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From 123-CBT Computer Based Training
Workplace Conflict Set of 2 on-line e-learning cbt (computer based)cd rom Workplace Conflict: Set of 2  more...
Strategic Approaches to Labor Relations HRCI SPHR on-line e-learning cbt (computer based)cd rom ...e relations. It also covers those strategies that resolve conflict in an amicable manner, such as formal complaint resolutions. This course prepares HR professionals and managers who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination. The content in this course is based on the Employee and Labor Relations  more...
Establishing Team Goals and Responsibilities on-line e-learning cbt (computer based)cd rom ...ine to lead the whole team to success, or they can create conflict and tension. To harness individual strengths and personalities, you need solid ground rules for the team. You also need to allocate roles and responsibilities for maximum efficiency. This course outlines initial steps that should be performed when building a team, including establishing the team goal and assigning roles to  more...
Establishing Goals Roles and Guidelines on-line e-learning cbt (computer based)cd rom Establishing Goals, Roles, and Guidelines The way in which a team is built is an important factor in determining team success. Leading a team quickly and smoothly into high performance mode requires the groundwork of setting team goals, identifying project tasks and assigning the right people to them, and defining the standards of team behavior to ensure team members work together so that  more...
Workplace Conflict Strategies for Resolving Conflict on-line e-learning cbt (computer based)cd rom ...Conflict: Strategies for Resolving Conflict Whether you like it or not, conflict is an inevitable part of life. So learning to deal with it effectively is a key skill. The more quickly and effectively you can resolve a conflict, the sooner you can get on with more productive activities in your day. Additionally, each successfully resolved conflict will lead to more confidence and  more...
Workplace Conflict Recognizing and Responding to Conflict on-line e-learning cbt (computer based)cd rom ...Conflict: Recognizing and Responding to Conflict Conflict can have many causes disagreements about who does what, or about how things are done, as well as disagreements related to personality and style. And inevitably, conflicts will arise in the workplace, so it's critical to be able to deal with them successfully. If you avoid conflict that requires quick, decisive action, or if you  more...
Documenting Discipline on-line e-learning cbt (computer based)cd rom ...y action in the workplace is a delicate matter. A serious conflict between manager and worker can give rise to a lengthy grievance procedure, or, at worst, legal action. Detailed disciplinary documents are the best defense when a manager's actions are called into question. Without these documents there may be no record of a worker's repeated infractions or failure to satisfy job requirements.  more...
Managing Project Human Resources on-line e-learning cbt (computer based)cd rom ...duced to strategies for enhancing project performance and conflict management techniques. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. It will also assist in preparing the learner for the PMBOK certification exam. This course is aligned with the  more...
Conflicts of Interest in the Workplace on-line e-learning cbt (computer based)cd rom ...Conflicts of Interest in the Workplace This course is designed to raise employee awareness about conflicts of interest in the workplace what constitutes a conflict of interest, how a conflict of interest can be avoided, and the appropriate action to take to ensure that a conflict of interest does not negatively impact the employer or the employee. An employee has a conflict of interest  more...
Conflict of Interest Simulation on-line e-learning cbt (computer based)cd rom ...Conflict of Interest Simulation In this simulation experience, you will assume the role of an HR generalist assigned to a branch sales office for KTW Home Supplies, a major manufacturer of consumer home goods. As the simulation opens, you will be approached by a salesperson who wishes to speak to you confidentially regarding a possible conflict of interest that she has witnessed. The  more...
Customer Service Confrontation and Conflict on-line e-learning cbt (computer based)cd rom ...Conflict How do you handle angry and confrontational customers? One of the most challenging, and potentially uncomfortable responsibilities of a customer service person is dealing with angry customers. By following a few simple techniques such as letting the customer vent, and expressing empathy towards the customer's situation, you can usually defuse tense situations without incident.  more...
Conflict Stress and Time Management on-line e-learning cbt (computer based)cd rom ...Conflict, Stress, and Time Management Each customer wants her problem to be the most important problem to the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the  more...
Facilitating Difficult Situations on-line e-learning cbt (computer based)cd rom Facilitating Difficult Situations How do you deal with the group that has an exceptionally dominant person who doesn't let anyone else have say, or trivializes the contributions of others? How do you keep a faction from taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting  more...
Moving Into a Management Role Simulation on-line e-learning cbt (computer based)cd rom ...eir concerns and behaviors. You will also need to resolve conflict between team members. As a new manager, you will need to resist the temptation to continue doing your old job. When Sonya assigns your team to handle the launch of your company\'s newest electric car, you will need to effectively delegate the tasks involved, resisting the urge to do most of the work yourself. To ensure the  more...
Leadership on-line e-learning cbt (computer based)cd rom Leadership ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Leadership is fundamental in driving quality in an organization. A good leader's actions and words filter down to all organizational levels to create a quality culture. The concepts of organizational leadership are built on a foundation of core business elements. A clear  more...
Essential Skills for Admin Support Professionals--Simulation on-line e-learning cbt (computer based)cd rom ...ication, organizational, managerial, problem-solving, and conflict-resolution skills. Without such skills, the administrative support professional risks both his or her success and the success of his or her boss. The simulation Essential Skills for Administrative Support Professionals is designed to provide participants with the opportunity to practice administrative support skills in a secure,  more...
Using Business Etiquette to Build Professional Relationships on-line e-learning cbt (computer based)cd rom Using Business Etiquette to Build Professional Relationships Business etiquette is a fundamental element for building positive professional relationships. Whether it's interacting with colleagues, connecting with clients, or speaking to superiors, understanding the unspoken rules of business etiquette will help establish rapport and build trust. When you show that you recognize the nuances  more...
Dealing With Conflict on-line e-learning cbt (computer based)cd rom ...Conflict Successful teams are characterized by having a clear direction, trust among team members, effective communication, and the ability to quickly resolve conflict. In the early stages of team development, leaders must set up structures and processes that support the development of these team characteristics. Effective leadership is particularly required during the Storming stage of  more...
Fundamentals of Organizations - Groups on-line e-learning cbt (computer based)cd rom Fundamentals of Organizations - Groups Groups are a key component in any organization, so knowing how they function best is vital when trying to understand organizational behavior. Working in groups has key advantages for organizations, such as fostering creativity, pooling skills, and improving decision-making and performance. But groups aren't always effective, so it's important to  more...
Managing Workforce Generations Working with a Mulitgenerational Team on-line e-learning cbt (computer based)cd rom ... A generationally diverse workplace has the potential for conflict between younger and older workers, but if you tap into the potential of this diversity and view differences as strengths, you will create a more productive, collaborative, and innovative work environment. This course reviews the potential sources of conflict within a generationally diverse team, including differences in  more...
Dealing with Common Meeting Problems on-line e-learning cbt (computer based)cd rom ...ting Problems Have you ever been in a meeting where conflict got in the way of achieving meeting goals? Where someone dominated the discussion and others didn't contribute at all? Where the discussion wandered and little was accomplished? The human factor can introduce problems in meetings, despite your best preparation and planning endeavors. But you can learn to improve the  more...
From Online Training Directory
Conflict Intervention on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...luable for anyone who must intervene when others are in a conflict. It addresses how to assess the climate of a conflict and understand the issues. There are methods to gather information, neutralize the situation, clarify points of view, and define the conflict. There are also techniques for brokering a win/win situation, gaining commitment from all parties, and following through for complete  more...
Dealing With Violence In The Workplace on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- More often than we care to admit, society and the workplace are becoming more violent. This course has tools and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication,  more...
How To Master Communications on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...ersonal and leadership situations, such as intervening in conflict and providing feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Communication skills are vital to an organization`s effectiveness. The How to Master Communications bundle builds on the basics of effective communication and shows how to apply sound  more...
Managing Disagreement on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...Conflict comes in all formsa from a change in work processes to full-blown disagreement about the company's strategic planning. Fortunately, there are several techniques for managing disagreement, depending on which parties are involved and how important the issue is to each person. This course identifies the strategies for solving conflict and maintaining positive working relationships. It  more...
A Day 2 - Chapters 6-9 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course is designed to teach the computer technician the skills needed to pass the CompTIA A+ Certification tests. This second of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers an in-depth look at Windows 9x, including installation, configuration, and customization; troubleshooting and benchmarking a PC; using diagnostic software; working with  more...
Basics of Organizational Communication on-line e-learning cbt (computer based) ...ics as a verbal and non-verbal communication, persuasion, conflict and anger, and listening. User is given 1 year access to this course. Organizational Communications Communication is the most important determining factor for success in the business world. This course is a must for those wishing to become effective communicators. Content Includes such topics as a verbal and non-verbal  more...
Managing Conflict And Difficult Behavior on-line e-learning cbt (computer based) ...cement Courses 3419-B Communication with Power: Resolving Conflict. This course will help you to shape the way your team communicates and works together. It will help you handle conflict positively and constructively, and it will equip you with techniques to make the best of any challenging people and situations you might encounter. Managing Conflict And Difficult Behavior Managing Conflict  more...
Teams Management - Managing Team Conflict on-line e-learning cbt (computer based) ...conflict through understanding and dealing with the dynamic and changing work environment, personalities, concern over job security, changing team members, team vs. organizational dynamics, and division of tasks and functions. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a  more...
Teams That Work on-line e-learning cbt (computer based) ...p and effective communication skills to dealing with team conflict, making decisions, and recognizing performance. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Teams That Work This complete course will teach you practical methods for establishing and maintaining teams that maximize the collective strengths of  more...
Build Your Own BIZ - Dynamic Workforce Management Effective personnel management is vital to your business. Dynamic Workforce Management will help you make sound personnel management decisions. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained  more...
Communicating with Power: Resolving Conflict ...urse covers the basic types of and responses to workplace conflict and discusses general guidelines for integrating conflict resolution into the culture of organizations.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a beginner. For PC use.  more...
From 123-CBT Computer Based Training
Leading Silent Generation and Baby Boom Workers on-line e-learning cbt (computer based) The two eldest generations of employees working today have unique needs and habits. Their experience and value sets are markedly different. Silent and baby boom generation workers cooperate well in some respects, but are capable of taking very different approaches to work-related issues. This course covers definitional material and applied management techniques concerning members of the silent and  more...
Leadership and Change on-line e-learning cbt (computer based) ...s are individuals who triumph during times of turbulence, conflict, and change. They look for ways to change the status quo, to challenge the accepted, and to create something new. You can learn to do the same. A knowledge of how to challenge processes, a realization of the attitudes and behaviors that accompany change, and a willingness to do the necessary work is all it takes. You can learn  more...
Team Conflict The Seeds of Dissent on-line e-learning cbt (computer based) ...about these high-powered teams, it's the inevitability of conflict. Many teams fail to recognize that there's power in conflict. Healthy dissent actually breeds team success, and that's the essence of this course. What do you need to know about the roots of conflict and team dynamics to help cultivate a healthy mindset about conflict? At the end of this course, you'll have the skills needed to  more...
Analyzing Workplace War Zones on-line e-learning cbt (computer based) A team would be worthless if everyone agreed on every issue. The purpose of teams is to facilitate discussions and foster creativity. Sometimes the same discussions and creative thoughts that help the team can also bring about conflict. Nobody is perfect and not everyone is going to get along. It's important that teams identify and target any problems before they escalate. At the end of this  more...
Conquering Conflict through Communication on-line e-learning cbt (computer based) How many times have you said nothing because it was "good for the team" or got angry before thinking over the situation? These examples illustrate how important communication is in the workplace. Communication is more than what you say. It's what you don't say, how you listen to others, and how you listen to what you say. At the end of this course, you'll have the skills you need to listen  more...
The Path to Peace and Harmony on-line e-learning cbt (computer based) A saying goes, " We will never be better as a team than we are with each other." The road to peace and harmony involves working with every team member toward mutual goals. Each team member must be involved to set the stage for success. Continuous improvement and teamwork are vital to creating a team that works and stays together. How can your team reach harmony? At the end of this course, you'll  more...
Manager s Performance Guide - Team Conflict Skills on-line e-learning cbt (computer based) There is little doubt that today's organizations are experiencing unprecedented changes in how they define themselves and accomplish their work. Nowhere are these changes more evident than in organizations' training and development departments. Managers are increasingly being asked to show how their training efforts add value to the organization, and that means being able to measure performance.  more...
Leadership Development for Technical Professionals on-line e-learning cbt (computer based) Managers must direct the activities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex.For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as  more...
Internal Customer Service Conflict and Complaints Simulation on-line e-learning cbt (computer based) ...that business can proceed. The Internal Customer Service: Conflict and Complaints Simulation has been designed to allow participants to practice handling customer service complaints within the relative safety of a learning environment. Over the course of the simulation, participants will apply their conflict-handling skills to overcome a host of obstacles and provide excellent internal customer  more...
Essential Sills for Administrative Support Professionals Simulation on-line e-learning cbt (computer based) ...ication, organizational, managerial, problem-solving, and conflict-resolution skills. Without such skills, the administrative support professional risks both his or her success and the success of his or her boss. The simulation Essential Skills for Administrative Support Professionals is designed to provide participants with the opportunity to practice administrative support skills in a secure,  more...
The Mechanics of Communicating Effectively on-line e-learning cbt (computer based) Your voice, your ability to listen, and your body language are your three vital communication tools. However, because they are given at birth they are often taken totally for granted. People mistakenly believe that because these tools are in constant daily use that they are already the best they can be. However it is possible to improve the quality of these communication essentials, and this  more...
Resolving Conflict with Communication Skills on-line e-learning cbt (computer based) ...conflict in the workplace can be minimized, it can't be eradicated entirely. On the occasions when disharmony inevitably arises, there is a need for a different set of communication skills--those of negotiation, mediation, or arbitration. This course will give you an understanding of the various causes and outcomes of conflict, together with a practical demonstration of the styles and  more...
Perspectives on Conflict in the Workplace on-line e-learning cbt (computer based) ...conflict," and what are the general attitudes towards it in the workplace? In this course, three prevailing attitudes towards conflict are compared. These are that: --Conflict is always a bad thing --Conflict is always a good thing --A certain level of conflict is productive, but too much is undesirable. This last view informs the rest of the course, which goes on to describe how a  more...
Handling Conflict on-line e-learning cbt (computer based) ...No one can complete a working career without experiencing conflict, so it is essential for you to handle this conflict in the most effective way. To handle conflict well, you need to build a repertoire of techniques. These techniques require you to behave differently from your natural instincts at times. Therefore, a good starting point is to establish what your instinctive approaches to  more...
Managing Organization Conflict on-line e-learning cbt (computer based) ...manager, you will inevitably have to sort out some of the conflict that occurs in your organization. Sometimes, this will be between individuals, but often it will be between teams, and even departments. The different nature of these conflicts is likely to require different approaches, and there are also likely to be a range of particular demands on you in the way that you manage the  more...
Consulting Skills Serving as an Internal Consultant on-line e-learning cbt (computer based)cd rom ...nal consultant. It identifies the processes for resolving conflict, making ethical decisions, and overcoming resistance to change as an internal consultant. Learn To Identify the advantages of internal consultants. Follow the steps for selling your skills to an internal client. Identify the guidelines for  more...
Microsoft Project 2003 Fundamentals on-line e-learning cbt (computer based)cd rom ...a, views and reports, and project updating, tracking, and conflict resolution. Learn To: Match Microsoft Project 2003 products with their features. Identify component parts of the Microsoft Project 2003 interface. Identify options in the New Project task pane. Identify predefined filters. Create a custom filter. Identify predefined groups. Identify Project 2003  more...
Oracle 11i10 System Admin Concurrent Management Profile Options on-line e-learning cbt (computer based)cd rom In this course, the learner will be introduced to the concepts and setup of concurrent programs and profile options management. Learn To: Identify features of concurrent processing. Schedule concurrent requests. Identify the uses of different options in the Requests window. Identify features of defining a concurrent manager. Identify benefits of parallel concurrent  more...
SQL Server 7 0 System Administration - Part 5 on-line e-learning cbt (computer based)cd rom ...ication agent with its appropriate attributes. Identify conflict resolution attributes. Analyze and label the components of the merge replication process. Analyze and label the components of the snapshot replication process. Analyze and label the components of the transactional replication process. Analyze and label the components of various replication models. Analyze and label the  more...
Employee Performance Series on-line e-learning cbt (computer based)cd rom The Employee Performance Series includes the following courses: Employee Performance: Managing Difficult People Employee Performance: Providing Feedback Employee Performance: Resolving Conflict To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Business Code of Conduct Conflicts of Interest on-line e-learning cbt (computer based)cd rom ...conflicts of interest. It examines what constitutes a conflict of interest, how such conflicts should be dealt with, and what may be the potential consequences associated with conflicts of interest. Learn To: Identify a conflict of interest. Identify rules and regulations governing conflicts of interest. Identify auditor and analyst conflicts. Audience: All employees within  more...
International Business Essentials Succeeding as a Global Manager on-line e-learning cbt (computer based)cd rom ...that global managers can use when managing cross-cultural conflict. Audience: Managers who want to learn the qualities needed for successful international motivation, problem solving, and general management. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning  more...
Self Development Increasing Your Assertiveness on-line e-learning cbt (computer based)cd rom ... their self-esteem. Participants also learn how to manage conflict and their emotional responses to various situations in order to become more assertive. Learn To Understand the effects of self-fulfilling prophecies. Use four activities to enhance self-esteem. Identify four fears that inhibit the expression  more...
Self Development Developing Rapport Through Communication on-line e-learning cbt (computer based)cd rom ...se appropriate word choice. Handle conflict in communication. Ask for clarification. Identify the steps for improving listening skills. Given four steps, improve your listening skills. Identify guidelines for writing effectively. Recognize the steps of the  more...
Moving from Technical Professional to Mgr Series Getting Started on-line e-learning cbt (computer based)cd rom ... that he's worried about how he can deal effectively with conflict. You will give him feedback about his general progression in the role and on his team's performance. Unit 2: IT Planning (0.5 - 1.5 hours) Identify reasons for management planning. Sequence the steps of the planning process. Identify guidelines for using a SWOT analysis to assist in strategic planning. Recognize  more...
Creativity Innovation Promoting Team Creativity on-line e-learning cbt (computer based)cd rom ... hinder creative sessions. Use conflict to foster creativity. Recognize the correct order for the creative problem-solving processes. Use creativity to solve a problem. Use creativity to make a decision. Audience This program is for managers or team leaders who want to learn how to  more...
Emotional Intelligence Developing Emotional Intelligence Skills on-line e-learning cbt (computer based)cd rom ... Follow the LISTEN process to motivate and resolve conflict. Audience Managers, team leaders, and project managers who want to understand emotional intelligence and how it applies to the organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English  more...
Emotional Intelligence Applying Emotional Intell in the Workplace on-line e-learning cbt (computer based)cd rom ...ed in various situations, including motivating, resolving conflict, maximizing team and employee performance, and conducting interviews. Learn To Identify reasons Emotional Intelligence is important in the workplace. Apply the LISTEN process in a work environment. Identify different types of intelligence.  more...
Emotional Intelligence Emotional Intelligence for Executives on-line e-learning cbt (computer based)cd rom ...ed in various situations, including motivating, resolving conflict, and maximizing team and employee performance. Additionally, the program provides guidelines for delegating effectively. Learn To Identify benefits of Emotional Intelligence. Apply the LISTEN process in an everyday work situation. Identify  more...
Communicating w Difficult People Handling Difficult Co-Workers on-line e-learning cbt (computer based)cd rom ...-workers, cope with their difficult behavior, and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the steps that create the conflict resolution process. Learn To Identify types of difficult  more...
Cross Cultural Business Comm Devel Cross Cultural Comm Skills on-line e-learning cbt (computer based)cd rom ...ng cross-culturally. Identify the steps for overcoming conflict when actions and expectations do not match. Identify the difference between a translator and an interpreter. Follow the rules for communicating through an interpreter. Audience Managers, supervisors, employees, or anyone who communicates internationally for their organization, from their home office or while  more...
Organizational Communication Managing Communication on-line e-learning cbt (computer based)cd rom ...am gives students guidelines for managing change, stress, conflict, and for empowering individuals. By applying the guidelines, students will be able to communicate effectively in the different environmental contexts and situations. Learn To Identify conditions necessary for change. Apply strategies for innovation and change appropriately. Apply methods for managing stress.  more...
Leadership Development Leading the Way on-line e-learning cbt (computer based)cd rom Leadership Development: Leading the Way helps you develop an understanding of the characteristics a leader should possess. You will use your leadership skills to unite followers and successfully complete an expansion project for your organization. Learn To Understand the difference between managers and leaders. Develop important  more...
Leading the Way Learning to Lead on-line e-learning cbt (computer based)cd rom ...how to set attainable goals, and strategies for resolving conflict. Learn To Identify the three components of leadership. Identify the common leadership pitfalls. Provide effective feedback. Categorize strategies for resolving conflict. Use power  more...
Women in Leadership Developing a Leadership Path on-line e-learning cbt (computer based)cd rom ...ance Program representative because she is experiencing a conflict between the demands of her personal and professional lives. As a result, she feels frustrated and overwhelmed and believes that she is not fulfilling her personal and professional duties adequately. As an EAP counselor with a special interest in women's issues in the workplace, you must outline the steps Caroline can take to  more...
Strategic Decision Making Advanced Decision Making on-line e-learning cbt (computer based)cd rom ...agram. Encourage constructive conflict. Implement strategies for improving a negotiation. Avoid common decision-making pitfalls. Audience Managers, supervisors, and team leaders, with responsibilities for decision-making or strategic planning in their company. Deployment Options e-Learning  more...
Business Problem Solving Problem Solving Teams on-line e-learning cbt (computer based)cd rom ...fective communication. Manage conflict within your problem-solving team. Audience The target audience for this program is anyone within an organization who needs to enhance their problem solving skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total  more...
Employee Performance Managing Difficult People on-line e-learning cbt (computer based)cd rom ...n. Differentiate between resolving conflict and managing a difficult person. Recognize your options when faced with a difficult person. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will  more...
Employee Performance Resolving Conflict on-line e-learning cbt (computer based)cd rom ...conflict resolution in Employee Performance: Resolving Conflict. You will be given the opportunity to create a more productive work environment by addressing conflict between another manager and yourself, between employees, and among team members. Learn To Examine many sources of conflict. Explore the harmful and beneficial sides of  more...
Conducting Meetings Managing a Meeting on-line e-learning cbt (computer based)cd rom ...chniques for fostering creative thinking and for managing conflict among meeting participants. Learn To Lead meeting discussions through a logical sequence of activities to arrive at well-informed and well-thought-out decisions. Recognize when a meeting's participants cease thinking independently and take action to avoid  more...
Facilitation Facilitating Challenging Situations on-line e-learning cbt (computer based)cd rom ...nt team resistance, and the most effective way to resolve conflicts among team members. Learn To Apply steps to foster healthy debates. Facilitate five types of difficult team members. Use a communication process to minimize interpersonal conflicts. Apply a process to  more...
Total Quality Management Principles on-line e-learning cbt (computer based)cd rom ...ment. Identify ways to manage team conflict. Simulation Overview: In this simulation, you are a Marketing Manager at Icon International. You've called a meeting to try to turn around the results of a recent poll by a leading financial media organization, which found it was bottom of the customer satisfaction table. In response  more...
Managing Performance Overcoming Performance Appraisal Challenges on-line e-learning cbt (computer based)cd rom ...how to respond to a defensive employee and how to resolve conflict in an appraisal discussion. In addition, you will learn about the laws governing the appraisal process, so you can reduce the risk of legal challenge. Learn To Given a six-step process, conduct a status meeting with an employee. Practice active listening in an  more...
Project Management Human Resource Management on-line e-learning cbt (computer based)cd rom ...t team, including building team cohesiveness and managing conflict. Learn To: Understand the importance of the Human Resource Management in the project management process. Understand the importance of Human Resource Planning in Human Resource Management. Understand the importance of Acquiring the Project Team in Human Resource Management. Understand the importance of  more...
Advanced Project Mgmt Building Productive Stakeholder Relationships on-line e-learning cbt (computer based)cd rom ...how to create a formal communication plan, how to resolve conflict with stakeholders, and what steps are commonly used to control change. Finally, it teaches questions to ask stakeholders to learn their definition of quality and guidelines for discussing costs of quality with stakeholders. Learn To Classify a stakeholder as one of the three types of sponsors.  more...
Team Management High Performance Teams on-line e-learning cbt (computer based)cd rom ...hievable, team goals. Resolve conflict among team members. Build trust in your team members. Build trust in your team members. Solve problems as a team. Make decisions that satisfy all team members. Audience This course is for managers and employees who  more...
Team Leadership Conducting Productive Team Meetings on-line e-learning cbt (computer based)cd rom ...eam meeting. Prevent personal conflict during team meetings. Identify factors that make team meetings ineffective. Audience Managers and team leaders who want to conduct productive team meetings. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK  more...
Team Conflict Resolving Team Conflict on-line e-learning cbt (computer based)cd rom ...Conflict: Resolving Team Conflict offers the student information for identifying, clarifying, and addressing team conflict. The program covers conflict resolution styles, identifies types of team conflict, and gives guidelines for resolving team conflict. Learn To Identify the effects of team conflict. Identify how conflict  more...
Team Conflict Working in Diversified Teams on-line e-learning cbt (computer based)cd rom ...Conflict: Working in Diversified Teams offers the student information for understanding diversity, being part of a diverse team, and resolving conflict in a diverse team. The program covers factors that contribute to team diversity, guidelines for effective communication, and approaches for achieving goals in a diverse team. Learn To Apply guidelines for  more...
Team Conflict Overcoming Conflict with Communication on-line e-learning cbt (computer based)cd rom ...Conflict: Overcoming Conflict with Communication offers the student information for understanding and using communication to resolve conflict in a diverse team. The program covers the communication process, explains strategies for managing conflict, and lists guidelines for effective communication during team conflict. Learn To • List in order the  more...
Team Participation Teamwork Fundamentals on-line e-learning cbt (computer based)cd rom ...ppropriate team goals. Handle conflict within a team. Audience This course is for managers and employees who want to improve their teamwork skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...
Team Participation Resolving Conflict in Teams on-line e-learning cbt (computer based)cd rom ...Conflict in Teams, participants develop an understanding of the nature of team conflict and an awareness of different conflict resolution styles. Using the program's eight-step process for resolving conflict, they are able avoid many of conflict's negative consequences and maximize its real benefits. Learn To Differentiate between the content and process of  more...
Team Participation Decision Making in Teams on-line e-learning cbt (computer based)cd rom In Team Participation: Decision Making in Teams, participants explore the process of reaching consensus, examine the challenges of doing so, and develop the ability to make positive contributions to team decisions. Learn To Apply best practices for making team decisions. Understand and avoid 'groupthink,' in which team members become  more...
Virtual Team Mgmt Coaching Virtual Team Members on-line e-learning cbt (computer based)cd rom ... members' performance, such as how to prevent and resolve conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the process for managing a team member's career development. Learn To Identify four actions that can  more...
Project Teams Participating on a Project Team on-line e-learning cbt (computer based)cd rom ...roject teams. The program covers guidelines for resolving conflict within a project team and for helping team members reach consensus. It also offers information on the personal responsibilities and communication skills needed to participate on a project team. Learn To List the phases of a project's life cycle in the correct order.  more...
Java for Procedural Programmers Beyond Basic Java on-line e-learning cbt (computer based)cd rom This course covers designing for change within a software system, Packages, and I/O and Exceptions. You will learn about supporting subsystem and system level changes. The first section also covers architectural components such as patterns and application frameworks. In the Packages section, you will learn to identify and solve package naming issues. Considerations for using packages are also  more...
Java for Procedural Programmers Beyond Basic Java on-line e-learning cbt (computer based)cd rom This course covers designing for change within a software system, Packages, and I/O and Exceptions. You will learn about supporting subsystem and system level changes. The first section also covers architectural components such as patterns and application frameworks. In the Packages section, you will learn to identify and solve package naming issues. Considerations for using packages are also  more...
Windows 2000 Network Infrastructure Admin --Part 1 DHCP DNS WINS on-line e-learning cbt (computer based)cd rom ...f a DHCP server by using the Action menu. Enable address conflict detection on a DHCP server by using the Action menu. Sequence the steps performed during audit logging in a DHCP audit log file. Troubleshoot a DHCP client for a logon failure problem. Identify the steps to diagnose the DHCP server problem when the DHCP server is unable to provide the DHCP service to its clients. Unit 2:  more...
Windows 2000 Network Infrastructure Admin --Part 1 DHCP DNS WINS on-line e-learning cbt (computer based)cd rom ...f a DHCP server by using the Action menu. Enable address conflict detection on a DHCP server by using the Action menu. Sequence the steps performed during audit logging in a DHCP audit log file. Troubleshoot a DHCP client for a logon failure problem. Identify the steps to diagnose the DHCP server problem when the DHCP server is unable to provide the DHCP service to its clients. Unit 2:  more...
Team Participation Series on-line e-learning cbt (computer based)cd rom The Team Participation Series includes the following courses: Team Participation: Teamwork Fundamentals Team Participation: Team Communication Team Participation: Resolving Conflict in Teams Team Participation: Decision Making in Teams To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Team Conflict Series on-line e-learning cbt (computer based)cd rom The Team Conflict Series includes the following courses: Team Conflict: Resolving Team Conflict Team Conflict: Working in Diversified Teams Team Conflict: Overcoming Conflict with Communication To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Achieving Success Without Authority Personal Accountability on-line e-learning cbt (computer based)cd rom In this course a Achieving Success Without Authority: Personal Accountability a ? you will learn the importance of personal accountability for achieving success. This course teaches you about self-reliance and how you can achieve it through personal accountability. In addition, you will learn how to have effective working relationship, the skills you need for coaching, and the steps to  more...
Managerial Leadership Leading Through Change on-line e-learning cbt (computer based)cd rom ... Identify common responses to conflict. Help an employee through stages of workplace grief. Identify guidelines for leading employees when mistakes occur. Audience Managers, supervisors, and team leaders who want to learn how to lead successfully. Deployment Options e-Learning Accreditation  more...
Frontline Leadership Preparing to Lead on-line e-learning cbt (computer based)cd rom ...obtain. Identify steps of the conflict resolution process. Follow steps to resolve conflict. Audience This program is developed for all employees in an organization who want to learn how to develop leadership characteristics. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs  more...
Organizational Behavior Organizational Group Dynamics on-line e-learning cbt (computer based)cd rom ...s and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization. Learn To Sequence the stages of group development. Sequence the steps for creating a team. Effectively communicate with a  more...
Managing Generations in the Workplace Understanding the Generations on-line e-learning cbt (computer based)cd rom ... Identify differences in value systems that can cause conflict for the different generations. Identify features of organizational culture. Identify how personal value systems affect organizations. Distinguish between facts and myths about the Builder generation. Audience This course is suitable for HR  more...
Project Leadership Overcoming Obstacles on-line e-learning cbt (computer based)cd rom ...ition, the program details how to manage and resolve team conflict. Learn To Identify strategies to help employees deal with change. Identify ways to reduce change anxiety. Follow the process for helping project team members manage their stress levels. Identify ways to improve  more...
Moving from Technical Professional to Mgr Series Managing Personnel on-line e-learning cbt (computer based)cd rom ... results from your team through development, training and conflict management. Finally, it looks at how to improve communication skills as well as how to avoid stress and job burnout. Learn To: Identify three leadership behavior patterns adopted to achieve goals. Identify characteristics of effective leaders. Identify methods for determining team training needs. Identify  more...
Organizational Behavior - Organizational Group Dynamics on-line e-learning cbt (computer based) Organizational Behavior: Organizational Group Dynamics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization.  more...
Advanced Project Management - Building Productive Stakeholder Relationships on-line e-learning cbt (computer based) Advanced Project Management: Building Productive Stakeholder Relationships teaches learners how to classify stakeholders as primary, strategic, and operational sponsors and how to determine stakeholders' needs and expectations. It covers how to create a formal communication plan, how to resolve conflict with stakeholders, and what steps are commonly used to control change. Finally, it teaches  more...
Project Leadership - Overcoming Obstacles on-line e-learning cbt (computer based) Project Leadership: Overcoming Obstacles covers the benefits of initiating change, how to handle employee responses to change, and how to encourage change. It also outlines how to recognize and reduce stress, as well as how to improve work habits. In addition, the program details how to manage and resolve team conflict. The Change Controls necessary to manage every project are also addressed  more...
Project Teams - Participating on a Project Team on-line e-learning cbt (computer based) Project Team Management: Participating in a Project Team offers the student information required to understand types of projects and project teams. The program covers guidelines for resolving conflict within a project team and for helping team members reach consensus. It also offers information on the personal responsibilities and communication skills needed to participate on a project team.  more...
Virtual Team Management - Coaching Virtual Team Members on-line e-learning cbt (computer based) In "Virtual Team Management: Coaching Virtual Team Members," you will learn how to use coaching techniques to improve your virtual team members' performance, such as how to prevent and resolve conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the  more...
Ethics and Professional Knowledge on-line e-learning cbt (computer based) ... legal requirements, and how can you spot the moment when conflict of interest has occurred? In today's world, project managers must have a clear comprehension of these ethical responsibilities.Project managers must also be aware of their professional duty to contribute to the body of project management knowledge, to pass on that knowledge to others, and to assess and enhance individual  more...
Stakeholder Interests and Cultural Diversity on-line e-learning cbt (computer based) As the project manager, you're in the center of the storm. The competing interests of stakeholders--including those of the client, the company, the legal and social environment, and the team itself--are your responsibility. Weighing these interests in the most fair and productive manner is an acquired art you can't afford to neglect.But that's not all. In an increasingly global network, project  more...
Organizational Communication - Managing Communication on-line e-learning cbt (computer based) Organizational Communication: Managing Communication is designed to help students understand innovation and change, how environmental context affects communication, and how power and politics affect an organization. The program gives students guidelines for managing change, stress, conflict, and for empowering individuals. By applying the guidelines, students will be able to communicate  more...
Making Telephone Calls Count on-line e-learning cbt (computer based) ...pite of your greatest efforts, you are bound to encounter conflict on the telephone. Many times, customers call you for assistance in resolving a problem. They are often angry or upset. Will their interaction with you add fuel to the fire or surpass their greatest expectations? By using effective techniques for managing conflict, you'll create satisfied, loyal customers. It is said that "the  more...
From SilkWeb Consulting & Development LLC
New Manager Training on-line e-learning cbt (computer based)self directed Managers new to the position or with less than 2 years experience will benefit from this program. This program covers more than just the basics and provides an in-depth examination of the skills needed to be an effective manager. For more experienced managers, SilkWeb offers the Manager Training - Advanced Level program.  more...
From 6P International, LLC
Dealing with Difficult People on-line e-learning cbt (computer based) COURSE DESCRIPTION: Dealing with conflict and confrontation is one of the most important skills you can learn. Most of us have a certain dread of confrontation-we fear being cheated; wea re scared of letting others know what we really think and feel for fear theya ll use it against us; we believe our honesty will hurt other so we avoid confrontation or put on a strong front.  more...
Dealing with Conflict and Confrontation on-line e-learning cbt (computer based) COURSE DESCRIPTION: Dealing with conflict and confrontation is one of the most important skills you can learn. Most of us have a certain dread of confrontation-we fear being cheated; wea re scared of letting others know what we really think and feel for fear theya ll use it against us; we believe our honesty will hurt other so we avoid confrontation or put on a strong front.  more...
From Star Leadership, Inc
A Step-by-Step Guide to Building a High-Performing Team study at homeself directedcd romworkshop / seminar In sports, at work or on the job, high-performing teams always come out ahead! This is why organizations spend billions of dollars yearly on efforts to cultivate and sustain them. Building a successful team does not have to be so expensive. Certain attributes are common to all teams that continuously excel. If you know these attributes, understand how to cultivate them, and have the discipline to  more...
Keys to Changing Organizational Culture study at homeself directedcd romworkshop / seminar Have you heard the saying, a culture eats strategy for luncha ? The best-laid plan often submits to cultural limitations. An organization cannot sustain results that its culture cannot support. Your organizationa ™s culture must therefore be primed to support excellence. Whether you are a seasoned change agent or a leader looking to address the barriers in your corporate culture, this  more...
Achieving Optimal Workplace Success through Effective Communication study at homeself directedcd rom Communication is the means for building a strong, trust-based relationship at work and elsewhere. Many talented individuals and teams fail to accomplish their goals due to ineffective communication. If you and your team want to maximize your potential and achieve optimal results, we highly recommend this seminar. In this seminar, you will learn: How to harness  more...
Best Practices in Employee Performance Management study at homeself directedcd rom Every organization is challenged with managing performance. In many companies, the so called performance management system is a burden that gets in the way of workers being able to perform their jobs. If youa ™re looking for a strategic, efficient, result-oriented approach to Performance Management, this seminar is for you. In this seminar, you will learn: Current research on best  more...
Keys to Achieving Superior Workforce Performance study at homeself directedcd rom Superior performance emerges when talented workers willingly and unreservedly harness and invest their talents in an organized and optimally productive manner. This seminar carefully explores both the employer and employee perspectives in achieving superior workforce performance. It gives you the key to taking performance to a higher level in your organization. In this seminar, you will learn:  more...
How to Engage Motivate and Retain Top Talent study at homeself directedcd rom Employee Engagement refers to a workera ™s willingness to voluntarily and optimally invest his or her CAPABILITY and an employera ™s commitment to providing the necessary tools and support for the good of the organization. Capability is the totality of the knowledge, skills, abilities, network, access, self-discipline, passion, and perseverance that each worker brings to the job. If you  more...
Ten Principles for Bringing out the Best in Others study at homeself directedcd rom The most ennobling, innovative, and profitable of human accomplishments often result from the efforts of people who strive to reach their full potential. The Ten Principles ® is about helping you and your employees to maximize your potential. When carefully implemented, the principles will significantly improve performance and results in your organization. In this seminar, you will learn:  more...
Managing Disruptive Key Employees study at homeself directedcd rom Organizations face a tough challenge when key employees exhibit disruptive behavior. Also known as top contributors, these employees possess specialized knowledge or skills that are critical to the success of the business or manage important clients or large accounts that might be lost if they left. Their actions have a direct impact on the bottom line. In some cases, particularly in small and  more...
A Step-by-Step Guide to Conflict Resolution study at homeself directedcd rom ...e common labels indicate the potential for or presence of conflict in the workplace. Although conflict occurs in every organization, if not properly managed, it has the potential to destroy relationships, increase absenteeism, create health problems, and lead to waste of time, talent, and money spent on litigation. All of these consequences negatively impact productivity. This seminar will  more...
A Step-by-Step Guide to Becoming an Effective Coach study at homeself directedcd rom In the past, only consultants and some HR pros were viewed as coaches in the workplace. Coaching was mostly limited to executives. As the value of coaching has become more apparent, organizations are realizing that all employees can benefit immensely from it. However, it is cost-prohibitive to use third parties to coach an entire workforce. Leading organizations have learned something else: you  more...
From B. F Environmental Consultant Inc
Hazardous Waste Operations and Emergency Response on-line e-learning cbt (computer based)study at homeself directede-bookcomputer lab This program series provides training 8 hour, 24 hour, and 40 hour training opportunites using distance learning. OSHA developed the HAZWOPER program to protect workers at hazardous sites to protect the health, saftey, and welfare of the worker, community, and environment. All of the courses comply with OSHA regulations, and are accepted by OSHA as documentation of proper training. Receive your  more...
Industrial and Health Safety OSHA Training on-line e-learning cbt (computer based)study at homecoursewareself directedcd rome-bookcomputer lab Distance Learning and Continuing Education Programs for Professional Education and Work Force Development Health, Safety, OSHA Training Courses, Hazardous Communications, MSDS Sheets, Bloodborne Pathogens, Fire Protection and Prevention, Permitted Confined Space Access, Small Business Safety and Health Management, Chemical Safety and Handling, Slips, Trips and Falls, Hand Protection, Hazard  more...
From Corexcel
Project Management Team Leadership on-line e-learning cbt (computer based)study at homeself directed In today's organizations the vast majority of project work is done in a team environment. In this setting, leaders in the project management arena have a great degree of responsibility and opportunity to create and exhibit leadership abilities. The online course, Project Management Team Leadership, first covers the roles and responsibilities of the team leader, particularly their responsibility  more...
DiSC Classic 2.0 Profile on-line e-learning cbt (computer based) The DiSC Classic Online Profile is our most popular assessment profile. The resulting report offers personalized feedback that helps the participant understand the strengths and challenges of their behavioral style. It analyzes the motivations, interpersonal approaches and communication methods of individuals with a certain style. It is used to improve performance, deal more effectively with  more...
From Resources Unlimited
DiSC Profiles DiSC is a model of human behavior that helps people understand "why they do what they do." The DiSC dimensions of behavior (Dominance, influencing, Steadiness, and Conscientiousness) make up the DiSC model and interact with other factors to describe human behavior. Organizations worldwide have embraced DiSC to reduce conflict, build stronger teams, reduce stress, increase sales, improve  more...
Discovering Diversity Virtual Train-the-Trainer on-line e-learning cbt (computer based)study at hometrain the trainer The Discovering Diversity Virtual Train-the-Trainer empowers trainers and consultants to learn to administer the Discovering Diversity Profile and then utilize it to meet their personal and organizational objectives. The Discovering Diversity Profile Train-the-Trainer combines independent study, personalized individual telephone coaching, & a variety of training materials. The Virtual  more...
From Serebra Learning Corporation
Working With Internal Customers on-line e-learning cbt (computer based) Excellent customer service lies at the heart of any successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and  more...
Internal Customer Service Conflict and Complaints Simulation on-line e-learning cbt (computer based) ...that business can proceed. The Internal Customer Service: Conflict and Complaints Simulation has been designed to allow participants to practice handling customer service complaints within the relative safety of a learning environment. Over the course of the simulation, participants will apply their conflict-handling skills to overcome a host of obstacles and provide excellent internal customer  more...
Building Dynamic Teams Strive for Effectiveness on-line e-learning cbt (computer based) This course will help team members to clarify roles and assignments to minimize misunderstanding, conflict, inactivity, and other hurdles to success. Professionals who want to work more effectively with others to achieve shared goals.  more...
Succeeding Through Teamwork Resolve Team Conflict on-line e-learning cbt (computer based) This course describes several methods that learners can use to work through conflict situations. Numerous tips for avoiding unnecessary conflict are provided. Professionals who want to work more effectively with others to achieve shared goals.  more...
The Client-Consultant Relationship on-line e-learning cbt (computer based) Getting to know your clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization,  more...
Succeeding Through Teamwork Differences Make Great Teams on-line e-learning cbt (computer based) This course explains the importance of collaborating with people who bring different experiences and perspectives to the group. Several tips to minimize conflict and enhance collaboration among people with different backgrounds or work styles are identified. Professionals who want to work more effectively with others to achieve shared goals.  more...
Evaluating Internal Assignments on-line e-learning cbt (computer based) So, is it success or failure? It's crucial that you take time to review your project and confirm outcomes on completion. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an internal consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This  more...
Managing Conflict Stress and Time on-line e-learning cbt (computer based) ... is intended to show the proper methods needed to resolve conflicts, manage time, and manage stress. It also highlights the importance of a positive approach and attitude in bringing customer interactions to a satisfactory conclusion. This course helps to prepare learners interested in the Help Desk Institute (HDI) Customer Support Specialist (CSS) certification, which is targeted to  more...
Project Human Resources Management Simulation on-line e-learning cbt (computer based) Successful projects require more than well-balanced budgets and properly deployed resources. They require skilled and motivated people. As project manager, it's your responsibility to identify and fulfill your project's staffing needs. The degree of your success will depend upon your understanding and implementation of the tools and techniques for project human resources management. The Project  more...
Managing a Project on-line e-learning cbt (computer based) The factors of a successful project almost always end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time, money, and schedules, and how they relate to the overall quality of your project and product. This course is targeted toward a diverse range of managers and staff members who wish to acquire the  more...
Ethics and Professional Knowledge PMBOK aligned on-line e-learning cbt (computer based) ... legal requirements, and how can you spot the moment when conflict of interest has occurred? In today's world, project managers must have a clear comprehension of these ethical responsibilities. Project managers must also be aware of their professional duty to contribute to the body of project management knowledge, to pass on that knowledge to others, and to assess and enhance individual  more...
Stakeholder Interests and Cultural Diversity PMBOK aligned on-line e-learning cbt (computer based) ...cess. This course teaches the common areas of stakeholder conflict and how to wend your way through the conflict negotiation process. It also examines the need to respect cultural differences and teaches how to achieve success in a cross-cultural situation. This series is targeted specifically for project managers, project team members, functional managers with employees assigned to project  more...
Working with Difficult People Cope With Continued Conflict on-line e-learning cbt (computer based) ...Conflict, is the last of fourteen courses in this curriculum. After the completion of this course you will be able to sequence the steps of a conflict resolution effort, select the most appropriate action to handle a difficult situation, based on the specific circumstances and identify options available to you if you are unable to resolve an issue. The Stress Management curriculum presents  more...
Telephone Skills for Business Professionals Simulation on-line e-learning cbt (computer based) You're the special events coordinator at Eagle Hotel & Resort. Your job involves booking and coordinating events at the hotel such as weddings, banquets, family reunions, product launches, awards ceremonies, and business conferences. In order to do your job well, communicating effectively with customers over the telephone is a must. Naturally, you must use professional telephone manners at all  more...
Making Telephone Calls Count on-line e-learning cbt (computer based) Whether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer  more...
Moving Past Conflict Handle Conflict Rationally on-line e-learning cbt (computer based) ...Conflict: Handle Conflict Rationally, is the first of eleven courses in this curriculum. After the completion of this course you will be able to recognize the importance of conflict and of aiming for a win-win deal, recognize barriers to rational win-win negotiations, classify reactions to conflict and assess techniques for overcoming roadblocks to rational negotiation. The Negotiation  more...
Moving Past Conflict Negotiate for Resolution on-line e-learning cbt (computer based) ...Conflict: Negotiate for Resolution, is the second of eleven courses in this curriculum. After the completion of this course you will be able to recognize the importance and nature of negotiation, sequence the stages in the negotiation game and identify the rules for negotiating with a variety of players. The Negotiation Strategies curriculum helps today's busy professional identify and  more...
Preparing to Negotiate Know Your Game Position on-line e-learning cbt (computer based) Preparing to Negotiate: Know Your Game Position, is the third of eleven courses in this curriculum. After the completion of this course you will be able to identify the stages in clarifying goals, identify the importance of flexibility and underlying interests, assess your position by posing questions and perform a step-by-step analysis of your position. The Negotiation Strategies curriculum helps  more...
Preparing to Negotiate Know the Opposing Position on-line e-learning cbt (computer based) Preparing to Negotiate: Know the Opposing Position, is the fourth of eleven courses in this curriculum. After the completion of this course you will be able to assess your opponents before a negotiation and identify what to research to achieve a desired outcome from a negotiation. The Negotiation Strategies curriculum helps today's busy professional identify and implement proven methods for moving  more...
Preparing to Negotiate Size Up the Playing Field on-line e-learning cbt (computer based) Preparing to Negotiate: Size Up the Playing Field, is the fifth of eleven courses in this curriculum. After the completion of this course you will be able to list situational power factors that can be used to influence a negotiation, identify tactics to control situational power factors, recognize that location and agenda are strong situational power factors and identify relationship factors that  more...
Selecting Your Strategy Choose Your Game Plan on-line e-learning cbt (computer based) Selecting Your Strategy: Choose Your Game Plan, is the sixth of eleven courses in this curriculum. After the completion of this course you will be able to determine if you are ready to choose a negotiation game, choose a game by comparing the importance of the desired outcome with the importance of the relationship and assess advanced selection criteria to select a negotiation game. The  more...
Selecting Your Strategy Compete to Win on-line e-learning cbt (computer based) Selecting Your Strategy: Compete to Win, is the seventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of the competitive game, identify your preparatory steps for a competitive negotiation, identify the guidelines for controlling concessions and commitments and select competitive tactics to improve the  more...
Selecting Your Strategy Collaborate for Solutions on-line e-learning cbt (computer based) Selecting Your Strategy: Collaborate for Solutions, is the eighth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages of the collaborative game, identify the keys and obstacles to a good collaborative negotiation, identify the four major steps in carrying out a collaborative negotiation and identify tactics to help a collaborative  more...
Selecting Your Strategy Compromise to Move Forward on-line e-learning cbt (computer based) Selecting Your Strategy: Compromise to Move Forward, is the ninth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of the compromise game, identify compromise tactics to achieve a satisfactory outcome, avoid compromise traps and pitfalls that can lead to an unsatisfactory outcome and recognize how to  more...
Selecting Your Strategy Choosing Not to Negotiate on-line e-learning cbt (computer based) Selecting Your Strategy: Choosing Not to Negotiate, is the tenth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of the accommodating game, identify the advantages and disadvantages of the avoiding game and identify avoiding game tactics. The Negotiation Strategies curriculum helps today's busy professional  more...
Selecting Your Strategy Legal and Ethical Concerns on-line e-learning cbt (computer based) Selecting Your Strategy: Legal and Ethical Concerns, is the last of eleven courses in this curriculum. After the completion of this course you will be able to identify legal constraints to consider while negotiating, recognize how ethical standards vary between individuals and analyze unethical tactics to defuse improper behavior. The Negotiation Strategies curriculum helps today's busy  more...
Dealing with Conflict in the Workplace Simulation on-line e-learning cbt (computer based) ...conflict in the workplace? Do you dread it? Quietly try to avoid it? Or do you rush headlong to meet it with enthusiasm, certain it will bring renewed vigor and badly-needed change to your organization? No matter your answer, the Dealing with Conflict in the Workplace Simulation will provide you with the opportunity to practice skills for coping with conflict and putting it to work for good.  more...
Managing Conflict in the Workplace Simulation on-line e-learning cbt (computer based) ...Conflict is inevitable in the workplace. Everybody has their own ideas about how things should run. Eventually, these ideas will collide. When they do, you don't need to be unprepared to manage the fallout. Above and beyond all the skills you can possibly learn for managing conflict, effective communication skills will prove to be the most beneficial. Without open lines of honest communication  more...
Effective Business Meetings Simulation on-line e-learning cbt (computer based) As the lead project coordinator for Pantheon Electronics, a national reseller of home and office electronics, you will oversee the daily activities of a project management group. Functioning as both a meeting coordinator and a conference chair person, you will test your skills in a broad range of situations, running the gamut from materials procurement to conflict mediation. This simulation is  more...
Teamwork and Emotional Intelligence on-line e-learning cbt (computer based) Elizabeth and Cassandra started with the same company at the same time in similar positions. Both were bright women. Both were at the top of the class at prestigious universities. Both had exceptional technical skills. Yet, after six months in the organization, Elizabeth seemed to be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many  more...
Emotional Intelligence in the Workplace Simulation on-line e-learning cbt (computer based) Does intelligence alone determine success? Or do self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness factor heavily into the equation? While not as readily quantified as IQ, these qualities, collectively termed "emotional intelligence," often determine whether or not people excel in life, relationships, and the workplace. In this simulation, you'll  more...
Building Relationships to Get Results on-line e-learning cbt (computer based) You are not the boss. You've been called "peer," "esteemed colleague," "invaluable staff member," and "friend," but no one's even come close to calling you "boss." When you stop to think about it, you realize you have no real authority whatsoever. In fact, you have much more power than you think, even if you are on the bottom rung of the corporate ladder. As Jack London said, "Life is not always a  more...
Getting Results through Communication on-line e-learning cbt (computer based) When you want something done, you have to either do it yourself or see to it that someone else does it. As adept as you may be at multi-tasking, there will be times when you'll need a colleague's help or buy-in to perform a task. But how can you effectively achieve results without any formal authority within the organization? Communication is the answer. Through the effective use of the various  more...
Getting Results without Authority Simulation on-line e-learning cbt (computer based) You have been hired within the last year as a design engineer at Autorad, a company that manufactures automotive components. Historically, the company specialized in custom-designed components for limited production runs. In recent years, the company has moved into more mainstream applications and must adapt to a mass-production mind-set. Your team has been working on a new steering wheel design  more...
Cultivating Great Teams Resolve Conflicts Positively on-line e-learning cbt (computer based) This course provides techniques to analyze and resolve conflict in a manner that produces a positive solution for all involved. All levels of professionals who supervise the performance of other staff members.  more...
Leadership Development for Technical Professionals on-line e-learning cbt (computer based) ...f more refined managerial skills such as facilitation and conflict resolution in order to deal with work teams effectively and the problems that can arise in the work setting. This course will develop your abilities to plan and facilitate productive meetings, resolve conflicts, and create team-based approaches to managing. These skills will better prepare you for your role as a manager, and  more...
From Technical Professional to Leadership Simulation on-line e-learning cbt (computer based) For candidates considering the move from positions as technical professionals to management, certain professional traits and skills are necessary. Effective communication skills, efficient strategies, and facilitative competencies must all be mastered and continuously honed. The From Technical Professional to Leadership Simulation will provide participants with the opportunity to develop these  more...
A New Manager s Role in the Company s Future on-line e-learning cbt (computer based) Perhaps one of the most exciting and challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the  more...
Moving into Management Simulation on-line e-learning cbt (computer based) ...eir concerns and behaviors. You will also need to resolve conflict between team members. As a new manager, you will need to resist the temptation to continue doing your old job. When Sonya assigns your team to handle the launch of your company's newest electric car, you will need to effectively delegate the tasks involved, resisting the urge to do most of the work yourself. To ensure the  more...
Leading Silent Generation and Baby Boom Workers on-line e-learning cbt (computer based) The two eldest generations of employees working today have unique needs and habits. Their experience and value sets are markedly different. Silent and baby boom generation workers cooperate well in some respects, but are capable of taking very different approaches to work-related issues. This course covers definitional material and applied management techniques concerning members of the silent and  more...
Leading the Workforce Generations Simulation on-line e-learning cbt (computer based) The twenty-first century marks a new development in the workplace. Technology has changed the way we do business. We are faster, busier, and more knowledgeable. Not only do we have vast technological resources available to us; we are also the first to have personnel resources. The workforce today has seen and experienced the world change in different ways. It would not be uncommon for one worker  more...
Team Leadership Conducting Productive Team Meetings on-line e-learning cbt (computer based) Team Leadership: Conducting Productive Team Meetings gives the student an overview of conducting meetings in a team setting and explains the development of meeting agendas. The program covers in detail the steps for developing agendas and conducting team meetings, the different types of meetings, and the guidelines for preventing ineffective team meetings. Managers and team leaders who want to  more...
Strategic Approaches to Labor Relations HRCI SPHR on-line e-learning cbt (computer based) ...e relations. It also covers those strategies that resolve conflict in an amicable manner, such as formal complaint resolutions. This course prepares HR professionals and managers who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination.The content in this course is based on the Employee and Labor Relations  more...
Advanced Administrative Support Simulation on-line e-learning cbt (computer based) You're an administrative assistant at the corporate headquarters of King's Stores Company, a chain of retail stores, and report to Maxine Washington, Merchandising Manager. Recently, you were disappointed when Maxine turned you down for a promotion. During a meeting with Maxine, you'll have the opportunity to find out to why she didn't promote you. You'll need to listen actively and effectively to  more...
Redesigning Your Organization Part II on-line e-learning cbt (computer based) What do you do after you've created an idealized design for your organization? This course will provide you with the skills you'll need to successfully implement an idealized design in your organization. You'll study the groundwork for learning, including how to use adaptive learning and how to be an advocate for adaptive learning. You'll learn about democratic hierarchies, decision-making  more...
Leadership on-line e-learning cbt (computer based) ...aders, change management, motivation and negotiation, and conflict and empowerment. This course explores the concepts of organizational design and leadership challenges. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ Certified Manager of  more...
Documenting Discipline on-line e-learning cbt (computer based) ...y action in the workplace is a delicate matter. A serious conflict between manager and worker can give rise to a lengthy grievance procedure, or, at worst, legal action. Detailed disciplinary documents are the best defense when a manager's actions are called into question. Without these documents there may be no record of a worker's repeated infractions or failure to satisfy job requirements.  more...
Communicating and Implementing Requirements on-line e-learning cbt (computer based) A business analyst expresses the output of a requirements analysis and documentation phase by presenting, communicating, and gaining approval of the requirements from project stakeholders. Once this solution design is agreed upon, the business analyst assists with detailed design work, testing and quality assurance activities, and supporting solution implementation.This course will explore methods  more...
Basic Troubleshooting on-line e-learning cbt (computer based) This introduction to troubleshooting covers some common problems and their solutions. It covers problems related to monitors, drives, printing, sound and video, and start up and shut down of the computer. Simple troubleshooting techniques are also discussed. A computer user who is interested in learning how to troubleshoot simple computer problems.  more...
Managing People : Resolving Team Conflicts on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The last few decades have seen a revolution in the way businesses operate. Companies now recognise that their people are their most precious asset. Today's manager needs leadership skills to shape people into effective working units ...called teams ...and lead them to success. Conflict between team members is inevitable as a team forms and grows. This course helps you act to resolve conflict  more...
Face to Face Communications : Making a Contribution to a Meeting on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. Meetings are the primary tool businesses use for group communication. This course shows you how to make meetings as productive as possible. It demonstrates how careful preparation ensures you get the best out of meetings and shows how you can  more...
Personal Effectiveness - Teamworking: Resolving Conflict within a Team on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Where people are working together, two plus two can equal more than four. People can achieve more than they would on their own as part of a cohesive and effective team, capitalising on each other's skills, experience and strengths. But working together isn't always sweetness and light. This course investigates whether conflicts are inevitable or avoidable and common causes of conflict. You will  more...
Conflict Management Series: What is Conflict? on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...Conflict happens. Whether it's individuals clashing, organisational change or demanding customers, conflict is a normal part of working life. But it's something that people can find hard to handle and, if you don't manage it carefully, everyone can lose out: you, the organisation and your team. This course will examine what conflict is and broadly explain how it works: the issues that cause it,  more...
Conflict Management Series: Personal Reactions to Conflict on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...Conflict happens. Whether it's individuals clashing, organisational change or demanding customers, conflict is a normal part of working life. But it's something that people can find hard to handle and, if you don't manage it carefully, everyone can lose out: you, the organisation and your team. This course will identify why you should consider the importance of good judgement and how this can  more...
Conflict Management Series: Joint Problem Solving on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Conflict happens. Whether it's individuals clashing, organisational change or demanding customers, conflict is a normal part of working life. But it's something that people can find hard to handle and, if you don't manage it carefully, everyone can lose out: you, the organisation and your team.  more...
Conflict Management Series: Defusing Conflict Situations on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Conflict happens. Whether it's individuals clashing, organisational change or demanding customers, conflict is a normal part of working life. But it's something that people can find hard to handle and, if you don't manage it carefully, everyone can lose out: you, the organisation and your team.  more...
Employee Performance: Resolving Conflict on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Learn the strategies and tactics necessary for effective conflict resolution in Employee Performance: Resolving Conflict. You will be given the opportunity to create a more productive work environment by addressing conflict between another manager and yourself, between employees, and among team members.  more...
Project Leadership Overcoming Obstacles on-line e-learning cbt (computer based) Project Leadership: Overcoming Obstacles covers the benefits of initiating change, how to handle employee responses to change, and how to encourage change. It also outlines how to recognize and reduce stress, as well as how to improve work habits. In addition, the program details how to manage and resolve team conflict. The target audience for this series is project managers who are responsible  more...
Project Team Management Participating in a Project Team on-line e-learning cbt (computer based) Project Team Management: Participating in a Project Team offers the student information required to understand types of projects and project teams. The program covers guidelines for resolving conflict within a project team and for helping team members reach consensus. It also offers information on the personal responsibilities and communication skills needed to participate on a project team.  more...
Advanced Project Management Building Productive Stakeholder Relationships on-line e-learning cbt (computer based) ...how to create a formal communication plan, how to resolve conflict with stakeholders, and what steps are commonly used to control change. Finally, it teaches questions to ask stakeholders to learn their definition of quality and guidelines for discussing costs of quality with stakeholders. Project managers who are responsible for managing all aspects of a project from start to finish, for  more...
Organizational Communication Managing Communication on-line e-learning cbt (computer based) Organizational Communication: Managing Communication is designed to help students understand innovation and change, how environmental context affects communication, and how power and politics affect an organization. The program gives students guidelines for managing change, stress, conflict, and for empowering individuals. By applying the guidelines, students will be able to communicate  more...
Virtual Team Management Coaching Virtual Team Members on-line e-learning cbt (computer based) In Virtual Team Management: Coaching Virtual Team Members, you will learn how to use coaching techniques to improve your virtual team members' performance, such as how to prevent and resolve conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the  more...
Organizational Behavior Organizational Group Dynamics on-line e-learning cbt (computer based) Organizational Behavior: Organizational Group Dynamics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization. Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization.  more...
Project Management - Human Resource Management on-line e-learning cbt (computer based) In Project Management - Human Resource Management you will learn how to manage the human resources within a project including how to utilize the skills and abilities of each project team member and the characteristics and qualifications that effective project managers possess. You will also learn about the importance of proper planning before assembling a project team as well as the process for  more...
Leading the Way - Learning to Lead on-line e-learning cbt (computer based) In "Leading the Way: Learning to Lead " you will learn what it means to be a leader how to relate to your followers and how different situations can affect leadership. You will learn the traits and abilities that make individuals effective leaders as well as leadership pitfalls to avoid. In addition you will learn interpersonal skills that can help you motivate and empower your followers. You  more...
Business Code of Conduct - Conflicts of Interest on-line e-learning cbt (computer based) This course covers the fundamentals of conflicts of interest. It examines what constitutes a conflict of interest how such conflicts should be dealt with and what may be the potential consequences associated with conflicts of interest.  more...
Microsoft Project 2003 Fundamentals on-line e-learning cbt (computer based) This the first of a two-part curriculum covers fundamental Project 2003 skills used in the areas of Task Calendar and Outlining management manipulation of data views and reports and project updating tracking and conflict resolution.  more...
Employee Performance: Resolving Conflict on-line e-learning cbt (computer based) In "Employee Performance: Resolving Conflict " you will learn the strategies and tactics necessary for effective conflict resolution. You will be given the opportunity to create a more productive work environment by addressing conflict between another manager and yourself between employees and among team members.  more...
Moving from Technical Professional to Manager: Managing Personnel on-line e-learning cbt (computer based) This course teaches key skills for team building team leadership and team management. It begins with some guidelines and tactics for effective leadership before teaching how to get the best results from your team through development training and conflict management. Finally it looks at how to improve communication skills as well as how to avoid stress and job burnout.  more...
Self Development: Increasing Your Assertiveness on-line e-learning cbt (computer based) In Self-Development: Increasing Your Assertiveness participants learn how to identify the sources of their self-esteem and then use techniques such as good verbal communication skills to enhance their self-esteem. Participants also learn how to manage conflict and their emotional responses to various situations in order to become more assertive.  more...
Administrative Assistant Skills: Enhancing Your Skills on-line e-learning cbt (computer based) In Administrative Assistant Skills: Enhancing Your Skills you will learn how to communicate effectively be a team player and encourage cooperation when you do not have formal authority over others. You will also learn how to project a professional image dress professionally and practice effective conflict resolution when dealing with difficult people. In addition you will learn how to manage  more...
Consulting Skills: Serving as an Internal Consultant on-line e-learning cbt (computer based) Consulting Skills: Serving as an Internal Consultant explains consulting roles and the skills required to succeed as an internal consultant. It identifies the processes for resolving conflict making ethical decisions and overcoming resistance to change as an internal consultant.  more...
Communicating with Difficult People: Handling Difficult Co-Workers on-line e-learning cbt (computer based) Communicating with Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers cope with their difficult behavior and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type the appropriate techniques to use to cope with and manage difficult behavior and the steps  more...
Emotional Intelligence: Applying Emotional Intelligence in the Workplace on-line e-learning cbt (computer based) Emotional Intelligence: Applying Emotional Intelligence in the Workplace gives the student an overview of the use of Emotional Intelligence from a leadership perspective and provides a process for applying Emotional Intelligence in everyday interactions with team members and employees. The program covers how the process can be applied in various situations including motivating resolving conflict  more...
Emotional Intelligence: Emotional Intelligence for Executives on-line e-learning cbt (computer based) Emotional Intelligence: Emotional Intelligence for Executives gives the student an overview of emotions explains the use of Emotional Intelligence from a leadership perspective and provides a process for applying Emotional Intelligence in everyday interactions with employees. The program covers how the process can be applied in various situations including motivating resolving conflict and  more...
Conducting Meetings: Managing a Meeting on-line e-learning cbt (computer based) Conducting Meetings: Managing a Meeting enables participants to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis brainstorming and decision making in a meeting as well as techniques for fostering creative thinking and for managing conflict among meeting participants.  more...
Managing Performance: Overcoming Performance Appraisal Challenges on-line e-learning cbt (computer based) In Managing Performance: Overcoming Performance Appraisal Challenges you will learn how to encourage regular communication how to conduct a status meeting and how to document ongoing communication. You will also learn how to respond to a defensive employee and how to resolve conflict in an appraisal discussion. In addition you will learn about the laws governing the appraisal process so you can  more...
Team Participation: Resolving Conflict in Teams on-line e-learning cbt (computer based) In Team Participation: Resolving Conflict in Teams participants develop an understanding of the nature of team conflict and an awareness of different conflict resolution styles. Using the program's eight-step process for resolving conflict they are able avoid many of conflict's negative consequences and maximize its real benefits.  more...
Team Conflict: Resolving Team Conflict on-line e-learning cbt (computer based) Team Conflict: Resolving Team Conflict offers the student information for identifying clarifying and addressing team conflict. The program covers conflict resolution styles identifies types of team conflict and gives guidelines for resolving team conflict.  more...
Team Conflict: Working in Diversified Teams on-line e-learning cbt (computer based) Team Conflict: Working in Diversified Teams offers the student information for understanding diversity being part of a diverse team and resolving conflict in a diverse team. The program covers factors that contribute to team diversity guidelines for effective communication and approaches for achieving goals in a diverse team.  more...
Team Conflict: Overcoming Conflict with Communication on-line e-learning cbt (computer based) Team Conflict: Overcoming Conflict with Communication offers the student information for understanding and using communication to resolve conflict in a diverse team. The program covers the communication process explains strategies for managing conflict and lists guidelines for effective communication during team conflict.  more...
From ADIAN Collaborative Resolution Solutions Inc
Restorative Justice Restorative Justice is an alternative to traditional court proceedings. The course explores the roots of restorative justice, the differences from traditional mediation and guidelines to follow. We will examine satisfaction, whether or not it is successful, as well as the advantages/ disadvantages of using this approach. Power, choice and control in terms of these mediation sessions will also be  more...
From Education Systems
Small Group Tour Leadership on-line e-learning cbt (computer based) This timely course is designed to assist you, the travel professional, in becoming a small group tour leader. Determine if you have the skills, knowledge, abilities and traits you need to be an effective tour leader. Study tour leader roles and responsibilities. Learn conflict-resolution skills and prepare to manage a tour group. See how to polish your resume and market yourself to find a tour  more...
From Youth Change
Control the Uncontrollable Student Online Class ...duce the disruptions, defiance, disrespect, verbal abuse, conflict, aggressiveness, and acting-out behaviors that have been so resistant to improvement. This webinar is designed to help you improve even the worst classroom nightmare. In one hour, you will have learned specific, new, ready-to-use techniques to turnaround even you most oppositional and resistant students, even after long-term  more...
From JED New Media inc.
Conflict management Ensuring Successful Interactions on-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedworkshop / seminartrain the trainercomputer lab ... highly talented professionals, or is problem solving and conflict resolution one of your many daily tasks? Have you ever wanted to know more about managing defensive and angry client reactions before they occur? Understanding the factors that can trigger conflict situations and practicing active strategies for handling disagreement is essential to improving the services you and your team  more...
Assertiveness at Work on-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedworkshop / seminartrain the trainercomputer lab Synopsis Becoming more assertive can help improve your communications and interactions with those around you. Drawing on the assertiveness techniques outlined here, discover how you can use assertiveness in everyday difficult situations at work, and come to mutually acceptable solutions with your coworkers and management. (Audio player required.) 40-minute online tutorial for individual and  more...
Outwitting Workplace Stress on-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcomputer lab Workplace stress has a detrimental impact on performance and productivity. Explore the symptoms of workplace stress, as well as its business and human costs. By effectively identifying and addressing the major causes of job stress, you can dramatically minimize its impact on the workplace. This is a 40-minute online tutorial useful to individuals as well as within a group learning setting.  more...
Team Building Trait Secrets V on-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcomputer lab This is the last of a collection of five JEDlets that show you how to use trait secrets to build and maintain strong and effective teams. Learn to form teams by combining traits outlined in the previous JEDlets. Find out how to mix and match teammates to maximize the productivity and the dynamism of teams.  more...
Team Building Trait Secrets IV on-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcomputer lab This is the fourth in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics. This is a 40-minute online tutorial useful to individuals as well as within a group learning setting.  more...
Team Building Trait Secrets III on-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcomputer lab This is the third in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics. This is a 40-minute online tutorial useful to individuals as well as within a group learning setting.  more...
Team Building Trait Secrets II on-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcomputer lab This is the second in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics. This is a 40-minute online tutorial useful to individuals as well as within a group learning setting.  more...
Team Building Trait Secrets I on-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcomputer lab This is the first in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics. This is a 40-minute online tutorial useful to individuals as well as within a group learning setting.  more...
Successful Team Dynamics on-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcomputer lab Examine the five-stage lifecycle of a work group. The five stages of team development provide you with a framework to facilitate conflict management and encourage productive team dynamics. This JEDlet also offers helpful tips on dealing with teams from creation to termination. This is a 40-minute online tutorial useful to individuals as well as within a group learning setting.  more...
Setting Measurable Performance Objectives on-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcomputer lab To ensure satisfactory results, it is important to define concise, measurable performance objectives for evaluation purposes. Learn to set performance objectives, using the SMART model, and review concrete examples of objectives from several organizational settings. This is a 40-minute online tutorial useful to individuals as well as within a group learning setting.  more...
Schoolyard Bullying on-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcomputer lab This JEDlet provides a one-stop resource for parents and teachers dealing with bullying situations at school. You will explore what behaviors are unacceptable and learn what background triggers contribute to this destructive conduct. You receive practical advice on handling both bullies and victims and putting an end to bullying situations.  more...
Communicating Effectively Mr. Speaker on-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcomputer lab Striving to improve your communication abilities? Acquire essential knowledge about the communication process and factors comprising clear communication. Implement the tips and hints offered here on what you can do to ensure effective oral communication. This is a 40-minute online tutorial. It is a tool and ressource than can be used by individuals or within a group setting for learning and  more...
Communicating Effectively Hear Ye, Hear Ye on-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcomputer lab Learn to communicate effectively by honing in your listening skills. First, familiarize yourself with the components of the listening process. Then, explore various techniques and tips that you, as a listener, can use to become an excellent communicator and a more successful businessperson. This is a 40-minute online tutorial. This tutorial can be used by individuals as well as group learning  more...
From Construction Mastery Institute
Conflict Resolution on-line e-learning cbt (computer based) ...Conflict Resolution in the Office" eCourse discusses the techniques and strategies that can be used to limit the damage and disruption conflict causes in the workplace. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-effective safety and regulatory compliance training available today. The eCourse is divided into a number  more...
From Conflict Resolution Associates, LLC
40 Hour Basic Mediation Training on-line e-learning cbt (computer based)study at homeself directedbookOnline Virtual World AVAILABLE FOR A LIMITED TIME ONLY! Mediation has been described as the art of peace. At a basic level, mediation is a process in which a trained, impartial, third-party helps two or more parties to a dispute move toward a mutually acceptable agreement. While we may not engage in a formal process, many of us use mediation skills in our daily interactions with others. Many of us could use more of  more...
From Management Development Specialists, LLC
Change Management self directed The Change Management Course is available in Audio and Flash (1 Hr. 30 Mins.) with Participant Materials. The PDF Manual version includes ready to import PowerPoint and Participant Materials. Participant materials include worksheets, Learning Review Exercises with answer keys and guidance for developing an Action Plan. One of the first activities you will complete is the Change Practice Checklist.  more...
From ManageTrainLearn
25 Assertiveness Training Changing the Way You See Yourself In this SkillBooster, you'll learn 5 ways to change yourself to become more assertive; how we are like frogs when stuck in unhelpful beliefs; and the magic of replacing "must" phrases with "preference" ones. Click here: http://www. managetrainlearn. com/ products-info/ skillboosters25/  more...
24 Managing the Boss The Most Important Relationship at Work In this SkillBooster, you'll learn the 7 steps in building a positive boss-subordinate relationship; 4 amusing labels we give our bosses; and how to subtly use "shaping" to get what you want from your boss. Click here: http://www. managetrainlearn. com/ products-info/ skillboosters24/  more...
23 Active Listening Listening to Understand and Respond In this SkillBooster, you'll learn what the letters in "active" listening stand for; the difference between a conversation that fails and one that works; and why empathy is the key technique in successful listening. Click here: http://www. managetrainlearn. com/ products-info/ skillboosters23/  more...
22 Responding to Conflict The 4 Tactical and Strategic Aa ™s In this SkillBooster, you'll learn the 4 main options in dealing with conflict; why compromises are rarely the best response; and why it is better to be like an owl than a snail, a tiger, or a fox. Click here: http://www. managetrainlearn. com/ products-info/ skillboosters22/  more...
21 The Assertive Manager Open, Clear, and Confident In this SkillBooster, you'll learn the difference between old models of management and new ones; the 7 reasons why work has changed; and why today's managers are skilled practioners of assertiveness. Click here: http://www. managetrainlearn. com/ products-info/ skillboosters21/  more...
20 Honest Communication Relating not Reacting In this SkillBooster, you'll learn 5 communication tricks to raise your level of self-esteem; why negative enquiry and assertion are great ways to handle criticism; and how to replace poisonous "I" messages with confident "You" messages. Click here: http://www. managetrainlearn. com/ products-info/ skillboosters20/  more...
19 Assertive Techniques Raising Your Self-Esteem and Confidence In this SkillBooster, you'll learn the meaning of "Fogging" as a way to respond to sarcasm; how to make "Broken Record" work for you; and why you should make more requests of others. Click here: http://www. managetrainlearn. com/ products-info/ skillboosters19/  more...
18 Saying No to Others Being Assertive With Your Time and You In this SkillBooster, you'll learn why saying "No" is rarely as bad as it seems; 7 ways to help you say "No"; and the best get-out phrase that saves you committing yourself to others. Click here: http://www. managetrainlearn. com/ products-info/ skillboosters18/  more...
17 Your Assertive Rights The Pre-Condition to Managing Conflict In this SkillBooster, you'll learn the LASSIE and PFNC models of assertive problem-solving; 10 rights in an assertive Bill of Rights; and the simplest way to assert what you want. Click here: http://www. managetrainlearn. com/ products-info/ skillboosters17/  more...
16 Modes of Behaviour Choosing the Most Appropriate State In this SkillBooster, you'll learn the signs and language of the aggressive state; the signs and language of the non-assertive stage; and the signs and language of the assertive state. Click here: http://www. managetrainlearn. com/ products-info/ skillboosters16/  more...
15 Transactional Analysis A Tool for Master Communicators In this SkillBooster, you'll learn what is meant by an "Ego State"; how we can respond to others from 6 different ego states; and how to create predominantly successful transactions with others. Click here: http://www. managetrainlearn. com/ products-info/ skillboosters15/  more...
14 Life Programmes 5 Protective Strategies that Dominate Our Lives In this SkillBooster, you'll learn about the 5 ways we protect ourselves when growing up; why being too nice can be bad for you; and how to pick the best option on the "OK-not OK" grid. Click here: http://www. managetrainlearn. com/ products-info/ skillboosters14/  more...
13 The Origins of Behaviour Reclaiming Your Assertive Birthright In this SkillBooster, you'll learn how your brain develops through 3 phases when you are young; why you are whole and balanced as a baby; and how this changes when your thinking brain kicks in. Click here: http://www. managetrainlearn. com/ products-info/ skillboosters13/  more...
12 What Is Assertiveness The Key to Honest and Productive Relationships In this SkillBooster, you'll learn the difference between non-assertion, aggression, and assertiveness; why assertiveness is a prime social skill; and why assertiveness is a skill to be learnt. Click here: http://www. managetrainlearn. com/ products-info/ skillboosters12/  more...
From NBI Certification, Assessments & Networking
Neethling Brain Instrument NBI Certification Trainings ...be integrated into leadership development, communication, conflict resolution, creativity, team effectiveness, diversity, and a number of other topic areas. Certification entitles participants to the full suite of online NBI assessments at wholesale pricing rates. In addition certification entitles participants to 5 free NBI profiles as well as access to a Resource Center for supporting  more...
Neethling Brain Instrument NBI Certification Self-Directed, Classroom and Webinar Options instructor led trainingon-line e-learning cbt (computer based)study at homeself directedworkshop / seminar ...be integrated into leadership development, communication, conflict resolution, creativity, team effectiveness, diversity, and a number of other topic areas. Certification entitles participants to the full suite of online NBI assessments at wholesale pricing rates. In addition certification entitles participants to 5 free NBI profiles as well as access to a Resource Center for supporting  more...
From Technolytics
Cyber Warfare - The Weaponry and Strategies of Digital Conflict study at homecoursewareself directede-book ...tion, as well as the political issues that surround cyber conflict, the complexity of the cyber threat environment becomes clear and deeply concerning. As this complexity continues to increase, decision makers in the upper echelons of the national and international security community require a solid understanding of cyber security, cyber terrorism and cyber warfare in order to effectively  more...
From Aspira Continuing Education
Conflict Resolution on-line e-learning cbt (computer based)study at homeself directed This course is designed to help you: Define the process of conflict resolution Learn specific conflict resolution techniques Identify various theoretical approaches to conflict resolution Identify the barriers to conflict resolution Clinically address the barriers to conflict resolution  more...
Step-Wives on-line e-learning cbt (computer based)study at homeself directed The stepwife relationship is ongoing and inescapable. No matter what you do, your stepwife is here to stay. And although we cannot make her go away, we can help you figure out how to handle having her in your life, even if it feels hopeless, even if you've been embroiled in an ugly battle for many years. It is never too late for it to get better. Our book looks at this life from both sides: two  more...
From Accent Business Services
Leadership Development Program instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussionself directed Accent Business Services offers a comprehensive leadership development program which is comprised of 8 modules. The training is available in an 8 week/ module webinar series or as on online directed self study course. The list of modules covered is as follows: - Module 1: Effective Communication - It all starts here - Module 2: a Supervisor 101 - The basics of leadershipa - Module 3:  more...
From CoursePark
Dealing with Difficult People This series presents strategies for handling interpersonal tension in the workplace. In each course, learners will gain insight into analyzing situations, determining the best courses of action, and resolving problems. Scenarios and examples include working with difficult people in any organizational situation - supervisors, peers, and subordinates.  more...
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