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From 123-CBT Computer Based Training
Outlook 2002 Volume 1 and Volume 2

...ook 2002 Components - Calendar Outlook 2002 Components - Contacts Outlook 2002 Components - Tasks Outlook 2002 Components - Notes Outlook 2002 Components - Deleted Items Microsoft Office Integration Internet Explorer Integration Defining The Outlook Window Defining The Outlook Window - Menus Defining The Outlook Window - The Outlook Bar Defining The Outlook Window - Toolbars Defining
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Outlook 2002 Volume 1 and Volume 2
Discover Outlook 2007 Level 3

...ombines e-mail, scheduling features, task management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively.
Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to
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Discover Outlook 2007 Level 2

...ombines e-mail, scheduling features, task management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively.
Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to
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Discover Outlook 2007 Level 1

...ombines e-mail, scheduling features, task management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively.
Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to
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Interpersonal Communication Being Approachable

...llingness to reach out and invite others in by initiating contact, making yourself available, and building rapport. This course is designed to give you an understanding of how to build skills to become more approachable. You'll learn about the benefits of being approachable, as well as some techniques you can use to enhance your ability to reach out and invite others in. You'll also learn about
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Managing Mail Instant Messaging and Contacts in Lotus Notes 7

Managing Mail, Instant Messaging, and Contacts in Lotus Notes 7 IBM
To customize mail settings, communicate using instant messaging, and save contact details
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Outlook XP Proficient Expert

...ombines e-mail, scheduling features, task management, and contact management. Outlook XP also contains collaboration tools, so information can be shared more effectively. Outlook XP / 2002 (Proficient) Outlook XP Basics Introducing Outlook XP - What Is Outlook XP? - Outlook Overview - Integration With Other Applications - Outlook Or Outlook Express? Screen Layout - Title
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Storm Water Pollution Prevention

... of storm water pollution and keeping them from coming in contact with runoff is the best and most economical way to protect the quality of the nation's waters. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: describe common storm water pollutants, identify categories covered under National Pollutant
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Introduction to Request Fulfillment

...pport & Analysis Exam
When you think of reasons for contacting the IT Department in your organization, it's most likely to resolve a problem. Typically you contact them when something isn't working right whether it be a connection error, system crash, or other incident that impedes your ability to do your work. But more often than not Service Desks also field requests for numerous
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PPE Hand Protection

...om serious workplace injuries or illnesses resulting from contact with chemical, radiological, physical, electrical, mechanical, or other workplace hazards. This 30-minute course will help acquaint you with the various types of PPE specifically designed to protect your hands. It will assist you in selecting and maintaining the proper equipment based on the workplace hazard(s) present. The
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Hazard Communication An Employees Right to Know

Hazard Communication: An Employees Right to Know
This course will acquaint you with the precautions that both you and your employer must take in order to safely use, handle, and dispose of hazardous chemicals in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify the routes of chemical
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Initiating Outbound Sales Calls

...il and call screeners and for making a successful initial contact with a customer. You will also learn the four profile types and strategies for creating account profiles. In this course, you will learn how to assess a sales opportunity, the four factors used to qualify an outbound sales opportunity, and strategies for qualifying a sales opportunity. The course also addresses strategies for
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Prepare for Success

Prepare for Success
The success of any executive-level sale is founded on the preparation that is completed before contact is made. Identifying what is likely to be required, and having that planned or in place in advance of the sale, are marks of a true professional. Based on practical methods and techniques, this course takes you through the initial stage of an executive-level sale, and
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Gaining Access to Key Personnel at Your Target Accounts

Gaining Access to Key Personnel at Your Target Accounts
In this course, you'll learn about the second major component of the territorial account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then,
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Introduction to the Service Desk

...xternal customers. Service Desks are an integral point of contact in organizations for addressing IT service-related issues, concerns and questions, and it's essential they are set up properly in order to achieve customer satisfaction and organizational objectives. This course covers the importance and benefits of the Service Desk in an IT service delivery organization, as well as the
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Troubleshooting Logon Resource Access Issues in Windows 7

...ectivity or use of incorrect credentials, an inability to contact authenticating servers, account misconfigurations, or even name resolution. This course provides technicians with an understanding of the authentication and authorization process, and the various user account policies and settings that can restrict the logon event. It also covers troubleshooting printer access, working with
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Using Task Lists Contact Lists and Notes in Outlook 2003

Using Task Lists, Contact Lists, and Notes in Outlook 2003 Microsoft
To demonstrate how to use task lists, contact lists, and notes in Outlook 2003
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Outlook 2003 and Business Contact Manager

Outlook 2003 and Business Contact Manager Microsoft
To demonstrate how to use Outlook 2003 with Business Contact Manager
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Business Contact Manager with Outlook 2007

...Contact Manager with Outlook 2007 Microsoft
Microsoft Outlook 2007 with Business Contact Manager helps to save time and improve sales and marketing to ensure excellent customer service by providing customer and contact management in one central location. It allows you to easily manage all your contacts, customer information, and opportunities in one location making it easier to find and
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SAP Customer Relationship Management CRM

SAP Customer Relationship Management (CRM) SAP
The SAP CRM module provides an organization with the tools to obtain, retain, and grow profitable customer relationships. An organization can use this module to effectively plan and manage marketing, sales, and service campaigns as well as analyze related processes. SAP CRM supports the entire customer relationship cycle, beginning with customer
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From Online Training Directory
Write a Marketable Script in 10 Weeks with Final Draft (Latest Release)


Learn how to produce a "marketable" script bundled with award wining Final Draft Software
The purpose of this course is not just to produce a single script-although that will happen. The real purpose is to show you the structure of scripts and how to produce "marketable" scripts in a minimal amount of time. The instructor of this course is a seasoned scriptwriter who has a successful history of
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Write a Marketable Script in 10 Weeks with Final Draft (Latest Release)
Essential Legal and Ethical Principles of the Medical Office


...? A: Upon completion of enrollment you will receive email contact from the course instructor, usually within 12-24 hours.Q:What will I learn from this course? How will I help my medical career? A: You will be able to follow and learn the Introduction to Medical Law as well as physician /patient/assistant relationships.
You will also learn about Litigation in the Medical Office, Ethics,
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Certified eMarketing Associate Certification (CeMA)


...t of Labor Upon enrollment an certification examiner will contact you to help you prepare for the examination. A book purchase from Amazon may be necessary to prepare for this certification the cost of the book "e-marketing" is about $40.00. The CeMA Exams are taken at your convenience. Please allow one week for the eMA to process your request and have an online educational professional contact
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Paralegalism Career Overview



Start a new career. Students learn about law and the role of the paralegal and what it takes to become one.
Paralegals can assist lawyers in the delivery of many basic services. A paralegal`s general knowledge about the American Legal System and specific knowledge about civil and criminal law can enhance a paralegal`s value in the workplace. Gaining an overview of the law can provide students
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Introduction to Law


This class provides students with the basic principles of law, such as the difference between civil and criminal laws. Students will also explore diverse areas of the law like cyberlaw, insurance, e-commerce and will, trusts and estates.
Legal systems exist to serve the interests of the citizenry. Laws under such systems can deal with the public and private safety and health of citizenry, the
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Contract Law


Contracts form the primary basis for commercial activity in society. Learn the A-Z basics of contract law.
By creating rules about what constitutes contracts (basic contract law), society describes those agreements that help a society to conduct business. Specialized rules apply to sales and lease contracts. For this Basic Completion course, students will contact the instructor who will guide
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Business Organizations and the Law


Learn about different business organizations and the criteria that defines their operations.
By allowing for the creation of different kinds of business organizations, society ensures that different kinds of businesses can exist to meet the different demands of the marketplace. These business organizations may appoint individuals to act on their behalf. They also must abide by certain minimal
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Property, Regulation and Commercial Paper


This course focuses on property interests, the impact of government regulations and how to create and use negotiable instruments.
To allow for the more orderly transfer of legal interests, societies have created laws that describe the different types of interests and how to transfer such interests.
This course focuses on property interests, the impact of government regulations and how to create
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Ethics and the Law


This course focuses on the ethics involved in the practice of law
Attorneys and paralegals need to engage in ethical behavior, because of the duties they owe to their clients and to the legal system. They have access to clients` information or property or to information disclosed with an expectation of confidentiality. Therefore, attorneys and paralegals need to appreciate the degree to which
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Legal Research and Writing


This course guides students on how to do legal research and writing.
After completing this course, the student is expected to have acquired the basic skills necessary for writing legal documents.
The course is designed to give the student exposure to writing briefs, pleadings, (including motions, complaints, answers, appeals, etc.) and even some basic legal correspondence. The Student should
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Legal Nurse Consulting Certificate Program


...ican College of Legal Nurse Consulting. This course is 90 contact hours of study.
INTRODUCTION: Welcome to the Legal Nurse Consulting Certificate Program. College You have made a wise decision to pursue study and acquire the knowledge and skills needed to practice legal nurse consulting. This area of specialty practice is growing all the time and many nurses are using their skills to practice
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Learn How to Repair Computers: Get Certified in 7 weeks


...y Course Number 3509.If you do not see this course listed contact customer service at EST.
Have you ever wished you knew enough about computers to repair them? Are you tired of hearing about other people making $50 to $200 an hour as a computer technician, perhaps with their own business? Would you like to have a piece of the pie to? Well now, you can.
You will learn what makes a computer
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Lotus Notes 5.0 Level 2



This course introduces students to advanced features of Lotus Notes 5.0. They will work with many Lotus Notes features used in customizing e-mail messages and accessing database material.
This course enhances a student's basic understanding of Lotus Notes 5.0 by introducing them to the advanced features of Lotus Notes 5.0.
Students will work with many Lotus Notes features used in customizing
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Outlook 98 Level 1



This course introduces students to the basic features of Microsoft Outlook 98 by working through a series of exercises and scenarios that will instruct them in the functions of numerous buttons, menus, and folders. Students will also learn how to customize Outlook as their desktop Personal Information Manager (PIM).
This course introduces students to the basic features of Microsoft Outlook 98,
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Working With Digital Pictures Level 2



...ocuments, e-mail, and wallpapers, and then they`ll create contact sheets and Web photo galleries.
This course was designed to give home and business users with basic digital imaging skills a closer look at what you can do with digital cameras and image editing software. To accomplish this, students will look at advanced camera features, lenses, automatic and creative controls, accessories, and
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Brilliant Business Writing and Communication


This course helps business professionals write with confidence and precision while learning the principles of effective communication with their own writing coach.
What does a business letter say about your company? What does a memo say about you? Countless business professionals are not trained writers, yet they`re expected to write every day, producing letters, proposals, and e-mail messages
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How to Build And Maintain Rapport With Your Clients



...now about some common ground, a solid handshake, good eye contact and the list of rapport skills goes on. People today are more sophisticated in communications.
It takes higher level skills and knowledge to win your client over your competitors in sales, to calm down a customer who?s had a difficult situation. Pacing another person?s patterns is key to rapport.
It takes strengthening what you
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How to Locate the Very Best Funding Sources for Your Organization


A self-paced course that teaches you how to effectively locate grants for your organization.
This self-paced course gives you the tools to quickly and effectively find the very best funding sources for your organization. The author of this course allows email contact on a limited basis. This is a self-directed course. The author however will respond to any questions you may have as long as they
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Basics of Effective Selling



..., and provides worksheets and checklists to take you from contact list through sales call and on to follow-up and referrals. There are tools for identifying the features and benefits of your product and service, doing a competitive analysis, and preparing your sales presentation. There are also practical tips on dealing with customers, handling objections, and using customer feedback to improve
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Build a Powerful Marketing Strategy--Instructor-Led
... complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. This is a certificate program where upon successful completion of the coursework, a signed certificate will be issued.
Build
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Build a Powerful Marketing Strategy--Self-Directed
... complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
Build a Powerful Marketing Strategy--Self-Directed A Trump U Course Imagine trying to sell footballs to nursing home
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Career Assessment Profile
... complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
Career Assessment Profile A Donald Trump Course- This Career Assessment Profile from Trump University Personal Assessments
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Entrepreneur Assessment Profile
... complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
Entrepreneur Assessment Profile A Trump U Course This Entrepreneur Assessment Profile from Trump University Personal
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How to Critically Evaluate Your Business Plan
... complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
How to Critically Evaluate Your Business Plan A Trump U Course In How to Critically Evaluate Your Business Plan you will
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Leadership Assessment Profile
... complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
Leadership Assessment Profile A Trump U Course This Leadership Assessment Profile from Trump University Personal Assessments
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Negotiate to Win
... complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. This is a certificate program where upon successful completion of the coursework, a signed certificate will be issued.
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Significantly Increase the Value of Any Property--Instructor-Led
... complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. A Trump IACET Accredited Course.
Significantly Increase the Value of Any Property--Instructor-Led A Trump IACET Accredited
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The Entrepreneurship Certificate in Marketing Mastery Program
... complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. This is a certificate program where upon successful completion of the coursework, a signed certificate will be issued.
The
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The Trump Way to Wealth
... complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
The Trump Way to Wealth A Trump U Course The Trump Way to Wealth is an online series of seven downloadable audio classes?so
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What Inexperienced Homebuyers MUST Know Before They Buy a Home
... complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
What Inexperienced Homebuyers MUST Know Before They Buy a Home A Trump U Course Buying a home is exciting. For many, it?s an
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Job-Seekers Workshop: 10 steps to a new beginning
Welcome to our Employment Strategies Workshop The Employment Strategies Workshop begins with determining career requirements with a helpful worksheet, then explains how to find potential employers using the Net, networking and the direct approach; shows how to develop, personalize and target a resume (includes samples), write an effective cover letter (includes samples); talks about the best ways
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IATA Dangerous Goods
... need of an up-to-date version of the regulations you may contact the course administrator after you have registered to order a copy separately. The cost of the manual is $225. Who Should Take This Course Dangerous Goods training applies to any individual who; Loads, unloads, or handles dangerous goods; Marks, labels, or otherwise prepares containers or packagings for transportation of
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Understand Real Estate Finance: How to Work the Numbers on any Residential Deal--Instructor-Led
... complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. A Trump IACET Accredited Course.
Understand Real Estate Finance: How to Work the Numbers on any Residential
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Introduction to K-12 Online Teaching
...contact-hour, one-week online course that is teacher-facilitated, which is a level of student-instructor interaction between a totally self-paced course and one that is instructor-led. It means you can go through the course at your own pace but an instructor is available to help whenever you need it along the way.
Intro to K-12 Online Teaching is designed to give you an understanding of
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QPRT Suicide Risk Assessment and Training
...and consistency, implement methodologies to improve first contact resolution, and manage customer perceptions. Learn to use industry trends to run your organization effectively. This online course is a practical alternative for busy customer support professionals.
Managers must master the tools and techniques for establishing the customer support center as the focal point for technology in the
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Accelerate your Business Growth--Instructor-Led
... complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
Accelerate your Business Growth--Instructor-Led A Trump U Course This course will guide you through the process of
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Accelerate your Business Growth--Self-Directed
... complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
Accelerate your Business Growth--Self-Directed A Trump U Course This course will guide you through the process of developing
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Adobe RoboHelp Workshop
... version of this resource. Before you purchase this item, contact your instructor on how to get a copy of the PDF or help file. Webber, Granor. Is the Help Helpful?: How to Create Online Help That Meets Your Users' Needs. Hentzenwerke ISBN 1930919603. There will be reading quizzes on the chapters of this book. Educational Discounts When you sign up for this class, you may become eligible to
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Advanced Certificate in Technical Writing
...se course textbook and have available for start of class. Contact Course Administrator (CA) requesting criteria and information regarding proposed course of study. Student compiles course of study and creates a proposal submitted to CA based on criteria, goals and objectives. Proposal accepted or student asked to modify. Student engages in course of study. Phase 2 Mid-point conference with CA
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Airline Certificate Program - Instructor Led
The Airline Certificate provides comprehensive training necessary to work for an airline. This includes instruction in the Sabre Computer Reservation Systems, travel reservations and fares and tickets.
The Airline Certificate Program consists of six individual courses (see course list below). Each course includes instruction, student-instructor interacation through email and message boards,
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Build a Powerful Branding Strategy--Instructor-Led
... complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
Build a Powerful Branding Strategy--Instructor-Led A Donald Trump Course- In this course, you`ll learn how to build and
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Build a Powerful Branding Strategy--Self-Directed
... complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
Build a Powerful Branding Strategy--Self-Directed A Trump U Course In this course, you`ll learn how to build and maintain
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Car Rental Certificate Program - Instructor Led
The Car Rental Certificate provides comprehensive training necessary to work for a car rental agency. This includes instruction in the Sabre Computer Reservation Systems, travel reservations ad ground transportation.
FULL DESCRIPTION The Car Rental Certificate Program consists of four individual courses (see course list below). Each course includes instruction, student-instructor interacation
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Cruise Line Certificate Program - Instructor Led
The Cruise Line Certificate program provides comprehensive training necessary to work for a cruise line. This includes instruction in cruise product, air reservations and customer service.
The Cruise Line Certificate Program consists of six individual courses (see course list below). Each course includes instruction, student-instructor interacation through email and message boards, assigments and
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Design a Winning Business Based on Your Idea--Instructor-Led
... complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
Design a Winning Business--Instructor-Led A Trump U Course This course focuses on refining a business concept and laying the
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Design a Winning Business Based on Your Idea--Self-Directed
... complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
Design a Winning Business--Self-Directed A Trump U Course This course focuses on refining a business concept and laying the
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Entry and Exit Strategies for Savvy Real Estate Investors--Instructor-Led
... complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. A Trump IACET Accredited Course.
Entry and Exit Strategies for Savvy Real Estate Investors--Instructor-Led A Trump IACET
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Entry and Exit Strategies for Savvy Real Estate Investors--Self-Directed
... complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. A Trump IACET Accredited Course.
Entry and Exit Strategies for Savvy Real Estate Investors--Self-Directed A Trump IACET
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Expert Certificate Course in Medical Transcription with Work Placement Program
...hen this grade has been achieved, we will put students in contact with participating MT companies, who have waived their usual two-year work experience requirement.
Students then test with companies that have openings. WPP Benefits Summary Helps qualified grads find jobs sooner Qualified students can test for job placement with our participating MT companies upon graduation Eliminates
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Find and Purchase Income Producing Properties--Instructor-Led
... complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. This is a certificate program where upon successful completion of the coursework, a signed certificate will be issued. A
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Find and Purchase Income Producing Properties--Self-Directed
... complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. A Trump IACET Accredited Course.
Find and Purchase Income Producing Properties--Self-Directed A Trump IACET Accredited
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Front Desk Agent- Instructor Led
...ont desk agent multi tasks and trouble shoots each client contact.
FAQ How long will it take me to complete the course? Each course will take you between 15 - 20 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete
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Hotel Certificate Program - Instructor Led
The Hotel Certificate Program provides comprehensive training necessary to become an effective travel professional in a hotel. This includes instruction in hotel products, sales and customer service and ground transportation.
The Hotel Certificate Program consists of four individual courses (see course list below). Each course includes instruction, student-instructor interacation through email
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Keep Them Coming Back: Customer Retention Strategies That Work--Instructor-Led
... complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
Keep Them Coming Back--Instructor-Led A Trump U Course This course is about using marketing to unlock your business`s
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Keep Them Coming Back: Customer Retention Strategies That Work--Self-Directed
... complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
Keep Them Coming Back --Self-Directed A Trump U Course This course is about using marketing to unlock your business`s
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Maximize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led
... complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
Maximize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led A Trump U Course In this course you will learn
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Negotiate Profitable Real Estate Deals--Instructor-Led
... complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.A Trump IACET Accredited Course.
Negotiate Profitable Real Estate Deals--Instructor-Led A Trump IACET Accredited Course This
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Negotiate Profitable Real Estate Deals--Self-Directed
... complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. A Trump IACET Accredited Course.
Negotiate Profitable Real Estate Deals--Self-Directed A Trump IACET Accredited Course This
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Outlook 2007 Level 1
...n management system.
It examines how to add and organize contact information and how to manage time with the Calendar. Specifically, students will learn about adding new contacts, modifying contact records, and saving and modifying Electronic Business Cards. They?ll also learn to schedule appointments, create recurring events, mark items as private, add tasks in the new To-Do Bar, update the
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Phlebotomy Technician Career Training
...hips are not part of the online program. For more details contact the Continuing Education program.
Phlebotomy Technician Career Training This comprehensive course provides instruction in the skills needed for the proper collection of blood and other specimens used for diagnostic testing. Emphasis is placed on ethics, legalities, medical terminology, safety and universal precautions, health
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QPR Suicide Triage Training
This American Psychological Association approved course provides an introduction to suicide risk detection, suicide risk assessment and suicide risk management from a medical and psychological.This course can be completed sooner or later than the published 1 week completion date. Student has 1 year access to this course.
QPR Suicide Triage Training This American Psychological Association course
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Sales Through Service Skills
...rough the sales through service ™ process: first contact, explore customer needs, match the needs, close the deal and take the extra step. It will also help to analyze what the customer wants and needs by combining active listening and effective questioning...so they can make a real difference to sales and customer loyalty. This course can be completed as quickly as you care to.
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Technical Communication Industry Certificate - Mastery Level
Start earning your TCIC Certificate today! This comprehensive program allows you to work at your own pace, take online quizzes to test what you are learning and to submit assignments for instructor review. You will focus on performing audience analyses, determining the purpose and structure for technical documents, utilizing visual and document design, and managing complex documentation projects.
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Tour Operator Certificate - Instructor Led
The Travel Agent Certificate provides comprehensive training necessary to become an effective tour operator. This includes instruction in the ground transportation, air reservations, tour products, sales and customer service and air fares.
The Tour Operator Certificate Program consists of seven individual courses (see course list below). Each course includes instruction, student-instructor
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Travel Agent Certificate Program - Instructor Led
The Travel Agent Certificate provides comprehensive training necessary to become an effective travel professional. This includes instruction in the Sabre Computer Reservation Systems, travel reservations, fares and tickets, leisure travel products, destination geography and travel sales and customer service.
The Travel Agent Certificate Program consists of twelve individual courses (see course
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Understand Real Estate Finance: How to Work the Numbers on any Residential Deal--Self-Directed
... complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. A Trump IACET Accredited Course.
Understand Real Estate Finance: How to Work the Numbers on any Residential
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Write for Business with Companion CD
...ed States (Alaska, Hawaii) is extra. For more information contact * Write for Business, an award-winning business writing and communication resource for professionals in every business field, helps promote effective written and oral communication skills. The easy-to-follow format includes guidelines, models, checklists, and templates to help you save time drafting, revising, and proofreading.
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Microsoft Office Outlook 2003 Level 1
...ment system. It examines how to add and organize all your contact information and how to manage your time with the calendar feature.
This course is designed to introduce students to Microsoft Office Outlook 2003. As well as showing students how to create, send, and receive e-mail, this course looks at Outlook as a personal information management system.
It examines how to add and organize all
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Essential Spanish
...ide your progress and offer individual support. They will contact you regularly by email to help with any problems.
The course is divided into five short acts, each containing a number of scenes in various authentic situations. Each scene contains a set of exercises with a short test to see how you are getting along. Each act deals with specific areas of everyday encounters: simple personal
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How to Adopt Green Practices in Business and Gain a Competitive Advantage
Wise companies realize that the protection of the environment is a very real concern to the general population. In fact, going green to protect the environment is viewed as the right thing to do. It is also the smart thing to do. If a business wants to attract the increasingly environmentally conscious market and gain a competitive edge, it must become known as an eco-friendly company. This course
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Certificate in Professional Technical Communication
The Certificate in Professional Technical Communication is designed to help new and existing writers work within a range of styles specific to the field of technical writing. A successful completion of the program results in earning a paper-based Certificate of Completion from the prestigious University of Massachusetts-Amherst. Students may apply for tuition financing. Multiple employee and STC
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From 123-CBT Computer Based Training
Why Customer Driven
...rvice through company web sites that put them into direct contact with customers. Customer satisfaction--and quality--is quickly becoming the value-added feature that can make or break a product or a company.To satisfy customers and give them the quality they want, you need to look at how services and products are viewed by customers. This means asking customers what they want and then tuning
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Why Customer Driven
Harassment in the Workplace
...out harassment either during or after this course, please contact the designated human resources professional at your company who is trained in this area. This course was developed with subject matter support provided by the Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for
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Supervisor Manager Sexual Harassment Awareness
...bout any matters that are addressed in the course, please contact your human resource representative. This course was developed with subject matter support provided by the Employment Law Group of the law firm of Wilson Sonsini Goodrich & Rosati. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or
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Improving Your Cross-cultural Communications
...contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation?Thankfully, there are things you can do to improve your cross-cultural communications and ensure that your
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The Contact Center and the Technical Support Agent
In the last few years, organizations have realized that it is easier to generate revenue from an existing customer base than to find new customers. Retaining customers has become paramount, and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as
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Technical Support Essentials
...lass technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to the resources needed to assist the customer. It also provides
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Outlook 2000 - Proficient
...ombines e-mail, scheduling features, task management, and contact management. Outlook 2000 also contains collaboration tools, so information can be shared more effectively. DiscoverWare's Discover Outlook 2000 combines audio, animation, and software simulation with a unique user interface to make the "discovery" of Outlook 2000 both effective and entertaining. The program is also designed to
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Outlook 2000 Proficient User

...anization, schedule appointments and meetings, maintain a contact list, and organize their activities with tasks, notes, and journal entries.
L earn To:
Arrange meetings and contacts.
Record tasks, journal and notes entries.
Integrate and customize Outlook 2000.
C ontent Emphasis
Skills-Based
A udience
This course is intended for end users using
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Lotus Notes 6 New Features of IBM Lotus Notes 6

...s. Special focus is placed on Welcome Pages, Calendar and Contact management, and additional functionality with Mail Rules, Signatures, and Attachments. Learn To To identify new features of the Logon and Logout boxes in Lotus Notes 6. To identify parts of the Lotus Notes 6 interface. To identify options for
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Exchange 2000 Server--Part 3 Administering

...or a user. Identify the issues to consider when creating contacts in Windows 2000. Sequence the steps involved in creating distribution lists. Identify the issues to consider when using System Manager in Exchange 2000 Server. Identify the property settings available for the organization object. Identify the features of top-level containers. Identify the features of address lists. Create
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Strategic Sales Gaining Access to the Executives

...tion about your prospect's needs, and prepare yourself to contact an executive. You will also learn how to initiate contact with your executive prospect and get past the gatekeepers in order to talk directly with the executive. Finally, you will learn to work through the various stages of customer need: buyer unawareness, buyer realization, and buyer action. Learn To: Identify the
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Outlook XP Proficient User

...ch requires using e-mail for one-to-one, as well as group contacts as well as for arranging meetings and appointments through Microsoft Outlook. Outlook Proficient User requires a higher level of skill as it presupposes some familiarity with the software. Learners taking Microsoft Outlook 2002 Proficient User should have completed the Microsoft Outlook 2002 Fundamentals course (74070).
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Business Travel Safety Domestic Travel

...itinerary. Identify who you should contact before traveling. Identify the documents you should bring on your business trip. Identify the type of clothing you should pack for your business trip. Simulation Overview: In this simulation, you are a Sales Manager at Icon International. Walter Jenkins, a new
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Works 2003 Introduction

The Works 2003 - Introduction course gives an overview of some of the features of Works 2003. It begins by introducing the new interface and then demonstrates how Works 2003 excels as a central location for many types of projects and tasks. Learn To Identify features of the Home page. Identify features of the Tasks page.
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Outlook 2003 Fundamentals

... To send an instant message from a contact. To identify options for responding to messages. To identify options in the Ways to Organize pane. To identify message field options. To sort a message folder using the Sort dialog box. Audience The target audience
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Outlook 2003 Proficient User

... To identify options in the Contact window. To identify options in the Task window. To identify options for responding to an assigned task. To identify options in the Appointment window. To identify options in the Calendar Options dialog box.
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Organizational Crisis Mgmt Anticipating Planning for Crises

...g crisis control centers, information services, people to contact, and signal detection mechanisms. The course concludes with coverage of simulations as a means of planning, essential templates, and planning for communications. Learn To To define organizational crisis. To identify types of crisis situations.
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Lotus Notes 6 New Features of IBM Lotus Notes 6

...s. Special focus is placed on Welcome Pages, Calendar and Contact management, and additional functionality with Mail Rules, Signatures, and Attachments. Learn To To identify new features of the Logon and Logout boxes in Lotus Notes 6. To identify parts of the Lotus Notes 6 interface. To identify options for
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MS Office 2003 New Features for Office Users

...Outlook. Identify new features of Contacts in Outlook. Identify new advanced features of Outlook. Identify features of Business Contact Manager. Identify Business Contact Manager components of the Outlook New list. Identify new features of Mail in Outlook.
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From HAZMAT Plans & Programs, Inc
Electrical Safety for General Industry

The online Electrical Safety course for General Industry gives you a basic understanding of what safe work practices to implement to prevent and eliminate work-related illnesses and injuries due to electrical exposure.
LEARNING OBJECTIVES:
Explore electrical hazards that may be present at a
workplace
Learn about types of injuries that may result from
contact
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Electrical Safety for General Industry
Spanish - Fire Protection

...he construction site worker. For more information, please contact your local fire department and consult your fire safety and security maintenance supervisor.
LEARNING OBJECTIVES:
- Understand the requirements of 29 CFR 1926. 150 Subpart F
- Recognize different types of fires and fire extinguishers
- Understand fire related injuries and their immediate remedies
- Understand systems
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From Pedagogy Inc- I.V. Therapy Education
Current Concepts in Chemotherapy


...employer, facility or institution. This course provides 3 contact hours of continuing education.
Objectives
Upon completion of this curriculum, the nurse will be able to:
1. Define how chemotherapy is used in cancer management
2. List the major chemotherapy drug classifications and their general mechanisms of action
3. Identify the major side effects/ toxicities of
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Current Concepts in Chemotherapy
Basic Peripheral IV Therapy in Adults


This online course has been written to provide basic concepts and skills to the nurse who has had limited exposure to infusion therapy principals and practice. This class was constructed to meet the needs of LPN/ LVNa s who have varying degrees of infusion therapy preparation during their training. This is also an excellent refresher for the RN who has not had current I. V. experience.
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Inotropic Therapy for the Treatment of Chronic Congestive Heart Failure


...actices for best patient outcomes. This course provides 2 contact hours of continuing education.
State Boards of Nursing have varying positions on the role of the LPN/ LVN in the administration of inotropic therapy. A link to each state board of nursing is listed here. Competency requirements are obtained and maintained through the nursea s employer, facility or institution.
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Reducing Medication Errors A Focus on the Med Pass


Recent studies have shed light on the growing problem of medication errors within our healthcare system. It is important that all healthcare providers be familiar with the extent of the problem, both the high error rates and the potentially serious consequences. This knowledge is needed to facilitate active participation in implementing effective strategies and changes in attitudes to decrease
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Total Parenteral Nutrition in the Adult Patient


This instructional course has been designed to provide current conceptual and operational knowledge to the licensed nurse interested in the provision of parenteral nutrition therapy. The understanding and use of TPN has evolved since its entry into mainstream healthcare several decades ago. For both the RN and LPN/ LVN involved in providing nutritional support, this course contains current
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Current Practices in the Management of Central Lines


...ent practices for best patient outcomes and provides 5. 0 contact hours of continuing education.
Many State Boards of Nursing require that the LPN/ LVN have additional infusion therapy education after licensure. A link to each state board of nursinga s requirements for the LPN/ LVN to manage infusion therapy and central venous catheters, within that state are listed on our site.
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From QLogy Management Services Pvt. Ltd
ITIL trainings online





QLogy is one of the premier Training and consulting company having proven track record on sucess of completion of ITIL Certifications across the globe.
Now we are also offering such qualitative trainings online in view of reaching the unreached.
for more details please feel free to contact me
Elisha Janga- 9346208241
Email- elisha_janga@qlogy. com
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ITIL trainings online
ITIL V3 Foundation - eLearning Online Course with Passing Warranty


QLogy is one of the premier Consulting & Training company having proven track record on success of Delivering 100% Projects across the globe.
Now we are also offering such qualitative ITIL V3 Foundation trainings online i. e. self eLearning Program. This is best eLearning program developed considering the learning habit of the people who are interested for online courses.
It Comprises
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From SowellEAC
SowellEAC Online Enterprise Architect Certification Program



Goal: The goal is to give a mixed group of students, with varying levels of awareness and experience in Enterprise Architecture, an appreciation of the art and science of Enterprise Architecture and to increase their ability to contribute to an Enterprise Architecture team.
Approach: The approach taken in this program is to be as practical as possible. Some theory and philosophy are
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SowellEAC Online Enterprise Architect Certification Program
From Healing Art Forms Institute
Animal Communication Healing Accredited Program


Animal Communication/ Healing Accedited Program
This program will certify you to be and practice Animal Communication/ Healing work on your clients, friends, and family members! You will learn the basics of working with animals, attunments, and guided audio session. This course does include the Spiritual Animal Healer Program and the Animal Path Healing It is a comprehensive course to get you
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From SilkWeb Consulting & Development LLC
CMV Driver DOT Training

SilkWeb offers online CMV Driver and Transportation training so that your companya s drivers can meet FMCSA requirements. Our training is competitively priced and custom tailored to your organization and can be hosted on our LMS or yours. Unlike our competitors we don't charge you more to customize courses for your drivers. Each course is delivered in a SCORM compliant e-Learning format on
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From 6P International, LLC
Spanish - Fire Protection
CATEGORY:
Construction
COURSE DESCRIPTION:
This course has been designed to deliver firsthand information about fires and fire protection measures. After completing this course, you will be able to identify different types of fires and how safety measures can be taken to avoid a disastrous situation. We will also discuss the different types of fire extinguishers in use and discover how
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Fire Protection
This course has been designed to deliver firsthand information about fires and fire protection measures. After completing this course, you will be able to identify different types of fires and how safety measures can be taken to avoid a disastrous situation. We will also discuss the different types of fire extinguishers in use and discover how careful planning and precautionary measures can be
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Demolition
This course is designed for demolition contractors. Topics include preparatory operations, engineering survey, utility location, medical services & first aid, police & fire contact, fire prevention & protection, special structures, concrete structures, safe blasting procedures, transportation of explosives, storage of explosives, and procedures after blasting. This course covers the topics
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California-OSHA Fire Protection
This course has been designed to deliver firsthand information about fires and fire protection measures. After completing this course, you will be able to identify different types of fires and how safety measures can be taken to avoid a disastrous situation. We will also discuss the different types of fire extinguishers in use and discover how careful planning and precautionary measures can be
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From Biologix Solutions LLC
Online OSHA Compliant Blood borne Pathogens & Infection Prevention Training for Only $24.95

Biologix Solutions LLC, a leader in customized healthcare trainings and consulting solutions provides 100% Online Bloodborne Pathogens Training (customized for Tattoo & Body Piercing Artists, Healthcare & Laboratory Workers, Schools & Daycare Center Personal, Doulas & Professionals in Placenta Encapsulation, Nail & Spa Professionals & Professionals in General Work Place)in accordance with the OSHA
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Healthcare Providers Infection Control Training


This training is designed to provide information on the most current infection control and barrier precautions principles and practices to reduce healthcare associated infections, and protect patients and healthcare workers from communicable diseases, including bloodborne pathogens. If you are a NY State licensed health professional, it will help you to renew license every 4 years. This online
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NY Mandated Infection Control Course






New York State Department of Health approved Infection Prevention & Barrier Precautions Training for Licensed Health Professionals.
This training enables NY State Licensed Health Professionals to renew this professionala s license. The training is required every 4 years. This online is developed by an experienced infectious disease epidemiologist in accordance with 2010 syllabus of NYSDOH
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Bloodborne Pathogens for Tattoo & Piercing Artists - ABIH, Minnesota, Oregon, South Carolina, California, Iowa Approved




Biologix Solutions is offering South Carolina Department of Health & Environmental Control, Oregon Health Licensing Agency, American Board of Industrial Hygeinist, Minnesota Department of Health, Iowa Department of Health & Santa Clara County Health Department Approved 4 CE Hours BBP & Infection Control Course for Tattoo Artists & Body Piercers.
100% Online Independent Study Course
Nationally
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From EMS Consulting Group, Inc.
Lean Six Sigma Black Belt Certification

... our classroom version, students will have the ability to contact the instructor with questions and requests for feedback on ideas and case exercises.. Students will also be able to contact each other with questions/ ideas via an online forum. The program is self-paced and up to 6 months are allotted to complete it; students will have access to the program for 1 year. Upon completion of the
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Lean Six Sigma Green Belt Certification
... our classroom version, students will have the ability to contact the instructor with questions and requests for feedback on ideas and case exercises.. Students will also be able to contact each other with questions/ ideas via an online forum. The program is self-paced and up to 6 months are allotted to complete it; students will have access to the program for 1 year. Upon completion of the
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From Banjara Academy
International Graduate Diploma in Counselling Skills IGDCS
... strengths and weaknesses. Banjara Academy will conduct a contact program in Bangalore in April 2011 for those wishing to gain additional expertise.
The interactive course includes online questionnaires, quizzes, assignments and assessment, video and audio lectures, case studies/ practical lessons, and forums for discussion. IGDCS nurtures a studenta s personal growth and development
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From EMS Consulting Group, Inc.
Lean Manufacturing Certification Online




... our classroom version, students will have the ability to contact the instructor with questions, requests for feedback on ideas and case exercises, and advice on projects. Students will also be able to contact each other with questions/ ideas via an online forum. The program is self-paced and up to 6 months are allotted to complete it; students will have access to the program for 1 year.
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Kanban Pull Systems and Inventory Management Online




Our self-paced online Kanban and Pull Systems training program covers all of the topics our classroom version covers. The program will equip students with a detailed understanding of kanban systems, types of pull systems, and inventory management. The format includes audio-visual presentation, templates, case studies, and a final quiz. And, like our classroom version, students will have the
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Continuous Flow Manufacturing Cells Online



Our self-paced online Continuous Flow Manufacturing Cells training program covers all of the topics our classroom version covers. The program will teach students how to design manufacturing cells with continuous or FIFO flow. The format includes audio-visual presentation, templates, case studies, and a final quiz. And, like our classroom version, students will have the ability to contact the
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Kaizen Events



Our self-paced online Kaizen Events training program covers all of the topics our classroom version covers including planning and facilitating events. The format includes audio-visual presentation, templates, case studies, and a final quiz. And, like our classroom version, students will have the ability to contact the instructor with questions, feedback on case exercises, and requests for
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5S, 7 Wastes, and Standardized Work Training Online



Our self-paced online 5S, 7 Wastes, and Standardized Work training program covers all of the topics our classroom version covers. Students will have a working knowledge of the 7 Wastes of Lean Manufacturing, Standardized Work Design, and the 5S Visual Workplace. The format includes audio-visual presentation, templates, and a final quiz. And, like our classroom version, students will have the
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Total Productive Maintenance and Quick Changeover



Our self-paced online TPM and Quick Changeover training program covers all of the topics our classroom version covers. It will give students a working knowledge of TPM, Autonomous Maintenance, OEE, and the SMED System for quick changeover. The format includes audio-visual presentation, templates, and a final quiz. And, like our classroom version, students will have the ability to contact the
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Value Stream Mapping Online



Our self-paced online value stream mapping program covers all of the topics our classroom version covers. The format includes audio-visual presentation, case studies, and a final quiz. And, just as our classroom version does, students will have the ability to contact the instructor with questions, requests for feedback on ideas and case exercises. Students will also be able to contact each
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Team Problem Solving and Mistake Proofing



Our self-paced online Team Problem Solving and Mistake Proofing (Poka Yoke) training program covers all of the topics our classroom version covers. The format includes audio-visual presentation, templates, and a final quiz. And, just as our classroom version does, students will have the ability to contact the instructor with questions and requests for feedback on ideas. Students will also be able
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From Software Training Academy, Inc
Enterprise JavaBeans

... architecture: the role of the EJB container in mediating contact between the client and the bean, transaction control, authorization control, and the importance of object pooling.
Understand the development cycle for EJBs: Java source code and compilation, XML deployment descriptors, EJB compilation and deployment, and use by an application server.
Understand the role of entity beans,
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From Corexcel
HealthMax Software Project Management Simulation


This online project management simulation is designed to allow the learner to play the role of a project manager on a new product development project. The company HealthMax Software is working to develop HealthRecords, a revolutionary medical records software system and the learner plays the lead project manager. Being a smaller company, the success of this project is extremely important to the
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Project Management Team Leadership


In today's organizations the vast majority of project work is done in a team environment. In this setting, leaders in the project management arena have a great degree of responsibility and opportunity to create and exhibit leadership abilities.
The online course, Project Management Team Leadership, first covers the roles and responsibilities of the team leader, particularly their responsibility
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Project Management for Information Technology


Project Management refers to the science, or art of directing projects. The online course, Project Management for Information Technology, concentrates more directly on how project management concepts can be applied to IT projects. The course also focuses on project management issues that are unique to IT projects. This course reviews the methodologies, concepts, and tools of project management as
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Project Risk Management PMI-RMP Exam Prep


The online, self-paced course, ProjectRisk Management: PMI-RMP Exam Prep, contains nine-modules and helps to educate project managers in identifying and responding to project risk.
Also contained in the course is comprehensive review for the Project Management Institute's PMI-RMP certificate exam. This includes exercises, self-assessments, and case studies along with exam taking tips and two
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PMP 1 - Introduction to Project Management


The online course, Introduction to Project Management, was created as a supplemental study guide to accompany Chapters 1 and 2 of "A Guide to the Project Management Body of Knowledge" (PMBOK Guide), Fourth Edition. The course will cover some of the organizational issues that arise in project management. How different organizations deal with the responsibilities of project management will be
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PMP 2 - Project Processes and Project Integration Management


The online course, PMP2 - Project Processes and Project Integration Management, was designed as a study guide for the major content areas of Chapters 3 and 4 of "A Guide to the Project Management Body of Knowledge" PMBOK Guide, Fourth Edition. By taking this course you will be introduced to the five project management process groups and nine project management knowledge areas into which PMI
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PMP 3 - Project Scope Management


The online course, PMP 3 - Project Scope Management was created as an additional study guide for the major content areas of Chapter 5 of "A Guide to the Project Management Body of Knowledge (PMBOK Guide)" Fourth Edition. The course will cover many of the key issues involved in Project Scope Management.
An additional tool contained within the course are video segments of project management
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PMP 4 - Project Time Management


The online course, PMP 4 - Project Time Management, was created as a supplemental study guide for the major areas of Chapter 6 of "A Guide to the Project Management Body of Knowledge (PMBOK Guide)." Fourth Edition. The course will cover how to best plan and schedule activities. You will become more familiar with various methods used to analyze and calculate project time estimates, including ways
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PMP 8 - Project Communications Management


... After successful completion, learners receive 3. 5 PDUs/ contact hours. Successful completion means completing all assignments in the course and scoring a minimum of 70% on the assessment at the end of the course.
Target Audience: This course is designed for adult learners with some project management experience.
Prerequisites: Learners should have some experience in project management
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PMP 11 - PMP Practice Exams and Exam Strategies


The online course, PMP 11 - PMP Practice Exams and Exam Strategies, was created to give learners an idea of how ready they are to take the PMI's PMP Exam. The course contains five process group assessments, two 200 question practice exams which cover the Project Management Institute's book "A Guide to the Project Management Body of Knowledge (PMBOK Guide)" Fourth Edition. A comprehensive review of
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From Minutes-Matter LLC
BLS For Health Care Providers AHA Online Part 1 with Skills Test

...xam online. After successful completion, you will need to contact the Minutes-Matter Training Center to schedule your skills assessment. After successfully passing your skills session, you will receive your AHA card 'on-site'.
Please note:
You will not have the ability to click through to your BLS Course immediately. It will be sent to you via email within 24-72 hrs.
If you need it
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ACLS Healthcare Provider Cleveland Ohio With AHA Card

... point exam online. After successful completion, you will contact the Minutes-Matter Training Center to schedule your skills assessment. After successful completion of your skills testing, you will receive your AHA card 'on-site'.
Please note:
You will not have the ability to click through to your ACLS Course immediately. It will generally be sent to you in 24 hrs.
Save Time, Save
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EKG Online with Personal Coaching

...vider (11527) under established AACN guidelines for 4. 50 contact hours, CERP Category A.
Continuing Education Accreditation a Emergency Medical Services
This continuing education activity is approved by the American Heart Association, an organization accredited by the Continuing Education Coordinating Board for Emergency Medical Services (CECBEMS), for 4. 50 Basic CEHs, activity number
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Online Child Abuse Neglect Recognition and Reporting 6 Hour Course
...r with broadband service.
Questions:
Please use the Contact Us form above for any questions you may have.
Groups:
If you would like to schedule a traditional class, or enroll your Center Staff at reduced rates, please use the Contact Us form to reach us and we will be glad to work with Groups of 5 or more for online training and 10 or more, for on-site training.
Payment:
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Online Communicable Diseases 6 Hour Certification
...reduces energy and resource requirements
Questions?
Contact us today at 216-482-9713 or 440-725-7587
Reach us online via the Contact Us tab at www. minutes-matter. com!
Group Rates!
Centers with multiple locations, or more than 5 staff or new hires annually can obtain reduced rates.
Please contact us directly at the numbers above (Anywhere in the State of Ohio).
On-Site
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Online Communicable Diseases 3 Hour Certification
...reduces energy and resource requirements
Questions?
Contact us today at 216-482-9713 or 440-725-7587
Reach us online via the Contact Us tab at www. minutes-matter. com!
Group Rates!
Centers with multiple locations, or more than 5 staff or new hires annually can obtain reduced rates.
Please contact us directly at the numbers above (Anywhere in the State of Ohio).
On-Site
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Online Child Abuse Neglect Recognition and Reporting 3 Hour Course
...r with Broadband Service.
Questions:
Please use the Contact Us form above for any questions you may have.
Groups:
If you would like to schedule a traditional class, or enroll your Center Staff at reduced rates, please use the Contact Us form to reach us and we will be glad to work with Groups of 5 or more for online training and 10 or more, for on-site training.
Payment:
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Online Child Abuse and Neglect Recognition and Reporting with 6 CEUs
...with Broadband Service.
Questions:
Please use the Contact Us form above for any questions you may have.
Groups:
If you would like to schedule a traditional class, or enroll your center/ school staff at reduced rates, please use the Contact Us form to reach us and we will be glad to work with Groups of 5 or more for online training and 10 or more, for on-site training.
more...
From Serebra Learning Corporation
Preparing for the Executive-level Sale Simulation
...ny for their direct marketing efforts. You talk with your contact in marketing and find out that the company is hesitant to outsource their fulfillment function. Because they place such a high emphasis on customer service and fast turnaround times, they want to keep hands-on control of the operation. They are being very cautious as they look for a solution. Using the three roles of the
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Working with Your Customer s Key Players
...vital part of your sales effectiveness depends on finding contacts at target accounts that can become part of an internal "network of coaches" for the sales process. Then, you'll learn about gaining access to senior-level management and dealing with "gatekeepers." By effectively communicating with the right people in your accounts, you'll help to ensure positive sales results Individuals
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Gaining Access to Key Personnel at Your Target Accounts
...part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then, you'll learn about gaining access to the right level at your target account and dealing with "gatekeepers." By effectively communicating with the right people, you'll help to ensure positive sales results. Individuals responsible for sales,
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Territorial Account Sales Skills Simulation
...n this company and then request a research meeting with a contact there. Then you will try to develop this contact into a coach in the hopes of enlisting her help in getting past a gatekeeper to gain access to your target account's decision maker. If you gain access to the decision maker, you will need to emphasize your company s business fit with Wine Cellar of California, and then attempt to
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Preparing for Outbound Sales Calls
The most successful outbound sales calls begin long before the salesperson places the call. Successful inside selling is all about planning and being prepared. Being prepared means knowing what to expect from your customer and planning your responses. In this course, you will learn about the common perceptions customers have of salespeople. You will also learn the three premises of the inside
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Initiating Outbound Sales Calls
...il and call screeners and for making a successful initial contact with a customer. You will also learn the four profile types and strategies for creating account profiles. In this course, you will learn how to assess a sales opportunity, the four factors used to qualify an outbound sales opportunity, and strategies for qualifying a sales opportunity. The course also addresses strategies for
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Preparing for Inbound Sales Calls
Do you think selling means waiting for the phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In the course, you will learn the three
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Inside Sales Skills Simulation
... offering. In this simulation, your boss has asked you to contact a potential new customer. This new lead, a network television station known as TV-22, is a perfect candidate for Muscle-Bound's corporate wellness program, and your job is to convince them of such by utilizing the inside sales approach. This simulation is based on the SkillSoft Series, "Inside Sales Skills" and has links to the
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Call Center Structures Customer Relationships
This course defines the long-term value of a customer and illustrates how CRM (Customer Relationship Management) principles are applied to recognize, prize and respond preferentially to high-value customers. Agents who need an understanding of the fundamental structures and relationships in the call center profession.
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Introducing Contact Centers Contact Center Essentials
This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
more...
Introducing Contact Centers CSR Success Criteria
This course describes the essential skills and qualities that will ensure successful customer service operations. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
more...
Introducing Contact Centers Customer Response Etiquette
This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
more...
Handling Contacts Professionally Maximize Call Performance 2
This course discusses several methods that learners can employ to ensure that the customer contact is a positive experience. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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The Contact Center and Technical Support Agent
...e first lesson examines the characteristics of the modern contact center as a customer-centric model. The second lesson explains how the customer-centric focus affects the TSA's role in the contact center and examines the TSA profession. The third lesson discusses the attributes and skills a TSA needs for success in the modern contact center. Technical support agents seeking to acquire new
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Technical Support Essentials
...lass technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to the resources needed to assist the customer. It also provides
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Assessing Customer Behavior
In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in
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Technical Support Agent Survival Skills
Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills. Technical Support Agents seeking to acquire new skills or improve the
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Technical Support Agent Skills Simulation
Having evolved far beyond the "break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson
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Essentials of External Consulting
You may already have a reputation as something of an area specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role. What do external consultants really do? Although they may work in a variety of disciplines,
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The Call Center Industry
When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts:
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Improving Your Cross-cultural Communications
...contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation? Thankfully, there are things you can do to improve your cross-cultural communications and ensure that your
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Coach with Confidence Simulation
...imply following written specifications, you keep in close contact with the marketing managers and occasionally speak directly to focus group participants to clarify vague and subjective requests. You even interact with production engineers to ensure that the integrity of the product can be maintained when produced in large quantities. As a result of your extra effort, the products you are
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Harassment in the Workplace
Harassment in the workplace is not confined to sexual harassment. Harassment can be based on all protected characteristics, including race, color, national origin, religion, age, and disability. Depending on state law and other circumstances, additional characteristics such as sexual orientation and marital status may also be protected. An effective harassment prevention training program must
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Application Design Enhancements
To provide information on the new application design features available in Designer 6 Lotus Domino R5 application developers
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Exchange Server 2003 Recipients User Objects Groups and Address Lists
To demonstrate how to work with recipient policies, users and groups, and contacts and address lists Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Exchange Server 2003; learners preparing for MCSA certification exams
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Cisco Voice over IP Integrated Applications
To distinguish between the Cisco Voice over IP (VoIP) applications that can be integrated into a Cisco IP telephony solution IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
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Workplace Hazardous Materials Information System
The Hazardous Products Act and its regulations are administered by the Government of Canada Department of Health, commonly referred to as Health Canada. Supplier labelling and MSDS requirements are set out under the Hazardous Products Act and associated Controlled Products Regulations. This one-hour course covers information required through coordinated federal, provincial and territorial
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Food Safety and Handling
Each year, bacteria in food cause millions of illnesses in the US. According to the Food and Drug Administration, between 2 and 3 of all foodborne illnesses result in secondary long-term illnesses. Some strains of E. coli can cause kidney failure in infants, and salmonella can lead to reactive arthritis and serious infections. In addition to the risks from badly prepared or handled food, there is
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Hazard Communication
This one-hour course will acquaint you with the precautions that both you and your employer must take in order to safely use, handle, and dispose of hazardous chemicals in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify the routes of chemical entry into the body define various categories of chemical hazards
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Storm Water Pollution Prevention
... of storm water pollution and keeping them from coming in contact with runoff is the best and most economical way to protect the quality of the nation's waters. The content in this course is designed to comply with the intent of the applicable regulatory requirements. describe common storm water pollutants identify categories covered under National Pollutant Discharge Elimination discuss
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Introducing Outlook 2002
To provide an overview of the basic communication capabilities and organization features of Outlook 2002 Anyone wishing to gain a basic understanding of Microsoft Outlook 2002, candidates for MOUS certification, and end-users seeking competence in the use of Microsoft Outlook 2002
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Business Contact Manager with Outlook 2007
...Contact Manager helps to save time and improve sales and marketing to ensure excellent customer service by providing customer and contact management in one central location. It allows you to easily manage all your contacts, customer information, and opportunities in one location making it easier to find and manage. It also allows you to create marketing campaigns and send them to prospective
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Using Task Lists Contact Lists and Notes in Outlook 2003
To demonstrate how to use task lists, contact lists, and notes in Outlook 2003 Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Outlook 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003; end-users seeking basic IT certification, such as ECDL, ICDL, IC3, or an equivalent
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Microsoft Office 2003 New Features for Outlook Users
To describe new features of Microsoft Office Outlook 2003 Personnel at all levels of the enterprise, and end users
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Outlook 2003 and Business Contact Manager
To demonstrate how to use Outlook 2003 with Business Contact Manager Personnel at all levels of the enterprise; end users seeking competency in the advanced functionality of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003
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Microsoft Office 2000 - Beginning Outlook
To describe how to use Outlook 2000 in the integration of desktop applications and to show how Outlook 2000 can be used in most organizational and communications tasks Anyone wishing to gain an understanding of Microsoft Outlook 2000, candidates for Microsoft Office Specialist certification, and end-users seeking competence and proficiency in the use of Microsoft Outlook 2000
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Lotus Notes 6 End User Personalizing Notes 6 Features
To introduce the learner to the options available for personalizing Notes 6 Mail features Anyone wishing to use Lotus Notes 6; end users wishing to work with the Notes client, Notes Mail, and iNotes
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Managing Mail Instant Messaging and Contacts in Lotus Notes 7
To customize mail settings, communicate using instant messaging, and save contact details Individuals using, or planning to use, Lotus Notes Version 7 for messaging, communication, information services, and collaboration
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Microsoft Outlook 98 Advanced


The Microsoft Outlook 98 Advanced course introduces you to additional features of Outlook, which are not covered in the Basic course, and which will help to enhance and broaden your information management skills. As you work through each unit in the course, you will learn how to work with a directory of contacts; create tasks on an electronic to-do list; track activities, times, and ideas in an
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Microsoft Outlook 2000 Basic
This course introduces the basic features of Microsoft Outlook 2000 to familiarize the user with the Outlook environment. It contains information for users to utilize e-mail, manage tasks, and maintain contact information. Designed to teach basic features of Microsoft Outlook 2000.
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ECDL ICDL 4 Module 7 Information and Communication - Outlook 2003 E-mail
...contacts in Outlook 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in the use of web browsing and e-mail applications; end users wanting to attain competency in using Microsoft Internet Explorer 6 and Microsoft Outlook 2003; end users wanting to attain ECDL or
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Customer Service : Preparing for Customer Contact


In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you
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Phone Skills : Preparing for a Call


In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. Leaving a good impression is as important as making initial contact. This course covers the tactics you can use to steer a call to the conclusion you've planned. It also shows you how important it is to keep your
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Phone Skills : Ending a Call and Following Up


In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. Leaving a good impression is as important as making initial contact. This course covers the tactics you can use to steer a call to the conclusion you've planned. It also shows you how important it is to keep your
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Customer Service : CARE for your Customers


In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course introduces the
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Caring For Your Customers


... either face-to-face or on the phone, you're the point of contact between customers and the organisation! It's your approach to customers that ensures, or denies, their satisfaction and determines whether they come back. The quality of service you provide to your internal customers, like your colleagues or people in other teams, departments etc, is equally important. This course involves
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Royce Hotel Case Study 1: Understanding the Business


Operations planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one
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Microsoft Outlook 97 - Part 1
This course is the first of a two part series which will cover the skills necessary for the Expert User certification exam. The unique Skill Builder instruction uses simulation, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a
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Microsoft Outlook 97 - Part 2
This course is the second of a two part series which will cover the skills necessary for the Expert User certification exam. The unique Skill Builder instruction uses simulation, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a
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Microsoft Outlook 98 Expert User
This course is intended for end users who are looking to use the advanced features of Microsoft Outlook 98. This course is the second part of a two part series that will prepare individuals for the Microsoft Outlook 98 Expert User certification exam.
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Microsoft Outlook 2000 Proficient User
This course prepares IT Professionals to send messages to people inside and outside their organization, schedule appointments and meetings, maintain a contact list, and organize their activities with tasks, notes, and journal entries.
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COBOL Basic File Processing
TA COBOL product recall application will be created that accepts input from a sequential sales file and an index customer file, then generates a sorted customer contact file. This course is based on ANSI X3.23-1974 and ANSI X3.23-1985 COBOL standards. This course is designed for individuals with some prior programming experience who require an introduction to, or to be reacquainted with, the
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COBOL Complex File Processing
...st application accepts input from two files, the Customer Contact file and the Warranty file. The data is checked for the latest contact information and a master contact log file is generated. The second application merges the master contact file with the old contact log file to create a new master contact log file. This course is based on ANSI X3.23-1974 and ANSI X3.23-1985 COBOL standards. It
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Strategic Sales - Gaining Access to the Executives
In Strategic Selling - Gaining Access to the Executive you will learn how to understand an executive's goals and priorities gather information about your prospect's needs and prepare yourself to contact an executive. You will also learn how to initiate contact with your executive prospect and get past the gatekeepers in order to talk directly with the executive. Finally you will learn to
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Organizational Crisis Management - Planning for Crises
This course defines and examines what is meant by Organizational Crisis Management noting the special need for crisis management in todaya s world. The vital importance to an organization of having a crisis management plan in place is emphasized. The course then covers planning for crises for example how to assess your organization's level of preparation and how to forecast potential crisis
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Microsoft Outlook 2002 Proficient User


This course teaches common utilities within Outlook 2002 and will enable the learner to become proficient in using Outlook. The course covers the advanced skills of scheduling meetings, Tasks, and working with Outlook Journal and Notes.
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Lotus Notes 6 - New Features of IBM Lotus Notes
This course assumes some background knowledge of Lotus Notes 4 or 5 and it focuses on teaching the new features and enhancements to Lotus Notes in the new Version 6. It covers the new Lotus Notes 6 Interface new features of Bookmarks and Messaging as well as document and replication functionalities and enhancements. Lotus Notes Help has been greatly enhanced in this release so learners will find
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MS Outlook 97


This course is easy to use whether you are a new or experienced user. Effectiveness is our number-one priority in developing our tutorials. Instructions are presented in easy to understand graphical formats instead of just on-screen text: applications simulations offer realistic practice opportunities; and interactive exercises keep people engaged throughout the lesson.
more...
MS Outlook 97


This course is easy to use whether you are a new or experienced user. Effectiveness is our number-one priority in developing our tutorials. Instructions are presented in easy to understand graphical formats instead of just on-screen text: applications simulations offer realistic practice opportunities; and interactive exercises keep people engaged throughout the lesson.
more...
MS Outlook 97


This course is easy to use whether you are a new or experienced user. Effectiveness is our number-one priority in developing our tutorials. Instructions are presented in easy to understand graphical formats instead of just on-screen text: applications simulations offer realistic practice opportunities; and interactive exercises keep people engaged throughout the lesson.
more...
MS Outlook 97


This course is easy to use whether you are a new or experienced user. Effectiveness is our number-one priority in developing our tutorials. Instructions are presented in easy to understand graphical formats instead of just on-screen text: applications simulations offer realistic practice opportunities; and interactive exercises keep people engaged throughout the lesson.
more...
MS Outlook 97


This course is easy to use whether you are a new or experienced user. Effectiveness is our number-one priority in developing our tutorials. Instructions are presented in easy to understand graphical formats instead of just on-screen text: applications simulations offer realistic practice opportunities; and interactive exercises keep people engaged throughout the lesson.
more...
MS Outlook 97


This course is easy to use whether you are a new or experienced user. Effectiveness is our number-one priority in developing our tutorials. Instructions are presented in easy to understand graphical formats instead of just on-screen text: applications simulations offer realistic practice opportunities; and interactive exercises keep people engaged throughout the lesson.
more...
MS Outlook 97


This course is easy to use whether you are a new or experienced user. Effectiveness is our number-one priority in developing our tutorials. Instructions are presented in easy to understand graphical formats instead of just on-screen text: applications simulations offer realistic practice opportunities; and interactive exercises keep people engaged throughout the lesson.
more...
MS Outlook 97


This course is easy to use whether you are a new or experienced user. Effectiveness is our number-one priority in developing our tutorials. Instructions are presented in easy to understand graphical formats instead of just on-screen text: applications simulations offer realistic practice opportunities; and interactive exercises keep people engaged throughout the lesson.
more...
From Nova Training and Development
CT Disinfection
Disinfecting drinking water protects everyone who consumes the water against microbial contamination, in particular it helps protect the most vulnerable in our society.
CT disinfection is one of the current standards for disinfection in the water treatment industry. It is used to quantify the capability of a chemical disinfectant to provide effective pathogen inactivation. The purpose of CT
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From International Career Institute
Advertising Correspondence Course - Certificate and Diploma

Overview
There are certain skills that you need to become a successful Advertising practitioner. The ICI Advertising Program helps you learn them quickly and conveniently.
With a strong emphasis on practical skills students will learn:
* Copywriting
* Graphic design and production
* Art direction
* Media presentation
* Media planning and evaluation
* Advertising
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From Seletel Informatique
Novell GroupWise 65
This series introduces the learner to the capabilities of Novell GroupWise 6. 5. GroupWise is a collaboration tool that helps manage email communications, calendars, tasks, and documents within a group of people.
Audience:
This series is for anyone who wants to learn how to use GroupWise 6. 5 as an email program, collaboration tool, contact manager, daily planner, and document interface.
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From International Management Forum (IMF)
TOGAF 9 and ArchiMate Foundation
... those of you who prefer a classroom-based course, please contact us.
Target Audience for the TOGAF 9 and ArchiMate Foundation training
* Professionals who are working in roles associated with an architecture project, such as those responsible for planning, execution, development, delivering and operation.
* Architects who are looking for an introduction to TOGAF 9 and ArchiMate
*
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Balanced Scorecard BSC
The Balanced Scorecard (BSC) has attracted much attention over the last ten years. A growing number of large organisations, as well as several medium and small-sized ones, now have experience with the BSC.
The implementation of a BSC will have far-reaching consequences for your organisation and employees. Ernst & Young Advisory Services will share their vision on how the BSC can contribute
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From Sessions College for Professional Design
web project management


The secret to your Web agency's success can be summarized in two words: project management. Whatever your project whether you're building a mom-and-pop site or the next Amazon.com project management is critical to its success and to the sanity of its stakeholders.
Want the tools to manage bigger jobs? In this intensive 6-lesson course, we'll take you step-by-step through each phase of a
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From Bidw Solutions
Informatica Certification v86 -- 100 Gauranteed





If you are interested in getting certified On Informatica Power Center v8. 6, contact us today.
Therea are two modules to choose from (depending upon your level of comfort)
1) INFACERT -- Provides you a clear outline with preparation material, making sure you clear the Certification
2) INFACERT+ITL -- Provides everything from the above module along with Self learning video guides and
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From LaMarsh & Associates, Inc.
LaMarsh Managed Change(tm) e-Lesson for Change Agents





You need a change management plan, but you are in a hurry...
Your project is about to begin and you know that people affected could fight or reject the changes you will be imposing. You know that by proactively identifying this potential resistance and doing something about it, the project stands a much greater chance of being successful. But you don't have time to attend a workshop and you
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From JED New Media inc.
Math and Your Career





Learn the uses of trigonometry in everyday life. Practical, real-life situations show you the links between the math you learn in class and its applications in different trades and professions.
Help kids love Math!
This is a 40-minute online tutorial useful to individuals as well as within a group learning setting. please contact us for more information on group accounts.
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Learn and Practice French with Aline au pays des merveilles







Aline is a 32-part(each seperate sections),interactive exercise series designed to help students of intermediate to advanced French or French immersion perfect their French language skills. Chock full of expressions, games, comprehension exercises, this series also acts as a perfect complement to classroom training.
Please contact us for group account information.
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Your Voice Coach







Synopsis
Do you wish you were more articulate? Don't despair! This JEDlet shares many tips and techniques on how to use your voice effectively. It also gives you a brief look at how your body makes sound so you can master these techniques. (Audio player required.)
This is a 60-minute online tutorial of use to individual learners as well as within group/ coaching settings. contact us for more
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Navigating the Seas of Change







Synopsis
We live in a time of constant and rapid change. Knowing how to manage it is critical. The information presented here will help people at all organizational levels learn how to effectively navigate the onslaught of both individual and group change.
This is a 60-minute online tutorial useful for individual learners as well as in groups, seminars, etc. Contact us for additional
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Read Your Candidate





Better evaluate job applicants by identifying the various messages they send during an interview. Use a variety of question types to provoke specific responses and determine whether the candidate possesses the necessary qualifications.
This is a 40-minute online tutorial useful to individuals as well as within a group learning setting. Contact us for additional information and more on group
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Klutz-Proof Cooking





Those who know themselves to be kitchen klutzes will find culinary relief in this witty compilation of easy recipes. Each recipe has been selected for ease of preparation and presentation.
This is a 40-minute online tutorial useful to individuals as well as within a group learning setting. Please contact us for more information and for group accounts.
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Guidelines for Reference Checking





To make informed and advantageous hiring decisions, reference checking is crucial. Discover effective techniques for contacting references, formulating powerful questions and obtaining relevant information on potential new hires.
This is a 40-minute online tutorial useful to individuals as well as within a group learning setting. Please contact us for more information on group accounts.
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Writing Well Punctuation





Punctuation marks are used to help readers understand sentences correctly. The information presented here will show you how to write confidently and clearly by properly using all fourteen punctuation marks effectively.
This is a 40-minute online tutorial useful to individuals as well as within a group learning setting. Contact us for more information.
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What's in a Name?





How people initially perceive and respond to your business, product, or service, will often be determined by its name. If you are faced with the challenge of creating a name to brand a product, service, or business, follow this helpful guide to learn some basic strategies, creative techniques, and caveats involved in new name generation. This JEDlet does not cover legal trademark or copyrighting
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Ezine Advice





If you have decided to produce an electronic newsletter or ezine for your business, or if you would like to improve upon your existing ezine or e-newsletter, follow this simple blueprint to increase the bountiful benefits of establishing an effective e-mail relationship with your clients and customers.
this is a 40-minute online tutorial.
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Cold Calling with Confidence





Brush up on successful methods for cold calling to market products or services. Learn effective techniques for landing that first appointment, turning rejection into a potential sale, and building strategies for maintaining contact over time. Whether you are a beginner in sales, or in need of a refresher, developing a wide array of skills and strategies helps build confidence throughout the sales
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Effective Note Taking




Searching for the right tools and techniques for taking good notes during an oral presentation? Learn the steps to take before, during, and after a presentation. Get acquainted with a number of methods to help you improve your notes and enhance comprehension and recall. Please contact us for more information.
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Spice Up Your Writing






Does dull writing plague your communications and business writing? Have you ever wondered how you could spice up your writing? Discover helpful hints on how to liven up your writing. Learn how to use the tools of fiction to add flavor to your words.
40-minute onlline tutorial. Contact us for more info.
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Workplace Substance Abuse Symptoms and Intervention




A concrete, structured approach is a must for dealing with substance abuse issues in the workplace. Learn how to detect the symptoms of alcohol and drug abuse, deal with your affected employees and maintain productivity in your organization.
Please contact us if you require additional information on this 40-minute online tutorial.
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Mystery Shopping




Increasing sales and heightening customer satisfaction is a common business objective. Learn why companies hire mystery shopping services, what criteria to look for in a mystery shopping firm, the process involved, and how to maximize the benefits of this method of market research. Please contact us for any additional information.
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From Corporate Sales Coaches, LLC
Establishing Credibility and Trust for Sales
...e a vendor or supplier require all the people who come in contact with the client to establish some level of credibility and trust. Establishing positive credibility and trust allows sales people a better opportunity to create longer term business relationships. This course will discuss what you can do to intentionally build trust and confidence with your clients.
Audience:
1. Sales
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