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Conflict In The Workplace Training Seminars and Classes

From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute

Human ResourceTraining and Development Management THE PROGRAMME: Week # Module Title Objectives Contents 1 . Human Resource Planning By the conclusion of the established learning activities, delegate will be able to: a Determine the factors influencing human resource planning a Suggest the importance of human resource planning in organisation management. a Illustrate the significance of effective human resource. a Determine the more...

Training Expenditure or Investment Training Needs Analysis Costing Budgeting For Accelerated Rate of Return

Seminar Contents, Concepts and Issues - Organisational Control - Organisational Control Systems - Operational Control - Loading a - Sequencing - - Detailed Scheduling: a) Other control mechanism include: b) Inventory control c) Cost control d) Quality control - Budgeting As an Control Mechanism - Budgeting and the Controlling of more...

Managing Internal and External Cultural Diversity

The details of the modules: 1.) Communication in Organisation OBJECTIVES: - Develop a working definition of communication - Determine the important role that an initiator plays in contributing to an effective communication process - Determine when communication attempt has been successful - Determine the factors that contribute to successful communication - Make a definite judgement as more...

Diversity Management a Value Added Inclusion

By the conclusion of the specific learning & development activities, delegates will be able to: - Distinguish between equal opportunities and diversity management; - Demonstrate an understanding of the Equal Opportunities Legislation and its implications for organisational operation; - Demonstrate their awareness of the bases for racial, ethnic and gender discrimination, focusing on the social more...

MSc Human Resource Training and Development Management

A. Semester 1 A. 1 OBJECTIVES: A. 1. 1 Human Resource and Personnel Management By the conclusion of the established learning activities, delegate will be able to: - Demonstrate understanding of distinction between personal management and human resource management. - Indicate the significant aspects in development of human resource management and personal management. - more...

From Lorman Education Services

Best Practices in ADA, FMLA and Workers' Compensation

Benefits strong Get updated on ADA, FMLA and workers' compensation interplay issues - and find out what's on the horizon. /strong As an employer in New Jersey, you're faced with an ever-changing maze of laws increasing your obligations to employees who cannot, will not or should not work. Join us for this seminar and find out exactly what you need to know about recent ADA and FMLA updates - and more...

From Bold New Directions

Negotiating Success

Negotiating Success! is a two day training workshop that transforms the way professionals negotiate. The old ways of highly competitive negotiations that produce win-lose results are history. In the long run, win-lose is lose-lose! Negotiating Success! is based on the three pillars of Mutuality, Proactivity and R. E. S. P. E. C. T. Mutuality encourages negotiators on both sides to look for more...

From Learning Technologies, Inc.

Essential Communication and Listening Skills for an Effective Workplace

Effective communication is an active process that requires both speaking and listening. Our ability to communicate is our most powerful tool for ensuring maximum team performance. We explore different communication styles, how to express yourself clearly, and how to listen to the real message behind the words. We also explore critical communication tools for both the individual and the team more...

From Contacts Plus

Stress management

More and more employees are experiencing daily stress, pressure, long hours or rapid change. The nature of employment has now changed, and the idea of a job for life has been replaced by an emphasis on performance. How do you manage your stress levels? The relaxation and stress management classes are about crisis control a methods of restoring your sense of well being when things go wrong. more...

Human Resources Training for the non HR Managers Human Resources Training for the non HR Managers Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This is a two-day overview of human resource issues facing today's business owners and managers. You do not always have the expertise to deal with the many employee relationship issues you face, and yet more...

Communication Strategies Communication Strategies Target Audience All Staff in work environment. Program Duration: 2 days Program Overview: This two days workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of more...

Get organized for peak performanceTime Management Get organized for peak performancea Time Managementa Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in customer service environment. Program Duration: 2 days Program Overview: Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This workshop will help you get a grip on your office space, more...

Negotiating For Results Negotiating For Results Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace. Negotiating is a fundamental more...

Working Smarter Using Technology to Your Advantage Working Smarter a Using Technology to Your Advantagea Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one more...

The Minute-Takers Workshop The Minute-Takera ™s Workshop Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: No matter who you are or what you do, whether at work or in the community, you are involved in meetings. Meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are more...

Developing Training Program Developing Training Program Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: How You Will Benefit, objectives: Training is an essential element of development in any organization. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation for newly more...

Celebrating Diversity in the Workplace Celebrating Diversity in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: In the past ten years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection of individuals proud of whom they are: their gender, their sexual orientation, their more...

Conflict Resolution Getting along in the Workplace Conflict Resolution a Getting along in the Workplacea Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that more...

How to Manage Anger and Violence in the Workplace How to Manage Anger and Violence in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Violence of any sort has many roots. 99% of the time, there are warning signs of workplace violence. That is why this two days workshop will take a comprehensive look at workplace violence: more...

Getting Employees Off To a Good Start Getting Employees Off To a Good Start Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: One reason people change jobs is that they never feel truly welcome or a part of the organization they join. If a company spends considerable money recruiting, interviewing, and perhaps even relocating more...

Managing Employee Performance Managing Employee Performance Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into more...

Employee Dispute Resolution Mediation through Peer Review Employee Dispute Resolution a Mediation through Peer Reviewa Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Have you ever been in a workplace situation where a supervisor has made a decision that you didna ™t agree with? Did you wish that you could ask someone else what they more...

Closing the Generation Gap in the Workplace Closing the Generation Gap in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course more...

Business Succession Planning Business Succession Planning Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Change is a hallmark of todaya ™s business world. In particular, our workforce is constantly changing a people come and go, and move into new roles within the company. Succession planning can help you more...

Business Ethics for the Office Business Ethics for the Office Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This two days workshop will not provide you with more...

Safety in the Workplace Safety in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in work environment Program Duration: 2 days Program Overview: This two days course is for supervisors who wish to better understand themselves and others through completing and interpreting personality typing, to develop their problem solving and decision making more...

Advanced Skills for the Practical Training Advanced Skills for the Practical Training Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning. The facilitator has been able to more...

Presentation Survival School Public Speaking Presentation Survival Schoola Public Speakinga Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: A great presenter has two unique qualities: appropriate skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your communication skills. In this two days workshop, you will more...

Facilitation Skills Facilitation Skills Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, planning and coordinating meetingsa they all take time. There has been a growing realization that we have to pay attention to the process elements of more...

Using Activities to Make Training Fun Using Activities to Make Training Fun Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Most people have been at a party or some other social occasion where someone has told an inappropriate joke and ruined the mood (at least temporarily). Likewise, wea ™ve all been somewhere where the class clown is able to lighten the mood and more...

The Practical Trainer The Practical Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: If you do on the job training in your organization, this two days workshop can help you feel more comfortable and more competent. You will explore how adults learn and take a step-by-step approach to create training sessions that meet employee needs and you will more...

Conquering Your Fear of Speaking In Public Speak Easily Conquering Your Fear of Speaking In Public a Speak Easilya Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this two days workshop is just for you! Ita more...

Survival Skills for the New Trainer Survival Skills for the New Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Few people choose training and development while they are still in school, and yet there are talented and knowledgeable trainers working in every industry. Some individuals become trainers because they are passionate about sharing their knowledge and more...

Advanced Writing Skills Advanced Writing Skills Target Audience HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 Days Program Overview: This is a two days workshop for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal or of action, that reflect current word usage and up-to-date more...

Project Management Fundamentals Project Management Fundamentals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra more...

Understanding Project Management Understanding Project Management Target Audience: Supervisors, Seniors, &Team Leaders in work environment. Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - and to get that more...

Business Etiquette Business Etiquette Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: In todaya ™s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly more...

Writing Reports Proposals Writing Reports & Proposals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: This two days workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you more...

Control Anger Before It Controls You Anger Management Control Anger Before It Controls Youa Anger Managementa Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You dona ™t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. more...

Business Writing That Works Business Writing That Works Target Audience : All Staff in work environment. Program Duration: 2 days Program Overview: For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct. We can think about more...

Skills for Administrative Assistant Skills for Administrative Assistant Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we dona ™t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest more...

Secrets of Change Management Secrets of Change Management Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In today's world, change is inevitable and often difficult to deal with. During this two days course, you will learn how to implement, manage, and cope with change. How You Will Benefit, objectives: By the end of the more...

Problem Solving Decision Making Problem Solving & Decision Making Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then more...

Building Your Self Esteem and Assertiveness Skills Building Your Self Esteem and Assertiveness Skills Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be more...

Developing High Performance Teams Developing High Performance Teams Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been more...

Business Leadership Becoming Management Material Business Leadership a Becoming Management Materiala Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its more...

The Professional Supervisor The Professional Supervisor Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In todaya ™s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They havena ™t had the more...

Conducting Effective Performance Reviews Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: Performance reviews are an essential component of employee development. Someone once said, a If you always do what youa ™ve always done, youa ™ll always get what youa ™ve always got. a And, remember what the German philosopher Goethe more...

Building Better Teams Building Better Teams Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Teams have become a principle building block of successful organizations. This two days workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an more...

From H2 Training & Consultancy Ltd

Assertive Communication for Women

In order to achieve maximum potential, individuals need to develop an ability to communicate clearly and effectively. This requires a high level of self-awareness and sensitivity to the impact of their behaviour on others - as well as an ability to respond confidently and professionally in a range of situations, including those that are difficult or stressful. This course will enable delegates more...

From Control Security Limited

Edexcel Level 3 BTEC Award in the Delivery of Conflict Management This course is taught to people who will be provding Conflict mangement training to staff within the workplace . This is a requirement to teach the SIA conflict mangement section of the Door Supervisors Vehicle Immobilsation course and many more more...

From The Training AdvantEdge

Getting Boomers, Gen Xers, and Gen Yers to Work Together

There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course examines the history and reality of the generation gap. This course explores whether defining the actual limits of each generation is most important, or whether the merits of people within the context of more...

Avoid Toxic Communication Becoming a More Skilled Communicator

This two-day workshop is designed to help participants improve his or her communication skills with other people in their workplace or at home. This workshop will also help participants who are struggling to find that middle ground between being too aggressive and too passive and how to counter the manipulative tactics of difficult people. more...

From Cosensa Learning & Development Ltd

Positive influencing skills Course Objectives: It is not positional, but personal power that really matters. Positive influencing skills is designed specifically to help you develop the confidence and practical influencing skills that can ensure you make a positive impact even in difficult situations. The programme also forms the ideal starting point for your development journey; helping you understand where you are now, more...

Managing Conflict in the Workplace ...Conflict in the workplace can have a significant effect upon productivity, motivation and the retention of personnel. This highly participative programme analyses the types of conflict that occur and sets guidelines for managing those situations. By the end of this course, delegates will be able to use techniques that enable them to deal confidently with conflict, disagreement, aggression and more...

From Global Innovative Campus

ESL - English for Engineers Technicians and Technologists 40 Hrs Daily Schedule: 9: 00am - Session begins 1: 00pm - Adjournment Description: This course is designed to facilitate English as a Second Language for internationally educated professionals. It consists of four levels in order to best meet each students needs. Furthermore, the course consists of two distinct functions. Firstly, to develop English skills necessary to function in daily life in more...

From Beyond The Blue Ltd

Conflict Management and Resolution

Conflict Management and Resolution is a course designed specifically to help candidates deal with conflict, aggression and violence they may face in their workplace. Workplace violence represents itself in many different forms and does not always mean physical violence, it includes; bulling, verbal aggression, threats and harassment. Workplace violence is estimated to cost organisations in the more...

From Last Minute Training

Conflict Resolution Training At the conclusion of this program, you'll understand the factors that contribute to workplace conflict. You'll know how to evaluate situations to determine how serious they are or might become, & the procedure for conflict resolution & sources.... more...

Powerful Communication Strategies Would having the ability to build instant rapport with associates and clients be of value to you? Do you a manager, supervisor or team leader want to increase your leadership capability? Do you want to learn how to communicate more effectively with customers and employees? Are you looking to ease frustration and reduce conflict in the workplace? Do you want to be better understood up, down, and more...

Resolving Conflict in the Workplace Participants who complete this workshop will: * Keep their attitude when others begin to wear them down. * Make commitments and follow through. * Reduce and eliminate indecisiveness by practicing regular goal setting. * Build a stronger platform for public speaking and making presentations. * Look ahead and focus on growth and opportunities. For more information more...

Coaching A Leadership Skill This workshop addresses the needs of those who want to lead and inspire others in the corporate world. Completion of this workshop will result in: learning the key competencies of leadership including personal awareness, coaching and feedback, courage, self control and acceptance, conflict resolution...; demonstrate accountability and courage when executing decisions and communication with staff; more...

Understanding Conflict and Adversity This workshop addresses the needs of individuals who want to set goals and say what they mean, in the corporate world. Participants who complete this workshop will: Keep their attitude when others begin to wear them down. Make commitments and follow through. Reduce and eliminate indecisiveness by practicing more...

Conflict Resolution Getting Along in the Workplace Learn: What conflict is & how it can escalate; 5 most common conflict resolution styles; How to increase positive information flow through non-verbal & verbal communication skills; Some effective techniques for intervention; How to strengthen staff trust more...

From Corporate Coach Group

Conflict Management Training

Some managers do not manage conflict very well. Instead, they sometimes mismanage conflict and make the situation worse. Conflict in a team is inevitable and could even be beneficial, but only if it is managed according to correct principles. On this course, you will learn exactly how to handle conflict situations and difficult people. The purpose of the training is to help managers interact more...

From Deft Security Consultants

Workplace Violence Prevention

One of the most critical components of any agencya ™s prevention program is training. Training is necessary for employees and supervisors, as well as for the staff in offices that may be involved in responding to an incident of workplace violence. By participating in our customizable 8 hour employee training sessions conducted by our subject matter experts, you will have access to proven more...

From Treeline Training, Inc.

Secrets to Management Success The big secret to management success: Treat employees as responsible adults. The really big secret: This is not unlike the process of raising children to be responsible adults a set them up for success by giving them small tasks/ problems they have a good chance of handling well; dona ™t jump in and rescue them when trouble arises; instead, let them learn from their mistakes. This program more...

Reestablishing Workplace Civility In this course participants will identify different types of disruptive behavior and techniques and approaches to overcome conflict, bullying and rudeness. They will create and implement organizational communication strategies to redefine the organizational culture into one of trust and teamwork. This course allows participants to practice techniques for running productive meetings and one on more...

Diversity Awareness Training This course explores diversity in the workplace. It begins by examining the various aspects of diversity, defining diversity and guiding students through a look at the components of diversity that they personally bring with them. The impact of perception is also examined. Stereotypes are identified and defused through an experiential exercise. Techniques to manage conflict successfully, more...

From Pearlcatchers Ltd

Crucial Conversation - personal effectivenss and communication skills

Learn how to maintain effective working relationships by tackling those difficult conversations promptly and confidently Every day, most people communicate easily with lots of people. But every so often we are faced with a difficult conversation where it is essential to get it right . This might be dealing with an under-performing employee, asking for a pay rise or resolving conflict more...

From PTR Training

Emotional Intelligence Individuals, who are not "emotionally smart" waste time on worry, stress, conflict, self-control, and sometimes undermine their own happiness and success. This course will help you learn how to build better interpersonal skills, manage reactions, raise your level of emotional intelligence, and gain greater success in working with individuals and teams. more...

From Multidimension Training & Consulting

Positive Work Attitude - The Key to Higher Productivity

Positive Work Attitude a The Key to Higher Productivity by our qualified and experienced soft skill trainer, Mr. Kamal Kenny. Positive attitude is essential for the delivery of high quality service. Lack of right attitude is the leading cause of conflict at workplace. Although so much focus has been put on changing cultures and the impact on organization, it is no doubt, that the right attitude more...

From Centre for Creative Thinking

Conflict Management ... in their course of work. COURSE OUTLINE: a Causes of conflict in the workplace a Creating & Sustaining a work environment with minimal conflict a Eliminating trigger points a The Thomas-Kilmana ™s Conflict Model a Conflict Management a 5 approaches a Working towards collaboration a Practical Skills for Managing conflicts@Work a Communication skills for managing more...

EQ Skills for Success at Work, November 19, 2010, Singapore

Managers can no longer depend on their IQ to get things done. The Emotional Intelligence (commonly known as EQ) is the critical success factor that will ensure success in the workplace. The EQ concept is basically focuses on our ability to manage ourselves and how we manage the relationship with others. Getting and remaining connected with people is critical for the success of managers. more...

From Interaction Management Associates

Dealing With Difficult People

Tired of difficult people ruining your day? This full-day course will provide you with new tools to better manage difficult people, such as employees, clients, disputants and family. This course provides an overview of the theory and practice of negotiation in difficult situations and/ or where emotions are volatile. Topics include power imbalances, apology and forgiveness, impasse strategies more...

From Courage Speaks, LLC

Dealing with Negativity in the Workplace Need an Attitude Adjustment? Morale Low? Under Stress? Surrounded by Negative People? It can be hard to stay positive when faced with challenges and change. And its even harder when youa ™re surrounded by negative people. Learn secrets to being up even when things are down! Eliminate negativity and increase your energy and productivity! Want to feel positive on the job again? more...

From Welsh Association of Anger Management

Conflict ResolutionDealing with Anger in the Workplace This course has been designed to prepare those people who come into contact with hostile and difficult behaviour as part of their everyday or working lives, on how to deal with it appropriately. We will show you effective strategies that will help you defuse a hostile confrontation and equip you with the skills needed in order to de-escalate the situation safely. more...

From Aspect Training

Core Management Skills Aspect Traininga s Core Management Skills is designed for newly appointed or soon to be promoted managers / supervisors, and those with experience but no formal management training. Aspect Traininga s Core Management Skills introduces participants to the complex issues involved in management, and build the foundation skills necessary for successful people managing at any level. Key topics more...

From Marigold Consulting

The Art of Conflict Management in the Workplace ...Conflict in the workplace is inevitable. This seminar explores productive ways to diffuse workplace conflict. Topics covered include understanding the basic sources of workplace conflict, dealing with vertical and horizontal conflict, understanding the role personality types play in resolving conflict, using humor to diffuse volatile solutions, and understanding the value of employee assistance more...

Tricycle Teambuilding Is your team a tricycle team? Find out at this unique teambuilding seminar with a focus on developing trust among team members, bringing out the best in each team member, and resolving team conflict. Additional topics include understanding the importance of team roles, recognizing how teams can get mired in quicksand, and re-starting momentum when your team gets stuck. Through a series of group more...

Communication Calisthenics

Composer John Powell once said, a Communication works for those who work at it. His quote suggests that being an effective communicator is not something that just magically happens. Rather, we must continually exercise our communication skills. This is particularly true in the workplace, where communication can often seem like a tug-of-war. Communication Calisthenics is a two-day seminar designed more...

Workplace Communication Boot Camp During this seminar, attendees will strengthen their active listening skills and exercise giving and receiving constructive feedback. Through interactive activities, participants will discover how to voice disagreement without getting bent out of shape and learn how to work out conflict constructively. The session will conclude with a discussion of how to rid the workplace of the excess weight of more...

From StrategyWorks

Executive Coaching

WHY EXECUTIVE COACHING? Executive coaching assists people to achieve their full potential and is driven by the needs of the client. Executive coaching is most effective when used to help individuals address specific professional development issues that occur in the workplace. We specialize in coaching client facing executives and managers around effective performance and business communication more...

From CAL Learning

Managing Diversity These workshops are for managers who direct a culturally diverse staff or serve a diverse customer base. Adopt greater flexibility in communicating with members of different cultures to get the results you want. Learn to recognize and avoid potential cross-cultural conflict situations and areas for miscommunication. Identify, define and analyze workplace problems that arise from cross-cultural more...

From Fathom Corporate Training

MANAGEMENT SKILLS TRAINING WORKSHOP

Happy employees make happy customers! This leadership skills workshop helps managers understand that increased communication and trust are the keys to leading team members and long-term organizational success. Our supervisory skills workshop is critical for managers who are leading through rapid change such as merger, acquisition or increased employee turnover. This hands-on management training more...

From The Leaders Institute

High Impact Leaders

The High Impact Leaders course is a powerful leadership training seminar that focuses on developing skill sets that help participants become stronger, more confident leaders and managers. Skills focused on in this program include public speaking, listening, people skills, memory, problem-solving, and the ability to develop more leaders within the organization. Over the past decade, our more...

From The Training Experts Ltd

Conflict Resolution With high levels of crime in society, it is not surprising that violence and aggression finds its way into the workplace. Regardless of whether the aggression emanates from the challenging behaviour of vulnerable service users, angry clients, members of the public or our own employees, organisations have a duty of care to provide relevant and effective training to reduce workplace violence. more...

Counselling Skills This is a one day workshop aimed at learning and applying basic counselling skills to workplace issues and solutions. It is particularly relevant to those organisations and individuals where difficult situations need addressing or conflict is a significant or ongoing factor. Target Group This course is aimed at team leaders and senior management who have the responsibility of dealing with more...

Operation Management Program This modular program focuses on equipping delegates with a range of techniques and strategies, crucial to the Operation management role. It is highly participative; combining theory based learning with supportive practical exercises. It will provide Ops Managers with the skills necessary to enhance working relationships, deal confidently with difficult people and situations, learn assertive more...

Management Development Program This modular program focuses on equipping delegates with a range of techniques and strategies, crucial to any management role. It is highly participative; combining theory based learning with supportive practical exercises. It will provide managers with the skills necessary to enhance working relationships, deal confidently with difficult people and situations, learn assertive techniques to more...

Managing Conflict With employees facing ever increasing levels of aggression in the workplace, conflict management is vital. This course focuses on equipping the delegate with the skills to cope effectively when conflicts occurs, and be able to reduce the likelihood of it arising in the first place. Using a variety of training methods, this course is designed to be highly informative, interactive and relevant more...

From TrainSmart, Inc.

CPR For Workplace Morale - Building Morale In The Workplace Overview This workshop provides help for dealing with workplace challenges. When organizations experience a downsizing or any other dramatic change, they need people to be at their best. Most peoplea ™s reaction to change is resistance. Trust is lost and productivity suffers. Morale is at ita ™s worst. This workshop will help participants learn to create a more harmonious and productive more...

Preventing Violence In The Workplace This course prepares you to identify symptoms and causes of workplace violence, and to take corrective actions. You learn the warning signs of potential violence and defuse anger and conflict. more...

Conflict Resolution In The Workplace TrainSmart's Conflict Resolution Training teaches participants to identify the early warning signs of conflict and how to work more effectively with their own as well as othersa emotions. In your department, within your company, are you currently working with people who: o Make enemies out of friends o Often need leadership role to step in to resolve conflict o more...

From Mobile Technical Institute

Cultivating a Culture of Teamwork

...ractical suggestions for improving the way they deal with conflict in the workplace. Just because people are employed by the same company does not mean that they see themselves as a team or that they engage in teamwork. Working together is not the same thing as teamwork. This seminar covers practical tips and techniques for cultivating a culture of teamwork within organizations. Topics more...

From Next Levels Consulting

Coaching for Managers Duration: 2 days Description and Learning Objectives: With the increasing awareness of employees and business pressures, managers find themselves needing to wear many hats, and perform various roles. Being a manager now means being able to motivate, listen, understand, analyze, give and receive feedback and many other tasks. A manager, is inevitably, an HR manager for his direct reports at all more...

From GET LICENSED - UK's Largest SIA Licence Training Provider

SIA Licence Door Supervisor Training

Unit 1 Working in the Private Security Industry Total Guided Learning Hours: 10 Learning Outcomes LO1: Know the purpose and main features of the private security industry LO2: Understand the legislation that is relevant to people working in the private security industry LO3: Understand relevant aspects of health and safety in the workplace LO4: Know how to apply the principles of more...

From Dana Mediation Institute, Inc

Certification in Mediating Workplace Conflict

Choose 1-day, 2-day, 3-day, and 5-day options within each course, from Managerial Mediation to Advanced Professional Mediation, with Trainer Certification option. For individuals in professional roles that require skills in conflict management and resolution such as human resources, employee relations, ombuds, and other staff support functions. Also for mediators, consultants, ADR attorneys, more...

From Management Training Systems, Inc.

Emotional Intelligence

No matter where you are in your personal life or career, what industry you are in, or where you are in your organization, you want to perform well. At the center of high-performance is good decision-making. Whether the decisions are considered small or large decisions or whether they will impact one or thousands, making better decisions starts with understanding your Emotional Intelligence or more...

From Knowledge Source Inc

Dealing with Difficult People ...nd global economy, there is an even greater potential for conflict in the workplace. This one-day seminar empowers participants with tools and techniques to deal more effectively and constructively with conflict and difference. By learning how to manage expectations and to use powerful communication strategies, conflict can be transformed into collaboration. This course is not about changing more...

From Leader Learning Group

Charting the Course Understanding Labor Law Labor Relations Pro-Employee Strategies Charting the Course: Understanding Labor Law, Labor Relations & Pro-Employee Strategies is a highly interactive two-day workshop designed especially for the practioner a the people who most impact the employee relations environment. This is a hands-on, practical course to guide leaders on effective strategies for protecting their human capital, their reputation, and their business goals. more...

From Training4Breakthroughs

Emotional Intelligence Emotional Intelligence Programs a Emotional intelligence may be the best predictor of success in life." Time Magazine Leaders or team members who are weak in Emotional Intelligence (EI) may rely on intellectual analysis for problem solving and miss important nuances. They are often confused about what drives them and surprised by the reactions of others. Without EI we may be unaware more...

From Team Training Services

Maybo Communications Conflict Manag Violence in the workplace is on the increase, particularly when your employees deal with the general public. All employers are responsible for the safety of their employees whilst at work. This includes taking action to prevent violence and offering support should this happen. There can be serious consequences if this is not addressed. more...

From PsyAsia International

Managing conflict at work Training Course

Workplaces are full of conflict. Conflict occurs between team members, between those of different teams and departments, between management and lower level staff and between the front-line and the external environment - the client/ customer. This one-day event tackles conflict and provides attendees with a toolbox of skills for reducing, managing and negotiating conflict. The course has been more...

From Career Wit

Career Workshops Workshops are self-paced online training sessions or consultant-led. Includes activities to better help the understanding of the steps of the job search process, interviewing, resume writing, and professional development. Completion time will vary based on selected workshop and method of delivery. User and password log in information will be provided to access each purchased online training more...

From Trainyoucan CC

Supervisor Key Skills Training Provider :Trainyoucan Website :www. trainyoucan. co. za Email address :info@trainyoucan. co. za Telephone no. :031 312 7019 Programme Details Name :Supervisor Key Skills Training venue :Trainyoucan Office , Morningside Durban Accredited :Programme not Seta Accredited Cost :R1200. 00 -Minimum experience of 14 days in a Supervisor Level. -No other experience required for entry level. more...

Public Relations Provider : Trainyoucan CC www. trainyoucan. co. za info@trainyoucan. co. za a Tel. 086-7227-014 PROGRAMME DETAILS Name: Public Relations Training venue: Durban Training Centre a Trainyoucan Accredited: Programme not SETA Accredited Cost: R850. 00 including catering and courseware who attend training at our Durban branch. R4800. 00 facilitator hire for external venue with more...

From Global Strategic Management Solutions, Inc

Effective Communications in the workplace Communication gaps erode your company's bottom-line. How can your company... Minimize on the job conflict and stress? Maximize leadership potential? Dramatically increase productivity? Benefits of Communication Effectiveness (CE) workshop Lay the foundation for positive and profitable change Powerful tool to understanding how to communicate across diversity issues in your more...

Dealing with Conflict Workshop DCI

A conflict assessment and training program designed to teach the skills necessary to consistently turn conflict into productive opportunities. Benefits Participants learn to solve conflict problems by negotiating for a win/ win conclusion instead of a win/ lose. By using skills learned in Dealing with Conflict, organizations will see more proactive problem solving and less conflict more...

From MidAtlantic Employers" Association

Successful Communication Leverage your power as a successful communicator. Learn the strategies to prevent misunderstandings, listen effectively, deal with conflict, communicate with diverse groups and maximize the communication potential of technology. # Discuss the communication process and recognize barriers that get in the way # Identify and demonstrate tools for overcoming barriers # Understand and self-assess more...

From Segullah and Company Limited

EXCELLENT INTERNAL CUSTOMER SERVICE This workshop teaches principles of internal customer service, communication skills, interdepartmental support, problem solving, and improvement of workplace communication, productivity and motivation. At the end of the workshop, employees will be able to work more productively and supportively, reduce miscommunications, incorporate internal customers' priorities into workflow, and reduce more...

Conflict Management - Working Through Differences Resolving disputes and disagreements can help harness the passion that drives conflict and put it to good use for a more productive, positive, and less stressful workplace. Through practical examples and realistic scenarios, participants learn to diagnose the cause of conflict and how to use proven techniques to resolve differences, reduce the potential for continued conflict, and build more...

From Live to Learn

Management Development

The challenge for all management today is to gain the respect, trust, enthusiasm and commitment of their employees. The Management Development Program is designed to help individuals increase their productivity and ability to manage other people, processes and performance within a complex and changing workplace. As with most of our programs, the MDP is customized to address your specific more...

From Effective Outsource Networks

Conflict Resolution and Negotiation at the Workplace 18 19 Oct 2012 ...Conflict in the workplace is a fact of life. Why? Because of different people with different goals, interest and needs and sometimes it results in intense personal animosity. However, when conflict is resolved effectively, it can lead to personal and professional growth. The good news is that by resolving conflict successfully, through effective negotiation, you can solve many of the more...

Conflict Resolution and Negotiation at the Workplace 10 11 July 2012 ...Conflict in the workplace is a fact of life. Why? Because of different people with different goals, interest and needs and sometimes it results in intense personal animosity. However, when conflict is resolved effectively, it can lead to personal and professional growth. The good news is that by resolving conflict successfully, through effective negotiation, you can solve many of the more...

From dta Worldwide

styleFLEX Ever wondered how to have a more productive workplace where people got on with each other and had less conflict? styleFLEX shows you how. Ever thought how to be more effective when dealing with people who seem 'differen' to you? styleFLEX shows you how. People in all roles in all types of business across many industries have found that this one day workshop can significantly improve their more...

From Professional Mediation Resolutions (PMR) Limited

OCN Certificate Mediation in the Workplace Train to be a Workplace Mediator OCN accredited National Certificate 'Mediation in the Workplace' in Derbyshire - residential(with Special Offer of FREE ensuite room and FREE breakfast/ lunch/ dinner) every May/ June and central London non residential every Oct/ Nov the lowest cost, highest value mediation courses in UK and Worldwide Book your place on our web site: www. more...

From Mega Yield Management Consultancy

List of training programs 1. 8D Problem Solving 2. 7QC Tools 3. 8 Wastes a Identification and Elimination 4. Advance Lean Manufacturing a TPS Way 5. Balanced Scorecard 6. Best Manufacturing Practices For Shopfloor Improvement 7. Change Management 8. Cheese Experience 9. Conflict Management 10. Creative Problem Solving & Decision Making 11. Cycle Time Management 12. Effective People Management 13. Effective more...

From Dr Rick Goodman

Conflict Management Conflict comes in all shapes and sizes. Regardless of whether we enjoy it, dealing with conflict is a part of life. And how we handle conflict determines whether it is a positive or negative experience for us. To be successful at work, you must be able to effectively confront conflict head-on. If you don't learn to master the art of managing conflict, you could risk hurting your career success, more...

From Morris Interactive

Harmony in the WorkPlace

This session is based on clarity in the workplace, good two-way communications, giving and taking criticism in a constructive manner, and how to create good rapport with employees, co-workers, prospects and customers. It addresses how to get on the same page as the group listed above to get the most out of business relationships. more...

From Kwapele Learning & Consulting (Pty) Ltd

People Management and Leadership 3 Days Aligned to SAQAa ™S Unit Standard ID 14667, NQF Level 4, Credits 10 This workshop increases your awareness of your current leadership style and abilities. You will also appreciate the impact your leadership style has on those who work with you. The course then provides you with a tool-kit of ideas to increase your leadership skills back in the workplace. Training course objectives for more...

From The Koenig Group

Managing Conflict in the Workplace ...Conflict in the Workplace By The Koenig Group tom@koeniggroup. net How to Handle Conflict and Confrontation Learn a positive approach that takes the stress, anxiety and frustration out of dealing with disagreements and conflict. If you dread confrontation, chances are you could be paying a heavy price, at the expense of your career success your personal happiness and your more...

From Grow Wings And Fly Professional Development Training

Conflict Management

Course duration: 1 day Highly interactive training: When people work together in a diverse and dynamic environment, conflict and disagreements inevitably arise. Learning to resolve disagreements constructively is the key to maintaining healthy work relationships and fostering a productive workplace. CONFLICT MANAGEMENT helps improve interpersonal, communication, and mediation skills. The course more...

Meeting skills for leaders

Course duration: 1 day a Participant driven workshops In the business world, it is essential for everyone in the workplace to work together to get the job done, and this often involves meetings. For most of us, meetings are a part of the daily work routine, but as often becomes the case, that is what many meetings begin to feel like--routine. This is a back-to-basics guide to organizing and more...

Stress Management Productivity

Course duration: 1 day a Highly interactive Avoid burning out by managing personal stress in the workplace begins with understanding the key factors of stress, its history, impact on our work live balance and the relationship we have with it. Only with awareness can the journey to change begin. Participants will be able to: Recognize signs, triggers, conflict situations and sources of more...

From Dale Carnegie Training

Dale Carnegie Course Effective Communications Human Relations

Look around at successful business people, world leaders, professional athletes and entertainers. You'll find a disproportionately high number of Dale Carnegie Course: Effective Communications and Human Relations graduates. This course will help you master the capabilities demanded in today's tough business environment. You'll learn to strengthen interpersonal relationships, manage stress and more...

From Wintrac Inc.

Diversity Awareness Training This instructor-led course explores diversity in the workplace. It begins by examining the various aspects of diversity, defining diversity and guiding students through a look at the components of diversity that they personally bring with them. The impact of perception is also examined. Stereotypes are identified and defused through an experiential exercise. Techniques to manage conflict more...

From Morris Interactive

Impact Leadership Training

Morris Interactive has over 75 live, instructor led course pertaining to the topics of confluict resolution, communciation, customer service, leadership, presentation skills, strategic planningetc. For more information on any of our custoimized programs delivered by subject matter experts, please contact us at info@morrisinteractive. ca, or view our website at http://www. morrisinteractive. ca more...

From Wintrac Inc.

The Multi-Generational Workplace Divisive generational lines can frequently disrupt regular business in the workplace. This course is designed to help students identify and overcome the stereotypes and challenges associated with the four generations in the workplace. Students will learn how to communicate respectfully with others and handle conflict as it arises. In addition, this course will provide students with ideas how to more...

Civility in the Workplace It is not always a given that you will like the people that you work with, but it is important to understand the value of being civil to one another. In this course participants will identify different types of disruptive behavior and techniques and approaches to overcome conflict, bullying and rudeness. They will create and implement organizational communication strategies to redefine the more...

From Christine Donovan & Associates

How to Be a Great Success in the Workplace In this age of technology, instant-gratification, convenience, and telecommuting, many working people have lost touch with traditional work ethics crucial for business success. In essence, many have become unproductive and negative at work, and ita ™s showing. Today companies struggle with, not only economic challenges, but a workforce full of negativity, conflict, complaining, and more...

From Vantage Corporate Education

Difficult Conversations - Communicating for Results When faced with a difficult conversation in the workplace, people tend to do one of two things a they either take no action and avoid the conversation, or they approach the conversation ineffectively. Both options lead to negative results: * Weakened relationships * Damaged team morale * Damaged credibility Given the bottom-line impacts, addressing this more...

From Just ONE Recruitment and Training Limited

Managing Conflict Aggression Violence The aim of this course is to give childcare (Particularly in the learning sector) staff a greater understanding of the reasons young people demonstrate specific negative behaviours including self injury, physical violence and the damaging of property. The course looks to improve staff skill/ knknowledge in helping young people manage those behaviours whilst at the same time ensuring staff more...

From Dynamis Insight

The Law and Using Reasonable Force, Briefing for Managers

This briefing and workshop is designed to help your managers to understand the answers to common questions in regards to the use of Physical Restraint in care environments and in relation to Vulnerable People: As a manager, what are the Health and Safety implications with regards to personal safety in the workplace? What laws govern the use of force by staff in our occupation? What are more...

From Onsite Performance Solutions

Powerful Communication Skills for Health Care Professionals Powerful Communication Skills for Health Care Teams Course Overview Powerful Communication Skills for Health Care Teams uses the FLEX Care communication model, a practical and valuable tool created specifically for medical staff. FLEX Care was developed from researched data collected from both patients and health care professionals over a six-year period. It is based upon the well-known more...

From Burgis Successful Solutions

CONFLICT RESOLUTION For Win/Win results

Conflict is one of the most misunderstood aspects of human interactions. Improperly managed, conflict distracts from personal satisfaction and organizational productivity. Properly managed, conflict is the loam that nourishes growth and progress. Anger is a force that can move an organization forward to improve, or, it can be a force that destroys the organization's ability to fulfil it's purpose more...

From blue concept training

Public sector workers conflict training

blue concept training has a wealth of experience training Public Sector workers. Through this experience we understand the operating culture and the challenges faced by local government managers. As a result of our close working relationship with the public sector we have developed programmes that achieve exceptional results. The public sector working environment is constantly changing, this more...

Conflict Management Skills for dealing with customers

This conflict management training benefits individuals and teams who have to deal with conflict and difficult people in the workplace. We adapt our training to meet the specific customer issues and the needs of participants. During the course we will work with participants to develop bespoke solutions for real-life situations. We learn very early in our development as human beings various ways more...

From Arcadia Alive Ltd

Conflict Management Skills

This conflict management course benefits individuals and teams who have to deal with conflict and difficult people in their workplace. The course is modularised to adapt to the needs of participants who may be dealing with conflict from either external customers, internal customers or within their team. It is a highly practical course and participants learn through a range of training approaches more...

From Business Training Works, Inc.

Conflict Resolution Training

Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend. more...

From Blueprint Intelligence IT Training

Positive and Effective Conflict Management Skills (for the workplace)

Kick start the new year with new skills and sign up for this very special seminar on Positive and Effective Conflicts Management . At this specially organised event, you will discover how to do the following; Learn how to keep your cool with conflict management strategies that work Understand how to assert your position positively Learn how to handle difficult situations with confidence more...

From Corporate Education Group

Gateway Leadership Certificate Program

Developing future leaders is the single greatest challenge that all enterprises face today. Corporate research over the last 30 years proves that those companies that invest in the development of leaders and maintain a bench strength of talent results in a significant competitive edge demonstrated in profitability, adaptiveness and sustained and predictable results. A series of recent more...

From Kirk Miller & Associates, Inc.

Advanced Conflict Management

Unmanaged employee conflict is perhaps the largest reducible cost in organizations today. It is also probably the least acknowledged. It is estimated that more than 65% of performance problems result from strained relationships between employees, not from deficits in individual employees' skill or motivation. Interdependent workplace relationships are a fertile soil from which conflict can more...

From The Really Big Impact Company

Alignment of Purpose

In Alignment of Purpose , I learned how to state the WHAT and get buy-in and ownership down the organisation with the HOW. Divisional Director Regional MNC Tony has vast knowledge in this area. There are many more skills to learn from him. He is strict and firm during sessions which is very good as he ensures that participant get the benefit. Team Supervisor. Rapid Transformation to more...