Instructor Led Conflict More Effectively Training

De-escalation Breakaway Techniques People in certain working environments often face potentially dangerous or threatening situations on a daily basis and therefore need to learn effective techniques of calming and negotiation; a process which should always precede any physical coping strategies such as control and restraint. Target Group This course is aimed at any personnel who work in potentially volatile environments.  more...

Conflict Resolution With high levels of crime in society, it is not surprising that violence and aggression finds its way into the workplace. Regardless of whether the aggression emanates from the challenging behaviour of vulnerable service users, angry clients, members of the public or our own employees, organisations have a duty of care to provide relevant and effective training to reduce workplace violence.  more...