Instructor Led Consumer Complaints Training in United Kingdom
Consumer Complaints Training Provider? - Tell us about your Training!
Consumer Complaints Seminar Schedule
| Program | Location | |||
|---|---|---|---|---|
December, 2012 | ||||
| 16th Dec | Client or Customer Care | London, London | [Register] | |
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
Managerial Facilitation of Value-Added Customer Service Excellence Course
CONTENTS, CONCEPTS AND ISSUES:
1. CONTRIBUTION OF GOOD CUSTOMER SERVICE TO ORGANISATION MISSION & VISION ESTABLISHING GOOD STRATEGY POLICY
- Benchmarking And Good Practice In Customer Care
- Balanced Scorecard
- Internal & External Factors Influencing Client Behaviour
- Client Motivation
- Responsibility Of The Service Provider And Manufacturer
- Value Of Front-Line
more...
Managerial Facilitation of Value-Added Customer Service Excellence Course
CONTENTS, CONCEPTS AND ISSUES:
1. CONTRIBUTION OF GOOD CUSTOMER SERVICE TO ORGANISATION MISSION & VISION ESTABLISHING GOOD STRATEGY POLICY
- Benchmarking And Good Practice In Customer Care
- Balanced Scorecard
- Internal & External Factors Influencing Client Behaviour
- Client Motivation
- Responsibility Of The Service Provider And Manufacturer
- Value Of Front-Line
more...
Client or Customer Care
.... Determine The role of Trading Standards in dealing with consumer complaints
28. Recall important points of law in the Unfair Terms in Consumer Contract Regulations 1999
Seminar Contents and Concepts:
1. Who is a a front-line staffa ™?
2. Who has customer/ client-relation and customer/ client-relation responsibility?
3. Value of front-line staff to organisational effectiveness;
more...
.... Determine The role of Trading Standards in dealing with consumer complaints
28. Recall important points of law in the Unfair Terms in Consumer Contract Regulations 1999
Seminar Contents and Concepts:
1. Who is a a front-line staffa ™?
2. Who has customer/ client-relation and customer/ client-relation responsibility?
3. Value of front-line staff to organisational effectiveness;
more...
Human ResourceManagement a Practitioners Approach
...- Determine the role of Trading Standards in dealing with consumer complaints.
- Recall important points of law in the Unfair Terms in Consumer Contract Regulations 1999
MODULE 17.: Motivating Workers: Intrinsic and Extrinsic Rewards
- Demonstrate an understanding of the concept of motives and their value in organisational and subsystem effectiveness.
- Distinguish between the different
more...
...- Determine the role of Trading Standards in dealing with consumer complaints.
- Recall important points of law in the Unfair Terms in Consumer Contract Regulations 1999
MODULE 17.: Motivating Workers: Intrinsic and Extrinsic Rewards
- Demonstrate an understanding of the concept of motives and their value in organisational and subsystem effectiveness.
- Distinguish between the different
more...
