trainers, Coaches, and Consultants The Classroom DiSC Cetification For Trainers, Coaches, & Consultants is a two-day seminar delivered by DiSC Trainers with 20 years of experience. This two-day process empowers trainers, coaches, and consultants to learn the DiSC model, deliver DiSC workshops to their employees/clients, incorporate DiSC into coaching and consulting settings, and to utilize the model and tools to meet their  more...

Gateway Leadership Certificate Program ... Module 2: Managing Interpersonal and Organizational Conflict (3 days) Conflict is a fact of life. There is good conflict and bad conflict. The key is to understand when either is present and then manage each appropriately. This module specializes in teaching the student how to a) diagnose the root cause of conflict (organizational, interpersonal or intrapersonal), b) build a plan  more...

Positive Assertive Management If you have trouble saying "no," or feel that people do not really listen to you, this workshop is for you! It will empower you to state your case, resolve conflict, and negotiate positive outcomes - and give you fail-proof techniques to insure you will be heard.  more...

Understanding Managing Conflict ...Conflict is a fact of life. By better understanding conflict and how it affects your working relationships, you can begin to make conflict work for you, not against you. This highly-interactive 3-day course will help you strengthen your ability to work creatively with all types of conflict and improve your effectiveness in interpersonal relationships and negotiations. Extensive resources for  more...

Managing Successful Negotiations Whether knowingly or not, people negotiate everyday when they haggle over price, decide which movie to see, discuss the conditions of employment, or settle terms and conditions of a contract. The program is designed to help you acquire the necessary concepts, skills, and techniques to prepare for and conduct successful negotiations.  more...

Communication and Interpersonal Skills This 2-day Communication and Interpersonal skills is highly interactive and participants will learn to improve their communication skills and change behaviors to create a people-oriented environment. The need to be receptive to new ideas and selling ideas to others will be highlighted. Participants will learn how to motivate others and build a successful team; give and receive constructive  more...

Conflict Management ...Conflict Management is highly interactive and focuses on improving conflict resolution skills. Participants will learn how to recognize conflict situations, and apply classic conflict-resolution strategies. We will explore how conflicts arise and discuss ways to maximize individual differences to build collaborative teams and productive relationships. Emphasis will be placed on how to recognize  more...

Customer Service Skills This 2-day Customer Service Skills program is highly interactive and participants will learn the importance of a customer-focused attitude, building relationships, and using positive language, voice/tone, projection, posture, and gestures. The organization's mission will be covered, and the keys to customer service will be employed. Hands on exercises will be used to demonstrate the appropriate  more...

Managing Conflict Being able to effectively manage conflict can often determine the success or failure of an organization. This practical managing conflict training will assist all employees in understanding and handling conflict situations within your organization  more...

Managing with Awareness Managing with Awareness is the step beyond traditional 'diversity' training and helps managers and supervisors apply the knowledge and increased awareness. The workshop specfically helps managers and supervisors: * Improve Morale * Handle Conflict More Effectively * Provide Better Employee Recognition * Support Inter-Cultural Communication * Handle Sensitive Issues  more...

Advanced Conflict Management ...conflict is perhaps the largest reducible cost in organizations today. It is also probably the least acknowledged. It is estimated that more than 65% of performance problems result from strained relationships between employees, not from deficits in individual employees' skill or motivation. Interdependent workplace relationships are a fertile soil from which conflict can sprout.  more...

Handling People with Tact and Diplomacy This is a course for career minded professionals who want to excel in the interpersonal and communication skills needed to build a positive / influencing image. Learn how to resolve conflict, project self confidence and gain an understanding of non-verbal communication types.  more...

The Basics of Team Building This is a course for Managers/Supervisors who need to set rules to govern member behavior, team meetings, team structure and to orient new members. Gain a clear understanding of how to start and build a team and the key components in productive teams. Learn how to manage team conflict, overcome resistance, and establish effective training.  more...

Management Skills for New Managers ...itor performance and give feedback Listening Skills and Conflict Management -Learn the impact of nonverbal, attending behaviors -Understand the difference between active and passive hearing -Practice active listening -Learn a method for managing conflicts -Understand the difference between aggressive, assertive, passive, and passive-aggressive behaviors Action Planning To set goals  more...

Six Thinking Hats Six Thinking Hats is a proven process that reduces meeting times, resolves conflicts, enhances communication, increases meeting output, boosts creativity, and helps individuals and groups solve problems and make sound decisions. It is the foremost thinking and conflict resolution tool in the world.  more...

Conflict Management - Working Through Differences Learn effective communication, delegation and motivation skills that will successfully change employee's behaviors and attitudes to enhance performance.  more...

Team Building HRDFusion offers Team Building programs designed to improve group performance and communication. Our programs focus on achieving clear outcomes as well as Myers-Briggs-based learning exercises.  more...

Communication Choices Communication Choices is a fun, exciting and eminently practical 4 or 8-hour course that covers the key aspects of interpersonal communication in the 21st Century: listening, expression, conflict resolution, electronic communication and assertiveness. This seminar is available only to contracting clients. We do not offer public seminars.  more...

Celebrating Diversity Celebrating Diversity is an introductory course in diversity, cross-cultural communication, gender communication differences, generational conflict and similar topics for organizations just beginning their diversity programs. This seminar is available only to contracting clients. We do not offer public seminars.  more...

Working Towards Agreement ...conflict resolution and management. Using the Thomas-Killman instrument to identify individual conflict styles, we lead the participants through a series of exercises following the key steps in confronting and resolving conflict. By the end of the course, people will have an understanding of their own "soft spots" in conflict situations and of the different strategies they can apply in solving  more...

Handling Challenging Conversations ...Conflict Everyone knows that from time to time, we are required to have some difficult, challenging conversations with others. It goes with the territory. But let s be honest, most of us would rather not have those conversations. Most of us are good at avoiding or waiting until things are at a crisis point then the conversation does not go well. Either way, the situation often gets worse  more...

Team Dimensions Profile and Seminar Successful team members don't do the same thing at the same time. They do the right thing at the right time. And while team members work together toward a common goal, individuals still must play their individual roles in the process. As organizations rely more and more on teams to innovate, problem solve, produce, and compete at the speed of change, clearly understanding and capitalizing on  more...

Improving Communication in Procurement This 1-day program will focus on improving participants' written and oral communication skills, including effective listening skills. Participants will learn to improve letter and memo writing, as well as the keys to writing effective reports. Resolving communication problems and conflict resolution will be discussed. An assessment tool will be used to provide feedback to participants on their  more...

Procurement Team Training During this 1-day workshop participants will gain an understanding of how effective team work will help achieve strategic acquisition objectives; learn roles and responsibilities of team members; and have an opportunity to assess their own team and conflict management styles. Participants will learn the key elements to developing high performance teams; team goal and purpose setting; and how to  more...