Coaching A Leadership Skill This workshop addresses the needs of those who want to lead and inspire others in the corporate world. Completion of this workshop will result in: learning the key competencies of leadership including personal awareness, coaching and feedback, courage, self control and acceptance, conflict resolution...; demonstrate accountability and courage when executing decisions and communication with staff; more...
Managing Conflict Power through Influence ..., supervisors and professionals who wish to improve their conflict resolution styles and those who wish to influence others even when authority is lacking. This program is worth 25 NASBA CPE s.Define and understand the sources of conflict.Learn the different strategies used in resolving conflict.Identify their own personal conflict resolution style.Understand the different bases of power and more...
Managing Conflict Power through Influence ..., supervisors and professionals who wish to improve their conflict resolution styles and those who wish to influence others even when authority is lacking. This program is worth 25 NASBA CPE s.Define and understand the sources of conflict.Learn the different strategies used in resolving conflict.Identify their own personal conflict resolution style.Understand the different bases of power and more...
Managing Conflict Power through Influence ..., supervisors and professionals who wish to improve their conflict resolution styles and those who wish to influence others even when authority is lacking. This program is worth 25 NASBA CPE s.Define and understand the sources of conflict.Learn the different strategies used in resolving conflict.Identify their own personal conflict resolution style.Understand the different bases of power and more...
Managing Conflict: Power through Influence Objectives:
By the end of the training program, participants will be able to:
Define and understand the sources of conflict.
Learn the different strategies used in resolving conflict.
Identify their own personal conflict resolution style.
Understand the different bases of power and how to change them.
Apply influence and explore their relationships with others. more...
Managing Conflict: Power through Influence Training Objectives:
By the end of the career training program, participants will be able to:
Define and understand the sources of conflict.
Learn the different strategies used in resolving conflict.
Identify their own personal conflict resolution style.
Understand the different bases of power and how to change them.
Apply influence and explore their relationships with others. more...
Managing Conflict: Power through Influence ...s used in resolving conflict.
Identify their own personal conflict resolution style.
Understand the different bases of power and how to change them.
Apply influence and explore their relationships with others.
This Program is designed for:
Managers, supervisors and professionals who wish to improve their conflict resolution styles and those who wish to influence others even when authority is more...
Myers Briggs Type Indicator At the heart of almost any training program lies a new perspective. Whether this is new content, a different vantage point, or targeting an existing issue that has not yet been resolved, they all represent a catalyst for change. Assessments are one of our most powerful tools for facilitating this process. From custom needs assessments, pre-program surveys, and team profiles, to personality more...
DiSC - Personality Assessment At the heart of almost any training program lies a new perspective. Whether this is new content, a different vantage point, or targeting an existing issue that has not yet been resolved, they all represent a catalyst for change. Assessments are one of our most powerful tools for facilitating this process. From custom needs assessments, pre-program surveys, and team profiles, to personality more...
Powerful Communication Skills for Health Care Professionals Powerful Communication Skills for Health Care Teams
Course Overview
Powerful Communication Skills for Health Care Teams uses the FLEX Care communication model, a practical and valuable tool created specifically for medical staff. FLEX Care was developed from researched data collected from both patients and health care professionals over a six-year period. It is based upon the well-known more...
CONFLICT RESOLUTION For Win/Win results Conflict is one of the most misunderstood aspects of human interactions. Improperly managed, conflict distracts from personal satisfaction and organizational productivity. Properly managed, conflict is the loam that nourishes growth and progress.
Anger is a force that can move an organization forward to improve, or, it can be a force that destroys the organization's ability to fulfil it's purpose more...
Difficult Conversations Do you avoid conflict? Would you like to be able to engage in "Difficult Conversations" easier? This presentation will provide theory and practice to help you communicate your real thoughts and feelings more easily. You will also learn how to react on the other side of a difficult conversation. more...
Public sector workers conflict training blue concept training has a wealth of experience training Public Sector workers. Through this experience we understand the operating culture and the challenges faced by local government managers. As a result of our close working relationship with the public sector we have developed programmes that achieve exceptional results.
The public sector working environment is constantly changing, this more...
Conflict Management Skills for dealing with customers This conflict management training benefits individuals and teams who have to deal with conflict and difficult people in the workplace. We adapt our training to meet the specific customer issues and the needs of participants. During the course we will work with participants to develop bespoke solutions for real-life situations.
We learn very early in our development as human beings various ways more...
Lone worker training Examples of lone workers and roles that this training is suitable
Visiting clients homes.
When having to deny people money, claims advisors can risk conflict and physical injury.
Engineers go into lonely places (e.g. blocks of flats to do routine maintenance).
Sometimes staffing levels mean areas are single manned by staff who are exposed to the public are at some risk of conflict, more...
Physical Intervention The Physical Intervention course demonstrates techniques in the context of using reasonable force in the United Kingdom. By attending and successfully completing this one day programme delegates learn and practice Physical Intervention techniques for use in:
Self defence
Defence of others
Escort, eviction and arrest
We recommend that the delegate has received formal conflict management more...
Voice Workshop Yorkshire Where does your voice come from?
Vocal clues to how we feel
Developing vocal musicality
Reading emotion in others voices
Sonic re-inforcement
Understanding the sounds of conflict
Resolving conflict with your voice more...
Winning Negotiations Negotiations Training Program
The proposal is for a 16 hours (two days) training
Introduction
Negotiation is something you do all the time with your family (children can be really difficult negotiators), in any informal setting and, of course, at work. You negotiate with your coworkers and you negotiate with your company s clients and suppliers. Like it or not negotiations is an essential part more...
Conflict Resolution Learn how to Turn Conflict into Collaboration. Conflict is inevitable because of a diverse workforce, constant change, stress from doing more with less, confusion over responsibilities, and miscommunication. more...
Fighting Fires Without Burning Bridges Interactive course teaching:
- Negotiation is not a competitive sport
- Preparing for effective internal and external negotiations
- Collaborative decision-making among corporate tribes
- Using both the walking-in and dynamic BATNA to measure the balance of power and benefits of a given negotiating
- Understand that information is the fundamental asset in negotiation
- Recognize that successful more...
Communications Skills 1. Tied up in Knots
Have you ever felt tied up in knots, wondering how to interpret something someone else said or not knowing how to say something you need to say? Is negativity impacting productivity, loyalty or morale in your workplace? Effective, positive communication between co-workers, higher ups and clients is imperative in today s workplace. Tight timelines, competition and the more...
Handling Conflict With Skill All organizations experience conflicts and even minor conflicts can have a negative impact upon morale, communication, teamwork and productivity. Most people have a spontaneous response to conflict situations that only adds fuel to the fire! Learn new responses that will help you resolve conflict situations with win-win outcomes. You will learn how to identify quickly which of the 3 conflict roles more...
Conflict Resolution Training Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend. more...
Reducing Team Conflict Few of us like conflict. So why is it so pervasive, so enduring, and so difficult to resolve?
One of the primary reasons is that we all have a natural instinct to see just one side of an
issue: our own. Can this instinct be reshaped?
Twenty-five years of DiSC training shows that it can. This is a simple but powerful program that helps individuals and groups develop the understanding and empathy more...
Handling Challenging Situations Handling Challenging Situations
Overview
If your job was easy, anyone could do it! You re constantly facing challenges — in fact, that s your JOB!
This module helps you address some of the challenges you face in trying to balance company policies and procedures while resolving customer issues and providing a positive customer experience. more...
Fundamentals of Supervision Fundamentals of Supervision is a practical guide to help participants expand and enhance their basic supervisory skills. This innovative four module, 16-hour program focuses on effective communication, problem solving, conflict resolution and leadership. more...
Fundamentals of Leadership Fundamentals of Leadership is a practical guide to help participants expand and enhance their leadership skills. The emphasis is on motivation, commitment, and sound decision making. This innovative four-session program focuses on effective communication, problem solving, conflict resolution and leadership. more...
Communication and Interpersonal Skills This 2-day Communication and Interpersonal skills is highly interactive and participants will learn to improve their communication skills and change behaviors to create a people-oriented environment. The need to be receptive to new ideas and selling ideas to others will be highlighted. Participants will learn how to motivate others and build a successful team; give and receive constructive more...
Conflict Management ...Management is highly interactive and focuses on improving conflict resolution skills. Participants will learn how to recognize conflict situations, and apply classic conflict-resolution strategies. We will explore how conflicts arise and discuss ways to maximize individual differences to build collaborative teams and productive relationships. Emphasis will be placed on how to recognize the more...
Advanced Conflict Management Unmanaged employee conflict is perhaps the largest reducible cost in organizations today. It is also probably the least acknowledged.
It is estimated that more than 65% of performance problems result from strained relationships between employees, not from deficits in individual employees' skill or motivation. Interdependent workplace relationships are a fertile soil from which conflict can more...
Six Thinking Hats Six Thinking Hats is a proven process that reduces meeting times, resolves conflicts, enhances communication, increases meeting output, boosts creativity, and helps individuals and groups solve problems and make sound decisions. It is the foremost thinking and conflict resolution tool in the world. more...
Team Building HRDFusion offers Team Building programs designed to improve group performance and communication. Our programs focus on achieving clear outcomes as well as Myers-Briggs-based learning exercises. more...
Communication Choices Communication Choices is a fun, exciting and eminently practical 4 or 8-hour course that covers the key aspects of interpersonal communication in the 21st Century: listening, expression, conflict resolution, electronic communication and assertiveness.
This seminar is available only to contracting clients. We do not offer public seminars. more...
Working Towards Agreement ...conflict resolution and management. Using the Thomas-Killman instrument to identify individual conflict styles, we lead the participants through a series of exercises following the key steps in confronting and resolving conflict. By the end of the course, people will have an understanding of their own "soft spots" in conflict situations and of the different strategies they can apply in solving more...
Improving Communication in Procurement This 1-day program will focus on improving participants' written and oral communication skills, including effective listening skills. Participants will learn to improve letter and memo writing, as well as the keys to writing effective reports. Resolving communication problems and conflict resolution will be discussed. An assessment tool will be used to provide feedback to participants on their more...