Online Consultant eLearning

Field Sales Foundations ...r's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales Foundations introduces you to the basics of the field sales approach. You'll learn about its value and the importance of customer perceptions, premises for choosing the field sales approach, how it compares with a purely product-focused approach, and the planning, implementation, and  more...

Applying Your Field Sales Approach Applying Your Field Sales Approach A unique quality of effective field sales representatives is their ability to assess their customers' needs, determine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales  more...

Initiating Outbound Sales Calls ...'t sound like very much time, does it? As an inside sales consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the strategies for dealing with voice mail and call screeners and  more...

Completing Outbound Sales Calls ... with inside sales calls. To be a successful inside sales consultant, you need to know how to keep your customer's attention all the way through the close of the sale. In this course, you will learn strategies for contacting the decision maker and for dealing with gatekeepers. You will learn the steps involved in a sales presentation, how to determine the most effective sales strategy for your  more...

Completing Inbound Sales Calls ... to the completion of the sale. A successful inside sales consultant knows how to keep a customer's attention all the way through the close of the sale. In this course, you will learn the process for assessing a sales opportunity, the four factors used to qualify a sales opportunity, and strategies for qualifying a sales opportunity. You will also learn the steps for making the transition in  more...

Legal Nurse Consulting Certificate Program ...This program prepares students to practice as Legal Nurse Consultants. It is a 16 week course of study. Upon completion, students are eligible to receive Certification from the American College of Legal Nurse Consulting. This course is 90 contact hours of study. INTRODUCTION: Welcome to the Legal Nurse Consulting Certificate Program. College You have made a wise decision to pursue study and  more...

How To Master Human Resources Course description -- This bundle covers some of the most challenging human resource compliance issues that employees and supervisors facea sexual harassment, violence, and EEO practices. Use the lessons in this bundle to prevent or address workplace situations that must be handled sensitively in order to promote respect and avoid legal consequences. Also included is a course to assist your  more...

Moving from Trainer to Performance Consultant .... The move from being a trainer to becoming a performance consultant can be difficult if you aren ™t aware of certain strategies and tips. This course will help you identify the steps to gaining the skills you need while building your client base. There are job aids, tools, and methods to help you make this career transition smoothly and successfully. IMPORTANT NOTE: INTERNET EXPLORER  more...

Starting A Business?: How To Develop An Effective Business Plan ...a variety of industries, as a unit manager, V.P., CEO and consultant assisting small and large companies with their plans and strategy. Before you pass on this tutuorial, please review his credentials at the end of this course outline...it may save you endless hours of formulating a business plan that either gets rejected or doesn`t leverage your organizations global comparative advantage. And,  more...

Selling the Way Your Customer Buys ...n effective sales relationship is the ability to act as a consultant who solves problems. Whether you spend six months or six minutes with someone, today?s buyers expect you to show you care, to pay attention to their unique needs and to help them to buy rather than leaving them feel like they were sold. Big difference. As product differentiation becomes more difficult, what people base their  more...

5S TRAINING ...s presented by Eric Whitley, he is a senior manufacturing consultant and trainer with Learning Point, Inc. He brings over twenty years of progressive manufacturing and operations experience to the Learning Point team. He has held positions in production and quality management with McDonnell Douglas, Morton International, and Autoliv. Additionally, Eric has worked as a consultant to numerous  more...

Improving Co-Worker Relationships ...? This course, authored by noted library and organization consultant Pat Wagner, is based on proven theories of communication, which can help you and your library. In just an hour or two, this course will give you some fresh perspective on strengthening communication weaknesses in your library, along with some practical tools to tackle specific co-worker problems you may be worrying about  more...

Adobe PhotoShop CS ...ision production; work as a graphic designer, trainer and consultant for television networks, including CBS, NBC, TBS, TV New Zealand, and ESPN, as well as many other local television stations throughout the United States and the world; and as a Professional Speaker with National Seminars for over six years. FREQUENTLY ASKED QUESTIONS How long will it take me to complete the course? The amount  more...

Adobe PhotoShop CS to CS2 Upgrade ...ision production; work as a graphic designer, trainer and consultant for television networks, including CBS, NBC, TBS, TV New Zealand, and ESPN, as well as many other local television stations throughout the United States and the world; and as a Professional Speaker with National Seminars for over six years. FREQUENTLY ASKED QUESTIONS How long will it take me to complete the course? The amount  more...

Basics of Organizational Communication ...rt-led training is presented by Joe Tucker. Joe Tucker, a consultant/trainer for Intelligent Concepts, Inc. has extensive experience in technologies such as DNS, DHCP, VPNs and TCP/IP routing and configuration. He has trained many clients on use of Technology and trains in a classroom and lecture environment on how to install and administer Windows NT/2000/2003. His experience in the deployment  more...

Crystal Reports XI ...ness for the past eight years, five of those as a trainer/consultant. He has conducted numerous classes in Crystal Reports, from versions eight through 11 and has done a wide variety of consultations in Crystal Reports and other database tools, including Microsoft Access and SQL. FREQUENTLY ASKED QUESTIONS How long will it take me to complete the course? The amount of time it takes to complete  more...

Customer Astonishment: The Commitment to World-Class Customer Care ...uctor at Babson College in Wellesley, Massachusetts. As a consultant and coach, Darby has worked closely with hundreds of leading organizations in 25 countries on five continents. Millions of individuals have benefited from his eye-opening, highly energizing keynotes and educational presentations. Early in the 1990s, he developed the concepts of Customer Astonishment that have helped to  more...

Customer Service for Bars and Restaurants-Online ...es, in addition to hospitality skills. Bar and restaurant consultant, Kellie Nicholson, stresses the value of a smile and a kind word for greater tips and the return of loyal customers. Customer Service for Bars and Restaurants-Online Restaurant owners understand how important customer service is for a pleasant dining experience and bar owners know that excellent and friendly service are vital  more...

Customer Service Plus ...-led training is presented by Lee Miller. Lee Miller is a consultant, speaker, executive coach and corporate trainer. A graduate of Harvard Law School, he is the Managing Director of NegotiationPlus.com where he advises Boards of Directors, corporations and Senior Executives on negotiating. He is an Adjunct Professor of Management at Seton Hall University, where he teaches MBA courses in  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Instructor-Led ...y.? Working with your partner, Mike Vito, and a marketing consultant, Tammy Fuller, you will help to fix a potentially devastating customer retention problem. Then you will enter the scenario a year later, after the gym is back on its feet, and develop an Integrated Communications Plan to help grow the gym`s business by reaching out to new customers. Combined, the work you do in these  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Self-Directed ...y.? Working with your partner, Mike Vito, and a marketing consultant, Tammy Fuller, you will help to fix a potentially devastating customer retention problem. Then you will enter the scenario a year later, after the gym is back on its feet, and develop an Integrated Communications Plan to help grow the gym`s business by reaching out to new customers. Combined, the work you do in these  more...

SalesPlus ...-led training is presented by Lee Miller. Lee Miller is a consultant, speaker, executive coach and corporate trainer. A graduate of Harvard Law School, he is the Managing Director of NegotiationPlus.com where he advises Boards of Directors, corporations and Senior Executives on negotiating. He is an Adjunct Professor of Management at Seton Hall University, where he teaches MBA courses in  more...

The Art of Active Listening ...-led training is presented by Lee Miller. Lee Miller is a consultant, speaker, executive coach and corporate trainer. A graduate of Harvard Law School, he is the Managing Director of NegotiationPlus.com where he advises Boards of Directors, corporations and Senior Executives on negotiating. He is an Adjunct Professor of Management at Seton Hall University, where he teaches MBA courses in  more...

Writing for Business Professionals ...rt-led training is presented by Joe Tucker. Joe Tucker, a consultant/trainer for Intelligent Concepts, Inc. has extensive experience in technologies such as DNS, DHCP, VPNs and TCP/IP routing and configuration. He has trained many clients on use of Technology and trains in a classroom and lecture environment on how to install and administer Windows NT/2000/2003. His experience in the deployment  more...

Managing Technical Professionals Simulation Beech & Stern Instrumentation is a medical engineering firm that specializes in the development of cardiac and pulmonary devices. Founded by a former chief of thoracic surgery and a biotechnical engineer, the company has been in operation for nearly three years and has grown rapidly. But with the increasing pace of growth and the diminishing involvement of the founders, Beech & Stern is at a  more...

Essentials of External Consulting ...knowledge in an external consulting role.What do external consultants really do? Although they may work in a variety of disciplines, clearly the role means being an advocate or representative of your organization.For such a role, you'll need excellent client-facing skills. These include communication and listening, presenting, report-writing, meetings and negotiation. Combining this with, in  more...

The Client-Consultant Relationship Getting to know your clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization,  more...

Diagnosing and Planning ...consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the client's particular  more...

Managing Delivery ...clients is the most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what you can  more...

Evaluation and Review So, is it success or failure? It's crucial that you take time to review your completed project and confirm the outcomes. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This  more...

Essentials of Internal Consulting You may already have a reputation as something of an area specialist. Perhaps you've now been asked to deploy your knowledge in an internal consulting role. Or maybe you've always been attracted to this role and you would now like to find out more? What will it mean for you?What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you?This  more...

Internal Consulting Skills ...consultant? What skills do you have already, and which should you develop further? This course gives you the opportunity to review your existing abilities and ways of improving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your message across to other people, your ideas will be  more...

A Workable Solution for Internal Clients ...consultant is that of "making things happen." But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You don't want to be seen as a "visitor" who simply  more...

Evaluating Internal Assignments So, is it success or failure? It's crucial that you take time to review your project and confirm outcomes on completion. What has been achieved, and what didn't go as planned?And how have you performed personally? Of course, success depends on your ability as an internal consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This  more...

The Technical Professional as Internal Consultant ...consultants have been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the organization to  more...

Using Data as a Technical Professional Consultant ...n these ways is still useful, in your role as an internal consultant, you may have to develop surveys or conduct interviews with individuals or groups in order to quickly collect the data pertinent to your current project. In addition, you will be analyzing the information, arriving at conclusions, and presenting your findings and recommendations to the internal client. This course provides  more...

Resistance and Technical Professional Consultants ...n you are a technical professional working as an internal consultant in an organization, you will inevitably encounter resistance. Whether resistance is expressed overtly or subtly, you increase your effectiveness as an internal consultant when you can identify it and deal with it appropriately. This course is designed to help technical professionals acting as internal consultants to recognize  more...

Consulting Skills Building Consulting Relationships ... determine whether your organization could benefit from a consultant's services. It also teaches how to manage internal resistance to consultants, how to communicate effectively with consultants, and what to include in a legally binding consulting contract. Learn To Identify the steps to determine the need for a consultant. Match the  more...

Consulting Skills The Consulting Process ... Identify the steps for empowering a consultant. Follow the process for evaluating a consultant. Identify the elements that should be covered in an evaluation. Identify circumstances that may entitle you to continued support. Audience The target audience for this series is Internal and  more...

Consulting Skills Serving as an Internal Consultant ...Consultant explains consulting roles and the skills required to succeed as an internal consultant. It identifies the processes for resolving conflict, making ethical decisions, and overcoming resistance to change as an internal consultant. Learn To Identify the advantages of internal consultants. Follow the steps for selling your  more...

Strategic Management Developing a Successful Process ... characteristics to determine when to hire a professional consultant. Simulation Overview: In this simulation, you will meet with your strategic planning team to address any final concerns about your strategic marketing plan for Icon before taking it to James Cahill, Icon's President, and Roger McAlister, Icon's Director of Operations, to secure  more...

Consulting Skills Series The Consulting Skills Series includes the following courses: Consulting Skills: Building Consulting Relationships Consulting Skills: The Consulting Process Consulting Skills: Serving as an Internal Consultant To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Economics Foundations of Macroeconomics ..., you will meet with Elizabeth Thomas, a senior Economics Consultant with Icon International, to discuss issues in macroeconomics. You are applying for the position of assistant in the Economics department. Elizabeth will be asking you some questions about unemployment, inflation, and government policies to explore your knowledge of macroeconomic issues. Unit 2: Economic Growth and  more...

Listening Skills The Fundamentals of Listening This course highlights general benefits and misconceptions about listening as a means of introducing the concept of listening. It also teaches the learner how to interpret messages and identifies three common types of listening. It provides a step-by-step process on how to become a critical listener and explains the benefits of providing feedback to speakers. It details how to provide feedback by  more...

Call Center Mgt Managing an Inbound Call Center ...rom women wishing to join the organization. As a business consultant for Icon, it is your task to identify the needs of the WCAA and explain the benefits of a call center. Unit 2: Establishing the Call Center's Structure (0.5 - 1 hour) Select building considerations. Identify types of call center layouts. Sequence the  more...

Workplace Aggression Taking a Proactive Approach ...In this simulation, you will meet with Roger McAlister, a consultant with Crown Consulting, to discuss the role a workplace aggression policy plays in taking a proactive approach toward aggression in the workplace. Through your questions and Roger's answers, you will learn how to create an effective policy and what an organization can do to supplement its policy. Unit 3: Using Preventative  more...

Succession Planning Setting Up a Succession Planning Program Succession Planning: Setting Up a Succession Planning Program focuses on putting your Succession Plan on paper and into action. It begins with guidelines on writing a mission statement, policy and procedures, identifying target groups and other issues such as legal considerations. It then provides comprehensive guidelines on all aspects of rolling out your plan, how to communicate and provide  more...

Succession Planning Successors Plan Evaluation Planning Tools ... In this simulation you will meet External Consultant, Jack Thompson, and Icon International employees Laura Daniels, Computer Technician, and Jeff Patterson, Project Manager. During the meeting, you will try and agree on a succession planning policy. Jeff will chair the meeting. Unit 2: Evaluating Your Succession Plan (0.5 - 1 hour) Identify reasons  more...

Total Quality Management Fundamentals ... Vice President of Sales at Icon International. You are a consultant hired to study the effects of the recent loss of sales, and you have worked with Don on previous occasions. Don has called this meeting to make sure that you do not say anything that disagrees with his policies. He also wants to ensure that you are capable of conducting the study to his requirements. Unit 2: Foundations for  more...

Total Quality Management Implementation and Tools ... Vice-President of Sales, and Nathan Iverson, an external consultant. Unit 2: Basic Tools of Quality (0.5 - 1 hour) Identify reasons for measuring key process variables. Recognize the characteristics of a Pareto analysis. Identify the uses of a cause and effect diagram. Recognize how to construct an  more...

Managing the Expert Managing the Unique Needs of Experts ...dware and Software Division. You have recently hired as a consultant Bruce Madison, a Scientific Systems Analyst with an expertise in Numerical Analysis. Bruce has a history of pushing companies to the cutting edge of technology and integrating that technology with the Internet. Recently, Market Researchers have tracked an increase in popularity of Internet-accessible training software. The  more...

Team Conflict Overcoming Conflict with Communication ..., two of Icon's Production Managers, and Robin Carlson, a Consultant from Crown Consulting Corporation. The Vice President of Production has made the decision to bring in an outside consulting firm to evaluate the Production Department due to a recent decline in productivity. The production management team was only recently notified of this decision, and a number of managers in the department  more...

Negotiating Advanced Negotiation Tactics ... Appleton's Computer Network Manager. As a Communications Consultant at Icon's Computing Hardware and Software Division, you have been working with Janet and Marcus on Appleton's purchase of one of Icon's video-conferencing systems. Paul White, one of Icon's Computer Systems Analysts, has worked with you on this sale from the beginning, and he is assisting you in this negotiation. The four of  more...

Moving from Technical Professional to Mgr Managing the IT Dept With management and team fundamentals in place, this course gives an overview of some typical areas of IT management and some of their related issues. Beginning with networks and network issues, the course then goes on to look at strategies for purchasing and rolling out new hardware and software across the IT department. It then teaches the value of E- Commerce in general as well as how to  more...

Oracle Database 10g PL SQL Fundamentals Part 2 ...e Designers, System Analysts, PL/SQL Developer, Technical Consultant, Forms Developer, and Portal Developer. Deployment: Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1: PL/SQL Blocks Identify features of PL/SQL blocks within a subprogram. Match types of PL/SQL named blocks with their descriptions.  more...