Consultant Web-based Seminars - Training Resources

Use Customer Service to Win Loyal Clients Differentiate By Making Client Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing  more...

Secrets to Delivering Presentations That Win Business Learn the key presentation techniques that lead your prospects to buy from you Whether you are a small business owner or sales professional, your skill in grabbing your prospect's attention during a presentation determines whether you get the account or if it goes to your competitor. Many think that great presenters are born, not developed. Not true! You can learn the secrets to engaging your  more...

Advanced Customer Service Planning for Services Firms Align Your Firm s Service Delivery With The Desires of Your Clients According to the American Society of Quality, 68% of clients leave because of an attitude of indifference from a company employee. Excellent customer service doesn't happen by accident. It is designed, planned, and scripted to account for every aspect of the customer service experience. Most services firms cross their fingers  more...

Customer Service for a Social Media World Techniques Designed To Delight Your Clients For Retention and Growth Customers are more demanding than ever and with social media; it's never been easier to share their customer service experience with the world. The question is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and  more...

How to Run Effective Internal Meetings ... Professional Organizer ®, author, speaker, coach and consultant, Patty Kreamer is the President of Kreamer Connect, a Pittsburgh-based company that works nationally with individual and corporate clients to become more productive and perform better while at the same time simplifying their work and lives. She does this through her books, custom seminars and keynotes as well as through her  more...

Time Management for Sales People ... Professional Organizer ®, author, speaker, coach and consultant, Patty Kreamer is the President of Kreamer Connect, a Pittsburgh-based company that works nationally with individual and corporate clients to become more productive and perform better while at the same time simplifying their work and lives. She does this through her books, custom seminars and keynotes as well as through her  more...

Differentiation Strategies for Financial Advisors ... Comer, Certified Financial Planner and financial advisor consultant, helps financial advisors develop their unique, compelling story. He teaches you what prospective clients want to hear, how to align your story with their interests, and differentiate yourself. After attending this eLearning course, you ll have a unique tool to stand out, be more memorable, and convince prospects to work with  more...

Organizational Skills For Professional Business Women ... Professional Organizer ®, author, speaker, coach and consultant, Patty Kreamer is the President of Kreamer Connect, a Pittsburgh-based company that works nationally with individual and corporate clients to become more productive and perform better while at the same time simplifying their work and lives. She does this through her books, custom seminars and keynotes as well as through her  more...

Create a Client Experience to Grow Your Financial Advisor Practice ... Comer, Certified Financial Planner and financial advisor consultant, has worked with financial advisors and clients for more than 19 years to help both parties meet their financial goals. He teaches you the importance of consistent impressions and how it also will help you to be more effective and efficient in servicing your clients. His easy-to-implement formula for defining the client  more...

Secrets to Delivering Presentations That Win Business Learn the key presentation techniques that lead your prospects to buy from you Whether you are a small business owner or sales professional, your skill in grabbing your prospect's attention during a presentation determines whether you get the account or if it goes to your competitor. Many think that great presenters are born, not developed. Not true! You can learn the secrets to engaging your  more...

How to Re-Energize Your Sales Team In Tough Times ...inar. Edith Onderick-Harvey is a sought after speaker, consultant and leadership expert. Edith is frequently quoted by the media including: The New York Times, CNN.com, HR Executive, and American Executive. A case study of her work with Harvard University is featured in The Conference Board publication "Evidence-based HR in Action." As the President of The Talent Advantage, Edith is known  more...

Survive and Thrive In Economic Turbulence How to build business by ensuring your teams are right-sized, well-managed & clear-focused In a troubled economy, it s more critical than ever that every employee pulls his or her weight. To maximize profits, each person must be making the full contribution for which they were hired. As a leader, you must eliminate redundancy and lack of accountability or you ll lose money. Lean, focused teams  more...

Unconventional Marketing Strategies for Small Business Owners ...years experience as a successful small business owner and consultant, Tom shares his knowledge and experiences with you as he teaches how to reach your ultimate goal Profit! In this webinar, you will discover: How to market less (and sell more) by targeting your demographics and differentiating your products and services When should you jump on the band wagon to coordinate marketing  more...

Managing Difficult Employees In Key Positions Five Proven Strategies to Maximize Expertise and Minimize Angst Difficult people wreak havoc in your company. You know that. Difficult people who hold key positions are even more problematic. When leadership power, authority and decision-making fall into the hands of an employee with poor or non-existent people skills, you are likely to be losing up to 40% of your profits: money going out the  more...

Article Publishing to Grow Your Business or Consulting Firm ...g Articles The first thing clients do when looking for a consultant or researching your business is to check Google. One of the easiest ways to dominate search engine results is article marketing. Done correctly, articles help prove your expertise and generate leads. Incorrectly, article marketing becomes a drain on your time and can even damage your reputation. Ken Lizotte, author of 'The  more...

Secrets to Delivering Presentations That Win Business Learn the key presentation techniques that lead your prospects to buy from you Whether you are a small business owner or sales professional, your skill in grabbing your prospect's attention during a presentation determines whether you get the account or if it goes to your competitor. Many think that great presenters are born, not developed. Not true! You can learn the secrets to engaging your  more...

Secrets to Delivering Presentations That Win Business Learn the key presentation techniques that lead your prospects to buy from you Whether you are a small business owner or sales professional, your skill in grabbing your prospect's attention during a presentation determines whether you get the account or if it goes to your competitor. Many think that great presenters are born, not developed. Not true! You can learn the secrets to engaging your  more...

Leading In A Bad Economy What Authentic Leaders Must Know to Make a Necessary Difference As a leader, do you ever feel like an impostor? Or, wonder why you ever thought you could pull off your vision? In this turbulent economy, you would be in good company if you were doubting your leadership. NO! Now is the critical time to take stock, step up, and shine as a leader to insure that your company not only survives, but  more...

How to Handle Customers Who File for Bankruptcy ...Philip P. Philbin CCE is the Managing Director and Senior Consultant at Commercial Credit Management Associates, LLC (CCMA) and the founder of the company. Mr. Philbin's entire working experience totalling 35 years has been solely in Corporate Credit & Collections Management to which he has distinguished himself as a leader in numerous industries. Mr. Philbin has obtained the coveted  more...

Use Customer Service to Win Loyal Clients Differentiate By Making Client Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing  more...

Lead Generation Techniques in a Slow Economy ...nd income fall. Drew Stevens, PhD., international sales consultant and author of 'Split Second Selling,' will teach you how to lead prospects to buy from you instead of your competitor. He ll provide you with powerful sales and marketing tactics that expand your reach without expanding your wallet. Webinar Takeaways: New activities that create new revenue streams Strategies of  more...

How To Build A Million-Dollar Business ...resident of Stevens Consulting Group and renowned author, consultant and sales expert literally wrote the book on improving sales skills. Dr. Drew is the author of the best seller Split Second Selling and Ultimate Business Bible that have helped thousands of frustrated sales managers, selling professionals and entrepreneurs improve their skills and gain dramatic results. Experienced with  more...

Organizational Skills For Professional Business Women ... Professional Organizer ®, author, speaker, coach and consultant, Patty Kreamer is the President of Kreamer Connect, a Pittsburgh-based company that works nationally with individual and corporate clients to become more productive and perform better while at the same time simplifying their work and lives. She does this through her books, custom seminars and keynotes as well as through her  more...

Business Development Secrets for Consultants ...d author of The Ultimate Business Bible, teaches business consultants the secrets to effectively marketing a consulting practice. As a fellow 25-year consultant, he shares his proven strategies for establishing a foothold in your target market and mastering the art of business development. You ll discover how to transform yourself into a client magnet, so you can enjoy the same business success  more...

Use Customer Service to Win Loyal Clients Differentiate By Making Client Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing  more...

Create a Client Experience to Grow Your Financial Advisor Practice ... Comer, Certified Financial Planner and financial advisor consultant, has worked with financial advisors and clients for more than 19 years to help both parties meet their financial goals. He teaches you the importance of consistent impressions and how it also will help you to be more effective and efficient in servicing your clients. His easy-to-implement formula for defining the client  more...

Customer Service for a Social Media World Techniques Designed To Delight Your Clients For Retention and Growth Customers are more demanding than ever and with social media; it's never been easier to share their customer service experience with the world. The question is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and  more...

How to Handle Customers Who File for Bankruptcy ...Philip P. Philbin CCE is the Managing Director and Senior Consultant at Commercial Credit Management Associates, LLC (CCMA) and the founder of the company. Mr. Philbin's entire working experience totalling 35 years has been solely in Corporate Credit & Collections Management to which he has distinguished himself as a leader in numerous industries. Mr. Philbin has obtained the coveted  more...

Help Your Employees Get Healthy, While Reducing Costs and Increasing Profits ...omote personal responsibility for health Frank Hone is a consultant, author and advocate for free-market healthcare solutions. His book, Why Healthcare Matters: How Business Leaders Can Drive Transformational Change, offers perspectives on the US healthcare crisis, proposes that business has a major role to play in transforming consumer health attitudes and behavior, and provides a blueprint  more...

Help Your Employees Get Healthy, While Reducing Costs and Increasing Profits ...omote personal responsibility for health Frank Hone is a consultant, author and advocate for free-market healthcare solutions. His book, Why Healthcare Matters: How Business Leaders Can Drive Transformational Change, offers perspectives on the US healthcare crisis, proposes that business has a major role to play in transforming consumer health attitudes and behavior, and provides a blueprint  more...