Instructor Led Contact Center Training - Training Resources

AT&T Certificate for Call Center Team Leaders ...paced high-tech world. But the companies with world-class Contact Center operations invest equally in the skills development of their most important asset their people. It s an investment that pays off every day in improved performance, increased sales and enhanced customer satisfaction. Let us help you make that investment with Educational Services, designed to improve the skills and a  more...

AT&T Certification for Managers ...skills and team development techniques as you manage your Contact Center. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: How to integrate the contact centre vision into strategy "goal setting formula" Fundamental of project management in call centre environment Vendor management selection criteria Review the  more...

AT&T Certification for Supervisors ...skills and team development techniques as you manage your Contact Center. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: The relationship between data and decision making process "WISDOM" Master the art of Capacity Planning and Forecasting in Operations Management How to plan for your contacts. Understand the  more...

AT&T Certificate for Call Center Team Leaders The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...

AT&T College of Call Center Excellence For Agents The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve  more...

Cisco Unified Voice Portal Implementation ... ICMPT2) * Telephony Experience - IP and Legacy * Contact Center Experience * Basic Networking Knowledge * Cisco IOS CLI Familiarity * Working Knowledge of Cisco Unified Communications Manager * Gateway and Gatekeeper for H.323 Networks * Microsoft Windows 2003 Server Who Should Attend This course is intended for the following audience: * Telecommunications  more...

Cisco IP Contact Center Course Description This 12 day course is intended for personnel who will implement, configure and support the Cisco IPCC Product. The course covers ICM, CIPT, IPCC, and IP-IVR v3.1.2. It is based on the 6.0 ICM Release and CCM 4.0. Due to the accelerated nature of the class, not all material in the student manuals for each course will be reviewed in class. Students will have opportunities to  more...