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Working With Digital Pictures Level 2 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course was designed to give home and business users with basic digital imaging skills a closer look at what you can do with digital cameras and image editing software. To accomplish this, students will look at advanced camera features, lenses, automatic and creative controls, accessories, and basic color concepts. Using a camera, students will also zoom, record dates and times, and use more...
The Trump Way to Wealth on-line e-learning cbt (computer based) A Trump U Course- It`s a fact: today, anyone can become a millionaire a or even a billionaire. In the history of the world, there has never been a better time to create wealth than right here, right now. The Trump Way to Wealth will give you the coaching, training, skills and tactics you need to build wealth every single day.Students may complete this course within a reasonable period of time. more...
Career Assessment Profile on-line e-learning cbt (computer based) A Trump U Course- Do you know what you are best suited to do? So much of our success depends on matching what we do with what we do best. The Career Profile indicates how your personality can affect your potential. The online assessment can predict your job performance and will point you to the areas you need to work on to increase the likelihood of your success.Students may complete this course more...
Entrepreneur Assessment Profile on-line e-learning cbt (computer based) A Trump U Course- Have you ever wanted to strike out on your own in business and wondered if you have what it takes? The Entrepreneur Profile indicates your potential for satisfaction and success as an entrepreneur. The online assessment tells you if you are ready to make the leap, and points to the areas you need to work on to increase the likelihood of success. Students may complete this course more...
Leadership Assessment Profile on-line e-learning cbt (computer based) A Trump U Course- Do you have the personality and style to be a leader? The Leadership Profile indicates your potential to handle the challenges of responsibility. Your online assessment tells you if you are likely to achieve what you want, and points to the areas you need to work on to increase the likelihood of success.Students may complete this course within a reasonable period of time. Contact more...
Significantly Increase the Value of Any Property--Instructor-Led on-line e-learning cbt (computer based) A Trump U Course- Improving your property can do more than just pay for itself -- it can increase your resale value higher than you might imagine. But the wrong change is like throwing money away. This course shows how to get the biggest possible financial benefit from every dollar spent on property improvements. You`ll even learn to grow value by improving the neighborhood!Students may complete more...
What Inexperienced Homebuyers MUST Know Before They Buy a Home on-line e-learning cbt (computer based) A Trump U Course-If you ever plan to buy a house this course can save you money, time and aggravation. This course will give you expert instruction, including video tutorials that can save you thousands and position you for success and security in your personal real estate investments. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how more...
Basics of Effective Selling on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ..., and provides worksheets and checklists to take you from contact list through sales call and on to follow-up and referrals. There are tools for identifying the features and benefits of your product and service, doing a competitive analysis, and preparing your sales presentation. There are also practical tips on dealing with customers, handling objections, and using customer feedback to improve more...
Legal Nurse Consulting Certificate Program on-line e-learning cbt (computer based)study at homecourseware This program prepares students to practice as Legal Nurse Consultants. It is a 16 week course of study. Upon completion, students are eligible to receive Certification from the American College of Legal Nurse Consulting. This course is 90 contact hours of study. more...
Build a Powerful Marketing Strategy--Instructor-Led on-line e-learning cbt (computer based) A Trump U Course- Without great marketing, your businesses can fail. With the right marketing strategy, you gain a big edge over your competition. In this course, learn to increase your sales through marketing. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials. Students may complete this course within a reasonable period more...
Build a Powerful Marketing Strategy--Self-Directed on-line e-learning cbt (computer based) A Trump U Course- Without great marketing, your businesses can fail. With the right marketing strategy, you gain a big edge over your competition. In this course, learn to increase your sales through marketing. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of more...
Negotiate to Win on-line e-learning cbt (computer based) A Trump U Course- The most critical skill in business is negotiation. It`s all about getting what you want, every time. The responsibility to learn how to negotiate is all yours. It`s not up to your boss or colleagues or spouse or customers. So get started!Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this more...
How to Critically Evaluate Your Business Plan on-line e-learning cbt (computer based) A Trump U Course- Thinking like an entrepreneur means making the most of your opportunities. To achieve your dreams, you must know how to examine your plans critically. And you must learn to set milestone goals that you can count on. With this course, you will develop the vision and analytic skills you need. Learn how to create the business plan that will change everything for you. Students may more...
The Entrepreneurship Certificate in Marketing Mastery Program on-line e-learning cbt (computer based) A Trump U Course- Starting a new business means more than having a good idea. The hottest concept will cool off in a minute if it isna t fueled by the knowledge and skills that are needed to transform it into a real and sustainable business. Students will be given an opportunity to work on their own business concepts. Students may complete this course within a reasonable period of time. Contact more...
From Serebra Learning Corporation
Customer Service : Preparing for Customer Contact on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you more...
Phone Skills : Preparing for a Call on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. Leaving a good impression is as important as making initial contact. This course covers the tactics you can use to steer a call to the conclusion you've planned. It also shows you how important it is to keep your more...
Phone Skills : Ending a Call and Following Up on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. Leaving a good impression is as important as making initial contact. This course covers the tactics you can use to steer a call to the conclusion you've planned. It also shows you how important it is to keep your more...
Customer Service : CARE for your Customers on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course introduces the more...
Caring For Your Customers on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ... either face-to-face or on the phone, you're the point of contact between customers and the organisation! It's your approach to customers that ensures, or denies, their satisfaction and determines whether they come back. The quality of service you provide to your internal customers, like your colleagues or people in other teams, departments etc, is equally important. This course involves more...
Royce Hotel Case Study 1: Understanding the Business on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Operations planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one more...
Microsoft Outlook 97 - Part 1 on-line e-learning cbt (computer based) This course is the first of a two part series which will cover the skills necessary for the Expert User certification exam. The unique Skill Builder instruction uses simulation, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a more...
Microsoft Outlook 97 - Part 2 on-line e-learning cbt (computer based) This course is the second of a two part series which will cover the skills necessary for the Expert User certification exam. The unique Skill Builder instruction uses simulation, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a more...
Microsoft Outlook 98 Expert User on-line e-learning cbt (computer based) This course is intended for end users who are looking to use the advanced features of Microsoft Outlook 98. This course is the second part of a two part series that will prepare individuals for the Microsoft Outlook 98 Expert User certification exam. more...
Microsoft Outlook 2000 Proficient User on-line e-learning cbt (computer based) This course prepares IT Professionals to send messages to people inside and outside their organization, schedule appointments and meetings, maintain a contact list, and organize their activities with tasks, notes, and journal entries. more...
Preparing for the Executive-level Sale Simulation on-line e-learning cbt (computer based) ...ny for their direct marketing efforts. You talk with your contact in marketing and find out that the company is hesitant to outsource their fulfillment function. Because they place such a high emphasis on customer service and fast turnaround times, they want to keep hands-on control of the operation. They are being very cautious as they look for a solution. Using the three roles of the more...
Working with Your Customer s Key Players on-line e-learning cbt (computer based) ...vital part of your sales effectiveness depends on finding contacts at target accounts that can become part of an internal "network of coaches" for the sales process. Then, you'll learn about gaining access to senior-level management and dealing with "gatekeepers." By effectively communicating with the right people in your accounts, you'll help to ensure positive sales results Individuals more...
Gaining Access to Key Personnel at Your Target Accounts on-line e-learning cbt (computer based) ...part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then, you'll learn about gaining access to the right level at your target account and dealing with "gatekeepers." By effectively communicating with the right people, you'll help to ensure positive sales results. Individuals responsible for sales, more...
Territorial Account Sales Skills Simulation on-line e-learning cbt (computer based) ...n this company and then request a research meeting with a contact there. Then you will try to develop this contact into a coach in the hopes of enlisting her help in getting past a gatekeeper to gain access to your target account's decision maker. If you gain access to the decision maker, you will need to emphasize your company s business fit with Wine Cellar of California, and then attempt to more...
Preparing for Outbound Sales Calls on-line e-learning cbt (computer based) The most successful outbound sales calls begin long before the salesperson places the call. Successful inside selling is all about planning and being prepared. Being prepared means knowing what to expect from your customer and planning your responses. In this course, you will learn about the common perceptions customers have of salespeople. You will also learn the three premises of the inside more...
Initiating Outbound Sales Calls on-line e-learning cbt (computer based) ...il and call screeners and for making a successful initial contact with a customer. You will also learn the four profile types and strategies for creating account profiles. In this course, you will learn how to assess a sales opportunity, the four factors used to qualify an outbound sales opportunity, and strategies for qualifying a sales opportunity. The course also addresses strategies for more...
Preparing for Inbound Sales Calls on-line e-learning cbt (computer based) Do you think selling means waiting for the phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In the course, you will learn the three more...
Inside Sales Skills Simulation on-line e-learning cbt (computer based) ... offering. In this simulation, your boss has asked you to contact a potential new customer. This new lead, a network television station known as TV-22, is a perfect candidate for Muscle-Bound's corporate wellness program, and your job is to convince them of such by utilizing the inside sales approach. This simulation is based on the SkillSoft Series, "Inside Sales Skills" and has links to the more...
Call Center Structures Customer Relationships on-line e-learning cbt (computer based) This course defines the long-term value of a customer and illustrates how CRM (Customer Relationship Management) principles are applied to recognize, prize and respond preferentially to high-value customers. Agents who need an understanding of the fundamental structures and relationships in the call center profession. more...
Introducing Contact Centers Contact Center Essentials on-line e-learning cbt (computer based) This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies more...
Introducing Contact Centers CSR Success Criteria on-line e-learning cbt (computer based) This course describes the essential skills and qualities that will ensure successful customer service operations. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies more...
Introducing Contact Centers Customer Response Etiquette on-line e-learning cbt (computer based) This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies more...
Handling Contacts Professionally Maximize Call Performance 2 on-line e-learning cbt (computer based) This course discusses several methods that learners can employ to ensure that the customer contact is a positive experience. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies more...
The Contact Center and Technical Support Agent on-line e-learning cbt (computer based) ...e first lesson examines the characteristics of the modern contact center as a customer-centric model. The second lesson explains how the customer-centric focus affects the TSA's role in the contact center and examines the TSA profession. The third lesson discusses the attributes and skills a TSA needs for success in the modern contact center. Technical support agents seeking to acquire new more...
Technical Support Essentials on-line e-learning cbt (computer based) ...lass technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to the resources needed to assist the customer. It also provides more...
Assessing Customer Behavior on-line e-learning cbt (computer based) In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in more...
Technical Support Agent Survival Skills on-line e-learning cbt (computer based) Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills. Technical Support Agents seeking to acquire new skills or improve the more...
Technical Support Agent Skills Simulation on-line e-learning cbt (computer based) Having evolved far beyond the "break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson more...
Essentials of External Consulting on-line e-learning cbt (computer based) You may already have a reputation as something of an area specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role. What do external consultants really do? Although they may work in a variety of disciplines, more...
The Call Center Industry on-line e-learning cbt (computer based) When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts: more...
Improving Your Cross-cultural Communications on-line e-learning cbt (computer based) ...contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation? Thankfully, there are things you can do to improve your cross-cultural communications and ensure that your more...
Coach with Confidence Simulation on-line e-learning cbt (computer based) ...imply following written specifications, you keep in close contact with the marketing managers and occasionally speak directly to focus group participants to clarify vague and subjective requests. You even interact with production engineers to ensure that the integrity of the product can be maintained when produced in large quantities. As a result of your extra effort, the products you are more...
Harassment in the Workplace on-line e-learning cbt (computer based) Harassment in the workplace is not confined to sexual harassment. Harassment can be based on all protected characteristics, including race, color, national origin, religion, age, and disability. Depending on state law and other circumstances, additional characteristics such as sexual orientation and marital status may also be protected. An effective harassment prevention training program must more...
Application Design Enhancements on-line e-learning cbt (computer based) To provide information on the new application design features available in Designer 6 Lotus Domino R5 application developers more...
Exchange Server 2003 Recipients User Objects Groups and Address Lists on-line e-learning cbt (computer based) To demonstrate how to work with recipient policies, users and groups, and contacts and address lists Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Exchange Server 2003; learners preparing for MCSA certification exams more...
COBOL Basic File Processing on-line e-learning cbt (computer based) TA COBOL product recall application will be created that accepts input from a sequential sales file and an index customer file, then generates a sorted customer contact file. This course is based on ANSI X3.23-1974 and ANSI X3.23-1985 COBOL standards. This course is designed for individuals with some prior programming experience who require an introduction to, or to be reacquainted with, the more...
COBOL Complex File Processing on-line e-learning cbt (computer based) ...st application accepts input from two files, the Customer Contact file and the Warranty file. The data is checked for the latest contact information and a master contact log file is generated. The second application merges the master contact file with the old contact log file to create a new master contact log file. This course is based on ANSI X3.23-1974 and ANSI X3.23-1985 COBOL standards. It more...
Cisco Voice over IP Integrated Applications on-line e-learning cbt (computer based) To distinguish between the Cisco Voice over IP (VoIP) applications that can be integrated into a Cisco IP telephony solution IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPTmore...
Workplace Hazardous Materials Information System on-line e-learning cbt (computer based) The Hazardous Products Act and its regulations are administered by the Government of Canada Department of Health, commonly referred to as Health Canada. Supplier labelling and MSDS requirements are set out under the Hazardous Products Act and associated Controlled Products Regulations. This one-hour course covers information required through coordinated federal, provincial and territorial more...
Food Safety and Handling on-line e-learning cbt (computer based) Each year, bacteria in food cause millions of illnesses in the US. According to the Food and Drug Administration, between 2 and 3 of all foodborne illnesses result in secondary long-term illnesses. Some strains of E. coli can cause kidney failure in infants, and salmonella can lead to reactive arthritis and serious infections. In addition to the risks from badly prepared or handled food, there is more...
Hazard Communication on-line e-learning cbt (computer based) This one-hour course will acquaint you with the precautions that both you and your employer must take in order to safely use, handle, and dispose of hazardous chemicals in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify the routes of chemical entry into the body define various categories of chemical hazards more...
Storm Water Pollution Prevention on-line e-learning cbt (computer based) ... of storm water pollution and keeping them from coming in contact with runoff is the best and most economical way to protect the quality of the nation's waters. The content in this course is designed to comply with the intent of the applicable regulatory requirements. describe common storm water pollutants identify categories covered under National Pollutant Discharge Elimination discuss more...
Introducing Outlook 2002 on-line e-learning cbt (computer based) To provide an overview of the basic communication capabilities and organization features of Outlook 2002 Anyone wishing to gain a basic understanding of Microsoft Outlook 2002, candidates for MOUS certification, and end-users seeking competence in the use of Microsoft Outlook 2002 more...
Business Contact Manager with Outlook 2007 on-line e-learning cbt (computer based) ...Contact Manager helps to save time and improve sales and marketing to ensure excellent customer service by providing customer and contact management in one central location. It allows you to easily manage all your contacts, customer information, and opportunities in one location making it easier to find and manage. It also allows you to create marketing campaigns and send them to prospective more...
Using Task Lists Contact Lists and Notes in Outlook 2003 on-line e-learning cbt (computer based) To demonstrate how to use task lists, contact lists, and notes in Outlook 2003 Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Outlook 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003; end-users seeking basic IT certification, such as ECDL, ICDL, IC3, or an equivalent more...
Microsoft Office 2003 New Features for Outlook Users on-line e-learning cbt (computer based) To describe new features of Microsoft Office Outlook 2003 Personnel at all levels of the enterprise, and end users more...
Outlook 2003 and Business Contact Manager on-line e-learning cbt (computer based) To demonstrate how to use Outlook 2003 with Business Contact Manager Personnel at all levels of the enterprise; end users seeking competency in the advanced functionality of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003 more...
Microsoft Office 2000 - Beginning Outlook on-line e-learning cbt (computer based) To describe how to use Outlook 2000 in the integration of desktop applications and to show how Outlook 2000 can be used in most organizational and communications tasks Anyone wishing to gain an understanding of Microsoft Outlook 2000, candidates for Microsoft Office Specialist certification, and end-users seeking competence and proficiency in the use of Microsoft Outlook 2000 more...
Lotus Notes 6 End User Personalizing Notes 6 Features on-line e-learning cbt (computer based) To introduce the learner to the options available for personalizing Notes 6 Mail features Anyone wishing to use Lotus Notes 6; end users wishing to work with the Notes client, Notes Mail, and iNotes more...
Managing Mail Instant Messaging and Contacts in Lotus Notes 7 on-line e-learning cbt (computer based) To customize mail settings, communicate using instant messaging, and save contact details Individuals using, or planning to use, Lotus Notes Version 7 for messaging, communication, information services, and collaboration more...
Microsoft Outlook 98 Advanced on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The Microsoft Outlook 98 Advanced course introduces you to additional features of Outlook, which are not covered in the Basic course, and which will help to enhance and broaden your information management skills. As you work through each unit in the course, you will learn how to work with a directory of contacts; create tasks on an electronic to-do list; track activities, times, and ideas in an more...
Microsoft Outlook 2000 Basic on-line e-learning cbt (computer based) This course introduces the basic features of Microsoft Outlook 2000 to familiarize the user with the Outlook environment. It contains information for users to utilize e-mail, manage tasks, and maintain contact information. Designed to teach basic features of Microsoft Outlook 2000. more...
ECDL ICDL 4 Module 7 Information and Communication - Outlook 2003 E-mail on-line e-learning cbt (computer based) ...contacts in Outlook 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in the use of web browsing and e-mail applications; end users wanting to attain competency in using Microsoft Internet Explorer 6 and Microsoft Outlook 2003; end users wanting to attain ECDL or more...
Strategic Sales - Gaining Access to the Executives on-line e-learning cbt (computer based) In Strategic Selling - Gaining Access to the Executive you will learn how to understand an executive's goals and priorities gather information about your prospect's needs and prepare yourself to contact an executive. You will also learn how to initiate contact with your executive prospect and get past the gatekeepers in order to talk directly with the executive. Finally you will learn to more...
Organizational Crisis Management - Planning for Crises on-line e-learning cbt (computer based) This course defines and examines what is meant by Organizational Crisis Management noting the special need for crisis management in todaya s world. The vital importance to an organization of having a crisis management plan in place is emphasized. The course then covers planning for crises for example how to assess your organization's level of preparation and how to forecast potential crisis more...
Microsoft Outlook 2002 Proficient User on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This course teaches common utilities within Outlook 2002 and will enable the learner to become proficient in using Outlook. The course covers the advanced skills of scheduling meetings, Tasks, and working with Outlook Journal and Notesmore...
Lotus Notes 6 - New Features of IBM Lotus Notes on-line e-learning cbt (computer based) This course assumes some background knowledge of Lotus Notes 4 or 5 and it focuses on teaching the new features and enhancements to Lotus Notes in the new Version 6. It covers the new Lotus Notes 6 Interface new features of Bookmarks and Messaging as well as document and replication functionalities and enhancements. Lotus Notes Help has been greatly enhanced in this release so learners will find more...
MS Outlook 97 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This course is easy to use whether you are a new or experienced user. Effectiveness is our number-one priority in developing our tutorials. Instructions are presented in easy to understand graphical formats instead of just on-screen text: applications simulations offer realistic practice opportunities; and interactive exercises keep people engaged throughout the lesson. more...
MS Outlook 97 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This course is easy to use whether you are a new or experienced user. Effectiveness is our number-one priority in developing our tutorials. Instructions are presented in easy to understand graphical formats instead of just on-screen text: applications simulations offer realistic practice opportunities; and interactive exercises keep people engaged throughout the lesson. more...
MS Outlook 97 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This course is easy to use whether you are a new or experienced user. Effectiveness is our number-one priority in developing our tutorials. Instructions are presented in easy to understand graphical formats instead of just on-screen text: applications simulations offer realistic practice opportunities; and interactive exercises keep people engaged throughout the lesson. more...
MS Outlook 97 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This course is easy to use whether you are a new or experienced user. Effectiveness is our number-one priority in developing our tutorials. Instructions are presented in easy to understand graphical formats instead of just on-screen text: applications simulations offer realistic practice opportunities; and interactive exercises keep people engaged throughout the lesson. more...
MS Outlook 97 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This course is easy to use whether you are a new or experienced user. Effectiveness is our number-one priority in developing our tutorials. Instructions are presented in easy to understand graphical formats instead of just on-screen text: applications simulations offer realistic practice opportunities; and interactive exercises keep people engaged throughout the lesson. more...
MS Outlook 97 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This course is easy to use whether you are a new or experienced user. Effectiveness is our number-one priority in developing our tutorials. Instructions are presented in easy to understand graphical formats instead of just on-screen text: applications simulations offer realistic practice opportunities; and interactive exercises keep people engaged throughout the lesson. more...
MS Outlook 97 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This course is easy to use whether you are a new or experienced user. Effectiveness is our number-one priority in developing our tutorials. Instructions are presented in easy to understand graphical formats instead of just on-screen text: applications simulations offer realistic practice opportunities; and interactive exercises keep people engaged throughout the lesson. more...
MS Outlook 97 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This course is easy to use whether you are a new or experienced user. Effectiveness is our number-one priority in developing our tutorials. Instructions are presented in easy to understand graphical formats instead of just on-screen text: applications simulations offer realistic practice opportunities; and interactive exercises keep people engaged throughout the lesson. more...
From 123-CBT Computer Based Training
Exchange 2000 Server--Part 3 Administering on-line e-learning cbt (computer based)cd rom ...or a user. Identify the issues to consider when creating contacts in Windows 2000. Sequence the steps involved in creating distribution lists. Identify the issues to consider when using System Manager in Exchange 2000 Server. Identify the property settings available for the organization object. Identify the features of top-level containers. Identify the features of address lists. Create more...
Outlook 2000 Proficient User on-line e-learning cbt (computer based)cd rom ...anization, schedule appointments and meetings, maintain a contact list, and organize their activities with tasks, notes, and journal entries. L earn To: Arrange meetings and contacts. Record tasks, journal and notes entries. Integrate and customize Outlook 2000. C ontent Emphasis Skills-Based A udience This course is intended for end users using Microsoft Outlook more...
Lotus Notes 6 New Features of IBM Lotus Notes 6 on-line e-learning cbt (computer based)cd rom ...s. Special focus is placed on Welcome Pages, Calendar and Contact management, and additional functionality with Mail Rules, Signatures, and Attachments. Learn To To identify new features of the Logon and Logout boxes in Lotus Notes 6. To identify parts of the Lotus Notes 6 interface. To identify options for more...
Strategic Sales Gaining Access to the Executives on-line e-learning cbt (computer based)cd rom ...tion about your prospect's needs, and prepare yourself to contact an executive. You will also learn how to initiate contact with your executive prospect and get past the gatekeepers in order to talk directly with the executive. Finally, you will learn to work through the various stages of customer need: buyer unawareness, buyer realization, and buyer action. Learn To: Identify the more...
Outlook XP Proficient User on-line e-learning cbt (computer based)cd rom ...ch requires using e-mail for one-to-one, as well as group contacts as well as for arranging meetings and appointments through Microsoft Outlook. Outlook Proficient User requires a higher level of skill as it presupposes some familiarity with the software. Learners taking Microsoft Outlook 2002 Proficient User should have completed the Microsoft Outlook 2002 Fundamentals course (74070). more...
Business Travel Safety Domestic Travel on-line e-learning cbt (computer based)cd rom ...itinerary. Identify who you should contact before traveling. Identify the documents you should bring on your business trip. Identify the type of clothing you should pack for your business trip. Simulation Overview: In this simulation, you are a Sales Manager at Icon International. Walter Jenkins, a new more...
Works 2003 Introduction on-line e-learning cbt (computer based)cd rom The Works 2003 - Introduction course gives an overview of some of the features of Works 2003. It begins by introducing the new interface and then demonstrates how Works 2003 excels as a central location for many types of projects and tasks. Learn To Identify features of the Home page. Identify features of the Tasks page. more...
Outlook 2003 Fundamentals on-line e-learning cbt (computer based)cd rom ... To send an instant message from a contact. To identify options for responding to messages. To identify options in the Ways to Organize pane. To identify message field options. To sort a message folder using the Sort dialog box. Audience The target audience more...
Outlook 2003 Proficient User on-line e-learning cbt (computer based)cd rom ... To identify options in the Contact window. To identify options in the Task window. To identify options for responding to an assigned task. To identify options in the Appointment window. To identify options in the Calendar Options dialog box. more...
Organizational Crisis Mgmt Anticipating Planning for Crises on-line e-learning cbt (computer based)cd rom ...g crisis control centers, information services, people to contact, and signal detection mechanisms. The course concludes with coverage of simulations as a means of planning, essential templates, and planning for communications. Learn To To define organizational crisis. To identify types of crisis situations. more...
Lotus Notes 6 New Features of IBM Lotus Notes 6 on-line e-learning cbt (computer based)cd rom ...s. Special focus is placed on Welcome Pages, Calendar and Contact management, and additional functionality with Mail Rules, Signatures, and Attachments. Learn To To identify new features of the Logon and Logout boxes in Lotus Notes 6. To identify parts of the Lotus Notes 6 interface. To identify options for more...
MS Office 2003 New Features for Office Users on-line e-learning cbt (computer based)cd rom ...Outlook. Identify new features of Contacts in Outlook. Identify new advanced features of Outlook. Identify features of Business Contact Manager. Identify Business Contact Manager components of the Outlook New list. Identify new features of Mail in Outlook. more...
From Automated Learning Corporation
Lead-Free Wave Soldering: Process - On-Line Training on-line e-learning cbt (computer based) Web-training with certification for process engineers, technologists, and senior operators who work with lead-free wave. ?Impact of lead-free on wave ?Alloys, difference to tin-lead ?Reliability acceptance, cosmetics ?Flux, VOC, water-based, no-clean ?Machine set-up ?Fluxer ?Nitrogen, Solder pot changeover ?Pre-heat, contact time, range ?Dual-wave, board-warp, cooling ?Selective soldering ?Copper more...
From Training Link Education S.E.A
Certificate in Sales Advisor on-line e-learning cbt (computer based)study at home Aim: The aim of the course is to provide newly appointed sales staff [or people seeking to enter a sales environment] with a range of skills to enhance their job performance. Target Audience: This programme is designed for people entering, or recently entered a direct selling environment either telephone or face to face. more...
Certificate in Sales Executive on-line e-learning cbt (computer based)study at home Aim: The aim of the course is to provide experienced sales staff with a development opportunity to increase and enhance their sales skills. Target Audience: This programme is designed for people with experience in a sales environment wishing to enhance their skills, perhaps in preparation for a more senior role. more...
Certificate in Senior Sales Executive on-line e-learning cbt (computer based)study at home Aim: The aim of this programme is to develop the sales and supervisory skills of people working in a sales environment who are responsible for [or planning to become responsible for] sales account management and supervision of sales staff. Target Audience: This programme is designed for people with experience in a sales environment and with responsibility for account management & more...
Certificate in Customer Relations on-line e-learning cbt (computer based)study at home Aim: To create good customer relations through telephone contact, face to face discussions and in receiving visitors and guests. Target Audience: People who provide customer contact through meetings & telephone calls and who receive visitors and guests. more...
From Service Strategies
Support Representative - Online on-line e-learning cbt (computer based) ...mer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer perception and loyalty. In today's competitive market, superior customer service is critical to continued success for any service organization. In this course, participants learn and practice essential skills through real more...
From Helps International Buea
A certification students should contact me online yahoo messenger nyangafish@yahoo.com belto_koge@yahoo.com more...
From Spectra Mind Solutions
Training courses for CMMI and Software Estimation techniques @ Hyderabad instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcd rome-bookDVDbookworkshop / seminartrain the trainercomputer lab Training courses for CMMI and Software Estimation techniques Hyderabad 1.Software Estimation Technique: A complete and comprehensive portfolio of Software Estimation workshop courses are offered by Spectramind with a mission to educate and train industry professionals and executives in estimation process and tools for achieving competitive advantage and excellence in current distributed more...
From ProTrain Online
Help Desk/Customer Service Training on-line e-learning cbt (computer based)self directed These online training programs include interactive features and downloadable course materials that are powerfully engineered to ease IT, help desk and support professionals' training experience - making training and certification faster, more convenient and less expensive than traditional training classes. As a Customer Service Representative, you are often the only point of contact for the more...
From JED New Media inc.
Cold Calling with Confidence on-line e-learning cbt (computer based) Brush up on successful methods for cold calling to market products or services. Learn effective techniques for landing that first appointment, turning rejection into a potential sale, and building strategies for maintaining contact over time. Whether you are a beginner in sales, or in need of a refresher, developing a wide array of skills and strategies helps build confidence throughout the sales more...
Ezine Advice on-line e-learning cbt (computer based) If you have decided to produce an electronic newsletter or ezine for your business, or if you would like to improve upon your existing ezine or e-newsletter, follow this simple blueprint to increase the bountiful benefits of establishing an effective e-mail relationship with your clients and customers. more...
From Aprax Consulting
IBM Certification Over the years we have managed to build a solid team of software outsourcing professionals that come from various backgrounds and expand the creative potential of the company. The expertise that they posses embraces a wide range of custom programming skills involving the latest and most effective development technologies, such as .NET (ASP.NET, C , VB.NET), J2EE, AS400, Synon, Mainframe, SQTmore...
From Sessions Online School of Design
web project management on-line e-learning cbt (computer based)study at homeself directed The secret to your Web agency's success can be summarized in two words: project management. Whatever your project whether you're building a mom-and-pop site or the next Amazon.com project management is critical to its success and to the sanity of its stakeholders. Want the tools to manage bigger jobs? In this intensive 6-lesson course, we'll take you step-by-step through each phase of a Web more...
From Ron Morris Seminars
Customer Service and Social Styles on-line e-learning cbt (computer based)cd romDVDworkshop / seminar Users will login to the website and learn at their own pace through 90 minutes of video, chapter selection, dynamic text, printable notes, results analysis, search function and interactive quizzes. Employees will discover their own social style and learn how to put these tangible tools into practice immediately by recognizing and responding to the social styles of the people they make contact more...
From Canadian Centre for Professional Development
Telephone Customer Contact on-line e-learning cbt (computer based) A comprehensive set of courses designed to cater to all situations where telephone customer contact is required. Ideal for customer service, call center, help desk and other customer contact personnel. Check out the full list of courses at our site. more...
From Backup Training Corporation
Surveillance on-line e-learning cbt (computer based)cd rom ...n an urban area? Do you know the best method of regaining contact? "Surveillance," is presented by Rex McMillan, a recently retired Senior Special Agent for the United States Customs Service and Drug Enforcement Agency. It will provide a comprehensive look at the different surveillance techniques, including foot and vehicle, using air support, using cover, and fostering a team environment. The more...
From Design / Building Consultants
Design / Building Consulting on-line e-learning cbt (computer based)study at homegroup study and discussionself directedworkshop / seminartrain the trainercomputer lab Design and Building Consulting is a self paced online course for the novice builder or construction professional that would like to enhance their knowledge of Design,Building,Client contact,Zoning and inspection concerns. The student will learn how to handle the every day concerns pertaining to construction and new and existing design solutions. Danny Jones-Instructor more...
From The Virtual Training Company
Microsoft Entourage 2004 on-line e-learning cbt (computer based) ...e-mail messages, but also can be used to manage and share contact information, manage calendar events, track to-do items, and more. Expert instructor Timothy Warner provides step-by-step instruction on learning practically every element of Entourage 2004, from installation, to account setup, to everyday use, to tips and tricks that will make your professional life and personal life more more...
ACT by Sage 2006 on-line e-learning cbt (computer based) ...author, Bill Ferguson, has used and taught others to use, contact management software for more than 10 years. This tutorial provides detailed information needed to make the most out of ACT! by Sage 2006. Ferguson demonstrates how contact management software can efficiently and effectively increase user productivity. Learn to track contacts, follow leads, create reports, write letters and faxes, more...
FileMaker Pro 6 on-line e-learning cbt (computer based) ... will allow you to produce invoices, form letters, client contact databases, purchase order systems, and much more. In this Virtual Training Company tutorial, master trainer and FileMaker developer David Bylund will not only teach you to use FileMaker Pro 6 to work with existing databases, but will also help you learn to create your own