Online Conflict Resolution eLearning
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From 123-CBT Computer Based Training
Essential Skills for Admin Support Professionals--Simulation

Essential Skills for Admin Support Professionals--Simulation
The role of the administrative support professional today reaches far beyond the dated cliche of the secretary answering phones and filing documents. Effective administrative support professionals require an extensive array of skills, including communication, organizational, managerial, problem-solving, and conflict-resolution
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Essential Skills for Admin Support Professionals--Simulation
From Online Training Directory
A Day 2 - Chapters 6-9



This course is designed to teach the computer technician the skills needed to pass the CompTIA A+ Certification tests. This second of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers an in-depth look at Windows 9x, including installation, configuration, and customization; troubleshooting and benchmarking a PC; using diagnostic software; working with
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A Day 2 - Chapters 6-9
Communicating with Power: Resolving Conflict
...conflict and discusses general guidelines for integrating conflict resolution into the culture of organizations.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a beginner. For PC use.
Communicating with Power: Resolving Conflict This course
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From 123-CBT Computer Based Training
Leadership Development for Technical Professionals
Managers must direct the activities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex.For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as
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Leadership Development for Technical Professionals
Essential Sills for Administrative Support Professionals Simulation
The role of the administrative support professional today reaches far beyond the dated cliche of the secretary answering phones and filing documents. Effective administrative support professionals require an extensive array of skills, including communication, organizational, managerial, problem-solving, and conflict-resolution skills. Without such skills, the administrative support professional
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Microsoft Project 2003 Fundamentals

...a, views and reports, and project updating, tracking, and conflict resolution.
Learn To:
Match Microsoft Project 2003 products with their features.
Identify component parts of the Microsoft Project 2003 interface.
Identify options in the New Project task pane.
Identify predefined filters.
Create a custom filter.
Identify predefined groups.
Identify Project 2003
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SQL Server 7 0 System Administration - Part 5

...ication agent with its appropriate attributes.
Identify conflict resolution attributes.
Analyze and label the components of the merge replication process.
Analyze and label the components of the snapshot replication process.
Analyze and label the components of the transactional replication process.
Analyze and label the components of various replication models.
Analyze and label the
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Communicating w Difficult People Handling Difficult Co-Workers

... manage difficult behavior, and the steps that create the conflict resolution process. Learn To Identify types of difficult personalities. Identify examples of primary and secondary conflict. Apply proper techniques to turn destructive conflict into constructive conflict.
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Employee Performance Resolving Conflict

...conflict resolution in Employee Performance: Resolving Conflict. You will be given the opportunity to create a more productive work environment by addressing conflict between another manager and yourself, between employees, and among team members. Learn To Examine many sources of conflict. Explore the harmful and beneficial sides of
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Advanced Project Mgmt Building Productive Stakeholder Relationships

... plan. Identify the stages of conflict resolution. Identify questions you can ask to determine how stakeholders define quality. Identify the guidelines for discussing costs of quality with stakeholders. Audience Project managers who are responsible for managing all aspects of a project from start to finish,
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Team Management High Performance Teams

...d other team members. Perform team conflict resolution. Simulation Overview: In this simulation, you will help resolve conflicts that develop within your team as it discusses the development of the new product. You need to manage the conflict in a constructive manner in order to benefit from the situation. Unit 4: Making
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Team Conflict Resolving Team Conflict

...rifying, and addressing team conflict. The program covers conflict resolution styles, identifies types of team conflict, and gives guidelines for resolving team conflict. Learn To Identify the effects of team conflict. Identify how conflict affects team morale, progress, and the workplace.
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Team Participation Resolving Conflict in Teams

...the nature of team conflict and an awareness of different conflict resolution styles. Using the program's eight-step process for resolving conflict, they are able avoid many of conflict's negative consequences and maximize its real benefits. Learn To Differentiate between the content and process of conflict. Understand why lack of
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Java for Procedural Programmers Beyond Basic Java

This course covers designing for change within a software system, Packages, and I/O and Exceptions. You will learn about supporting subsystem and system level changes. The first section also covers architectural components such as patterns and application frameworks. In the Packages section, you will learn to identify and solve package naming issues. Considerations for using packages are also
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Java for Procedural Programmers Beyond Basic Java

This course covers designing for change within a software system, Packages, and I/O and Exceptions. You will learn about supporting subsystem and system level changes. The first section also covers architectural components such as patterns and application frameworks. In the Packages section, you will learn to identify and solve package naming issues. Considerations for using packages are also
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Frontline Leadership Preparing to Lead

...obtain. Identify steps of the conflict resolution process. Follow steps to resolve conflict. Audience This program is developed for all employees in an organization who want to learn how to develop leadership characteristics. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs
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Moving from Technical Professional to Mgr Series Managing Personnel

...etermining team training needs. Identify strategies for conflict resolution. Identify strategies for overcoming communication barriers. Audience: This series is designed for technical professionals who are considering managerial positions within their organizations. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language
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From Star Leadership, Inc
A Step-by-Step Guide to Building a High-Performing Team



In sports, at work or on the job, high-performing teams always come out ahead! This is why organizations spend billions of dollars yearly on efforts to cultivate and sustain them. Building a successful team does not have to be so expensive. Certain attributes are common to all teams that continuously excel. If you know these attributes, understand how to cultivate them, and have the discipline to
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Keys to Changing Organizational Culture



Have you heard the saying, a culture eats strategy for luncha ? The best-laid plan often submits to cultural limitations. An organization cannot sustain results that its culture cannot support. Your organizationa s culture must therefore be primed to support excellence. Whether you are a seasoned change agent or a leader looking to address the barriers in your corporate culture, this
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Achieving Optimal Workplace Success through Effective Communication


Communication is the means for building a strong, trust-based relationship at work and elsewhere. Many talented individuals and teams fail to accomplish their goals due to ineffective communication. If you and your team want to maximize your potential and achieve optimal results, we highly recommend this seminar.
In this seminar, you will learn:
How to harness
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Best Practices in Employee Performance Management


Every organization is challenged with managing performance. In many companies, the so called performance management system is a burden that gets in the way of workers being able to perform their jobs. If youa re looking for a strategic, efficient, result-oriented approach to Performance Management, this seminar is for you.
In this seminar, you will learn:
Current research on best
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Keys to Achieving Superior Workforce Performance


Superior performance emerges when talented workers willingly and unreservedly harness and invest their talents in an organized and optimally productive manner. This seminar carefully explores both the employer and employee perspectives in achieving superior workforce performance. It gives you the key to taking performance to a higher level in your organization.
In this seminar, you will learn:
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How to Engage Motivate and Retain Top Talent


Employee Engagement refers to a workera s willingness to voluntarily and optimally invest his or her CAPABILITY and an employera s commitment to providing the necessary tools and support for the good of the organization. Capability is the totality of the knowledge, skills, abilities, network, access, self-discipline, passion, and perseverance that each worker brings to the job. If you
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Ten Principles for Bringing out the Best in Others


The most ennobling, innovative, and profitable of human accomplishments often result from the efforts of people who strive to reach their full potential. The Ten Principles ® is about helping you and your employees to maximize your potential. When carefully implemented, the principles will significantly improve performance and results in your organization.
In this seminar, you will learn:
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A Step-by-Step Guide to Conflict Resolution


...conflict
Nature of healthy conflict
Effective conflict resolution tools
Important roles in conflict resolution
Effective conflict resolution skills and strategies
and much more!
Who will benefit from this seminar?
Supervisors, managers, directors, executives, board members, HR professionals, executive/ business coaches, organization development practitioners, all
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A Step-by-Step Guide to Becoming an Effective Coach


In the past, only consultants and some HR pros were viewed as coaches in the workplace. Coaching was mostly limited to executives. As the value of coaching has become more apparent, organizations are realizing that all employees can benefit immensely from it. However, it is cost-prohibitive to use third parties to coach an entire workforce. Leading organizations have learned something else: you
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From Serebra Learning Corporation
Stakeholder Interests and Cultural Diversity PMBOK aligned
As the project manager, you're in the center of the storm. The competing interests of stakeholders--including those of the client, the company, the legal and social environment, and the team itself--are your responsibility. Weighing these interests in the most fair and productive manner is an acquired art you can't afford to neglect. But that's not all. In an increasingly global network, project
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Working with Difficult People Cope With Continued Conflict
...f this course you will be able to sequence the steps of a conflict resolution effort, select the most appropriate action to handle a difficult situation, based on the specific circumstances and identify options available to you if you are unable to resolve an issue. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by
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Leadership Development for Technical Professionals
...f more refined managerial skills such as facilitation and conflict resolution in order to deal with work teams effectively and the problems that can arise in the work setting. This course will develop your abilities to plan and facilitate productive meetings, resolve conflicts, and create team-based approaches to managing. These skills will better prepare you for your role as a manager, and
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A New Manager s Role in the Company s Future
Perhaps one of the most exciting and challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the
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Employee Performance: Resolving Conflict


Learn the strategies and tactics necessary for effective conflict resolution in Employee Performance: Resolving Conflict. You will be given the opportunity to create a more productive work environment by addressing conflict between another manager and yourself, between employees, and among team members.
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Advanced Project Management Building Productive Stakeholder Relationships
Advanced Project Management: Building Productive Stakeholder Relationships teaches learners how to classify stakeholders as primary, strategic, and operational sponsors and how to determine stakeholders needs and expectations. It covers how to create a formal communication plan, how to resolve conflict with stakeholders, and what steps are commonly used to control change. Finally, it teaches
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Microsoft Project 2003 Fundamentals
This the first of a two-part curriculum covers fundamental Project 2003 skills used in the areas of Task Calendar and Outlining management manipulation of data views and reports and project updating tracking and conflict resolution.
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Employee Performance: Resolving Conflict
In "Employee Performance: Resolving Conflict " you will learn the strategies and tactics necessary for effective conflict resolution. You will be given the opportunity to create a more productive work environment by addressing conflict between another manager and yourself between employees and among team members.
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Administrative Assistant Skills: Enhancing Your Skills
In Administrative Assistant Skills: Enhancing Your Skills you will learn how to communicate effectively be a team player and encourage cooperation when you do not have formal authority over others. You will also learn how to project a professional image dress professionally and practice effective conflict resolution when dealing with difficult people. In addition you will learn how to manage
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Communicating with Difficult People: Handling Difficult Co-Workers
Communicating with Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers cope with their difficult behavior and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type the appropriate techniques to use to cope with and manage difficult behavior and the steps
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Team Participation: Resolving Conflict in Teams
In Team Participation: Resolving Conflict in Teams participants develop an understanding of the nature of team conflict and an awareness of different conflict resolution styles. Using the program's eight-step process for resolving conflict they are able avoid many of conflict's negative consequences and maximize its real benefits.
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Team Conflict: Resolving Team Conflict
Team Conflict: Resolving Team Conflict offers the student information for identifying clarifying and addressing team conflict. The program covers conflict resolution styles identifies types of team conflict and gives guidelines for resolving team conflict.
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From ADIAN Collaborative Resolution Solutions Inc
Restorative Justice
Restorative Justice is an alternative to traditional court proceedings. The course explores the roots of restorative justice, the differences from traditional mediation and guidelines to follow. We will examine satisfaction, whether or not it is successful, as well as the advantages/ disadvantages of using this approach. Power, choice and control in terms of these mediation sessions will also be
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From Education Systems
Small Group Tour Leadership
This timely course is designed to assist you, the travel professional, in becoming a small group tour leader. Determine if you have the skills, knowledge, abilities and traits you need to be an effective tour leader. Study tour leader roles and responsibilities. Learn conflict-resolution skills and prepare to manage a tour group. See how to polish your resume and market yourself to find a tour
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From JED New Media inc.
Conflict management Ensuring Successful Interactions







... highly talented professionals, or is problem solving and conflict resolution one of your many daily tasks? Have you ever wanted to know more about managing defensive and angry client reactions before they occur? Understanding the factors that can trigger conflict situations and practicing active strategies for handling disagreement is essential to improving the services you and your team
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Assertiveness at Work







Synopsis
Becoming more assertive can help improve your communications and interactions with those around you. Drawing on the assertiveness techniques outlined here, discover how you can use assertiveness in everyday difficult situations at work, and come to mutually acceptable solutions with your coworkers and management. (Audio player required.)
40-minute online tutorial for individual and
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Team Building Trait Secrets V





This is the last of a collection of five JEDlets that show you how to use trait secrets to build and maintain strong and effective teams. Learn to form teams by combining traits outlined in the previous JEDlets. Find out how to mix and match teammates to maximize the productivity and the dynamism of teams.
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Team Building Trait Secrets IV





This is the fourth in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
This is a 40-minute online tutorial useful to individuals as well as within a group learning setting.
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Team Building Trait Secrets III





This is the third in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
This is a 40-minute online tutorial useful to individuals as well as within a group learning setting.
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Team Building Trait Secrets II





This is the second in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
This is a 40-minute online tutorial useful to individuals as well as within a group learning setting.
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Team Building Trait Secrets I





This is the first in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
This is a 40-minute online tutorial useful to individuals as well as within a group learning setting.
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Successful Team Dynamics





Examine the five-stage lifecycle of a work group. The five stages of team development provide you with a framework to facilitate conflict management and encourage productive team dynamics. This JEDlet also offers helpful tips on dealing with teams from creation to termination.
This is a 40-minute online tutorial useful to individuals as well as within a group learning setting.
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From Construction Mastery Institute
Conflict Resolution
...Conflict Resolution in the Office" eCourse discusses the techniques and strategies that can be used to limit the damage and disruption conflict causes in the workplace. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-effective safety and regulatory compliance training available today. The eCourse is divided into a number
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From Management Development Specialists, LLC
Change Management
The Change Management Course is available in Audio and Flash (1 Hr. 30 Mins.) with Participant Materials. The PDF Manual version includes ready to import PowerPoint and Participant Materials. Participant materials include worksheets, Learning Review Exercises with answer keys and guidance for developing an Action Plan. One of the first activities you will complete is the Change Practice Checklist.
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From NBI Certification, Assessments & Networking
Neethling Brain Instrument NBI Certification Trainings
...be integrated into leadership development, communication, conflict resolution, creativity, team effectiveness, diversity, and a number of other topic areas. Certification entitles participants to the full suite of online NBI assessments at wholesale pricing rates. In addition certification entitles participants to 5 free NBI profiles as well as access to a Resource Center for supporting
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Neethling Brain Instrument NBI Certification Self-Directed, Classroom and Webinar Options




...be integrated into leadership development, communication, conflict resolution, creativity, team effectiveness, diversity, and a number of other topic areas. Certification entitles participants to the full suite of online NBI assessments at wholesale pricing rates. In addition certification entitles participants to 5 free NBI profiles as well as access to a Resource Center for supporting
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From Aspira Continuing Education
Conflict Resolution


This course is designed to help you:
Define the process of conflict resolution
Learn specific conflict resolution techniques
Identify various theoretical approaches to conflict resolution
Identify the barriers to conflict resolution
Clinically address the barriers to conflict resolution
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From Accent Business Services
Leadership Development Program




Accent Business Services offers a comprehensive leadership development program which is comprised of 8 modules. The training is available in an 8 week/ module webinar series or as on online directed self study course. The list of modules covered is as follows:
- Module 1: Effective Communication - It all starts here
- Module 2: a Supervisor 101 - The basics of leadershipa
- Module 3:
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From CoursePark
Dealing with Difficult People
This series presents strategies for handling interpersonal tension in the workplace. In each course, learners will gain insight into analyzing situations, determining the best courses of action, and resolving problems. Scenarios and examples include working with difficult people in any organizational situation - supervisors, peers, and subordinates.
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From Hrd200 Consulting Group, Llc
Conflict Resolution
...p, participants should:
a Understand what conflict and conflict resolution mean
a Understand all six phases of the conflict resolution process
a Understand the five main styles of conflict resolution
a Be able to adapt the process for all types of conflicts
a Be able to break out parts of the process and use those tools to prevent conflict
a Be able to use basic communication
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From Ontario"s Virtual Career Resource Centre
Ontario's Virtual Career Resource Centre




Our services are all offered online. They are convenient, anonymous, flexible, professional and customized. We offer career counselling, resume writing, interview skills, career/life planning, and customized programs including leadership, communication skills, problem solving, conflict resolution, community action, customer service, assertiveness, confidence building; and will develop curriculum
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