Online Conflict Resolution eLearning - Training Resources
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From Online Training Directory
Communicating with Power: Resolving Conflict
...conflict and discusses general guidelines for integrating conflict resolution into the culture of organizations.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a beginner. For PC use.
Communicating with Power: Resolving Conflict This course
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A Day 2 - Chapters 6-9



This course is designed to teach the computer technician the skills needed to pass the CompTIA A+ Certification tests. This second of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers an in-depth look at Windows 9x, including installation, configuration, and customization; troubleshooting and benchmarking a PC; using diagnostic software; working with
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From 123-CBT Computer Based Training
Leadership Development for Technical Professionals
Managers must direct the activities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex.For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as
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Leadership Development for Technical Professionals
Leading High-performance On-site Teams
Successful on-site teams are characterized by clear direction, team member trust, and effective communication and conflict-resolution strategies. In the early stages of team development, leaders must set up structures and processes that support the development of these team characteristics. This course offers strategies for leading an on-site team during the first two stages of team
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Microsoft Project 2003 Fundamentals

...a, views and reports, and project updating, tracking, and conflict resolution.
Learn To:
Match Microsoft Project 2003 products with their features.
Identify component parts of the Microsoft Project 2003 interface.
Identify options in the New Project task pane.
Identify predefined filters.
Create a custom filter.
Identify predefined groups.
Identify Project 2003 updating
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SQL Server 7 0 System Administration - Part 5

...lication agent with its appropriate attributes.
Identify conflict resolution attributes.
Analyze and label the components of the merge replication process.
Analyze and label the components of the snapshot replication process.
Analyze and label the components of the transactional replication process.
Analyze and label the components of various replication models.
Analyze and label the
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Communicating w Difficult People Handling Difficult Co-Workers

... manage difficult behavior, and the steps that create the conflict resolution process. Learn To Identify types of difficult personalities. Identify examples of primary and secondary conflict. Apply proper techniques to turn destructive conflict into constructive conflict.
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Employee Performance Resolving Conflict

...conflict resolution in Employee Performance: Resolving Conflict. You will be given the opportunity to create a more productive work environment by addressing conflict between another manager and yourself, between employees, and among team members. Learn To Examine many sources of conflict. Explore the harmful and beneficial sides of
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Advanced Project Mgmt Building Productive Stakeholder Relationships

... plan. Identify the stages of conflict resolution. Identify questions you can ask to determine how stakeholders define quality. Identify the guidelines for discussing costs of quality with stakeholders. Audience Project managers who are responsible for managing all aspects of a project from start to finish,
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Team Management High Performance Teams

...d other team members. Perform team conflict resolution. Simulation Overview: In this simulation, you will help resolve conflicts that develop within your team as it discusses the development of the new product. You need to manage the conflict in a constructive manner in order to benefit from the situation. Unit 4: Making
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Team Conflict Resolving Team Conflict

...rifying, and addressing team conflict. The program covers conflict resolution styles, identifies types of team conflict, and gives guidelines for resolving team conflict. Learn To Identify the effects of team conflict. Identify how conflict affects team morale, progress, and the workplace.
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Team Participation Resolving Conflict in Teams

...the nature of team conflict and an awareness of different conflict resolution styles. Using the program's eight-step process for resolving conflict, they are able avoid many of conflict's negative consequences and maximize its real benefits. Learn To Differentiate between the content and process of conflict. Understand why lack of
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Java for Procedural Programmers Beyond Basic Java

This course covers designing for change within a software system, Packages, and I/O and Exceptions. You will learn about supporting subsystem and system level changes. The first section also covers architectural components such as patterns and application frameworks. In the Packages section, you will learn to identify and solve package naming issues. Considerations for using packages are also
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Java for Procedural Programmers Beyond Basic Java

This course covers designing for change within a software system, Packages, and I/O and Exceptions. You will learn about supporting subsystem and system level changes. The first section also covers architectural components such as patterns and application frameworks. In the Packages section, you will learn to identify and solve package naming issues. Considerations for using packages are also
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Frontline Leadership Preparing to Lead

...obtain. Identify steps of the conflict resolution process. Follow steps to resolve conflict. Audience This program is developed for all employees in an organization who want to learn how to develop leadership characteristics. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs
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Moving from Technical Professional to Mgr Series Managing Personnel

...etermining team training needs. Identify strategies for conflict resolution. Identify strategies for overcoming communication barriers. Audience: This series is designed for technical professionals who are considering managerial positions within their organizations. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language
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From Serebra Learning Corporation
Stakeholder Interests and Cultural Diversity PMBOK aligned
As the project manager, you're in the center of the storm. The competing interests of stakeholders--including those of the client, the company, the legal and social environment, and the team itself--are your responsibility. Weighing these interests in the most fair and productive manner is an acquired art you can't afford to neglect. But that's not all. In an increasingly global network, project
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Working with Difficult People Cope With Continued Conflict
...f this course you will be able to sequence the steps of a conflict resolution effort, select the most appropriate action to handle a difficult situation, based on the specific circumstances and identify options available to you if you are unable to resolve an issue. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by
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Leadership Development for Technical Professionals
...f more refined managerial skills such as facilitation and conflict resolution in order to deal with work teams effectively and the problems that can arise in the work setting. This course will develop your abilities to plan and facilitate productive meetings, resolve conflicts, and create team-based approaches to managing. These skills will better prepare you for your role as a manager, and
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A New Manager s Role in the Company s Future
Perhaps one of the most exciting and challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the
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Employee Performance: Resolving Conflict


Learn the strategies and tactics necessary for effective conflict resolution in Employee Performance: Resolving Conflict. You will be given the opportunity to create a more productive work environment by addressing conflict between another manager and yourself, between employees, and among team members.
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Advanced Project Management Building Productive Stakeholder Relationships
Advanced Project Management: Building Productive Stakeholder Relationships teaches learners how to classify stakeholders as primary, strategic, and operational sponsors and how to determine stakeholders needs and expectations. It covers how to create a formal communication plan, how to resolve conflict with stakeholders, and what steps are commonly used to control change. Finally, it teaches
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Microsoft Project 2003 Fundamentals
This the first of a two-part curriculum covers fundamental Project 2003 skills used in the areas of Task Calendar and Outlining management manipulation of data views and reports and project updating tracking and conflict resolution.
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Employee Performance: Resolving Conflict
In "Employee Performance: Resolving Conflict " you will learn the strategies and tactics necessary for effective conflict resolution. You will be given the opportunity to create a more productive work environment by addressing conflict between another manager and yourself between employees and among team members.
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Administrative Assistant Skills: Enhancing Your Skills
In Administrative Assistant Skills: Enhancing Your Skills you will learn how to communicate effectively be a team player and encourage cooperation when you do not have formal authority over others. You will also learn how to project a professional image dress professionally and practice effective conflict resolution when dealing with difficult people. In addition you will learn how to manage
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Communicating with Difficult People: Handling Difficult Co-Workers
Communicating with Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers cope with their difficult behavior and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type the appropriate techniques to use to cope with and manage difficult behavior and the steps
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Team Participation: Resolving Conflict in Teams
In Team Participation: Resolving Conflict in Teams participants develop an understanding of the nature of team conflict and an awareness of different conflict resolution styles. Using the program's eight-step process for resolving conflict they are able avoid many of conflict's negative consequences and maximize its real benefits.
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Team Conflict: Resolving Team Conflict
Team Conflict: Resolving Team Conflict offers the student information for identifying clarifying and addressing team conflict. The program covers conflict resolution styles identifies types of team conflict and gives guidelines for resolving team conflict.
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From Conflict Resolution Associates, LLC
40 Hour Basic Mediation Training



Mediation has been described as the art of peace. At a basic level, mediation is a process in which a trained, impartial, third-party helps two or more parties to a dispute move toward a mutually acceptable agreement. While we may not engage in a formal process, many of us use mediation skills in our daily interactions with others. Many of us could use more of those skills in our professional
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From JED New Media inc.
Successful Team Dynamics
Examine the five-stage lifecycle of a work group. The five stages of team development provide you with a framework to facilitate conflict management and encourage productive team dynamics. This JEDlet also offers helpful tips on dealing with teams from creation to termination.
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Team Building Trait Secrets I
This is the first in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
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Team Building Trait Secrets II
This is the second in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
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Team Building Trait Secrets III
This is the third in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
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Team Building Trait Secrets IV
This is the fourth in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
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Team Building Trait Secrets V
This is the last of a collection of five JEDlets that show you how to use trait secrets to build and maintain strong and effective teams. Learn to form teams by combining traits outlined in the previous JEDlets. Find out how to mix and match teammates to maximize the productivity and the dynamism of teams.
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From Ontario"s Virtual Career Resource Centre
Ontario's Virtual Career Resource Centre




Our services are all offered online. They are convenient, anonymous, flexible, professional and customized. We offer career counselling, resume writing, interview skills, career/life planning, and customized programs including leadership, communication skills, problem solving, conflict resolution, community action, customer service, assertiveness, confidence building; and will develop curriculum
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From Education Systems
Small Group Tour Leadership
This timely course is designed to assist you, the travel professional, in becoming a small group tour leader. Determine if you have the skills, knowledge, abilities and traits you need to be an effective tour leader. Study tour leader roles and responsibilities. Learn conflict-resolution skills and prepare to manage a tour group. See how to polish your resume and market yourself to find a tour
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