Online Consultants eLearning Training

Legal Nurse Consulting Certificate Program This program prepares students to practice as Legal Nurse Consultants. It is a 16 week course of study. Upon completion, students are eligible to receive Certification from the American College of Legal Nurse Consulting. This course is 90 contact hours of study. more...

NET Solution Vision and Requirements To establish the steps and techniques needed to define a solution vision and gather and analyze requirements A wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions more...

Business In Sight Series: Account Ability ...consultants and professionals develop a key business skill, - the ability to read and interpret a company's financial statements. Originally developed by PriceWaterhouseCoopers this unique and award winning course has received the Xebec approach to meet new accounting standards with a new graphical look and feel. Set in the context of a detective thriller featuring private eye Philip Maclow, more...

Investors in People Employees of an organisation looking to become recognised or already recognised as an Investor in People Personnel and Training specialists/consultants needing to understand how the Standard operates Senior managers of organisations considering seeking Investors in People recognition The course puts Investors in People into context with the background information required to understand what more...

Win2000 Professional Connect through Networks This course covers the various aspects of networking connections. You will be introduced to the different types of dial-up networking connections, and you will learn to install and configure a Virtual Private Connection (VPN) and a dial-up connection. You will also learn to share the Internet connection over a network. In addition, this course introduces you to the installation and configuration more...

Overview of Business Process Management In today's business world, competition is tough. Organizations are under a great deal of pressure to become more productive and more efficient while developing new, innovative products and services more rapidly than ever before. Management is demanding improved quality, reduced costs, and increased productivity with fewer resources. How can organizations respond to these pressures while remaining more...

Microsoft SMS 2003 Installing and Configuring Sites To explain how to install and configure SMS sites Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Systems Management Server 2003 more...

Process Analysis and Documentation The Six Sigma DMAIC system is a roadmap that points the way to process and performance improvement. The second phase in this methodology is Measure. You cannot hope to improve processes and performance without first knowing where you are, assessing where you want to be, and then planning how to get there, while measuring progress toward the goal all along the way. In the words of an old adage, more...

Sales Seller Behaviors The Selling Process: Seller Behaviors, is the first of sixteen courses in this curriculum. After the completion of this course you will be able to identify the basic criteria for success in sales and identify the seven seller behaviors in buyer-focused selling. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line more...

Sales Buyer Behaviors The Selling Process: Buyers Behaviors, is the second of sixteen courses in this curriculum. After the completion of this course you will be able to identify the criteria that influence buying decisions and identify the seven typical buyer behaviors in a sales interaction. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize more...

Sales Buyer-Focused Selling The Selling Process: Buyer-Focused Selling, is the third of sixteen courses in this curriculum. After the completion of this course you will be able to respond effectively to buyers at each stage of a sales interaction and identify categories of buyer needs. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line more...

Sales The Selling Cycle The Selling Process: The Selling Cycle, is the fourth of sixteen courses in this curriculum. After the completion of this course you will be able to list the steps in the selling cycle, match the steps in the selling cycle to the buyer-focused selling model, calculate the key ratios in the selling cycle, and analyze the key ratios in the selling cycle. The PrimeSales curriculum engages sales more...

Sales Telephone Communications Communicating & Managing: Telephone Communication, is the fifth of sixteen courses in this curriculum. After the completion of this course you will be able to identify barriers to communication, identify techniques to overcome the limitations to communicating by telephone and implement guidelines for good telephone communication. The PrimeSales curriculum engages sales professionals in a top-down more...

Sales Communication Skills Communicating & Managing: Communication Skills, is the sixth of sixteen courses in this curriculum. After the completion of this course you will be able to list the background information that helps you to qualify prospects, list sources of prospects, identify guidelines for canvassing and list the criteria for identifying the decision-maker in an organization. The PrimeSales curriculum engages more...

Sales Written Communications Communicating & Managing: Written Communication, is the seventh of sixteen courses in this curriculum. Writing a good sales proposal helps to convince the buyer of the Seller's merits and of the benefits of buying from him or her. Written Communications highlights the reasons for and benefits of writing a sales proposal. sellers become familiar with the twelve components that constitute a good more...

Sales Managing a Territory Communicating & Managing: Managing a Territory, is the eighth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the customer information you need to record, list the steps in drawing up a calling cycle, and sequence the steps involved in routing and scheduling calls. The PrimeSales curriculum engages sales professionals in a top-down roll-out more...

Sales Gathering Information Starting the Sale: Gathering Information, is the ninth of sixteen courses in this curriculum. After the completion of this course you will be able to list the background information that helps you to qualify prospects, list sources of prospects, identify guidelines for canvassing, and list the criteria for identifying the decision-maker in an organization. The PrimeSales curriculum engages sales more...

Sales Planning a Sales Call Starting the Sale: Planning a Sales Call, is the tenth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the steps involved in planning a sales call and identify the essential elements of a sales objective. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line more...

Sales The Sales Call Starting the Sale: The Sales Call, is the eleventh of sixteen courses in this curriculum. After the completion of this course you will be able to identify the guidelines for opening a sales call, list the steps in making an opening statement, and identify opening statement variations according to the type of call. The PrimeSales curriculum engages sales professionals in a top-down roll-out of more...

Sales Probing and Questioning Starting the Sale: Probing and Questioning, is the twelfth of sixteen courses in this curriculum. After the completion of this course you will be able to distinguish between open and closed questions, and develop buyer needs using the four question types. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line more...

Sales Presenting Solutions Concluding the Sale: Presenting Solutions, is the thirteenth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the differences between features, advantages and benefits, and present a solution to a buyer. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line more...

Sales Closing the Sale Concluding the Sale: Closing the Sale, is the fourteenth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the buying signals that tell you when to close the sale and close a sale using a three-stage approach. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line more...

Sales Buyer Reactions Concluding the Sale: Buyer Reactions, is the fifteenth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the steps involved in supporting a favorable reaction, identify guidelines for dealing with low reactors, list the steps in handling objections, and manage objections using a five-step approach. The PrimeSales curriculum engages sales more...

Sales Concluding a Call Concluding the Sale: Concluding a Call, is the sixteenth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the guidelines for concluding a call, and conclude a call using the six steps . The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line results. New and more...

Federal Government Industry Overview Version 1 The Federal Government is the largest contractor and buyer of services and products in the U.S., spending over $200 billion annually. Regardless of what business you are in, chances are there is a government agency in need of your product or service. Winning a government contract can be challenging, and millions of dollars in potential contracts are lost to companies who do not understand more...

The Oil and Gas Industry Overview Version 2 Has there ever been a more flourishing time in the history of the oil and gas industry? The continued growth in demand and an industry struggling to meet this voracious demand have pushed oil prices to an all-time high. Big oil companies, even while investing heavily in exploration, technology, operational improvement, and research and development, are still left with huge surpluses in an industry more...

Telecommunications Industry Overview Version 1 Connecting the world, the telecommunications industry stands as one of the most essential elements of the business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of more...

Using Surveys to Measure Customer Satisfaction If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere. It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will more...

Information Technology IT Industry Overview Version 1 Though estimates on global spending for information and communications technologies run in the trillions of dollars, this giant industry continues to struggle through fluctuating markets and must concentrate on continuous improvement to survive. Most agree that the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar more...

Essentials of External Consulting ...nowledge in an external consulting role. What do external consultants really do? Although they may work in a variety of disciplines, clearly the role means being an advocate or representative of your organization. For such a role, you'll need excellent client-facing skills. These include communication and listening, presenting, report-writing, meetings and negotiation. Combining this with, in more...

Consulting with the Internal Client Simulation ...consultants have become more and more prevalent in the business world today. Rather than hiring an outside firm, many companies are building their own internal consulting units. These units are faster, cheaper, and more connected to the projects they manage. Internal consultants within these units must have strong communication, research, diagnostic, and presentation skills. In this simulation, more...

Consulting with the External Client Simulation ...consultants for their experience, knowledge, and skills. The primary responsibility of these consultants is to facilitate decision making for senior management. To do this, external consultants gather information using proven techniques, analyze current business situations with specific diagnostic methods, and make recommendations based on those processes. In this simulation, you are a more...

The Technical Professional as Internal Consultant ...consultants have been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the organization to more...

Succession Planning Overview Do you have people in your organization that are indispensable for its success? Would losing them create a hole that would be hard to fill? Have you planned to fill these vacancies? This course introduces you to succession planning--the planning process of identifying, assessing, and developing leadership and talent for future vacancies. This course will familiarize you with the key concepts that more...

Succession Planning Strategies You've decided to create a succession plan for your organization, but where do you start? This course explains how to begin the succession planning process. You will discover how to initiate a succession planning process from the conceptualization of the problem to developing an action plan. You will also discover opportunities for customizing the succession plan. Your understanding of succession more...

Succession Planning and Human Resources Once you decide to conduct succession planning, how will you determine the human resources that you need? This course answers this question and other human resource issues. You will learn how to assess present and future needs as part of the succession planning process. For these two assessments, you will learn how to identify key positions, determine work requirements, and assess individual more...

Succession Planning Management So, you have a succession plan and you've identified some problems. What do you do now? By taking this course, you will learn how to establish a leadership and talent development program that will ensure your succession plan achieves its goals. You will also learn how to overcome some common challenges that management teams face when trying to find the right people for a position. Since succession more...

Strategic Approaches to Workforce Planning and Employment HRCI SPHR In order to remain competitive in the business world, organizations must ensure that they employ the right people in the right numbers at the right time. Workforce planning and employment involves the processes of planning, developing, implementing, administering, and ongoing evaluation of recruiting and hiring to ensure that the workforce will meet the organization's strategic goals and more...

Management of the HR Process HRCI SPHR As HR moves into the twenty-first century, its role is becoming key in developing organizational strategy. As a result, it is crucial for HR professionals to have a working knowledge of other functional areas of the business, so that they can provide the operational and administrative support necessary to attract and retain qualified employees. This course explains how to strategically diagnose more...

Strategic Approaches to Labor Relations HRCI SPHR HR professionals develop organizational strategies to secure and develop a company's successful and profitable operations. The employee plays a central role in such operations. As such it has become essential for HR professionals to constantly be on the lookout for strategies that allow them to develop a good working relationship between the employee and employer. This course covers strategies more...

Strategic Approaches to Risk Management HRCI SPHR Risk management, the safeguarding of the health, safety, and security of employees, is essential for business success and of particular concern to HR professionals. This course explains how to apply common occupational health, safety, and security guidelines and programs. It also outlines how security risk analysis can be used to avoid future emergencies. This course prepares HR professionals and more...

Sustaining Competitive Advantage In today's competitive business environment, being as good as the competition is not enough. An organization must devise strategies and develop the skills, knowledge, and competencies to set it apart from the competition. In this course business strategies are examined that can help a company gain and sustain competitive advantage. Companies build their strength around three key strategic areas: more...

Thinking Strategically As business success becomes more difficult to achieve, companies are discovering the importance of strategic thinking. Being lean and mean and process efficient is no good if you don't have the correct business strategy. But what is strategic thinking and what does it look like in the context of your business? This course is focused on discovering and using the key elements of successful strategic more...

The Imperatives of Innovation and Leadership in Strategy This course is designed for individuals aspiring to become strategically focused in their business operations and to innovate and lead change in their organizations. As organizations strive to keep abreast of a fast-changing business environment, the need for innovation increases. While some companies focus on incremental and continuous innovations, other companies have managed to create more...

Control Charts and the Pre-control Process Six Sigma teams may be tempted to consider their work done once they have improved their processes during the Improve phase. However, in the Control phase of the Six Sigma process improvement system, teams go further and verify that improved processes continue to perform at the improved levels. This course will present control charts, which are used to determine with statistical precision the more...

Six Sigma--Lean Tools for Control Two key methodologies for improving operations in the manufacturing world are lean manufacturing and Six Sigma . Both are designed to reduce variation, yet each takes a different track. While Six Sigma utilizes data and statistical analysis to measure and improve a company's operational performance, lean manufacturing collocates all of an organization's processes in sequential order, restructuring more...

Six Sigma--Measurement System Re-analysis Have you ever tried to change your life with a diet or exercise program, only to backslide and lose all the positive changes you made? It's easy to lose sight of the ultimate goal--improved health and fitness--after reaching your goal weight and fitness level. Maintaining positive changes takes just as much effort and vigilance as making the changes initially. Likewise for businesses--the benefits more...

Define the Six Sigma Opportunity Have you ever heard someone say, "That's putting the cart before the horse"? It's a quaint way of describing a process that's being implemented in a backward manner. One example of this is a company that begins to make organization-wide improvements before identifying which improvements would provide optimal benefits. This course, Define the Six Sigma Opportunity, is a guide for choosing those more...

The Six Sigma Project Charter and Plan What constitutes a project charter? How do you know whether you've set the right goals for your project? What tools can best help you plan your project? As you advance in this course--which focuses on project charter elements as well as planning tools and project documentation--you will obtain the skills and knowledge required to manage your project charter and plan. Six Sigma is a registered more...

Six Sigma Team Leadership By addressing customer needs, streamlining processes, minimizing variance, and addressing poor quality and inefficiency, Six Sigma can encourage a more profitable and sustainable business. The development and leadership of an effective team is critical if these outcomes are to be achieved. An effective Six Sigma team comprises the right people using their skills in collaboration with each other to more...

Six Sigma Team Dynamics and Performance Yogi Berra once said, "The other teams could make trouble for us if they win." While the quote is just one of Mr. Berra's many adages, it does provide a clue to the importance the legendary baseball coach placed on effective teamwork. Teamwork is no less important in the Six Sigma world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process more...

The Six Sigma Change Agent What is a Six Sigma change agent? How does one advocate change on a business-wide level? What are the skills required and the techniques used? In this course, you'll learn about the roles and responsibilities of the Six Sigma change agent. You'll explore ways to build a change management process and how to plan for change implementation. Effective communication is central to Six Sigma success, so more...

Six Sigma Management and Planning Tools In the 1970s, a group of seven "new" tools for quality management were developed in Japan. When they reached America in the 1980s and 1990s, they were renamed the Management and Planning (MP) tools. Used separately or in combination, they are powerful tools in the Six Sigma approach for insuring quality and continuous improvement. This course will cover the seven tools--affinity diagrams, more...

Six Sigma and the Voice of the Customer Do you know the phrase, "caveat emptor"? It's a Latin term that means, "Let the buyer beware." It's also a legal principle stating that consumers must purchase goods at their own risk, because unless specifically asked, the seller is generally under no obligation to disclose defects. Caveat emptor once struck fear in the hearts of many wary consumers. Fortunately, the tide has turned. Increased more...

Six Sigma and Critical Customer Requirements Mark Twain once said, "Everybody talks about the weather but nobody does anything about it." Unlike the weather, serving customer needs is something companies actually can do something about. Quality Function Deployment (QFD) is a systematic process for motivating a business to focus on its customers. In a Six Sigma environment, such a focus is central to success. In this course, you'll learn how more...

Defining and Mapping the Six Sigma Process Maps are incredible tools. They show--on one page--where you are, where you want to go, the best way to get there, and endless alternate routes. Without maps, we would be left to wander unknown paths to uncertain destinations, encountering untold pitfalls along the way. Maps are also important tools in guiding Six Sigma teams in the quest for process improvement; it is impossible to improve a more...

Scoping the Six Sigma Project Six Sigma Black Belts are called upon to solve problems that have no known solutions. This is a risky endeavor. Yet Six Sigma deployment has a track record of success. One of the keys to its success is proper project scoping. No one wants to try to do it all with a single opportunity. Six Sigma projects need to be selected mindfully and scoped appropriately. Yet, without known solutions, more...

Design of Experiments DOE By the time they reach the Six Sigma Improve phase, organizations have a solid understanding of how and why their processes fail to meet customers' expectations. Organizations use the Design of Experiments (DOE), a key methodology of the Six Sigma Improve phase, to quantify with statistical precision the factors that are causing this gap. Well-designed experiments result in effective process more...

Design and Analysis In the Six Sigma Improve phase, organizations are aiming to evaluate which process inputs have the most significant impact on the process output. Only by effective experimental design and subsequent analysis can organizations pinpoint areas for improvement. This course will enable you to choose between process methods, determine the most effective process, and take into account all of the more...

Taguchi and Quality Improvement Well-designed experiments result in effective process design or redesign, and ultimately, improved organizations. The Taguchi Method is a technique for designing and performing experiments to investigate processes where the output depends on many variables. The Taguchi Method allows the Six Sigma teams to avoid the tedious and costly task of running a process using all possible combinations of more...

Experimenting for Process Improvement The Improve phase of the Six Sigma DMAIC methodology concerns locating the optimal conditions of a process. Many improvement techniques used in Six Sigma concentrate on the impact of single factors on response or yield. In order to achieve breakthrough improvements, however, it is necessary to determine how multiple interacting factors impact response. This course introduces the sophisticated more...

Lean Concepts Most business processes are 90 waste and 10 value-added work. The challenge for businesses today is to find new ways to dramatically reduce costs and improve investment returns while better serving their customers. To meet these challenges, organizations have turned to Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business more...

Non-value added Steps and Tasks Anytime you have products sitting in inventory it means your resources are not producing cash flow. Identifying and removing the non-value-added steps and tasks in the supply chain is the key element in effective inventory management. This course examines how Lean businesses seek to integrate their supply chains with their production processes so as to minimize inventory levels, improve the flow more...

Lean Tools At its heart, being Lean seeks to eliminate waste from the organization. By applying Lean tools and techniques, organizations can become more competitive, agile, and responsive to customer demands. This course highlights the implementation of Lean tools in the production and manufacturing environment. These tools have derived largely from the development of the Toyota Production System (TPS). In more...

Total Productive Maintenance TPM How do you ensure that the maintenance requirements of physical assets are met as cheaply and effectively as possible? The goal is to reduce downtime and minimize maintenance costs. Total Productive Maintenance (TPM) is a systematic approach to eliminating waste associated with production equipment and machinery. It is an approach that seeks to engage all levels and functions in an organization to more...

Probability and Statistics The Measure step of the DMAIC system used in Six Sigma relies on the use of probability and statistics to produce information on variations in process. Black Belt candidates must be proficient in descriptive, inferential, and process-oriented statistical thinking; must understand how to stratify data; and must appreciate the uses of the Central Limit Theorem and inferential statistics to interpret more...

Collecting and Summarizing Data The Six Sigma DMAIC system is a roadmap that shows the way to process and performance improvement. The second phase in the roadmap, the Measure phase, provides a methodology and tools for establishing a baseline of current processes. This baseline is your starting point for process improvement. A critical part of establishing baselines is collecting data that will enable you to learn the current more...

Properties and Applications of Probability Distributions Whether calculating future process capability or the length of time before product failure, probability distributions are essential to the Six Sigma Black Belt. Distributions and their random variables are the key to determining supportable conclusions for hypothesis tests and confidence intervals. This course discusses the general use of probability distributions, and reviews the applications of more...

Measurement Systems The Six Sigma DMAIC system is a roadmap that shows the way to process and performance improvement. The second phase in the roadmap, the Measure phase, provides a methodology and tools for collecting data and establishing baseline measures of current processes. However, measurement itself can be problematic. A measurement system is only as good as the measuring instruments and the operators, and more...

Analyzing Process Capability Process capability is determined by a range of variables including people, machines, materials and measurements. The cumulative result must be quantified numerically to determine current performance and project future potential. To do so requires a knowledge of control limits, specification limits, capability indices, and the difference between short- and long-term variability. This course teaches more...

Calculating Process Capability When process data fails to produce a normal distribution, special indices are required to calculate process capability. This course teaches Black Belt candidates the indices for non-normal process capability, and discusses how to transform non-normal data for use in standard statistical tests. It also examines the difference between continuous and discrete data, and the distributions used for more...

Organizational Goals and Objectives Before a Six Sigma project can be executed, organizational strategic planning goals and objectives must be defined. Determining selection of appropriate projects and choosing an effective improvement model are crucial tasks that help to ensure your company is pointed in the right direction. Performing risk analysis while avoiding pitfalls common to Six Sigma projects is also important to prevent more...

Leadership in Six Sigma Six Sigma has become synonymous with quality in the business world, but there is no prescriptive process for planning and launching a Six Sigma initiative. Each business must learn to call upon the strengths and abilities of its diverse professionals, from executives to highly trained technical specialists. What are the roles of each in the Six Sigma process? What planning should take place to more...

Six Sigma and the Corporate Enterprise What exactly is Six Sigma , and why is it important to your company? This course helps you to make that determination through a discussion of basic concepts underlying the Six Sigma philosophy. A broad overview is provided of the initial development of Six Sigma; Six Sigma's uses in leading companies to date; the benefits to be realized by successful deployment, and the metrics and core more...

History of Organizational Improvement and the Foundations of Six Sigma To successfully implement Six Sigma , it's useful to understand the history of organizational improvement and the contributions of various leaders in the field of quality. This course examines the concepts of quality, customer satisfaction, and continuous improvement that are common among Six Sigma, the Total Quality Management movement, and continuous improvement. It also discusses the continuum more...

Leadership Leadership is fundamental in driving quality in an organization. A good leader's actions and words filter down to all organizational levels to create a quality culture. The concepts of organizational leadership are built on a foundation of core business elements. A clear understanding of these elements is key in developing an organization's strategic plan and vision. These core elements include: more...

Team Dynamics Effective development of teams improves the organization's quality and productivity. Team development encompasses team establishment, assignment of roles and responsibilities, and performance evaluation. Dynamic team goals and objectives must align with the organization's vision and mission. This course explores team building and team dynamics. It is aligned with the Quality Management Division of more...

Developing and Deploying Strategic Plans Successful organizations are founded on effectively developing and deploying strategic plans. Organizations must identify their primary goals and objectives based on their mission and vision statements. Other success factors include understanding market forces, internal strengths and weaknesses, stakeholders, relevant technology, and legal and regulatory factors. With these considerations, an more...

Managerial Skills and Abilities Quality management is an important factor in the success of today's organizations. Leading organizational thinkers have gone to the extent of saying that quality in an organization is determined by the quality of its management. In order to bring quality and excellence to an organization, managers need certain skills, tools, and abilities in all their functions. These skills and abilities relate more...

Communication Skills and Project Management An essential element of management is the ability to effectively communicate with people. The capacity to successfully communicate in today's global economy is a pivotal element to the success of any organization. Managers need to be aware of emerging technologies and how these affect international communication. To meet an improvement project's specified goals and objectives, a manager must also more...

Quality Systems Models and Theories The implementation of an effective quality system is a vital component of the success of any organization. Personnel at all levels in an organization must be aware of the quality mission, plan, and methodology it employs. A quality mission and plan that is well developed and properly implemented must be aligned to the corporate mission and vision statements and the strategic plan in order to be more...

Problem Solving and Process Management Tools Albert Einstein is reputed to have said, "The significant problems we face cannot be solved at the same level of thinking we were at when we created them." To solve quality and process-related problems, managers should continuously enhance their knowledge of organizational processes and quality management tools. These tools help managers find root causes of problems, an important step toward more...

Measurement Assessment and Metrics Were you ever in a situation where you started a new project and weren't sure of its effectiveness? Is your new process trending toward success or failure? These are questions that should be on the mind of every manager. An effective manager is continuously gathering, monitoring, and analyzing information as it relates to organizational performance.This course explores data analysis techniques more...

Customer Focused Management Sam Walton, founder of Wal-Mart, is reputed to have said, "There is only one boss the customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else." Effective quality management processes focus on the customer. In today's global marketplace, customers have more choices than ever before. To achieve success, it is vital for enterprises to more...

Supply Chain Management At what level are your suppliers performing? Are the relationships with your suppliers benefiting the organization? A quality-centered relationship with a supplier can play a vital role in the success of organizations, providing a competitive advantage in today's aggressive global marketplace. Without sound performance measurement and communication strategies, the relationship between you and your more...

Training and Development The most valued resource of any organization is its people. In today's corporate landscape of technological advancement, employees must be trained to align with the strategic direction of the business. Managers of quality should know that improvements in workplace productivity contribute positively to the overall well-being of the organization. This course explores the importance of investing in more...

C 2005 System Types and Collections To use types, classes, interfaces, iterators, and generics to create data-driven applications Employees, consultants, and students that are preparing for the Technology Specialist: Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (70-536) more...

C 2005 Serialization and I O To serialize and deserialize objects for storage and manipulation, use I/O classes to manage data streams and files, and analyze how application performance can be enhanced using serialization and I/O Employees, consultants, and students that are preparing for the Technology Specialist: Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (70-536) more...

C 2005 Customized Programming To enable compatibility between COM and C# 2005, use reflection to call classes and data types, and customize a C# 2005 application for graphics, text, globalization, and e-mail Employees, consultants, and students that are preparing for the Technology Specialist: Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (70-536) more...

C 2005 Security To recognize the different types of security supported by C# 2005 and how they work, and to use them in application development Employees, consultants, and students that are preparing for the Technology Specialist: Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (70-536) more...

C 2005 Threading Service Processing and Application Domains To recognize how threading, service processing, and application domains facilitate background system operations, and to implement them in Visual Basic applications Employees, consultants, and students that are preparing for the Technology Specialist: Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (70-536) more...

C 2005 Diagnostics and Management To manage application configuration and the custom installation of components, event logs, system processes and information, and use debugging and tracing to measure application performance Employees, consultants, and students that are preparing for the Technology Specialist: Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (70-536) more...

Visual Basic 2005 System Types and Collections To use types, classes, interfaces, iterators, and generics to create data-driven applications Employees, Consultants, and Students that are preparing for the Technology Specialist: Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (70-536) more...

Visual Basic 2005 Serialization and I O To serialize and deserialize objects for storage and manipulation, use I/O classes to manage data streams and files, and analyze how application performance can be enhanced using serialization and I/O Employees, Consultants, and Students that are preparing for the Technology Specialist: Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (70-536) more...

Visual Basic 2005 Customized Programming To enable compatibility between COM and Visual Basic 2005, use reflection to call classes and data types, and customize a Visual Basic 2005 application for graphics, text, globalization, and e-mail Employees, Consultants, and Students that are preparing for the Technology Specialist: Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (70-536) more...

Visual Basic 2005 Security To recognize the different types of security supported by Visual Basic 2005 and how they work, and to use them in application development Employees, Consultants, and Students that are preparing for the Technology Specialist: Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (70-536) more...

Visual Basic 2005 Threading Service Processing and Application Domains To recognize how threading, service processing, and application domains facilitate background system operations, and to implement them in Visual Basic applications Employees, Consultants, and Students that are preparing for the Technology Specialist: Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (70-536) more...

Visual Basic 2005 Diagnostics and Management To manage application configuration and the custom installation of components, event logs, system processes and information, and use debugging and tracing to measure application performance Employees, Consultants, and Students that are preparing for the Technology Specialist: Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (70-536) more...

Developing NET Specifications Strategies and Conceptual Design To define development and operations strategies and derive the conceptual design A wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions more...

Creating the NET Logical Design To derive the logical design for the solution A wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions more...

Creating the NET Physical Design To create the physical design for the solution A wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions more...

Communicating and Implementing Requirements A business analyst expresses the output of a requirements analysis and documentation phase by presenting, communicating, and gaining approval of the requirements from project stakeholders. Once this solution design is agreed upon, the business analyst assists with detailed design work, testing and quality assurance activities, and supporting solution implementation.This course will explore methods more...

Managing System Security in Windows Server 2003 To outline the process and considerations for securing the software infrastructure and for using security templates Systems engineers, systems administrators, systems analysts, IT consultants, and support professionals tasked with implementing and maintaining a Windows Server 2003 network infrastructure; learners preparing for certification in the Microsoft Certified Systems Engineer (MCSE) or more...

The HP-UX Operating System This course covers the origin and history of the HP-UX operating system and its relationship with other UNIX family systems. It examines the HP-UX system components and addresses issues surrounding its use, administration, and development. The course highlights those aspects that make HP-UX an innovative operating system and provides some commmonly used UNIX skills and tricks. This course more...

Securing Access to Resources in Windows Server 2003 To outline the decisons and processes for securing networks using authentication and authorization Systems engineers, systems administrators, systems analysts, IT consultants, and support professionals tasked with implementing and maintaining a Windows Server 2003 network infrastructure; learners preparing for certification in the Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified more...

Securing Wireless and Remote Communications in Windows Server 2003 To outline the considerations and procedures for securing wireless and remote commmunications Systems engineers, systems administrators, systems analysts, IT consultants, and support professionals tasked with implementing and maintaining a Windows Server 2003 network infrastructure; learners preparing for certification in the Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified more...

Managing IPSec in Windows Server 2003 To outline the decisions, considerations, and procedures for implementing an IPSec solution Systems engineers, systems administrators, systems analysts, IT consultants, and support professionals tasked with implementing and maintaining a Windows Server 2003 network infrastructure; learners preparing for certification in the Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Systems more...

Managing Certificates in Windows Server 2003 To outline the considerations and procedures for using certificates to secure a network Systems engineers, systems administrators, systems analysts, IT consultants, and support professionals tasked with implementing and maintaining a Windows Server 2003 network infrastructure; learners preparing for certification in the Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Systems more...

Win2000 Professional Installing and Upgrading This course will give you skills necessary to install, upgrade, and troubleshoot Windows 2000 Professional. You will learn about the different types of Windows 2000 operating systems and about the features of Windows 2000 Professional. You will become acquainted with the requirements for installing Windows 2000 Professional, and you will have a chance to practice installing Windows 2000 more...

Win2000 Professional Installing on Multiple Computers In this course, you will learn about Windows 2000 Professional's powerful features that enable you to install the operating system on multiple computers simultaneously. You will become acquainted with the concept of answer files and distribution folders, as well as with the procedure for creating an answer file and distribution folder. You will also learn about the system requirements for more...

Win2000 Professional Managing Hardware Devices In this course you will learn to install, operate, and manage MCSE hardware devices. You will be introduced to the procedure for installing and configuring Plug and Play devices. You will learn to unplug hardware devices, sign device drivers digitally, and verify file signatures. You will find out how to monitor and configure DVD and CD-ROM devices and removable media, such as tape devices. You more...

Win2000 Professional Enhanced Support for Hardware Devices This course covers enhanced hardware support. You will become acquainted with the procedure for installing and configuring modems and network adapters, and you will learn to create calling cards and to configure such devices as faxes, digital video discs (DVD), and video adapters. Furthermore, this course introduces you to new hardware, such as cameras, and IrDA and Universal Serial Bus (USB) more...

Win2000 Professional Administering Users and Groups In this course, you will become acquainted with the various tasks involved in administering users and groups. You will learn to create user accounts and groups, change their passwords, and change their group memberships, as well as to set up and modify group policies in Windows 2000 Professional. The course also covers using environment variables, user profiles, and IntelliMirror, all of which more...

Win2000 Professional Administering Resources In this course, you will become acquainted with the various tasks involved in administering resources. The course will introduce you to the different file systems supported by Windows 2000 Professional: FAT, FAT32, and NTFS, show you a comparison of these file systems, and help you determine the most appropriate file system for a given situation. It will also explain the procedure for converting more...

Win2000 Professional Custom Desktop Environment