Instructor Led Contact Training - Training Resources

Effective Communication Getting Your Message Across One of the greatest barriers to effective communication is the assumption that message sent = message received. Too often, we presume that the words and ideas we choose for communicating a message hold the same meaning to others as they do to us. In addition, we are often unaware of how our nonverbal communication influences our message. As a result, we are often confused by the reactions we  more...

Time Management The time in any given day is one of the few things that is given to us equally. Yet it feels totally different when we are using time in a way we choose for ourselves than it feels when our time seems to loom out of our control. We must ask the larger question of what is valuable in our lives, integrating personal and professional goals. Without a strong desire to live out certain values, time  more...

Train the Trainer Keeping information fresh and reinforcing new learning is a constant challenge to the adult trainer. How do you choose activities that are fun but meaningful? How do you assess the level of knowledge already in the room? Is there a formula for creating a successful training session? Find out during an active day of training the trainer. Whether you need to train inexperienced trainers or infuse  more...

Building a Future for Construction and Demolition Debris Recycling Construction Materials - Nationally and internationally, sustainable building is taking hold. One part of sustainable building is reusing and recycling materials during construction and demolition. More and more projects are requiring the recycling of materials during construction and demolition, and contractors and others will need to know how to potentially meet this requirement. This  more...

Strategies to Reduce Medicare Billing Errors Strategies to Reduce Medicare Billing Errors - Shrinking reimbursement in today s medical practices makes staying on top of claim denials more critical than ever before. Medicare is typically one of the largest payers for most practices, and understanding the importance of managing and reducing or eliminating these denials is crucial to any medical practice. Denial management is one of the most  more...

Legal Issues in Construction Disputes-Three Key Questions Legal Issues in Construction Disputes - Over the last 20 years, the construction industry has changed significantly. Different delivery systems have developed making less relevant the traditional design-bid-build structure upon which most construction disputes have been decided. There has also been a substantial effort to use damage waivers and liability limits as a means of controlling runaway  more...

Basic Client Confidentiality Rules Every Legal Professional Should Know Client Confidentiality Rules Every Legal Professional Should Know - A fundamental aspect of the attorney-client relationship is the attorney s obligation of confidentiality. The professional rules regarding confidentiality should be known and understood by all practicing attorneys. Clients expect confidentiality and the attorneys must respect and abide by that expectation. Furthermore, not knowing  more...

Minimizing Credit Card Processing Fees Minimizing Credit Card Processing Fees - For most retailers, payment processing costs represent more than 2 percent of sales. Effective management can reduce these costs by one third or more and the savings can be even more dramatic for retailers selling through direct marketing channels such as e-commerce, mail and telephone orders, and infomercials where processing costs can run 50 percent  more...

The Financial Consultant s Role on Your Construction Projects and Capital Investments The Financial Consultant's Role on Your Project Design Team - If you have a multimillion-dollar capital project involving design, engineering and construction and you want to make sure the project is delivered within your budget, you will want to attend this teleconference. Many companies start large construction projects and do not know what the estimated payback will be in terms of increased  more...

Avoiding Waiver of the Attorney-Client Privilege Avoiding Waiver of the Attorney-Client Privilege - This teleconference will discuss the doctrine of attorney-client privilege: the scope of the privilege, exceptions to the privilege, procedural aspects of asserting the privilege, waiver of the privilege and the related but distinguishable doctrine of attorney work product. It should be useful for attorneys who represent individuals and  more...

When Wages are Not FICA Wages When Wages are Not FICA Wages - Do you know what is not considered wages by the IRS, thereby exempting those monies from FICA tax? If not, this teleconference will be beneficial to you in helping reduce employer liability for FICA taxes on money that is not wages. You already know that any cash or non-cash remuneration received for employment, unless specifically exempt, is considered wages  more...

All You Need to Know About the Fair Debt Collection Practices Act but Didn't Know to Ask All You Need to Know About the Fair Debt Collection Practices Act - As the economy falters and the credit crisis continues, help keep your business out of a lawsuit by better understanding and learning more about the Fair Debt Collection Practices Act, who is affected, what debts are covered, who enforces it and how you can collect more money while following the law. Failing to properly train  more...

Internet Tax Research Internet Tax Research - Find out how to be the one your organization relies on. In our fast-paced accounting world, we re often asked to find information about state and federal tax issues sometimes at a moment s notice. Attend this teleconference and get the practical tips you need to be an effective Internet researcher. Get a firm grasp of how to research legislative history and case law.  more...

Current Lending Problems and Trends: Are You Ready for the FDIC Exam? Current Lending Problems and Trends: Are You Ready for the FDIC Exam? - This teleconference will provide you with information needed to spot potential trouble with a future FDIC exam before its too late. You will receive practical information to guide you on how to be prepared for an exam long before the examiners arrive.  more...

Risk Transfer Provisions: The Hidden Traps in Construction Agreements 5 Risk Transfer Issues in Contracting - Tucked away in today s construction agreements is a number of risk shifting provisions. All too often, one or more parties in a construction project do not appreciate the significance of these provisions. These provisions can effectively transfer millions of dollars of risk, and the party accepting that risk must properly understand the implications of these  more...

Writing Job Descriptions Are Your Job Descriptions Effective? - Sign up for this teleconference and get insider knowledge on writing job descriptions. Find out how to create and maintain job descriptions to increase employee productivity and decrease potential liability. Learn the essentials of what to include and what not to include in your job descriptions. Our expert speaker will provide practical insight on  more...

Conflicts of Interest: Identification and Waivers Conflicts of Interest: Identification and Waivers - Conflicts of interest pose enormous risks to lawyers and their firms, including disqualification, disgorgement of fees, loss of clients and even professional discipline. Dealing with conflicts of interest is therefore one of the most important - and complex - components of a law firm s risk management program.  more...

Risk Management in Telephone Triage: Lessons Learned From Telephone Triage Litigation ...ission on Accreditation. This program qualifies for 1.5 contact hours. To receive a certificate of successful completion, you are required to complete and return an evaluation form. Planning Panel Members are: Kerri Crank, R.N., MSN, FNP, CSN, John Busch, JD, Robert Kerbell, Jennifer Janiak, Christine Todd Medina and Andrea Helland. There are no conflicts of interest to report. There was no  more...

Collaboration in the Classroom: Implementing Effective Co-Teaching Arrangements Implementing Effective Co-Teaching Arrangements - Students with special needs are increasingly being served in general education classes and more and more educators are being asked to co-teach to meet those diverse needs. However, though co-teaching continues to be used as a service delivery option in the inclusive classroom, many educators report that they are unfamiliar with the strategies  more...

Boot Camp for QuickBooks by Lorman Education Services Boot Camp for QuickBooks by Lorman Education Services - In 90 information-packed minutes, you ll learn what you need to know to perform the most common QuickBooks tasks: setting up the accounting system, writing checks, invoicing customers and receiving payments, and entering and paying bills. You ll explore the meaning of critical QuickBooks concepts like opening balance equity, undeposited  more...

Natural Resources Damage Litigation Natural Resources Damage Litigation - Natural resource damages have moved to the forefront of environmental law. Federal and state natural resource trustees have substantially stepped up their activities with respect to the natural resource damage assessments process and for recovery of alleged damages. Both federal and state resource trustees are blazing new ground in assessment and enforcement  more...

Risk Assessment: Identify, Prioritize and Quantify Risk Within Your Manufacturing Operations Root Cause Risk Assessment - Risk assessment is now becoming an integral part of doing business in the present-day complex industrial world. All new projects and process and manufacturing operations require that businesses and companies perform risk assessments to proactively identify potential inherent risks and take steps to mitigate these risks to acceptable levels (to protect workers and  more...

Planning for Renovation Projects Planning for Renovation Projects - As construction costs skyrocket, renovation of existing buildings become an attractive alternate. Besides cost savings, recycling buildings is becoming a green choice to facility development. The available national standards for renovation of existing buildings is peaking and solidifying the standard approach to existing building renovations. This  more...

Avoiding the Risk of Subcontractor Default Avoiding the Risk of Subcontractor Default - In today s construction market, many contractors find themselves expanding into new territories to secure profitable work. With this expansion comes the increased risk of subcontractor default due to unfamiliarity with local subcontractors and suppliers. The default of a critical subcontractor or supplier can have a substantial impact on a project  more...

Due Diligence in the Real Estate Process Due Diligence in the Real Estate Process - This teleconference will provide an overview of the due diligence process to ensure a sound investment decision is made at the outset regarding site acquisition and its future prospects for development depending upon the state of title, availability of utilities, ability to obtain permits or approvals, review of financial documents and environmental  more...

A Practical Approach to Developing a Wellness Program A Practical Approach to Developing a Wellness Program - Wellness is a proven strategy for keeping employees healthy and controlling health costs. You will learn practical tips on how to develop a successful wellness program for your employees from one of the most experienced wellness professionals in the country. You will find out how you can develop your program so that employees participate and  more...

Tax Updates and Incentives of the Emergency Economic Stabilization Act Tax Updates and Incentives of the Emergency Economic Stabilization Act - This teleconference will explore the additions, modifications and extensions made by the Emergency Economic Stabilization Act of 2008 to the energy tax provisions of the Internal Revenue Code, and will analyze structures that may be employed to monetize or shift the tax credits and other attributes from the developer of  more...

Nuts, Bolts, Urban Myths and Sharks in the Water: Fundamentals of Federal Grants Law Grant Management for Grant Recipients - Join Edward T. Waters, an attorney with nationally recognized expertise in federal grants law, to review the essential elements of federal grants and subgrants from a legal perspective. Learn about the fundamentals of grant administration followed by a discussion of urban myths that is, commonly misunderstood provisions of federal grants and sharks in  more...

Confidentiality of Substance Abuse and Mental Health Records Substance Abuse and Mental Health Records: What Can You Release? - This teleconference will focus on the confidentiality of mental health, and alcohol and drug abuse patient records. Ms. Gordon will discuss federal and state laws applicable to these highly protected records and participants will review the circumstances under which these sensitive records may or may not be disclosed. A number of  more...

Proactive Strategies to Reduce Your Workers' Compensation Premiums Proactive Strategies to Reduce Your Workers' Compensation Premiums - Workers Compensation, born of a Prussian social insurance scheme, has morphed into a complex medico-legal quagmire that serves neither the interests of the employee, nor the employer. However, by understanding that workers compensation is more than insurance, simple tools may be employed to reduce the likelihood of incurring  more...

Wage and Hour Issues Surrounding Telecommuters Wage and Hour Issues Surrounding Telecommuters - Many employers offer their employees the opportunity to work from home either on a regular or temporary basis. While the flexibility of a telecommuting arrangement can benefit both the employer and the employee, allowing a nonexempt employee to work at home can lead to a minefield of wage and hour issues that an employer must carefully navigate to  more...

Behavioral Based Interviewing: From Planning to Execution Behavioral-Based Interviewing - This teleconference is adapted from the Competency Management Incorporated award-winning behavioral-based interviewer training programs. You will gain practical information on how to build and conduct highly effective and legally defensible interviews. Topics cover the appropriate information you should be going after, how to obtain it and how to evaluate it in a  more...

What's New for LEED in 2009: The Overhaul of the U.S. Green Building Council LEED Program What's New for LEED in 2009 - This teleconference provides an update on the U.S. Green Building Council s newly refined green building performance rating and certification system. Nearly four years of technical research, reviews of many actual LEED certified projects and advisory activities by hundreds of technical experts have resulted in a major reworking of the well-known LEED green building  more...

Loan Participations: Agreement, Servicing, and Maintenance Loan Participations: Agreement Servicing and Maintenance - Recent adverse events in the United States financial markets such as the collapse of the subprime mortgage market and the attendant failures of several financial institutions small and large have increased the internal and external scrutiny of the financial assets in the portfolios of the remaining financial institutions. Particular  more...

The Manufacturing Deduction: What Is It and Who Qualifies? The Manufacturing Deduction: What Is It and Who Qualifies? - This teleconference provides a technical overview of the Section 199 deduction. Participants will review the various requirements of Section 199, as well as fact patterns/examples illustrating these requirements. Attendees will be able to understand the requirements for calculating the Section 199 deduction, including qualified  more...

Workplace Wellbeing: The Path to Enhanced Productivity Managing Workplace Health - Many Canadian companies are at the forefront of a growing global recognition that business productivity is both positively and negatively affected by workforce health. Whereas HR was previously focused on managing health care costs, attention is now increasingly directed towards managing health and wellness initiatives aimed at improving workforce health on a  more...

Creating and Maintaining a Domestic Partner Benefits Policy: New Laws and Recent Trends Creating a Domestic Partner Benefits Policy - Many employers offer benefits to the domestic partners of their employees. However, employers frequently struggle with various legal and administrative questions such as what benefits to offer, what type proof of domestic partnership should be requested, how to tax the benefits and if they are required to or prohibited from offering certain benefits.  more...