Instructor Led Consulting Training in Egypt - Training Resources

AT&T Certificate for Call Center Team Leaders ... experienced instructors in Contact Center Management and consulting in the MENA Region. We believe our experience makes the difference and that sets the AT&T College of Call Center Excellence apart. For managers looking to enhance their skills and insights on a wide range of subjects there is no better program. The courses include lectures, case studies, individual & group discussion,  more...

Environmental Management Systems ISO 140012004 Environmental Auditing * Introduction to ISO 14001: 2004. * Environmental Aspects/ Impacts (workshop WS2). * Resources, rules, responsibility and authority. * Monitoring and measurement. * Audit types.  more...

Business Process Reengineering Business Process Reengineering (BPR) is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in key performance indicators like cost, quality, cycle time, and customer satisfaction. The latest information technology is implemented in new designs to provide breakthrough results in the vital performance measures. BPR has gained, over the past decade,  more...