Online Conflict Management eLearning - Training Resources
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From 123-CBT Computer Based Training
Employee Performance Resolving Conflict

... Differentiate between conflict resolution and conflict management. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the
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Employee Performance Resolving Conflict
Organizational Behavior Organizational Group Dynamics

...making process. Identify styles of conflict management. Manage conflict using the steps of the conflict-management process. Simulation Overview: In this simulation, you will meet with three employees from Icon's Computer Hardware and Software Division. As Vice President of Operations, you've been asked
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Moving from Technical Professional to Mgr Series Managing Personnel

... results from your team through development, training and conflict management. Finally, it looks at how to improve communication skills as well as how to avoid stress and job burnout. Learn To: Identify three leadership behavior patterns adopted to achieve goals. Identify characteristics of effective leaders. Identify methods for determining team training needs. Identify
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From Serebra Learning Corporation
Communicating and Implementing Requirements
A business analyst expresses the output of a requirements analysis and documentation phase by presenting, communicating, and gaining approval of the requirements from project stakeholders. Once this solution design is agreed upon, the business analyst assists with detailed design work, testing and quality assurance activities, and supporting solution implementation.This course will explore methods
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Personal Effectiveness - Teamworking: Resolving Conflict within a Team


Where people are working together, two plus two can equal more than four. People can achieve more than they would on their own as part of a cohesive and effective team, capitalising on each other's skills, experience and strengths. But working together isn't always sweetness and light. This course investigates whether conflicts are inevitable or avoidable and common causes of conflict. You will
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Conflict Management Series: What is Conflict?


Conflict happens. Whether it's individuals clashing, organisational change or demanding customers, conflict is a normal part of working life. But it's something that people can find hard to handle and, if you don't manage it carefully, everyone can lose out: you, the organisation and your team. This course will examine what conflict is and broadly explain how it works: the issues that cause it,
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Conflict Management Series: Personal Reactions to Conflict


Conflict happens. Whether it's individuals clashing, organisational change or demanding customers, conflict is a normal part of working life. But it's something that people can find hard to handle and, if you don't manage it carefully, everyone can lose out: you, the organisation and your team. This course will identify why you should consider the importance of good judgement and how this can be
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Conflict Management Series: Joint Problem Solving


Conflict happens. Whether it's individuals clashing, organisational change or demanding customers, conflict is a normal part of working life. But it's something that people can find hard to handle and, if you don't manage it carefully, everyone can lose out: you, the organisation and your team.
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Conflict Management Series: Defusing Conflict Situations


Conflict happens. Whether it's individuals clashing, organisational change or demanding customers, conflict is a normal part of working life. But it's something that people can find hard to handle and, if you don't manage it carefully, everyone can lose out: you, the organisation and your team.
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Moving from Technical Professional to Manager: Managing Personnel
This course teaches key skills for team building team leadership and team management. It begins with some guidelines and tactics for effective leadership before teaching how to get the best results from your team through development training and conflict management. Finally it looks at how to improve communication skills as well as how to avoid stress and job burnout.
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From SilkWeb Consulting & Development LLC
New Manager Training

Managers new to the position or with less than 2 years experience will benefit from this program. This program covers more than just the basics and provides an in-depth examination of the skills needed to be an effective manager. For more experienced managers, SilkWeb offers the Manager Training - Advanced Level program.
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From Training Link Education S.E.A
Certificate in Conflict Management

...ves of the course are to:
Understand basic concepts of conflict management
Explore techniques for managing conflict effectively
Demonstrate five conflict handling styles
Adopt good listening techniques
Understand negotiation techniques
Describe problem solving approaches
Demonstrate mediation techniques
Demonstrate how to cope with crises
Describe the concepts of
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Certificate in Airline & Airport Conflict Management

...ives of the course are to:
Understand basic concepts of conflict management
Explore techniques for managing conflict effectively
Demonstrate five conflict handling styles
Adopt good listening techniques
Understand negotiation techniques
Describe problem solving approaches
Demonstrate mediation techniques
Demonstrate how to cope with crises
Describe the concepts of
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From Conflict Resolution Associates, LLC
40 Hour Basic Mediation Training



Mediation has been described as the art of peace. At a basic level, mediation is a process in which a trained, impartial, third-party helps two or more parties to a dispute move toward a mutually acceptable agreement. While we may not engage in a formal process, many of us use mediation skills in our daily interactions with others. Many of us could use more of those skills in our professional
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From JED New Media inc.
Successful Team Dynamics
Examine the five-stage lifecycle of a work group. The five stages of team development provide you with a framework to facilitate conflict management and encourage productive team dynamics. This JEDlet also offers helpful tips on dealing with teams from creation to termination.
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