Instructor Led Consumer Contract Regulations 1999 Training
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From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
Comprehensive Real Estate Management


...ds to Consumers Regulations 2002.
- The Unfair Terms in Consumer Contract Regulations 1999
- What constitutes a a non-bindinga contract, under The Unfair Terms in Consumer Contracts Regulations 1999
- The role of the Office of Fair Trading (OFT), in dealing with consumersa complaints under The Unfair Terms in Consumer Contracts Regulations 1999
- The Powers of the Office of
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Comprehensive Real Estate Management
Client or Customer Care

... of the Office of Fair Trading, under the Unfair Terms in Consumer Contract Regulations 1999
27. Determine The role of Trading Standards in dealing with consumer complaints
28. Recall important points of law in the Unfair Terms in Consumer Contract Regulations 1999
Seminar Contents and Concepts:
1. Who is a a front-line staffa ?
2. Who has customer/ client-relation and customer/
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Human ResourceManagement a Practitioners Approach


... of the Office of Fair Trading, under the Unfair Terms in Consumer Contract Regulations 1999.
- Determine the role of Trading Standards in dealing with consumer complaints.
- Recall important points of law in the Unfair Terms in Consumer Contract Regulations 1999
MODULE 17.: Motivating Workers: Intrinsic and Extrinsic Rewards
- Demonstrate an understanding of the concept of motives and
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