Sales Success Relationship sales targets customer-focused sales skills that helps identify customer's needs and develop powerful solutions. We explore the selling cycle, how to match your style to your customer, and how to enhance basic communication skills (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on more...
Building A Strong Telecommuting Work Team ...urpose, goals, roles and responsibilities, communication, conflict management, participative leadership, and most of all, trust. In a virtual environment, these challenges are compounded by distance, technology, and even organizational culture. All too often we make the fatal assumption that technology can overcome the interpersonal challenges of a team environment.
This program focuses on more...
Learning Technologies Consulting Services Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your more...
Change Management This highly interactive program focuses on how to increase resiliency, better manage transitions, and deal with imposed change. We frequently use one of several change style assessments to give participants insight into how they can better manage change and more effectively leverage their personal style (See Details Below).
Every LTI classroom program is designed to achieve specific results more...
Effective Performance and Employee Management Effective performance management requires an ability to successfully coach others, both in an annual review and on an ongoing basis. We explore how to prepare for and conduct discussions, and what to do to follow-up afterwards and how to help people operate at their maximum capacity (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your more...
Steps to Effective Delegation One of the most challenging aspects of leadership is effective delegation, but this is also one of our most powerful tools for managing our time and developing others. We explore how to determine what to delegate and whom to delegate to. We also use a step-by-step delegation model that helps guide the delegation process (See Details Below).
Every LTI classroom program is designed to achieve more...
Conflict Management ...conflict management is critical for both individual and team development. It is also a major cause of ineffective communication. We explore dealing with the emotional aspects of conflict, how to have difficult conversations, and what to do when things get ugly (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. more...
Developing a Successful Sales Team Managing the sales process is one thing, managing sales people is another. Sales management focuses on how to manage sales people who are often remotely located. It also explores how to maximize individual and team potential while keeping communication open (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By more...
Essential Communication and Listening Skills for an Effective Workplace Effective communication is an active process that requires both speaking and listening. Our ability to communicate is our most powerful tool for ensuring maximum team performance. We explore different communication styles, how to express yourself clearly, and how to listen to the real message behind the words. We also explore critical communication tools for both the individual and the team more...
Effective Coaching Skills Effective coaching is a continuous process, not something you do just once a year. Here we focus on specific skills needed to be an effective manager or coach. We also explore a specific step-by step coaching process to help you maximize your coaching effectiveness (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business more...
Understanding and Managing Diversity Taking advantage of the diversity in your team and company is critical to success in today s world. Our diversity programs focus on appreciating differences and better understanding different cultures. We also explore how to benefit from diversity rather than allowing it to build walls (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your more...
Interviewing Skills Critical interviewing skills include how to effectively plan for an interview, how to build rapport, effective listening skills, and how to dig deeper using strategic questioning skills (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating more...
Giving and Receiving Feedback Feedback is the cornerstone to almost every communication process. From tracking performance, to managing goals, our ability to give and solicit feedback is critical. We explore how to give feedback in an effective manner and how to receive feedback yourself. We explore a specific feedback process minimizes the fear and emotions often associated with difficult situations (See Details Below).
more...
Essential Listening Skills Listening is one of the most important communication skills we possess. Unfortunately, the ability to do it well does not come naturally. In our listening skills programs we focus on assessing how well you listen, different listening tips and techniques, and what non-verbals can tell you (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your more...
Classroom Sessions, Workshops, and Assessments Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your more...
Dealing with Difficult Relationships at Work Increasing numbers of people have to deal with difficult relationships at work. If the issue is left un-addressed, it is likely to cause severe stress, poor performance and declining morale. This H2 training will enable participants to deal more professionally, confidently and calmly with difficult encounters at work. It will provide explanations and practice of the essential skills needed to more...
Managing Conflict Understand the elements of conflict, recognize
conflict management styles, tips for handling
conflict, tips for avoiding conflict, enhance
conflict management skills.1/2 day for staff and
additional 1/2 day for managers. more...
Team Effectiveness 6 different trainings and workshops are conducted to enhanced your teams and small groups to perform to its fullest performance capacity.Develop competencies that are essential for achieving peak performance as group - team excellence
Variety of Training programs offered by Turning Point Management Consultants
Team building
Effective team behavior
Conflict management
Managing more...
BTEC Award for Security Guards Security Guarding qualification for security officers, event stewards, key holders, dog handlers. This course leads to one of the qualifications approved by the Security Industry Authority (SIA) as evidence of training for a Security Officer applying for a Licence to Operate.
The course content includes: duties and responsibilities of a security officer; customer care skills; communication more...
Managing conflict at work Training Course Workplaces are full of conflict. Conflict occurs between team members, between those of different teams and departments, between management and lower level staff and between the front-line and the external environment - the client/customer. This one-day event tackles conflict and provides attendees with a toolbox of skills for reducing, managing and negotiating conflict.
The course has been more...
Cultivating a Culture of Teamwork ...his seminar emphasizes different strategies for effective conflict management, and is designed to provide attendees with practical suggestions for improving the way they deal with conflict in the workplace.
Just because people are employed by the same company does not mean that they see themselves as a team or that they engage in teamwork. Working together is not the same thing as teamwork. more...
Dealing Positively with Conflict Do you shy away from conflict, leaving issues unresolved? Do you lack understanding and confidence in the face of conflict? Do you waste valuable time fire fighting disagreements between colleagues? If you answered yes to any of these, then you might need to learn more about curing conflict .
Conflict is not always a bad thing but can become problematic if it gets out of hand. Managing more...
Public sector workers conflict training ... a global decrease in resources, public sector staff need conflict management skills more than ever.
Through the 'public sector partnership agreement' we are able to deliver training programmes at subsidised rates. Please contact us for more details. The 'public sector partnership agreement' subsidised rates do not apply to open courses.
Typical participants include: Housing & benefits more...
Conflict Management Skills for dealing with customers ...conflict management training benefits individuals and teams who have to deal with conflict and difficult people in the workplace. We adapt our training to meet the specific customer issues and the needs of participants. During the course we will work with participants to develop bespoke solutions for real-life situations.
We learn very early in our development as human beings various ways to more...
Lone worker training Examples of lone workers and roles that this training is suitable
Visiting clients homes.
When having to deny people money, claims advisors can risk conflict and physical injury.
Engineers go into lonely places (e.g. blocks of flats to do routine maintenance).
Sometimes staffing levels mean areas are single manned by staff who are exposed to the public are at some risk of conflict, more...
Physical Intervention The Physical Intervention course demonstrates techniques in the context of using reasonable force in the United Kingdom. By attending and successfully completing this one day programme delegates learn and practice Physical Intervention techniques for use in:
Self defence
Defence of others
Escort, eviction and arrest
We recommend that the delegate has received formal conflict management more...
Training in the Management of Violence and Aggression EMA Ltd provides nationally recognised training to organisations large and small anywhere within the UK. We can tailor our training to the needs of your organisation to ensure that your staff are competent in the areas that are beneficial to your organisations needs.
We can provide outstanding training programs to your staff at all levels. EMA is innovative in its approach to teaching, focusing more...
Conflict Management Skills ...conflict management course benefits individuals and teams who have to deal with conflict and difficult people in their workplace. The course is modularised to adapt to the needs of participants who may be dealing with conflict from either external customers, internal customers or within their team.
It is a highly practical course and participants learn through a range of training approaches more...
Managing Conflict & Resistance Working with so-called difficult employees can be one of a manager's biggest headaches.
People oftentimes come across as difficult because they handle conflict differently than
we do. In fact, others approaches to conflict can often seem counterproductive,
confusing, or even bizarre. This course provides managers with a simple, direct way to
understand the different fears that drive much of the more...
Reducing Team Conflict Few of us like conflict. So why is it so pervasive, so enduring, and so difficult to resolve?
One of the primary reasons is that we all have a natural instinct to see just one side of an
issue: our own. Can this instinct be reshaped?
Twenty-five years of DiSC training shows that it can. This is a simple but powerful program that helps individuals and groups develop the understanding and empathy more...
Managing Change Change has been identified as one of the major sources of stress at work; and yet change is an essential part of keeping an organisation healthy and competitive. We can help you identify the steps you need to take to introduce change effectively. more...
BTEC Level 3 Award in the Delivery of Conflict BTEC Level 3 Award in the Delivery of Conflict
Management Training
Two mandatory core units:
Principles and Practices of Conflict Management and Training
Scenario-based Learning and Training in Conflict Management
This is the programme you must complete to delievery conflict management training for SIA licencing .
Please review our website :www.securitycourses.co.uk
If you have any questions more...
Conflict Management ...Conflict Management courses are bespoke to the needs of the client.
Whether the role is a front line security position, confrontational situations at airport check in desk for example or simply operating in an environment where there is likely be anti social behaviour - this course will be tailored to suit the specific needs of your organisation.
The course is typically run over two days and more...
Positive and Effective Conflict Management Skills (for the workplace) ...w to do the following;
Learn how to keep your cool with conflict management strategies that work
Understand how to assert your position positively
Learn how to handle difficult situations with confidence and poise
Gain a lifetime of confidence management skills in one day
Learn how to diffuse fustration and unresolved resentment
Understand how to deal with difficult people without more...
Conflict Management ...Conflict Management is highly interactive and focuses on improving conflict resolution skills. Participants will learn how to recognize conflict situations, and apply classic conflict-resolution strategies. We will explore how conflicts arise and discuss ways to maximize individual differences to build collaborative teams and productive relationships. Emphasis will be placed on how to recognize more...
Transformational Thinking Workshops The workshops:
*Custom-designed for any type of organization.
*Include dynamic thinking skills that you apply instantly to your organization s real-world situations.
*In 4 hours your people learn to make better decisions.
The Unique approach of our Workshops:
*How to generate better ideas from the unique Free-Thinking Zones
*The instant power of Lateral Thinking skills
*How to become a highly more...
Advanced Conflict Management Unmanaged employee conflict is perhaps the largest reducible cost in organizations today. It is also probably the least acknowledged.
It is estimated that more than 65% of performance problems result from strained relationships between employees, not from deficits in individual employees' skill or motivation. Interdependent workplace relationships are a fertile soil from which conflict can more...
Management Skills for New Managers ...itor performance and give feedback
Listening Skills and Conflict Management
-Learn the impact of nonverbal, attending behaviors
-Understand the difference between active and passive hearing
-Practice active listening
-Learn a method for managing conflicts
-Understand the difference between aggressive, assertive, passive, and passive-aggressive behaviors
Action Planning
To set goals more...
Procurement Team Training During this 1-day workshop participants will gain an understanding of how effective team work will help achieve strategic acquisition objectives; learn roles and responsibilities of team members; and have an opportunity to assess their own team and conflict management styles. Participants will learn the key elements to developing high performance teams; team goal and purpose setting; and how to more...