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From International Contact Center Academy
Attracting Retaining Engaging the Next-Generation Workforce The Being of Soul-Inspiring Leadership
...nd leadership crisis is cresting ashore a right at your Contact Centera ™s doorstep.
You were asked to consider how easy it is for you right now to attract and retain leadership bench strength that will propel you to thrive a not just survive. You confirmed ita ™s not easy.
Tomorrowa ™s environment will be exponentially worse. A double-whammy of demographics plus
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